Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

On 30 June 2017 I have purchased few products from the central mall on discounted price .
At the time of billing I came to know that VAT will be charged extra over every item above the discounted price . This practice has been already declared unfair by consumer court already, But still malls are cheating consumer by flashing alluring deals and later on charging vat to mint extra money from consumer.
I want the refund of vat which I have paid and compensation for the metal harassment.

Hi I am Asif from Guwahati .I had purchased a koryo sit air conditioner fuve days back from big Bazar Guwahati ezone outlet .. but right from the day of installation the air conditioner isn't working properly..the blower speed seems to fluctuate and no increase in speed as blower fan speed is increased ..on switching between various modes the compressor hangs and takes longer to start back.so on switching off and restarting resolves the problem.cooling effect is same as in 17 degree to 26 degree . No warranty card signed by ezine outlet sales personnel ..service personnel visited to attend the complain but left with no fruitful answer..just tried to fool me by trying to convince that koryo a.c has a delayed sart and u need to switch off n on Everytime u switch between modes for quick compressor response..what a bogus theory iust say ..the service personnel lay before me..I need the unit replaced at the earliest or else I will move to consumer forum for handing over to me such a piece of headache in the name of spit a.c

I am getting frequent sms from 'dm-bigbzr' which is big bazaar. This is disturbing my privacy. Others kindly tell me a way to stop this sms on my number +91 [protected].

There is no way to unsubscribe. Even when i called the toll free customer care, only the damn hindi persons are attending and they do not understand hindi properly.

To all others :

Please do not give your mobile number anywhere.

I ordered a portable hard drive through the online portal of big bazaar in november 2016. But somehow the product was not delivered to me.in december they terminated their online business. After several rounds of email they accepted that the product was not delivered to me.. And it took me another two months to prove that the amount has not been credited to my account. Finally in march i received a mail stating that the amount would be credited to my account in 10 days. But still i have not received the amount.. Moreover their customer care numbers and mail id's have stopped working. All my mails and calls are going unanswered... Such type of behavior is not expected from a big and reputed brand like future group. I can provide all the emails for any further process if required.

Hi,

I have been left extremely exasperated and frustrated with the infinite followups being done by me for order. I had ordered a 2 seater and 3 seater sofa set and till date we have not received the delivery of the 3 seater sofa set. It is extremely annoying and troubling to know that your teams are not doing anything about this... I have called your call centre 4 times since last 2 weeks and have not received any call back.

The first time the sofa was attempted to deliver…the 3 seater sofa was damaged. If it needs to be dissembled and assembled back at my place…please do so.

I am really regretting my decision for having chosen hometown. I am assuring you that i am not going to make any further calls but will take the legal resort and go to consumer forum for this sheer harassment.

Hope no further reminders shall be required.

I have ordered one queen size bed and matters. Initial date was 16-jun-201, changed to 21-jun-2017. Now it is changed to 23-jun-2017. They have taken full money for the product.
They delivered product on 23-jun-2017, however wrong parts are delivered.
I want your help throw this company out of market and help protecting indian citizens hard money.

Big bazar chor hai.. Ghatiya service.. Madarchod ek kam ke liye 3 mahina se pareshan hu lekin tum log randi ki aulad kam nahi kar rahe ho... Maine 10 bar complain likhwaya ki mujhe sms alert aur promotional sms nahi chahiye kisi bhi offer ka.. Lekin tum randiyo ki aulad bar bar bolte ho complain le liya gaya hai.. Phir bolte ho complain solve ho gaya hai.. Madarchod next day phir se same messege milta hai... Tum salo chutiyo ko cust ka bat samajh me nahi ata hai...

We have ordered for a fully hydraulic king size bed from home town on 28th may 2017, but they delivered a non hydraulic magna king size bed which we have observed during assembling. When we reached the store immediately, they accepted that it is their mistake but not ready to replace the bed immediately (Wait for 45 days more) unless we repay the remaining difference amount or to wait for 45 days more to repay the amount back for which we are not ready. Employee is not ready to give branch manager contact number as well. This is the worst experience we had with hometown for which we are completely humiliated.

Invoice no.92809794
Buyers order no.[protected]
Bill dated: 17/06/2016

Product no.[protected]
Name : delton 6 seater dining set
Price: rs.36645 basic cost
Sir, i am writing this email in much agony and for the purchase i made exactly one year back from your retail outlet in noida. Scan copy of the bill is being attached.

Kindly go through my email dated 29th may, 2017 where i had raised my concerns where no one took time to reply inspite of repeated reminders. To my surprise yesterday evening one of the chair leg suddenly broke into two pieces for which again i had filed a complain with your toll free no. [protected] where i had shared my concerns once again.

Would like to put on record that the above product was sold to me claiming that it was the best product with one year warranty.in past one year, three times i had to complain for the malfunctioning of the product with second complain acknowledged by you on 29th may, 17with confirmation mail. This is my third complain on the product where now it has broken down. Buying product for such high value and having trouble/breakage in first year o[censored]se where the product has to last years is something to be questioned.

I had purchased a recliner also from your store and have recommended many.

Request your intervention to look into my concerns and have the product replaced as it can give trouble in the remaining parts/pieces.

Photographs of the broken chair along with the scan copy of the bill is being attached for your ready reference.

Awaiting a revert this time.

Nikunj daruka

I had ordered a hometown rover car single bed vide order no.[protected] and made an online payment. However, as the bed was priced much higher than actual price, i cancelled the order and as per their policy, it was cancelled within 24 hours. Also, i called customer care with in 12 hours to confirm the cancellation. The representative confirmed the cancellation and informed money would be credited back to my account with in 7-10 days. I kept following up with them for 15 days & they kept giving the same reply. On 16th day, the manager told two beds were booked with the same order id and only one was cancelled and other was in process and now could not be cancelled.
I have mailed the screen shots on [protected]@hometown.in where in the order id it is very clearly mentioned that quantity was only 1. I have never placed second order itself.
Hometown is unnecessarily forcing the product on me even though it is not yet shipped too after 16 days. I had taken a screen shot on the day of cancellation same is attached. Moreover the call centre staff is highly unprofessional and keep giving vague replies, they don't even know their supervisor's name.
I am so much disappointed with hometown.in, that i had to initiate a consumer complaint on national consumer forum too.
I have never ordered two beds, there might be a system mistake as everywhere quantity mentioned is one in the same order no.
1. If i would have placed two orders then the order id should have been different, which in this case is not.
2. If two beds were booked with same order no. Then quantity shown should have been 2, which is again not 2.
3. The manager kept telling that cancellation was auto cancellation, which was an utter lie.
4.in 16 days at least once, representative could have mentioned something like this, which they never did on repeated calls too.
I donot wish to have any hometown product in my house as it will just remind me of this bitter experience and unprofessional-ism.
On repeated requests too, they are not refunding the amount even though product is not yet shipped too to my destination.

Hi

Every day i am getting the unnecessary promotional offer sms from future group/ bigbazaar. To my mobile no +91 [protected]. I don't wish to receive those type of sms alerts. Also. I don't want to send a sms to stop this as it is a chargable option to my end ("sending a sms mentioning"dealz no"to 575758." because it charge 3 rupees).. Please help me to stop this nonsense

Bigbazaar is most irresponsible and # supper store i have ever seen. No value for customer's complains and fed up with their unwanted smss. Will never go and suggest other please to avoid going to this store. I have complained for more than 8 time but they have only compliments to give and have no resolution. Having no management and helpline no [protected] is just for making bipbip sound kindly ref:7137234.

I had been to future groups food bazaar outlet on 03/06/2017. The location of the outlet is
Food bazaar (Future retail ltd), 247 park, home town, vikhroli (W). Mumbai-400083.

I purchased 5kgs of tomatoes, the mentioned price of the same was rs.44/kg. I was asked to weigh the tomatoes & collect the bar code sticker, on doing the same i got a bar code sticker with the weight & price of the product. The price mentioned on the bar code was rs 44/kg. On reaching the billing counter the person attending me told me that the price of the product i. E tomatoes had changed, & the price further updated was rs 58/kg, when i asked the person how is it possible he told me the system has been updated from their central office & nothing can be done. I had to pay the excess charge. I lodged a complaint on the customer complaint help desk of future group ref no.[protected]. I got a call from the store & the person on call mr. Pravin shinde was trying to clear his part & was blaming the market situation for the price change. When i asked him how was that possible, as the price was changed after i had weighed the product. I had got rs 44/- as the price of the product. On hearing this he transferred the call to his senior ms swati. Who had the same thing to say. They were very rude & adamant, i am waiting for a proper reply from their part, even after repeated mails there has been no reply from their part.

So i posted o the facebook page of future group (Reference id 9135), i got a mail from ms. Priya ([protected]@futuregroup.in). There has been calls or mails since then,

I suggest everyone please do not purchase anything from hometown (Future retail) any furniture, home décor & any other things.
Recently i had very pathetic experience with these company persons.
I have purchased one king size bed & one three door wardrobe. They people first delayed delivery then after too much follow up they delivered it.
But now those all material is in de assembled form and kept in boxes, now i am struggling with hometown to arrange a assembling person.
They people are not ready to support customer, my material kept in boxes, no senior management is listening to issues.
My 25 k money is just going to waste also they people are saying if some other person will assemble then warranty will not be considered.

Mrp stated as maximum retail price, but it is not obeyed by big bazar people. I had brought kellogg's oats chatpata tomato, and those packs are in special offer 15 mrp was decreased to 10 and main mrp label also showing 10/-.
But big bazar charged me each pack 15/- and total 45/- for 3 packs. That's what their maintenance. I had took my own carry bags one is dmart carry bag and another one is old big bazar carry bag. They charged me carry bag price because it is biz bazar one. I did't seen at mall. I had get to know about this after i reached home. And those billing employees never know how to pack goods. They put fruits in bag first then they put heavy dal items on fruits. Fruits and vegetables are spoiling before reaching home. Every time i am facing this problem and i had to throw it some goods.

I received an sms from big bazaar saying if you do a purchase of rs 1000 on 24th april 2017 under big bazaar public holiday sale offer you will get 1000 payback point worth rs 250. I did the shopping and big bazaar management told me points will be credited in 30 days. When points are not credited even after 45 days. I went to big bazaar and asked the management. They told me we can not do anything you have to talk to payback customer care. When i contacted payback customer care they told me to send the screen shot of sms. I said i have deleted the sms though i have copy of bill with me. They said big bazaar is saying they never send you this offer sms.

Rs 250 is not a big deal but it is the matter of credibility of big bazaar and payback. After this unpleasant experiece i decided not to go again to big bazaar. I leaves in bhopal and there are lots of other option which are reliable.

I suggest the people don't come in the trick of such fake offer of big bazaar and payback.

Regards
Rajendra singh
Emailid: [protected]@gmail.com

Koryo — ac out of order for last 20 days and no response

Hi

I have purchased koryo spilt ac from big bazaar but after few days it has stopped working now its been 20 days no one has turned up and they are continuously giving excuse that spares have not been received customer care is not helping even i had discussion with service head he assured me that it would be repaired but as of now it is not been repaired nor replaced.

It is a harassment i am thinking of moving to consumer forum.

Thanks and regards,
Shivendra singh
Endirt carzspa

Koryo world dear mr. Shivendra,

We regret the inconvenience caused. Please share your contact number and exact store details at [protected]@futuregroup.in so that i can take it up with the team.

Regards,
Priya
Future group

â· reply â· 8 june at 16:49
Endirt carzspa
Endirt carzspa [protected]

â· reply â· 8 june at 16:54
Koryo world
Koryo world dear mr. Shivendra,

Thank you for sharing the details. I've raised this with the concerned team and they will connect with you soon. Please write at [protected]@futuregroup.in with your reference id 9115 for future correspondence... See more
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â· reply â· 8 june at 17:01
Endirt carzspa
Endirt carzspa you also don't reply... Tell me what does it mean by soon???
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â· reply â· 4 hrs
Endirt carzspa
Endirt carzspa latest update: last 20 days i have talk so many representatives of koryo to future group but they give the time, noone have to resolve the problem of, call centre - my every call new man - briefing-time!!!
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â· reply â· 3 hrs
Endirt carzspa
Endirt carzspa future group: call agent chirag [11:56pm]two hour to connect me his senior lol for briefing my problem.
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â· reply â· 2 hrs â· edited
Endirt carzspa
Endirt carzspa koryo head mr. Kb fati [12:25pm] after a holiday finally he back to office and picked up my call, i told him "the # ac story and the compressor " wait, what he done? A concall :d lols" a concall with local service centre manager mr, nagendra who never face me accept first day. Anyway blah blah blah... Service head want 3 days more to resolved.

â· reply â· 2 hrs
Endirt carzspa
Endirt carzspa future group: call agent geeta [2:46pm] i wanted to talk to mr. Chiraag but unfortunately he is not available that's the reply by geeta. When i insisting to talk another senior person so, mr. Bharat [2.50pm-3:08pm] as per given time line he said you dial... See more
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â· reply â· 3 mins â· edited

Please make big bazar stop sending me unwanted sms'.
I keep getting them and i have complained numerous times to no avail.

Last few days!

Use [protected] & get flat rs.500 off on lee cooper and buffalo denims @ fbb / big bazaar stores!

Valid till 15-june only! Tnc
This is the sms i got today.
Please stop sending me these sms on [protected], otherwise i will have to take legal action.

I had bought freshly done wheat ready made flour on 31st may 2017 from big bazar hinjewadi pune. I found rat or lizrad dry # in the flour. Kindly let me know the way out from this cheating u guys have done with the customer... Or should i approach consumer court..
How you guys play with poeples life this way to earn money.. This is ridiculous of your service... I will be posting the pictures on all the social media...

This is bring in to your kind notice. The fraud scheme by future group. My card number is [protected] which is a part of savings club members of card scheme by paying 1000 rs you become member of this scheme and you get 10 % discount s maximum purchase limit is 50000 per year. I bought dimple bowl set which was priced 399 rs bought 14 set which billed me rs 5600 hundred. Instead of deducting 5600 from my purchasing limit ie 50000, they deducted rs 15000 and said my purchasing limit is 35000 left. And when i call customer care they said we cant do any thing just ask the big bazaar from which card is issued i raised the matter their and. Said by mistake we did it. I did purchasing on 10 may. They said wait for 2 days and matter will be solved. After which on june 2 i went there again. They said please wait for some time mattter is in progress. I purchased again which was priced 999 and got discount of 10%. But again i got the message 1749 has been deducted from purchasing limit. Mean they delebrating doing it. Cheating innocent customers of their valueable time and money.