Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi..I tried to take cash from Big Bazaar, Express Avenue, Chennai from My Indian Bank debit card on 27 th NOV 2016. But I got " Transaction Failed - Cash reversed" but 2000 rs deducted from my card and got statement like "POS PRCH" mean Point of Purchase. Please revert my money back to my card. I enclosed the details here.
Thanks
Mohamed Natheem
[protected]

Big basket.You people have the worst service ever. I had ordered 16products out of which I only got half of the products.I called big basket 6 times and now I have been told my rest of the products will be delivered tomorrow. Why the hell shall I wait for my already payed products.
Big basket u may have to repent for troubling me. Big basket sucks.

Deliver my products or I will take a legal action regarding this.

Dear customer care team
Sub : cheating case from ezone - big bazar, indirapuram ghaziabad u. P. 201014
There is a customer cheating case for selling their product with dishonesty by ezone team (Store head mr. Abijit, sales person mr. Summit and mr. Prince, mr. Xxx cashier branch aditya mall indirapuram ghaziabad. They are planning to hide gifts offered by big bazar and which were assured to provide us at the time of purchasing.
Case details : i had purchased one sony led 48" tv dated on 30th nov-2016. We have purchased this under the shubh shuruaat (Future group) scheme as follows.
1) on buy of rs 50, 000 there is a 1 microwave 20 liter with pay of rs. 1500 only from ezone electronics section sponsored by big bazar future group.
2) scheme date 27 sep to 6 nov.
3) 10 % cash back from icici bank upto max rs. 2000.
Cheating case no. 1
As we purchased led dated on 30th sep -2016 under the scheme period dated 27 sep to 6 nov, thats why we were eligible to get the micro. But we could not get the micro because the store manager/cashier/sales person told us that is not in their stock on that date. At that time we want to pay advanced rs. 1500 too along with our total anount of rs. 59000 but they refused us to take by saying since micro is not available in their stock that’s why that can not take rs.in advance.
They give us one card by saying for availing this gift, i need to send sms my card no. To [protected] as specified in back of card, and then after one day we can collect the micro gift from big bazar. According to him we have sent sms dated on 31st october time at 13.04.
On next to next day ie 1st nov. When we got delivery of sony led then we called to ezone sales person mr. Summit/mr prince on their mobile for getting the micro, he told again the the non-availability of micro in store then we again visit to big bazar to clear the matter but they advised again the micro not in their stock. They told not to visit here, they will inform us about the availability. After their assurance we get back.
This is to note that before purchasing the items the sales person mr. Summit /mr prince called us to buy the led on very attractive price and for that they have called 3-4 times for buying the led around 6 pm dated 28th nov, around 8.30 pm dated on 29 nov, and 11.30 am dated on 30th nov.
But when we could not received any call, then lastly on 19th nov we called to sales person about our micro, then surprisingly he told sir this scheme has been closed and now you are not eligible to get this. We were shocked. Then we visit 3rd time dated 20 nov for their this cheating.
We argued them to get the micro, why we are not eligible to get this when we had purchased items with in scheme period. They smartly told the scheme was till 27th nov to 6 dec.
So here we want to argued that
1) why scheme was launched and item were displayed when the gift were not on stock. Why customer visit again to again to get gift. Its was harassing to the customer.

2) the scheme was launched for “purchasing during 27th nov to 6 dec” not “to redeemed the gift during 27th nov to 6 dec “. Why they have wrong advertisement to falsely attract the customer.

3) even in their gift card there was not mentioned any about the last date of redeemed the gift. When we have registered our card number with in time, after this we could not the micro then what is use of this card? Why card is given to us? Why they have not mentioned critical terms and condition about the validity of card.

4) in their advertisement, catalogue only 27th nov to 6 dec was mentioned. Sales person told us this is purchasing period and they have hide redeemed period of the gift. At time the sales person did not tell us about this strategy.

5) before purchasing sales person called us from their mobile, 3-4 times for buying the led but after purchasing why sales person did not call us to collect the gift.

Its is clear their intention were wrong and they want to sale the item with dishonesty.

In their whole strategy, the store keeper mr. Abijeet, sales person mr. Summit and mr. Prince and mr. Cashier misguide us to sell the material and their intention was not right to provide us the gift.

Cheating case no. 2 :
As per the scheme there was 10 % cash back upto max rs 2000 having icici bank card. Since i had 2 cici bank account and their cards, for that we have specifically asked from sales person mr. Prince that can we take rs 2000 cash back each by having 3 cards in my name. He assured me after their confirmation that we can take rs. 6000 cash back by shopping of rs. 60000 and swapping of rs 20000 individually.
Since i am having 2 icici card of different account on my name, then i was trying to get 3rd card from my friends to get 3rd card benefit which i could not get. For that again in evening, mr prince specially called us to buy led on more discounted prince and we told him we are arranging the 3 rd card to take the 3rd card benefit. He told dony worry sir, i will discount more and you can take advantage of 2 icici cards of your name. Since at that time we were in lukshmi nagar delhi market for diwali shopping then we have assured him to buy led on tomorrow.
Then he again called tomorrow dated on 30th oct around 11.30 am by saying today is the last date for this diwali sale and our store is going to closed 1 pm and after that we can not get the gift. Then we immediately rushed to big bazar for buying the led and take the gift benefit.
Around 1.15 pm the big bazar the entry become closed but by calling him (Mr. Prince) we got entry in big bazar and then we have given 2 my icici cards to the cashier and told debit 2 equally amount from my debits cards as sufficient amount is available in both. But surprisingly he debit rs. 18990 from my 1st card and remaining rs. 40000 from my 2nd card inspite of equally instruction. We have asked immediately then cashier told us dont worry sir since bill number is same then assured you will get the rs. 2000 benefit on both the cards. We become agree on the their honestly.
Now when we went on 2oth nov, they blamed on us they have said as so and they debit rs. 18990 from my card on my instruction. Even there was no reason to debit 18990 from my 1st card. It’s a completely cheating case ny nexus between sales person and cashier to sell their product and misguide us.
We request you to take immediate action against him and provide us the justice on which they have promised us.
Regards
Rajesh singhal
Bill details : supplier ref and order no. : [protected] dated on 30th oct-2016. Invoice no : 93320685

I purchase buffalo jeans not even a month back (On 28/10/2016).
It is torn from inside - really very poor quality.
Please see attached images
I had been using killer jeans for last 3 years still no signs of wear and tear.
Please arrange for a replacement asap with a good quality jeans.
I hope my grievance with be addressed

Hi, im a regular customer of big bazzar for the past 24+ months located in Gold souk mall-Vytilla.on 15th november i made a purchase for Rs.475 from big bazaar(food bazar).First the person who was billing told me the transaction was declined and then he swiped the card once again sucessfully.And the next day i came to know amount 475 was debited twice from my account.i called big bazaar twice and they insisted me to wait for 48hrs as it will automatically credited to my account.but no money credited yet as of now(22/11/2016).i went to the store today(22/11/2016) and asked the concerned person to locate the issue happened.but there is no customer satisfaction for my problem.They are asking me to go in person to bank for the issue and that is not possible.i used my card in your store and as per transaction records hope you have the data.i insisted them to check for the transcation details but in vein they are not accepting it.Though i lost hope in your service i decided not to purchase any things and me and my family left the store.even i told the staff to check the records and waiver me for todays purchase but all my efforts are in vein.This is the most unacceptable thing i experienced for in the past 24months of purchasing from big bazaar.Think you will solve my problem and i[censored] cant thanks for that. i will not recommend to purchase goods from your store hereafter.you can see my purchase list for the last 24months.Below are the Details.

Date : 15/11/2016
Time : 18:13:35
TXN ID:[protected]
BILL AMT : 475.74
BILL NO : 36288

waiting for yor positive feedback.

Regards
Sudhish V
[protected]

I have purchased grocery from big bazaar ajmer. I swaped my debit card for the purchase. The amount deducted from my account thrice because of the machine was not working properly and the bill was generated on the third time. The store manager told that the amount for the first two transaction will be refunded in my account with in few hours but the amount is still not credited.

I am a regular customer of ezone koramangala bangalore and purchased so many things from this store. Last time I purchased food processor and got the credit note in return for the remaining amount.

I went to the store to redeem that issued credit note and came to know that credit note was expired around a weak back. They then informed me that they will take approval from head office and then this credit note can be validated and asked me to come after few days. I visited the store atleast 5 times after that and every time they they used to say that we will inform you but I never got a call from them.

After around one and half month of struggle, multiple calls and several visit to the store they are now saying that your credit note can not be validated since their Head office is not approving it now. I never expected such kind of behavior and attitude towards the customer from a future group company.

Request you to take this issue on priority and act upon it to get it resolved.

I had ordered the kitchen from hometown during diwali and i got the delivery in much advance as per the schedule given to me. But the installation is pending for last four days. The person is not available to do the installation. There seems to be lack of coordination between dispatch and delivery and installation. The product is lying ideal into my premises since last 4 days.

Who is responsible for the same.

The service after full payment seems to be very pathetic

I brought clothes worth Rs. 1098/- on 29th October, 2016, from Fashion Big Bazaar, Kandivali East. I returned the clothes on 30th October, 2016 for which they gave me a credit note for the same amount. I did not encash it on that day since they were on the verge of closing, and now I can't find my CN.

What can I do? Please help. I have the original bill, just not the CN.

Sir
I, rohtash kumar, am a regular customer of big bazaar inerlok delhi and i have taken profit club card and last month i purchased over rs 2500/- and was issued one scratch card in which rs 2000/- discount was offered for the purchase of the microwave oven selling price of rs 4990/- onwards. however the card was valid till 31.10.2016 but mr brij committed me that the card will be valid for today ie 14/11/2016 purchase of oven of koryo brand having a selling price of rs 7490/- and on payment can be done thru any debit card and i will get discount of 5% so the actual purchase price comes out to be as rs 5215.50 so i waited for an hour for the confirmation whether the demo will be provided at my home or not, by the staff there who are unaware of it. after their confirmation, they were offering me the demo piece which i refuses to accept and then they searched for the fresh piece and then i checked the oven and when went to buy it. after about an hour, now the billing staff refuses that this was valid till 31.10.2016 so cannot be billed. he kept me waiting for around half an hour and then in the meanwhile i purchased the gift value card of rs 10000 for rs 9000 with a discount of 10% and the biller said me that i can use these gv vouchers for the purchase of oven.
But suddenly mr brij came and said me that the deal cannot be given and when i told him that you have committed me for it and wasted my two and half hours then he sent his junior and who told me that manual billing can be done and no debit card discount and gv will be applicable and no net billing can be done and i will get the oven @ rs 5490/-.
For which i purchased gift value cards so that i will be able to save the 10% over it. as being a salaried employee i am having limited funds in my account and i couldnot purchased that oven for which i waited and actually wasted 2.5 hours which i could utilize at some more important work.

Now i request you to allow me to purchase the koryo oven (selling price rs 7490/-) at rs 5490/- by using the scratchcard @ rs 5490/- after deducting rs 2000/-, which i was committed by your staff and with gift value vouchers which i specially purchased for it and with computer billing and proper warranty and with demo at home.
I want my reply by 15.11.2016 please

Hey guys im Rahul, !!!

I'm from udupi...

i by mistakenly blocked my sim:^:^:^:^ [protected] !and now it's asking for a puk code so could plzz reply me my puk no or could you drop a message to this mob no
[protected]...so plzz I'm sorry to put so many expressions I just did that coz they said this will gt attention so plzz try to say my puk code in a day

Kindly refer Customer Id written on invoice is [protected], SO No. [protected]

I had notified about a complaint regarding defective chair on 21-Oct-2016 with its photographs at [protected]@futuregroup.in.

Thereafter one executive visited my house and inspected and acknowledged fault in it but informed that someone else would visit shortly to resolve / fix / replace as deemed fit but nothing has been done so far.

I had sent a reminder also at the aforementioned e-mail address but to no avail.

Kindly look into the matter and help to resolve the defect in the chair at the earliest.

Regards
Sumeet
ranjan.[protected]@yahoo.co.in

Here you go: https://mirasaraf.com/2016/11/08/an-open-letter-to-mahesh-shah-ceo-of-hometown/#...⇄

This is an open letter I wrote to Mahesh Shah. I have never had a worse experience in customer service than I have had with Hometown. I just want it to be over. Please read. I would appreciate a response or some sign that somebody cares.

Thanks,

Advice to People seeking Modular Kitchens - Don't waste your time on Hometown Marathahalli Kitchens Department, they are incompetent, will waste your time and money and if you fell in their trap, you'll just repent either for your refund or on their worst customer service and quality of kitchens.

HomeTown Marathahalli Branch
Order - [protected]
Order placed on - 14-Sep-2016 (25% payment made)
Paid another 25% on 28-Sept

1st measurement taken - 12-Sept-2016 (Design completed on 14-Sep-2016) - Had to spend 2 hours at the store to deal with incompetent designers at Hometown Marathahalli - 2 guys and a lady
Told on payment of 50% that final measurement has to be taken, Done on 30-Sept, after which I was told the 1st measurement was wrong and some of the components have to be replaced (made shorter) which was nonsense and won't work.

Again the incompetent designers (budhi) couldn't think of any alternatives and just wanted to push some idiotic designs. Suggested some changes, the Designer was always in a rush and didn't had the etiquette to talk to customer and didn't agree. Told me take my design or cancel the order. Informed Management (Ravi) - of no help at all.

I was again forced to changed the design and sign-off, they involved a different designer. I kept telling them take the measurement and then we'll sit for final design. Other designer Ashish forced me to visit and waste another 2 hours to sit with this new guy even after repeatedly asking him to take measurements first.

Design finalized, they told again they have to visit and take measurements. This was the 3rd time, they were coming for taking measurements, they told me the designer would accompany as well. Designer came and told the 2nd measurement was also off by 6-8 inches. That's a lot again if you are going for modular kitchen. This was the highest limits of frustration I've ever had with any private services firm. I highlighted the issue to the management again (Ravi - store manager, kitchen hometown department) - No help

Finally, I was forced to cancel my order in first week of October after paying 83k, which still hasn't been refunded. It's been more than 30 days and no one has still responded to my emails seeking status update. Every time I call, I'm asked if I received a cancellation SMS, which I never did.

I won't recommend Hometown kitchen to anyone, don't waste your time, They are incompetent, very customer unfriendly, have incompetent Designers and Irresponsible store managers. If you are not okay with their design, they'll simply ask you to cancel the order after having spent 2-3 visits and wasting both time and money on their stupid software and discount gimmicks, which is nothing but a trap.

What I'm looking forward to:

1)Replies to my email with proper Apology from Store manager accepting the fact that they wasted my time, effort and held up my money for more than 30 days on an order that had to be cancelled because of Hometowns' incompetent Service Engineers and Designers making multiple mistakes while taking measurements and designs.

2) Refund of my money ASAP.

The quality of the product in the celebration assorted dry fruits is too poor. moreover you are cheating the customer by not actually providing the product in the packet. my packet stated cashew, almond, raisin and pistachio. but on opening it had too 2 packets of cashews, raisin and pistachio. on calling the costumer care number given on the box they simply refuse that they do not have the golden harvest costumer number. no complaint will be registered as i did not have the bill details. i told them that i could provide the batch number and bar code. they refused.

On 28 oct16we purchased yd checks bt maroon qty 1 from big bazaar ambience mall gurgaon. but at home when we checked the bill it was written 6 quantity against it insted of 1 and charged 1797... by the billing boyvikash singh.
You are requested to do needful refund at the earliest. it has caused unnecessary buggery to us and gave a shock to the trust what we had on big bazzar.
Cin no u51909mh2007plc268269
Retail inv no 0038951
Tr: 54832

Purchased Koryo LED Tv (42 inch) on 11 October. But the next day it was having some technical issue and was replaced with the new one. But the replaced tv also had the same issue. On contacting store, they informed that the whole lot of tv has the same issue and even if i take the new one it would have the same problem. So asked for the refund of the amount paid during the purchase. Still the refund is not made and no one is addressing this issue.

I purchase the Aqua guard aquasure xpert model on 25/10/16 from Nagpur Big Bazar Empress mall.The detail of order no. [protected] & invoice 93291367.

When service engineer coming to install it on 27/10/16, first he mis guide about the water pump is compulsory to buy for pressure buildup but when we insist to try, then machine start.Due to short cord he install it near the socket but we tell him the position is not comfortable to work. So i told him to change the place but he argues & demand for reinstallation charge of filter.
I request him but he misbehave & tell I not worry you complaint any where.The service engineer
So my first experience is very bad & i am unhappy with this product & it's service.
The engineer is not install & all pipe are not dressed properly.
I request to take immediate action to solve the problem to investigate the performance of water purifier.

Thanks
Regards
Prakash Tripathi
[protected]

I have purchased Suji ( Golden Harvest) from Big Bazaar, Sohna Road, Gurgaon.

This is packaged in the month of July'2016 and claiming to OK till 6 months from date of packing.
Pic is attached for your reference so many MITE etc. are there in this sealed packet also the pic of Barcode send for you to confirmation that it is purchased for Big Bazaar itself.

Kindly take appropiate action to solve this issue.

Waiting for your response.

Thanks,
Shobhit Awasthi
[protected]

Hi,
I brough bead, mattresses and side table from hometown @ palava. The expected date of delivery was 14th october. But i received my dresser on 22nd october, when carpenter opened the package it was damaged.
Also i exchanged my old furniture of rs. 45000. I got exchange coupons of rs. 10300. I was told my i can use those coupons anytime but now they are saying it's expired.