Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had purchased 2 multi purpose cabinets and 1 shoe rack on 26th October, 2015 which got delivered on 10th December, 2015 after multiple follow-ups. A Carpenter came to fix it and found that 1 multiple cabinet was damaged, he promised that the complaint has been logged and a replacement will be made within 10 days but that was a false promise. We called the customer care more than 30 times but there was no positive response. Every time a call back was promised but that was also a false promise. Moreover the customer service representatives are pathetic in customer service and seriously need proper training. We finally went to Ambience Hometown outlet from where a purchased the items and met Department Manager Anoop Singh and he promised the delivery by 23rd November, 2015, that was again a false promise. Till date the issue has not been resolved and we have now come to the conclusion that it was our biggest mistake to trust Hometown. The complete system and management is pathetic and highly irresponsible. They have denied to refund our money also. They have started disconnecting my calls. We are now planning to file complaint under consumer court because it not the matter of money, this now a matter of mental harassment.

Purchase dinning table with two chairs Inv no. 92158742 on 22nd November and which got delivered on 2nd December. A carpenter came to fix the table and chairs and since some part of missing could not fix the chairs and hence is still unpacked. Only dinning table is fixed. Have called Hometown twice but there is no resolution. We are only getting a response saying that the same is escalated to our workshop. Absolutely pathetic service.

Big bazaar advertises about it's mega sale but the advertised goods are not in stock at the stores. I complained at the customer care number but they refused to take the onus stating they are not responsible for the store stock. The nivea cream advertised at 50% wasn't available at 3 stores for 6 consecutive days but they promised they will deliver on 9th- i.e. when the sale gets over

I have purchased for more than 25k during future group shopping festival but the offer for my future group card is only rs200 but actually it should be rs.350 I called to future group customer care but I got negative response from their customer support. So kindly solve this issue as soon as possible

I dont understand how you function but dont you think that you should called up and enquired abt it? Its been 2 weeks from the day we received the product but no technician called-up till date. I had sent two call complaints, still then no help from your side. Is this the way you function your system? I am not happy at all. Even the customer care executives are not helpful at all. How long do you want me to wait? You took a month to deliver the product and now have to wait another month? Are you guys kidding? Very Bad, seriously

I purchased domestic goods from Big Bazaar Jabalpur of Rs. 1384/- on[protected]. the invoice no. 0168682 was prepared by Mr. Rahul Tetu (CH: 160483) at 18:22. According to invoice I was eligible for Rs. Rs. 15.00 free talk time on my t-24 mobile no. [protected]. But it was credited only of Rs. 10.00 at 18:34 . I have already requested to the counter man to feed my mobile no. in my invoice but he wrote down it on a plane paper and replied me that it will be credited within one hour. Although it is a small amount. but it is cheating. When I contacted on phone to the manager of big bazaar on phone no.[protected] he told me that he was busy at that time and he will contact me after 15 minute but no response has been given. Kindly take suitable action on such type of cheating. Thanks. Gyan

I visited Big Bazaar yesterday dt. 29.11.2015. When we visit for shopping, we wish to visit all section of the store to see all the things we need. But when you enter in Big Bazaar, there are 10-15 personel selling credit cards, lucky draw coupons, etc. and the are annoying for all the shoppers. This is a request to big bazaar to stop this and provide some serious solution to this. As we were irritated to go to certain sections of the store as there were these people standing with forms and coupons.

Purchased a Shoe rack on 8th November 2015, expected delivery is on 17-nov-2015 and reschedule to 19-nov-2015 and again rescheduled to 21-nov-2015 and again rescheduled to 23-nov-2015. after my repeated visits to hometown, Panjagutta, hyderabad, Telangana. they delivered the product. but till now no one has assigned for the fitment... very worst service from HOME TOWN...

Purchased a bookshelf on 7th NOV and was delivered on 19th NOV. After 10 days of kept storage at home nobody has come to assemble the item. calling the call center for information the the same is been of no use but a great waste of time. I am regretting the purchase from Hometown. Still the item is dumped at my place unassembled.

Yesterday on 25th November 2015 my friend and I went to bigbazaar. My friend had a Dairymilk in her clutch. Before entering the shop it is nowhere mentioned that clutches are to be sealed or we have to put stickers on chocolate or any stuffs. Always the guard let us go with wallet and clutches. We were inside the shop bought some items. At the time of billing the billing person also saw the chocolate but didn't utter a word. After billing Guard saw the chocolate while taking out the bill from the clutch and did an unethical behavior with us as we are looting the shop. If he cant believe us then he can see the cctv footage. We belong to a good family background and such activities does not suit us. I didn't utter a word to the guard as it may have created a chaos and an issue there. My friend was angry with the guard but she also told the guard that "Why will we take the chocolate like this. We have so many items so we can't buy a chocolate?". I hope you look upon the matter.

I ordered a bedroom furniture and dining table along with chairs, from hometown Lucknow before Diwali and they told to deliver it by 19th November, till date there has been no delivery initiated and since today morning when I'm calling the manager is not receiving my also. Didn't expect such ignorance from hometown.

Horrible service.. I ordered for a table on the 24th Oct. I was told tat v wud receive the product on 4th no.. It's 19th Nov till now dey hav not given an answer.. My humble request is pls do not opt for home town.. Staff - horrible and not capable.. I spoke to the customer relationship manager.. Who spoke like a door to door sales man n not a manager.. I dono how a brand like home town can treat customers like this.. M disappointed

I visited big bazaar located at V3S mall, Laxmi Nagar, Delhi-110092. I am a heart patient and implanted with AICD (pacemaker) device. Due to this devise i can not go through magnetic barriers at the exit doors. At the big bazaar I explained my medical condition and asked staff to let me through some other gate, but staff available there forced me to pass through those magnetic gates at exit doors. This could have been life threatening to me so I forcefully did exit through other gate but with lot of trouble with staff available at gate. Kindly educate staff there to take care of medical conditions of patients as a standard procedure at other security checks.

The company delivers bad products and when contacted for complains they have give a response even after registering complains. I have brought a bed from them which seems to be damaged but they hardly care for the customer and on repeating calling them they hardly gives you response. my contact number is [protected]

Voucher card is getting invalid said by Shop Person and told to contact customer care num. Cust care told to mail. I had already mailed on 13th NOV 2015 but no revert till time. Even not getting any proper solution cust care number.

Code : [protected]
Amount : 500 Rupees
Date of Purchase : 14th NOV 2014
Expiration Date : 14th NOV 2015

I had done shopping of food items, garments, etc on 12.11.2015 during the festive offer period for the total billed amount of Rs 13894/- from your outlet at Rave Moti Mall, Gutiaya, Rawatpur, Kanpur – 208005.

There was a festive offer going on in the store which offered 50% discount on 2nd item purchased. I had purchased 4 sweat shirts each of Rs 899/- (snapshort enclosed), but after reaching home, when I cross checked the bill with the items purchased, i found that total of six sweatshirts were billed (bill enclosed). So, double billing of Rs 899 & Rs 471.98 were done. (Invoice No – 0025461)

In order to get the refund for extra billed item, I visited the outlet once again on 13.11.2015. But I was shocked by the response I received from the customer desk representative – Mr Rahul. He took the photocopy of the bill and informed me that the matter would be taken care of only after few days when the festive season is over or whenever he is free. Being a rational consumer, I am not saying that all the customer would face the same problem, however what amazes me is the poor after-sales service from your help desk representatives.

When I informed him that I had brought all the clothes and he could verify from the bar code, he refused to do so and informed me that the video recording for that day would be checked and if it is found that the item has been billed twice he would arrange for a call back. I feel surprised by the way your coding system is working if you can’t check from the system whether the same item has been sold or still in your stock.

Moreover, when I requested the billing counter person to check for the video recording, he arranged for the same and after waiting there for almost more than an hour, I was informed that the video recording does not show any double billing of item. When I requested them to show me the video, they totally refused it and once again requested me for wait for some more time.

I don’t understand the fact that when there is no double billing shown in the video, then why your sales person and in charge is reluctant in showing me that video. You need to understand that customers feel cheated with such type of things happening at your outlets.

I have to state that I feel duped by your brand and more with your after sales service considering the fact that my family has been a loyal customer of your outlet since past so many years.

Such uncaring and unprofessional conduct from a company that vows on delivering exceptional service comes across as totally unacceptable and oxymoron-ish.

Details of the bill and the photos of the sweatshirts purchased are enclosed herewith.

My contact no is - [protected]

Hope to get a favourable response from your side as early as possible.

I would like to inform you that, in Shimoga ( Karnataka) Big bazar store I purchased some products on[protected]/- worth. Afterwards I visited for some clarification to store but your executive his name is Nithin his response is very very bad & he gave wrong information to me & he is not ready to give his store manager number also. Then some how I contacted branch manager & he was resolved my issue. Totally am unhappy with him & his words are hurts me a lot .

I had brought 1 three seater sofa, 2 one seater sofa and 1 center table.
There are 2-3 cracks occurred on 1 seater sofa because of the bad quality of the product/wood.
I am trying to connect on customer care no. since last 10 days but nobody is responding on that.

Invoice no. is 91022541 and 91034436

Please return all these 4 items and refund the money as they had mentioned that it's made of solid wood which is written on invoice also but after the crack occurred it's clear that it can't be made of solid wood or a very poor quality wood.

I had been gifted an home town gift voucher some time back. The voucher number is [protected].

Your outlet at home town – ghodbunder road has refused to accept this voucher saying that it has expired. Also, he refused to re validate the gift voucher.

How can you refuse to revalidate a gift voucher which has been bought by cash ? All modern retail outlets like shoppers stop, reliance retail extend the validity of gift vouchers after expiry.

I urge you to immediately re validate this gift voucher.

Otherwise, i will be constrained to initiate legal action and also ensure that you get maximum negative publicity about this incident on social media. All legal costs will be to your account

Shibu james
[protected]

I have enrolled for future group shopping card no. [protected] and big Bazaar festive delight card no. [protected]. I have produced both the cards at the time of billing always. On purchase on 25.10.2015 from big Bazaar Phoenix mall outlet, Lucknow for bill amount rs. 2614.46 till no. 9 invoice no. 0015573 tr no. 83003, I provided both my cards but the staff ASHISH SHARMA fraudulently feeded only my future group shopping card and used his personal big Bazar festive delight card for feeding. As a result my bill value has not been feeded in my big Bazaar festive delight card. I want the bill value feeded in both my cards otherwise I will approach consumer forum. I am a government employee well aware of my rights. Stop fooling people.