Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had ordered russell hobbs rgs160m garment steamer through their online store ezoneonline.In at a discounted price during some sales promotion.

They have refused to deliver the product saying its out of stock. They are saying they have a different product which is much more expensive than the one i ordered and want me to pay up for that product.

This is a way of deceiving customers and bringing them to their website for purchasing products.

We bought 2 modular kitchen for our two villa from hometown marathalli outer ring road. We booked as per our strong requirement that kitchen should be in marine ply. Before selecting the kitchen we cross checked multiple times and staff told that both kitchen in ply. We booked it but during assembly we came to know that one kitchen is in partical board. Ww immidiatly spoke to incharge mr. Ajith. We couldn't cancel it as we had to shift house just 1 month later. Hometown in charge mr ajith promised us the refund from hometown which still not received.. Door were damaged and they told it will be replaced.. Still pending... Another kitchen still not completed.. Very unprofessional attitude. No respond of mails.,. No response afte calls... Bad cr... They spoiled our happiness and excitement to enjoy the best of our life.. Our home..

I ordered sofa set along with Pouffe through pefferfry and the order ID is[protected] and it got delivered last Saturday. It was hometown whom this order was placed and it was 70% delivered last week. We ordered for 3 seater, 2 seater and a Pouffe in the order and only 3 seater and Pouffe was delivered. The pouffe was damaged when delivered itself. The assembler taken photo of the damaged pouffe. Please get it replaced with a new one.

I got a call from Anu from delhi .phone number:[protected]
previously I got cheated with those frauds.I lost 58000 INR from job scam.
Those frauds gave me a call again to return my money with card to card tranfer...I got hesitated with those calls...
they again asked to confirm my card number: I confirmed my card number..
I got a message like that to pay rs 2000.00 to www.futurebazaaar.com from my card..., again with 1000 rs...message.
use OTP. time god thats SBI card I got OTP otherwise I may loss my money again...
that frauds are working in that company.they are behalf of the futurebazaar employees.
their mobile number:[protected]
name :anu from delhi.
I haven't done any shopping from futurebazaar.then why I need to pay money online.
please check those frauds, and terminate employment from futurebazaar company.
I gave a call to [protected] and the number is not working.
I gave a email also to terminate fraudulent employees from your company..([protected]).

I visited the tonk road, jaipur outlet of big bazaar on 21st july 2016 at 8:00 pm. i had made a purchase from the women apparels section. during purchase, the store had displayed a 30% discount on selected merchandise. it was also confirmed by the in-store attendants that the product was under discount. however the billed amount did not show the discounted price. when i enquired the billing official replied rudely and said that the discount stickers are stuck anywhere and do not indicate the product being on discount. i asked to speak to the store manager of the women apparels section. he was extremely rude and unethical. he took me to the location of the product and spoke some rather disrespectful words out loud. moreover when i showed him the sticker of the discount he took the product and after a while said that the product was not showing a 30% discount on the system. on the basis of his extremely rude and disrespectful behaviour i cancelled the bill. i have filled in this complaint to inform future group of the behaviour of the staff and i wish to see what steps shall be taken. i await a satisfactory response or i shall be compelled to raise this issue further.
Kindly reply and communicate on the following email id vishakha. [protected]@gmail.com

I have asked bigbazaar to issue me duplicate bill of 2013 but they said they cannot help to get my ac warrant from voltas i don't understand why they can create bill to help us as service bill ink was erased totally

Everyone plays game i don't understand

no. [protected]

I have my bank statment for that bill even still they are saying they cannot issue

I went to a big bazaar outlet near my house with my father to purchase an item. after having bought the item, we were asked to go to the customer service desk as we wanted to get out purchase gift wrapped. the csd was disorganized and we had to move from one desk to another to get our query answered.in the commotion the bill somehow dropped from my hand and could not be found. i immediately went to the csd and as my purchase was punched in my payback card i got a duplicate bill from the csd. while getting out of the shop, the same employee who billed us at the sales desk disrespectfully snatched the duplicate bill from my father's hand and went towards the customer service desk. there he accused us of stealing the particular item in spite of the fact that he was the one who sold us the product a few minutes earlier. he spoke disrespectfully with my father and none of the senior management staff came forward to stop him let alone support us. luckily i spotted my bill lying near a counter and picked it up. but still the management was indifferent to the entire issue. i want strict action to be taken against the employee and i want a feedback for my complaint asap. i am providing the details of the store and purchase:

Store: big bazaar (future retail ltd.), ib-177 & 178, sector-3, salt lake, kolkata-700106
I am uploading the bill along with this email.

I had lodged a complaint to fix up my broken central table which was out of warranty. I was told that I will not have to pay any charges until any extra part of replacement required for this work and also, at the same time the polishing will be free for lifetime.

The guy who came to fix this up charged me Rs 500 and when I called up the customer care they said that I had to pay this amount but they were not able to tell me that did they come to this amount. Also, now they are saying that I'll have to pay for polishing job as well.

There is alot of miscommunication internally in Hometown people and they are asking for random charges.

Please get this fixed and my money returned asap.

Excess amount charged R's 14.37 against cash memo no 0277648 dated 07/07/2016
I have purchased 18 items of worth 1760/- on 07/07/2016 vide cash memo no 0277648 at till no-7 check 312313 Mr Nand Kishore Kumar at 21.20.
Excess charged amount from
Sugar Ls 2.060 kg @41/ but charged R's.86.52 instead of Ts.84.46
China red 1.210 kg @82/ but charged R's 112.53 instead of R's 99.22/
Hence BC a sum of R's.14.37 has been excess charged by from me.

I am having a profit club card bearing no [protected].
I went for shopping to big bazar abids hyderabad last week but my card was not accepted saying it has expired.. i paid in cash for my shopping.
I was told that it needs to be reactivated and it will take time and i will be informed about it.
Kindly let me know the details of the balance in the card and also how it was used by me as i did not keep record of the usage as i am travelling most of the time. a statement o[censored]sage will be highly preferred. as i did not use the card for the last few months.
Kindly arrange to send me either a cheque for the balance in my card or a voucher so that the balance in the card can be utilised,
I could be reached on my mobile 91 [protected] or
Email: [protected]@gmail.com
An early resolution to my issue is requested

Shoping experience in big bazar is rediculous as we do shopping in other leading stores also.i made a purchase of some garments n one of d soft tags hunged to my own clothes unknowingly when I made a trial.whats d need of soft tags as no where double tags are there .n staff misbehaved with me at gate as they were of impression that I m taking some garment without billing.its case of Sriganganagar .it has never happens at other stores n malls .hang your tags properly so that they cnt come out easily .take some action as I will file a complaint under consumer court also

I had made a future group shopping card under which i used to get 7500 but recently i lost it along with my other necessary documents n i had lodge a F.I.R against it as well so, now when i went to the store they said they will re issue me a new card but its been like 15 days they haven't issued me a card nor they have contacted me, its me who has to call again and again . now when i called them they said they wont be able to reissue as the card is not registered under the no. which i had given them but again when i called at the helpline no. To know if the card is registered with the same no. or not they checked n said yes it is registered but since the activation process was not done properly ( k.y.c documents was not sent to the head office by the staffs, my no. is not showing )
As, i know the staffs itself had activated the card from my mobile no. by sending some sms n filling one form which they took so, just think why should i suffer if the staffs had not done their job properly n please look into this matter seriously.
This is not for the first time i m experiencing this type of services from them

Hello sir,
I am ashwani mishra and live at dwarka. i went for shopping at bigbazar (mayur vihar ext) and purchased many items there and total bill was 2293. when i came at home and tally all the products' prices, found that i have been overcharged for 1 product which is "sahibaa hing 10g" product mrp was 50rs however price 60 rs have been mentioned in bill
This is not a 1st time for me, in past one more time i was overcharged but that time i just ignored the issue. as it's happening again with me so i am raising this issue with you. this is not matter of 10rs or any amount. it is about consumer rights. i hope, i am not the single person who was duped by bigbazar. there must be a lot of people who were overcharged for their items, and many are being duped on daily basis.

Thanks & regards,
Ashwani mishra
[protected]

Hi. This is mahesh from bangalore. Today i visited bigbazar in mahadevapura Phoenix market city bangalore . Lady in counter no.9 is very harsh and she was explaining benifits plans to customers who is before me and she is not even willing to bill my grocerys which i have picked in trolley. I asked her wheater this the right time to explain during peak hours that to during weekends .she is not even responding to me, she looked at me with attitude and left the counter for 5 mins...other customers waiting in queue went to other counters. This lady again came and again she started explaining some thing ...she did this for more than 15 mins...i left all my groceries wroth of 6000 which i picked and came back home with empty hands...I know loosing one customer to bigbazar is not big deal...but if this happens to many customers like me will be an impact . I WANT TO AKS COUPLE OF THINSG
1.Is this the right way to deal with customers ?
2. what kind of customer handling trainings you will give to staff ?

I WANT TO TALK TO MANAGER OF THAT LADY AND ASK COUPLE MORE QUESTION...i have aleady raised ticket in this case 7093727. ALSO I WANT TO KNOW WHAT IS THE LEARNING FOR BIG BAZAR FROM THIS INCIDENT
Thanks
Mahesh H

[protected]

The cashier was not willing to serve while I stood in the queue. He told me to goto another counter as per him was busy with just One customer in front of me.While billing not for a single time he infirmed that I can get a Discount Voucher if the total amount is Rs 2500 whereas my total bill was Rs 2470.10.No smile, No conversations and a grumpy face. I have seems better staffs than his guy.I am attaching the bill copy for your reference. I must tell your SOP's are not followed.

आगरा में BIG BAZAR के बाहर कार पार्किंग के 10 रुपया लिए जाते हैं जबकि कोई दुकानदार पार्किंग के पैसे नहीं लेता . इस कारण मैंने और कई लोगों ने यहां आना बंद कर दिया हे . अब जब पार्किंग चार्ज बंद होगा तब आएंगे हम लोग.
Kamlesh Kumar Sharma.Mobile:- [protected]

We went to shop at big bazaar mumbai central. There were a lot of issue the we faced there that needs to be looked into as soon as possible.

1) i had got a few coupons which i asked them to redeem when i went. The told me that the products were out of stock. I do bot understand if big bazaar can not afford to keep enough stock of products why do they give such coupons.Instead of the staff apologizing there told me that if want to product that are in offer i need to go to an other big bazaar store and check if it is available.

2) alot of the food stuff that are kept for sale on the racks (Mumbai central branch) are already expired

3) they put up offer on racks which are misleading. I purchased a few packets of biscuits. The selling price of which was rs 30/-. The rack said that big bazaar was offering rs 15/- off on the cost price. But when i went to the check out counter the people working refused to give me the discount and started arguing.

When spoke to floor manager about these issue but he refused to listen to me, and instead they were laughing and giggling when i was trying to explain the issues. One of the executives also told me in a loud voice that if i have an issue i should go to an reliance instead of coming to big bazaar.

It seems like big bazaar does not care about its customers. The staff is disrespectful and manner less. They do not care about anyone.

If big bazaar can not maintain their store them should shut them down. This incident is a disgrace to the company.

Regards

Ammar

[protected]@gmail.com

I have purchased the above mentioned items from Hometown Ranchi on 26.05.16 & 29.05.16 and received the said item on 07.06.2016 after paying Rs. 1300 against Transportation charges, but after lapse of one month from purchase no one has contacted me to assemble the items for use after repeated persuasion to hometown Ranchi on 23.03.16 one person contacted to assemble the items demanding the Transportation & food(lunch) cost and other cost. about this cost at the time of purchase no one has told me as they can sell the items and earn money to make the customer fool. this is the height of Misrepresentation.
as per contract act 1872 in case of representation the contract is void ab initio.

Its been 6 monts i have purchased clothing from central store jaipur and i have lodged a complain on this forum thrice before regarding the same issue but still the arrogant and disgusted staff of future froup or central store jaipur havent bothered to get in touch with me. Its highly frustatating on part of a genuine and loyai customer of any reputed organisation. I am filing this pcomplaint once over gain in a hope to get justice asap.
I purchased 6 pajamas of the brand all from central store in jaipur ranging between 1300 to 1800 per piece on 17th january 2016, and provided the pajamas for alteration which i collected back on 28th february 2016. Even after paying such high prices for the product the pajamas got faded and the material started to degrade after two or three routine uses. I visited the store on 12th february itself and informed the management. That day i was informed that the concerned brand manager is out of the town for training purposes and he will be back within 3 days, so i deposited those faulty products at the store itself and asked the management to shoe it to that person as soon as he arrives. After 3 days i made a call at the central jaipur store inquiring about the availability of that concerned personnel and requested him to talk on phone since i live 12 kms away fro he store but it was disgusting o his part that he dint even bother to talk neither any response was given by the management. When i visited the store and argued that such products are available in the market at half of the prices i paid, but i purchased from central because of the guarantee of quality of product and services at central, but then i was made realized that i was a fool trusting them and they are just there to sell the products and increase their profits and turnovers and they don't care about the product quality or customer satisfaction. The concerned personnel named vineet bhandari was still unavailable to meet and he even refused to talk which a serious disrespect to any customer. I have not stolen the product, i paid the full prices and such behavior was unexpected and insulting. The management guy naming ravi straight forwardly rejected the request for replacement and showed me the bill in which it is microscopically written that they don, t have any refund or replacement policy even after charging double the market price and even after delivering roadside product qualities and customer services at some street market would be better then the services rendered at the central store jaipur.
I still left the product there and i asked them to to call mr. Vineet bhandari, to which they again refused and told us that if we want we can leave the product with them for another 2 to 3 days and they will inform us regarding any proceedings. Today is 19th march 2016 and its been more then a month still i have not received any response from them neither mr. Vineet bhandari have ever bothered to call me nor the store has called to collect my product back.
I am in a great shock with such type of attitude and when i called at the store today they insultingly told me that i may take any actions against them and they don't care.

At last i am left with no other hope to approach you guys for redressal of my grievance. Please take strict actions against them and help me get justice.

I bought 02 pcs of Stayfree sanatary napkin (Johnson & Johnsons) worth Rs 37/- each. The bill was charged Rs 80/- instead of Rs 74/- as the electronic bill was generated of Rs 80/-. This dicripancy has happened 2nd time with your store. Earlier there was an offer of 2+1 on Goldie Masale around Jan 2016 (might be on 2nd Jan), but I was charged for 3 pcs of Goldie Masale