Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I Am Physical challenged person & i add Calliper on my left leg so metal detection machine was buzzer when i stand front of Metal detection machine but there un-qualified security guards treated to me as a thief & front my lots of People they are miss-behave with me.
This is a very very shameless kind of activity are happened.

My inner confidence was very very down that situation..

very dirties things was there.

I am Shock in india this kind of activities also are happened..

PLZ. PLZ. i request to u please stop this kind of activities.


Fr om,
Ganesh
+91-[protected]
Tirupur - 641 652.

It happened with your porvorim, goa outlet. Mrp on item packets and amount on system generated bill differ. Latter is higher in some items. For example, arial detergent packet 1 kg mrp is rs. 185.00 where as it bills you for rs. 192.00.
Moreover, as per offer rate sticker on racks, fortune sunflower oil 1 kg is offered at rs.92.00, where as billing amount is rs.93.00.
It may be the same for many other items. This is cheating.

Dear sir
My soping is home itam grosri one one salekt
Itm 10 ka atta 1kg surf 1kg tee 2pcs sop 2pcs detrgn pawdr 2pcs brid 1kg potato 5kg onion 1kg kisan sos ghee 1kg 2kg chnadal
5ltr fortune oil it my troly
Is cash cownter biling not my bliss my troly

Toking is store manager & ksow
Pay for 10, 000 the all troly bill not pay for 10000 is not bill
Camplen the all sinir not for yur bill
(Is my troly not bill im return home)
Plz my profit club card redm plz coll me
[protected]
Netajisubshplas matro delhi

My family members went to the mall z square, kanpur on 10.03.16. I told them to buy dove shampoo for me, they buy it for me with bill no. Tr 91054 they told me that there were some offer on the shampoo so they buy 2 dove shampoo for me. But they showed me the bill and i found that big bazaar has not deducted the offer and they charged on mrp. I contact him and mostly they said that they have already forward the my message to their ho, and they are waiting for the reply.

Now again my family went to the same big bazaar on dt. 21.04.16 and bought some clothes and found that they have charged more then the mrp then the actual mrp. Mrp mention on the product is rs.279/- and they have charged rs.299/-.

I thought that, there were so many peoples who don't check their bill because of the trust on big organization. Big bazaar is cheating on large scale with their customers. I am in depression after this and they are doing my mentally harrishment. Please help me. After 25 days i came to know that they close my complaint without any solution.

Now again i opened my old complaint and made new complaint also on their customer care.

Now i am planning to go to the consumer court if i dont get any compansation with them with in a week.

Dear sir
My soping is home itam grosri one one salekt
Itm 10 ka atta 1kg surf 1kg tee 2pcs sop 2pcs detrgn pawdr 2pcs brid 1kg potato 5kg onion 1kg kisan sos ghee 1kg 2kg chnadal
5ltr fortune oil it my troly
Is cash cownter biling not my bliss my troly

Toking is store manager & ksow
Pay for 10, 000 the all troly bill not pay for 10000 is not bill
Camplen the all sinir not for yur bill
(Is my troly not bill im return home)
Plz my profit club card redm plz coll me
[protected]
Netajisubshplas matro delhi

I lodged my complaint on 17th march 2016 on this forum against the future group against which i received a post from the future group asking me to to forward them with the issue on 19th march 2016. i started hoping that finally my complaint will be resolved so i forwarded my complaint to the said e mail id on which i was asked to do so on 20th march 2016. i was waiting for the response and continuously writing back to the future group at "[protected]@futuregroup.in" reminding them to resolve my complaints.but it seems that the entire future group is filled with people who are there just to make fool of their customers and humiliate them. i am finally lodging another complaint against them as it is a way too much disgusting to wait for one and a half months just for reply.
I purchased 6 pajamas of the brand ALL from central store in Jaipur ranging between 1300 to 1800 per piece on 17th January 2016, and provided the pajamas for alteration which i collected back on 28th February 2016. even after paying such high prices for the product the pajamas got faded and the material started to degrade after two or three routine uses. i visited the store on 12th February itself and informed the management. that day i was informed that the concerned brand manager is out of the town for training purposes and he will be back within 3 days, so i deposited those faulty products at the store itself and asked the management to shoe it to that person as soon as he arrives. after 3 days i made a call at the central Jaipur store inquiring about the availability of that concerned personnel and requested him to talk on phone since i live 12 kms away fro he store but it was disgusting o his part that he dint even bother to talk neither any response was given by the management. when i visited the store and argued that such products are available in the market at half of the prices i paid, but i purchased from central because of the guarantee of quality of product and services at central, but then i was made realized that i was a fool trusting them and they are just there to sell the products and increase their profits and turnovers and they don't care about the product quality or customer satisfaction. the concerned personnel named VINEET BHANDARI was still unavailable to meet and he even refused to talk which a serious disrespect to any customer. i have not stolen the product, i paid the full prices and such behavior was unexpected and insulting. the management guy naming RAVI straight forwardly rejected the request for replacement and showed me the bill in which it is microscopically written that they don, t have any refund or replacement policy even after charging double the market price and even after delivering roadside product qualities and customer services at some street market would be better then the services rendered at the central store Jaipur.
i still left the product there and i asked them to to call MR. VINEET BHANDARI, to which they again refused and told us that if we want we can leave the product with them for another 2 to 3 days and they will inform us regarding any proceedings. today is 19th march 2016 and its been more then a month still i have not received any response from them neither Mr .VINEET BHANDARI have ever bothered to call me nor the store has called to collect my product back.
i am in a great shock with such type of attitude and when i called at the store today they insultingly told me that i may take any actions against them and they don't care.

At last i am left with no other hope to approach you guys for redressal of my grievance. please take strict actions against them and help me get justice.

I have purchased f&p honey natural 1k (1 kg pack) from big bazaar (Future retail ltd.) at city centre, haldia on 28.04.2016.
The packaging date of the product is 11.10.2014 and expiry date is 18 months from the date of packaging. So the product is expired on 11.04.2016.
So they sell the product at low price to me which was expired. It is a fraud case. If i consume the product, me and my family may face medical emergency.
I request you to take necessary action please and kindly inform me. I would like to claim compensation for it.

We have bought queen size bed at hometown punjagutta location 3 years back. As we moved to other location, we requested for dismantling the same. It is done and we have placed a request on 23rd april again for assembling this. No one got back to us after following up for more than 5 times every day. The staff will never lift the phone if we call for the status. This is frustrating now and i need immediate resolution on this.
Even the manager (vardhan) couldn't pick up the calls made by me to find the status.

I have purchased clothes of Amount 1898/- on 24/04/2016, I want to exchange a trouser of Rs 899 and buy a trouser of Rs 999. But there is no availability of Rs 999 Pants of my waist size.

Question :

1) The problem is Big bazaar want to give credit note to purchase any other item, but I want to buy another trouser of Rs 999, which is not available in the present big bazaar.

NOTE: But the same pant is available in another branch Big bazaar(Same City), can I use credit note (given in X branch) in another branch (in Y branch), where my choice of pant is available ?


2) Is there any other option to get the refund of Rs 899 ? Most of the countries I lived refund back to customer satisfaction.

Regards,
Mallik Arjun

Noise complaint observe since first day of installation, technician who has came for installation was unable to resolve then another technician has cam after 10 days but complaint was closed with out resolution then again 3 time technician came and he misaligned the setting of hydraulic component cause to damage the furniture, also he created more problems.
continuously communicating to store but no proper response till date.

We purchased a full bedroom set comprising of a double bed, 4 door wardrobe and a dressing table on 5th April 2015 from Home Town Vikhroli, the delivery of which was in parts ie upto the mid of June 2015 vide SO no [protected] and cust id. [protected].

We have not even used this products for a 10 months now and are facing a lot of issues and complaints namely

1. Cracks in the drawer panels.
2. Bends in the drawer base
3. Breakage of channels
4. Un levelling of bed
5. Bend in the hanger rod etc.

A few complaints have been lodged to the customer service of "Home Town"and their people have visited and given temporary solutions like leveling by reversing the planks and fixing additional screws. Despite of our delicately handling the product, it has not been to our satisfaction. We are not been able to keep a book on these shelf's as it bends with its weight.

We had invested our hard earned money in the the whole bedroom set in exchange of our DURABLE and STURDY BED AND WARDROBE just because the design was impressive and of course by the brand HOME TOWN from where we were purchased. In our wildest of dreams we did not expect such a substandard product would be sold by them.

At least the store executive should have clearly describe the product, especially its quality and durability.We trusted the person who was selling this at your store and bought the same at in good faith. We even painted our bedroom with the matching colour to give an overall appeal to the room. All these are going waste as the products never cease giving trouble.

We even wrote emails to Mr. Kunal Thakker and Mr. Sujit Mishra the product managers asking them to meet in person so that we can arrive at a permenant solution. However they showed no interest in meeting and resolving but instead offered to again repair the product. Ongoing repairs have led to cracks in the panels of the drawers and other parts of the furniture leaving it in a unusable condition.

Now we are sure that the wardrobe is not strong enough even to hang cloths, keep hand bags or books as the planks bend.

All these problems have left me with no choice than to give this complaint in writing and asking for a replacement of the said product with a durable and quality product, failing which, a refund of the money paid.

Yesterday we are purchased some item in bigbazzar, 3 no s fortune sunflower oil also but without paytm coupon we sold really very disappointed., I saw paytm validity till April but without coupon how., why cheat the customer. my bill retail invoice no: 0045563 TR:7480 time 18:47

I purchased( 3+1+1) Martin half leather sofa set from your shop at kathriguppe branch Bangalore-560085 on 30/9/2015. SO No - [protected] Cust Id- [protected]. Just a couple of months later the leather portion at the centre of seats started peeling of showing patches of brown colour like some skin disease. I registered a compliant on phone and promptly a technician came home and took some pictures ( Mr Venkatesh ). A few days later one Mr Praveen told me on phone that, they are awaiting some material from Nagpur and soon the defect will be rectified. This was also confirmed by your customer services on Phone. the compliant number they gave me is [protected].
But 4/5 days back one Ms Shanti from Marathhalli Hometown Office- Bangalore phoned me up, saying the sofa can not be repaired and I should come and choose an alternative model as replacement. I went there today and saw some alternatives like Alexander/Lancaster etc.But what I learnt from her was just shocking and deeply disappointing. She told me that, like any other discount sales offer currently on, I return the old sofa as exchange and pay the difference. Depending upon the model it could be any thing above Rs 45000/- I have paid for Martin sofa set Rs 102600 against MRP of Rs 258000/- under discount + exchange offer. If I were to avail exchange offer, I can as well buy a new one by giving some old /torn sofa set. Why give new sofa purchased from your shop as exchange when it is supposed to be covered under warranty and still pay hefty amount?
This is plainly unacceptable and dishonoring of warranty and betrayal of trust which reposed in a big company like yours.
I would request you to either get this repaired or offer me a sofa set of a model with equivalent features ( of course of assured quality level, not like this one).
I have told Ms Shanti the same thing as narrated above and have said that, I am not prepared to sink any more money in to this.
I shall be grateful, if you can kindly appreciate the reason and fairness on the issue and standby your commitment to customers.
My phone no is - [protected]
I shall wait for your favourable response and I am ready to send further details/documents if need be.
RR Sudarshan

On 14.04.2016 I visited on of your big bazaar point in agra at Sanjay Place near Dominos, there they flashed an offer on cold drink sale i.e. buy 2 and get 1 free.

but at the counter the bill boy denied to sale the cold drink to me, I was with my friends and at that moment I felt quite insulting.

this behaviour of your counter boys left me no ways but to move to consumer forum against big bazaar.

name: cp khatri
mobile [protected]
[protected]@gmail.com

Hometown started D&B work in my flat, in Hyderabad, last year July.
I observed utter lack of planning, poor quality material (using worst and cheapest brand) to the extent of fraud committed by contractor and Hometown supervisor. Poor workmanship by contractors in electrical and carpentry has been disastrous. Carpenters were working without drawings, laminates badly applied. Asian Aspira Painting was agreed upon, but it was applied with 4 times diluted than Aspira Standard.

As a customer, I had to visit my site everyday and manage the work, point out issues and give direction before they do irreversible damage.
After completions of work in November, hinges got rusted.

Multiple visits by store managers and D&B supervisors, Quality Assurance managers still have not resolved the issues.

Need Immediate attention before the matter go out of our hands.

Hi,

I had purchased a Sofa Cum bed with storage from Hometown on 27th Feb 2016 which was delivered in March. Within a month i was shocked to find powder in the storage area and sent an email to the helpline on 30th March. They did send executives to take the image and register a complaint on 2nd April. However, i did not receive any call for a resolution nor any reply to the follow up on the email.

This product is not termite treated before shipment and has been a serious quality issue from hometown. This could inturn damage other products at home which has been of great concern to me. Seek help in resolving this issue at the earliest.

I had purchased modular kitchen from hometown dura cucine on 8th february 2016 and was promised finished/completed kitchen within 45 days as per their terms and condition. After 30 days materials were delivered but of incorrect dimensions. 2nd set of materials arrived after 10-15 days and were again incorrect. As of today 12th april 2016 my kitchen is still not completed. Also, 100% payment was done as per their (Future group retail) policy. No compensation or penalty was provided. I am unable to move to my new flat and have been paying rent elsewhere due to sheer negligence and inefficiency of hometown. Order no. [protected]

We shopped at BB sohna road, gurgaon during the sale period in Dec/Jan16. The offer was " 3000 pe 3000".. It was told by the the attendents that we will get free coupons for 3000 for shopping on 3000. However post the shopping of 7000, i got two booklet coupons for 3000 each but is was shocked to see the coupon construct..
Firstly there was no free shopping for this 7000 shopping.. ( all that was told to us before shopping was a lie).. The coupons were seggregated month wise, item wise( food vs non food), 300 only free for further shopping of rs 3000 etc.. All that is not even useful and was absolutely cheating on part of BB.. Post that i decided to nevwr visit BB although i am a regular customer... To what extnt you make fools of the customer should be learnt from you guys

Date : 9th april 2016
To,
Mr. Kishore biyani
Founder & ceo, future group/big bazaar
Address : knowledge house, 2nd floor, off jogeshwari vikhroli link road, jogeshwari east, mumbai – 400060

Subject – accident due to negligence at big bazaar outlet, mahim

Dear mr. Biyani,
I, purvi mistry, would like to bring to your notice a case of sheer negligence by big bazaar which culminated in an accident. On the evening of april 3, 2016, at around 9:50 pm, i visited big bazaar outlet, mahim, with my husband and two kids.
As i entered past the security check, an extremely heavy metal beam leaning against the wall, was irresponsibly moved and it fell directly on my head giving me a severe blow and which further fell onto my 2-year old daughter, krisha’s head and back. To my surprise, i was not offered any immediate help by the staff, till i yelled my voice out. My head started to bleed but was not even given ice in spite of repeatedly asking for it. The staff tried to hush me and put dettol, instead of providing medical support.
I asked for the store manager, but to no avail and was kept waiting for almost 10 minutes in this state. My husband immediately took me to hinduja hospital where my daughter and myself were given medical supervision and treatment. In addition, my daughter was too shocked by the incident. Further, i had to consult neurophysician, dr. Roop gursahani, who has advised me for blood tests and ct scan.
A simple routine visit to big bazaar/magnet hypermarket, mahim, has landed me and my family into a traumatic condition.
The store managers, mr. Bhaskar nair and mr. Ranson fernandes, visited my residence, victory house mahim (April 5, 2016) to take responsibility for the accident and apologise for their sheer negligence. I had put forward a simple request to the manager to produce the cctv camera footage (From around 9:45 to 10:30 pm) as i wish to get this accident investigated, to which i was being told that there is no footage of the entrance area.

Sir, i request you to kindly:
• provide the cctv footage of the accident (Details mentioned above)
• reimburse all medical bills related to this accident
• provide compensation for the unwarranted traumatic experience that i and my family had to suffer for during my son’s school vacation.
Your’s sincerely,
Purvi mistry
A/602, victory house
Pitamber lane, mahim,
Mumbai -400016
Mob: [protected]

Following letter i send to home town at [protected]@futuregroup.In

"this is to informing you that on 26.03.2016 i went to "home town", outer ring road, marthahally, bangalore and purchased one bed, one dresser unit, one study table for rs. 53384.72 and 2 matress for 18500/- and avail exchange offer against one old box type bed, one tea table and one cotton matress.

On 04.04.2016 home town collected the exchaged items and told purchaed items will delivery on 05.04.2016. After so many call and self visit to show room they supplied furniture items today 09.04.2016 in packed conditions and told fitting person will come for fix the furniture. 2 matress still not delivered. I contacted in the phone no of mr stalin [protected] and mr praveen [protected] given in the bill 92550627 dated 31.03.2016, but they are not responding nor they pick-up.

You are requested please see the matter and complete my order within 10.04.2016 otherwise i will be bound to take legal action and request help from consumer forum.

My hearty request, don't make fool the innocent citizen."