Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Kindly refer Customer Id written on invoice is [protected], SO No. [protected]

I had notified about a complaint regarding defective chair on 21-Oct-2016 with its photographs at [protected]@futuregroup.in.

Thereafter one executive visited my house and inspected and acknowledged fault in it but informed that someone else would visit shortly to resolve / fix / replace as deemed fit but nothing has been done so far.br...

Here you go: https://mirasaraf.com/2016/11/08/an-open-letter-to-mahesh-shah-ceo-of-hometown/#more-527

This is an open letter I wrote to Mahesh Shah. I have never had a worse experience in customer service than I have had with Hometown. I just want it to be over. Please read. I would appreciate a response or some sign that somebody cares.

Thanks,...

Advice to People seeking Modular Kitchens - Don't waste your time on Hometown Marathahalli Kitchens Department, they are incompetent, will waste your time and money and if you fell in their trap, you'll just repent either for your refund or on their worst customer service and quality of kitchens.

HomeTown Marathahalli Branch
Order - [protected]
Order placed on - 14-Sep-2016 (25% payment made)
Paid another...

The quality of the product in the celebration assorted dry fruits is too poor. moreover you are cheating the customer by not actually providing the product in the packet. my packet stated cashew, almond, raisin and pistachio. but on opening it had too 2 packets of cashews, raisin and pistachio. on calling the costumer care number given on the box they simply refuse that they do not have the golden harvest costumer number. no complaint will...

On 28 oct16we purchased yd checks bt maroon qty 1 from big bazaar ambience mall gurgaon. but at home when we checked the bill it was written 6 quantity against it insted of 1 and charged 1797... by the billing boyvikash singh.
You are requested to do needful refund at the earliest. it has caused unnecessary buggery to us and gave a shock to the trust what we had on big bazzar.
Cin no u51909mh2007plc268269
Retail inv no...

Purchased Koryo LED Tv (42 inch) on 11 October. But the next day it was having some technical issue and was replaced with the new one. But the replaced tv also had the same issue. On contacting store, they informed that the whole lot of tv has the same issue and even if i take the new one it would have the same problem. So asked for the refund of the amount paid during the purchase. Still the refund is not made and no one is addressing this...

I purchase the Aqua guard aquasure xpert model on 25/10/16 from Nagpur Big Bazar Empress mall.The detail of order no. [protected] & invoice 93291367.

When service engineer coming to install it on 27/10/16, first he mis guide about the water pump is compulsory to buy for pressure buildup but when we insist to try, then machine start.Due to short cord he install it near the socket but we tell him the position is not comfortable...

I have purchased Suji ( Golden Harvest) from Big Bazaar, Sohna Road, Gurgaon.

This is packaged in the month of July'2016 and claiming to OK till 6 months from date of packing.
Pic is attached for your reference so many MITE etc. are there in this sealed packet also the pic of Barcode send for you to confirmation that it is purchased for Big Bazaar itself.

Kindly take appropiate action to solve this issue.br...

Hi,
I brough bead, mattresses and side table from hometown @ palava. The expected date of delivery was 14th october. But i received my dresser on 22nd october, when carpenter opened the package it was damaged.
Also i exchanged my old furniture of rs. 45000. I got exchange coupons of rs. 10300. I was told my i can use those coupons anytime but now they are saying it's expired....

The employees of big bazzar sold their membership card "PROFIT"; stating a ZERO EMI option. But when the bank statement comes it is @13%pa.

On calling the customer care toll free number they refuse to take any actions and says that i need to go to the store. No email ID is also provided to make the written complaint

Competely CHEATING and FRAUD...

Dear sir/ madam
This is to inform you that, a few weeks ago i went to your ezone outlet in south city mall and mate your service engineer Mr. Chandra, as i was facing some problem in my laptop. Then i submitted my laptop to the concerned person for a throughout diagnosis. After a couple of weeks when i received the call from your end for picking up the laptop, i went to your outlet. There what i see is one of my key i.e. F7 is broken...

During the last part of 2015 purchased "4 seater Presto Dining set" with glass top and metal legs & metal & leatherite 4 chairs at Big Bazaar Hometown, Khathriguppe. Now the glass top is shaking lenghtwise & bredthwise. Concerned seller can be able to rectify the problem and set right. If this shaking continues the glass top may fell down, then the seller need replace dining set.

Name on the bill : C.H.Hemalatha
No.2667,...

I booked a modular kitchen from Hometown Lucknow on 3 Aug 16. I was told that kitchen will be installed within 25-30 days but it is not done completely till today (16th oct). Some material of kitchen is not delivered and after complaining about the delay to the customer care and Hometown showroom where booking was finalised they say that material will be despatched soon. Same reply comes every time I call customer care and Showroom. I urgently...

Order No.[protected] for 3 modular wardrobes was placed in May wardrobes of improper size arrived in July and were asked to be replaced they took away their improper sized wardrobes and promised to delivered new ones after several fresh dates the wardrobes were not delivered after much harassment and a harrowing experience with the people at hometown noida I asked for refund of the amount paid along with interest at market rates but I have...

All billing counters not open. Taking too much time to clear bill. At one billing counter three or four staff were standing and making jokes and gossiping and consumers waiting. Product display without entering in computer programming when we go for billing after half an hour waiting for our term they tell the product can't be billed bcz of no entry in computer. (Muzaffarpur centre)
Very disappointed....

This is regards to an emi which your company is trying to charge my account incorrectly. I had taken an lg Air Conditioner from the ezone Store @ sobo Central in the year June 2011. I have cleared out all the dues which was completed in the year 2012 that is long time back. Despite that since the last 2 months your company is trying to charge my account with the same amount of emi and I am getting charged an ecs return charge every time....

Very bad experience everytime...last time u gave offer of free gifts coupon on shopping of 2500 but u dont have free stuff to give due to our all coupon expired.Today we bought Britannia rusk in that a glass bowl was free but the executive gave us plastic bowl and said that glass bowl is not available with us...I want to ask y so? u people sell those free stuff or wat? than y u behaving like baniya ki dukaan?? only giving attractic offers...

In desperation, writing my complaint to you. I hope this gets your notice and saves a bad taste from a customer.

I have purchased a rhea 3 seater from Hometown, Ambiance Mall Gurgaon.

Order No - [protected].

I was told with multiple follow ups that it will be delivered to my home by 2 PM on 2nd Oct. When it didnt reach me at 2 PM, i followed up again and I was told that it will reach by 4 PM....

Receipt no - 0146346
Cust id - [protected]

I had paid for a computer chair on 11/9/2016 which was to be delivered by hometown to my residence on 25/9/2016. Till date this chair has not been delivered. I have called up hometown number of times but they are not giving any reply on when the chair will be delivered. They are not even calling me back and giving any information.

This is pathetic customer service...

Hi,
It has been 45 days but yet my t24 sim is not yet activated. I had bought this sim from big bazar, xion mall, hinjewadi, pune. Despite submitting entire document while talking sim, sim not yet activated. The most irritating part is manager of this counter t24 is not addressing the issue always give false words.. I have been to the store 6 times but all waste. Now i don't have patience.

Now i want my money back...