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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Last updated Feb 15, 2024
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Big Bazaar / FutureBazaar / Future Retail / HomeTown
Customer Service Contacts

Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone Numbers

Toll free
1800 200 2255
455
236
Phone
+91 90 0786 2472
316
206
+91 22 6644 2200
48
35
+91 80 4330 4000
27
23

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Mobile
+91 33 3091 7500
57
48
+91 22 6708 9500
11
22
+91 33 3091 7501
9
13
Fax
+91 80 2657 7530
+91 124 464 1001
+91 79 3041 3737

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Websites

Big Bazaar / FutureBazaar / Future Retail / HomeTown Head Office Address

Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India
400083

Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 135

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P
pragati tuteja
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electronic gift vouchers

Address:Surat, Gujarat

hav purchased egv on 7 th march via credit card payment has been done but hav not yet recieved the egv codes. several complaints hav been made at the call centre but no solution has been found out till date . pathetic service no proper response. no cal back all the time new complaint no is given but no solution is provided had to cal every alternate day each tym had to explain the complaint to a new person. order id or transaction id : 15225....
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D
deepikav22
from New Delhi, Delhi
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Billing Issues

Address:New Delhi, Delhi

I faced 2 problem yesterday dated 8-Apr-2015: 1. While placing order the incharge Mr. Sumit Kumar has not accepted the Coupon of Rs. 200/- as I have given the same after profit club card. 2. The offer running was 15% discount on MRP of any Conditioners we buy. I have taken Loreal conditioner having MRP 150/- but on bill their was no discount offered. I need proper resolution to both the issues....
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S
Sajjid Budhwani
from Thiruvananthapuram, Kerala
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Unprofessional Outlook and Horrendous Product Delivery Service

Address:Mumbai City, Maharashtra

Order no. [protected]. Order booked date: 27.03.2015 Delivery dates 04.04.2015 Time: 13.40 After visiting twice to Home Town @ Vikhroli, my brother and I had received a wrong product (received a 4 seater dinning table with 4 chairs instead of 6 seater dinning table with 4 chairs). To rectify the previously wrong billed order no. [protected] dated 15.03.2015 (floor supervisor’s miscommunication), we went to Vikhroli shop for the 3rd...
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S
saumyaaaaa
from Naini Tal, Uttarakhand
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regarding female sitting outside female changing room

Address:Udham Singh Nagar, Uttarakhand

today i went to big bazaar rudrapur with my friend. and we just tried 2 or 3 kurtis /dresses for 2 times, so in second time when we went there she said very rudely that "aapko kch lena toh h ni ye koi free ka ni h bus are ho pehen k dekh re, ..dat lady crossed all limits and den cald some staff, staff ne hmse kch ni kaha ". I want to say that we too are from reputed family and noone has right to comment.we are not going for shopping at big...
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C
Cliff Pereira
from Mumbai, Maharashtra
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Incompetent Pickup and delivery team

I had purchased a office chair and a bed from the thane Ghorbunder store (in r mall) a week ago and still struggling to get my furniture delivered. First they had some person (which they haven't identified yet) visit and just take pictures of my old bed instead of picking it up. Then when it does get picked up (post having to meet the store manager vinod), they were once again confused whether the bed was picked up or not. As for delivery,...
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Aditya Dwivedi
from New Delhi, Delhi
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Cheating in Billing Big Bazar is doing

Address:Gurgaon, Haryana

Big bazar is doing fraud in billing I have purchased the Maggie ketchup on that product they have offered free Veg Aata nudal worth Rs 25, but when I have checked bill they have charged for that free product also. I have realised that I notified to there customer care and registered complaint but no response. It is not fist time they are cheating in bills but I have found in each and every bill they do such types of fraud ....
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M
Manish Parasmal Shah
from Mumbai, Maharashtra
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No Print out of Bill for Voucher

When we go to the store Kandivali(E)-Mumbai for purchasing Gift Voucher they are not giving the Bill saying Printer is not working After 4 days again we go to take voucher the same reason for not giving the bill. Can such a big company be like this....
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G
ganeshvasanth
from Chennai, Tamil Nadu
Sep 4, 2021
This thread was updated on Sep 4, 2021
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cheating the customers

Address:Chennai, Tamil Nadu

They advertise that they are offering great exchange value for old items. They give the exchange coupons for the old items. You can get up to 25% discount from the billed value. If you sell those old items at road side walas they may give you (say) Rs.100. In big bazaar they will offer you Rs. 2000 as exchange coupons. To redeem it, you have to purchase at least Rs.8000. The prices are too high when compared with other stores. When you compare...
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सुनील सुदर्शन नेमा
from Nashik, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ARROGANT BEHAVIOR OF EMPLOYEE

Address:Pune, Maharashtra

I visited Big Bazar Kothrud Pune on 04 Apr[protected]PM. I noticed that there were no trolleys or baskets at entrance. When asked at customer care desk I was arrogantly told by manager Mr Anil Herwade (Employee Code 55955) to collect the trolley or basket myself from the exit gate. This arrogant and irresponsible behavior is not expected from Big Bazar's Manager Level Employee. He further added that you complaint about it where ever you...
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P
Pearl Singh
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

late delivery and damaged good

Address:Mumbai City, Maharashtra

I purchased a COLORADO FABRIC LOUNGER LHS and CT TUSKER centre table from HomeTown vide SO No.[protected] on 21/03/15 from is Vikhroli outlet under exchange offer, full payment of Rs.60700/-was made. Was promised delivery of goods on 01/04/2015, but after much follow up and persuasion with their customer care received the sofa on 04/04/2015 still the centre table has not been delivered neither the old sofa has been picked up for...
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Pearl Singh
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Late delivery of Sofa, Centre Table still not delivered and Damaged sofa set received

Address:Mumbai City, Maharashtra

I purchased a COLORADO FABRIC LOUNGER LHS and CT TUSKER centre table from HomeTown vide SO No.[protected] on 21/03/15 from is Vikhroli outlet under exchange offer, full payment of Rs.60700/-was made. Was promised delivery of goods on 01/04/2015, but after much follow up and persuasion with their customer care received the sofa on 04/04/2015 still the centre table has not been delivered neither the old sofa has been picked up for...
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R
ratneshjain
from Raipur, Chhattisgarh
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non availability of vital foodgrains

Address:Bhopal, Madhya Pradesh

I am a holder of profit club membership card, also i have got xchange coupon of Rs.1000/-. At Big Bazar, Aura Mall, Gulmohar, Bhopal, (M.P.), From the last two days, there is no good quality rice available nor wheat of good quality. Toor dal is also not available (Neither loose nor packet of 5 kg, only avalilabe is 500gm packet and that too of Rs.80/-), Please tell me what is the use of holding profit club membership card, and those xchange...
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R
ravi
from Karad, Maharashtra
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Overpricing of products

Address:Pune, Maharashtra

I went to Big Bazaar Satara Road, PUNE. I sold 25 kg old cloths and got exchange coupons of rs 7500/- and wanted to redeem some of them on same day. but the experience was not good. I bought 6 Colgate toothpaste and as per ur rules and regulations with exchange price, the amount should be 522/-. they charged me in the bill rs 627/-. i showed them and claim for the refund. They refund me only rs 32/- when i asked them they shouted at me and...
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M
Munish Kakkar
from Nanauta, Uttar Pradesh
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Regarding extra charging even on discounted items

Bill No 1 I had purchase clothing i.e jeans & other house hold items from big bazzar, Zirakpur.The MRP of jeans is Rs1499/-. As per company policy regarding discounted coupens on clothing is 25%, i.e 25% of 1499/- that cost of jeans comes to be Rs1124.25/ after disc, but they had charged more as of Rs 1149.93/- Encl Bill attached Bill No 2 Similarly on 2nd bill, item no 2, MRP is 610/- as per disc of 12.5% it comes to be 533.75/-,...
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C
chandra vijay verma
from Lucknow, Uttar Pradesh
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For tightening the screws of the furniture

Address:Lucknow, Uttar Pradesh

sir, my name is chandra vijay verma. I purchased a almirah from your firm. but now after two months only its all screws are loosened. pl. send somebody to tighten the screws or else it will move ahead towards further damage. handra vijay verma 54/10 veer nagar hussainganj lko. Uttar pradesh 226001...mob.[protected]...
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S
sachinban
from Ahmedabad, Gujarat
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Amount Extra Charges

Address:Pune, Maharashtra

I had visited Big Bazar Baner branch today and purchased Gillette Vector 3 Cartridge (MRP 299) with save rs. 137.00, But it was charged at MRP. I had taken a fresh pack, But the person on Cash Counter replaced with a old Pack. CF:202183 Rahul pitleloo TILL NO. 1 Cash Memo # 0069800 TR. 65876 DATE 03.04.2013 19.48 P.M...
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R
ravi
from Karad, Maharashtra
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COMPLAINT REGARDING OVER PRICING OF DISCOUNTED GOODS

Address:Pune, Maharashtra

SIR, i went to Big Bazaar satara road pune. I sold 25kg old cloths and got Exchange coupons of Rs 7500/-, some of them were remitted on that day but the prices on the discounted goods were charged over valued. I bought 6 colgate toothpastes the discounted price should as per their rules and regulations 522/- and they charged 626/- and returned only rs32/- when i asked they started shouting and misbehaving with me. If they don't have manners...
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R
rimik
from Delhi, Delhi
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additional item which was not purchased

Address:New Delhi, Delhi

complaint no.7050663 wazirpur, netaji subhash place. our bill had an addition of an extra milton kool stallion 10 lts which was not purchased by us, due to hurry the ady at the billing charges us of two of these only one was to be purchased the other she forgot to cancel. the transaction no is tr:59787 we lodged a complaint yesterday on the day of purchase it self. we were told we would receive a all from the customer care in 24...
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K
kaushikbar
from Vellore, Tamil Nadu
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Springfit mattress (king-size) delivered damaged

Address:Bangalore, Karnataka

Hi,

I'm Kaushik Kumar Bar (mob: [protected], email: [protected]@gmail.com).
I recently (17th March, 2015) bought a Springfit king-size mattress (78*72*6) from Hometown, Marathahalli, Bangalore. The INVOICE No. is 91435812. Snapshots of the receipt are attached.

The mattress was delivered on 23rd March, and was lying in my room, unused and unopened. On 28th March, I turned the mattress upside down,...
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P
pjp2567
from Mumbai, Maharashtra
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Delivery

My order ID is [protected]. I have booked Dining table & Sofa sets from hometown kanjurmarg Mumbai on 22nd feb 2015. It was scheduled to be delivered on 28/03/2015 at Surat. I had house warming ceremony on the 28th march which was disturbed due the nondelivery & we had to be in a occured position. We have been calling on the helpline number [protected] several times, every time somebody would promise us regarding the delivery &...
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