Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Respected sir/madam,
With due respect i would like to inform you that i need puk code for my t24 mobile number - [protected]. I called customer care many times but not getting any suitable response. I have all my contacts in this sim only, kindly treat this request very very urgent. Kindly help me to get the puk code.
Dear t24 representative please help me to resolve this issue as early as possible.
I am suffering a lot because of this.

Thanks & regards
Arun agarwal
Alternative contact number [protected]/[protected]

Complained for jeans color fade
Dear sir,

I have purchased a jeans of dj&c mrp. Is 999/- size 34 on 18th june from big bazaar phoenix mall chennai. After 1st wash color is faded & looking very bad. I was not able to wear this jean anymore. Kindly replace the product with the original one or just return back my money.

Cheq/ref no: [protected]

I have submitted the following complaint on the Future Group website but would also like to submit it here:

Yesterday, on 30 July, 2017, I visited Big Bazaar at Great India Place Mall in Noida. I am deeply hurt and upset by the way I was treated by the manager, Nidhi Gupta. My line was moving slowly due to the customers in front of me having many items and the cashier having to leave the line in the middle of their transaction to check the balance on their store cards. During this time, an impatient girl attempted to cut me in line multiple times. I simply told this girl she should not cut me in line. She then cut another line, and from the other line she began to yell obscenities at me. She called me a "judgmental #####" and told me to go back to my country because I have an American accent. I was very offended by this statement, since I am of Indian ethnicity and have lived here for over a year. When the manager came to address a separate issue with our cashier, I got her attention and told her about the customer who was cutting people in multiple lines and yelling at me. Instead of addressing the issue and treating me with respect, Nidhi Gupta told me that she cannot do anything about people who cut in lines and said the offender "is a customer." Was I not also a customer? Is it not the responsibility of the manager to make sure the lines are moving smoothly? Nidhi Gupta proceeded to speak to me condescendingly and implied I am not a customer worthy of respect or partial treatment unlike the local girl who clearly needed to be told how to be behave in a store. Instead of explaining to the girl she should not cut people in lines and should respect other customers, Nidhi Gupta yelled at me and told me to "calm down" which upset me even more. She gave more importance to a customer who had two small items while I was purchasing many items and was waiting patiently in line with respect for other customers. I was outright discriminated against because of my American English. I was not treated like a customer but rather as a second class citizen who is not welcome to shop at Big Bazaar. Because of Nidhi Gupta's behavior, I will not be shopping at Big Bazaar again despite being a regular customer for the past year and spending tens of thousands of rupees at this store. I have no words for how hurt I feel by the way I was treated by this incompetent, rude, and racist store manager. Instead of an apology for the delay in the transaction and being thanked for my patience, Nidhi Gupta sided with an impatient, rude, and disrespectful girl simply because she is a local. Nidhi Gupta repeatedly offended me and hurt my feelings with her words and actions. I wanted to bring this to your attention because you may lose more business than mine since Nidhi Gupta cannot professionally resolve issues between customers. She brings her personal bias to the situation instead of being partial and fair.

Attached is a picture of Nidhi Gupta after I went to the counter and tried to talk to her. She was on the phone, and other than giving me a dirty look she ignored me. I was only able to get her name from another employee.

I bought a combo pack of harpic and cleanmate the combo was priced at 474 still wen i came to counter they charged for every item separate though i informed the counter guy that these items are under combo offer should u consider he said that if there is offer it will come to bill directly

Now my grievances should be considered if company has a customer satisfaction policy

Every time i go big bazar in amanora mall after paying they dont give me my change depend how much you pay they cut 30 to 100 for themselves and i hace to ask them for full of my change today i bought something and one of item had discount and they counted mrp price and i asked them for discount they send me on customer care and they gave me amount of discount but after i reached home i realized they have taken my item which i paid them.

Expiration of gift voucher
I have send this mail to customer supprt of big bazaar whose content is as below-
I have 12 gift vochers no. Pp/500/m01-2013/39 to pp/500/m01-2013/50. Which are not working
All gift vouchers 500 rs each
Voucher detail
Pp/500/m01-2013/39 - [protected]
Pp/500/m01-2013/40 - [protected]
Pp/500/m01-2013/41 - [protected]
Pp/500/m01-2013/42 - [protected]
Pp/500/m01-2013/43 - [protected]
Pp/500/m01-2013/44 - [protected]
Pp/500/m01-2013/45 - [protected]
Pp/500/m01-2013/46 - [protected]
Pp/500/m01-2013/47 - [protected]
Pp/500/m01-2013/48 - [protected]
Pp/500/m01-2013/49 - [protected]
Pp/500/m01-2013/50 - [protected]

Presented this voucher to your bigbazaar, bathinda cash counter but they didn't accept saying that it has got expired.
Two things are clearly mentioned on the card that

1. The card has been issued on 1st jan 2017
2. The card is valid for 12 months from the date of issue

I have talked 2 your customer help executive about this issue... What he said that the voucher got expired

My point is that voucher is valid for 12 months.. And if you calculate 12 months from 1st january 2017.. Its 31st december 2017.
—
Kulwinder pal
Jagdish oil company,
Grain market, tapa
[protected], [protected]

I hereby bring to your notice that my overall experience with home town is pathetic and i never seen such unprofessional people like i met here in home town (Xperia mall - pallava).

I have placed order of approx rs. 6 lakhs with home town which includes ready available furniture, order based modular kitchen and interior designing work.

Only ready available furniture was delivered on promised date and within timeline. My all other works not completed till date and those completed are also not up to mark. I had to follow up for every small thing with so many people.

Till date my kitchen work is not completed and from last several days am just getting commitment from your staff but they are not fulfilling the same. Interior designing work completed but post deadline and also with many fault which i shown to your site supervisor.

As a cust it's like harassment for me. As a cust i hereby request you to enquire with your staff kunal, anil, kalpesh, tushar, vaishvi and ankita. These all people has given me fake promises and all are responsible for spoiling home town goodwill in market.

I also urge you to pls call me so that i can explain u matter in detail.

Awaiting for your response.

Sayed mudassar
[protected]

I v. Sitaramamurty, resident of pmpalem, visakhapatnam booked a carlo coffee table with hometown through online on 13th june 2017, by paying rs.5865 and my order number is[protected], wherein it was mentioned the date of delivery is 20th july 2017. Though the period is too long i waited but the product is delivered till to date inspite of correspondence through mail, over phone.

I purchased a prestige roti maker prm 1.0 on 7 july 2017 from big bazar (Future retail ltd) lake mall, rash behari avenue 700029 (Receipt number[protected]) cash memo no. 0068874).

I am a senior citizen. I wish to return it as i consider that i cannot use it properly. The body of the roti maker is becoming so hot that any part of it, if it comes in contact with parts of human body, can burn it awfully. It is in original packet.

I contacted the customer care at the shopping mall on 21 july 2017 but they have refused to take return. Amazon, big basket etc take return of the products purchased easily. I request bigbazar to take return of the roti maker with out further delay.

Hi,

I had performed a transaction in big bazaar, koramangala, bangalore on date: 03 june 2017​ night around 8 pm. As per the sms i had received on my registered mobile no. A offer from payback about double value benefit on purchase.

After the purchase, double value benefit is not received till now. So i asked the customer kiosk in store on same day, who mislead-ed with info saying i will get the payback points after 24 hours. Since it was late, i left to home for the day.

So after 24 hours, i raised a complaint on payback, since i had received the offer sms through them, who claimed this offer had to be redeemed by big bazaar only, which is not connected directly with us for refund/cashback.

I went to big bazaar, koramangala store directly & i had raised a complaint no:7165972 on date 17 june 2017 through big bazaar customer care [no:[protected]]. From then on, complaint is moving from customer care to stores team - to & fro thats it.. Which is not being resolved efficiently till now. Neither customer care nor the store's manager is able to give any clarity & resolve this issue. It is re-opened many times.

In this case about complaint, i am completely eligible for credit note as i have efficiently utilized the double value offer on campaign day correctly with more than minimum amount of shopping, but mistake of customer kiosk person misleading me with wrong info - cost me big loss of not getting double value on payback points or cost of items worth to get back from big bazaar on that day.

So escalating this issue since there is a long delay of 45+ days.. Kindly resolve & provide the cashback / credit voucher asap.
Otherwise even the credit can be directly added into my future pay wallet with mobile no. [protected] login.
Bill & offer message is added for reference..

Thanks..

More than black urad dal there are black stones in this dal i have purchased and this is the second time i have faced this kind of quality issues. Not only dal there are other products such as rice where u keep finding worms... Toor dal... Suji... Besan quality not good... Please get the complaint addressed... I want a money refund or u change the dal

I keep receiving unsolicited commercial sms frequently from big bazaarand wish to stop this for ever. I do not remember if i bought anything from this company online, but, in any case i do not wish to continue receiving sms from this company. There is no unsubscribe or stop option in the sms and if i try to reply, the sms does not go. The address bz-bigbzr

I visited big bazaar and made a purchase of 6222 in the month of may post which i was given a voucher which entitled me for rs. 250 every month for the next 4 months. I asked them clearly what do i have to do to claim the cashback. I was told that there is nothing that needs to be done except for taking the coupon to my next visit to a big bazaar outlet and the cashback would be tracked through the billed mobile number.

I went to recently to one of big bazaar outlets on the ​16th of july to claim the offer where in i was told that i was supposed to download an app to claim it. Is it not the duty of the bill desk person to at least have the courtesy to inform me that an app was supposed to be downloaded?

I also called the toll free number to complain about this and ask if the earlier cashback be credited to my account if i download the app now. The response was very cold with none of them helping out and saying its not possible and its not the customer care's problem that the bill desk people did not tell me about the app.

This is happening to many people. Wrong information to customers and coaxing them to but their cards/enrolling them to cashback offers and many other such things

My name is Preeti Rele. I purchased salwar suit having XXL size yesterday 15th July 2017 from Fbb at infinity mall, Malad. However, the churidar is of L size. After finding the discrepancy, I approached the store however I was told that XXL size of churidar is not available. I am attaching the photo of the set as well as that of bill. How can a set of XXL size have churidar of L size? Simply disgusting! Please do something at the earliest.

From
A troubled customer

Date of purchase of kitchen 29th jan 2016
Date of completion of kitchen 19th feb 2016
Home town indirapuram, gaziyadab, uttar pradesh
Supervisor name : vikram [protected]
Designer name : irfan [protected]

It's just one and half year passed and the quality of kitchen too bad, now the wall unit are damaging itself.

There is no regular visit also as agreed during the purchase of kitchen

I have made a complain to fix the damaged wall unit. More than a month now still no hope when they will fix it. They are just postponing the date to fix it.

Complain no ht[protected]
Last ref no: ht [protected]

I purchased two different shoe racks from home town. I received phone calls saying that they had been delivered, and when would i like to schedule the assembly? I told them that i needed none, but their protocol mandated it, and therefore i asked them to call me the next day.
When i got home, i realised that they had shipped me something that i had not ordered, a bookcase instead of two different types of shoe racks.
The store staff itself was painful to deal with, and it had taken them over an hour to process my order, none of them could answer questions, and most were content chatting amongst themselves. Really pathetic service.

We had purchased 1 tv unit and 1 dining table and chair set from home town (Jayanagar central, bengaluru-560069) on 29th june, 2017. On the day of purchase they took full payment and told that goods will be delivered before 10th july, 2017. Same goods were available on flipkart and amazon at much lesser price. But since we had some function at our home we wanted the delivery of goods soon, so we bought it from hometown store. On 10th july, after calling the store so many times, they replied back that it will take 4 more days to deliver the goods. Now, after 4 days when i again checked with them they are saying it will take 4 more days to deliver. On asking them to give confirmation through mail, they flatly relied with a no. I asked them will they give any discount for late delivery, since i was getting the same goods online on lesser price, they again said a big no. Now, whoever this home town store's guy is first he should be fired from the store for not talking nicely to the customer. Another thing this home town should payback some amount for late delivery and the inconvenience caused. Due to this inconvenience i had to cancel the function at my home.
Item code no. [protected]
[protected]

I purchased a product (Amul Butter) from #Bigbazaar on 2nd july, 2017 . But butter was expired 3 months ago. They are selling outdated products. Complaint number is 7173865. What Kind of staff they have. Even they didn't check expiry date. Already complaints many times at big bazar but still waiting for there response . I got a call from sahara mall big bazar they said you can change your product. Please close that complaint. but it shows they only want to sell their complaints. No strong action taken by big bazaar. Still waiting for their reply.

This is the case of 5th July 2017 when BIG BAZAAR (FUTURE RETAIL LTD) CITY CENTRE, JODHPUR charged taxes on discounted prices. NCDRC has already ordered that shops can't charge any tax on the goods selling at discounted prices but still they charged 12% tax on every discounted item. When we told them that this is illegal, they just said that we don't know anything about taxes. I have attached the bill with this complaint and it can easily be seen that the items​ which weren't at discounted prices are not been added with extra tax because taxes​ are all inclusive in MRP but the items at discounted prices have been charged with extra tax of 12% which is totally against the law. I want my money back that has been charged illegally and also demand a compensation for the mental harassment which is resulted all because of your employees who are sitting for the customer's​ service but not at all paying any service to the customers.

I had purchased a PRESTIGE induction cooktop model PIC 16 from Big Bazaar outlet at Opulent Mall, GT Road, Ghaziabad on 15th June 2017.Later I noticed that the carton box and the product were mismatched.I went to bring that to there notice on 30th June and was told to come after few days as Mr Ramchander Tiwari, the concerned person, was on leave.Today I went again and met Mr Ramchander who refused to entertain my request of either replacing, exchanging with Prestige Pressure Cooker or refund.He also refused to cite any reason for this.I was with my family and he insulted us, misbehaved and threatened to physically abuse me alongwith his colleauges.I wish to lodge a strong complaint against BIGBZAAR ghaziabad.Also pls advise if I should take assistance of local police.