Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had been to big bazaar kachiguda X road today i.e 20th July 2015 at around 5:00 to 5:30 pm in the evening. I was really very disappointed with the service given out by the staff present at the first floor (The floor having stationery for kids etc). First of all I got 2 mental math books for my sisters kids and even though there was price of Rs. 49/- mentioned on the books the staff at the check out said there was some problem in scanning the requested item. I said you can get your manager and he can perhaps rectify the problem they were lazy and said it will take 5-10 minutes then when I said I will wait they said it will take more time it is better to not buy the product. Then I went to the floor above and brought an ice cube tray and when I went to the counter there was one person serving another customer and even though there was another person free at the check out he acted as if he did not see me as he was busy chatting and joking with his co workers and when I said is there someone to serve then he came to serve me and then when he could not find the price tag on the tray he said he will go and find out the price went and returned and said there is no price tag on the all the trays I cannot give you this product. So I want to ask the management of Big Bazaar a question are you keeping your store to serve people or just for displaying stuff where the customer cannot buy the product even if he is interested in it? I am really annoyed by this bad service given out by Big Bazaar I could not get the books and I could not get the ice cube tray. I think Big Bazaar pays the workers it employs only to laugh and joke around and there is no one to help the customers when they face a problem. I want to warn other customers to be aware of this bad service and speak out if they faced similar problem. Lastly I want to say if the management of Big Bazaar does really care for customers they will take corrective action. This is one of the worst customer service I have received. If Big Bazaar wants to contact me to know about the matter i would love to help, my name is Salahuddin and my mobile number is [protected]

Dear Sir/Madam, I bought a dining table vide order # [protected] and took the full payment. They promised that they will deliver a good piece of dining table, which they didn't. The piece they delivered has got several cracks. When I complained of the issues, they said that they will get this resolved. I called several times to the customer care and every time they used to say that I would receive a call by 6:00 PM, which I never received. Even one day I met Mr. Praveen in their Marathahally Branch and he also told that I would receive a call by next day 6:00 PM, however, he never called. This is very disappointing and feel cheated by these people. If the issue does not get resolved in this week, I am going to file a complaint with consumer court.

I lost my payback card and someone used in big bazaar outlet store code 4759 on 10th July 2015. But while redemption no one confirmed identity proof and i lost my points worth rs 300. Please check and let me know what should be next action should take. I am going to file legal case if it is not resolved.

yes i also appapplied for credit card and they are charging after 30 days they had cheated with us. they are just making fool of customer's n they are just making fool that they are giving goods on discount when they will made bill the price on bill will be same as printed on goods and in end of bill they say u saved that much amount just all cheating they are doing. I can get cheaper things from market only why to visit big bazar.

I have done purchasing at Hiland park big bazaar outlet on 08/07/2015. The person at the counter tried to swipe my SBI card twice, but transaction was incomplete. But the balance have been deducted from my a/c. Then I have paid through my Axis debit card. Can you look at this matter? Let me know what shall I do? Email me at [protected]@gmail.com

It is a complain of kitchen, which i bought from Home town on 31.12.2013, the buyers order no. [protected]. The Sales Executive was Akansha. She promised us that it has 3 years warranty. So we decided to purchase. After 3 months of the installation i complained regarding the rusted handles several times and a few allignment issues. On[protected] your employee named Mr. Farman was sent to our home and he resolved the allignment issues and took pictures of rusted handles and promised he would do the needful after showing the pictures to higher authorities. I called the customer care several times too but no one resolved the issue regarding the handles. Then I got a call from Mr. Pravin . Initially he told me that it is not possible to change the handles as our kitchen was a displayed one, but i told him that you people promise differently when we want to purchase and after purchase you don't keep up to what you promised during the time of selling. He asked us that we've to pay for handles. I told i wont pay anything. Then he told that as it is promised by one of their sales team, he would continue to keep the promise as we are the regular home town customer. He then send another fitter to our house who again took the rusted handles picture and Mr. Pravin also gave me his mobile number. After taking the pictures there was no follow up, i called Mr. Pravin, but he told me as the handles are coming from Gujarat it will take about 3 weeks. I waited and waited but there was no response. I called Mr. Pravin several times but he dint pick my call. Again in March n April 2015 i complained to the customer care then they made Pravin on the line and he spoke to me . He said he dont have same handles but he has similar ones, he will send someone with the handles to match the size etc. In a few days he sent Mr. Yakub at our house with two handles, but the handles were too small. Mr. Yakub took the pictures again and went with a promise to resolve. Then after few days i kept on calling Pravin but he dint pick his phone. I called Mr. Yakub also, he gave excuses that Mr. Pravin is out of town etc etc. Mr. Yakub also told that there is a new Madam, Ms. Nikita who is handling the kitchen section, he would forward the matter to her. Finding no other way, on May 31-2015 i visited the store to meet Mr. Pravin, but he dint meet me, I saw Mr. Yakub and asked him the same, he told us that we can meet Ms. Nikita...so we met and told the matter to her. She was humble and she promised us that She will resolve the matter as soon as possible. Later Ms. Nikita told me that she has taken approval and will change the handle as soon as possible. then She send me pictures of about 12 different designs of handles and asked me to choose from it as they dint have the same handles available. i asked her whether it would fit in the previous hole, she clarified that she is sending me only those handles pic that would fit and are available with her. I shortlisted two designs and asked her to fit it. Then she called me after few days telling me that they have 1 handle short in those two what i chose. And then she send me one handle pic, saying this is the only option she has. This attitude of your hometown team made me crazy. What the hell they are trying to prove. this is ridiculous hanging one matter since so may months and an year. I am a regular customer of home town, i bought all the furniture of my house from her..the details are- 1) Buyers order no.- [protected] 2) Buyers order no -[protected]. 3) Buyers order no.- [protected] the above kitchen matter has been delayed innumerably a lot. Kindly keep up to your promise and do the needful. Thanking You Ms Roshna w/o Md. Ariz Mobile no. [protected]

I bought a recliner sofa in last year august 2014 and i had a problem with that sofa and i gave a complaint before 15 days and from that 15 days i am roaming to home town showroom and calling them daily but they are not even bothered about my problem and the recliner is in warranty ... is this the way you people treat your valuable customer i brought so many items like bed dining table and many items in home town and now you people are very rude to me i dont know what to do and if no one respond to me i am going to make this a very serious issue and i will not leave this issue please dont make me do that i am fed up with your home town and your staff is one of the worst staff try to give some value to customer and home town dont even have a service staff what a shame on you people ... i want a call back now my no: [protected]

Sir I've purchased two ACs on 6 may 2011. My Samsung ac is in warranty period but it's compressor goes off. I've lost my bill but I've all the details of these ACs. Big bazaar says that they have no records after 2-3 months. Kindly help me in providing the bill on my email address "gaurav.[protected]@gmail.com" so that I can claim my warranty. Thanks..

Hi I had purchased a pair of spunk shoe on 5th march 2015 from Saharagunj Lucknow. When I wore it first day, it got damage in soul. At time of purchase, i was asked to give me another shoe of same design but they told, they don't have any other pair, please reply me, if it can be replace. Vivek Kumar

I have Purchased furniture's from Home Town at Amanora Town Center, near Kharadi Bypass, Hadapsar Pune with Order No: [protected] & [protected], out of three complete bed room sets 2 where having scratches and manufacturing defects in them. After following up more than 30 times one of the complaint is rectified rest there is no action and more to that dressing table is still to be delivered. With the second order there was Sofa Set and Dinning table with Centre Table ordered. Sofa still not delivered and Dinning Table, Centre Table was delivered with Cracks and holes on them. In short all the furniture's which I received is of substandard quality and the attitude of the sales team changes after they sold the items. They where of no use in fixing the problems suffered by the customer after paying all the amount in advance. Kindly do the needful in getting me a new piece or make my payment refunded to me ASAP. Regards Praveen Balan

We bought the ladies kurta and in first wash color was fade out. When gone to store for exachange this product. they were not ready to accept the product and said that it is altered/steeched but how we can wear the cloth without fitting. We always buy the products from Brands.. But it was first time we disappointed with the response of the store executives. Regards: Rajeev

Date Time: Date Time: 04-Jul-2015, 1815 Hours Place: Big Bazaar, EA, Chennai, TamilNadu Bill details: TILL No.13 Invoice # 0184321 Tr.:78242 Description: We have been billed for an item which we didn't buy. We raised the issue with the concerned Customer service desk, however the problem is not resolved. They checked the camera recordings, however they unnecessarily asked us to come next day. A copy of the bill has been handed over at the customer service desk. We almost waited for 90 minutes for a resolution; but nothing fruitful happened. Both the 1800 helpline & futuregroup complaint web page is helpless.

sir i purchase many items but one item(FRY ZARA) was MRP 46 rupes but in my bill it is takan 110 rupess, which is not write pls take a carective action because IT IS A MATTER OF A BLEAVENESS i sumit my bill and fry zara slip in photo profe

Home Town has turned out to be worst experience for me in terms of services. After calling them multiple times, and sending them emails the complaints have not been resolved and its almost a month. Our bed issue is yet to be reolved. The mattress complaint is already closed by HT even if they have not given resolution. Giving resolution on phone is not important YOU ACTUALLY NEED TO EXECUTE IT. I would like to suggest readers for this forum NEVER BUY FURNITURE FROM HOME TOWN

I bought a pair of shoes from big bazar, sahara ganj mall, lko, two days back. I wore them yesterday and the footwear is in damaged state ; ripped off completely.. Please advice if I can replace the shoes and get a new pair.. or the money can be refunded as I m not accepting this pair. Reply asap.

We bought a Wilton Cloth Drying Rack.After assembling the rack, on the next day itself, the rods are detaching from the socket, The rack cannot hold the capacity of even 2 kgs where the capacity could be 10 kgs as specified on the box.The rack at times just gets detached on its own and falls to the ground. Tape is also being used to hold the rods. Please look into the matter as early as possible cause its rainy season here. Thanking you.

I have purchased a pasta packet (COMPANY - DISANO) from BIG BAZAAR, SAHARA SHOPPING MALL, LUCKNOW on 06th June 2015. The Mfg Date is 04/12/2014, Expire Date = 04/12/2016, with FSSAI License number = [protected]. I have noticed some thing on the pasta and after boiling them i have seen worms floating on the water which was really shocking. I have taken them last month and it has got another one year to expire. So, what the FSSAI is doing in giving permissions or approvals in delivering the products to people of INDIA. I have taken images of those worms in cooked pasta n normal raw pasta. Payment Details: Dear Customer, Your a/c XXXX is debited INR 7611.90 on[protected]:01:42 Info: PUR/BIG BAZAAR/LUCKNOW/ Please contact the Bank if you have not done this transaction. Assuring you of our best services, Axis Bank My contact details are [protected]@gmail.com, +91 [protected]

Customer ID: [protected], Name: Nagaraj S.K, Order No: [protected]. Against the above Order, Items have been delivered on 16.06.2015. Installation has been done partially on 17.06.2015. For remaining work nobody is taking responsibility to complete the work. Home Town Bangalore service is very hopeless. Please make necessary arrangements to take back the supplied items and refund the paid amount. Or take appropriate action to complete the Installation work.

I purchased a cot and mattress worth Rs.10000 on Sunday 21st June from the Big Bazaar Malleswaram Branch Bangalore with the promise that they will deliver and install it by Monday evening. Its Tuesday evening now and they are still telling that they will try to deliver it tomorrow. I am greatly disappointed by the service. They didn't even have the courtesy to inform about the delay. On every call they are just saying that they will deliver it the next day. I will cancel the order with my bank if it is not delivered by tomorrow. yesterday they said that something is wrong with the delivery van. Today something is wrong with the driver. Everyday new excuses. In today's competitive market when online stores are delivering products within 1 day, I wonder why Big Bazaar takes 3+ days to deliver products within 6 Km. Never again purchasing from Big Bazaar. I would rather pay more money and do business with people who respect their word and commitment.

The contractors who did the work in our apartment have dumped interior work debris (paint cans, laminates, wood etc) in the electrical room opposite apartment door. Complaints to hometown contact Ravi Pandey has no impact. He does not even bother to revert back with any information. One more issue in the long list of pathetic service from hometown.