Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Sir,
Today on date 04/11/2017, i purchased the items worth rupees 3023 from big bazaar store in mittal mall at gonoana road, bathinda. As i purchased worth above 3000, so i am appliable for cashback of rs.300.
But due to mistake of operator, i dont got it, there was no fault of me.
But they say its ur fault, u dont tell us about the offer.
So please look into the matter and do needful.
Thanking you.

I purchased my shoe from bharat shoe main road ranchi, jharkhand beside blackberrys showroom and it got damaged on using 4 months only i used it only 15 to 20 times and the conditions is that very bad quality.. I tried to contact them but there is no email or telephonic reponse from their side... Even the email is not correct whatever written on the box of all spunk shoes..
Customer. [protected]@elisir.in it says unknown address on reply mail..

As per the offer, if future wallet is loaded then 15% cashback (Max up to rs 300) would be received. Offer valid between 16 to 22nd oct 2017.
Hence i loaded my wallet with rs 2100/- (Transaction id is wt[protected] on 18th oct and purchased the clothes from central-pune on same day.
As per offer i should have received the cashback of rs 300/- instantenously (As per executive from mall mentioned to me) or max within 4 days.
But inspite of continuous followup company has not added the cashback into my wallet.
More important in this company's ethics. Company does not deliver what it promises.
Below are the various complaint ids raised, still no action done:
Fp[protected].
Fp[protected]

Expecting the prompt action with penalty of rs1000 for the entire trouble.

Regards,
Paras

I bought a skybag back pack yesterday from a big bazar store in kolkata. The price of the bag was told to be 3200 and after 50% discount i got it at rs 1600. There was no pricetag as i was told that it was torn. But at home i found another skybag company's pricetag inside the bag that said rs 1690 to be the mrp. I want to know why was the price inflated in the first place and then given discount? I want my refund money back. Please look in the matter at the earliest.
Tr no -39771, till no-26, cash memo no-0013683. Address of bigbazar store - ib-177&178, sector-iii, saltlake, kolkata-700106
Product details - skybag exra strech backpack, product code-bpskee1hgrn-quantity 1
.. They are giving us lame excuses.. Please look into the matter.. Either i want a 50% off on rs 1690 or full refund of my 1600 money in exchange of the bag. I have lost all faith on discounts. Kindly look into this matter.

On 10th october i purchased grocery items from big bazaar (Phoenix mall, chennai) totalling to an amount of rs.3168. I paid with my card and right after the salesman swiped my card the machine died but the money from my card got deducted, the salesman told me he’ll have to use my card again so i showed the message from the bank to him and he said it’ll get refunded within 24 hours, i was a bit hesitant but i gave him my card again. So they charged me double.
24 hours later i called them, they say it’ll happen within a few days. I called them again, they tell me to contact my bank so i go to the bank and they ask me to write an application to the manager. I do that, they make me wait for another few days and later when i ask they tell me they’ve initiated the refund and that i should contact the bank which takes the payment. I contacted big bazaar again and they promise me that it’ll happen within 24hours, they asked me for my account number and ifsc code. They keep telling me i’ll get the refund within 24hours but now they’ve stopped answering the phone and i still haven’t gotten my refund after 19 days.

I went to big bazaar on 2nd sep 2017 with payback evoucher on mail and they purchased items of rs. 2210.20 and they show vouchers to billing counter. Billing counter person check and reply that your voucher is still not activated. He has checked on 2 - 3 different counter and told us that voucher is invalid. He asked us to mentioned your voucher numbers and mobile numbers on paper and once it is activated we will inform you.

Now suddenly we came to know that voucher has been used. It means that billing counter guy has used our voucher against same bill and made bill of rs. 4210.20.

I can understand the fraud has been done by big bazaar person.

Now neither payback team nor bigbazaar team is going to resolve the query. Please suggest.

I have heard several times from other users online thay big bazar charges more than mrp. I was charged 3 rs. More than the mrp on saffola oats. I know that the amount is less but that amount multiplied by 100s of customers being duped daily causes them tax free income.

A brand such as big bazar cannot be so careless to things like these. I did not ask the customer executive for the explanation as i saw the bill at home and it would mean to go back all and go through all formalities as the company should ensure process is flawless.

Hi hometown team,

Buyers order number is [protected].

From your marathalli outlet in bangalore, i had purchased a dining table for about 71000/-. Ordered in may, it was delivered in june - but damaged and in very poor build quality. After a long wait time again, we realized it was beyond repair. After a lot of follow-ups, home town took the table back on 1st of september with a commitment of refund in 10 days. Despite multiple calls and false promises of callback from your store, i am still waiting for the refund even after 45 days. No one from your store ever calls. When i call, they say store will call back and refuse escalating. It is in loop.

Your execs say they are helpless and there is some mr. Akhilesh who manages the store who will process the refund. No request of escalation to his manager or call center manager is ever entertained. The single line answer is always that store will call you next day - which never happens.

In nutshell, your product are as poor as the service quality your teams target to deliver, including the management.

Please refund my money. I will otherwise be forced to file a complaint of consumer fraud - you took the money and delivered defective item, you promised a return of money for exchange of the goods in 10 days which you never did.

Have been struggling to get my defective chair replaced since early september. Am tired calling the customer care and getting false assurances every time i called which could be over 20 times.

Have been given various dates and assurances of call back but nothing happens. Feels like they have taken the payment and is least bothered now.

Please let me know what could be done.

Please (In big bazaar branch at pune abhiruchi mall sinhagad rd-pincode411041) note reputed brand like lipton tea appoint such a pathetic staff who do not have any communication skills or behavioral aspects to deal with customers, i met such unpolite arogant fighter very pathetic lady who has caused me mental harassment in abhiruchi mall - sinhagad rd pune 411041 big bazzar section... Some action should be taken against such staff this lady i kept asking her name nobody told me her name but i only know lady with dark complexion little fat bad dark pink makeup on lips and eyes fought with me her attitude towards me was very rude... I have reported incidence to the floor managers regarding unhygienic toilets, i had gone for shopping but when i returned home i have fallen sick during this festive season and reason is bad words used my this lady.. Can somebody address this issue compensate the torture to me and my 3 year old child... How such untrained pathetic staff appointed in the mall... Staff in the mall need to be trained on communication skills and behavioral skills with customers... The think they are the owners of the mall and they dont need customers its customers who want their services... Let me explain that i have never ever seen such bad staff in any other mall if such staff will not be appointed in any of mumbai lifestyle hypercity or infinity mall or dmart... May be less educated/experience or proper background verification can be one of the reasons... I need action against this issue on top priority also i would definitely file case in consumer court for this incidence because i have suffered mental harassment and fallen badly sick...

I am getting messages from big bazaar. I have not given my number nor subscribed to it nor do i shop there. I don't know why i am getting messages from big bazaar. U have not even given them my number. Please look into it and kindly stop it. I am not interested in big bazaar and these msgs are a nuisance. Please kindly look into the matter.
Thank you!

Reference : bill no. 0022977 amount : 4474.07 rupees

Card used: uco bank - [protected]
Union bank - [protected]
As already brought to the notice of mr. Sandeep sk commercial executive ph:[protected] in the above outlet on[protected] the billing counter in charge stated the transaction carried out through uco bank is declined, we were compelled to produce another card o[censored]nion bank of india for the purchase made by us. However on checking my bank account, it has been paid twice to your outlet and both the transaction were successful. Hence i seek immediate refund of the amount of rs. 4474.07 to my account.
Name: usha bharath
Account no: 0041.[protected]
Bank: uco bank chennai main branch
Ifsc: ucba0000041

Since the matter has already been brought to your notice and two weeks have passed, yet the refund has not been effected. I seek immediate repayment of my amount.

I am a regular customer of big bazaar located in gold souke kochi. I had a very bad experience out there when buying vegetables. I wanted to buy 1kg of onion bt the staff said that there is no loose available and i had to dig the basket where there were just old ones which was in a very bad condition. If i want to get fresh ones i need to buy 4kg full packet. I really felt very bad on how they thrash the old vegetables so that the customers dont have any option to select the best ones

Till no 1, tr:56609, st:4814 with cash memo no 0034948.. This purchase was made on 3rd june 2017 at 12:15 afternoon. The sales girl swipped the sbi card and said link failure. Plz pay the amount in cash. Made a payment.. Later got to know the amount is deducted from card as well. Contacted the account mr. Mukherjee and got a confirmation of money reversal... Visited store also and gave a written letter but have received it as on date..6th october2017... Iif issue not resolved know will escalate the matter to higher authority... It is our hard earned money.. Can't let it go just like that..

I have requested them to assemble my bed almira and dresser on 2nd october and they assured me that i will get a call within 24 hours based on that i have shifted all my furniture and i myself also have shifted from one place to another but today is 5th october no one bother to call me from the concern department. On 4th october from morning i have called them 3times.1st time they told me that i will get a call from kolkata office within 4hours but no one called. After 4hours i again called them, they said i will get a call from kolkata team within one hour but asusual no one called. After 4hours i called them, when 3rd time i called them they are saying that everyone is in holiday due to durga puja. While durga puja ends on 30th september and all offices, schools, colleges are open but only home town people are in holiday. Not only that it means from morning 2times i have been told lies about calling. The representatives are also lier. Worst services. Will never ever buy anything from hometown. Feels like i have wasted lacs of rupees on buying furniture from them.

Not recommended at all
Big no no to hometown
Lier and pathetic services

Dear sir, i went to big bazaar, gold souk grande, ponnurunni, vytilla post, cochin 682019 and requested the salesman to give me ponni boiled rice 5kg 2 packs. Since there were no 5 kg packs and no loose rice available in the store, the salesman offered me a 10kg bag rice and offered to divide it into two for ease of carrying. I readily agreed and brought it home. On reaching home i discovered that it was not boiled rice and he had packed raw rice instead. So i immediately took it back within half hour and asked him for replacement showing him that he had given me raw rice instead of boiled rice as written on the bag. They however flatly refused and insisted that it was boiled rice and could be eaten.
As we do not use raw rice at home i left the packets with them without any refund. The bill (Retail inv no: 0193223 tr : 22247 dated 4/10/[protected]@ 17.59hrs) given is for ponni premium, and not for ponni raw rice.
I am not writing this to get the refund or the rice back, but i definitely want to bring the hardships of regular customers like us to your notice regarding the thoughtless behaviour of your staff/ supervisor, who could have easily solved the issue.

I bought 3 packs of sun feast dark fantasy 400gm but when i reviewed the bill on reaching home i found that i am billed for 2 packs of 500gm and 1 400gm. There is a price difference in both. I applied a coupon code during billing due to which the bill become too complicated to understand. The tax invoice number is - [protected]
Retail invoice# 0407538

Staff is not giving best rates as claimed by big bazar. Market is offering better rates on oik soaps ketchups detergents at much better rates than big bazar. Lux is of 83 on 4 piece pack but in big bazar it is 108. Cheeni is 42 in dmart but in big bazar it is 43. Ariel is 960 in big bazar for 6kg but in dmart it is 900. And many others like oil of 15 ltrs is 1265 in market but in big bazar it is 1350. What the hell is this

I am regular buyer from bigbazar halasuru
You can check my details throught my alternate phone no [protected].
We purchsed products worth 4000/- on wednesday but one of the product you have charged me more than mrp that is aachi masala mrp.77/- but you have charged me 97/- very disappointing for a regular buyer like us
There are lot of ways to earn money but not cheating people like us
The law says they should charge more than mrp but why it is charged
If you buy a single product this is not happening but when you buy 20 products in one bill future group is thinking that customer will not check one by one throught bill mrp wise this is how future group md is worth for millions
I am not going to leave this challenge to future group
I am going to stand in front of law lets take this issue legally papers are getting ready

Dear sir
On 22 sept 2017 i had brought some items from big bazaar, the bokaro mall, bokaro steel city, jharkhand and paid him rupees 652.00 through bhim app qr code and this transaction was successful according to bhim app but the payment counter had refused and given me time-out receipt and told to pay again then i made second transaction with same app and this transaction is successful by both end.
After the payment i told to big bazaar representative for reversal of first transaction in my bank account, they told that raise your query through email to big bazaar and bhim app.
I contact to bhim app and they respond via email, that both two transaction was successful and credited to their bank through axis upi and their virtual payment address is fbb. [protected]@axisbank after that i had contact to big bazaar via email with all recipt and evidences also talked to toll free number they had given me three complaint number but not credited amount to my bank till yet.

Bhim app two transaction details -
1st - transaction id[protected], date 22 sept 17, time 18:56:44
2nd - transaction id[protected], date 22 sept 17, time 19:00:26
Big bazaar time-out receipt details-
Axis upi
Date 22/09/2017 time 18:56:47
Client id: 95249
Batch id : 10122 roc: 124
Response timed out
Txn amount 652.00

Big bazaar successful transaction receipt details-
Axis upi
Date 22/09/2017 time 19:00:35
Client id: 95249, mid: pinelabpr0d0022
Batch id : 10123 roc: 101
Rrn[protected]
Upi sale complete
Merchant vpa fbb. [protected]@axisbank
Txn id [protected]
Txn amount 652.00
Big bazaar successful item bill details-
Ch no: 320441 manisha kumari
Till no. 3 cashmemo no 0135868, tr: 74757
St: 2529, 22/09/2017, time: 19:01

So, kindly try your best effort for reversal of money.
Yours
Sandeep kumar