Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

One employee named subhendu of west bengal asansol galaxy mall big bazaar is irritating me by texting me in whatsapp by taking the no from my details given to big bazaar... Do this kind of privecy is given by u... Really disappointed.. If this is ur standard then i would not have given my phone no to you... What a disgusting thing that the no filled up in the form is being taken by an employee and he is randomly texting me in whatsapp... Do you don't think that this is violation of rule... So i want that the employee named above should be punished otherwise i will be forced to inform police regarding this issue... Which will really be very bad for your image and goodwill... So think what you r going to do... That's all...

Hi,
We bought a Koryo Split AC for home in January 2014 from eZone in Marathahalli Bangalore. The AC was working fine. In February/March 2016, Koryo sent us an SMS saying that they would like to send some service engineer for free service. We were happy with the kind of customer support they offered. We agreed, and the service representatives came and did servicing to the AC.

The AC was OK till Sep/Oct 2016. In the last week of Oct 2016, the AC stopped cooling. Since there was not service/owners' manual, we contacted the Koryo Service Center. The service adviser politely said that we might have to refill the gas, although he said that it would be better if they sent an engineer to refill gas. He also informed that the Compressor was under warranty till 2017. The only condition was that that except the Compressor, if there is any consumable, we would have to pay for the same. We agreed, and asked him to send the service engineer.

The service engineer came and opened the covers of the AC (both internal and the external units), washed some parts of it, and confined that he would have to refill the gas. He also spoke to someone on the phone and quoted a price of 8, 000.00 Rupees for gas refill.

As far as we understand, gar refill does not cost more than 1, 500.00 Rupees. When they quoted 8, 000.00 we challenged them saying that it was too much, and that we could pay them only 1, 500.00, or maximum of 1.800.00. The service engineer said that he would have to go back to the office, and get back to me as he did not have the required tools with him.

The service people disappeared for the next 2 weeks. After 2 weeks, when we contacted the customer care, they said that one of their regional managers would speak to me. The gentleman introduced himself as Mr Naveen. I asked for his last name, but he rudely refused to share his last name. This gentleman must have been very frustrated during that time, because he forgot all the decency, and verbally assaulted on the phone (I have recordings of the calls with me). He said that we must change some of the parts of the AC. On my repeated request, he agreed to send one of his engineers to inspect the AC again (with the condition that we pay 800.00 Rupees to the engineer for his gracious visit).

The engineer came and got the AC Opened. gazed at it for some time, took out some parts from it, and then went out for about 30-45 minutes. Once he had returned, he released some gas from the AC.Inserted some part into the AC, took some pictures, and confirmed that we will have to change the compressor, and that we will have to pay for the compressor. It will cost us about 10, 000.00 to 12, 000.00 Rupees.

When we asked why should we pay for the compressor when it was already under warranty, they said that someone had changed a part in it, and as a result it is not working.

Koryo Service people are the only people who had opened the AC since it was installed. If anyone had changed anything, it had to be the Koryo Service people, and not anyone else.

In between someone called us on the phone from eZone customer care. Initially they said that they would get the AC repaired, but after we had the abusive call from Mr Naveen, the other people from Koryo also started saying that we will be charged for the repair/replacement of the compressor.

We wrote a few mails to the Koryo customer care, and to a named email id ([protected]@futuregroup.in). Everyone, though initially said that they would help us fix the AC, have refused to do it later.

We would like you to help us get the AC repaired at the earliest.

Regards,
Shatabdi
[protected]

Date: 26.2.2017
Place: Big Bazaar, Boduppal, Hyderabad, Telangana, India

Big Bazaar has always been the best for family shopping.

But today we had the worst experience ever.
A tag on one of the dresses was not removed during billing and was packed. At the exit we were stopped telling we had some unbilled item and were treated as thieves (after paying a bill of 10k Rs) until they found it to be their mistake. After we asked who was responsible for all the drama, there was no response from anybody. Also, there absolutely was no rush where in this mistake could have happened.
There was no manager to immediately respond to any customer, neither a staff person who could apologize atleast.

Nothing could be this worse!

Dear Sir
I purchased Magna Superstorage Queen Bed from Your store at Lodha Xperia Mall, Nilje Village, Dombivali East. My order number is [protected] dated 26th Jan 2017. I was told before billing that the normal delivery time is 10 days and the bed will be delivered to me by 7th Feb 2017. I made the full payment through credit card and after billing it was told to me by the store person that since the stocks are not available, the delivery will be made by 17th Feb 2017. I still agreed. On 16th Feb 2017, I received a message stating my delivery is rescheduled for 25th Feb 2017. I called up the customer care who ensured me that my problem of delayed delivery will be resolved within 24 hours. However I dint get any call back on the same. Finally, after patient waiting, I went to the store myself on 24th Feb 2017, wherein it was told to me that due to internal processes the delay was caused. The store Karta at your store Mr Parab was extremely rude and while i was irritated at the overall inconsiderate behavior of your staff, he kept on saying He didnt understand why I was making such a big issue of delayed delivery. Also he was arrogantly saying that if you dont want the bed we will cancel the order.
Let me tell you sir, that since Home town agreed to sell that bed to me, you have entered into a contract with me. For which I have paid full amount towards the bed on the same day while i purchased the bed. You have my money and you have the bed which is legally now my property. You can not delay the delivery neither you can mock your customer who is agitated. Today is 25th Feb 2017 and my bed is still not delivered to me. It pains to write this letter to a company who supposedly revolutionized Indian Retail sector. Kindly look into this matter seriously. I would seriously like to be compensated for the delays. Also I would like to understand if while purchasing the product if you ask for immediate payments why should you take 45 days to refund my amount in case of cancellation

One very angry customer

I have purchased grossary items etc. 2 times amounting to about Rs. 6500/- in Gangtok Big Bazar ( 1st time Rs. 2700/- & 2nd time Rs. 3800/- ) in offer time sabse sasta bazar. Only 100/- rupees added in my future A/c. instead of Rs. 800- ( 400+400) against Mobile No. [protected]. so i request you to kindly added 700/- hundred rupees against 2 time purchase amount.

I got a Modular Kitchen designed and installed in my House by Home Town, Central Mall, J.P Nagar, Bangalore, on 08/02/2016. The unit developed some water leakage problem and because of that some panels bulged and one door is not closing properly.

I complained to Home Town Customer Care during December 2016 and after that Home Town technicians visited my House several times (at least three times) and finally told me that I have to get the affected components replaced at my cost and Home Town will make them and provide them to me.

From my very first mail, I have been complaining that since Home Town did the complete job, including installation it is their responsibility to replace the damaged parts free of cost as the damage has happened within one year Warranty period.

Home Town Complaint No. HT: [protected] dated 24.01/2017. Mr. Balwan and subsequently Mr. Phaneesh of Home Town visited to assess the damage in the kitchen cabinet. This is to request appropriate authority to look in to the problem and arrange to install new components/ Door immediately

Exchange offer which is currently going on is just cheating customer. No offer is given. U take old product and for new product it's mentioned additional 25% if exchange coupon is there. But during billing that additional 25% discount is from my exchange money. Which is cheating. Extra 25% is not given n top of that my exchange money to is not given. Which is cheating the customers and I would like to raise this as a concern and want someone from management to provide correct answer and solution for the products I have purchased.

I had done a shopping of more than 4400 Rs during the big bazaar 6 days sasta sale offer 20- 26 Jan 2017. For that I was told that Rs 100 will would be credited in my future pay wallet for 8 months. I downloaded the app immediately after giving my phone number [protected] at the counter. After that I forgot to check the app for around 20 days as I was out of station and busy in other works. But today 19feb 2017, when I went to big bazaar again for some shopping, I found that the money is not credited in my account in the future app . As I had the original bill with me, there I found that the phone number mentioned that is incorrect. Two numbers in the phone number is swapped. When I asked the manager to rectify it, they blindly said, nothing can be done for this. They were very rude as well.
Please help me in getting the money back in my wallet
CIN No L51909MH2007PLC268269

SO NO. : [protected] dated 14/01/017
CUST ID : [protected]

The said item was booked the day it was announced at Virar West branch opposite Magnus Motors near Yazoo Park.

The date of delivery was 2nd Feb 2017, then changed thrice approximately over the phone, to our surprise that the delivery is not yet affected.

it was to be gifted to someone however thanks for your support. We don't think you want to deliver it and even we have lost our interest.

kindly update us on the possible solution with a letter of apology in hard copy posted to us on the address registered on the bill. We do not understand why our case is taken so lightly and we have been facing number of issues, even on big bazar part.

The product been booked under VINAYEK JIRAFE

Delivery address given was: A401, LILY, AGARWAL HERITAGE, YASHWANT NAGAR, VIRAR WEST.

We also had an issue with the PIGEON three burner gas which is attended but yet await the final resolution.

Our registered numbers with you : [protected]

email id for communication: [protected]@gmail.com

I'm shopping with family on sunday 12-Feb-17 at Race course big bazaar, Coimbatore, On first floor they have clothing section and there was pretty decent rush on 1st floor, All the customers are directed to Ground floor for biling and again we came back for first floor for stitching the cloth. Regularly I've faced and complained, Clothing section has 3 counters and always it is closed, Even though there are 3 counters, Employees didnt respond properly. Wondering what is the problem in opening one counter in first floor atleast on weekends. Now a days we stopped shopping Big Bazaar and started going for SPAR and Reliance.

I had buy a dust bin from home town of phoenix market city mall in pune on 5 Feb 2017 which is defected. The lead of the dust bin is not able to open whenever I paddle the Dustin. As per our previous discussion on this problem u said I have to go n exchange the product within 5 to 6 month. But I don't think so that I would be able to go to pune within this year. I want some other solution for this problem from ur side. Take action on this problem as soon as possible.

I bought a tie for rs 229 from BigBazar Wazirpur delhi. I paid through master card. Money deducted from the card but transaction got failed. Lady on the counter told me that it will come within 24hrs but its been more than 60 hours and I did not receive my money yet. I dont really know that who is responsible for that Kotak Mahindra Bank or BigBazar. All I know is I want my money back at any cost.

Yesterday i have purchase shirt from Mumbai Central FBB, but the shirt is too short now i have to exchange the shirt in same but in +1 size & its not available in store right now.
Can i exchange in some another outlet of FBB.

As i have to exchange these two days where i am going out of state on Saturday.

Pls. suggest.

Regards,
Nikhil Suresh Kanade
[protected]

I brought a koryo make iron from Ezone. Model NO. KDI12PX of 1000w. This is very poor performance. I went back to store as it is not good. Performance is very bad. I asked for replace with some other product of future retail not the same product as it is kot solving the purpose . But they didn't agree. And ask me to come again when their technician is ready with inspection. For an iron worth 400 they prefer their customers to visit multiple time and spend more then what paid for actual products.

I have never applied for any Big Bazaar Profitable Club Card and neither I have paid for it. However, a card has been issued by Big Bazaar on 15 December 2016 in my name to someone else. I am consistently getting emails and msgs for purchases which I have not made. Even after calling Big Bazaar customer care and telling them to remove my details from that card, no step has been taken till date. This has been done during the time of note ban. I really have no clue who has been issued the card. So, kindly help me in this matter.

Today I visited big bazar Jalandhar around 5:30 pm and at the fruits section I requested for chopped pineapple but no one in the section agreed to chop pineapple and guy at the section told me that pineapples are chopped by his third person named vishal who is eating and will take around 45 to finish his meal. When I approached customer care section and told them about the incident they said they don't sell chopped pineapple anymore. I feel confused as one they are all saying different things and weren't ready to help. I also wondered why that guy eating at 5:30. So I didn't even buy other things. Worst service big bazar

Yesterday (5 feb2017) I had buy a dust bin from hometown which is in phoenix mall pune is defected. Problem is with the upper part of the dustbin. The dustbin is not able to open when I use the paddle. Its your responsibility to check the product before selling it to customers or atleast inform the customer to check the products. N I want it to be replace as soon as possible.
Reply to this complaint as soon as possible.

There is one fashion at Big bazar store on bannerghatta road Bangalore. The staff is so rude and so confused specially the billing counter person. All computer shows different prices of the product and discount price. One computer was showing jeans price 1299 and other was showing price 999. Also all the information provided by the staff is wrong when confirmed from billing counter. They are incapable to resolve the problem.

I brought a aquasure(eureka forbes) filter on August 5th, the warrenty hadn't even expired but they wouldn't even listen to my complain on phone. In fact they had the audacity to cutoff my phone call. All I asked was for them to send someone to atleast look at the filter but in place of providing a solution they preferred to cut the phone call of a customer. Big Bazar Jorhat.

Hi, we along with many who bought merchandise from brand factory were promised a Cashback of 400 on the purchase of 2000 rupees and payment being made by Mobikwik app. That Cashback didn't happened, they gave me 3 dates when I called them thrice . Last update was that it would be credited on 31st Jan. Liar a big company is, that didn't happened . Now I am reading on internet that they are giving 400 on another purchase of 10000. Please help .