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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

bigbazaardirect.com

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Updated: May 15, 2024

Complaints 3869

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2074

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Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 134

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Address: Kolkata, West Bengal

Dear Sir As on 01/05/2015 we had purchased grocery items from BigBazaar Bagha Jatin Kolkata centre . I was told that the delivery of the same would be made by 04/05/2015. But today is the 5th of the month and still I am waiting for the delivery of the goods. Kindly look into the issue urgently

Aug 7, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 7, 2015

Verified Support

Dear Shudhangshu,

This is Priya from Future Group. We regret the delay in delivery issues you faced. Please write to me at [protected]@futuregroup.in with your contact details. Our team shall connect with you at the earliest and resolve this issue.

Regards,
Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 14, 2015

Verified Support

Dear Shudhangshu,
Greetings from Future Group. We did not get a mail from your end. Request you to provide me your contact details at [protected]@futuregroup.in so that we can look into this matter & do the needful.

Regards,
Priya

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Address: Pune, Maharashtra

Hello Team, Good Day, I have ordered a Home town Wardrobe online from Paytm.com and the product delivered successfully to my home. But now I need to fix it . Can some one help me from Home town to fix the product at my home. Please do write back any further info required. Thank You. Regards SAI P PH : [protected]

Aug 7, 2021

Complaint marked as Resolved

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 7, 2015

Verified Support

Dear Sai,
I am Priya from Future Group. Please be informed that my team has been notified about your concern and they shall do the needful to resolve this. In case of any queries, you can write to me at [protected]@futuregroup.in with your reference id- 16295.

Regards,
Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Jun 1, 2015

Verified Support

Dear Sai,
Greetings from Future Group!
I trust that your Ticket No-16295 has been resolved as per your satisfaction. Please do share your feedback and suggestions, it will help us serve you better!

Happy Shopping!
Priya
Future Group

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Dear Sir, With reference to your " marketing program (“Program”) from SBI Card & Payment Services Private Ltd. (“SBICPSL”) under an arrangement with Future Retail Limited, validity of the programme from 29Apr2015 till 3May2015." As per you terms & conditions of your program "A cardholder who swipes his/her SBI Credit Card for a minimum value of Rs. 2, 000/- and above can avail 5% instant discount on each qualifying transaction at the participating merchant stores (i.e., at Big Bazaar, Food Bazaar, [protected]@ Big Bazaar and Big Bazaar Direct)." I have made transaction of Amt 10000/- (ten thousand only) on 29 April 2015 at Big Bizaar (SBI Credit Card No. XXXX4825), but i have not received instant cashback in my account, Kindly credit 5% cashback discount immediately. Inv No. 001681, dt 29/4/2015, Big Bizaar, Urban Space, Nasik road- Payment Slip & notification of offer attached in this mail.

Aug 7, 2021

Complaint marked as Resolved

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 8, 2015

Verified Support

Hi Rammilan,
We hear you, write to us at [protected]@futuregroup.in with your contact details so that we can take the matter up with our team. They shall get in touch with you on the matter at the earliest and have it resolved to your contentment.
Regards,
Priya
Future Group

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 17, 2015

Verified Support

Hi Rammilan,

We're yet to receive any update from you. Please do write to us for enabling us to serve you better.

Regards,
Priya
Future Group

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Address: Mohali, Punjab

hi this is Mukesh Singh i shopped on 12.04.2015 the amount of Rs. 797.55 i made this payment by My wife Debit Card but your swiping machine deducted twice the same amount intended of launching too many complaint to your store still they saying same thing that the amount is not reflecting in your system in my bank statement its clearly mention that the same amount is deducted two times. i am sending you details kindly check and revert back to me as soon as possible credit my amount asap.Date of Purchase :- 12.04.2015, Time:- 19:16:20, MID : 02PL[protected], TID: HR000103, BATCH NUM :- 000360INV. NUM :- 005357, BILL NUM:- 12215, TXN ID :[protected], APPR CODE: 188787, RRN:[protected]CARD NUMBER :-[protected]UNION BANK OF INDIA ACCOUNT NUMBER:- [protected]

Aug 7, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 4, 2015

Verified Support

Hi Mr. Mukesh,
This is Priya from Future Group. We regret the billing issues you faced. Please help me with your contact details at [protected]@futuregroup.in. Our team shall connect with you at the earliest.

Regards,
Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 14, 2015

Verified Support

Hi Mr. Mukesh,
Greetings from Future Group. We did not get a mail from your end. Request you to provide me your contact details at [protected]@futuregroup.in so that we can look into this matter & do the needful.

Regards,
Priya

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Address: Gurgaon, Haryana

I would like to report a fraud committed on my big bazaar profit club card. I received an from Big Bazaar informing me that my Profit Club Card has been swiped for Rs. 1000 on 1st May 2015 and that my monthly balance is reduced to 0. At that time was in my office attending meetings and the card was with me all the time. Sensing trouble I called up the customer care number and registered my compliant. I got a call back from the customer service with explanation that someone came to big bazaar carrying some sort of barcode sticker with him and was able to use 1000 from my account. The cashier told that the customer claimed to be my brother and hence they let him use my funds on the basis of the bar code he was carrying without any further verification. Although the customer service offered that he would cancel the card and give me discount of similar amount next time I come to shop at Sahara mall big bazaar, I am raising a bigger question here. My money was taken out without my permission due to negligence of Big Bazaar and I am expected to visit a designated store to make purchases in order to avail this. Even bigger problem is that you are in possession of your customers’ funds and seems not to have any process in place to prevent its misuse! Either this is done with full compliance of your store employees or there is a major security flaw in your process. Either way this cannot and should not be simply brushed aside. Ranjan Soni Complaint Number: 7053113

Aug 7, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 5, 2015

Verified Support

Hi,

We have escalated your concern to the team, they shall connect with you shortly and sort out the matter. Please write to me at [protected]@futuregroup.in if you have any further queries.

Regards,
Priya

J

Justin Raju

May 6, 2022

Hello Team,

My card [protected] has 9k stuck in the card.And i am not able to use it

Request you for the refund. the customer should have been informed of bigbazar was going to shut down or they should have transferred this balance to Smart Bazaar.

Regards
Justin Raju

I

Imneet Gill

May 29, 2022

Hello Team,

My card [protected] has 11k stuck in the card. And i am not able to use it

Request you for the refund. the customer should have been informed of bigbazar was going to shut down or they should have transferred this balance to Smart Bazaar.

Regards
Imneet Gill

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Address: New Delhi, Delhi

DEAR SIR, WE PURCHASE ONE LOREAL ANTI HAIR FALL SHAMPOO LAST WEEK FROM YOUR STORE AT DELHI HAVING OFFER OF TWO FREE MOVIE TICKETS ON PURCHASE OF ABOVE MENTION PRODUCT. PLEASE GUIDE US HOW WE CAN BOOK THE TICKET ONLINE OR WE HAVE TO COLLECT AT YOUR END, AS AT THE TIME OF BILLING YOUR EXECUTIVE DIRECT TO BOOK ONLINE BUT WE ARE NOT GETTING ANY LINK. KINDLY DO NEEDFUL.

Aug 7, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 5, 2015

Verified Support

Hi Mr. Hemraj,
This is Priya from Future Group. Request you to help me with your contact details at [protected]@futuregroup.in our team shall connect with you and assist you with your concern.
Regards,
Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 14, 2015

Verified Support

Hi Mr. Hemraj,
Greetings from Future Group. We did not get a mail from your end. Request you to provide me your contact details at [protected]@futuregroup.in so that we can look into this matter & do the needful.

Regards,
Priya

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Address: Darjeeling, West Bengal

As the per the terms and conditions mentioned on the board - The free delivery is available for purchases of ₹1000 & above But when we asked for the service they told that your min bill amount should contain only food products, which was no where mention on board of T&C. It is very disappointing that when the consumer really need your service you seems to stand no where for us Please correct the terms or look into the matter asap Yours worthy consumer

Aug 6, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 4, 2015

Verified Support

Hi,
This is Priya from Future Group. We hear you, write to me at [protected]@futuregroup.in with your contact details so that we can take the matter up with our team. They shall get in touch with you on the matter at the earliest and have it resolved to your contentment.

Regards, Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 14, 2015

Verified Support

Hi,
Greetings from Future Group. We did not get a mail from your end. Request you to provide me your contact details at [protected]@futuregroup.in so that we can look into this matter & do the needful.

Regards,
Priya

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Address: Jalpaiguri, West Bengal

hi recently i have bought a product throw snapdeal of HomeTown-Simply Study Desk.but then Hometown called me directly saying that they sending me a differnt colour of table but same product and also they said they sending it via Manually to me and will received it on 24th April 2015.but Still now i not received the product and Suddenly i saw in Snapdeal it showing that i have received the product on 23rd April 2015 but its all false cause on 23rd i was at home but i never received any call or product from hometown or snapdeal or anyone.Even i called to snapdeal everyday after 24th that why my product still not received to me and then suddenly on 29th April i saw on snapdeal its showing deliverd to me but its all wrong so please help me to get my product or get my money back to my account then i will be very thankful to you ORDER NO. : [protected](on snapdeal) i ordered the product on 11th April 2015 sourish sarkar contact number:[protected] email: [protected]@gmail.com

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 2, 2015

Verified Support

+1

Dear Mr. Sourish,

This is Priya from Future Group. At the outset please accept my sincere apologies for this. I have raised this issue with the concerned team and they will connect with you shortly. Please write to me at [protected]@futuregroup.in for any further communication regarding this. Your reference id is 16236.

Regards
Priya

S

sourish68

from Bhubaneshwar, Odisha

May 2, 2015

ty madam for help i wish now Hometown will give me my product
ty again

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Address: Thane, Maharashtra

I had bought furniture worth Rs.2.4L from Hometown Vikhroli on 5th Apr. The old furniture was to be picked up on 15th or 16th Apr and the new one was to be delivered on 17th. No one came for picking up the old furniture in spite of multiple reminders. Only one recliner was delivered on 17th Apr which was faulty as the recliner button did not work. When tried to lodge a complaint the call center agent refused to take the complaint and informed us that the mechanic should visit and inspect. After lot of follow up a mechanic came over on 18th evening just to confirm that the chair was faulty! The chair is still not replaced! I had to visit personally to ensure that old furniture is picked up and the new one is deliver promptly. Finally after multiple calls, visits, the new one was delivered on 22nd with old still lying in the house.This again without any replacement for faulty chair! The packages are lying all over at my home as no one has visited to assemble them till today! Phone calls as usual are of no use as people behave as if they are hearing this complaint for the first time! I am tired of this and want Hometown to refund all my money and pick-up the furniture! It has caused lot of hardship to all o[censored]s and huge mental stress! If the things are not sorted out today, pl. arrange to take back the furniture. I will also be approaching the consumer court now for all this hardship, bad treatment, not following the promises in spite of taking entire payment in advance and mental stress you all have caused to all o[censored]s!

Aug 7, 2021

Complaint marked as Resolved

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P

Pramod Kulkarni

Apr 24, 2015

I bought a lounger sofa set with a recliner and a dining table with 6 chairs from Hometown Vikroli on 5th of April. I was promised that the old furniture will be picked up on 15th or 16th and the new one will be delivered on 17th Apr.

On 16th no one came up to collect the old furniture. I tried to talk to their helpdesk and called them at least 4 times with no help. Every time you have to repeat the story with all the details and agents promise to revert back within an hour. Till today no one contacted me!

On 17th they delivered just one recliner which also was faulty! Helpdesk refused to take the complaint saying that the mechanic will visit and check. After lot of follow up mechanic came next day just to confirm that the chair is not reclining and is faulty! We then (jointly) registered the complaint and requested to replace the chair!

The balance furniture is delivered on 22nd after numerous follow ups and personal visits to the showroom! No one is still aware if the faulty chair will be replaced and if so when! Also no one came to assemble the furniture and all packages are lying everywhere in the house!

It is absolutely painful to deal with Hometown Vikhroli. Helpdesk is on no help, there is no communication from their side, huge follow up required from your side in spite of you paying in full, no one cares once you have paid the amount and above all you are not sure if the right and proper furniture will be delivered without any fault! Their delivery date is of no consequence as no one follows the schedule! No one will visit to assemble the furniture and you have to follow up at least 10 times!

Pl. be careful and think twice before booking any furniture from Hometown Vikhroli. The service is extremely bad, no one will care for you nor is anyone aware of the status, promises are never kept, faulty furniture delivered but no confirmation on replacement! It is very painful experience.

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 24, 2015

Verified Support

Hi Mr. Pramod,
We hear you. Please write to us at [protected]@futuregroup.in with your contact details so that we can take the matter up with our team. They shall get in touch with you on the matter at the earliest and have it resolved to your contentment.

Regards,
Priya
Future Group

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

May 2, 2015

Verified Support

Hi Mr. Pramod,

We are yet to receive any revert from your end. Kindly write to us at [protected]@futuregroup.in. We will get in touch with you.

Regards,
Priya
Future Group

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Address: Bangalore, Karnataka

Hi All, Very much upset to write this complaint as fed up following up with the Big Bazzar since last 1 month . I Purchased a product (Aqua Sure - Xtra Stuff) from Big Bazzar, Salapuria Towers #22, KOramangal, Bangalore on 17th Mar 15. The product was not working since the first day. I litterally begged for a resolution but got no revert from anyone. It is when "Big Bazzar" gives replacement guarantee within 15 days of purchase. Please be informed, that if you purchase any electronics from Big Bazzar, you are going to make your life hell like mine.

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Hi Mr. Hari,
Greetings from Future Group. I trust that our team got in touch and has requested you to visit the store to get your issue resolved. I hope that you are satisfied with the resolution. In case you need any further assistance, do get in touch with me at [protected]@futuregroup.in. We will be glad to help.

Regards,
Priya

H

Harimangal Singh

from Bengaluru, Karnataka

Apr 27, 2015

Dear Priya,

Yes.. I have got my issue resolved...Thanks a lot for your/teams help.

Thanks,

Hari Singh

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Address: Visakhapatnam, Andhra Pradesh

Dear Support Team, Points not credited into my Payback account PAY BACK CARD NUMBER: [protected] I have purchased LG 55LB6500 3D LED TV from Big Bazzar, Future Retails Limited, E Zone, Visakhapatnam for an amount of Rs.99, 999/- (Rupees Ninety nine thousand nine hundred and ninety nine only) on[protected] Points not credited from Payback Partner/ Outlet Address - Big Bazzar, Future Retails Limited, E Zone, G.V.Manor, Besides Sangam Shart Theatres, Station Road, Dwaraka Nagar, Visakhapatnam, AndhraPradesh-530016 Transaction Invoice Number:20183680 dt.[protected] Accordingly you are requested to add the points into my Pay back account. Thanking you, With Regards, K.V.Chandra Varma Assistant Director Software Technology Parks of India, Department of Electronics and Information Technology, Ministry of Communications and IT, Govt. of India Visakhapatnam, AndhraPradesh, Mobile:[protected]

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Address: Visakhapatnam, Andhra Pradesh

Hello, I am Lakshmi Narayanan from Visakhapatnam. I went to Big Bazar beside Sangam Sarat theater to Purchase a Jockey Trunk pack of 2 for an amount of Rs.330/- per piece. I selected 2 numbers, that means the total bill amount will be Rs.660/- (Rs.330x2). Now the issue starts that your staff said that the bill is Rs.700/-. I noticed that and i informed to that person and he is not at all interested in watching the price of the product.I said to him and he said that it will not come for Rs.660/- and please go without purchase of the product.If i said that give the product without any amount or for free, how you people feel. Like that only i feel today. He said to the other person (i think he has some more powers than him) that one customer in the morning didn't noticed at all and he paid Rs.700/-. This means you have cheated that customer. If i also didn't noticed menas i will also be a victim of you.What kind of people you are. This is highly irresponsible from your side. I don't think that you will do like this.This looks like very cheap than begging. I am writing to you with utmost angry and dissapointed.Take my note that i will not go anymore to Big Bazar all over the world because this issue affects my mind and heart very deeply. Time of Visit to the store : Between 07:30 PM To 07:50PM Floor : Ground My Details : R S Lakshmi Narayanan Cell: (+91) [protected] Request : Kindly don't repeat such things because it will leads to big damage in future.

Aug 7, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Dear R S Lakshmi Narayanan,
This is Priya from Future Group. Please be informed that we have taken a note of your billing issues and have escalated the same to our team. They shall look into this and get back to you at the earliest. You can write to me at [protected]@futuregroup.in with your reference code- 16138 for further communication.

Regards,
Priya

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Address: New Delhi, Delhi

i had bought a symphony cooller from big bazaar mayur vihar phase-1, 20/04/2015, i had spoken to the customer care they said that i have to take it to big bazaar and when it was taken to there the people over there refuse to take it back, bill number:51792 batch no. 000412 inv. 010827 i wanted it to be exchanged with some other or get the refund voicher please helpin the matter as it is very important.ASAP thanks vinod kesav manghat [protected]

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 22, 2015

Verified Support

Hi Mr. Vinod,
Greetings from Future Group. This is Priya. At the outset please accept my sincere apologies for the issues you faced with the cooler. Please be informed that our team has been notified about this issue and they shall get in touch with you soon. In case for any further assistance you can write to me at [protected]@futuregroup.in with your reference code- 16143 .

Regards,
Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 28, 2015

Verified Support

Hi Mr. Vinod,
Greetings from Future Group!
I trust that your Ticket No- 16143 has been resolved as per your satisfaction. Please do share your feedback and suggestions, it will help us serve you better!

Happy Shopping!
Priya
Future Group

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Address: Kolkata, West Bengal

The staff of Big Bazaar of Esplanade Kolkata especially the Consumer Help Department are very rude and do not help the customers. I brought a jeans worth rupees 1500 from big bazaar on 18/4/2015 and when I went home and tried it I found it was a bit damaged, then I went to big bazaar esplanade Kolkata again on 20/4/2015. But instead of exchanging my jeans they were shouting at me and were making allegations that i had already used that jeans and the basis of their allegations was that the some sort of smell which only those three staff could recognise was not the one which comes from a new jeans. Is this the way you treat your customer? I had been a regular customer of Big Bazaar all around the country but no where else I have received such bad treatment. Your brand value is being ruined by this kind of staff. As far as I am concerned I am thinking of complaining to consumer forum about this kind of stuff but since i have been a loyal customer of Big Bazaar so I thought I would bring this to your attention. I hope you will take necessary action.

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Rumjhum Chakraborty

from Kolkata, West Bengal

Nov 2, 2018

On 2nd November 2018 I visited Bigbazaar diamond plaza jessore road kolkata. I was carrying 4 heavy bags filled with shopping and went to the baggage counter of Bb to keep them. The staff standing at the counter named Bijoy Das said he will not keep the bags in the counter add it was 8.30pmand by 9.30the counter will close down. I said my shopping will be over within half an hour and the Bags are too heavy to carry around while shopping. I told him I had pain in my hand. (I have neuro problems) He very rudely said no I will not. A fellow customer standing by me told me she too was harassed by the same staff for same reasons. The staff then shouted and behaved abominably after which a heated altercation followed. My entire shipping intention turned into a nightmare. I was harassed and insulted by this Bijoy Das. I kept the bags and went inside complained at the help desk but they seemed passive. This misbehavior of staff of big bazaar is a regular issue and I always rethink before entering bigbazaar unlike my comfortable doing at Max or Reliance which are very customer friendly... I would request you to kindly look into the market coz today I felt insulted anger harassed...or I'll have to go to consumer forum and social media
Thanking you
Rumjhum Chakraborty... 45 years
Profession... Teacher

S

Syed Zaid Ahmed

Oct 7, 2020

Hello all, my mom had visted big bazar on 7 th october 2020, my mom is been a loyal customer at big bazar since 7 yrs . Wt happnd today was she was been insulted at the store due to an bug in the detection machiene at the exit . Evn though they found nothin being stolen or anything they insulted her and checked her completly .. this incident happend at the big bazar which is located in hassan . The manager is an filth person and very bad at his job . He keeps on doing the same thing to a lot of people at big bazar . I want you to help me with this and punish the manager in charge

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Address: Jaipur, Rajasthan

Respected Sir/Madam, We have made payment of 10, 000/- on 03/04/2015 by SBI Credit Card in Trinity Mall, Jaipur, but still our Profit Club Card is not activated neither money is refunded back. I have written so may time complaint in Complaint Book, but reply is written by Store Manager that Customer is satisfy. I have also mailed on sharewithus mail id. Still not getting solution...

Aug 7, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 21, 2015

Verified Support

Hi,
This is Priya from Future Group. Please write to me at [protected]@futuregroup.in with your contact details. We'll get in touch and sort this at the earliest.

Regards,
Priya

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Address: Bangalore, Karnataka

I had purchased two electronic products from HomeTown on 03/07/2010. In that for Whirlpool refrigerator i didn't get bill since i bought it through EMI and i had cleared loan also. Now im getting the problem in my refrigerator and Whirlpool people are asking for the bill . I called HomeTown Bangalore branch and customer care many times but nobody is responding properly. I purchased it from HomeTown Marathahalli branch near to Innovative multiplex. Please send the duplicate bill to my email id ie sahana.[protected]@gmail.com Model No.12277 Serial NO.INA10/315413

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 21, 2015

Verified Support

Hi Ms. Sahana,
Greetings from Future Group. I am Priya. Please be informed that our team has been notified about the duplicate bill request. They shall do the needful. Request you to provide me your contact number at [protected]@futuregroup.in with your reference id- 16132 so that we can assist you better.

Regards,
Priya

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Address: Jaipur, Rajasthan

dear sir here i am regular costumer of your big bazaar store jaipur rajasthan but every time i did not get cantharidine hair oil and napthlene balls of bengal chemical company its very good quality govt company product but all over store in jaipur this product is not available so please arrange for me

Aug 7, 2021

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 20, 2015

Verified Support

Hi Mr. Vipin,
Greetings from Future Group. I am Priya. We hear you. Write to me at [protected]@futuregroup.in with your contact details so that our team can connect with you at the earliest and resolve this matter.

Regards,
Priya

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Sir/Mam This is Regarding xchange offer by Big Bazar. I am a regular customer of Big Bazar. But the thing is usually B.B. Gives so many offers and one of which is Xchange offer. This is a big corruption instead of offer. How ... for collecting the old things there is time for one or one and a half month time but for purchase things it has to extend time limit up to 3 or 6 months.Because in the prescribed period we may not able to shopping on so many reasons. Secondly what is use of offering such a Rate for old things with condition of Rs.50/- will be deducted on purchase of 400/- . It is of no use. If we sell it to the buyers on Road & if they give half of that amount we will make use of the money for any purpose. Here in B.B. what is the use? I have 2 to 3 thousand rupees coupens I sold all old things of my house to Big Bazar to make them still big. I never expected this from big bazar to corrupt their own customer by putting such a condition. Still I have Rs.3000/- Coupon what I have to do? Suggession : 1) Allow your customers to shop anything without any condition (i.e we will shop for Rs.3000/- no money will be paid only xchange coupens will be given) 2) Otherwise Extend the time limit - we will purchase through out the year whenever we shop for Rs.400/- the coupons should be accepted Regards Rathna A Regular Customer of Big Bazar

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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We had selected Hometown for our modular kitchen and bedroom Wardrobe considering that the services would be professionally well handled. Firstly I had to constantly follow up with your manager to get the delivery on time. While the modular kitchen was fine, your carpenters damaged my bedroom wall while installing the wardrobe. Moreover, they did not get the house cleaned after finishing their work and left the waste in the house itself. They also left the tap on which we could check only on the weekend which was after 4 days. I am unable to get in touch with Mr. Binoy who was the allotted manager to look into our house work. I am appalled at the way our house work has been handled. The entire look of the bedroom has spoilt because of the damaged wall. I want to know how will Hometown compensate me for the loss or repair the damaged wall.

Aug 7, 2021

Complaint marked as Resolved

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 20, 2015

Verified Support

Hi Ms. Anushree,
Greetings from Future Group. I am Priya. Please be informed that our team is looking into this issue. They shall soon connect with you.
In case of any further assistance, write to me at [protected]@futuregroup.in

Regards,
Priya

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Address: New Delhi, Delhi

Sir/ma’am This is to kindly inform you that the schemes let out by the big bazaar recently is actually not reaching to the real customers of your company.The benefit of more than 90% of the best schemes introduced by you are actually gained by the employees working in your outlets.for example:lucky draw and buy one and get one free schemes get exhausted within one hour of the opening as it is taken away by the employees for their own profit by resale in market.I am an eye witness who has seen this happening in inder lok outlet of big bazaar. This is a serious issue which is actually draining your company’s value and consumers trust in your schemes.I thereby request you to take serious steps regarding the implementation of the schemes which are meant for the consumers and not for the employees.If you wont take any step regarding this then I will be obliged to seek help from consumer court for the malpractices exercised by your employees and your negligence regarding It

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 18, 2015

Verified Support

Dear Antra,

This is Priya from Future Group. Please write to me at [protected]@futuregroup.in with the details of the incident and your contact details. We will take this up with the concerned team and sort this out.

Regards,
Priya

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Apr 24, 2015

Verified Support

Dear Antra,
Greetings from Future Group. We request you to provide us with your contact details at [protected]@futuregroup.in as we did not get a reply from you. This is help us to serve you better.
Awaiting your reply.

Regards,
Priya

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