Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Yesterday (19-jun-216) I have visited big bazaar situated at the opulent mall, ghaziabad and shopped worh rs 2308/- and was in hurry, I have purchased 6 kiwi fruits and himalya toothpaste.
When I returned at home (sikandrabad far away 35-40 km from big bazaar and checked bill I found that at billing desk person did billing 12 kiwi ( purchased only 6 kiwi) and free toothpaste with himalya was not put into bag by billing person. Totally excess billing is 90+50 = 140/- done by big bazaar.

What should I do, if I go there the conveyance cost is 150/- approx. And wasting of time.

On last Saturday (18.06.2016), I went to big bazaar outlet located at 89 Forum mart, Kharvel nagar, Unit 3, Bhubaneswar-751001 and purchased few things.

One of the item was 23 pc easy life dinner set. The dimension of the dinner set box was 310mm*196mm*280 mm, which is not a very big item at all. It was o[censored]tmost surprising when the biller (Manoj Kumar Nayak) refused to provide carry bag for the item. When I asked him to return the item (as I did not have any separate bag to carry that item and already had 2 carry bags filled with other items), he refused to pay attention and advised me to talk to customer care. That’s why, I’m writing here.

I have the following points:

1. Why was the carry bag not provided? If they do not have carry bags, then why are they selling bigger items? What do they expect from customers, do they expect customers will have more than 2 hands to carry?

2. When I asked them to provide trolley to the auto stand (which was just 10m away from the outlet), to add to my misery, they refused to do it also.

I am deeply shocked to experience such unprofessional, unethical, customer unfriendly approach by big bazaar, that claims to be the most successful retailer of India. It is very sad to see that customer orientation has touched the lowest level now.

To put a curb into this and to save customers from similar experience, I request you to take appropriate action against defaulter.

I had purchased a dining table and a shoe rack worth rs32000 from hometown ranchi on 30th may 2016. I was assured that furniture will be delivered with 12 days from date of purchase. The products were delivered on 14th june 2016.
Again i was told that the furniture fittings will be done in next 48 hours. I was contacted by some person but since yesterday i have not heard from him. I called up on hometown customer care, big bazaar customer care and on the store also.. But i did not get any proper response. Please take necessary action

I have purchased garments from biz bazar store, shoprix mall, delhi road, meerut (Up) vide inv. No.0008901 dt. 12.06.16 totalling rs. 2229.90 (Copy attached) but amount was charged rs.2477.90 (Copy attached).
Your persons are doing this fraud knowingly breaking the customers trust.
I am under metal stress since last night.

Following are my details :
Name : amit garg.
Contact : [protected].
E mail : catch. [protected]@gmail.com

As per food bazaar home delivery challan no. 251739 dated[protected] for free home delivery of goods worth rs. 2786.65 bought (Bill no. 2-80642) from big bazaar store located in diamond plaza in jessore road, kolkata (Site code - 2518) we have not received the goods even after 48 hours have elapsed. Upon contacting the helpline they have registered a complaint (No. 7091042 dated 10/06/2016) but are unable to tell us when we are likely to get the delivery. We also called up the store (Ph. No.[protected] the person who received the call at 12:10 p. M. Said the store manager was not available and that he would investigate the matter.

Please ensure that we get our goods at the earliest and this promise of free home delivery should be replaced by paid home delivery if delivery can be effected faster. There is no point fooling customers who rely on the commitments of your staff.

Dear team,

There is a due payment exist against my cu13381006 in cibil report.
As per the details in the report.
The amount rs 2, 800/- is shown of a consumer loan which i had borrowed 2 years back from future group capital home town for sofa set which is closed as per the payment i have made.

I am applying for home loan so i need closure statement for the same.

Kindly do the needful and suggest as it keeps appearing in my cibil report.

My details:
Name nitin suryakant surnar
Cibil id cu13381006
Pan bvops2534m

Regards,
Nitin surnar
[protected]

We have ordered a home town tan leatherette sofa (Two seater sofa - 2 in number) with pepper fry in nov - 2015.
Order #[protected]
We got the sofa delivered in december.
But within a month of delivery we started facing problem. The leather near the hand rest corner got ripped off.
We have called up pepper fry customer care and they have suggested us to contact hometown.

We have called up hometown and registered a complaint. It took around a month, for them to pick up and fix the issue.
Again within a month we faced the same issue. This time on both sides as well as for both sofas. Raised a complaint in feb and this time it took 2 months for them to fix the issue.

Again within a month now i am facing the same issue.

Please find the complaint numbers below. As they create duplicates on some basis which they can't and don't explain i have just given a date range of when the complaints were raised.

[protected] - 13 april - 17th may
[protected] - mar 25th
[protected] - 19th jan - 3rd feb
[protected] - raised today (8th jun 2016)

Bought the sofa for 47000 rs and we feel cheated as the sofa is of cheap quality. They always talk about rectification from the past 6 months. Warranty is for 1 year and it will end in another few months. And we would be charged after warranty for repair. So apart from 47000 we need to get that sofa repaired every other month.

I purchased DJ & C Trouser teared within 2 months from purchase date
even though I payed amount around 1200 Rs, The quality so poor. Its didn't last for 2 months. The shop manager says we can exchange only within 15 days from purchasing. But I didn't payed for to use only 2 months.
So don't sell third quality garments for premium price.
I will make sure that my friends & colleuges dont purchase any products from big bazzar.
I purchased this in big bazaar shop @ City one mall near Pimpri central
Finolex chowk, Old Pune mumbai highway. 411018.

The vertical wooden boards of the Almirah frame have got buckled outwards causing gaps (see pictures) resulting into falling of horizontal shelves. Even after two visits the technician was not able to rectify the fault and gave the attached report in his job card.
Please send send a senior person to see the damage so that he can authorise replacement of the panels.

The feedback is about wrong billing in big bazaar (Jp nagar 2nd phase). One item was charged above mrp and other item was double charged failing to apply discount on it. On reaching the counter, they tried to convince us saying the discount was on another product. But finally, after the confirmation they had to payback the extra amount charged. This is just a complaint about the billing process that a company like big bazaar is following and on showing we had to wait for several minutes and had to face lots of question. This is not a service which is expected from a brand like big bazaar. I also have the bill with the extra charged items on products mrp. Please let me know if i need to attach that also in case.

My two complaints on the subject are already registered with Home Town. After more than a month of my initial complaint to Home Town Pune, finally the vendor who installed Egger Wooden Flooring visited my place.He has seen the badly damaged skirting material and is now demanding Rs1000/- for repair. The fact is that I have not yet shifted to my new flat. If the skirting can get damaged by just movement of a fer persons with in a month of installation, then how would it survive the guaranteed period of the floor.
Second fact is that I got the same Egger Flooring installed in my existing flat about three years back and have found no problems with that. Because, this time, the vendor is incompetent and probably cheat who has used third rate duplicate material.
Home Town rather than siding with cheats, should address the customers' grievances. Some expert must visit my flat and see for himself the problem.

We purchased Golden Harvest Atta (2 Packs of 5 KG) on 1st May 2016. One day when my wife took out some atta to prepare the dough she found some movement over there, We put the atta in a strainer to find it out what is there. We were surprised to see white worms were present in the Atta. Its really disgusting to see these kind of negligence for big brands.

I checked the expiry date of the atta and found that its just 2 months old. I have big bazaar bill, atta with packet if you guys need it to track it out.

Let me know if you need any further information for the same.

Thanks
Hemant

I've booked a solid wood sideboard and made payment of 40, 204.50 (Around forty thousand) against invoice 92687389 on 1-may-2016 @ panjagutta hometown. A damaged product was delivered and is not replaced yet. Response to customers is very poor. I still don't have a tentative date for replacement from hometown even after raising a complaint.
Employees are very rude. A female executive called me from number [protected] @ 8:13pm on 21st may and said she will close the unresolved complaint which i raised, for which i did not agree. She is threatening me that product replacement would be much delayed if i do not agree for closure of ticket. I don't understand why are they doing goonda giri? I'm just asking for the product which i paid for.
Why is hometown harassing the potential buyers?

Sir i bought a mobile phone (Intex aqua power plus) on 26/6/15. They gave me a printed reciept, i asked them for warranty card, but they didn't. No i got a problem with the reciept, that the ink on that was gone, so i am unable to claim my warranty, so please solve my problem.
Msn: 15r[protected]
Sap code:[protected]
Ean code:[protected]
M_imei: [protected]
S_imei: [protected]

I have purchased wardrobe from hometown via flipkart whose order id is od[protected].

The person who came for fitting is not well trained and he did very bad fitting, when i asked him for fitting mistakes then he did few more holes and did fitting again, but not able to do proper fitting at all.
Door locks are also not working properly and when i asked him then he put one more plate behind locks and try hard to do proper locking, but he is unable to make proper fitting. Doors can not be closed properly as magnet is not given for doors.

Also this wardrobe has very bad quality of wooden and even it will surely broken if someone will push it or open it with little effort.

I don't like this bogus product, so i applied for return on 14th january.

I got many calls from flipkart and hometown, but they are not giving any proper answers.
Each and every time flipkart is giving me new and new deadlines on every calls and emails.

I am waiting since last 125 days for any positive response, but each time they left me with a same copy-pasted pre-defined email that they will resolve my problem within certain date and on that date they are giving me new deadline date.

I didn't expect such bogus service from well-known company like flipkart.
Please give me suggestion that what should i do to get proper answer from flipkart.

I had purchased food item from food court from the Bigbazar, Salt Lake, Kolkata Branch dated on 06/05/16. the price of Dahibara - Rs. 46/- and Papri Chat of Rs. 40/- was mentioned in the display board of the food court area.When I got the bill the price of dahibara was same as mentioned in chart but Papri chat was priced rs. 52/- instead of 40/- rupees.I asked their billing person for the reason of mismatching the price they told me this item is excluded vat where as there is nowhere mentioned in invoice and display board regarding which food item is non taxable and taxable. Then I asked customer care desk is there food item is taxable or not???He answered me they do not charged vat in food.When I asked him to give the proper justification of the invoice where they charged vat in same category food item there is no mention tax part in the invoice. They practically cheated customers and make their invalid profit . Bigbazar the renowned brand is doing such fraud with their valuable customer, is really shameful.I am attaching the invoice for reference. We do not have any idea which product is included tax and which is not. We always do not check bill thoroughly every time and unseen this fraud things which is happening every time with so many people. Request you to take necessary action against my complaints.

Hello...
I recently bought a bagrry's white oats 800 GM pkt which said " green tea worth RS. 75 free" from big bazar, pink square, raja park Jaipur. The thing is previously when I bought this pack I got free bagrry's green tea which was available with the pack.
This time when I bought the exact same pack the staff said green tea will be available at the billing counter, where they said that "Lipton tea is free with it" which was worth RS. 20.

I do not understand what's the need for such deliberate switching...for meagre profits...

Dear Sir,

I have been going to different groceries stores and this time I visited big bazaar at Mayur Vihar Extension, Metro Station Phase-1 ( under metro station), New Delhi 110091 today and I have bought different items today At the store I started my purchase through buying grains and pulses moving ahead to different counters selling different products. However walking in your big bazaar store is itself a pain since the big bazaar employees are totally insane and absolutely non-knowledgable of the information but I never thought that whatever was about to happen will shook me from inside. I went to pulses counter and enquired about the offers that were running since the stickers and offer labels were hanging upside down with no proper information being displayed. I noticed a very strange thing none of the big bazaar official was aware of the scheme and actually ignored my questions. Also I kept shouting to please make available someone to guide me about the offers but no one turned up. I thought this might be the practice been followed at big bazaar store of humiliating the customer but then i moved on. And then i bought some stuff according to my wisdom without knowing the offers and filled the basket. I reached the jiuce and cold drink counter located at the end of the store ear billing and started looking out for the big bazaar official who could teach me the ongoing and current offers at big bazaar. i stopped a boy going towards the billing counter and asked him who can let me know the offers on juices and cold drinks. he said "apne app dekh lijiye yahan koi nahi hota hain". I was surprised to hear this. Seeing this I took out my cell and dialled your landline number even though I was in the same store and I was feeling pathetic. However there was a gentleman at the CSD who picked up the call. I requested him to help me with the needful to which he said that "sahab waise hi yahan ka mic kharab hain toh main kuch announce toh karunga nahi aur aap offers pooch rahe ho, biyani sahab salary toh time par dete nahi hain aur aap offer ki baat kar rahe ho" and then he laughed at me. I was stunned to hear this however I said I am not interested what mr. Kishor Biyani is doing to you but I need your manager number to inform all this and to know the offers. To which he said "counter par aa jao aap koi VIP ho jo main aapko unka number dun". Listening to this I went to the counter and asked him to connect me to the manager where he connected me to Mr Anand Mehra on Mobile number [protected]. When I called him and explained him the matter he over angered on me and shouted on me and cursed me that for this small thing why did I call him. He also said that what do you think you are for 1 customer like you will I make one official stand on the juice corner to aware the customers for offers. I said that he should do this since most of the customers there when I interacted with them were unaware about the offers and were leaving the place without buying anything. To which he said "VIP ho kya jo main wahan par koi aadmi khada karunga jo offer bataiega. Waise bhi main bahar hun aur jahan complaint karni hai kardo dekhta hun kaun kiska kya bigarta hain" moreover he kept on shouting on me and abused me over phone and then he disconnected the call.

I was shocked to listen to these words of Mr Anand Mehra who was the manager for that place. i asked the admin person there whose name was Mr. Pappunya Yogi to provide me the details of the senior of Mr Anand Mehra to which he replied "Mr. Amit Nandwana" when I asked him to provide me with the mobile number he refrained from providing the same and abused me to leave from the place. I felt very bad and harassed witnessing all this. He said "mujhe apni job khatre mein daalni hain kya jo main Amit Nandwana ka number dun tumko aur waise bhi woh bahar gaye hue hain" . he did not even speak to me politely and insulted me.

This all matter was informed to Mr. Amit Nandwana who was totally helpless and couldnt do anything.

Seeing all this I finally realised that Big Bazaar is a place where the customer not only gets looted but also humiliated and insulted by the big bazaar officials. I hate Big Bazaar.

When I came home after such a struggling journey and sat after drinking some water and was checking the products I found 2 products which were - Glucon D Nimbu Paani 1 KG and Scotch brite Scrubber a sum total of Rs 370 missing in the products. I can just tell how fraud Big Bazaar is doing by making Rs 370 on every customer. And everyday so many customers come and make a purchase. This will attract consumer court action. Moreover I also highlighted this to the manager but they had no answer to this and were standing with there face down. When I highlighted how rudely I was talked he denied me to take it and also spoke to me rudely. Is this what you teach your staff?? SHAME ON YOU - BIG BAZAAR - I WILL FINE YOU AND WILL GO TO CONSUMER COURT People visit such big stores keeping in mind that the saving part that some money might be saved if they do shopping at such big stores. They have overcharged me and also doing this with all the other customers. All in all I say my total purchase got wasted. .

Now, I wish to get the entire total bill money back and also want to file them with harassment charges. How many customers might do this? go home and calculate what is being charged. Imagine the amount of fraud which they are doing with customers every day.

I want to drag these people at court and want my money back. Also I wish to file harassment charges and fine them.

I WANT COMPENSATION AND ALSO THE COMPLETE MONEY which is Rs 2950.29/- ALSO PLEASE LET ME KNOW THE PROCEDURE TO DRAG YOU PEOPLE TO CONSUMER COURT.


PLEASE RESOLVE THIS ISSUE AT THE EARLIEST. YOU ARE NOT BIG Bazaar - You Are Big Cheaters

I am very disappointed by this act of Big Bazaar. Moreover it has broken all my trust which I have build over a period of years.

I think there are better ways to do a fraud rather than looting the customers.

The striking issue was to speak me so rudely and badly and also non keeping of the products That means the customer comes to you to buy product so that he can save something but you have ashamed him and also non delivered the product. This clearly shows that your store is meant to fool the customer and loot him. There is no knowledge to the staff about the schemes and behaviour to talk to the customer.

This is no way to talk to customer. I am damn sad with this behaviour and will make sure will never ever shop from your outlet. He said me to get lost and insulted me. Is this way you handle customers???

Shame on you Big Bazaar... I was insulted by your executive over phone.

God will never forgive you and you will soon loose all your business... that is a curse I am giving you... This person Mr. Anand Mehra is not fit for your company... he does not have even manners to talk to customer. He abused me and put the phone down.

I want to drag these people at court and want my money back. Also I wish to file harassment charges and fine them.

I WANT COMPENSATION AND ALSO THE COMPLETE BILL MONEY WHICH is Rs 2950.29 YOU HAVE CHARGED. ALSO PLEASE LET ME KNOW THE PROCEDURE TO DRAG YOU PEOPLE TO CONSUMER COURT.


I ASSURE YOU THAT I WILL TAKE SERIOUS ACTION AGAINST THIS AND WILL RAISE THIS TO CONSUMER COURT.


I want Big Bazaar to take immediate strict action against your employee Mr. Anand Mehra who not only ruined my image publically but has also left me emotionally paralysed and also insulted me inhumanly in abstract public. Also by simply escaping away 2 products worth Rs 370 you have proved how much you would be doing this with the other customers. Imagine everyday how many customers are coming to Big bazaar if by every person you are doing this how much wrong money you are minting Big bazaar ????


I HATE YOU BIG BAZAAR.


I AM EXTREMELY HURT TILL THE CORE OF MY HEART. WHAT DID I DO TO YOU BIG BAZAAR THAT YOU INSULTED ME AND CHEATED ME SO MUCH ???


This is a clear case of fraud and defamation !!!

Also as a harassment, humiliation and insult and on account of Defamation and Slander charges I demand complete Money Back. I am completely disturbed and feel really bad choosing Big Bazaar to buy products. I should have gone to Patanjali or Vishal mega Mart to buy products. Shame on you Big bazaar

I ASSURE YOU THAT I WILL TAKE SERIOUS ACTION AGAINST THIS AND WILL RAISE THIS TO CONSUMER COURT.


Details of Purchase:

Date: 8/05/2016
Name: Jay Krushna
Retail Inv No: 0004873
Tr: 11454
CH: 169152
TILL NO. 8
Time: 19:41
Amt: 2950.29


Regards,
Prashant
New Delhi
Mob:[protected]

I had purchased a philips bt5200 trimmer (Receipt no. 0019206) on 23rd april 2016 from the ezone (Future group) noida store in tgip mall, sec 38, noida. I was not happy with the product quality and hence went to return to the store on april 29, 2016. But i was told by the stores manager that they do not have a return policy for this product. I want to know how is this possible that a customer is not allowed to return a product he is not satisfied with.
I logged a complaint with future group vide reference id 3472. Someone from their noida store called me and told me that they will not be able to take the product back and i can do whatever i want. Thereafter future group they closed the complaint without taking my concurrence or giving me in writing that they cannot take back the product.

The future group employee was highly insensitive and extremely rude on the phone. I tried to log another complaint with future group again but now they are not even logging complaints nor responding to emails.

On 30/04/2016, i've purchased one lee cooper men's shirt showing 50% discount from serampore big bazaar (Hooghly, west bengal), but it charged rs. 1399 i.E. Full mrp instead of rs. 700 (After 50% discount). Bill no. Is 0002266, tr: 75474, ch: 185562. On that day, i've joined as a profit club member as i am a regular customer of big bazaar. Card no. Is [protected].

On 01.03.16 i have purchased one 1 litre pouch of f & p ghee from chennai big bazaar near pondy bazaar outlet. It was displayed that the price was rs. 358 though mrp was rs. 425. That is rs. 67 discount. But in bill it was charged rs. 425. I had told in counter about that and they told me to go to customer care sectio n. There they told that offer was gone. This is simply not expected from you as you have so much reputation. I was a regular customer of you but after this incident i have to think whether to go or not.

As it is happening in regular interval, so, i've to think whether to continue my profit club membership or not. If both amount i.E. Rs. 700 and rs. 67 are refunded then i'll think to continue my membership otherwise i've to surrender my profit club membership by compulsion.

Thank you

Sushmita mondal
[protected]/ [protected]