Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Respected sir / madam
On dec 3rd, i purchased haldiram soan papdi in big bazaar mysore
When i came home i noticed that the product was expired on nov 26th itself. After expiry also why they kept the product for purchase.
Please save the lives who believe big bazaar products
I want justice plz resolve the issue as soon as possible
Also inform to food inspector on citizen concern

Hi,

I went to big bazaar (Diamond plaza mall, 68 jessore road, kolkta - 700055) on 30/11/2017 to buy some groceries and i m very disappointed by your service, its pathetic.

I requested for home delivery and the next day after the the delivery of my products, i noticed that the packet of 1kg quaker oats was not sealed properly. I called the customer care and they logged a complaint and promised that the product would get replaced. My complaint number is bb[protected] logged on 01/12/2017 at 19:10.

On 02/12/2017, i received a call back from a lady who does not have any customer service skills, she was rude, impolite and very aggressive. She does not know how to talk to customers. She told me that i have to visit the big bazaar store within 3 days to get it replaced, when i said that why cant get it delivered, she said its not possible because i am not the only customer of big bazaar. How can she say this, is this the training that you provide to your customer service representatives.

If i am not the only customer then remember that you are not the only store in kolkata. Firstly, it was your responsibility to deliver the things properly which you didn't do and now you want me to take all the hassle, shame on you. I have been a very loyal customer of biz bazaar but this experience was horrible.

My bill details -
Ch:304357 ashish chap
Tax invoice number: [protected]
Cash memo number: 0148830
Till number: 8
Tr: 11111
St: 2518

I want my 1 kg quaker oats packet delivered along with the quaker nutri upma breakfast mix which was free with the quaker oats packet and i would also suggest you to provide some basic customer service skills to your employees. The lady who called back doesn't know any manners, she was rude, impolite and very aggressive. She does not know how to talk to customers.

Thanks,

Suchismita chakraborty

Sir, i have purchased koryo electical rice cooker kec 1900 costing rs 2009, invoice number [protected] in the first floor.
Then misc items costing rs 745 wide tax invoice number [protected] in the ground floor of mysore jhansi laxmibai road branch.. I was eligible for cash refund of rs 250 as per your sales persons in the first floor. But your front desk manager failed to meet my demand of refund of rs250/-. Please esquire in the matter. Also when i told him that i will complaint to your owner shri kishor biyani he cared less (Ignored)
My mail [protected]@yahoo.co.in
Cell [protected]
Thanking you
From suresh g kulkarni mysore 570022 land [protected]

Dear sir
I am employee of big bazaar year of 2015-16 employ coad 320847 i have one time process my pf amount withdrawal form submitted by hr team mr. Bilal sir but he is not proper response and not given any feedback i have continuously followup but he is talking about form rejected by hear team i have ask reason but he told i don't know and not proper response given i need my amount but no budy responsible old staff pf process and helping team

We have raised a service request to dismantel our 3 door wardrobe purchased from Home town thane as we are shfting our house.
We called home town customer care number and registeted a service request on 25th of Nov 2017. Our service was raised for 30th Nov.
On 30th of Nov when we called Home town customer care we got assurance that it will be done ny EOD. We as a customer did several follow up but we were told the same thing repeatdly that it will be done by EOD. With a whole day of frustations We did the last follow up at around 8:00 pm but there were no reaponse neither from the customer care nor there was any call from the technicians. We are in big trouble because of this kind of service from home town.
As we are shifting our house on 1st Dev 2017 we want our wardrobe to be diamanteled withouth which it will be impossible to move it out of the room.

This kind of pathetic service is very annoying.I would pray Commite to take a look at this matter and take serious actions on services which gives false hopes to customers.

Regards,
Sandipan Jena

On 24th of sept 2017i have purchased dinning table (6seater) which was delivered on 3oct 2017 at the time of delivery the delivery boy misbehaved very badly which i immediately informed to store and the colour of dinning table was not that which i have selected so i request the store person (Sandeep pathak) to replace it with which i have selected, which they have done after chasing them for 20 days and that too with a damage piece (Pictures of damage table already send to him) so again i told sandeep to replace it now its almost been more than 20 days there has been no response from him every time i called him and he is busy in something and hang up my call also he never call back to give me the update of delivery i have also registered the compaint on your customer call center but there has been no response from their also its really frustrating and upsetting that you treat your customer in such manner if this is what you call as customer service then i am sorry to say its pathetic. Now i want my money (Cash) back with interest of 2months immediately.

Respected manager,
The above sim was issued from your big bazar at puja mall kharagpur and it is not able to access the internet though net charged and accepted and the charged amount, was lapsed long back.
While contacting the t24 customer care it was said that there is no internet coverage in kharagpur.
You may requested to solve the problem to access the internet.

Thanking you.

I have purchased samsung smart tv from lucknow hometown however the tv has stopped working so samsung is asking for bill to get it repaired. I have requested for duplicate bill as lost my original bill but didn't got any solution. It is very expensive tv so expected good support from hometown as bought the tv on their goodwill but feeling cheated now. Can i have duplicate bill on my email address [protected]@rediffmail.com below are details of tv
Model no. Ua46d7000lrmxl & serial no.20003zeb900521b.

On 27th oct 2017 i registered a complaint with future pay with reference number fp[protected]. The commitment was to resolve the same within 7 working days. Today it is 16th nov 2017 and they are yet to take any action.

Future pay deducted 600+ for a failed transaction and never bothered to refund the amount. Even after many follow ups to there customer care and over e-mail they are busy in ignoring. If you people don't want to provide good service then at least refund me the my money so that i can look for other alternatives. Lack of professional ethics and flawed consumer protection is prominently visible in your business strategies.

Pritam saha,
Loyal future group customer for last 4 years.

I purchased a close up tooth pst of Rs. 153 from big bazar at kalyan and they charged Rs. 163 for the same.
By luck I realised it and asked to the customer care on the same time and get refund of Rs. 10
But what about the customer who are not aware, are they getting refund from big bazaar?
I think they will not..
Some one should complaint it in consumer forum.
I am unable to upload bill photo due to large size

Dear team,

This mail is with regard to the clarity required on the credit note that was made for 1799/- on 20th oct 2017... Even before we could check with the billing amount and inform it to be billed the same was billed in the counter at katriguppe big bazar... When asked about the same a credit note was issued for 1799/- for which the validity is a month... And since my friend had to travel to australia when i contacted customer care she was informed on call the amount can be redeemed by showing the soft copy of the credit note.. And also big bazar at mahalaxmi layout, bangalore denied to allow me shop using the credit note issued at other branch... Now when we friends reach back with the soft copy to katriguppe, bangalore branch the manager informed shoppin will be allowed using a soft copy.

The total amount i shopped on 20/10/17 was for rs. 7000/-... Pls do help us redeem the amount through the soft copy of the credit note.. So that we can retain my trust on future group and also continue my relation with all happiness...

Contacted customer care on oct 24 2017, credit note ends on 20/11/17... Kindly process the same soon so that the credit note period can be extended.. Waiting for your response.

Thank you in advance.

Regards
Praphulla k
[protected]

Article/ product # (If possible)/ bar code[protected]
Manufacturer name - future consumer enterprises ltd
Batch code#- hyd90s20
Store location - kompally
City - hyderabad

I have recently purchased a bombay rava packet in big bazaar of golden harvest 1kg and found that there are weevil and worms in the packed product. The product is manufactured in the month of september 2017 and is best before 3 months of manufacturing. Then i emailed them regarding this but the output from the company was just for the replacement of the product. How can the consumer accept this much of big issue which is concerned with the health and safety of human life with just the replacement of the product?
That is the reason for which i'm demanding for the compensation of rupees 5 lakh inr.

*note* - many times i have purchased products of this brand but fortunately this time i have noticed this one, from this golden harvest product and not sure whether it might have affected my health internally. So i am concerned about the health and safety issues maintained by the seller. I am claiming 5 lakh rupees compensation from this company so that they will understand and in future, they will not play with the health of any customer.
Find the attached video & pictures of the product and issue.

I have purchased of amount 998/- on 09/10/2017 (Vide st-2910, ch-389019, tr-88120, cash memo no.32923) of which returned some garment of rs 399/- (Vide credit note st-2910, ch-399385, tr-30759, cash memo no.401552) on next day 11/10/2017.

In my next visit to you on 11/11/17 your counter is refusing to take the credit note as it is expired in one month (I. E.30 days) which i was not noticed at that time.

Is there any other option to get the amount please revert to us as it is a big amount for us.

Reg. Order no[protected]fn1584508-spm4137
Reg. Mobile no - [protected]
Sir, the princeton cabinet we got is defective (Broken glass and there is also a gap in the door from where the dust can come). Complaint made telephonically but yet not resolved. Pepperfry has asked to contact vendor i. E. Hometown. You are therefore requested to either exchange the unit or refund the money urgently.

Anumita datwani

I had credit note of big bazar hinjewadi, 800/- rupees. But due to my some issue, m not able to use it in given validity... As after 2 days before i gone but they denied to credit against bill.

Such is worst experience about big bazar... And staff behave very roundly.

Request to help to credit this note amount... Attaching note with this.

Hi,

I am subhajit das, emp id - 351026, claim but not settled. After 4 months but not cleared. Many times mail regarding officer but not settled. Send all document twice, but till now not revived.

I[censored] can please do the need full.
Uan :[protected]
Emp id : 351026
Acknowledgement number is tkt[protected].

Till now no claim settled and tollfree number not answered.

I have purchased one shirt valuing rs.699/- on 09.11.2017 from big bazar (Future retail ltd.) city square mall, vasundhara, tonk rd. Jaipur-302018, with inv. No.[protected] for the purpose to gift it. I want to exchange this from size 39 to 42. Whether it is permissible in your exchange policy. Pl. Reply.
G. P. Swarnkar,
5/58 sfs, mansarovar, jaipur-302020
M-[protected]

Hi sir,

I made purchase of 5050 inr in fashion category. For this i should get cashback of 800. Last month (Oct) i got 400 and this month should receive another 400. I went called customer and they mentioned billing is done for 3000. So i went to big bazaar (Mysore) i asked for duplicate bill. Which can be retrieved using mobile number. But those guys are playing game telling we cant retrieve bill. So please help me with this.
Big bazaar executives @ stores are cheaters and lairs

Mobile number : [protected]
Date of purchase : 6/10/2017

Would like to bring to your kind notice the fraudulent behavior of big bazar executive.

Today, (08th nov, 2017) at 6:20 pm, i visited big bazar at shipra mall in ghaziabad (U. P.) and purchased few items. While making payment, i gave my debit card to big bazar executive and i found that the said executive disappeared from the scene for around 5 minutes and than he appeared to process my card to take payment.

I suspect this guy might have stolen (Taken picture of my debit card) and misuse this information to do illegal transaction. So i requested my bank to block my debit card and re-issue new debit card.

This can serve as wake up call for other customers to take extra precautions while shopping at big bazaar.

Dear sir,

Reference is made to my purchase at big bazar pazhavangadi, trivandrum dated 03 nov 2017 and retail invoice no. 0061938 and tr:99271.

I would like to raise my complaint of wilfully billing both "free items under get one free tag" together. This is the second of such instance in the recent past. I bought a nail polish bottle costing rs. 65 and the free nail polish bottle was picked after confirmation from the sales guy present over there. Upon billing, i reconfirmed the same regarding free nail polish and the counter guy replied that the offer is being given. But, this is not the case with what transpired in the actual bill.

Kindly reply me after going through necessary documents or else i will be forced to escalate this further up to seek regressal of my grievance.

Thanking you,
Binu