Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Good day,

Please note that I made shopping at big bazaar and my pay back card is always presented to the cashier, however they are not doing there job when I saw my account statement.
1. Shopping at Big Bazaar cashmemo number 0050080 on 18 Feb 2016 value 1839
2. -Do - cash memo number 0070888 on 20 March 2016 Value 2717
3.-Do- Cash memo number 0070887 on 20 March 2016 Value 878
4.-Do- Cash memo number 0037561 on 26 March 2016 Value 2516
5. -Do - Cash memo number 0091326 on 03, April 2016 Value 1547
6. -Do cash memo number 0091327 on 03 April 2016 Value 2316
7. -Do cash memo number 0091486 on 06 April 2016 Value 1104.

Kindly assist me to get my point s for which I made shopping.
I don't understand why these cashier are doing these jobs, they want the credit the amount to their account.


With Warm Regards

Sandipan

Sent from my HTC

I have purchesed ponds tan removal face wash on[protected] at big bazar outlet, sector 3, rohini delhi. I was over chareged for the cosmetic product ponds face wash (Print rate on article is rs 99 and billing rate is rs 110). He also used abusing language and misbehaved with me in big bazar primises (Sector 3) rohini.
He said that get out from here and do what you can.
I would like to draw your kind attention towards this problem. I also want to inform you (Consumer forum) about this and kindly take an effective step to resolve this problem.

Dear concern,

today i visited to outlet at new rohatak road karol bagh.

i select one printer and i told that person that i want to redeem exchange

voucher but he refuse to redeem voucher saying that this voucher cant not

redeem on printer when i asked him there is no mention in term & condition

for printer then he handover me one pamphlet there is also not mention

about the printer Its was mentioned on (pamphlet is "Condition apply. not

valid on Mobile. Laptop, Tablets Cameras & accessories.) when i asked

department manager Deepmala about this she said we have mentioned

accessories & printer comes in accessories category.

Please find the attachment for both the TERMS & CONDITION APPLY

mention in your voucher & pamphlet which contradict each other.

As voucher say that voucher can be apply on mobile & other Pamphlet

say not valid on mobile.

i want you to take action on this...


Regards
monika sawhney

[protected]

I went to big bazar to purchase tea and found there is an offer @199 on fb tea which was cleared mentioned by display and staff but still he had deducted 325 rs.
I was shocked when i checked it in receipt at home and now i am feeling like i am cheated by big bazar.
Date:- 01.04.2016
Inv no - 0000087
Time - 17:06 hrs
Please look into this and no the needful.

I have purchased sofa on 26th of January 2016 and we were promised a deliver with in 15 days and it took more than one month to deliver and that too a used sofa which was not acceptable to us.I have sent the pictures of the sofa showing the details and then i was promised that you would relace it by 30th of march.Till today I am waiting and nothing has happened.Being an Architect by profession i have shown the deficiencies to your store people and I feel cheated now.I f you can not deliver a New product please refund my money.

Refer Order no [protected] dated 8 Mar 16.

The following items were found to be damaged while fitment on 19 Mar.
1. Frisco Shoe Rack wenge.(Back panel)
2. EVA solidwood dining chair.-Qty -01.

Photos of the same clicked by representative but no response from them till date.
Complaint lodged with sales office Hometown Mumbai, Vikhroli on [protected] but no response/ likely date of replacement received.

Hello this is a permanent customer for the ""Comfort Fabric Conditioner" from Udupi, karnataka, India. I always buy the bottle from Big Bazaar and other outlets in Udupi. But to my dismay, recently I came across issues where I found the bottles were found half filled and diluted. Please have a better packing so that these issues are not repetaed again. I am rally unhappy with this issue.

I have puchese 5 peaces cloths from big bazaar karol bagh new delhi on 19th march. And 1 peace are small size so i want exchange this peace but not exchange by big bazaar.
My invoice number - 0835284
Tr number- 82927
Cin - l52399mh1987plc044954
I hope you will be support with me.
So please help...

Thanks & regards
Shivam sharma
[protected]
New delhi

I visited Big Bazaar Hiland Park, Kolkata this evening and faced a lot of chaos and mismanagement. The counter where I paid did not credit the free talk time to my T24 number (supposedly because of network failure) but mentioned that the payback points have been credited. He also didn't mention any issue with parking coupon. I stood at the T24 counter for at least 10 minutes with no one bothering to write down my number for the talk time credit, despite several requests. Everyone was busy attending to fresh T24 subscription requests. So I gave up after a while and left the store. After I had got into my car and reached the parking check point, I realized that the parking coupon was not provided. I had to walk back all the way when I was told at the counter to take the coupon from the customer service area. I was finally provided a handwritten coupon but had to pay additional parking fees of Rs. 20/- anyways, because the one hour limit was exceeded by couple of minutes. Besides it caused me unnecessary harassment.

My suggestions :

1.T24 talk time credit should be handled at the counter. If there is any issue preventing the credit, there should be a separate queue at the T24 counter for free talk time credit, because only the phone number and bill number needs to be written down and there's no financial transaction involved.
2. In my experience so far with Big Bazaar, parking coupons are provided by default. If there is any exception, this should be informed at the counter. A customer in hurry would not have time to check if all the coupons are provided. As it is, Metro Cash and Carry provides much better service, extensive product range and free parking. I am quite determined to do away with Big Bazaar if such unprofessional attitude is continued.

I have parked my car at kharagpur big bazaar car
Parking zone on 25.03.2016 and also paid parking fees around 7 PM but when I leave the mall I have seen my car's front bumper have scratched by other car. I asked the security and shown him the mess but he ignored it and tell me leave the matter.if this is the standerd of security level so pls don't asking any parking fees.
And I claim a compensation from bigbazar.

I asked for fag cigarette .. the person who was standing there at counter said yes and than there was a long line I stand there for and hour for cigarette. .. before that I thought why to buy only cigarette let me buy t shirt as well. Than I picked up t shirt and ask that person for cigarette than he said yes sir we can give you I stand on a line for half and hour just for cigarette and finally my turn came I said give me 6 packet of cigarettes and that same guy told me we don't have key and he asked his manager he said no tell him we don't have. So is this the way u treat your costumer. I just want to warn you guys don't loose your costumer like this before me a lady was standing she was was absolutely annoyed .. This happened at bangalore lido mall big bazaar on 25th March I stand there on line from 7:15 pm to 7:49 pm. We our family are your frequently costumer because of this I will never step on big bazaar nether my family .I will never recommend people's will give bad feedback. Can u imagine after working for 10 hours just went to buy cigarette because I was carrying credit card and than I have to stand on line for 30 minutes and says no we don't have.

I am purchasing from bib Bazaar, Growel mall for my office requirement including Bluck purchas atthe time of Dewali & Holi for gifting to may staff & Customer
Now Exchange offer is going on today I visited big bazaar to purchase colour & sweet, but they denied to sell more then 5 number of any item. why?

at the time of exchange coupan, big bazaar if offering very good rate but now allowing to purchase, some customer are geting exchange coupan of Rs 4-5 thousand when they will use.

I want to know why they have denied to sell?

Vijay Tiwari
[protected]

I went for a routine shopping to big bazaar situated in V3S mall east delhi, i faced some issue during billing which made me check my bill in detail at my home, during cross checking my bill i found they charged me over and above MRP of a product. i thing its a big issue legally, moreover no one checks bills when we shop from such a huge brand on the basis of trust . i have no idea how many times it would have happened with me or someone else .
how many other people would have been charged over and above MRP that day also . i had complained via online channel also but no one seems interested on such a huge issue . i know i have to go further now. pic is attached for reference .
thnx

Hello,


I want to bring your attention with regards to a bad experience we had faced today (19/03) at Big bazaar, Phoenix Market City, Bangalore.

I had gone today for shopping along with my family and Sister. To make things faster, I had stood on one counter and our sister was billing in a different counter. The issue was faced by my sister. Due to billing complexity due to exchange offer, the counter staff had asked to bill food items on one bill and generic items on different bill. Initial bill was for 229/- and she had paid the amount of 500/-, the balance was not paid back and told to adjust on next bill and after making the second bill for around 700+, During this time another person came in and started talking to her as well as to the sale staff (Pavithara) and my sister had paid 500/- again. After a minute of collecting the amount, the sales staff (Pavithara) had told the amount is not paid. After a bit of argument and lot of, they told will verify the balance on the counter and told us that we didn’t pay the amount. Finally we escalated to the customer care staff there and after lot of request, very reluctantly they agreed to check the CC TV Footage. The CC TV footage was clearly showing that my sister was handing over the money two times to the sales counter staff. But the counter staff started arguing that, money was paid only once for the 500/- and second time my sister had handed over the bill and not the amount. But the fact is that, even on first time the bill was not handed over to my sister. Customer car executive there was also not at all willing to listen to us and started convincing us the theory told by the counter staff that second time bill was handed over not money. Finally we had cancelled the billing done today on that counter as we lost the trust.

I am a Big bazaar customer in Bangalore for more than 10 years and I feel cheated by your staff. It is not matter of 500/- Rs but the trust that is breached. Request higher management to take appropriate action by checking the CCTV Footage of same.

Storage: Big Bazaar, Phoenix Market City, Mahadevapura Bangalore
Issue faced: - Counter #3
Date & Time: - 19/Mar/2016, Afternoon 12:10 PM (Approx) ( Please check CCTV Footage from 12:05PM to 12:15 PM )
Name told by the staff: Pavithara (ID 348167)

Regards,
Ajay

I purchased 6 pajamas of the brand ALL from central store in Jaipur ranging between 1300 to 1800 per piece on 17th January 2016, and provided the pajamas for alteration which i collected back on 28th February 2016. even after paying such high prices for the product the pajamas got faded and the material started to degrade after two or three routine uses. i visited the store on 12th February itself and informed the management. that day i was informed that the concerned brand manager is out of the town for training purposes and he will be back within 3 days, so i deposited those faulty products at the store itself and asked the management to shoe it to that person as soon as he arrives. after 3 days i made a call at the central Jaipur store inquiring about the availability of that concerned personnel and requested him to talk on phone since i live 12 kms away fro he store but it was disgusting o his part that he dint even bother to talk neither any response was given by the management. when i visited the store and argued that such products are available in the market at half of the prices i paid, but i purchased from central because of the guarantee of quality of product and services at central, but then i was made realized that i was a fool trusting them and they are just there to sell the products and increase their profits and turnovers and they don't care about the product quality or customer satisfaction. the concerned personnel named VINEET BHANDARI was still unavailable to meet and he even refused to talk which a serious disrespect to any customer. i have not stolen the product, i paid the full prices and such behavior was unexpected and insulting. the management guy naming RAVI straight forwardly rejected the request for replacement and showed me the bill in which it is microscopically written that they don, t have any refund or replacement policy even after charging double the market price and even after delivering roadside product qualities and customer services at some street market would be better then the services rendered at the central store Jaipur.
i still left the product there and i asked them to to call MR. VINEET BHANDARI, to which they again refused and told us that if we want we can leave the product with them for another 2 to 3 days and they will inform us regarding any proceedings. today is 19th march 2016 and its been more then a month still i have not received any response from them neither Mr .VINEET BHANDARI have ever bothered to call me nor the store has called to collect my product back.
i am in a great shock with such type of attitude and when i called at the store today they insultingly told me that i may take any actions against them and they don't care.

At last i am left with no other hope to approach you guys for redressal of my grievance. please take strict actions against them and help me get justice.

Offer price of a Frying pan tagged as 229/- but I was charger 249/- and on asking about it to the cashier he says me not to buy from Big Bazaar.

Festive card offer stating 7000INR above shopping can book a laopala dinner set of 32 pieces at only 600INR.WE shopped for more than 20, 000INR and booked for 3 dinner sets for which we have to PAY 1800INR.But whenever we enquired nothing was mentioned clearly and till January we have enquired then they at once stated that we have given to those who booked. We registered our nb. and address as well before hand but no communication was made from their end. The official names are Rahul- customer care executive, Amit and Abhijeet, Managers. This is kind of fraud and taking away our trust from the offers from big bazaar, galaxy mall, asansol. Proof of festive cards attached here. Kindly take necessary action or refund us the time and cost we spend during continuous monitoring.

I've been shopping at Bigbazaar outlet in Bhadrappa Layout, (near Hebbal), Bangalore and Rajajinagar and even in Malleshwaram, Bangalore and I did not find any issues until, from past few months, after purchasing everything (which we needed) and after the billing/payment is complete, the billing staff will remove the necessary security attachment from the items or products which we are taking home. So, once the packing is complete with tags attached to the package and once we receive the bill. We try to go out from Bigbazaar, Hebbal from the exit. But the detector their always beeps and find something unsual. When actually there is no unusual in it. It's completely a mistake of the bill staff. So, we are held up like as we have convicted for something by the pathetic security guards. They cut open the tags from the package even after showing them the bills. As this has happened twice to me once and next time it happened when I was with my family. This is really great insult to caused to me. When ask the security, they really argue with us and they even do not give respect to a customer and what ever items security guard have removed from the package. They would not care to put back and don't handle things quite well. After they cut open the package. They could not find anything which is suspicious which we have purchased and finally let us go after wasting our time and insulting us. This is really causing great trouble to us and because of this we even do not like/want to shop again in Bigbazaar.

Dear Sir,
I purchased a sofa from hometown Marathahalli Bangalore in August 2015. Within 6 months of which the sofa started ripping off from stitches though sparingly used. I want an alternative sofa or a cash back for the item. The quality of the item is so bad that, I am pretty sure that it will again rip off within 6 months once repaired. Hence I request alternative for this sofa. Please do the needful and oblige.

Hi,

Regarding the ongoing exchange offer in Big Bazaar. I went to exchange old goods and in return they handed me the coupons.
On the top of coupon it says 25% discount. I think Big Bazaar is fooling customers as where does "discount" come into picture.
I think this is not any discount because I am paying the actual price of any product(with 75% of cash+25% as this coupon) and the value of coupon is the value of my exchanged good. So in short I am paying the exact price of the product.

I don't know what is meant by discount here and where did the value of my old goods go.

Regards,
Shubham
+91-[protected]