Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I am using SBI Styleup Credit card No ( 4726********8517 ) Name of
Prasanta Kumar Sahu, Saturday (7.11.2015) I shopped at Big Baazar
Kothrud branch Pune.

With an amount of 7054.02, however at the cash counter the card
was swiped twice. The cash counter guy said that there is some issue
with the card and asked me another card for payment so i did the same.
But after some time I received two different SMS of amount 7054.02
being dedcuted twice from SBI card.

I enquired at Bigbaazar Customer service and they said there was some
technical issue and the amount will be reversed within 24 Hrs. they
have also given me a written acknowledgement letter about the money
being dedcuted and the technical issue.

However the amount isn't reversed yet, I tried to contact SBI customer
care but it never connects. till i didn't recive my amount. Please look into the issue on priority basis since my billing cycle is from 17th every month.

Thanks & Regards
Prasanta ([protected])

My future group shopping card no is [protected], i got this card from Bigbazaar Purulia and the registered it, when i am asking for my username and password they told me to sms my card no to [protected] for my username and password, several times I made Sms to [protected] for user name & password, but sms reply was "Dear customer, the card number provided by you is already registered." I hope that I will be received a early response from your side soon. my mail address is [protected]@gmail.com, mob no. [protected].

Hi, I have purchased kitchen needs from your Big bazaar Ghaziabad branch (Aditya amll).I used SBI card, but it was showing Card not accepted and RS.1278.50/- has been deducted from my account .I kindly request you to check this and refund the amount. Thank you.

Complaint against mistreating and false allegation at BIG BAZAAR, VIP Road, Lake Town, Kolkata, West Bengal 700048.
With disgrace and pain I have to complaint about what happened today with me at BIG BAZAAR, VIP Road, Lake Town, Kolkata, West Bengal 700048 between 4-5pm . I am really in shock and anger with the things happened even I have not a single fault in it and the false allegation put on me when I complaint against an executive of BIG BAZAAR, VIP Road, Lake Town, Kolkata, West Bengal 700048.
The incident occurred between 4-5pm as I don't remember the time. I went to deodrant section to buy deos and put it in the basket and moved for the other product. But an executive of fiama di wills forced to have a look on new range of products. I told I have seen it and there is nothing but she was insisting me for a look. I went with her and then she showed me the product. I told her, that this product isn't a tester and I will not buy it, but she didn't care and opened a new product right in front of me and asking me to test it. I denied but she did and what happened next is horrible.
She sprayed the product without rotating the nozzle and the whole deo went straight into my eyes. I was in pain and what she and other executives where doing? They were laughing at me. This is a very shameful moment I felt and I couldn't open my eyes for 30secs, but they were continuously laughing and giggling about it. Then she asked me to go to the washroom to pour some water and still she and others were laughing.
I was feeling very shy and insulted and returned all the deos I was planning to buy and moved to other section thinking not to spoil my shopping mood. This is a blunder I did, I should have raised my voice at that point of time but being a gentleman and educated person, I didn't and went away from the section with pain in my eyes.
The pain eventually went away and I continued shopping. I am not a rich person like others so I took my time and buy the essential things for my home with a bill of about Rs900. After a spending a time of like 2 hours I paid and bought my things. I didn't think to compliant about that poor executive names SOHINI DEY. And was moving on but I saw they were looked at me and laughed. This time I really felt, its very insulting.
So after putting my stuffs into the bag and depositing it to the baggage counter, I went straight to that section and demanded to see the manager. The girl with whom I asked for the manager, went to that executive and called her instead of manager. She came and asked about the problem I have and I asked that I want to report this issue to the manager. She became sad and was pleading to me not to say to the manager as she could loose the job.
I still told her that I want to see the manager and want to report against the incident. She then started begging for mercy from my side and also ready to touch my feet in public. I said no. Then the next thing she did was expected from her, she offered me money so that I can let go this case. I didn't agreed. I asked her that she is a grown up women, how can she laugh at someone like this. She told me that this is her 1st job with ITC and she isn't trained by none for this job. She even told me that she is 26+ old and have a 5 year of worK experience in back office. I didn't paid the heed and asked for the manager name, she told me that she don't know his name and the manager passed by. Again she repeated that she will pay me the money to save her job or will do anything as I say. I told her, I want to talk to her manager about the compensation against this incident and report that others don't do the same thing. She offered me the money and was ready to pay what ever I was willing to buy from the store as its her fault and why the manager should be involved.
I find it logical and asked her how she is going to compensate what she have did. She hurriedly took me to the deo section and said that she will pay for the 2 Engage deos and she picked the 2 bottles. Finding it reasonable I said ok.
She then told me that she can't give it to me in the store, I have to wait outside the store to collect it while she pay for it as she don't have enough cash. I also don't want to put her in shame in front of her colleagues so I moved and she took my mobile number in her tab but in skype. She told me, once she is ready with the product she will call me as she have my number. I agreed and went to the other section so that she don't get embarrassed.
After 10-20 mins when I received no call from her I went back to the section seeing whether she left the deos over there or not. She ignored me. Then I went to her and asked, how much time more she need? The reply was shocking.
I directly put an allegation on me, why I am following her and why I always need her?
Furious with that I told her, now its time to talk to the manager. She took me to the dept manager, SUMAN DEY. I don't know what she had told her but the manager told me that she is not going to pay me for anything.
I briefed the whole incident to the manager and also requested to check the CCTV footage if he have any doubt and he smiled on the incident of the executives laughing at me and said sorry and will train the executives next time so that deo doesn't fly to the eyes. Then the executive who sprayed on my eyes, infront of the manager, put an allegation, why I asked the number of her, as she was trying to prove infront of him that I was stalking. I said, I did asked because she saved my number in her tab and if in case she is bit late in giving me the product I could call her.
Then manager asked here and there with other executives and told me that I can do what ever I want to do .He said right to the girl that he will handle the things and she need not to be worried about this petty incident. She repeatedly saying to the manager that I demanded money from her becuase of this incident. Dept manager, said I can mail to anyone and he will take care of the issue and it's a human error which no need to brag about and charge his executive.
At any point of time – 1. I never demanded money from her, just compensation, that too big bazar has to pay for it.
2. I never hoped that this is the human value big bazars managers and executives have in their mind. I can talk, walk, see and hear, I have a feeling that big bazar have no values and had made fun of the disabled people which can't do things like a healthy person.
3. I only fault I did is I tried to save the job and the name of a poor girl who was pleading me like a beggar to save her job and her reputation. And in return, put an allegation in front of the manager that I was following her.
I know even I mail to you people, you won't do anything regard to this and these people like Sohini and Suman will keep making fun and fool of the people. But I wish to consult this to my lawyer so that anything could be done to that.
Your poor loyal and disrespected customer

I ordered for a combo of kitchen utils of chimney, cooktop for which an induction cooker was said to be free. To my surprise when the induction cooker is delivered it came in a completely damaged condition(Surprised that if it is an offer then a damaged piece will be delivered). I went to the showroom right away for replacement and they promised to do so and get back in 2 weeks. But even after a month no action is taken, intermediate calls were made by me for an update and they just skip the information that it is pending approval here and there. I am surprised that after placing an order it will almost take atleast one month to use the product and if a damage piece comes, then you have to just keep running behind them for no luck. Surprised to see such a reckless behavior shown towards customer. Very poor service, it will seriously kill your patience.

Today I visited Big Bazar(Durgapur, West Bengal) to buy grocery and vegetables..wherein at the billing counter both the cashier and his fellow helper misbehaved with me when I asked them to pack my things in two(2) packets! This is not the first time they misbehaved with me..since I m a regular customer I often come across this sort of behaviour from your representatives. They show a similar rude behavior with other customers as well..Moreover when I asked them to behave properly they were giving me that "don't care look" as if I was talking to a wall. I expect atleast some corrective steps to be taken in order to teach your guys to "behave" politely since we r customers and not beggars! Regards, Priya

Dear Sir / Madam,

This Is Pramod Rajbhar.I am wraked in Future Group Jan 14th 2010 to 23 Sep 2014 in Kandivali (Big Bazaar) Mumbai.


My PF A/C No. is MH/212480/15504.I fill my pf form on 23/9/2015 but they are reject my form. I again fill My form with my all document 09/09/2015 but they are again reject my form.

Kindly check My matter.And give me a Positive Report.

Warm Regards,
Pramod Rajbhar
[protected]
[protected]

I had bought dallas king size bed before 2 and half months back from hometown for 34 k bucks. before 3 days, hydrolic portion of bed got separated from wooden block.Since then, i am calling hometown customer care number for repairng the same.but, nobody is bothered to give a service. everyday they are telling same sentence"within 48 hours, complaint will be resolved".but no any initiative has been taken yet from hometown side.so, if you expect good product with support after buying, PLEASE DONT BUY HOMETOWN PRODUCT.

Hi Priya,

Bought a acer laptop e571 from Ezone central mall outer ring road Bangalore on last Sunday 25th Oct 2015.

initially the store tried cheating me by selling used laptop which when i raised it with the store manager, he somehow managed the situation.

they have given me 2 offers which were running (1. Rs. 1000 off or 3750 big bazar voucher)

when they got to know that they got cuaght red handed by selling used laptop, they refused to give me 1000 rs discount offer.

for selling a latop i had to invest 4 hours in your store due to highly unprofessional staff.

Ultimately they accepted that the first laptop which they were trying to sell was used, then they showed me new box pieceof above ACER E571 laptop.

I bought the above laptop after good 4 hours and then no discount offer was extended.

i opened the laptop at home and started using only last night and i realised some issue, so I called up the toll free number of ACER.

they told me that "sir seller has cheated you THIS LAPTOP IS OUT OF WARRANTY.

Now the ezone (Central mall outer ring road Bangalore) is not refunding the money, i want the refund and nothing else.

Please help and get me the refund...I really really want to sue ezone for the agony which I went through while making this purchase.

Regards,
Himanshu
[protected]

Date: 23/10/2015
Last Friday we went to a Big Bazar near Manjushree, Purba Medinipur. The overall experience was very very bad. For few things there were offer, but we are not able to use that.i.e. one offer is that if we buy 3 300ml cold drinks can, we will get 4th one for free. When we choose 2 different type of cold drinks, the Big Bazar people were not able to provide the offer while the other counter people get that same offer. They can choose 4 different type of can and will get offer.
Please provide some solution for this.

Today I went buy some products. The one product was Duke's waffers(vanilla flav.). When I went to take bill the cashier told this product is not updated and was kept for sale? I told him y u guys kept for sale when the product is not updated, then I left all the products n went for complain, at that time all cashiers were laughing. A man from CSD came and talked that guy he was using a word "SHANTA"(a vulgur word in kannad to me). This is the way u guys give service to ur customers? And then I called upon the manager, he didn't came but someone came on behalf of manager, I told what happened with me, I also asked his name and the name of that guy who talked vulgurly to me, he told 'No, I can't tell my name' and went away ignoring me.

I have purchased a Trolley Bag and Skybag frm Durgapur Big Bazaar. Total Bill amount Rs. 4430 and I paid the amount at Terminal # 007, Trans # 16752, Cash Memo No: 0080853 at about 13.03 p.m on 20.10.2015. The Counter issued me a Future Group Shopping Card No: [protected] and told me for registration at customer desk counter. Accordingly I have gone to Ground floor for registration. But I have to wait for a long time (Not less than 35 mins) where as purchase time was " only 15 mins. Then the person behave with me very much rudely and even told me " DO NOT SHOUT". I got astonished. I left the place. Mean time my family also paid for another shopping Bill for Rs. 808/- (Sundry items)- Cash Memo No-0016006 Tr- 92451. Pl look after the matter. Hopeless service from your representative.

Hi, I have purchased shirt from your express avenue outlet with Trans#89539 and Terminal# 29.I used SBI card, but it was showing Card not accepted and RS.714/- has been deducted from my account twice amounting 1428/-.I kindly request you to check this and refund the amount. Thank you.

Hi team, As yesterday brand factory(kukatpally) swipe machines were not working my money got deducted twice and 3rd time it was successful. so over all my payment was 3 times. so kindly let me know when will the refund be initiated, also share your kukatpally store manager email id so that I can forward the same as I need the refund asap.

Order No.[protected] (Order no. changed without prior intimation and delivery date changed from 3rd Oct to 20th Oct). After fighting with Customer Service head Sujit got the delivery and fitting on 3rd itself. With the delivery of the dinning table came a faulty chair. Gave instructions for replacement and was promised 7 days replacement. from 3rd till date no update received from your end and after again fighting am promised a replacement by Monday19th Oct. Should we leave our work and just sit for you guys? I need the delivery by tomorrow else compensation for the delay and trouble caused. Need to speak to your Vice-President for this as well.

The pathetic situation from HomeTown I faced. I ordered work table and chair. They said it will be delivered in 15 days. After 15 days I got call from HomeTown customer care and said another 50 days to make it delivery. When booking itself they charged material cost and delivery cost etc.. But really worst response and customer support. I am really really frustrated with them and their response. Some needs to take action on these people, which are playing with customers money. Address: Big Bazar, Home Town (4th floor), Ameerpet, Hyderabad Manager: Madhan Mobile Number: [protected]

We wrote the following mail to Hometown, we visited showroom several times to raise a compliant about the quality of the dining table we purchased, following is the email we've sent despite of multiple emails and calls requesting to rectify the error, Hometown never bothered to fix the issue. Never purchase products here. We are going to post everything with bill invoice and mails on Facebook and twitter atleast someone else will not waste their hard earned money on Hometown products. Here's the mail i wrote to Hometown with no proper response rom them: Hello, We have concern with one of the products purchased at your store Hometown (Begumpet branch). Invoice date[protected] bearing invoice no. 1012383, Customer ID :[protected] with 1 warranty. Item name: Canadel 1+6 dining set DK/ WLNT/BLK We identified a problem with the set and raised the first complaint in January 2015. In six months no one took are of the issue, we visited the store more than 5 times but the issue was not taken care of.After lot of persuasion and waiting for 6 months finally your staff arrived and took pictures of the product. Our concern is the quality of this item, within 6 months the product is damaged, repair will not be a permanent solution. We request for an exchange of this defective product. We appreciate a speedy response on this issue as we waited for more than 6 months for you to respond and we still did not get this fixed.

I am a continous user of Big Bazzar products since 2008, profit club card no[protected] & Pay back card no [protected] & happened to be a kolkata. Serving as senior Inspector L/M, dealing with consumer grivances had been posted at AGARTALA, Tripura & the services of this Big Bazzar, at AGARTALA is the worst to say. On 12th August # jeans of MATRIX made was purchased by self, out of which one started to torn with the 1st wash. This is not the first time, I had a prior experience of self with jeans of DJ & C, perchased from the same store having the same fate. Like the previous time, this time I also went to the Store & made a formal complain copy of which is as enclosed, but even on the 14th day of the complain the same has not been resolved or no intimation provided in my mail adress even. Hope to get redressal at the earliest.

Hi, I purchased groceries in big Bazaar, phoneix mall, Chennai on 4th oct 2015, Retail Invoice no.0068615. We purchased Moong Dal 1 kg, but we were billed for 3Kgs of moong Dal. how could the biling be so irresponisible ? they hav scanned the same 1Kg packet thrice.. same way one 100g dove soap is being billed for three in one pack (3*100g) Now im not sure how the amount is gonna be compensated. I feel advising my relatives and friends not use big bazaar at any cost... very poor at attending customers, not only in billing section .. but in all sections.. no decorum .. feels like cheap fool to purchase in Big Bazaar.. Please let me know how im gonna be compenated for the Extra Billing at the earliest.. I have attached the scanned copy of parts of bill (as it is a lengthy bill), where the have billed me eXtra..

I visited espalande metropolitan building, kolkata-700013 big bazar on 2nd october at around 1.45p.M .I purchased dress material wotrh rs 3757(Cash memo no 0000722).Later on i decided to purchase a olay cream worth rs 1600(Cash memo no 0007081) and the sales girl made a separate bill of that.I put that cream in my bag as no carry bag has been given.At exit gate due to some technical problem the beep sound raised.I was just about to take the cream out of my bag the female security staff passed a comment that" oi to bager modhhye kichu ache jetar bill hoyni"( hey look, something is there in the bag whose payment is due).But the other security personnel checked that i have paid the full amount and i have not stolen anything from your bloody shop.This is such a and completely unexpected from a reputed chain store.She could have told this in a better way.Try to train your staffs while taking to the customer.We go to your shop not to steal something.I am a regular customer of narendrapur wood square and hiland park big bazar.But never faced like this before.Complete .Think twice before go to bigbazar as dignity is the first priority for everyone.