Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear team

I am having saving club card which was made by your team members saying that whenever you will do shopping you will get discount and when we go for shopping your team members says that there is no discount available

This is totally fraud and misguiding to the customer and don't know what kind of service and customer satisfaction you are providing.

Ujjain big bazar team is worst and it is very badifficult experience.

I want you to take strict action and revert me back and i also want my compansasion

Regards
Gaurav natani
[protected]/[protected]

I had purchased this product in the month of april and the wood has bend for the back and the support for of the back rest has come out because of it. It's not even 5 months since purchase the product got damaged. Kindly request you to repair or replace the product. Contact me on urgent basis my mobile no is [protected] or mail me at [protected]@gmail.com

I'm fed up with your frequent unwarranted SMSs. I had declined to even share my phone number at the time of billing in big bazar, but had been forced to do it as I was told it was mandatory. I even sent an sms with the message "DEALZ NO" to 575758, but to no effect. If you have any bit of self-esteem, shut it off completely. I'm too busy already, and your messages are unwanted and nothing but harrassment.
- [removed]
Phone number:[removed]
IIT(BHU) Varanasi

I have en cashed 5000/- worth of central coupons, but when i bought a casio watch from central store in nagpur, the store told me that the coupons would not be accepted as the billing for the casio store is different and does not fall under casio.

Now does central (Punam mall, opposite alankar theater, khasra no 91, vip road, ramdaspeth, nagpur, maharashtra) expect a customer to first ask every store they visit about the billing vertical and choose what they want to buy??

In the coupons, it is clearly written that the coupons are accepted in all the central stores, and the casio outlet was definitely inside the central store!!!

The central manager mr. Praful was very un co-operative and did nothing to help, just kept saying, there is nothing that can be done.

I had other stores to choose from and i chose central and now i have to buy stuff that i don't need worth 5000/-, just because the coupons cant be returned!!!

Please help!!!

Amogh garde
[protected]

On 26/06/2017 we have placed an orde for modular kitchen at your home town
Vikroli office with future retail ltd while placing the order they assured that after starting the work within two days they will complite the work.. On 05/08/2017 they send the material & from 07/08/2017 they started the work
But the workers found that the material sent is not as per requirement. Yesterday the site superwiser mr. Steephen, assured me that on 09/08/2017 he will send the person & will do the required corrections, the fact was inform to mr. Sing the main person at future retail ltd. But since morning no person was send & we are nor geting proper reply on phone.
We hare made 100% payment while placing the oeder.

From - mr. Dilip s. Abhyankar

Dear sir,
This is with regard to assurence and unattendence to assured statements made to me by big bazaar.this is earlier to prior complain i am making to the consumer comaints but no reaction has been taken to this by now,
Firstly i was given a voucher offering me Rs-2000 discount in which it was mentioned that they are dffering rs 2000 discount on assured products like microwave owen and electric cooker but now they are denying to the offer saying i didnt demanded the product in prior saying that only thecustumors who have paid in prior will be given the gift otherwise the ones who didnt pay cannt be entertained with tje offer whereas the
name was registered and it was ensured that particular customer will be informed because that time being sort of stock also no other information was given regarding any use or pre payment of product price.

Kindly help me in this regard
Thanking you
Akshay molpha

3 months back big bazar brought a scheme savings club which promised to give a 10% discount for 1 yr on all purchases upto rs.50, 000/ for a consideration of rs. 999- even on profit club car. As per promise it gave for 3 months but now they are saying that it will not give discount on profit club purchases. Once an agreement has been made how can it back track. Only because it was promised that it will be applicable on profit club i accepted the card because i purchase within the profile club limits. Big bazar has duped not only me but many thousands of customers like me.

Maine 4000 ka bigbazar se 2/8/17 ko shopping kiya. Aur jab mai exit ho raha tha tab security alarm baja. To guard ne kaha check karna padega to maine usse kaha 9.50pm ko mera bus hai jaldi check karo aur muje jane do. To usne late lagaya apne sathi ko bulaya uske bad mujhe checking k liye le gaya fhir usne mujhe choda lekin fhir bi alarm bhaj raha tha to maine kaha ab mujhe late hua to mere bus ka kiraya 1000 aapko dena hoga. To manager ne mujse bahas karni chalu kar di aur kaha hum kuch ni kar sakte. Fhir guard ne kaha ek baar aur check karna hai maine kaha no problem check kar lo meri gadi to chut hi jayegi mera kiraya bus de dena. Fhir guard ne mujhe pura nanga kiya meri under wear to khulwayi mujhe bilkul accha ni laga. Aur guard ko bi kuch ni mila. Fhir usne muje 500 rupya deke jane diya. System aapka kharab tha paresani mujhe uthani padi

Hello,

I've already sent the below in writing via email on 3rd august and 6th august but haven't heard anything from them ([protected]@futuregroup.in and [protected]@futuregroup.in) hence i'm escalating this further.

Thank you,
Mehul bhatnagar
[protected]@gmail.com

—

Hello,

I renewed my profit club card on 29th july 2017
By adding rs. 10000/-

I was awaiting for the below mentioned offer for quite some time and
When i asked at the store about the offer (Getting coupon of rs. 500 when i renew my card) they said it's been
Stopped now.

Hence i went ahead and topped up my profit club card and yesterday i
Checked that the offer is still there that too after me renewing just
3 days back!

I'm really not happy about this and super disappointed.

Atleast they should have told me to wait... Rather than saying that
Offer is ended or stopped just to achieve there targets!

If they would have told me to wait i would have waited... As i have
Already waited for 5 months only to renew my profit club card when
This offer is available.

Hence i would highly appreciate if you consider this as one of case
And enroll me with that offer as i was been misleaded and been pushed
To renew instead of waiting.

Looking forward for positive response at the earliest from your end in
Resolving this matter.

Thank you,
Mehul bhatnagar
[protected]@gmail.com

Pf not received from last one year. They just send me a email but pf not received.
My employee id 358199

Provident fund withdrawal form on 08-jun-2017 and the acknowledgement number is tkt[protected]

5 to 6 time i have submitted the form.
And the toll free no in provided in email
Is always off.
How can i get the update...

Please tell me what is the problem

Find attachment...

Respected sir/madam,
With due respect i would like to inform you that i need puk code for my t24 mobile number - [protected]. I called customer care many times but not getting any suitable response. I have all my contacts in this sim only, kindly treat this request very very urgent. Kindly help me to get the puk code.
Dear t24 representative please help me to resolve this issue as early as possible.
I am suffering a lot because of this.

Thanks & regards
Arun agarwal
Alternative contact number [protected]/[protected]

Complained for jeans color fade
Dear sir,

I have purchased a jeans of dj&c mrp. Is 999/- size 34 on 18th june from big bazaar phoenix mall chennai. After 1st wash color is faded & looking very bad. I was not able to wear this jean anymore. Kindly replace the product with the original one or just return back my money.

Cheq/ref no: [protected]

I have submitted the following complaint on the Future Group website but would also like to submit it here:

Yesterday, on 30 July, 2017, I visited Big Bazaar at Great India Place Mall in Noida. I am deeply hurt and upset by the way I was treated by the manager, Nidhi Gupta. My line was moving slowly due to the customers in front of me having many items and the cashier having to leave the line in the middle of their transaction to check the balance on their store cards. During this time, an impatient girl attempted to cut me in line multiple times. I simply told this girl she should not cut me in line. She then cut another line, and from the other line she began to yell obscenities at me. She called me a "judgmental #####" and told me to go back to my country because I have an American accent. I was very offended by this statement, since I am of Indian ethnicity and have lived here for over a year. When the manager came to address a separate issue with our cashier, I got her attention and told her about the customer who was cutting people in multiple lines and yelling at me. Instead of addressing the issue and treating me with respect, Nidhi Gupta told me that she cannot do anything about people who cut in lines and said the offender "is a customer." Was I not also a customer? Is it not the responsibility of the manager to make sure the lines are moving smoothly? Nidhi Gupta proceeded to speak to me condescendingly and implied I am not a customer worthy of respect or partial treatment unlike the local girl who clearly needed to be told how to be behave in a store. Instead of explaining to the girl she should not cut people in lines and should respect other customers, Nidhi Gupta yelled at me and told me to "calm down" which upset me even more. She gave more importance to a customer who had two small items while I was purchasing many items and was waiting patiently in line with respect for other customers. I was outright discriminated against because of my American English. I was not treated like a customer but rather as a second class citizen who is not welcome to shop at Big Bazaar. Because of Nidhi Gupta's behavior, I will not be shopping at Big Bazaar again despite being a regular customer for the past year and spending tens of thousands of rupees at this store. I have no words for how hurt I feel by the way I was treated by this incompetent, rude, and racist store manager. Instead of an apology for the delay in the transaction and being thanked for my patience, Nidhi Gupta sided with an impatient, rude, and disrespectful girl simply because she is a local. Nidhi Gupta repeatedly offended me and hurt my feelings with her words and actions. I wanted to bring this to your attention because you may lose more business than mine since Nidhi Gupta cannot professionally resolve issues between customers. She brings her personal bias to the situation instead of being partial and fair.

Attached is a picture of Nidhi Gupta after I went to the counter and tried to talk to her. She was on the phone, and other than giving me a dirty look she ignored me. I was only able to get her name from another employee.

I bought a combo pack of harpic and cleanmate the combo was priced at 474 still wen i came to counter they charged for every item separate though i informed the counter guy that these items are under combo offer should u consider he said that if there is offer it will come to bill directly

Now my grievances should be considered if company has a customer satisfaction policy

Every time i go big bazar in amanora mall after paying they dont give me my change depend how much you pay they cut 30 to 100 for themselves and i hace to ask them for full of my change today i bought something and one of item had discount and they counted mrp price and i asked them for discount they send me on customer care and they gave me amount of discount but after i reached home i realized they have taken my item which i paid them.

Expiration of gift voucher
I have send this mail to customer supprt of big bazaar whose content is as below-
I have 12 gift vochers no. Pp/500/m01-2013/39 to pp/500/m01-2013/50. Which are not working
All gift vouchers 500 rs each
Voucher detail
Pp/500/m01-2013/39 - [protected]
Pp/500/m01-2013/40 - [protected]
Pp/500/m01-2013/41 - [protected]
Pp/500/m01-2013/42 - [protected]
Pp/500/m01-2013/43 - [protected]
Pp/500/m01-2013/44 - [protected]
Pp/500/m01-2013/45 - [protected]
Pp/500/m01-2013/46 - [protected]
Pp/500/m01-2013/47 - [protected]
Pp/500/m01-2013/48 - [protected]
Pp/500/m01-2013/49 - [protected]
Pp/500/m01-2013/50 - [protected]

Presented this voucher to your bigbazaar, bathinda cash counter but they didn't accept saying that it has got expired.
Two things are clearly mentioned on the card that

1. The card has been issued on 1st jan 2017
2. The card is valid for 12 months from the date of issue

I have talked 2 your customer help executive about this issue... What he said that the voucher got expired

My point is that voucher is valid for 12 months.. And if you calculate 12 months from 1st january 2017.. Its 31st december 2017.
—
Kulwinder pal
Jagdish oil company,
Grain market, tapa
[protected], [protected]

I hereby bring to your notice that my overall experience with home town is pathetic and i never seen such unprofessional people like i met here in home town (Xperia mall - pallava).

I have placed order of approx rs. 6 lakhs with home town which includes ready available furniture, order based modular kitchen and interior designing work.

Only ready available furniture was delivered on promised date and within timeline. My all other works not completed till date and those completed are also not up to mark. I had to follow up for every small thing with so many people.

Till date my kitchen work is not completed and from last several days am just getting commitment from your staff but they are not fulfilling the same. Interior designing work completed but post deadline and also with many fault which i shown to your site supervisor.

As a cust it's like harassment for me. As a cust i hereby request you to enquire with your staff kunal, anil, kalpesh, tushar, vaishvi and ankita. These all people has given me fake promises and all are responsible for spoiling home town goodwill in market.

I also urge you to pls call me so that i can explain u matter in detail.

Awaiting for your response.

Sayed mudassar
[protected]

I v. Sitaramamurty, resident of pmpalem, visakhapatnam booked a carlo coffee table with hometown through online on 13th june 2017, by paying rs.5865 and my order number is[protected], wherein it was mentioned the date of delivery is 20th july 2017. Though the period is too long i waited but the product is delivered till to date inspite of correspondence through mail, over phone.

I purchased a prestige roti maker prm 1.0 on 7 july 2017 from big bazar (Future retail ltd) lake mall, rash behari avenue 700029 (Receipt number[protected]) cash memo no. 0068874).

I am a senior citizen. I wish to return it as i consider that i cannot use it properly. The body of the roti maker is becoming so hot that any part of it, if it comes in contact with parts of human body, can burn it awfully. It is in original packet.

I contacted the customer care at the shopping mall on 21 july 2017 but they have refused to take return. Amazon, big basket etc take return of the products purchased easily. I request bigbazar to take return of the roti maker with out further delay.

Hi,

I had performed a transaction in big bazaar, koramangala, bangalore on date: 03 june 2017​ night around 8 pm. As per the sms i had received on my registered mobile no. A offer from payback about double value benefit on purchase.

After the purchase, double value benefit is not received till now. So i asked the customer kiosk in store on same day, who mislead-ed with info saying i will get the payback points after 24 hours. Since it was late, i left to home for the day.

So after 24 hours, i raised a complaint on payback, since i had received the offer sms through them, who claimed this offer had to be redeemed by big bazaar only, which is not connected directly with us for refund/cashback.

I went to big bazaar, koramangala store directly & i had raised a complaint no:7165972 on date 17 june 2017 through big bazaar customer care [no:[protected]]. From then on, complaint is moving from customer care to stores team - to & fro thats it.. Which is not being resolved efficiently till now. Neither customer care nor the store's manager is able to give any clarity & resolve this issue. It is re-opened many times.

In this case about complaint, i am completely eligible for credit note as i have efficiently utilized the double value offer on campaign day correctly with more than minimum amount of shopping, but mistake of customer kiosk person misleading me with wrong info - cost me big loss of not getting double value on payback points or cost of items worth to get back from big bazaar on that day.

So escalating this issue since there is a long delay of 45+ days.. Kindly resolve & provide the cashback / credit voucher asap.
Otherwise even the credit can be directly added into my future pay wallet with mobile no. [protected] login.
Bill & offer message is added for reference..

Thanks..