Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

As we lock complain of dis mental of my king size bed as on date 7-9-2016 and customer care executive inform me that my complain will attend in 24 hour after call me but till today i did not get any call or no one is still visit to our store. So please i don't like your service my home is get renovation and due to this work my renovation is stop so i want urgent base service from your side and i wish today this task must be clost

We bought 2 shower cubicles & dining table from Hometown on Marathahalli ring road (Bengaluru) in Feb 2015. The chairs are already starting to shake/creak, and the piping on the shower cubicle has come off, and made the whole area under the cubicle dirty and yet inaccessible.

Also, the customer service numbers on the bill + on this web site for Bengaluru are not working (no one picks up the phone)

Please send mail to [protected]@hotmail.com

I went to big bazaar sector 38 a, plot number a2, gip mall to buy some clothes. i bought 6 items which had discount labelled on them. when i went to the billing section they billed me with full amount and no discount applied. when i asked them to apply the discounts they informed me that there is no discount on these items and these are fresh items. i even complained about putting the clothes in the discount section and decided to return three products.

Firstly, there was a huge shortage of support staff at the billing counter and instead of supporting they were being rude.

Secondly, they refused to refund my amount and told me to come later on to get a different product in place of the returned items.

Thirdly, they took back the products that i requested to return and they made some circles on the products that i returned and offered no return receipt and as they informed to bring the bill with me when i had to get the new products.

When i went back to the store to get the new products instead of the products that i returned. the support staff started yelling at me and asked to get the receipt or get out. i informed the staff that i was asked to bring the bill and the executive marked rounds in the bill along with the signature. after a long argument they called their manager who asked to return the product on which i informed that i had returned the product on the spot earlier the day i was billed and only then the executive signed my bill. the manager said i will get the cctv footage and took print out of the bill. still no action has been taken. please assist.

Big Bazaar located In Trivandrum, Kesavadhasapuram selling AL Kabeer brand premium mutton cubes which date of expiry is May-2016.
When I complaint to Shopkeeper, they are just ignoring it and keeping that Expired product in same location which will avail for selling to some other.
For food products, there should be more care. I hope they are not checking and verifying their products.

I have bought a Milestone Trolley bag from Big Bazaar at Burdwan(WB) on 14th Feb, 16. It has given me 3 yrs warranty on the bag but on the same day during carrying it to my home its handle side's fabric material just spoiled by its self weight(Material used like a paper). On the very next day I went for Delhi so I did'nt get time for replacing it.Now I am at Jamshedpur(Jharkhand) & I am not getting any service center.So my 2700 rupees just thrown into water by the Big Bazaar.

I have purchased Mandrine Wall Unit Wenge Colour of Rs.31, 395/- at Home Town, 247 Park, Vikroli. I have already made full payment and as per advance receipt the delivery date is 01.09.2016. However, 31.08.2016 i have received sms stating delivery of product is rescheduled to 03.09.2016. Now today on 03.09.2016 i am getting call that delivery is rescheduled to 04.09.216. I am not happy that Home Town is not going as per their commitment. I need urgent delivery and assembly of purchased product. Why home town is delaying delivery as i have already made full payment and got assurance about delivery on 01.09.2016. Please call. My order no. is [protected]

Vishal Pendam
Cont. [protected]

I Aditya Gupta bought diapers from big bazaar, Ambience Mall Rohini and almost after half and hour I returned it because I get a call from my home that they have bought diapers. So I went to return back they didn't refunded me and gave me credit note of rs680. This scenario happened on 25 August 2016. I kept that credit note in my wallet. But when I was travelling in a market somebody stolen my wallet from my pocket. This scenario happened on 31 August 2016. And I went to your outlet and the executive present at the customer service desk she knew that I bought diaper and returned it back.
But she refused. And I'm having a police FIR of stolen wallet. Pls help me. And get my money refunded in form of credit note.
CONTACT DETAILS:- ADITYA GUPTA, [protected], adi.[protected]@gmail.com

I'm writing to you because of a rather ridiculous set of events perpetrated by the hometown staff at the vikhroli outlet.

After one month of dealing with them i have reached a conclusion: they are incapable of making a phone call. This is ironic since they work in the aforementioned retail chain outlet.

You see, i bought a four door wardrobe, a dressing table and a shoe rack in april 2016 from your store at vikhroli. The billing is on the name of my husband mr. Hitesh daiya.

The guy came for polishing and has taken the liberty to remove the paper coating of the back panel and i doubted his rude behavior when he hurried to get our signature (I still have mentioned about his rude behavior in the visit report sheet) and run away. He infact has gone to the extent of abusing women (In general) saying that "aurat log toh bahut kich kich karte hai" when my husband interfered he rectified saying that it was general.

Since the last twenty days after talking to your store supervisor about the issue i still await a reply. I reached to your store last sunday 21st august 2016 to meet vasim, he refuses to come out and meet us, even after your csd requested him to come and listen to our request. Mr vasim was busy trying to save his staff (May be relatives) and trying toput the blame on us saying that we have come to the store to fight.

Anyway, i bore you. Let's get to the wonderful staff you have. I spoke with a number of them. Some of those stalwarts are tiwari (Fitting), mishra (Polishing), and their manager vasim. I spoke with at least three others. But you know, so many new friends in such a short time. It’s really hard to remember all their names. We even tried reaching mr sujeet mishra (Their gang head) and he as usual remains unavailable.

Can you imagine having to live with false promises and commitments.

Sir/Madam,
This is to notify you that I'm repeatedly being played around and harassed. I gave away the Big Bazaar Profit Club Card, and was ensured by the officials, a refund of an amount 9000/- duly. This entire process was held back in the month of May. I was asked to submit a couple of documents, such as, a Cancle Check issued on my name, photo copy of Voter Identity Card. Now it has been around 3 months and counting, have received absolutely nothing!!! Repeated requests have been constantly ignored and given a deaf ear!!
Still now the processing hasn't been completed... Now I'm at my wits end, and need to be given a final date of my refund... Otherwise would be forced to take the matter and lodge a complaint in Consumer Forum!!!

Kindly do look into the matter!

We are a regular at big bazar but the quality had detoriated.Too many companies bugging u to do lucky draws.From biscuits, maggie to mc Cain products everything is broken and no response from salesperson when we give such feedback.Upkeep & maintainance is zero.A local kirana store might be able to train you better on storage and stock keeping and may be customer handling too

3 Items purchased from HomeTown(Punjagutta Branch, Hyderabad), on 13th Aug 2015.
We were not in urgent need of the delivery so wanted the items to be delivered at a later date.

Only one item was delivered few months back(6 months approximately). The Manager(Mr. Naresh) has been promising the delivery for the other 2 items since then, which has not materialized so far.

SO No - [protected]
Customer Id - [protected]
Bill Amount - 37, 100
One item delivered of cost - 19, 845
2 Pending items of cost - 13, 515 & 3, 740

Desired Resolution - Refund amount for pending items.

Real sad that a senior citizen(Ex uniform officer) is made to go through this experience.
Attached bill for reference

Dear concern,

This is to highlight that i have bought a mattress from hometown marathahalli b'lore showroom worth 30k+, when i got a delivery it was a torn mattress. I immediately register a complaint with both hometown as well as kurlon, but it was not of much help. This was the worst customer service experience i had from such a good brand. It was mistake that i bought mattress from hometown.

Finally i got a replacement mattress after 13 days of raising my concern, when i asked for compensation for such a bad service/product, someone priya responded in mail stating that we have delivered your replacement mattress & i hope you are happy with this...!!!

Kindly help in getting proper compensation for the bad experience as well as the suffering due to same...!!!

Regards
Goldie

An extremely frustrated customer. Who says customer is god! Give me a break
1) queen size bed plus side table ordered received after twenty days that again after repeated calls.
2) installer informed about faulty part. Reordered - delivered after seven days.
3) faulty part delivered again - reordered
4) no update on part so called customer care - assured to callback in 24 hours - no call received.
5) called again and assured to call back in half an hour - no call
6) called again and xyz is looking into it and no confirmation yet.

In all above episodes i called customer care all the time and made nearly 50 calls till date instead of hometown calling me. (Customer service what they call) 2 months passed and counting...

Table not assembled yet - i am sure it will one day :)

I visited big bazar store situated at inderlok metro station on 7th aig 2016 and purchase two trousers. Size was 32 but both were from different brands. I tried them at shop and i thought both are good for me. But when i tried at home i found that one piece was good but another was loss for me. I found that evan both size were 32 but one was one inch loss. May be because bith were from different brands. So i went to store today i.e. 11th aug 2016 and told them my problem. But Coustomer care service told me to buy some other thing with same price. I tried some other options but didn't find comfortable for me. Even tried same brand with 30 size which was also not comfortable for me. So i requested them to issue credit note so i can buy some other thing some other day. But they denied and insisted me to buy something today itself. Why? When i asked them then they told me if you are returning anything then u should take us how it is not fit for you. Why should i do that. There was no term and conditions written for returning goods to store like that. I showd them conditions written back side of bill provided to me. But again they start arguing me. So i frustrated and left my cloths at Coustomer care counter at left the store. Even this incident they didn't realized anything and not reacting. Its not about price of goods its about policy of store. When policy says that against returned goods you can buy something with same price ir we issue credit note for same so u can buy something else some other day. For this unnecessary harrasment stores like that should get penelised.

I purchased for home shoping in big bazaar on 08/08/2016. When i check my invoice than i found one item extra charged from the mrp rate. That is chitting with the customers. My invoice no. Is 0015810 phone no. Is [protected]

Today i was purchased some products from big bazaar at edm mall and from these, one was 5-star 4 pieces pack which dated mar-16 on outer pack but on the chocolate rapper it was oct-15 which was expired in june-16. As it still now selling the same expired product in the store. Now i am worried about how a such a big co. Can play with the health of consumers and also the store help these co. By not properly evaluating the products when lying in the mall.

Dear concerned!!!

Greeting for the day!!

I am writing this mail to put your utmost attention towards the defraud practices and poor procurement your dugri ph-1 store is following

Just to inform that i am an regular customer of easy day and made most of my household purchasing their stores only...


I visited the store on 02/08/2016 and the incidents that happened with me this time, put me in a situation that i would never visit there store again.

I made few purchase that day and at the time of billing i noticed that everything charged to me at mrp, i made the billing person aware of two items after which he deducted amount of the same in bill... But this made me suspicious that if he can ignore in these two he can ignore in other items also...

I again went to shelf to check the prices and i was amazed that the discounted prices written on shelves are just fictitious and everything is been charged to me at mrp.

I quickly called one person of store to make him notice about it...
He cleared told me that he hasn't made the bill, so its not his mistake...

After that i called the shift manager pankaj to get him notice about this thing...
He just refused the defraud practices and told me that its system fault and it happens many times in a day...

Wow!!! Is this the reason people come in numbers to buy things from them...

Now about procurement —
I generally uses amul non perishable milk in my daily life, when i was purchasing that i saw the packs are stored in refrigerator against the rule that those need not be be stored in refrigerator, i asked the nearest store person is this milk ok to drink, he told me, yes this is fine as validity written on the packed is from 28th june to 27th sep, 16. So i bought few packs,

Next day morning when i open the pack to use i was wondering to see that milk is smelling a bit and when i drink it, it taste little like curd... By mistake i drink half the glass till that time and immediately the same day in afternoon due to it i got a little vomiting also...

After coming from office in evening i checked other packs also and they were also smelling...

Surprised... How can these people play with people health like this...

I urge you to take a strong action against the store or i will report the same to the local authorities...

To evidence the billing fault happening in store i am attaching few pictures have discounted price shown in shelves and amount charged in actual bill

And to evidence the procurement you can send your person to store to check the amul 90 days validity milk packs in refrigerators with manufacturing of 28th june...

Hope a quick and evident response from you soon...

Mrp is printed rs. 165 and charged rs. 174. This is not the first time for such inconvenience. Several items are being given at high cost.
Also, the rate of their own range of sugar "golden harvest" 2kg has been given printed rate as rs. 87. We purchased total 3 such packs. The total actual rate should be rs. 261. However, the rate on the bill has been printed rs. 273. This is infact on their own range of products. Several such incorrect additions have been made. Please resolve these problems as soon as possible.

Hello,
I had done my interiors in 2013. And till date i had changed all my cupboards because it broke down and now its in kitchen i had complaint about it in hometown newtown branch twice or thrice, 2 men came to check and had taken all the photos and mesurments and told me the kitchen incharge aftab will talk to u tmorrow still dnt got any response

I had purchased 3 items: 3 seated sofa, 2 seater sofa and a center table on 17 july from phoenix mall home town shop pine. Bearing receipt number [protected]/84/88.
All three products are sub standard and please see the uploaded video two seater makes irritating noice when you place just your hand on rest.

Three seated bottom support assembled with 1 inch gap.

Center table granite had scratches and many holes in it. Reply was it's common thing in granite tables.

Surprisingly visited so called technician reply was not satisfactory just eyewash.

I thought to buy from branded shop is totally wrong. I now understand that once sold these guys will just play with you by sending few foolish technician and finally no concrete solution to the problem.

I am now seriously frustrated and would be thinking to take legal action.

Please help