Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I am Sanjay Patidar [protected] went to Big Bazaar Indore to purchase a refrigerator and caught in trap and cheated by the sales person and the two managers (team lead and his manager) involved in that too.

Sales man provide me wrong info about the product and gave fake price which includes various other offers and cross selling products.

I am cheated and lost my Rs. 600 even after that I didn't get my refrigerator and returned back naked handed with the loss of Rs. 600 and 4hr of time wasted over there.

After 4 hrs of wasting time at 11.00 PM in late might the manager(Store Manager) misbehaved and threatened me by calling the security guards.

I am expecting a positive response and a sever action against it.

And customers! I request please do not ever go BigBazzar and save your time and money.

Thank you.

Today i am going to your Indira nagar branch for purchasing a mixer. I selected a mixer. I requested your representative for testing. He told me that firstly bill jenrate then test the product. I paid the bill aprox 30 min. Wait in billing counter then I go to the counter for testing & warranty card filling he told me that I will go for 2nd floor for warranty card filling & testing the product.And very bad behavior your representative. If we spend 2hrs for one electronic product so sorry I can not purchase any electronic product. Why not one power point every billing counter when billing facility provide all counter. And take the athority all cashiers filling warranty card.

Actually we purchased fortune oil bottle 5litres, it has paytm 100 RS cash back & they scratched the surface & get sealed !!

Dear Officer,

This is regarding the pick up of old newspapers and other stuffs as per your campaign. I've called up Big Bazar- Maxus, numerous times but first no one picks up the phone and even if anyone picks up and takes the number, they don't take any action. I'm following up for the pick up for last 5 days but in vain.
Please help.
Regards
Vivek

Dear sir

I am regular customer of BIg Bazar Sewa Grand Mall Mathura Road Faridabad from last five years.

Yesterday, I was visited for shopping and purchased for the needful things.

Card reading machines was not working for the no. of customers, and the concern service counter boy is repeating the bill hold activity for all the valuable customers including me.

He has also hold my bill and not supporting in any manners,

i have requested for the manager contact no., he has not provided and local boys and staffs are in abusing conditions in front of my family members.

I was getting shocked to listen these words and feeling shame on such responses.

it is kindly requested to please check and do servilience audit for such condition because it will harmful for BIz Bazar Brand.

Please improve service in terms of installed machines, computers.

Please improve and add no. of staffs specially in weekend days.

I have earlier also put the feedback form hard copy in Dec'15 with such incident again this was repeated on Mar'16.

Once again kindly requested to you improve your services.

With Best Regards
Prabhat Kumar Ranjan
[protected].

I went to Big Bazaar in Lido Mall, MG Road Bangalore. I Purchased goods over there. Total Bill Paid was 1871.00 When I reached home and checked the bill, a product with quantity as 10 and total bill as 880.00 was included but that product was not even there. When I went again to the Big Bazaar and reported this mishandling then they said they have to see camera footage. 1 person said that once you are out of big Bazaar, they wont listen these complaint. I am very sad with this behaviour. However they have said to come again tomorrow at 11AM. They will check and if they found that that product is not given then they will refund. I dont know whether my hard earned money will be refunded or not.invoice Number:0357808. my phone number:[protected]

On 01.03.16 I have purchased one 1 litre pouch of f & p ghee from chennai big bazaar near pondy bazaar outlet. It was displayed that the price was Rs. 358 though MRP was Rs. 425. That is Rs. 67 discount. But in bill it was charged Rs. 425. I had told in counter about that and they told me to go to customer care sectio n. There they told that offer was gone. This is simply not expected from you as you have so much reputation. I was a regular customer of you but after this incident I have to think whether to go or not. Neroj Chowdhury...ph [protected]..

I Shopped with Big Bazaar, Saharaganj, Lucknow on 26.02.16 and I was charged Rs. 60 against an MRP of Rs. 35 for a 600 ml bottle of Thumps up. Things similar to this have happened three times with my parents and every time Big Bazaar says that there was a server error and we can take a refund. My argument here is that numerous people don't check their bills and we have also on numerous occasions not checked our lengthy bills and hence Big Bazaar is playing with the trust of its customers. This matter needs to be investigated so that millions of people are not cheated on a daily basis. Please find enclosed the invoice for your reference. Please let me know if you need any thing further from my side.

I bought a bath towel..when I first used it left some of its fabric so i thought its because I used without Washing it..Even after first wash its leaving out threads and color..

Hi I accidentally locked my sim.. I need puk code to unlock my sim.. Kindly please help me [protected]... Send code ASAP.byhank you

Hello Consumer Complaints Team,

First of all Thanks for your response !!

I had purchased the BigBazaar Profit Club Card on 6-Feb-2016, for which I did received the Login ID & Password to track the transactions. When I logged on via Internet I found that under profile Card Owner was "NIRA MANGHRANI" who is currently Staying in Gujrat and found that all the details includes date of birth, address etc.. was available with his details.

I immediately raised the Complaint via email and after calling BigBazaar Helpdesk on 8-Feb-2016, where for the email I received the response on 18-Feb-2016, where as BigBazaar Helpdesk told me that they are not authorized to update the record so I need to Visit BigBazaar Amanora Center from where I purchase the Card.

Just to ensure that the money which I have paid (Rs. 10000.00) should not be used by anyone, I immediately visit the BigBazaar Amanora Center and was surprised, even they were not having access to modify the record, where as they started trying to contact BigBazaar Helpdesk and showing that they are busy, so finally I called the BigBazaar Helpdesk via my mobile and give it to them. After around 1 hr discussion in between BigBazaar Amanora & Helpdesk they agreed to get the details updated after looking at the ID proof I am having.

I was assured that all the details are updated, when I came home, I again found that now the Date of Birth is still showing for "NIRA MANGHRANI" as well as their is some other PayBack Card No. mentioned, now for the Date of Birth Struggle was started. When Contacted BigBazaar Helpdesk they told that they are only allowed to update email id, where as details can be updated by BigBazaar Amanora Center. This time when again visited BigBazaar Amanora Center after around 2 weeks, they told me that information already updated don't I seen that information, where as I am still not able to see the Date of Birth is properly updated :(. Which is not the professional answer I was looking for.

Even for the PayBack Card Details I was told that they cannot do anything, I need to Contact PayBack Customer care, I am not sure how PayBack customer care now help here to modify the record for BigBazaar Profit Club Card.

My Simple queries are
1. While applying for the Card if I have given all the proofs & my details (DOB, Address, etc..), they why can't BigBazaar get the proper details updated ?
2. On Site www.bigbazaarprofitclub.com BigBazaar says they will get back in 48hrs, but they respond to query after 10 days :)
3. Everytime for any updation why customer should pay the mall parking charges and go to BigBazaar and wait for 1 hr till BigBazaar get the issue resolved with Helpdesk ?

I hope this information will help you now.

This was the third time I was harass by your staff and check out security also floor staff when I was getting out from your floor gate. They asking for that I have taken some products without paying bill. although your security guard checked me at room by open my all dresses, did not find anything, It is very shameful for me at public place . How they did that kind of jobs on kharagpur Big bazar. I have already lodge the complain at your local office. If you will not take any action on this account with in one / two days, I will be bound to submit the whole details to consumer forum.

Rudrapur ( Uttranchal) Big Bazaar : Fake Promise done by sales man Mr. Rajesh Kumar just to sell PROFIT CLUB card. He told that we shall get 25% discount on the same day bill + Rs. 300 discount additional as per scheme on 3rd Jan. 2016 . After Billing of Rs. 2984 ( Bill No: L52399MH1987PLC044954) WE GOT ONLY 145 AS DISCOUNT. because of his fake Promise I even couldn't get the Rs. 300 Discount which was there on 3000 shopping. For 25% discount I had confirmed thrice with him before purchasing the card but he assured me that I would get that 25% + 300 extra as soon as I purchase the card he denied everything then I went to manager he again assured that whenever I shall purchase some thing I would get that 300 discount. on 10th Jan I went again & purchased few items ( L52399MH19877PLC044954 ) AND AGAIN GOT DISCOUNT OF HARDLY Rs. 80 . I felt cheated on both days I question is that why your salesmen are liars ? I am mentally & economically harassed by your team . Now I want my 10000 back or should I go to consumer court ? Pls guide

BIG BAZAAR, birati KOL-700051, price rate is too much high...I have seen the price they have taken from customers is high enough from outside market...sometimes they are stealing with price as well as qty also in bill..I request all the customers not to go Birati Big Bazaar in future.

Hello,

I went to Big Bazaar Bhubaneswar (Patia branch) on 14th Feb. I gave my payback card to the cashier, paid bill amount, but forgot to take the card back. I realized that only when I got two SMS today informing that all my 12, 142 payback points have been redeemed. Notes:

1. Today there is an offer running in Big Bazaar, that will double the redeemed points.

2. The redemption happened at 6:17 AM as per SMS. I think only Big Bazaar staff can transact that early, it won't be open for general public.

A prompt enquiry and redressal will be very much appreciated.

Thanks,
P Das

Sir in the month of Aug-2013 i had been enrolled for profit club ( CARD NO 9221'[protected]) for that i paid Rs 10000 and that was converted to instalment of Rs 897.86, now i have withdrawn from the programme on 15/03/2015 and as per receipt Rs 8000/- only was about to be returned to me but even balance amount has been withdraw in HO store without any information. ...

I am connecting my mobile through tp link 300mbps wifi router. I cant acess some websites when i am using google chrome, it was saying dns lookup failed. Address not reachable or cant be resolve like this. How can i solve this.

Dear Sir,

This is to bring your kind notice that i had a very bad experience from Big Bazzar in Trissur District, Kerala State yesterday.

I bought a Harvest orange drink from Big bazaar on 17/02/2016 at 12:58 pm. Retail Inv No: 0362643. After paying the bill i just came out from the shop and i had the juice and i found the taste of the drink was not good. I shake that well and had it again and it gives a foul taste to me. I checked the manufactured date and i was shocked that it was an out dated product. The manufacturing date on the product is 5/08/15 and its written that Best before 6 months.

I went back to shop and enquired about this to the section incharge. They talk to me in a silly way that "sir its outdated sorry, you will get refund or you can take new one" and they told me that mistakes may happen and that's it. And they taken back the product and refunded the amount. I checked the whole section of that drink and found there is a lot of outdated drinks in the shelf.

I vomited several times yesterday and went to see doctor and had tablets for food infection.


This is a clear case of cheating from a Huge brand like Big Bazaar and they handle it in a silly way, that a normal person can't touch them. I think many people bought this product already as it is in discount sale and if any child or any people loose their life due to this, will this people able to give it back.

As an Citizenship of India i hope i will get a solution to this issue and i believe judiciary.

For Proofs i had all the photographs and phone calls from the Customer care Dept from Big bazaar.

Nishad Ali
Service Engineer
Mahindra & Mahindra LTD
Cochin.
+[protected]

We had purchase a mammy poko paints Dipper pack on dated 10/02/2016 from big bazaar. The diper pack provided to us is having some problem as is expiry date is after 3 years but as per confirmation by Dr the rashes were happen due to dipper only.Please help me to get justice.

This recurring issue is related to the overcharging MRP/offer price in the bill. This has happened 4-5 times in the past as well. Had escalated this issue earlier either. Floated offers not reflecting in the bill and customers are charged high.

I mostly now visit Reliance Mart and DMart as they have better offers and correct billing every time. Whenever I visit Big Bazaar, need to end up checking the bill amounts.

Escalated to the Store as well but looks like it is falling on the deaf years. Lodged a complaint in this regard yesterday with Bigbazaar helpline. Complaint no. 7076131.

Place: BigBazaar, Kothrud, Near City Pride multiplex, Pune

Date: Jan 23 2016

Till no. 24

TR no. 88751

Noticed the discrepancy in the following items so far:

VEGA GREEN PEAS 1kg - BOUGHT 2 PIECES

OFFER PRICE Rs. 280 BUT CHARGED Rs. 372.75


AER MUSK TWIST 60ml

OFFER PRICE Rs. 314 BUT CHARGED Rs. 342.34


LFBY ACTIVEFRESH 900M - BOUGHT 2 PIECES

OFFER PRICE Rs. 198 BUT CHARGED Rs. 313.90


Escalated this issue to Future Group. Priya had responded but then there was no solution provided further.