Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I am bloody angry at the staff of kstar mall big bazaar chembur. The staff do not have courtesy to talk. There was the head Mr. Nadeem who spoke very rough. I gave him the GV and he refused to acknowledge and then when he tried to swipe it said the card is not activated and told me to pay cash or empty the contents from the bag into the trolley and leave. I'm an active member and this is how I get treated. Please look into the matter. My account no of payback card is :- [protected]. Name : Vishal Maheshwari

Request no : 7138225

I loaded an amount of rs.2430 on 23rd january'17. And as per the ongoing offer then, you were about to refund me rs.400 (Rs.100 each month starting from the next month i. E. February). So i should have got rs.100 cashback in my future pay wallet in the month of february, march and april which you did not.

Now you say "we are sorry to inform you that as you have reported us late to us for you concern so we are not able to process back dated cash back amount."
This is april and you can never say i am late to inform you the matter. Till the month of april i should have got the cashback.

Now i think this is just a business action that you took to fool your customers. You did the mess and now you say you cannot process the backdated cash amount.

And please reopen the ticket. I don't know how can you close a ticket without the resolution. If you cannot reopen that ticket plesae create a new duplicate ticket.

Please see your crm to get the full details of the issue and the conversations.

I purchased 3+2+1 recliner sofa and a centre table from hometown in noida (The great india place) on 21-feb-2017. After numerous follow-up and several visits to the store, the item was partially delivered (3+1 sofa and centre table) on 16-arril-2017, even though it was partially delivered, they did not install the items completely and the centre table is still packed as it is.
There is nobody who owns any responsibility at the store and are generally very rule in dealing with the customer. I believe this is because i have made full payment in advance.

I received gift vouchers for HomeTown worth Rs. 15000 on Oct 20, 2016. Last date is April 20, 2017. On visiting HomeTown store on April 8, 2017 in Mantri Square, Bangalore, we were informed that the vouchers are not being applied due to an error that says these are invalid. I've been following up with store staff but they have no resolution. Also tried at Marathalli store, same response. Last date has passed now. Checked on this site as well and it said vouchers are active and to be redeemed - http://www.futurebazaar.com/showWelcome

How can I use these vouchers now?? It's a loss of 15K. Please resolve this issue and allow me to use these vouchers. (I've attached one voucher number for your reference - screenshot from email)

Please contact me on - [protected]@gmail.com (email ID I received the voucher on)

I have purchased shoe rack from hometown ahmedabad, thaltej.
On 26/03/2017. And delivery time was on[protected] wide by so no.[protected] cust id [protected].Employee no 210027.,
but till date the goods has not been delivered.
On 14/04/2017, i again visited to hometown & not recieved satisfactory answere. I contacted mr vishal having mob no [protected], who told that delivery would be done on[protected].
But even though the goods has not been send at my address.
So please do need ful for same other wise i have to go to grahak surakhsa.(consumer protection forum)

raj kamlesh shah
[protected]

This is third time i am facing issues on my purchases from big bazar. All these issues are due to your staff mistakes.

This is 11 pm right now and writing this complain from your aditya mall store, today i purchased crockery items in bulk, when i checked all items at home, i found counter person has charged for 66 plates instead of 6. I came back to this store and currently waiting as your staff doing some process to resolve this.

This instance is very frustrating as i am waiting from last 30 minutes late night in your store, based on earlier instances and today instance, i am planning to stop purchasing from big bazar.

Please provide better training to your staff else your reputed name will be demise soon in this area.

Thanks,
Rakesh

Hi

Every day i am getting the unnecessary promotional offer SMS from big bazaar. i don't wish to receive those type of SMS alerts. So please stop it immediately. I was actived DND service on my mobile many years back. But i am receiving sms from big bazaar from past few week.

I want to cut it down from your side. i don't want the solution like "sending a SMS mentioning "DEALZ NO" to 575758." I send "DEALZ NO" to 575758 but received return sms from 57575 invalid key words.

My Mobile number [protected]

I have purchased for Rs.6767.00 vide inv# 61637 Batch# 000761 today from Bigbazaar Velacherry . The billing person has forgotten to recharge my T24 mobine eventhough i reminded him in advance .

the customer care in the shop could not help me. i have left the number with the billing counter . I am not sure whether it will be done. I request the concerned authorities to look into this.

T24 number is [protected]

regards,
shankar

Dear team,
I had purchased Golden Harvest's Premium 1KG Suji Rava from your Big Bazaar located in Gwalior, M.P. on 14 March 2017(See screenshot for transaction details).
Today i.e. on 13/4/17 I opened this Packet to use it.
Upon opening I found that it contains many Worms(Ghun) in it.
I cannot expect such Carelessness from such Big Brands like Future Consumer Group and Big Bazaar.
Details of GH Premium Suji Rava 1 Kg:
Net Wt. : 1Kg
Pkd. : 01.03.2017
Batch No. : NM-2418
Best before six months from manufacturing.

Big bazaar kandivali east branch does not accept sodexo coupons for oil and sugar. As per sodexo executive, sodexo can be used to buy any sort of food items. This branch accepts sodexo for all the other food items. Every time my mom goes to big bazaar they refuse to accept sodexo coupons for oil and sugar.

Need a clarification on why is this happening?

Today on 11/04/2017 at 2:00 pm, i did the purchasing of kitchen items from big bazar, surat. On checkinf the bill, i came to know that they have billed the item more then the printed mrp. When i talked to store manager instead f accepting the mistake they tried to hide the matter and presurrising me to return the bill. Store staff have misbehaved with me on highlighting there mistake. The bill number is 0059863 tr: 69263.

My contact details is pradeep agrawal, [protected]

I am very sorry to say that I didn't got any response regarding my request and complaint about my coupon of RS.3000, in exchange of weight measurement coupon, neither via email nor through customer care.validaty period is suppose to end this week, but no arrangements have been done from ur side so that I can continue purchasing.By the way I am regular customer of Big Bazaar, but I am very much dissatisfied with there negligence towards their customers.hope to get ur response before 16th April.

Hello team

I need big bazaar to stop messaging me. Their DEALZ No messaging service to stop the same is not working. Moreover big bazaar send messages too frequent. I don't shop at big bazaar and wonder how you have my number. Please put an end to this... As I don't want to receive any messages from a place which I don't use.

This is so bizarre to the consumer where you don't give them an option o[censored]nsubscribe

Mobile # [protected]

In big bazaar, Muzaffarpur, bihar. The vegetables and the bakery items kept for selling are always stale. The breads have fungi growing on it. And vegetables are all rotten especially the imported veggies like the bell peppers, broccoli etc. I really don't understand if you dont want to sell these products then why do you even keep it. All the local veggies are usually fresh since they might be purchased fron the local market but what about the other veggies. I especially go to big bazaar to buy these fresh vegetables sine we don't get it in thr local market but it's mostly rotten. Kindly pay attention to request. Thankyou

I have been misguided by big bazaar staffs.on 18 th March, in exchange of old clothes I got one weight measurement coupon .I asked them how to use that coupon they told me that I can purchase uptil April in exchange.But they didn't clarified that within 26 th March I have to collect another coupon from big bazaar by showing weight measurement coupon, and as I have exchanged old clothes for the first time, the whole process is new to me.now when I went to big bazaar to buy, they told me that they can't help me.I have a 3000Rs. wt. measurement coupon which is of no use due to big bazaar staffs carelessness.

I purchased amul curd which comes in buy one get one free offer i purchased 4 packs and total 8 packs of amul curd and its manufactured date was 15 march 2017 and yesterday was 30 april i just want to say when i returned this product they gave my money back but that person dosen't have curtucy to say sorry from big bazar i also complained big bazar head office mumbai after today morning they called me to say sorry hah what the rubbish was that i need strong action from you

Hi. I would like to bring to your notice that today my account suddenly got debited by big bazaar for Rs.381.10.
I was at work when I got this message. This is in relation to a similar amount paid by me to big bazaar through the same account on 27th December 2016.
So my account has been debited Twice!!! Big Bazaar, request your urgent help with this!!!

Hi Team,

I have credit note of Rs. 999 of big Bazaar, chinchwad branch, Pune, which has time limit of 30 days. Due to some medical immergencies in family we could not go to redeem it.

We approached 8 days post expiry date, however they are refusing to give food items against credit note.

Please look into this. Attaching credit note for your quick reference.

Thanks,
Namrata
Mob:[protected]

Dear sir I am vimal rawat

I purchase 2800 rs item and return sandal of 799 rs item I have received a credit note on 20/03/17 now credit note lost how can i received my new credit note please help me please contact me my mobile number or E-mail I'd I am waiting your a positive response form your ends so please look this mater
My number [protected]
[protected]@gmail.com

I have registered a complain regarding "my wallet is blocked" (complaint no. 7135552) on 9th march in which 2735 rs are present.
I have attempt so many calls and email them but still the issue is open. They are not providing any solution.They tell to reinstall the app once again i did that also then they install the app on some other phone but still same issue.