Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I brought a combo offer of steel bed with kurlon mattress at Rs 9999/- from Big Bazar, Guwahati. There was a clear display of Kurlon sign board over the displayed bed and mattress. On receiving it at home I have inspected the mattress and found that the item was in fact a product of "easy life". though it was written in the mattress that the item is manufactured and marketed by Kurlon Enterprise Limited, I still have doubts about it. I would like to get confirmation regarding the genuineness of Kurlon brand endorsement in easy life mattress and the offer of genuineness Kurlon product from Big-Bazar.

Sir in the month of october i had been enrolled for profit club ( CARD NO [protected]) for that i paid Rs 10000 and that was converted to instalment of Rs 897.86, now i have withdrawn from the programme on 29/11/2015 and as per receipt Rs 9000/- only was about to be returned to me but even after that EMI is deducted from my credit card. Please resolve the issue

M sitting at ambiance mall Gurgaon.ur staff at Gurgaon home town is v rude..unorganized..argumentative..instigated me to an extend to call the police..sply the floor manager.first he was hiding himself then he argued so much..n started lying..even the staff was lying as i[censored] r blind..first time visit here..v v v disappointed

Hi, Myself Oindrila Basu and I am from Barasat. I am a regular customer of your company and also a member of "Big Bazar Profit Club". My Card number is[protected]. At this stage of my credibility, I am quite ashamed about the way I have been treated by your staffs at Big Bazar Champadalimore, Barasat. I never ever in my life felt such disrespect and dishonour by any other companies. On 1st December 2015, I got a text from your company saying thank for being a valued customer and a Profit Club member with us. As a loyalty bonus for being a member of the club, your company has offered me a gift voucher of 250/-. This promotion was valid up to 2nd Dec to 6th Dec 2015. As such, on 4th Dec 2015, my husband and me went to our nearby Big Bazar Shop at Champadalimore, Barasat to avail the promotional offer. On that day, I have purchased of Rs. 533/-. I was expecting that my promotional offer of Rs. 250/- would be deducted first and then from my Profit Club Membership Card. The same has been confirmed by your staff at the cash counter while making the payment. To be very much sure that my Profit Club Membership Card will carry forward the remaining balance of Rs. 152/- for the next month and when your cashier reconfirmed that yes it will be the case, I was agreed to avail the offer. However, on 13th December 2015, when I went to the same store, to buy something of my need I come to know at the counter that the remaining balance of 152/- Rs. which I was expecting to be carried forwarded to my account has not been done and I was asked for the cash payment of 152/- at the cash counter. On top of that when I asked him that it was not the case and referred to the incident mentioned above, they have laughed on me. I am not at all a happy customer now. I want an apology letter from you and also a goodwill credit to give some consolations to my insult. Thanking You Oindrila Basu

Sir, I am bigbazar profit club member and I used to purchase product from sealdah in every months. But most of time I trust bigbazar and I didnot check the billing. But today after after cumming to my home (4 km away from bigbazar) I have seen the bill and found the following... BILL NO 38689 INV NO 38689 DATE[protected] TIME 19:06:51 ITEM LIFEBUOY COMPLT 375g MRP 120/- BIGBAZAR TAKEN 145/ SO BIGBAZAR TAKE RS 25/ EXTRA THAN MRP. And now I think in previous bill which I have not checked, bigbagar or future group might take more money than MRP in the name of discount and sobche sostha offer. As a poor customer I am loosing money. So I feel I am being harassed and cheated by BIGBAZAR/Future Group. So I WILL INFORM THE TOTAL INCIDENT TO CONSUMER AFFAIRS FOR JUSTICE. SHIRSHENDU GHOSH [protected]

I bought a bed, mattress and a dresser on 30/12/2015 from Home Town department of Big Bazaar, Indirapuram, Ghaziabad. Before making the payment I asked the sales guy to ensure that the items are in stock and will be delivered on 01/01/2016. I was promised that the delivery will happen on 1st of Jan. It's now 5th of Jan and I am still waiting for these products which I purchased. Every day when I call the delivery date is pushed one day further. This is frustrating and is the worst kind of customer service.

Received SMS offering redeeming of Rs.184/- against Rs.92/- worth points in my payback card between 1-3 Jan.. Purchased products worth Rs.2349.97/- at Big Bazaar Sreebhumi VIP Road Kolkata at 1:00PM (cashmemo no. 0003519 dt.01/01/16). Could not redeem as no staff was aware of the scheme and could not help after seeing the SMS even. Gave a written complaint and rang up[protected], after which Shreebhumi outlet rang me up at 3:00 PM and told me to make some other purchase again for redeeming the amount of Rs.184/-. This clearly is harassment of a customer due to ignorance of your staff. Do you expect me to go back again to spend more money for redeeming Rs.184/- which should have been done against my mentioned cashmemo no.?

I have noticed many times that the Big Bazaar sells items which are meant to be given free along with another bigger item. For example... if a company is offering a 50gm hand lotion is given free with a bigger bottle of 300 ml body lotion ... They break them up and put their own price stickers on the smaller bottle & sell it separately ...!!! This is done with many items... If 2pouches of Garnier hair color come together in a packet and are priced less, they sell the pouches separately on higher price, thus pocketing extra amount charged ..!!! Pls. look into this

I purchased a sofa set worth 40k which is a year old but the wood quality is so bad that it got damaged . Even after calling more than 10 times there is no response for repair. The worst hometown shop ever I have seen, the people do not know how to speak to customers. There is no response time for my repair and no action taken, they take everything for granted. This Hometown shop in Ranchi is a shame for Future group.

I request to de-assemble the queen size engineered wood storage bed as i m shifting my house and also to assemble it in the new house. The ordinary movers and packers are not able to do that. kindly do the needful as soon as possible

I writing regarding the bad experience I had to face at BigBazar Yamunanagar on 27 Dec.’15 (Sunday). I had received a coupon after shopping of Rs. 6792 on 23 Dec.’15 meant to redeem Rs. 400 on a minimum of Rs 4000 shopping. The issuer had not told me that the coupon is to be presented before the start of the billing process on the next shopping. Also, there was no information displayed anywhere in the store or at the counter or on the coupon to inform me about when to present the coupon so that it could be redeemed. I visited BigBazar Yamunanagar on 27 Dec.’15 (Sunday) with my family. After I saw the total bill on the board at the counter Rs. 4071, I gave the coupon before cash but the coupon was not redeemed. As there were no instructions, logically how could I present the coupon until I know the billing amount, as the minimum amount to redeem it was Rs 4000. When I enquired about the reason for it, Head Cashier Mr Sandeep Kumar behaved very rudely and didn’t act to solve my problem. Instead of taking care of my complaint, he was only blaming me for the non-redeeming of the coupon. He did not even cared that the senior citizens (my parents) with me were standing for the whole half-an-hour blaming session on me. My parents had visited your store for the first time and this experience has made them decide not to visit you again. I am very disappointed with BigBazar. Do you think your core values (mentioned on the website of Future Group): Respect and humble in conduct, Valuing and Nurturing Relationships: to build long term relationships, Adaptability: to be flexible and adaptable, Openness: to be open and receptive to new ideas, knowledge and information, Flow: to respect and understand the universal laws of nature, fulfilled in this case of your conduct? Where is the respect for the elders? Is this the way to maintain a relationship with a regular and loyal customer? Do you think being rigid and not being able to find solution to the customer’s problem has made you adaptable? You have not understood my rationality and boast of being open and understand the universal laws of nature? I could have opted not to pay by cancelling the shopped items but as a loyal customer to BigBazar I haven’t done that. But still BigBazar is giving the same explanation that the coupon is to be presented before the billing process starts. As my logic is valid and clear that without prior instructions, how could I give the coupon before I know the billing amount. If still your answer is the same, it shows that the policies of BigBazar are not customer centric and are only for profit making. Under Consumer Protection Act 1958, if trade or service provider resort to restrictive practices of trade, it is infringement of rights of consumer. Being the same matter, the coupon was issued and not redeemed to me, I’ll take this matter to the consumer court and also put it on the social media to make others aware about this fraud. Your answer/action will show how much BigBazar (Future Group) value a loyal and regular customer. Saket Arora

We had bought the sofa in August 2015, the foam on which we sit has squeezed a lot. Official complaint was done on 14/12 and was acknowledged by their official named Shankar on 16/12. Unhappy with the response we visited the showroom at Nagpur on 20/12. Upon their very assured promises for resolution within 24 hours by Mr. Rehman and Mr. Ajay (managers) we came back. Today is 27/12 and there is no response. We now want return of the cost of sofa i.e. Rs. 42945 and Rs. 10000 against the harrasment and penalty to hometown, so that they remember that after sales service is as important as sales.

Hii I have a grievance against Big Bazaar Avani Riverside Howrah. Today on 26th Dec Saturday I went to Big bazaar Avani Riverside Howrah. I did my shopping of grocery on ground floor of bigbazaar and had an exit. The grocery was quite heavy for me.Suddenly I thought of buying some cosmetics and clothes from first floor of big bazaar so I went to the first floor and asked the baggage counter person to keep what I had bought from ground floor of big bazaar.. he denied..he said he cannot keep what had already been sold and told me to go to the ground floor take pass and take trolley.. I called the other staff over there for help so that I can keep my baggage somewhere and shop freely.they just made me to go upstairs and downstairs and did not show any gesture of helping.they told ki agar aapka saman baggage counter me rakhenge to dusre customer ka kaha rakhenge.Its means if I buy something from ground floor and want to buy other things from first floor I have become second grade customer. I am shocked with this behavior of big bazaar people.I loved to buy things from big bazaar and I am a regular customer. Unfortunately I will have to break this bond with big bazaar.I had never experienced this type of behavior from any other brand.kindly look into the matter. I was there in big bazaar between 4-5 pm.kindly ask the staff during this time for such a rude behavior.I want Avani Riverside Big Bazaar staff to apologize to me. Thanks Nutan

This is about an incident happened to me on 27th november 2015.BIG BAZZAR was new to varanasi, i went there for shopping with my mom and dad.upon reaching there we were told by the employees that there was future group diwali cashback offer was going on by which if we would buy goods of excceding amount rs10, 000. We would be given rs 125 cashback every month for next 11 months. We instantly agreed upon it and purchase an HTC DESIRE 526g+ phone from ezone section of rs 9, 500 and a fry pan of rs1, 200 from the adjacent section.Upon billing i gave them my cash back and other cards given to me and as told by the representatives to me for availing neccesary cashback offer.We left happily and satisfied from the store, again when i went to store on december 5 to avail my due cashback, i was told my card had none. .i was completely shocked to hear this, then i went to big bazar varanasi customer seva desk as they called it for redressal of my issue there was a lady representative who on hearing on my problem shouted on me and said ive not joined both bills in my cards, its my fault nothing can be done and servers were closed, i felt heavily insulted as my friends were too there and she also called me lazy and suppresive.Upon insisting to meet head cashier the other turned to hear my problem and on scanning my card and bills it was found that my EZONE BILL WAS ADDED TO MY CARD BUT MY OTHER BILL OF RS1200 WAS NOT ADDED TO MY CARD DESPITE MY CARD NUMBER BEING MENTIONED ON MY BILL, DUE TO WHICH I WAS NOT ABLE TO GET MY DUE CASHBACK AMOUNT.then the lady was removed and a guy named MR ANSUKH was at counter he said he has registered my complaint and sent the same via email to head office in mumbai and it will solve in 7 days and told me to enquire by phone.now when im calling there is no response to my complaint, guy at desk is saying there is no such ansukh and no such complaint.upon persistence and calling from other no. which is not saved MR ANSUKH came asking me to come again, ive gone 2 more times but it was of no use.i asked them to forward a copy of complain mail to my id:[protected]@gmail.com . he didnt did that also.im regularly mentally harrased by calling them again and going to them again without any fruitfull result.infact on correspondence by phone has itself cost me more than rs 300 as they sometime cut call in between, said the guy was in meeting.IM COMPLETELY BROKEN AND DISAPPOINTED BY THIS BEHAVIOUR OF SUCH A REPUTED BRAND TO ME .JUST WANT JUSTICE TO BE SERVED AT THE EARLIEST.my details are as follow name :SAMYAK PANDEY FUTURE GROUP SHOPPING CARD NO:-[protected], BIG BAZAAAR PAYBACK CARD NO:-[protected], CONTACT NUMBER:- [protected], [protected]

On 25-11-15 i purchased some items from Big Bazar, Z Square Mall, Kanpur. the bill amounted to Rs. 1585/-. i presented debit card for payment. The cashier swiped the card, entered amount and i entered PIN but he said "Sir, transaction has failed, and we shall try at another terminal". he took my card to another terminal where another cashier swiped my card, entered amount and entered PIN and the payment was through. When i was going through my bank statement, i found that payment of Rs. 1585/- was debited twice on same day against the same bill with two different POS numbers. 25-Nov[protected]Nov-2015) POS PRCH POS[protected] FUTURE VALUE RETAIL LTDKANPUR 1, 585.43 25-Nov[protected]Nov-2015) POS PRCH POS[protected] FUTURE VALUE RETAIL LTDKANPUR 1, 585.43 I have complaint this to the customer care people at Big bazar, Z Square Mall, Kanpur and have given the xerox copy of the bill, payment receipt and bank account statement but have neither heard from them nor amount has been credited to my bank account.

Hi, I bought a t24 sim card from your high street mall, thane outlet on 18th Dec, 15 I was charged Rs 80 and sad said Rs 80 talk time will be credited when the number is activated. Also your call rate will be 42p/min for lifetime. Now today when my t24 number [protected] is activated, I have received only 40/- talktime also when contacted with t24customer care, they say aapka itne kaa hi recharge hua hai plus 42p/min callrate is not for lifetime, its only for 3 months. After hearing this I feel cheated. Really disappointing. Didn't expected this from Big Bazaar .Skeptical, to trust big bazaar again. Plz resolve my query and credit all those said at your outlet onto my t24 number at the earliest.

There was an offer of Rs.20 talk time on some face creams in Big Bazaar Rajajinagar Branch Bangalore. I bought two creams of Garnier on 12th Dec, 2015. Before billing as well as after the billing, I asked them how may I avail this offer, do I need to contact somewhere. Both the times, I got the same answer that- it will be credited automatically within 72 hours. On 15th well I called [protected] (Big Bazaar CC), they told me to call 52121(T-24 CC), as the talk time offers are looked after by them. I called, 52121, they told me to call Big Bazaar CC. Again I called [protected], and raised a complaint. Then I received a call from BB Rajajinagar Bangalore. Instead of listening what I am telling them, they were discussing among themselves. then the call as disconnected. After that, again they called me, but I could not attend it. Then, yesterday, on 18th Dec. 2015, again I called the Big Bazaar CC to ask them about the status of the complaint. I was told that I will be getting a call today (18th Dec) itself. They didnt call me. When I called them today(19th Dec), the Customer care executive informed me that they have called me, and I gave them wrong Bill Number, and as the bill has expired, they can not do anything now. I told the CC Executive to re-raise the issue. Finally I received a call from BB rajajinagar, and again was told to call 52121. I denied as I already had confirmed from them that 52121 does not deal with special offers provided by the store. I was told that I would be receiving a call from the manager today, but till now no call, and the issue has remained same as it was 3 days ago. I dont understand how long is their 24 hours.

I purchased one sweater in Big Bazaar bangalore Hebbbal store after 15 days when I went to exchange sweater they said we are not exchange the material and telling that you used the sweater and wash this and staff telling that do wherever you you how they behaviours are very embarrassing me.

I had ordered a 2+1+1 Sofa set and a Luna Center table at home town vikhroli. I got a 20% coupon with which I ordered a study table and a pick up stool. Agreed Delivery dates were 12th Dec for the Sofa Set and Center Table and 13th Dec for installation. For the rest it was 26th Dec delivery and 27th Dec installation. I am alone with my daughter and hence I asked for a delivery time after 5 which was agreed upon since I work on Saturdays. Inspite of multiple people calling me about the same subject the delivery happened on 12th Dec at 2.30 pm.Luckily my daughter was home and the boxes were unloaded. The Tax Invoice was for a lower amount than my advance receipt. I called them and found out that they had delivered one 1 seater less. I was told this had a different order no and hence would be delivered Tuesday, i.e today. After heated arguments one Nandkishore called me and we agreed that the delivery would be at 6 pm on Tuesday, ie today. Now I get a call from someone telling me that my 1 seater is on the way. I cant understand as to how a company can be so disorganized that there is no inter departmental communication that too after repeating the same woes to multiple people at their call center. Yet to see the product quality. Now the Center table will be delivered with the study table and pick up stool on 26th, at least that's what I have been told. MY FIRST AND LAST PURCHASE FROM HOME TOWN!

As a T24 number owner on 11th Dec, 15 I get a message about getting 500 rs coupon for free shopping which was validate for 11 to 13 dec, 15. on dec 13 i brought some food product from big bazaar lake mall store. but at the time of payment i used my 500 rs coupon code, i was very sure that the the things i brought never cross 500 rs margin .so i brought a rice packet of 5 kg which was at a price of 255 initially, but at the time of billing they used my code and then wanted 595 rs more. cause the rice packet was 875 rs. but they didn't warn me before . after complete the billing when the asked me to pay 595 rs more i refused to pay the sum . because the offer price was still 255 on the board. so i came to the store manager who is a lady and young man .after receiving my complaint they simply deny that there was a tag of 255 rs written on it .when they took me that place the tag was already removed by the staff of the store. refused me to return my coupon and asked me to by the stock and have a credit note which i refuse to take . then they forced me to buy the stock which was 1095 rs. i didn't buy that and leave the store immediately. so is there any point of giving this kind of offer when you cant able to give such an offer .second of all after this happen remain denying that they are wrong, plus the store manager was a creepy lair . so there is all waste of time . big bazaar is completely became a fraud company.beware from big fraud baaar.