Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had baught a pair of spunk loafers from big bazaar in elante mall Chandigarh nearly 1 month ago.But the shoe is getting torned from sole.All joint to sole are now gettinng teared .The shoe is worth 1100 but the quality is like road side vendor shoe.Never expected this piece from spunk.I want my complaint to be lodged and return my money back or another pair of shoes.Otherwise i will have to file official complaint on consumer forum.

I have visited big bazar on 19.03.2017 to buy vegetables & other grocery items. On vegetables section, I have found live cockroach strolling on spinach & bottle gourd. This is way how big bazar dealing with food safety. This is path for cockroach to come in our refrigerator & spoil the Food & make us sick from food poisoning. I am attaching photos for reference.

Dear team,

there is offer going on december 2016 buy now and pay in april 2017 so i have purchased some furniture arount 80k adn same has been converted in emi, the bajaj finance executive and home town people said emi will start on april 2017 but its hit in my account in march 2017 and same has been bounced, and charges also lived in my account and now daily basis i m getting calls and sms from bajaj finance. kindly resolve

Hi Team,
I have bought American tourister trolley for Rs 6060 and my family is not happy with it and I would like to return the product in same condition with all tags intact. I have called Customer care and they don't have option to refund instead they provide vouchers of same worth with 30 days validity which is useless for customers. This nothing but killing the customer rights and forcing them to buy other products which will not be a likely option. Not all will have the need to buy something in a month, you should have option to refund the amount of the product is returned with in 5 days.

They have set no criteria for submitting old/juck items in xchange offer advertisement and now i have come to deliver my old junk they state that some old items will not be taken. They have not mentioned it in the advertisement and making a fool of general public. If they have mentioned it before i would have sorted the stuff before. Out of 20kgs they have taken only 5kg and now i have to take 15kgs back. These people are making lame excuses after bringing the stuff from 10km from my home. People are not fool to get into these thieves's trap.

From: hansa ashar [mailto:[protected]@gmail.Com]
sent: wednesday, march 08, 2017 11:04 pm
to: share with us
subject: renewal of my card no[protected] /

message from smt hansa naresh ashar and shri naresh morarji ashar ( both senior citizen )

many greeting from both o[censored]s, when we have seen your advertisement in mumbai time, i was very happy and decided to visit big bazar and do shopping, yes i went to your chembur shop near diamond garden at food bazar k star mall .My cash memo no ch 21582 dt 08/03/2017 for rs 2824.51 and i could save rs 280.50 as per my bill .

My request now is to renew the above card as the same has already old i e more then 18 month old, and it requires your authitication to renewal, the reason is that i could not renew/purchase the material due to old age and poor health and the food bazar which was near to my house at ghatkopr -east odean cinema was closed

i once again request you to renew above with balance amount plus benefit of rs 2000/- as i am your old .Client .

Many thanks and hoping to receive quick renewal with benefit as above.

Mob no [protected]/[protected]

I was planning to purchase a luggage from big bazaar on coming Sunday or Saturday. But yesterday my wife called at office time that there will be a extra benefits if you purchase the same today. That time I saw that I also got the same massage. Massage was just like that ""Dear customer, Celebrate this Women's Day! Get Rs.1000 Voucher + Rs.250 Off* on spends of Rs.2000 @ Big Bazaar via HDFC Bank Cards on 8Mar'17. *T&C". I open the T&C and saw that Rs.1000 voucher consist 4 coupons having Rs.250 each and each will redeemed in next each month on spending Rs.750. Actually I want to say that there is no where mentioned that this offer only for women otherwise I can come with my wife also.
But after purchasing the luggage from Matunga Road outlet (Mumbai), sales boy inform that this offer only for ladies which was supported by customer care person also.
That time I request customer care person to call outlet manager so that I can arise that matter to manager. After half an hour waiting manager (named Mr. Ranson) came and ignoring me such a way that I am not a human being.

This is very much insulted me and decide not to go in that outlet.

As per our previous conversation you said to change the dustbin within 6 month as it seems to be not possible for me to go n change the dustbin in pune as I leave in aurangabad maharashtra so I want u to provide me some another solution for this. and also want u to take action on this as soon as possible. The product is from phoenix market city mall pune maharashtra.

I have purchased two RIVOLI FABRIC sofa sets (2 seater + 1 seater), Order No. [protected], on 26th January, 2017 from
Home Town, Great India Place, Sec-38, Noida. While purchasing I have been told that the sofa will be delivered in a
maximum period of 30 days (i.e. by 26th Feb'17). During the period of 30 days (26th Jan'17 to 26th Feb'17) I have called
up customer care 2-3 times and everytime I have been told that the sofa will be delivered ontime. However on 26th Feb'17
I received a call from Hometown, Noida that due to unavailability of stock the sofa can not be delivered and it will take
another 3-4 days to arrange the same. I also received an SMS saying that my order will be delivered by 3rd Mar'17. But
I got nothing on 3rd Mar'17, neither my sofa nor any call from Hometown. When I visited the showroom on 4th Mar'17, I have
been told that there is a delay from the source (Nagpur) and they do not know when it will be ready. It was so disappointing!!
Hearing this I asked them to cancel my order and arrange for refund but the sales manager told me that it normally takes
2-3 months for processing refund and the refund will be in the form of credit note which means I have buy something from
Hometown again!! So I decided to wait. Now I do not know when I will receive my sofa!! I have committed a big mistake by
buying sofa from Hometown. Hometown tought me big lesson, I will never buy any item from Hometown again in my lifetime nor
I will recommend anyone to buy any furniture from Hometown.

Hi,
This is to tell you that i have bought an AC[protected] KORYO 1 T 4 STAR WINDOW AC KWR12AF4S) from EZONE, Riverside Mall, Lucknow and wanted tell you that it was my worst shopping experience. First i got late delivery (booked at 25 feb) and when i got the delivery of AC that was 2 days (1st Feb Morning) back, now they are not doing the installation of the AC. I Called customer care multiple times but they have same answer all the time. If you all cannot schedule installation then please take back your product because if you don't want to do installation then what would i expect if anything goes wrong during the warranty.
So, Please Take back your product as I really don't want this A.C. just because of your service.

Regards,

RESHMA BANO

+91 [protected]


BOOKING DATE : 25.02.2017
INVOICE NO. 93832622
INVOICE DATE : 1.03.2017

One employee named subhendu of west bengal asansol galaxy mall big bazaar is irritating me by texting me in whatsapp by taking the no from my details given to big bazaar... Do this kind of privecy is given by u... Really disappointed.. If this is ur standard then i would not have given my phone no to you... What a disgusting thing that the no filled up in the form is being taken by an employee and he is randomly texting me in whatsapp... Do you don't think that this is violation of rule... So i want that the employee named above should be punished otherwise i will be forced to inform police regarding this issue... Which will really be very bad for your image and goodwill... So think what you r going to do... That's all...

Hi,
We bought a Koryo Split AC for home in January 2014 from eZone in Marathahalli Bangalore. The AC was working fine. In February/March 2016, Koryo sent us an SMS saying that they would like to send some service engineer for free service. We were happy with the kind of customer support they offered. We agreed, and the service representatives came and did servicing to the AC.

The AC was OK till Sep/Oct 2016. In the last week of Oct 2016, the AC stopped cooling. Since there was not service/owners' manual, we contacted the Koryo Service Center. The service adviser politely said that we might have to refill the gas, although he said that it would be better if they sent an engineer to refill gas. He also informed that the Compressor was under warranty till 2017. The only condition was that that except the Compressor, if there is any consumable, we would have to pay for the same. We agreed, and asked him to send the service engineer.

The service engineer came and opened the covers of the AC (both internal and the external units), washed some parts of it, and confined that he would have to refill the gas. He also spoke to someone on the phone and quoted a price of 8, 000.00 Rupees for gas refill.

As far as we understand, gar refill does not cost more than 1, 500.00 Rupees. When they quoted 8, 000.00 we challenged them saying that it was too much, and that we could pay them only 1, 500.00, or maximum of 1.800.00. The service engineer said that he would have to go back to the office, and get back to me as he did not have the required tools with him.

The service people disappeared for the next 2 weeks. After 2 weeks, when we contacted the customer care, they said that one of their regional managers would speak to me. The gentleman introduced himself as Mr Naveen. I asked for his last name, but he rudely refused to share his last name. This gentleman must have been very frustrated during that time, because he forgot all the decency, and verbally assaulted on the phone (I have recordings of the calls with me). He said that we must change some of the parts of the AC. On my repeated request, he agreed to send one of his engineers to inspect the AC again (with the condition that we pay 800.00 Rupees to the engineer for his gracious visit).

The engineer came and got the AC Opened. gazed at it for some time, took out some parts from it, and then went out for about 30-45 minutes. Once he had returned, he released some gas from the AC.Inserted some part into the AC, took some pictures, and confirmed that we will have to change the compressor, and that we will have to pay for the compressor. It will cost us about 10, 000.00 to 12, 000.00 Rupees.

When we asked why should we pay for the compressor when it was already under warranty, they said that someone had changed a part in it, and as a result it is not working.

Koryo Service people are the only people who had opened the AC since it was installed. If anyone had changed anything, it had to be the Koryo Service people, and not anyone else.

In between someone called us on the phone from eZone customer care. Initially they said that they would get the AC repaired, but after we had the abusive call from Mr Naveen, the other people from Koryo also started saying that we will be charged for the repair/replacement of the compressor.

We wrote a few mails to the Koryo customer care, and to a named email id ([protected]@futuregroup.in). Everyone, though initially said that they would help us fix the AC, have refused to do it later.

We would like you to help us get the AC repaired at the earliest.

Regards,
Shatabdi
[protected]

Date: 26.2.2017
Place: Big Bazaar, Boduppal, Hyderabad, Telangana, India

Big Bazaar has always been the best for family shopping.

But today we had the worst experience ever.
A tag on one of the dresses was not removed during billing and was packed. At the exit we were stopped telling we had some unbilled item and were treated as thieves (after paying a bill of 10k Rs) until they found it to be their mistake. After we asked who was responsible for all the drama, there was no response from anybody. Also, there absolutely was no rush where in this mistake could have happened.
There was no manager to immediately respond to any customer, neither a staff person who could apologize atleast.

Nothing could be this worse!

Dear Sir
I purchased Magna Superstorage Queen Bed from Your store at Lodha Xperia Mall, Nilje Village, Dombivali East. My order number is [protected] dated 26th Jan 2017. I was told before billing that the normal delivery time is 10 days and the bed will be delivered to me by 7th Feb 2017. I made the full payment through credit card and after billing it was told to me by the store person that since the stocks are not available, the delivery will be made by 17th Feb 2017. I still agreed. On 16th Feb 2017, I received a message stating my delivery is rescheduled for 25th Feb 2017. I called up the customer care who ensured me that my problem of delayed delivery will be resolved within 24 hours. However I dint get any call back on the same. Finally, after patient waiting, I went to the store myself on 24th Feb 2017, wherein it was told to me that due to internal processes the delay was caused. The store Karta at your store Mr Parab was extremely rude and while i was irritated at the overall inconsiderate behavior of your staff, he kept on saying He didnt understand why I was making such a big issue of delayed delivery. Also he was arrogantly saying that if you dont want the bed we will cancel the order.
Let me tell you sir, that since Home town agreed to sell that bed to me, you have entered into a contract with me. For which I have paid full amount towards the bed on the same day while i purchased the bed. You have my money and you have the bed which is legally now my property. You can not delay the delivery neither you can mock your customer who is agitated. Today is 25th Feb 2017 and my bed is still not delivered to me. It pains to write this letter to a company who supposedly revolutionized Indian Retail sector. Kindly look into this matter seriously. I would seriously like to be compensated for the delays. Also I would like to understand if while purchasing the product if you ask for immediate payments why should you take 45 days to refund my amount in case of cancellation

One very angry customer

I have purchased grossary items etc. 2 times amounting to about Rs. 6500/- in Gangtok Big Bazar ( 1st time Rs. 2700/- & 2nd time Rs. 3800/- ) in offer time sabse sasta bazar. Only 100/- rupees added in my future A/c. instead of Rs. 800- ( 400+400) against Mobile No. [protected]. so i request you to kindly added 700/- hundred rupees against 2 time purchase amount.

I got a Modular Kitchen designed and installed in my House by Home Town, Central Mall, J.P Nagar, Bangalore, on 08/02/2016. The unit developed some water leakage problem and because of that some panels bulged and one door is not closing properly.

I complained to Home Town Customer Care during December 2016 and after that Home Town technicians visited my House several times (at least three times) and finally told me that I have to get the affected components replaced at my cost and Home Town will make them and provide them to me.

From my very first mail, I have been complaining that since Home Town did the complete job, including installation it is their responsibility to replace the damaged parts free of cost as the damage has happened within one year Warranty period.

Home Town Complaint No. HT: [protected] dated 24.01/2017. Mr. Balwan and subsequently Mr. Phaneesh of Home Town visited to assess the damage in the kitchen cabinet. This is to request appropriate authority to look in to the problem and arrange to install new components/ Door immediately

​
Exchange offer which is currently going on is just cheating customer. No offer is given. U take old product and for new product it's mentioned additional 25% if exchange coupon is there. But during billing that additional 25% discount is from my exchange money. Which is cheating. Extra 25% is not given n top of that my exchange money to is not given. Which is cheating the customers and I would like to raise this as a concern and want someone from management to provide correct answer and solution for the products I have purchased.

I had done a shopping of more than 4400 Rs during the big bazaar 6 days sasta sale offer 20- 26 Jan 2017. For that I was told that Rs 100 will would be credited in my future pay wallet for 8 months. I downloaded the app immediately after giving my phone number [protected] at the counter. After that I forgot to check the app for around 20 days as I was out of station and busy in other works. But today 19feb 2017, when I went to big bazaar again for some shopping, I found that the money is not credited in my account in the future app . As I had the original bill with me, there I found that the phone number mentioned that is incorrect. Two numbers in the phone number is swapped. When I asked the manager to rectify it, they blindly said, nothing can be done for this. They were very rude as well.
Please help me in getting the money back in my wallet
CIN No L51909MH2007PLC268269

SO NO. : [protected] dated 14/01/017
CUST ID : [protected]

The said item was booked the day it was announced at Virar West branch opposite Magnus Motors near Yazoo Park.

The date of delivery was 2nd Feb 2017, then changed thrice approximately over the phone, to our surprise that the delivery is not yet affected.

it was to be gifted to someone however thanks for your support. We don't think you want to deliver it and even we have lost our interest.

kindly update us on the possible solution with a letter of apology in hard copy posted to us on the address registered on the bill. We do not understand why our case is taken so lightly and we have been facing number of issues, even on big bazar part.

The product been booked under VINAYEK JIRAFE

Delivery address given was: A401, LILY, AGARWAL HERITAGE, YASHWANT NAGAR, VIRAR WEST.

We also had an issue with the PIGEON three burner gas which is attended but yet await the final resolution.

Our registered numbers with you : [protected]

email id for communication: [protected]@gmail.com

I'm shopping with family on sunday 12-Feb-17 at Race course big bazaar, Coimbatore, On first floor they have clothing section and there was pretty decent rush on 1st floor, All the customers are directed to Ground floor for biling and again we came back for first floor for stitching the cloth. Regularly I've faced and complained, Clothing section has 3 counters and always it is closed, Even though there are 3 counters, Employees didnt respond properly. Wondering what is the problem in opening one counter in first floor atleast on weekends. Now a days we stopped shopping Big Bazaar and started going for SPAR and Reliance.