Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I do not want sms from big bazaar or future bazaar. I never subscribed for it but u have chosen to bombard me with 1000 smss without my permission. And the 'dealz no' sms to 575758 is not working. Pls send me an email on [protected]@staywithushomes.com on how to remove smss. I do not wish to disclose my phone no here as i can see all our messages are publicly displayed.

Hello mam/sir,

I have booked bangalore to surat train ticket on[protected] throw irctc but in my account cuted 610 rupees and didn't give the pnr number and comformation number. So please give the good suggestion how to booked completly ticket.. And i have not clear trip account also... Thank you

My number : nitin [protected]

Respected sir
I am one of your very old customer. I have regularly purchase from your lake market store bearing code no 4951. Only this time i would request to your good self please issue duplicate invoice/bill against invoice no 2636 dated 23.09.2017 for rs 3919.35 which i have purchase from your lake market store code 4951.

Thanking you

Yours faithfully
Sumit mukhopadhyay
Profit club no [protected]
Email : sumit. [protected]@gmail.com

Dear sir/madam,
This is regarding the bed rover car kids single bed, we purchased from home town, marathalli branch, which got delivered on 11th september. The fitting appeared good on the day of delivery.
Once the kid started sleeping on it, we were appalled to see the following issues in the bed:-
1) the bed is pretty shaky including the 4 sides and bottom which shakes on even gently push.
2) the bed doesn’t have a strong hold so moves around even on slight push which pretty disturbing during sleep.
3) every night the kid sleeps, the planks below get dislocated and overlaps on each other. The entire beds framework is week and not been manufactured properly.
4) the support of the planks are very thin and shakes if even touched. This really defeats the whole purpose of having a bed for a kid.
5) when the kid moves around in sleep the entire bed shakes and makes loud noise due to which the kid is often getting up in the middle of the night.
6) the quality of the bed is worst and seriously puts in question the longitivity of the bed. The bed is so fragile that it may not even last few months.
After 3 nights of disturbed sleep and continuous issues with the quality of the bed, we decided to raise a compliant on 16th september and raised a ticket ht[protected]. We raised this request within 5 days of getting the delivery which was prompt enough since we understood that the bed cannot last long and not good for kids sleep and health.
We also promptly visited the store on 16th september and raised these issues to the store managers (Pravin and akilesh). Both understood the problems and after a discussion, they agreed to exchange the bed and told us to select a new bed available there in the store and promised to exchange it if we pay the difference amount. This matched the expectation since the same rover bed is being sold through pepperfry.com and other online stores which gives a 7 day return incase customers are not happy for any reason.
After spending a lot of time to ensure the new bed we are getting as an exchange is of good quality, we selected the new bed and made a payment of the difference amount. I have the new order receipt with me dated 16th september as a proof of the purchase. Pravin & akilesh also filled up a manual request form with the new bed order number and got it approved by another head. We got a confirmation that the new bed would be delivered in a couple of weeks.
As a next step they told us to wait for 2 days so that existing rover car kids single bed can be picked up and the new bed ordered can be delivered to us. The call center called us and we confirmed that the store will be exchanging the bed for a new bed and the ticket ht[protected] was closed on 17th september.
We thought that issue was resolved and that we would be getting the replacement be within a few days but are shocked to see the store raising a new ticket on 21st september to re-start the whole process again. They are also stating that they don’t have the approval to exchange the bed and have raised a new ticket on their own ht[protected] to do patch work on the rover bed.
I am pretty shocked at this behavior form home town. We were promised an exchange for which we have already paid the full amount. We can’t accept a bad bed with a promise of patch work. This is the matter of my kid having a good sleep and i can’t compromise on it.
Let me know if this can be resolved else i will be taking this matter with consumer court for fraud not matter what expenses i incur. This is clear example of exploiting customers and i will raise this with concerned government institutes and take this forward if not resolve within the next 2 days.
Regards,
Vinayak bhakta
Cell - [protected]

I once did shopping in big bazaar. At billing counter i was asked for mobile number. I refused. Billing personal said, he cannot generate bill without entering phone number.
Ever since, big bazaar is sending me 10 + promotional messages everyday and spamming my phone.
How can they make mobile number compulsory for billing and then frustrate each one with promotional messages. This must stop immediately.

Hi my name is balaji mane,
I bought this footwear "spunk shoe" worth 999rs on 3rd september 2017 22:12 from big bazaar located in maharashtra's pune city,
At following adddress "revolution mall, next to city pride,, kothrud, pune, maharashtra 411038".

It's sole as well as shoe got damaged within 19 days o[censored]se.
.
Never expected that such a bad quality product from bigbazaar, its almost kind of fraud with customer.

As while checkout time at bill counter my total bill was rs 38500 in which rs 3850 was sugar which is in bulk, on billing desk they deny to make bill i ask reason they say meet to our manager rajkumar but behavior of manger was so rude while i ask reason why you not providing me 100 kg sugar is there is policy i am agree but please show me same, rajkumar replied i will not show policy and who damm are you asking me for policy and behave like illiterate! So we didn't purchase any thing from there,

1:- dressing of manager was like collegian
2:- he chew tobacoo
3:- he talk rude like illatrate
4:- ego of rajkumar was on top as he is owner of bigbazar
5:- he say i am not afraid from any one complaint to any one
6:- he is not accepting call while we connect to call center of bigbazar.
7:- on 1st impression he spoil all image of feature group
8:- not have proper knowladge.

* as fom last 10 years i always shopping from bigbazar but 1st time i get very bad experiance so request to take strik action and copy mark to me for all update of my complaint.

Respected sir/madam
This is praveen from bangalore
I worked in in big bazar hebbal in bangalore for almost 1 year in big bazaar
Later i resigned my job for continuing my study
I had applied for a pf in big bazaar 4 times and there is no response from the company side and i never received my pf amount
So please take my complaint and take necessary action

Dear sir mai manish kumar mai pf ke liye apply kiye the or mera paisa abhi tk nhi aaya hai please sir mera help kijye sir my pf acknowledge no tkt138655 my employer cod 358216 my emails address manish. [protected]@gmail.com my mob no is [protected] please sir hep me mai big bazaar bihar shrif nageswer mall me kam kiya hu sir g bha se koi reply nhi aa rha hai sir g

I purchased few items from big bazaar on 21/07/2017. At that time i didnt bother to chcek the bill as i thought its computerised and the addition will be right. But no i was wrong my actual bill whsen i checked was 1246 and they charged me 1346. At the first instance i was shocked so i thought may be i have made angly mistake so i asked 2-3 friends to just verify it and they got the same so i think its the fault with big bazaar or the lady on the computer might have done something fishy in the system they have. This is cheating!!!

Very poor service and behaviour. Partial favours were being offered to some guy who said was going to see a doctor but was buying just deodorants and olay cosmetics and a dairy milk chocolate while others kept waiting in the queue. The items were not at all o[censored]tmost importance and that are required to be brought along while seeing a doctor. No request was even made to the people in the queue to consider his case as he directly asked the billing agent to get his billing done.. When we complained the billing agent rudely said that we have any problem then go and complain, i will do as i please.

On 13th august 2017 we added 5000 rs to central wallet account but the amount did not get added to wallet account. Store manger insisted us to add 5000 rs again to central wallet as we will be getting the refund of failed 5000rs payment to our bank account.

With the assurance of refund we again 5000 rs to central wallet and we used that amount from the purchasing.

After 2 days the failed transaction of 5000 rs got added to central wallet and from 15tg august we are contacting future pay customer care people and till now we have not got the refund amount.

Future pay customer service is so pathetic we have to wait for minimum of half hr to talk to your representative and after talking they just give fake assurance of refunding the amount.
Please take this as our complaint against future pay and refund 5000 rs amount to the bank account.

I had purchased in bigbazaar hebbal bangalore on[protected]
Batch number : 000894 ;
Inv num : 007960
Tax inv no : [protected]
At 12:49 hours.
1 transaction got failed as per their receipt but the amount got deducted. On showing the sms and bank passbook the supervisor said it will be refunded within 48 hours and made another transaction. Hence leading the amount to get deducted twice.
It's been more than 48hours and still no refund processed.
If i ask the store person/manager they say we are discussing the issue. No complaint number given.
Pathetic service. Help me with the refund!!!
Amount : 2805.01/-
Assistance and refund needed asap!!!

Regards
Suraj kumar k
[protected]@gmail.com
[protected]

I have bought good worth rs6000 and as an offer, the big bazaar department has to send me rs1500 in installments for 12 months. This was the offer and i had to shoot to avail this
Unfortunately i didn't receive any balance in my future pay wallet
Not even a single rupee is sent into the wallet
Hope u get this fixed soon
Very dissatisfied with this poor assistance

Dear sir or madam

This is chandra shekar and i have been worked as a adm in big bazzar hyderabad for a period of 4years that is from 2001 to 2004 and i have apply for of but i dint received any thing so i kindly request u to help me is this matter for further process and as i don't have any information about my pf number kindly assist me and help me from this issue..

Regards
Chandrashekar
[protected]

Hi,

I have purchased a cell phone from ezone - bhubaneswar under the cashback scheme of 10, 000 rs on april 23 2017.

It was promised at the time of the purchase that money would be refunded to my bank account within 90 days of purchase.

It's been more than 4 months i have not received the amount and when contacted the store is declining to refund the cash back.

This is emotional and mental stress for a consumer like me and request you to help me with the same.

Best,
Sailesh
[protected]

Bought a ketchup bottle from big bazaar recently and paid the amount after getting the bill and went home. Checked and found that there was a mismatch of prices on the bill and the mrp printed on the bottle.

Now, if future group had been providing discounts, it would have been great!
But, the fact that they are charging more than the mrp is a plain and simple scam that is being run throughout the country!!

Imagine how much black money they have been accumulating throughout the country!!

This would have been overlooked as a single time error had it been fixed, but it has been continuing for more than 24 hours that too when the ground staff knew about this issue and had raised a complaint from their end.

This is simply outrageous. Not acceptable at all.

A legal action is awaiting them pretty soon.

Hi team,
This complaint is regarding the discount card given in big bazaar, abhiruchi mall in the month of july/august. The sales lady convinced us to purchase the discount card which gives 10%off on total bill, when she was convincing us she told us that we can use it in any big bazar store for next 12 months.

Now this month we visited big bazar kothrud store and during the billing when we showed the card the person at the desk said it is not being accepted in this store and she suggested us to get in touch with customer service desk. On contacting customer service they said these cards are only accepted in bigbazar 's stores at abhiruchi mall n chinchwad and the systems in kothrud store are not yet updated. I am not sure whose mistake it is the sales person who sold the card at abhiruchi mall as she was not aware about this or simply lied or it's us that we believed in whatever was told to us. My bill amount this month was 9000/- so i was expected to get a discount of 900 /- as per the card i purchased.
I request you guys to really look into this issue or at least make your sales person aware that they can not cheat customers by giving false promises.

On 3rd september 2017 i had hell experience with big bazzar staff and security guards. And this is not the first time i have seen this behaviour of staff members. They are non co-operative, lazy and ill mannered which i have not seen in any other outlet. And i don't know why but most of the time only a part of billing counter is at work and rest are closed and staff seems to be chilling. But on 3rd september 2017 it was height of everything. Security guard literally abused as maadarchod and yelled at me since in a hurry i exit from the entry door. If you don't take action then i will be compelled to take strict action for this. Not only this few days back me and my friend went for shopping in big bazzar and made transaction for rs 553 through paytm and they said they didn't received the amount but paytm confirmed that money has been received by big bazzar but there were no co-operation at all. Instead they behaved in bad manner. No management at all. Pathetic outlet of big bazar at patia, bhubneshwar.

Dear sir
This is with regard to a gift voucher i won after a purchase of more than rs 3000 made by me in the month of july. The gift voucher offered rs 2000 discount on any one item amongst microwave owenelectric cooker.
Because the big bazaar was running out of stock for the micro wave oven, the attendant only took my details and conveyed to me that i will be contacted after the recovery of the said item. But the big bazaar didn’t contacted me till 31 july i paid a visit to the bigbazaar but i was told ive not done any payment therefore ican not be entertained with the mentioned offer, now as the offer was valid only till 31 july the bigbazaar staff didn’t informed me regarding any prior payment of the selected item by customer like in this case me.

Kindly look into this case and do the needful at the earliest.
Akshay mohan