Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi, This complaint is against HOMETOWN-PHOENIX MARKETCITY, VIMAN NAGAR PUNE. We purchased a Zircon High Gloss Study Table on 15th Aug, 2015 & a chair. We were promised a delivery in 15days time & we received the product after 20 days & their team came for assembly after 4-5days that time we checkes that the table was in damaged condition(same piece we saw at showroom but they had promised that they will deliver us a fresh piece). We refused to accept it. Our order number is [protected] & Price of table is Rs.17745.00 & we made full payment for both the products same day.We were told that they will replace the damaged part in weeks’ time. A week passed by but we didn't receive the product not even single call from Hometown. I personally visited showroom, A representative Ms Saroj promised me a delivery of new piece maximum by 15th Sep(also has given in writing)else she said they will either refund us full amount or they will deliver new piece which was displayed at showroom(however it was also little damaged) . Our first complaint number was [protected]. However without resolving our problem we got the message on 11th Sep that Our complaint has been closed with our confirmation and we never gave any confirmation. How can they close the complaint????? We never got a courtesy call from HOMETOWN Again we called hometown n got the promise from their manager Mr.Amin & Mr.Sharafat that they will deliver new table by Saturday but then again on Saturday he said he received the product in damaged condition & asked us one more weeks time . While next Saturday again he said another new piece he received was wet due to heavy rainfall & gave us todays date i.e 26sep . But after calling to their customer support the guy Mr Ashish said one more weeks time is required. Now we realise that Hometown is not serious about our problem as they made several false promises. They are not concerned about customer problems. They work as per their convenience. We don’t trust HOMETOWN anymore & there is no question of buying any product from Hometown hereonwards. Today if we don’t get refund we will file police complaint against fraud & cheating.

The person reading this mail if have any sense of mind then will reply promptly. I purchased a wardrobe from Hometown Vikhroli 3 months back and they committed delivery displayed on bill was 25 days from the date of booking. As usual, the delivery was not received so I called their customer care and got informed that the delivery was delayed and will get deliver in coming 2 weeks " First Nonsense thing" then the item got received and the fitment was also delayed. The wardrobe door broke within 2 weeks of installation “the second nonsense” and false commitment is that till now no phone call came no person visited so I again called Mr Anil Pandey. If Future Group cannot fulfil commitments then kindly shutdown your sales and kindly educate and train your customer care executives that to pay attention to customer requirement and not to disconnect the calls if they don' t have any answers. Never in my life I will again do any kind of shopping in HOMETOWN. PATHETIC CUSTOMER AND POST SALES SERVICE!!!

Bought la opala dinner set worth 3500 k approx. staff informed bout festive offer n i wil be eligible for gifts at less price of its original.had to wait in line after which they declared that i will get a milton casserole n processed my voucher. After making me wait for a long time they said that it wont be possible and refused to answer any questions. When i appealed to the manager(? Mr shayan)he too completly ignored me and started interacting wit another staff. It was a complete waste of my time n energy n i left feeling like a cheap fool.. plz see to it that such malpractice dosnt get repeated coz i personally will never return to big bazaar again n thereby u wil lose esteemed customers. Dr vikramjit

Ref: booking nos.[protected] and subsequent regd. Ref no. 244189, dealer-sun beam, place silchar, assam, consumer no. 18869.In both the cases the subsidy amount has not been deposited in my account, rather local ioc is sending messages from one sided ph. No, [protected], to give up for poor. I am retired person and also poor.Please deposit my subsidy.

Had booked a Sony 24inch LED TV also had done payment by netbanking as cod option was not available. After continuous followup they confirmed product not available. After 5 days they themself have initiated refund which will happen in next 8-15 days was told to me. There were other similar tv of same price or nearby amount yet my order wad cancelled. The same TV is yet mentioned as available on their site. This probably is done to fool customer collect money and use the same for 10-15 days. Hence customers need to be made aware of duch fraudulent sites.

Today 10th September 2015, I found a dead fly and live worm in the fried rava packet. Brand name is Golden Harvest. Manufacturing date mentioned[protected] and written best before 3 months. Please have inspections and quality assurance tests in these products and brand. It was so shocking for me as I was a regular customer to Big Bazaar when I settled in India 2010 on wards. I will try to provide the proof, if no one thrown it by evening if you are communicating with me by mail and phone to sheeja.[protected]@gmail.com and [protected] by today after 6 pm.

Dear Big bazar, I was asked to fill the form to participate in lucky draw at mayur vihar big bazar, after that we received call from big bazar that we won the gift worth 15000 rs and i have to collect it from signature siesta lajpatnagar, assuming that fraud company we didnt go ...but not they are abusing us and threatening us ... I am well aware about data security norms, Big bazar cannot provide or share my details and data with any other company with out my knowledge and I may take legal action against it ...as it is question of my security. Please take the immediate action.

6th september 2015 big bazar durgapur sunfeast dark fantasy chocofils 30rs pack and yippe 4 in one pack 40rs is missing they were billed but not present in the plastic given i dont hav the bill presently but the total bill amount was 650 and i paid it through card this is not the first time once a real juice mixed fruit was also missing .its not expected from a big brand like big bazaar. i want my products of 70 rs worth back as soon as possible

Dear Sir, on this weekend i visited Big Bazaar pune. after investing my 1.5 hours my self and my wife completed our shopping and returned to the Billing counter. i have purchased some food items and some other mix verities. to pay the bill I have provided my ticket Restaurants meal coupons for food items and credit card for other items as we have already confirmed while entering in mall with counter boy if they are accepting the coupons and they have taken coupons in hand and confirmed that they will accept the coupons. whereas while paying the bill when I presented coupons the staff denied to accept the coupons saying that they are not accepting Ticket Restaurant coupons. when me and my wife argued with them they called supervision and this fellow is not ready to accept that our staff will ever say that we are accepting this coupons. when I catched the person who said that we are accepting this coupons is also later on said that he is new and he may not confident while answering. I am totally confused now that this people are accepting Ticket Restaurant coupons or not?. after further more argument we have decided not to purchase any thing and we left. but this is the worst experience we have faced. it is not accepted from such a big giant.

On 30th Aug 2015 around 5 PM, Me and my friend had shopped at Big Bazaar, at the ground floor of the Abad nucleus shopping mall. After settling the bill of around 2000 INR and the security check, as we stepped out of the shop, the alarm went off and we were asked to to stop for further checks. The concerned security cross checked our bill and there was no item that was unpaid. Few minutes later their lady staff arrived and asked both o[censored]s girls, to follow her to the trial room. She started cross questioning us as if we were some criminals. She started checking our personnel belongings and started questioning if they were sneaked from the store. This lady staff was very rude and publicly harassed and humiliated us in front of all the other shoppers. After that we were taken to their technical room and checked each of the purchased item and found that everything was paid for. Due to this incident both o[censored]s girls had to undergo public humiliation in front of hundreds of people. We urge you take necessary action against the shop and the staff for such ill behavior shown to us. For further information and confirmation contact me on : Name : Aswathy Menon, Phone : [protected], Email id : aswathy.[protected]@gmail.com Place : Tripunithura

I booked a ticket from Bhubaneswar to Chicago and there was a promo code that u will get 25% ecash back.. But as I was booking I did Not see anywhere that at one time you can only use 5% from the ecash for the next booking and the guy from the customer care also after asking 3-4 times that there is no terms and conditions for using .. He said no except for that u have to use it within 90 days... I got like around 20 k in ecash ... So how will I use.. Am I gonna book tickets n tickets for the whole year to use those ecash... Really ridiculous... I was always reluctant to book from yatra.. But seeing that deal I booked but now I feel like I have been cheated... If I would have booked with my international credit card I would have got 300$ in return for booking a 1000$ ticket... This my worst experience with Yatra.. Never ever am gonna use their site... Now I don't know how to use their ecash when n where..

This Big Bazaar in Wood Square Mall, Narendrapur is adjacent to my Flat / Building (Block A, Sherwood Estate, 169, NSC Bose Road, Narendrapur, Kol-103) recently installed a very powerful lamp (light) at their Ramp, almost facing towards my flat. We are feeling very disturbed by this light. We have requested the Manager of the store repeatedly, he is responding us with repeated false promise and a no. of deadlines. Please see the matter and do the needful. Otherwise we have to think other options. Being a regular customer of this store I am looking forward for your positive response. Thanks.

Hello, Yesterday[protected] I went big bazar palakkad branch. I have been there for more than one hour in the first floor dress section. As we all know its onam so there were a lot of people inside .It was around 1000 people there inside(I dn't know exactly you can check).The problem is air conditioner was not working and as there was no ventilation I felt like fainting, vomiting.I informed a guy in first floor that why its not working he told me to inform the customer service. At the billing section it was more hot and they were no oxygen at all and we were sweating. When I inform the customer service they told me its under maintainance. This is was not my first experience. within last 6 months its the 4th time I was complaining for the same reason. Always under maintanence. Yesterday from customer service section they told me we are also informing that it is not working they are not repairing.If you want you can sent complaint to futuregroup directly. Anyway its very bad to have such an experience from such a big outlet like bigbazar and for past 6months(from my experience.May be more than that) they are not even repairing it..Hope you will take actions if you give importance to customers Thank you Jeetha

On[protected] purchased goods of value Rs. 3269.51 from Big Bazaar Bhubaneswar(Forum Mart Near RamMandir Bhubaneswar) and swiped my Axis Bank Debit Card twice. The transaction failed twice so I had to pay cash. But I found out later that the sum of Rs.3269.51 was deducted from my personal account. I filed a written complaint at the customer care of Axis Bankwith proper details of transaction. Customer care promised that money would be refunded within 5-7 Banking days . Now today is[protected] and but I have not received a refund. Details of my transaction are: Date[protected] Time-19:54:21 MID-02PL[protected] TRANSACTN ID[protected] Card Number-5327 xxxx xxxx xxxx 9795 Name-Rupali Patra

I'm V.Anbarasu residing in no:52 (plot no: 387), kongiamman nagar, nandhiyabakkam, chennai-600120, thiruvallur district.I changed new meter before 5 months. But now it is moving in reverse for last two months so I can't note appropriate and proper reading. So I paid heavy electric bill for last two months.so I request to take proper measures to change the meter.then only I leave suffering from paying heavy amount

The person reading this mail if have any sense of mind then will reply promptly. I purchase a Fiesta 6 seater dinning set from Hometown Vikhroli on 08th of August 2015 with SO No. [protected] and the committed delivery displayed on bill was 16 th of August 2015 but on 16th August 2015 the delivery was not received so I called on 17th August 2015 I called and customer care and got informed that the delivery was delayed and will get deliver on 20 th August 2015 " First Nonsense thing" then the item got received on 20th August 2015 and the fitment was going to happen within 48 hrs but on 21st August 2015 still I called to get info about fitment as I was dam sure that they will do a nonsense things here too but they replied that it will be done within 48 hours and you will receive call before the persons visit your end. The second nonsense and false commitment is that till now no phone call came no person visited 22nd August 2015 so I again called customer care for the update and the assure me that they will arrange call back from fitment manager but to no avail so I called back for the same but this time it was shocking they replied that the fitment persons will visit 24th August 2015 So this I asked for Complaints Readdresal and Grievance department she informed to hold for moment and directly disconnected the call. If Future Group cannot fulfill commitments then kindly shutdown your sales and kindly educate and train your customer care executives that to pay attention to customer requirement and not to disconnect the calls if they don' t have any answers. Never in my life I will again do any kind of shopping from your end. Rules of company that we should keep money invested for 8 days which gets delayed to 15 days great business idea to utilize the amount of money for this period your end no need to invest any money for doing money you can do business on your customers money.

I have ordered a product a month back and made the full payment. But still I haven't received the product. and Customer care people are not able to guide about the delivery date and process. and no proper information. Date of Booking the product : 21st July 2015 Order No : [protected]

I have ordered the Amazon Sofa on 8th July with SO number [protected], the delivery date was written as 22nd july, they keep changing the date of delivery from 22nd to 3rd August the 5th August then 8th August, i got call on 7th that on next day sofa is going to deliver so i have taken without pay leave for the day & waited from said time from 1 Pm to 4 Pm, & not delivered yet, then i called several times to customer care they wasted my time & then i decided to cancel the order so i went personally to outlet & told to Mr Fibin & Raju to cancel my order. & came back, i got mentally loss, from last three weeks, i am keep calling those person to refund my money, they are not refunding my money, due to that i got mentally loss & met an accident admited to chinmaya hospital CMH road, i need my money back immediately, no body responding & taking responsible for refund status, this is just robbery, i got huge loss mental as well as physically, kindly refund my money otherwise i have to take legal action on that. BR/ Anoop

This Big Bazar store in jessore road Diamond Plaza Mall. Bill No : TR : 78016. Home delivery challan no : 99842. We took grocery on 12th August and put it to home delivery. They committed to deliver it within 15th August. When we didn't get the products within said time, followed them up and got answers like "it can happen", "You wait till night 10PM and if the goods were not delivered in that time, it will be delivered in next days", "Why didn't you take your goods with you", "we are not sitting here for a single customers". Guys are quite rude and don't have curtsy to talk to customer. they are quite rude and enjoyed bluffing customers. Even when we wanted to talk to manager, they laughed and disconnected the call immediately. Again called them back, this time they told that it would take time. I agreed to hold on, and I believe they simply put the receiver on the desk as I could hear them laughing. Almost waited for 20 minutes and I had to disconnect as I could realize they were just simply making a fun out of the situation. Now I am afraid if they lost my goods. Finding no other option i register complaint here to get rid of the situation. please help.

Reference my order no [protected] dt. 4th August2015 for 8 pieces of furniture. The order was placed at Home Centre, Great India Place, Noida I was assured after checking from the stocks that the delivery in full will be made by 13th Aug'15 . On checking on telephone on 11th, I was informed that all the items are not available and will be delivered after 2-3 days. I requested that all these items must be delivered together on one day. On 13th morning I was then informed that the delivery has been rescheduled and all these items will be now delivered in full on 18th Aug'15 positively. On 16th evening Mr Elvis from the customer care confirmed after rechecking from his delivery team that all the items will positively be delivered on 18th Aug'15( I was put on hold for 20 min when I called tel no [protected]). Today on 17th Aug'15, just after one day I have been informed that there are three items in my order still not available and will be delivered as and when available. I have paid the full amount on 3rd Aug'15 at the time of placing and confirming the order on the premise that all the items are available in stock and will be delivered in full on 13th Aug'15. I request the company to ensure that all the items as per my order must be delivered to me on immediate basis. Pankaj Mathur 65, Munirka Enclave, New Delhi 110067 Phone :[protected]