Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I bought a tie for rs 229 from BigBazar Wazirpur delhi. I paid through master card. Money deducted from the card but transaction got failed. Lady on the counter told me that it will come within 24hrs but its been more than 60 hours and I did not receive my money yet. I dont really know that who is responsible for that Kotak Mahindra Bank or BigBazar. All I know is I want my money back at any cost.

Yesterday i have purchase shirt from Mumbai Central FBB, but the shirt is too short now i have to exchange the shirt in same but in +1 size & its not available in store right now.
Can i exchange in some another outlet of FBB.

As i have to exchange these two days where i am going out of state on Saturday.

Pls. suggest.

Regards,
Nikhil Suresh Kanade
[protected]

I brought a koryo make iron from Ezone. Model NO. KDI12PX of 1000w. This is very poor performance. I went back to store as it is not good. Performance is very bad. I asked for replace with some other product of future retail not the same product as it is kot solving the purpose . But they didn't agree. And ask me to come again when their technician is ready with inspection. For an iron worth 400 they prefer their customers to visit multiple time and spend more then what paid for actual products.

I have never applied for any Big Bazaar Profitable Club Card and neither I have paid for it. However, a card has been issued by Big Bazaar on 15 December 2016 in my name to someone else. I am consistently getting emails and msgs for purchases which I have not made. Even after calling Big Bazaar customer care and telling them to remove my details from that card, no step has been taken till date. This has been done during the time of note ban. I really have no clue who has been issued the card. So, kindly help me in this matter.

Today I visited big bazar Jalandhar around 5:30 pm and at the fruits section I requested for chopped pineapple but no one in the section agreed to chop pineapple and guy at the section told me that pineapples are chopped by his third person named vishal who is eating and will take around 45 to finish his meal. When I approached customer care section and told them about the incident they said they don't sell chopped pineapple anymore. I feel confused as one they are all saying different things and weren't ready to help. I also wondered why that guy eating at 5:30. So I didn't even buy other things. Worst service big bazar

Yesterday (5 feb2017) I had buy a dust bin from hometown which is in phoenix mall pune is defected. Problem is with the upper part of the dustbin. The dustbin is not able to open when I use the paddle. Its your responsibility to check the product before selling it to customers or atleast inform the customer to check the products. N I want it to be replace as soon as possible.
Reply to this complaint as soon as possible.

There is one fashion at Big bazar store on bannerghatta road Bangalore. The staff is so rude and so confused specially the billing counter person. All computer shows different prices of the product and discount price. One computer was showing jeans price 1299 and other was showing price 999. Also all the information provided by the staff is wrong when confirmed from billing counter. They are incapable to resolve the problem.

I brought a aquasure(eureka forbes) filter on August 5th, the warrenty hadn't even expired but they wouldn't even listen to my complain on phone. In fact they had the audacity to cutoff my phone call. All I asked was for them to send someone to atleast look at the filter but in place of providing a solution they preferred to cut the phone call of a customer. Big Bazar Jorhat.

Hi, we along with many who bought merchandise from brand factory were promised a Cashback of 400 on the purchase of 2000 rupees and payment being made by Mobikwik app. That Cashback didn't happened, they gave me 3 dates when I called them thrice . Last update was that it would be credited on 31st Jan. Liar a big company is, that didn't happened . Now I am reading on internet that they are giving 400 on another purchase of 10000. Please help .

I bought King size bed from home town and all i could say is - Worse furniture ever. The bed started to make noises from the 2nd week. Home town keep on sending someone to fix it but the fix is always temporary (Read 7 days). All i can advice for others who are planning to buy furniture from Home Town - guys DON'T. Spend 5grands extra but buy it from Home Centre or FAB India but not Future Group.
Also - the customer care number - they never respond.
Pathetic services.

I regret shopping from you!

Sir/Madam

Big Bazaar has announced Sabse Sasta six days Sale from 21st Jan to 26th Jan. However, few people know that there is one loophole in the billing system of Big Bazaar since the last two years which has not yet been rectified till date. This loophole is prevalent in all Big Bazaar stores like Vashi, Panvel etc and is most rampant in Panvel Big Bazaar. A consumer would be hoodwinked if he/she does not check the billed amount and calculate the rate per kg applied by the billing system vis-a-vis the rate per kg mentioned inside the store. This is applicable for all vegetables being sold.

On every Wednesday there is a Wednesday bazaar sale where the vegetables are sold at cheaper rates. The prices are mentioned on the rate cards per kg on each rack where the vegetables are displayed. Now the consumer picks up the required quantity and the item is packed at the vegetable counter with the sticker mentioning only the weight of the product and not the total billed amount. The rate per kg is also not mentioned on the sticker.

Now when the consumer completes shopping and proceeds to bill the product and pay the amount, there is a mismatch in the rates the system applies and between the actual rate mentioned in the rack. For example, Capsicum is sold for Rs 20 per kg in the rate rack and the consumer purchases 500 gms, the amount to be actually billed is Rs 10 . However, in the billing system the rate is Rs 40 per kg and the product is billed at Rs 20 instead of Rs 10. Likewise for Ivy Gourd (Tondli) the rate mentioned is Rs 20 per kg whereas the billed rate is Rs 68 per kg. The examples mentioned above are real and the prices prevailing on 25th January 2017 at Panvel Big Bazaar stores.We have experienced these situations several times over the last two years and each time requested for refund and rectification in the billing system so that in future this does not happen. However this loophole still exists in the billing system.

The consumer has to be alert enough to check the bills everytime on the rates charged for each product by calculating the price per kg before they exit the store and then the fight for refund begins where the Customer Service representative does not accept the consumer version and then sends his person to verify the same which is then confirmed that the rate is correct as per the consumer. The difference is then refunded to those consumers who spend precious time and ask for the refund. Many a times the customer service manager does not refund in cash and tries to sell some other product to the consumer for the difference amount which is an unethical practice for their mistake.

The above irregularities can be rectified permanently if at Big Bazaar, for vegetables, the actual price charged for the product along with the weight and rate per kg be printed on the sticker at the Vegetable counter itself. This methodology will eliminate all sorts of errors and the consumer will not be hoodwinked.

Hello

I purchased pent from The mall Patiala big bazar and flat sale 30% on date 26 Jan.The product Mrp 799 all tax including sticker attached.
But at the billing time invoice generate 593.14rs
According to process after discount 559.12rs I ask to cashier for clarification he say vat on discount item but not show any vat in invoice
Product code KH MN TRS 36 TAN[protected]
I m really confused

On 7th Dec. 2016, I bought a product worth Rs.699 from Big Bazaar located in Deoghar, Jharkhand. The cashier at the counter made a mistake of doing the wrong transaction. My Debit Card was debited two times worth Rs.699 & Rs.706. When I told this to the cashier he said that it will be refunded into my account in 2-3 working days as he cancelled that transaction when it was being processed. But due to his mistake I was charged two times for a single product. Rs.699 for the product cost & Rs.706 for the cost including the carry bag. It's been more than a month from then & every time I visit there, they say that they will do the refund & ignore me every single time. The refund should be of Rs.699 which was the wrong transaction done by the cashier at Big Bazaar.

Hello

I have purchased appearls on 08/01/2017 from your brand store - CENTRAL, nagpur. That day we went to sectect merchandise of the half amount of our total bill, but due to shortage we didnt got anything over there. And when we approched help desk they said they dont have stock now and as they get from HO they will give us a call to come and choose. Then i went there THRICE but everytime they said the same ( no stock)
But till today[protected] we didnt got any call or message and we went to central and had a look over the mercandise which was of soo cheap quality and only 80-100 pcs in total (all variety and all sizes) . And almost 15 people where searching in it and funnily ALL OUT OF THEM WHERE YELLING THAT CENTRAL FOOLED THEM/US. None of your sales guy nor your customer care staff is intrested in answering when asked about giving soo cheap quality product.
I hope you must have got almost 5-7 calls today evening from central nagpur regarding merchandise and services.
IS FUTURE GROUP / CENTRAL TRYING TO FOOL ITS CUSTOMERS BY GIVING SOO WIERED, CHEAP, OUT DATED, ROAD SIDE merchandise ?
We have asked at cash counter before paying for the apperals about the merchandise we will be getting and they have answered us that u will get a wide range to choose from . And funily when today we saw the stock we were surprised .
Today your staff said that "this is the only stock we have and no more new stock is going to come ; take it or leave it".
Is this the way to talk to a customer ?
Really sorry to say but central staff is REAL HOPELESS nd WORST at present.
I have already mailed twice to your customer care but there is no reply from central side. And merchandise coupoun will be valid till 30th jan 2017 only. And almost maximum ppl will loose their money. As YOU ARE JUST FOOLING US BY MISLEADING ADVERTISEMENTS AND GIVING CHEAP PRODUCTS.
Kindly look into the matter nd let me know what to do or kindly reiumberce my money back.

BILL DETAILS :-
receipt no 0000308
total pay 24269.73
receipt no 0000207
total pay 764

Regards
MAYANK RAMPURIA
[protected]

I had done shopping on 20th Jan as i had got exclusive invite for 20 Jan 2017, but at that time i didn't check the final bill because i was in believe that you guys have not done any cheating but i was wrong as i had to pay full bill without any discount. Even offers was displaying there, e.g there was an offer on kurkure brand 1 kg namkeen as buy 1 kg and get one 1kg free but in bill price is taken for all four kurkure namkeen packets.
I think either your software or your big bazaar executive have done something wrong.

Attaching bill in this mail for reference.
I hope you guys will take proper action and return discount price in my future pay wallet.
My Future Pay Mobile No: [protected]

Sir your one of big bazaar is in xperia mall (basement) Lodha Pallava Kalyan Shil road Dombivalli east. There is no home delivery and your security not allowed your Luggage cart outside the mall where auto rikshaw and taxi reach. only those can purchase who has own four whealer . who want to carry through public vehicle (taxi/auto rikshaw) can not purchase in your big bazaar. we are facing a lot of problem. And when you charged for MRP or service charge then why not give me home delivery. Please i hope you can start home delivery and give permission to luggage cart where public vehicle reach.

I had bought a 6 seater dining table from you store in Hajiali, which is now shut down. I was delivered the table with 4 chairs and was promised that the pending 2 chair will be delivered shortly ( 2weeks). The store manager was Sunil who was co coordinating with me.

But to my utter disappointment I have not received the pending 2 chairs as yet. I was promised on multiple occasion by Sunil that I am sending it…. But in vain have still not received it till date…. It’s been over 6 months and still waiting…

I have called Sunil up almost 60 times and also complained in the call centre 3 time but no success….

Would request you to kindly look into the matter and take my furniture back and refund my money….

Thoroughly disappointed with the whole experience…. Sunil has seriously been testing my patience …

The order was booked under my name : Sulabh Suri – [protected]

Waiting…waiting… and still waiting for a revert….

Hi,
I am having profit club card with number[protected].
I have paid 10000 and can purchase 12000 for 12 months. I have used only for 9400/-. I need to get 2600/- They are not paying now.
Please pay this amount or allow us to shop. Card expiry is on 31st Mar 2017.
I am going and meeting Big Bazaar employes last 4 months. They are saying every week to come next week. Finally, they are not ready to pay for me.

why can't we consider that Big Bazaar is cheating customers.

Dear Sir,
On 3rd January, 2017, I visited Big Bazar at COSMOS mall, Siliguri for shopping. I had selected an item of worth Rs. 499.00. When I gave my SBI debit card to counter boy. He inserted my card in POS machine and I provided my ATM PIN as usual for two times and in each time 'DECLINED' message was shown . Finally he returned my card saying that the card is not working and you have to pay in cash. So I had to pay him in cash. After that in front of him my balance was cut two times (499.00+499.00=998.00 Rs) of POS [protected] at Big Bazar txn#[protected] and POS [protected] at Big Bazar txn#[protected]. I was very disappointed. The counter boy said that it would be refunded within 72 hrs. Unfortunately I had get one REVERSE POS PUR of Rs. 499.00 till date and other one is not yet.
Therefore, you are requested to take immediate action in this regard.
Thanking you.
With best regards,
Md. Faruk ALi
Mob. No. [protected]

I have been purchase a loreal shmpoo 640 ml vide invoice no TNV NO 0019263 TR: 8809 DATED 18/12/2016 AT 21.02. there was a scheme ie on purchase of 640 ml shampoo of Loreal there was Rs100/- off. But as per my invoice TNV no 0019263 TR: 8809 there was no discount shown.
Kindle see the matter and arrange to refund my discount.
my Mob No [protected]
e mail id is [protected]@gmail.com