Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Today i have done a purchasing of Rs 983/- from Big Bazar Showroom of Ambience mall Gurgaon. In this i have purchase two sets of Nivea Soaps (Sets of 4+2 free) MRP on which was Rs 145 each set only but when i have checked the bill at my home i saw it was charged for Rs 168 each set. I have attached the picture of Soap and also of the bill for your kind reference. Regards CA Ankit Agarwal +[protected]

We bought a koryo rice cooker Last week in big bazaar, gulbarga. The product stopped working the first time we used it. When we approached them to return the product they did not take any responsibility for it and were not concerned about the complaint. We were asked to go to the manufacturer directly who does not respond to calls. It was a pathetic experience with one of the most reputed companies

My name is Sudipta Mishra, My phone no is [protected]. Yesterday i have purchase a napkin packet from bigbazar high park, Kolkata branch. The MRP of the product is Rs. 80. But bigbazar have billed me Rs. 99. While billing when i have asked to counter person he told me that you can contact to customer care regarding that. My question is that how a shopper like bigbazar can take the product value more than MRP. Is it a illegal? If bigbazar is taking 19 rupees from a customer and daily 1000 peoples are visiting the place means bigbazar is cheating daily 19000 rupees from the customer. Is there is any one who can is stop and high light this issue.

I ordered an item(Modular Kitchen) at HomeTown, Phoenix Market City Mall, 4-A/B, Ground Floor, Whitefield Main Road, Bangalore- 560048, Karnataka. on 28/5/2013, priced 1, 04, 000 of which i payed 52, 000(26, 000 as cash and 26, 000 as exchange voucher). As per the bill, they should have delivered the product on 26/7/2013. But, till today the product has not be delivered. They should either deliver the product or return the money with interest. --Regina Arulsamy --[protected]

I went agartala bigbazar last 10th August, i surch a dinner set and after half an hour i found and the price is 1900, when i tell a boy to packed this he told me due to some product missing they didnt sell this then after 1an half hours i decided to take this dinner set which 1stuff is missing.when i went billing section they scan and told me 4000 rupees...i told them in the crockery section it show only 1900, again they cheked it and told the offer is gone few days ago...so why they a bord in this section that only 1900 is rhe rate...i m totally disappointed by ur service..eeeeeee

I went to big bazaar today At 1 Pm..i was there in ladies department Checking out some clothes..i saw a heap of clothes and was started searching..suddenly i hear a Loud voice shouting at me lyk hey dont do this.i said u should hav said politely.she said dont teach me..and i started discussing about this to my mom.again se started shouting at us.even she pointed fingure at my mom saying m not talking to u blatanly..she was so loud and rude.even after tht she started making fun o[censored]s by discussing the whole incidence with staff and other present there..u can eveb check the cctv videos to know ehr se did..tht was very disappointing...this tym of customer service was never expected from a brand like big bazaaz..I wanted to talk to manager too.bt they not let me do this..this type of salesperson are degrading your company goodwill..i wont be able to visit big bazaar as m afraid i have fo face this situation again..i hope this would never happen to anyone else.it ’s my humble request that kindly look into the matter and take some serious steps in this regard to improve her conduct and behavior.salesperson name-prashishta srivastava location-lucknow..bhootnath branch

I ordered Modular Kitchen and Wardrobes for my Flat . Firstly work completed after Seven months after chasing them to do the work . Designing of wardrobe Faulty as Lofts provided are so small that nothing can fit . Rate given to me is wrongly Calculated variation is amounting to Rs 127142/- . No proper Bill given to me . The store from where purchase has been shut down.

Sir i have purchased hometown furniture through paytm. i got it deliverd at mumbai. when i purchased furniture i confirmed from home town furniture group customer care about my desire to get it assembled in veraval, gujarat-362265 for which they readily agreed. furniture got delivered with a crack, i lodged complain with photograph to paytm with copy to hometown. for which hometown replied they will rectify it during assembly. and it was confirmed in their service rep that for one year unlimited assembly/disassembly is free. now when i asked to get it assembled in veraval, gujarat they are making nonsense excuses like of non assembly area and asking nearly 2000 for one visit of rep for assembly and nearly 10000 for repair when the item which is broken itself cost nearly 7000/- there is no response to my my numerous call to home town regards yougender singh [protected] [protected]@gmail.com purchase from home town (future retail ltd) invoice number 91537377 dtd 28 apr 15 91541472 dtd 29 apr 15 91572626 dtd 12 may 15

I have purchased two beds, one almirah and one dressing table from hometown, Kolkata 2013-14. The furniture catches fungus during rains. After my complaint the company has sent two guys who did some polishing so that there is no fungus. Discussions with the servicing guys revealed that as I stay in first floor the humidity is quite high and as a result there is fungus all over the furniture. I am facing the same problem this year also. Request not to buy any product from Home Town if you stay at Kolkata and in First Floor.

We have visited Saligramam Store on last Saturday for shopping, we found sign board near kids section stated "Offer : Buy 2 Get 2 Free", we were finding clothes for my kid, we spend around 1 to 1.1/2 hour to find the correct fitting, finally we found 4 dresses (for Buy 2 get 2 free) again nearby kid section for Men's shirts "Offer Buy 1 get 1 Free", again we spent lot of time and found 2 Formal shirt worth of Rs. 799/-. Finally we reached billing counter by 10 pm, while the billing executive scanning for billing, he has told these cloths are don't have Offer. I was so irritated by the way they have responded, No body was there to assist during the selection of cloths, no traceability at all, poor in arrangements. I may a purchase small amount of cloths, but the service level are very poor, Please don't give fancy add and mislead people, That's my First and Last visit to Bigbazaar, thanks. Please respect Customer and their TIME

Big bazaar Meerut pvs mall It has been 2-3 times went to big bazaar but due to non functioning ac had to cancel our planned purchase . When enquired staff told us nobody bothers to solve the ac problem and they have to bear the condition as well. When I asked for complaint they told me to write on white board whose marker was not working, after then I wrote on complaint diary but the condition is same till date.

I visited 3 big bazaar branches on same day and the price was different for pressure cooker(model: prestige hard anodized Mimi handi). Price varied in MRP as well as in big bazaar own discounted price at a difference of 1000 to 1500. So how to know the genuine MRP of a product on the day of purchase?

Hi,

I had purchase a profit club card 08 Feb 2014 and I have deposited amount of 10000 Rs.

As the scheme says "Pay Rs. 10, 000 & Shop worth Rs. 12000".

But when I went to Big Bazaar store on 02Aug2015 they told me that your card has been expired and you can not get the benefit of Rs.2000 and the rest amount will be refundable.

But as per Profit club Card Term & Conditions

* Amount unused after 18 months of the enrollment date will be refunded after proper customer verification. However the refund will be applicable only for amount deposited by customer minus the amount utilized by the member.

In this point clearly mentioned the your mount unused after 18 Month of enrollment date.

but they denied this point and says we can give you the benefit. while they already replied to me through mail and phone that you can you your amount before the card expiration date.

on 3rd August 2015 I bought Danone Mango lassi from Big bazar store in Vasant square mall. Before taking a sip, I just checked the expiry date and found that the product was already expired approx. 15 days back. When i went to the store again to check the dates on the balance packs . I found that all of them were expired and were displayed on the front shelf of the second floor . This is the second time that I unfortunately ended up buying the expired product from this store . The first time I bought the flavored yogurt and consumed it and fell sick but did not bother to complaint and just ignored it . But it seems this has become the practice of this store to sell expired products to customers and earn money and not bothered if someone fell sick .Who will take the responsibility if something happens to the consumer .Does future group have any answer or do they only believe in selling products whether it is good or bad . Pls dont play with the customers life. This is not a joke .You are putting someones health on risk .

Dear Team,

Warm greetings!

We had registered complaint against the poor quality of cushions used in the chairs that were part of the dining table we purchased last year on 27 August 2014 (Bill no.[protected]. Your technician visited and agreed to quality issues in regards to cushion used in multiple chairs. We are still awaiting actions to rectify the problems from your store.

We have been following up regularly for over a month with your customer support and yet we have not received a resolution to our problem. Multiple emails were sent to crf.[protected]@futuregroup.in and no response was provided. Every time we call the customer care support we spend over an hour explaining the issue and are promised that action would be taken but now it is no surprise that those promises were hollow. Your technician exposed that the there are quality issues with the cushion to his reporting manager who was completely indifferent to the problems. He rudely pointed to us to send the images of the defect and send an email to the your email id. We tolerated his uncalled for language, attitude and obliged with his directions. We sent reminders to those emails as well through aman.parakh.[protected]@gmail.com email ID but again we received no response. If I may say this is the heights of callous attitude in consumer service .

In light of the background of this issue, the harassment that we have gone thought or if we may quote "punishment of buying goods from HomeTown" we seek actions on following:
1. Quick replacement of the cushions used in all the chairs
2. Compensation for the harassment that we have undergone. We expect the company pays Rs. 20, 000/- as compensation.
3. Contact details of customer grievance manager to whom matter can be escalated.

We sincerely believe that this is our last communication to you and that you shall act on all the things listed above. Please note that we expect this email to be acknowledged and that we should be kept updated on the progress of the issue resolution.
Request you not to test our patience and our concerns lightly and unimportant.

Thank you!

Regards,
Shrenik Parakh

Background: I purchased the Marina Kingsize cot on 27th July 2014. Within 2 to 3 months from the purchase the sheet and Lamination on the foot board started coming out. I managed then by putting Cellotape over the sheets. On 5th July 2015, while trying to clean the area near the cot, I tried moving the cot around 3 to 4 inches and suddenly I hear noise and see that the Footboard of the cot has come out from one-side. I raised a complaint on 6th July, specifying all the details. After repeatative follow-ups, on 9th July Carpenter Lal Bahadur visited my house for the inspection of the complaint. Mr. Lal Bahadur agreed that the Product is of Poor Quality, and the Footboard of the cot can be replaced based on my Request approx. within 10 days time. He asked me to share the pictures of the damages along with the Invoice to Mr. Praveen via Whatsapp.I shared that the same evening. On 13th July, Mr. Sapan called me asking to again send the Pictures on his mobile. I did that. Next day I followed-up with him on the replacement, and he mentioned it will take another 10 days to get the replacement done. The next day Mr. Pawan called saying that based on the instructions received from Mr. Raju Datta, the cot cannot be replaced and it can only be repaired, as we have broken the cot. I denied his statement and asked "what's the guarantee that even after repairing, the damages won't happen again within a few months, as the product itself is of low quality". He in turn asks me "whats the guarantee that we wont break the cot again". I was very much anguished and clearly denied his statement and stated that if the cot was of a good quality, it would have not got damaged just by trying to move it, within a year from purchase. The same day, I spoke to Mr. Lal Bahadur again and he clearly stated that he has conveyed the problem clearly in his job card and based on my request he told me that he will again speak to Mr. Raju Datta trying to explain him of the problem. On 18th July, I wrote an e-mail on the bad experiences before and saying, if the replacement can't be done I'll raise a complaint in Consumer Court and post my experiences on Facebook & Twitter. On 19th July, Ms. Shanthi called me agreeing that this is a Product defect and the Footboard will take 1 to 1.5 months for replacement; as there are similar 7 orders waiting the same. I explained that I 've not been able to use the cot since last 2 weeks and waiting for another 1.5 months will be too much. I still requested her to confirm that if Hometown is ready to replace - thinking that I will agree on getting this repaired may be till the product gets replaced. She told me that she will let me know the next day. I didn't get any call the next day and after following up that day and again the next day, on 22nd July I got a call from Mr. Raju Datta that the cot can't be replaced as the damages has been done while try to move the cot. I explained him that I didnt try to move the cot too much, and just tried to move 3 to 4 inches while this happenend. He in turn told me that even to move 3 to 4 inches, the cot must first be dismantled and then re-assembled. I disagreed on the fact that the cot can be damaged because of just trying to move the cot a little bit for cleaning purpose, and mentioned that this has happended because the product is of low quality and it should be replaced. He told that the product is discontinued and can't be hence replaced; I asked him if the product is discontinued and they cannot replace the footboard, then they should replace the cot itself with that of a better quality, as the product is still under Waranty till 27th July 2015. The same day, Mr. Raju wrote an e-mail asking if I'm ready to repair. I replied denying the same, highlighting the Worst experience I had so far. After a little while, I get a message on my mobile that the complaint is closed. My Questions now: 1. How could someone speak to their customers so arrogantly, like the way Carpenter Pawan spoke? 2. How could Mr. Raju say that the cot is damaged due to mishandling from my side, when Mr. Lal Bahadur and Ms. Shanthi agreed that this is a Product defect? 3. How could Mr. Raju say that the product is discontinued, when Sapan told the product can be replaced within 10 days, and when Ms. Shanthi mentioned that the product can be available in 1.5 months time and there are 7 orders waiting the same? 4. How could Hometown close the complaint without my complaint being addressed properly? It seems, as if they were in a hurry to just close the complaint, by any means. 4 days back, I lodged another complaint on their website stating the entire experience as mentioned above, and till now, I've not received any kind of communication from them. Hometown is just trying to totally ignore the issue.

Please be informed that I purchased one dining table with six chairs and a wardrobe and a king size double bed cot in the month of February, 2013 from your Bhabanipur (Kolkata ) store and my order number is [protected]. The dining table needed repair and 4 nos chairs needed replacement during warranty period( The dining table is of glass top with metallic leg type) . After that the different legs of the dining table got detached at different times from the glass and your different Kolkata technicians repaired these defects approximately 30 ( THIRTY ) times but again the legs are being detached . Please also note that 4 nos chairs had become torn due to its poor quality. I lodged a complaints on[protected] with your customer care over phone and they gave me the complaint number as 5139576. I requested for a replacement as these could not be repaired by your Kolkata technicians. Almost all of your Kolkata technicians tried to repair the dining table with their best efforts but they failed. I talked to your customer care ( [protected] ) a number of times. Today when I talked to your customer care the officer who attended the call told me that your Kolkata store manager would talk to me. Your Kolkata Manager talked to me and told me that he would send a technician and solve the issue. A few minutes after that I received a SMS stating that my complaint number 5139576 is closed . I failed to understand that without attending the defects how my complaint could be closed. I again talked to your customer care regarding closure of the complaint the man attending the call told me that your old complaint is closed and my new complaint number is 5140381. Again Sir/Madam, I being an ordinary citizen failed to understand the trick behind this. One thing I guess could be that in the original complaint I requested for replacement and in the newly generated complaint they mentioned this to be for a repair. Sir/ Madam please spend few minutes of your valuable time and arrange for a replacement and relieve me from further harassment . Yours Sincerely Manas Kumar Pal

Please be informed that I purchased a dining table set along with a wardrobe and a double bed king size cot which were purchased in February, 2013 from your Bhabanipur ( Kolkata ) store my order no is [protected]fi. The dining table needed repair and the 4 nos dining chairs needed replacement within warranty period. Again after some time the legs of the dining table got detached from the glass top of the table and it was repaired. After that a total numbers of approximately 30 ( Thirty) times the different legs of the table got detached and the same were repaired by your teams.Again two legs of the table got detached from the glass top. Furthermore the dining chairs ( 4 Nos out of 6 Nos. ) also have become torn. We lodged a complaint on 21st july, 2015 at your customer care over telephone. I talked to your customer care a number of times and I requested for replacement as these are beyond repair by your service technicians of Kolkata. My complaint number was given as 5139576. But today your Kolkata store manager called me and told that he would send technician and problem would be solved and after few minutes of his call I received a SMS saying that the complaint no 5139576 is closed . I tried to contact him with the same number a number of times but no body picked the phone . Being helpless I again contacted your customer care and I was told that the Kolkata store manager would contact me and was given a new complaint number which is 5140381. Your Kolkata store manager contacted me and talked to me very roughly and told me the due to mishandling these defects are taking place. But would you please tell me who with his sane mind do such thing ? At this juncture I humbly request you to arrange a replacement as almost all your Kolkata technicians have tried their best to repair but failed and one after another legs are being detached. Your urgent and quick action in this matter are earnestly sought.

Hi I purchased 2 door wardrobe around 2 months back in bangalore from Marathalli. But when Hometown guys assemble the wardrobe, the lock was not working.I complained to the customer care. after one month they visted my place and did nothing. The complaint Number is [protected]. The worst news is that i got sms that issue is closed, without my confirmation. Do not buy Home town Products. They do not Provide good services at all.

I bought wall papers from your Hometown store in the month of Oct 2014. The wall paper has not been pasted properly and it is coming off at various places. On filing a complaint with your phone customer care (Complaint no - [protected]), i was assured that the service engineers would get in touch with me at the earliest. However after almost a week, all i got was a sms saying that my complaint no has been closed & that too after confirmation that my issue had been taken care of. On contacting the customer care regarding this false misinformation, i was again assured that my issue would be redressed at the earliest. This was 04 days back and still no communication from your customer care regarding any redressal. Your customer care is really pathetic and lackadaisical and treats customers as whereas its actually the other way round. In today's competitive world of home retail shops, appropriate customer handling and care is of paramount importance in order to remain relevant or else fade into oblivion which am sure with your kind of customer service, you definitely will.