Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had bought furniture worth Rs.2.4L from Hometown Vikhroli on 5th Apr. The old furniture was to be picked up on 15th or 16th Apr and the new one was to be delivered on 17th. No one came for picking up the old furniture in spite of multiple reminders. Only one recliner was delivered on 17th Apr which was faulty as the recliner button did not work. When tried to lodge a complaint the call center agent refused to take the complaint and informed us that the mechanic should visit and inspect. After lot of follow up a mechanic came over on 18th evening just to confirm that the chair was faulty! The chair is still not replaced! I had to visit personally to ensure that old furniture is picked up and the new one is deliver promptly. Finally after multiple calls, visits, the new one was delivered on 22nd with old still lying in the house.This again without any replacement for faulty chair! The packages are lying all over at my home as no one has visited to assemble them till today! Phone calls as usual are of no use as people behave as if they are hearing this complaint for the first time! I am tired of this and want Hometown to refund all my money and pick-up the furniture! It has caused lot of hardship to all o[censored]s and huge mental stress! If the things are not sorted out today, pl. arrange to take back the furniture. I will also be approaching the consumer court now for all this hardship, bad treatment, not following the promises in spite of taking entire payment in advance and mental stress you all have caused to all o[censored]s!

Hi All, Very much upset to write this complaint as fed up following up with the Big Bazzar since last 1 month . I Purchased a product (Aqua Sure - Xtra Stuff) from Big Bazzar, Salapuria Towers #22, KOramangal, Bangalore on 17th Mar 15. The product was not working since the first day. I litterally begged for a resolution but got no revert from anyone. It is when "Big Bazzar" gives replacement guarantee within 15 days of purchase. Please be informed, that if you purchase any electronics from Big Bazzar, you are going to make your life hell like mine.

Dear Support Team, Points not credited into my Payback account PAY BACK CARD NUMBER: [protected] I have purchased LG 55LB6500 3D LED TV from Big Bazzar, Future Retails Limited, E Zone, Visakhapatnam for an amount of Rs.99, 999/- (Rupees Ninety nine thousand nine hundred and ninety nine only) on[protected] Points not credited from Payback Partner/ Outlet Address - Big Bazzar, Future Retails Limited, E Zone, G.V.Manor, Besides Sangam Shart Theatres, Station Road, Dwaraka Nagar, Visakhapatnam, AndhraPradesh-530016 Transaction Invoice Number:20183680 dt.[protected] Accordingly you are requested to add the points into my Pay back account. Thanking you, With Regards, K.V.Chandra Varma Assistant Director Software Technology Parks of India, Department of Electronics and Information Technology, Ministry of Communications and IT, Govt. of India Visakhapatnam, AndhraPradesh, Mobile:[protected]

Hello, I am Lakshmi Narayanan from Visakhapatnam. I went to Big Bazar beside Sangam Sarat theater to Purchase a Jockey Trunk pack of 2 for an amount of Rs.330/- per piece. I selected 2 numbers, that means the total bill amount will be Rs.660/- (Rs.330x2). Now the issue starts that your staff said that the bill is Rs.700/-. I noticed that and i informed to that person and he is not at all interested in watching the price of the product.I said to him and he said that it will not come for Rs.660/- and please go without purchase of the product.If i said that give the product without any amount or for free, how you people feel. Like that only i feel today. He said to the other person (i think he has some more powers than him) that one customer in the morning didn't noticed at all and he paid Rs.700/-. This means you have cheated that customer. If i also didn't noticed menas i will also be a victim of you.What kind of people you are. This is highly irresponsible from your side. I don't think that you will do like this.This looks like very cheap than begging. I am writing to you with utmost angry and dissapointed.Take my note that i will not go anymore to Big Bazar all over the world because this issue affects my mind and heart very deeply. Time of Visit to the store : Between 07:30 PM To 07:50PM Floor : Ground My Details : R S Lakshmi Narayanan Cell: (+91) [protected] Request : Kindly don't repeat such things because it will leads to big damage in future.

i had bought a symphony cooller from big bazaar mayur vihar phase-1, 20/04/2015, i had spoken to the customer care they said that i have to take it to big bazaar and when it was taken to there the people over there refuse to take it back, bill number:51792 batch no. 000412 inv. 010827 i wanted it to be exchanged with some other or get the refund voicher please helpin the matter as it is very important.ASAP thanks vinod kesav manghat [protected]

The staff of Big Bazaar of Esplanade Kolkata especially the Consumer Help Department are very rude and do not help the customers. I brought a jeans worth rupees 1500 from big bazaar on 18/4/2015 and when I went home and tried it I found it was a bit damaged, then I went to big bazaar esplanade Kolkata again on 20/4/2015. But instead of exchanging my jeans they were shouting at me and were making allegations that i had already used that jeans and the basis of their allegations was that the some sort of smell which only those three staff could recognise was not the one which comes from a new jeans. Is this the way you treat your customer? I had been a regular customer of Big Bazaar all around the country but no where else I have received such bad treatment. Your brand value is being ruined by this kind of staff. As far as I am concerned I am thinking of complaining to consumer forum about this kind of stuff but since i have been a loyal customer of Big Bazaar so I thought I would bring this to your attention. I hope you will take necessary action.

Respected Sir/Madam, We have made payment of 10, 000/- on 03/04/2015 by SBI Credit Card in Trinity Mall, Jaipur, but still our Profit Club Card is not activated neither money is refunded back. I have written so may time complaint in Complaint Book, but reply is written by Store Manager that Customer is satisfy. I have also mailed on sharewithus mail id. Still not getting solution...

I had purchased two electronic products from HomeTown on 03/07/2010. In that for Whirlpool refrigerator i didn't get bill since i bought it through EMI and i had cleared loan also. Now im getting the problem in my refrigerator and Whirlpool people are asking for the bill . I called HomeTown Bangalore branch and customer care many times but nobody is responding properly. I purchased it from HomeTown Marathahalli branch near to Innovative multiplex. Please send the duplicate bill to my email id ie sahana.[protected]@gmail.com Model No.12277 Serial NO.INA10/315413

dear sir here i am regular costumer of your big bazaar store jaipur rajasthan but every time i did not get cantharidine hair oil and napthlene balls of bengal chemical company its very good quality govt company product but all over store in jaipur this product is not available so please arrange for me

Sir/Mam This is Regarding xchange offer by Big Bazar. I am a regular customer of Big Bazar. But the thing is usually B.B. Gives so many offers and one of which is Xchange offer. This is a big corruption instead of offer. How ... for collecting the old things there is time for one or one and a half month time but for purchase things it has to extend time limit up to 3 or 6 months.Because in the prescribed period we may not able to shopping on so many reasons. Secondly what is use of offering such a Rate for old things with condition of Rs.50/- will be deducted on purchase of 400/- . It is of no use. If we sell it to the buyers on Road & if they give half of that amount we will make use of the money for any purpose. Here in B.B. what is the use? I have 2 to 3 thousand rupees coupens I sold all old things of my house to Big Bazar to make them still big. I never expected this from big bazar to corrupt their own customer by putting such a condition. Still I have Rs.3000/- Coupon what I have to do? Suggession : 1) Allow your customers to shop anything without any condition (i.e we will shop for Rs.3000/- no money will be paid only xchange coupens will be given) 2) Otherwise Extend the time limit - we will purchase through out the year whenever we shop for Rs.400/- the coupons should be accepted Regards Rathna A Regular Customer of Big Bazar

We had selected Hometown for our modular kitchen and bedroom Wardrobe considering that the services would be professionally well handled. Firstly I had to constantly follow up with your manager to get the delivery on time. While the modular kitchen was fine, your carpenters damaged my bedroom wall while installing the wardrobe. Moreover, they did not get the house cleaned after finishing their work and left the waste in the house itself. They also left the tap on which we could check only on the weekend which was after 4 days. I am unable to get in touch with Mr. Binoy who was the allotted manager to look into our house work. I am appalled at the way our house work has been handled. The entire look of the bedroom has spoilt because of the damaged wall. I want to know how will Hometown compensate me for the loss or repair the damaged wall.

Sir/ma’am This is to kindly inform you that the schemes let out by the big bazaar recently is actually not reaching to the real customers of your company.The benefit of more than 90% of the best schemes introduced by you are actually gained by the employees working in your outlets.for example:lucky draw and buy one and get one free schemes get exhausted within one hour of the opening as it is taken away by the employees for their own profit by resale in market.I am an eye witness who has seen this happening in inder lok outlet of big bazaar. This is a serious issue which is actually draining your company’s value and consumers trust in your schemes.I thereby request you to take serious steps regarding the implementation of the schemes which are meant for the consumers and not for the employees.If you wont take any step regarding this then I will be obliged to seek help from consumer court for the malpractices exercised by your employees and your negligence regarding It

Dear Sir, I am big Purchaser from Big Bazar, i always purchase product from big bazar of about 30 thousand in year but in my last visit in lucknow big bazaar near Taj Hotel one of your employee had communicated me wrong scheme in which he told me to purchase a card of rs 10000 and offers rs 12000 purchase in a year (deducting rs 1000 per month ) and he told me for discount of 7.5% on every purchase after paying 10000 i received the card and when i purchase the goods of around rs 6000 and used the card he less only rs1000 from total purchase when i asked him for 7.5% discount he denyied the such type of scheme and when i ask with scheme communicator guy he refused to give 7.5% every time and agree to give 7.5% on that day purchase with the help of his card only i discussed with some senior personal they also denied and after me to give 7.5% in my upcomming 2 -3 purchases i resfuesd the offer not take any discount on same day purchase and not for future days i want help from all the senior guys from Big Bazaar to get resove the issue i am totally disappointed with this wrong communication employee name of scheme communicator : Narendra Singh and ID 278133 i hope your better co-opration Thanks Yours, Bibhawendra Kumar Singh [protected] Lucknow

I have purchased Gary Nesting table one set of two from your Vikhroli west showroom on 11.4.15. The big table out of two has four legs. On fifth day itself one leg has loosened and it is about to get detached from table top. What sub standard product you are selling that in five days it is not in one piece. On the top of it your cistomer care executive tells me some one will come and repais the same. How a five day old furniture needs a repair? NOT ACCEPTABLE AT ALL UNDER ANY CIRCUMSTANCES. I have also purchased a shoe rack on same day awaiting delivery on 3.5.15. Hope that product is proper.

We purchased a table a month back. We have been following up with Home Town but NO one has come to install the table. We have gone twice to the store and called numerous times. But all everyone does is pass the buck... Very poor quality psot sales service.

I purchased a Venus 6 seater dining table from Hometown worth Rs73k. I got it under exchange offer with 6 seater dining table & received 18k voucher. Total payment due was abt 53k of which 7k was paid as downpayment. We were given dates for pickup/delivery and assured the vest of services. However, no such thing happened. We needed to constantly followup with customer care to track, personally visit the hometown shop & finally delivery was made on 13th & pickup happened the same day after delivery. This was a big mental disturbance for us as we have bought something so costly, but the quality of service received was so careless. Anywhich ways, the next day when the person came for assembly, we realised that the table was defective and so were the chairs. We were again given assurance that product will be delivered on time & full replacement done. Again people came for pickup and delivery on 15th. And today when person came for assembly, we see that the chairs are damaged & correct fittings are not in place for dining table. This is unacceptable. 1. 1stly there is no quality check done. 2. Items are not delivered in their boxes but come open just wrapped in bubble wrap and that too not entirely covered. 3. Any defect which i mention, the hometown representatives discard as it is wood defect even without checking what it is & later agree that its an issue. You need to understand customer is not a fool that cannot differenciate between genuine wood markings and defect. 4. The chairs i received the 1st time appeared used - in the sense the legs of the chairs had drag marks on them. - we were informed that product comes from pune and hence it will take 15 days, then how come after complaining about 1st delivery we received product within 2 days. I just have lost complete faith and am fed up of these constant bitter batter. You need to understand that we are working professionals as well and we cannot just leave office and stay at home so you can get the delivery. You cannot stick to your plans of delivery, is not my problem. I was given a date and i managed everything according to that, but I cannot do that everyday. I am getting mentally disturbed with all this thats happening. Visited the hometown store as well today, had to bunk office again. And they asked to write into future group as they cannot do anything. This is pathetic. While making a sale, they are all so eager and once purchase is done, they don't care. I just want to get out of this trauma. I want to return the dining table. I am no longer intrested in this product and the constant lies being told by the hometown staff. I need my money back of 7k which was done as downpayment as well as approval for non-deduction of EMI from bajaj finance. Also, my earlier dining table which was picked up - i dont know whats happening with that. I have made a terrible terrible mistake of buying again from Home town, please sort this mess out. I just want to get out of this misery. There is such careless attitude, i want my money back and the dining table to be picked back up. I cannot go on with this headache and cannot bunk everything at a single call. Horrible experience. item code :[protected] customer name : soumya mitra contact nmbr : [protected] / [protected] Shop : Home town, Newtown, Kolkata

On 14 april 2015 i buy a whirpool fridge from bigbazar indirapuram aditya mall on cash payment. But i still not got deleavery of product. My detail is Name abuzafar ghaffari Customer id [protected] Mobile number [protected] Email [protected]@yahoo.co.in

i got a profit club card on 14 April 2015. I was shocked to see that the card stands in someone else's name irrespective of my application form and pan card being submitted as a proof . The employee promised to update the status in a day but when I didn't receive a call from them then I called again and I was told that it cannot be updated and I have to use it with the name of the person I don't even know. I am really irritates and worried as I have paid 10, 000 rupees for the card which is not a small amount.

I have been a regular customer of big bazaar for last ten years since its start up in trivandrum kerala. Being a regular visitor at big bazaar pattom I have seen the staff being arrogant and misbehaving to customers. I have seen most billing counters closed despite heavy rush and the express counters not working appropriately. On April 14th which was a public holiday I went to big bazaar pattom by 5pm. Having only three items to bill I approached express counter to get my items billed. The staff at the counter was so arrogant as said the express counters aren't meant for that. People with more than twenty items were waiting at the express counter. I was asked to go to the end of the queue and was insulted by the staff. I had the leave the queue and join another. Despite heavy rush only half the counters were working. Some counters were not closed but there was no staff to attend. I was told by the staff that express counters work only on Saturdays and Sundays and the particular branch of big bazaar follow this practice since its inception. I was startled to see the extent of arrogance of the staff as if the customer seems to be beggars to them. This is horrifying.

I did purchase from Big Bazaar, Sun City Mall, 125/1, Jessore Road, Champadali More, 24 Praganas (N), Barasat - 700124 on 14/04/15. The details of bill is - TILL NO. 14 CASH MEMO NO. 0003655 Tr : 6585 dated 14/04/15 time 14:38. Following items were purchased :- VIP MENS BRIEFS, L 02 240.00 VIP-VIP MENS BRIEF, L 02 250.00 BB-BB Night Wear Btm 01 329.00 Shopping Carry Bag 01 4.00 Total 06 823.00 After payment the Big Bazaar staff packed the items in Shopping Carry Bag, on checking at home I found one piece of VIP-VIP MENS BRIEF, L is missing.