Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Sir, I am big Purchaser from Big Bazar, i always purchase product from big bazar of about 30 thousand in year but in my last visit in lucknow big bazaar near Taj Hotel one of your employee had communicated me wrong scheme in which he told me to purchase a card of rs 10000 and offers rs 12000 purchase in a year (deducting rs 1000 per month ) and he told me for discount of 7.5% on every purchase after paying 10000 i received the card and when i purchase the goods of around rs 6000 and used the card he less only rs1000 from total purchase when i asked him for 7.5% discount he denyied the such type of scheme and when i ask with scheme communicator guy he refused to give 7.5% every time and agree to give 7.5% on that day purchase with the help of his card only i discussed with some senior personal they also denied and after me to give 7.5% in my upcomming 2 -3 purchases i resfuesd the offer not take any discount on same day purchase and not for future days i want help from all the senior guys from Big Bazaar to get resove the issue i am totally disappointed with this wrong communication employee name of scheme communicator : Narendra Singh and ID 278133 i hope your better co-opration Thanks Yours, Bibhawendra Kumar Singh [protected] Lucknow

I have purchased Gary Nesting table one set of two from your Vikhroli west showroom on 11.4.15. The big table out of two has four legs. On fifth day itself one leg has loosened and it is about to get detached from table top. What sub standard product you are selling that in five days it is not in one piece. On the top of it your cistomer care executive tells me some one will come and repais the same. How a five day old furniture needs a repair? NOT ACCEPTABLE AT ALL UNDER ANY CIRCUMSTANCES. I have also purchased a shoe rack on same day awaiting delivery on 3.5.15. Hope that product is proper.

We purchased a table a month back. We have been following up with Home Town but NO one has come to install the table. We have gone twice to the store and called numerous times. But all everyone does is pass the buck... Very poor quality psot sales service.

I purchased a Venus 6 seater dining table from Hometown worth Rs73k. I got it under exchange offer with 6 seater dining table & received 18k voucher. Total payment due was abt 53k of which 7k was paid as downpayment. We were given dates for pickup/delivery and assured the vest of services. However, no such thing happened. We needed to constantly followup with customer care to track, personally visit the hometown shop & finally delivery was made on 13th & pickup happened the same day after delivery. This was a big mental disturbance for us as we have bought something so costly, but the quality of service received was so careless. Anywhich ways, the next day when the person came for assembly, we realised that the table was defective and so were the chairs. We were again given assurance that product will be delivered on time & full replacement done. Again people came for pickup and delivery on 15th. And today when person came for assembly, we see that the chairs are damaged & correct fittings are not in place for dining table. This is unacceptable. 1. 1stly there is no quality check done. 2. Items are not delivered in their boxes but come open just wrapped in bubble wrap and that too not entirely covered. 3. Any defect which i mention, the hometown representatives discard as it is wood defect even without checking what it is & later agree that its an issue. You need to understand customer is not a fool that cannot differenciate between genuine wood markings and defect. 4. The chairs i received the 1st time appeared used - in the sense the legs of the chairs had drag marks on them. - we were informed that product comes from pune and hence it will take 15 days, then how come after complaining about 1st delivery we received product within 2 days. I just have lost complete faith and am fed up of these constant bitter batter. You need to understand that we are working professionals as well and we cannot just leave office and stay at home so you can get the delivery. You cannot stick to your plans of delivery, is not my problem. I was given a date and i managed everything according to that, but I cannot do that everyday. I am getting mentally disturbed with all this thats happening. Visited the hometown store as well today, had to bunk office again. And they asked to write into future group as they cannot do anything. This is pathetic. While making a sale, they are all so eager and once purchase is done, they don't care. I just want to get out of this trauma. I want to return the dining table. I am no longer intrested in this product and the constant lies being told by the hometown staff. I need my money back of 7k which was done as downpayment as well as approval for non-deduction of EMI from bajaj finance. Also, my earlier dining table which was picked up - i dont know whats happening with that. I have made a terrible terrible mistake of buying again from Home town, please sort this mess out. I just want to get out of this misery. There is such careless attitude, i want my money back and the dining table to be picked back up. I cannot go on with this headache and cannot bunk everything at a single call. Horrible experience. item code :[protected] customer name : soumya mitra contact nmbr : [protected] / [protected] Shop : Home town, Newtown, Kolkata

On 14 april 2015 i buy a whirpool fridge from bigbazar indirapuram aditya mall on cash payment. But i still not got deleavery of product. My detail is Name abuzafar ghaffari Customer id [protected] Mobile number [protected] Email [protected]@yahoo.co.in

i got a profit club card on 14 April 2015. I was shocked to see that the card stands in someone else's name irrespective of my application form and pan card being submitted as a proof . The employee promised to update the status in a day but when I didn't receive a call from them then I called again and I was told that it cannot be updated and I have to use it with the name of the person I don't even know. I am really irritates and worried as I have paid 10, 000 rupees for the card which is not a small amount.

I have been a regular customer of big bazaar for last ten years since its start up in trivandrum kerala. Being a regular visitor at big bazaar pattom I have seen the staff being arrogant and misbehaving to customers. I have seen most billing counters closed despite heavy rush and the express counters not working appropriately. On April 14th which was a public holiday I went to big bazaar pattom by 5pm. Having only three items to bill I approached express counter to get my items billed. The staff at the counter was so arrogant as said the express counters aren't meant for that. People with more than twenty items were waiting at the express counter. I was asked to go to the end of the queue and was insulted by the staff. I had the leave the queue and join another. Despite heavy rush only half the counters were working. Some counters were not closed but there was no staff to attend. I was told by the staff that express counters work only on Saturdays and Sundays and the particular branch of big bazaar follow this practice since its inception. I was startled to see the extent of arrogance of the staff as if the customer seems to be beggars to them. This is horrifying.

I did purchase from Big Bazaar, Sun City Mall, 125/1, Jessore Road, Champadali More, 24 Praganas (N), Barasat - 700124 on 14/04/15. The details of bill is - TILL NO. 14 CASH MEMO NO. 0003655 Tr : 6585 dated 14/04/15 time 14:38. Following items were purchased :- VIP MENS BRIEFS, L 02 240.00 VIP-VIP MENS BRIEF, L 02 250.00 BB-BB Night Wear Btm 01 329.00 Shopping Carry Bag 01 4.00 Total 06 823.00 After payment the Big Bazaar staff packed the items in Shopping Carry Bag, on checking at home I found one piece of VIP-VIP MENS BRIEF, L is missing.

This is in regards to my transaction with Hometown Vikhroli, done on March 29, 2015. I have purchased 3 items – Mattress, Dining Table and a Bed with Purchase order No. [protected], [protected], [protected] respectively. I was been told that as per company policy the furniture will be delivered within 10 days of purchase which came to be April 08, 2015. I had multiple times confirmed at that point in time to ensure that all my furniture comes at same time and within the timelines specified. Also I had given my existing bed and mattress in exchange, which was supposed to get collected from my residence on April 06, 2015. Till date I have received only two items, that too only after rigorous follow up and still awaiting for my Bed. Where in the delivery being done at time such as 10:30-11:00 pm. Whereas I am just been given false hopes and reasons such as items out of stock, items getting damaged during transit, warehouse being closed due to some strike etc. etc. By their dispatch Manager Mr. Sanjay, and their executives. I don’t understand if the items were out of stock, then why was the order been taken. Also at the time of placing order I was been told there are 3 beds available in stock. Now here either the sales person was lying due to sales pressure or your customer care executives and dispatch manager. Sad to say, but this has been the worst experience with Home town and totally unexpected from a group like Future group. At the end now I have already requested for cancellation of order and providing me refund, as even today I am just getting false assurances from your dispatch manager, where first he says it will get dispatched on Friday then he says tomorrow, which again makes me think will I even get my furniture (this is the recent interaction with Mr. Sanjay today, April 14, 2014, at 14:27 hrs on +91 [protected]) Sorry to say, but this is the most pathetic service.

I booked Ambra king size bed and I got a the furniture one day delay. I am surprised to see the damage piece and the carpenter who was sent my hometown also confirmed that damage piece has been sent to many people and returned to warehouse. I knew about the damage piece from mouthshut review as per below link. http://www.mouthshut.com/review/Home-Town-Bangalore-review-utmpnlnpos During my booking, store manager told the defect has been taken care in new products and that is reason the product is still displayed in our show room, I don't want to buy any item from home town, If I receive a damage piece for new booking what is guarantee that, the product sold by hometown will last in my home for a month. Also the review shows the pain dealing with HOMETOWN. I am wondering how come the damage product is being sold to customer again and again with no action taken by hometown. Please arrange a pick up for the bed and request you to refund my money. Regrads Rabindra Ph [protected]

Dear Sir, I am a customer of your Big Bazaar & i shop very frequently at your outlet.Today i have purchased one trouser and 2 jeans pants worth Rs 1901.50 . The bill no is 0003244 Tr : 70898.When i approached the cash counter to pay the bill using my debit card, the cashier Mr.Baddam Edukandalu has swiped the card twice and asked me to give the pin number twice.And i got the mobile alerts twice for one transaction, which is very ridiculous. When i questioned why it has been debited twice, he arrogantly replied by insulted me that my account is low on balance. If my account is low on balance how its debited twice????? When i approached Mr. Rafi he promised to see that my amount of Rs.1901.50 will be credited to my account. The tailors are also not available, even they are available they are not cooperative. This is the most bitter experience to shop in big bazaar. I will not step into your stores in whole life time. I hope you will take action against Mr.Baddam Edukandalu. Thanking You and awaiting your reply. G M. Sarmaji. [protected]

Dear sir . i am a doctor in cardiology department in a reputed institute .. today i went a store o[censored] which is far from my house .. i go as i am customer of your chain since many years in various cities .. this store management is worst .. we get our car .. pay the parking fees .. your store keeper forcing me to buy the bags for my goods .. when we can get the good to our car directly why should u guys forcing us to pay more money .. i have your profit cards .. i want to return that .. as i dont want to continue with your company .. i drive 5 km to reach your store as other brand showroom is near by my home .. but it is very disappointing .. this is against customer law ..

hav purchased egv on 7 th march via credit card payment has been done but hav not yet recieved the egv codes. several complaints hav been made at the call centre but no solution has been found out till date . pathetic service no proper response. no cal back all the time new complaint no is given but no solution is provided had to cal every alternate day each tym had to explain the complaint to a new person. order id or transaction id : 15225.

I faced 2 problem yesterday dated 8-Apr-2015: 1. While placing order the incharge Mr. Sumit Kumar has not accepted the Coupon of Rs. 200/- as I have given the same after profit club card. 2. The offer running was 15% discount on MRP of any Conditioners we buy. I have taken Loreal conditioner having MRP 150/- but on bill their was no discount offered. I need proper resolution to both the issues.

Order no. [protected]. Order booked date: 27.03.2015 Delivery dates 04.04.2015 Time: 13.40 After visiting twice to Home Town @ Vikhroli, my brother and I had received a wrong product (received a 4 seater dinning table with 4 chairs instead of 6 seater dinning table with 4 chairs). To rectify the previously wrong billed order no. [protected] dated 15.03.2015 (floor supervisor’s miscommunication), we went to Vikhroli shop for the 3rd time on March 27th 2015. Mr. Mukhtar attended us and gave two options to choose from: either to take refund of the entire amount or choose any other product by paying the differential amount. He also connected me to an HR staff over the phone and after requesting and urging him to seek an amicable solution, we paid an additional amount of 2500 so that the matter get resolved and we get our desired but revised product i.e. 6 seater with 6 chairs. After necessary checks and balances, Mr Mukhtar informed us at the very moment that the delivery shall be done by April 1 and amidst the conversation realized that there are a few public holidays and hence the mutually agreed delivery date as per the billed as well as per the received SMS was April 4 @ 1.40 p.m. Following are the extremely disappointing and supremely unprofessional sequence of acts done by Home Town back end team, customer care executives, Furniture section individuals and product delivery team: 1. March 3rd As per company’s practice, customer should receive a call or sms a day before the scheduled delivery date (April 4th in our case) – However, no intimation was given on April 3rd. 2. March 4th NO PRODUCT DELIVERY! No courtesy call or sms for apology due to delay! As a worried customer for its product, we called the Customer Care to check the product’s whereabouts. As a matter of practice after keeping us on hold for looooooong, the customer care executive noted our request and assured us a call back in an hour’s time. STRANGE BUT TRUE – No call back at all!!! 3. March 5th Poor we again called customer care reminding them about the attended request. The history repeats once again as the executive who attended our call kept us on a looooooong hold and later extended an apology (fake one!) with an assurance of getting a call back within an hour’s time. ONCE AGAIN STRANGE BUT TRUE – NO CALL BACK AT ALL! 3 hours later: we again called the customer care and this time we have to scream our lungs out! Adding to our misery, we are being informed that the product shall be delivery on 11th of April (a royal delay by a week’s time). At the very moment, we request to cancel the order and give us the cash back. Surprisingly within no time, we got a call on our alternate provided contact number that the delivery is scheduled for April 6th (the very next day!) However, experience all the above inconvenience and unreliable actions, we had no faith left in the company and hence we DECLINED the offer and once again requested them to cancel the order. We also tried calling Mukhtar (received his contact details from Mr. Baba). Mukhtar didn’t answer the phone and sent an auto text message of being busy. We counter replied this sms to call back and provided basic reference for him to recall us. NO CALL BACK from him (seems everyone in the company are trained for not revert calls / requests). 4. April 6th Customer is not the king as we again have to send a reminder SMS to Mr. Mukhtar but without success! Few hours later, we called him up early in the evening and narrated the entire story. After listening to our case, all he could do was a promise that his head (in reporting line) Mr. Sujit Sharma would revert to us in 20 minutes. I am finding it shameful to reiterate but have to say – NO CALL BACK from Mr. SUJIT! 5. April 6th – late in the evening (post 8 pm) Mr. Pawan (Furniture Head – I guess so!), called us. Sequence by sequence we once again narrated the entire story and poor him has to bear hearing us. My brother and I spoke to him cumulatively for about 40+ minutes. He requested us to accept the product delivery and offered us discount on our next purchase. We declined the offer saying we aren’t interested in buying anything anymore from Home Town. We requested to refund us our money and he declined saying they can’t do so (note this sentence of Mr Pawan contradicts to what Mr. Mukhtar told us on March 27 – stated in bold in the first para). On this I asked him to give us monetary compensation for all the inconvenience caused to us since past 15 days (technically from our first order which was billed on March 15). He declined our offer. We concluded the discussion by informing him that we shall escalate the matter and file as case against the company for all the unfaithful acts, miseries and inconvenience the company has exhibited towards us. Way Ahead: This is purely a business transaction between a company and its customer (no homely or personal affair). Considering the above mentioned incidence, we need the product along with an apology note and a monetary compensation as we decide. Furthermore, we shall await to hear from the customer complaint department within the next 24 hours. Failure to receive any communication shall force us to file a suit against the company in the consumer court of law and publish this on social and networking media too.

today i went to big bazaar rudrapur with my friend. and we just tried 2 or 3 kurtis /dresses for 2 times, so in second time when we went there she said very rudely that "aapko kch lena toh h ni ye koi free ka ni h bus are ho pehen k dekh re, ..dat lady crossed all limits and den cald some staff, staff ne hmse kch ni kaha ". I want to say that we too are from reputed family and noone has right to comment.we are not going for shopping at big bazzar. moreover, aftr changing i gave kurtis to her she said "ye kya h? jahan se uthaya h wahan rkho. mera kaam ni h" big bazaar rudrapur me first time open hua h bt that doesnt means yahan k logo ko kch pta ni. isse achi service toh V-mart and vishal walon ki h. I want a strict action against that lady should be taken. timings were around 4:30 to 6:00 around. so investigate and fired that rude lady

I had purchased a office chair and a bed from the thane Ghorbunder store (in r mall) a week ago and still struggling to get my furniture delivered. First they had some person (which they haven't identified yet) visit and just take pictures of my old bed instead of picking it up. Then when it does get picked up (post having to meet the store manager vinod), they were once again confused whether the bed was picked up or not. As for delivery, even though they received the bed a week before, the same wasn't sent. Now the chair has arrived and which they are delivering but not with the bed. Repeated attempts to reach out to the store manager Vinod has prooven futile as he is has not been able to get the delivery team to send the bed with the chair. As I typed this complaint, the delivery person calls to tell me only has the chair and coming to deliver it. Strangely, even after taking 10mins at the time of purchase to give my address on multiple forms, the delivery person is unaware of my address. Would someone tell me why is the service of your store so pathetic and do you seriously expect me or other customers to ever purchase anything from you guys again ?!?!

Big bazar is doing fraud in billing I have purchased the Maggie ketchup on that product they have offered free Veg Aata nudal worth Rs 25, but when I have checked bill they have charged for that free product also. I have realised that I notified to there customer care and registered complaint but no response. It is not fist time they are cheating in bills but I have found in each and every bill they do such types of fraud .

When we go to the store Kandivali(E)-Mumbai for purchasing Gift Voucher they are not giving the Bill saying Printer is not working After 4 days again we go to take voucher the same reason for not giving the bill. Can such a big company be like this.

They advertise that they are offering great exchange value for old items. They give the exchange coupons for the old items. You can get up to 25% discount from the billed value. If you sell those old items at road side walas they may give you (say) Rs.100. In big bazaar they will offer you Rs. 2000 as exchange coupons. To redeem it, you have to purchase at least Rs.8000. The prices are too high when compared with other stores. When you compare the bill, it will be costlier than any other store even after the discount of 25% (what they are claiming). In quality also they are cheating. I bought 3 Bed spreads (Bombay dying) each costing Rs.450. The size mentioned in the cover was 150cm width. After coming home I was shocked to see that actual measurement was 135cm only. They cheat us in all the possible ways. Please for heaven sake, don't step into these stores.