Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Article/ product # (If possible)/ bar code[protected]
Manufacturer name - future consumer enterprises ltd
Batch code#- hyd90s20
Store location - kompally
City - hyderabad

I have recently purchased a bombay rava packet in big bazaar of golden harvest 1kg and found that there are weevil and worms in the packed product. The product is manufactured in the month of september 2017 and is best before 3 months of manufacturing. Then i emailed them regarding this but the output from the company was just for the replacement of the product. How can the consumer accept this much of big issue which is concerned with the health and safety of human life with just the replacement of the product?
That is the reason for which i'm demanding for the compensation of rupees 5 lakh inr.

*note* - many times i have purchased products of this brand but fortunately this time i have noticed this one, from this golden harvest product and not sure whether it might have affected my health internally. So i am concerned about the health and safety issues maintained by the seller. I am claiming 5 lakh rupees compensation from this company so that they will understand and in future, they will not play with the health of any customer.
Find the attached video & pictures of the product and issue.

I have purchased of amount 998/- on 09/10/2017 (Vide st-2910, ch-389019, tr-88120, cash memo no.32923) of which returned some garment of rs 399/- (Vide credit note st-2910, ch-399385, tr-30759, cash memo no.401552) on next day 11/10/2017.

In my next visit to you on 11/11/17 your counter is refusing to take the credit note as it is expired in one month (I. E.30 days) which i was not noticed at that time.

Is there any other option to get the amount please revert to us as it is a big amount for us.

Reg. Order no[protected]fn1584508-spm4137
Reg. Mobile no - [protected]
Sir, the princeton cabinet we got is defective (Broken glass and there is also a gap in the door from where the dust can come). Complaint made telephonically but yet not resolved. Pepperfry has asked to contact vendor i. E. Hometown. You are therefore requested to either exchange the unit or refund the money urgently.

Anumita datwani

I had credit note of big bazar hinjewadi, 800/- rupees. But due to my some issue, m not able to use it in given validity... As after 2 days before i gone but they denied to credit against bill.

Such is worst experience about big bazar... And staff behave very roundly.

Request to help to credit this note amount... Attaching note with this.

Hi,

I am subhajit das, emp id - 351026, claim but not settled. After 4 months but not cleared. Many times mail regarding officer but not settled. Send all document twice, but till now not revived.

I[censored] can please do the need full.
Uan :[protected]
Emp id : 351026
Acknowledgement number is tkt[protected].

Till now no claim settled and tollfree number not answered.

I have purchased one shirt valuing rs.699/- on 09.11.2017 from big bazar (Future retail ltd.) city square mall, vasundhara, tonk rd. Jaipur-302018, with inv. No.[protected] for the purpose to gift it. I want to exchange this from size 39 to 42. Whether it is permissible in your exchange policy. Pl. Reply.
G. P. Swarnkar,
5/58 sfs, mansarovar, jaipur-302020
M-[protected]

Hi sir,

I made purchase of 5050 inr in fashion category. For this i should get cashback of 800. Last month (Oct) i got 400 and this month should receive another 400. I went called customer and they mentioned billing is done for 3000. So i went to big bazaar (Mysore) i asked for duplicate bill. Which can be retrieved using mobile number. But those guys are playing game telling we cant retrieve bill. So please help me with this.
Big bazaar executives @ stores are cheaters and lairs

Mobile number : [protected]
Date of purchase : 6/10/2017

Would like to bring to your kind notice the fraudulent behavior of big bazar executive.

Today, (08th nov, 2017) at 6:20 pm, i visited big bazar at shipra mall in ghaziabad (U. P.) and purchased few items. While making payment, i gave my debit card to big bazar executive and i found that the said executive disappeared from the scene for around 5 minutes and than he appeared to process my card to take payment.

I suspect this guy might have stolen (Taken picture of my debit card) and misuse this information to do illegal transaction. So i requested my bank to block my debit card and re-issue new debit card.

This can serve as wake up call for other customers to take extra precautions while shopping at big bazaar.

Dear sir,

Reference is made to my purchase at big bazar pazhavangadi, trivandrum dated 03 nov 2017 and retail invoice no. 0061938 and tr:99271.

I would like to raise my complaint of wilfully billing both "free items under get one free tag" together. This is the second of such instance in the recent past. I bought a nail polish bottle costing rs. 65 and the free nail polish bottle was picked after confirmation from the sales guy present over there. Upon billing, i reconfirmed the same regarding free nail polish and the counter guy replied that the offer is being given. But, this is not the case with what transpired in the actual bill.

Kindly reply me after going through necessary documents or else i will be forced to escalate this further up to seek regressal of my grievance.

Thanking you,
Binu

Sir,
Today on date 04/11/2017, i purchased the items worth rupees 3023 from big bazaar store in mittal mall at gonoana road, bathinda. As i purchased worth above 3000, so i am appliable for cashback of rs.300.
But due to mistake of operator, i dont got it, there was no fault of me.
But they say its ur fault, u dont tell us about the offer.
So please look into the matter and do needful.
Thanking you.

I purchased my shoe from bharat shoe main road ranchi, jharkhand beside blackberrys showroom and it got damaged on using 4 months only i used it only 15 to 20 times and the conditions is that very bad quality.. I tried to contact them but there is no email or telephonic reponse from their side... Even the email is not correct whatever written on the box of all spunk shoes..
Customer. [protected]@elisir.in it says unknown address on reply mail..

As per the offer, if future wallet is loaded then 15% cashback (Max up to rs 300) would be received. Offer valid between 16 to 22nd oct 2017.
Hence i loaded my wallet with rs 2100/- (Transaction id is wt[protected] on 18th oct and purchased the clothes from central-pune on same day.
As per offer i should have received the cashback of rs 300/- instantenously (As per executive from mall mentioned to me) or max within 4 days.
But inspite of continuous followup company has not added the cashback into my wallet.
More important in this company's ethics. Company does not deliver what it promises.
Below are the various complaint ids raised, still no action done:
Fp[protected].
Fp[protected]

Expecting the prompt action with penalty of rs1000 for the entire trouble.

Regards,
Paras

I bought a skybag back pack yesterday from a big bazar store in kolkata. The price of the bag was told to be 3200 and after 50% discount i got it at rs 1600. There was no pricetag as i was told that it was torn. But at home i found another skybag company's pricetag inside the bag that said rs 1690 to be the mrp. I want to know why was the price inflated in the first place and then given discount? I want my refund money back. Please look in the matter at the earliest.
Tr no -39771, till no-26, cash memo no-0013683. Address of bigbazar store - ib-177&178, sector-iii, saltlake, kolkata-700106
Product details - skybag exra strech backpack, product code-bpskee1hgrn-quantity 1
.. They are giving us lame excuses.. Please look into the matter.. Either i want a 50% off on rs 1690 or full refund of my 1600 money in exchange of the bag. I have lost all faith on discounts. Kindly look into this matter.

On 10th october i purchased grocery items from big bazaar (Phoenix mall, chennai) totalling to an amount of rs.3168. I paid with my card and right after the salesman swiped my card the machine died but the money from my card got deducted, the salesman told me he’ll have to use my card again so i showed the message from the bank to him and he said it’ll get refunded within 24 hours, i was a bit hesitant but i gave him my card again. So they charged me double.
24 hours later i called them, they say it’ll happen within a few days. I called them again, they tell me to contact my bank so i go to the bank and they ask me to write an application to the manager. I do that, they make me wait for another few days and later when i ask they tell me they’ve initiated the refund and that i should contact the bank which takes the payment. I contacted big bazaar again and they promise me that it’ll happen within 24hours, they asked me for my account number and ifsc code. They keep telling me i’ll get the refund within 24hours but now they’ve stopped answering the phone and i still haven’t gotten my refund after 19 days.

I went to big bazaar on 2nd sep 2017 with payback evoucher on mail and they purchased items of rs. 2210.20 and they show vouchers to billing counter. Billing counter person check and reply that your voucher is still not activated. He has checked on 2 - 3 different counter and told us that voucher is invalid. He asked us to mentioned your voucher numbers and mobile numbers on paper and once it is activated we will inform you.

Now suddenly we came to know that voucher has been used. It means that billing counter guy has used our voucher against same bill and made bill of rs. 4210.20.

I can understand the fraud has been done by big bazaar person.

Now neither payback team nor bigbazaar team is going to resolve the query. Please suggest.

I have heard several times from other users online thay big bazar charges more than mrp. I was charged 3 rs. More than the mrp on saffola oats. I know that the amount is less but that amount multiplied by 100s of customers being duped daily causes them tax free income.

A brand such as big bazar cannot be so careless to things like these. I did not ask the customer executive for the explanation as i saw the bill at home and it would mean to go back all and go through all formalities as the company should ensure process is flawless.

Hi hometown team,

Buyers order number is [protected].

From your marathalli outlet in bangalore, i had purchased a dining table for about 71000/-. Ordered in may, it was delivered in june - but damaged and in very poor build quality. After a long wait time again, we realized it was beyond repair. After a lot of follow-ups, home town took the table back on 1st of september with a commitment of refund in 10 days. Despite multiple calls and false promises of callback from your store, i am still waiting for the refund even after 45 days. No one from your store ever calls. When i call, they say store will call back and refuse escalating. It is in loop.

Your execs say they are helpless and there is some mr. Akhilesh who manages the store who will process the refund. No request of escalation to his manager or call center manager is ever entertained. The single line answer is always that store will call you next day - which never happens.

In nutshell, your product are as poor as the service quality your teams target to deliver, including the management.

Please refund my money. I will otherwise be forced to file a complaint of consumer fraud - you took the money and delivered defective item, you promised a return of money for exchange of the goods in 10 days which you never did.

Have been struggling to get my defective chair replaced since early september. Am tired calling the customer care and getting false assurances every time i called which could be over 20 times.

Have been given various dates and assurances of call back but nothing happens. Feels like they have taken the payment and is least bothered now.

Please let me know what could be done.

Please (In big bazaar branch at pune abhiruchi mall sinhagad rd-pincode411041) note reputed brand like lipton tea appoint such a pathetic staff who do not have any communication skills or behavioral aspects to deal with customers, i met such unpolite arogant fighter very pathetic lady who has caused me mental harassment in abhiruchi mall - sinhagad rd pune 411041 big bazzar section... Some action should be taken against such staff this lady i kept asking her name nobody told me her name but i only know lady with dark complexion little fat bad dark pink makeup on lips and eyes fought with me her attitude towards me was very rude... I have reported incidence to the floor managers regarding unhygienic toilets, i had gone for shopping but when i returned home i have fallen sick during this festive season and reason is bad words used my this lady.. Can somebody address this issue compensate the torture to me and my 3 year old child... How such untrained pathetic staff appointed in the mall... Staff in the mall need to be trained on communication skills and behavioral skills with customers... The think they are the owners of the mall and they dont need customers its customers who want their services... Let me explain that i have never ever seen such bad staff in any other mall if such staff will not be appointed in any of mumbai lifestyle hypercity or infinity mall or dmart... May be less educated/experience or proper background verification can be one of the reasons... I need action against this issue on top priority also i would definitely file case in consumer court for this incidence because i have suffered mental harassment and fallen badly sick...

I am getting messages from big bazaar. I have not given my number nor subscribed to it nor do i shop there. I don't know why i am getting messages from big bazaar. U have not even given them my number. Please look into it and kindly stop it. I am not interested in big bazaar and these msgs are a nuisance. Please kindly look into the matter.
Thank you!