Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have done two orders on future bazaar website. One is on Jan 21 which is cancelled and another on Feb 3 which is also cancelled stating technical reasons, and they are not initiating the refund still I have called them today to know the shipping details. It seems they will not refund the money which I have spent on the orders and I feel happy if you can help me in getting my refund back as soon as possible.

I had booked modular kitchen & wardrobes from Hometown, Saharaganj, Lucknow in March 2012, i also made the full payments of the same. My flat is in Rohtas Plumeria, Flat No-702, G Block, Gomtinagar, Lucknow, the posession of the same got delayed & i got the posession in June-2014. I contacted the home town office, which got shifted Phoenix mall in June-2014 for installation of the same, the kitchen and also the wardrobe of one room got installed after number of followups, everytime i use to hear new execuses form ur staff, some how, got the installation done, now the 2nd room wardrobe is still pending, the material is missing ( approx 40%) and staff o[censored]r office is daily giving me gyan ( aaj hoga, kal hoga etc). Now i m completly frustrated with homtown & also the staff. Plz let me know the way forward for this, hope i dont have to go to consumer forum for the same. My details are : Monika Srivastava, G-702, Plumeria, Gomtinagar LKO. date: 3rd Mar-12, Adv Reciept No # [protected] Consignee: Monika ( [protected])

Please help us understand what our mistake was :

1. To trust that HomeTown is a professional organisation.
2. To give 100% advance money and trust that the material would be delivered timely.
3. Trust that hometown will package the material in such a way that there would not be any damage.
4. Trust that there would be check before despatch and there would not be any short shipment

and

5. Trust that when all of the above is reported back to you, we will get a swift response.

I call it a mistake to deal with HomeTown for all of the above reasons. Despite paying 100% advance and waiting for deliveries, even after 2 weeks the bunk bed which we ordered for our kids is still not assemble because the parts sent did not seem to be new, the complete hardware packet consisting of 90 pieces was missing and now there is no response from your end.

Please suggest what are we suppose to do as I do not want to take this matter to consumer court but in the absence of your response we would not be left with any other choice.

Thanks for nothing,

Ashwini Rao


On Tue, Feb 10, 2015 at 12:07 PM, Meena Rao <[protected]@gmail.com> wrote:

Dear Customer care,
I would like to bring to your attention that I purchased a Neno bunk bed and mattresses from the ambience Mall outlet on 1st Feb. Delivery of bed happened on 5th feb. Yesterday the person who came to install, opened the package delivered. The contents are in bad condition, see images of scratches, dents and paint chip offs. On top of that the Nuts and bolts 90 pieces are missing in the delivery.

It seems there has been no quality check or inventory check for total pieces in the boxes delivered.

It is completely unacceptable that when I am paying full amount on the purchase of stuff for my children's room( high value approx INR 27000), I get the delivery for damaged goods. I am overall very dissatified due to following reasons:

damaged condition of delivery
incomplete delivery- 90 pieces missing
mattress not delivered yet
installation delayed due to above
I hope to hear from you at the earliest, with details on what actions you will be taking from your end and what is the timeline for resolving my complaints.

Meena Rao
[protected]

I shopped at Big Bazar at City Mall at Nasik on 8th Feb 2015. Bill details...Till No- 13, Cash Memo No..0022396 Tr:3036, CH:17422, Sudesh Gore... Total Bill- Rs 3429.19/ In this I had purchased a Mustard oil 5 litre pack . MRP on body was Rs 660/ On going home I find the price on the bill as Rs 725/ I again drove down to the store and got it checked. Quietly and meekly they accepted the mistake saying thet it was double billing mistake and gave me the refund money which was a meagre amount of Rs 65/ But this open up a pandoras box... 1- Pantaloon stores cannot be believed on because they could do billing mistakes. 2- This could be a deliberate method. 90% of the customers do not check bills. This is the first time I did. Bills are so confusing.. And all are not educated... 3- people go to renowned stores not to be fooled. They believe in what computerised information/prices are given. System always take care. 4. The bill does not say... We can make mistakes, our people/systems are poor or bad... Please check your bils for applied discounts.. check each items with the prices written on the body... That's atrocious. 5.. And who pays for the car petrol I spent to get my refund?? 6- My complaint lodged at the stores... Share with us..No 31 .. On lodging the complaint at the stores I also did not find the complaint desk to be positive and good. They were acting as if I did a mistake in showing this wrong billing. 6- Finally what are going to do about this.

My Buyer order number is [protected]. I purchased on 22 Jan 2015. It was supposed to be deliverd on 3rd feb 2015. During time of purchase I was told that it would be delivered earlier for safe side they are keeping this date 12 Feb2015. On 3rd they never called me nor delivered the products, on 4th I called around 7-8 times and they told on 07 th feb 2015 Cot will be delivered so I said okie on 07th feb also it was not delivered and again they told me it is going to be delivered on 08th. I called some 7-8 times. Customer care people never called me and i have follow up everytime. Mr Venu, Anitha and Ventak, Dhananjay were not helpful at all, they never told me escalation hierarchy and Anitha said she is new to this organisation so she dont know anything Moreover amanora hometown guys are pathetic, especially manager. Please shoot these guys out first. IT WAS VERY DISAPPOINTING AND IT SEEMS YOU PEOPLE ARE FRAUD. Please Take look into this. You people dont have any sense or you think customer is fool. I will post this all over internet and will let my friend and family know how you cheat people so they donot do any business. I WILL POST THIS ON CONSUMER FORUM TOO. I am sure only consumer court is the only way left to get compensated for your fraud and harrasment caused to customer. Diasppointed customer, Pradeep [protected]

Dear Sir/madam, I have purchased two single seater Sofa from Hometown (Phoenix Market City, Bangalore) on 21st December 2014. They delivered the sofa on 30th December 2014. One of the sofa was defective and I logged the complaint (complain number 5099208) to their customer care. On January 25, 2015 HomeTown persons came and picked up the defective sofa with promises that they replace with week. Now they are not responding to my phone/email. I have attached the proof docs for your references. Kindly help Sincerely Yours, Sukh Lal Singh [protected]

On 25 Jan 15 I Purchased a Product worth Rs 1016.50/- And While Paying Through credit Card, Salesman Swiped My Card # MID No. 02PL[protected] But Due To Some Error It Was not deducted. He Again Swiped It and the Same Error Was There. Then I give a Different card and he Was Swiped and paid that time Txn ID[protected], Bill No: 87245 and the Receipt was Generated. And I Received a Message on My Mobile. After some time I received the Other Two Deduction Message Rs (1016.50* 2=2033). I Contacted the Person at Cash Counter and he told me that it will be back in My Account in 12 Hours but it Did’t Happen. Your Madurai branch employees are not giving any proper solution to my problem till now. I am very frustrated on this issue. So solve my complaint immediately. My Contact No is[protected] and Email Id sai.[protected]@gmail.Com. Please Look in the Matter at the Earliest

I taken a T24 SIM BIG BAZAR stores in kompally on 25.01.2015 ...In that time they said the sim will activated in 24 hrs.. but till i had not activated... when i asked the store person he said that the sim rejected due to some un Known reasons...Again i give prooof Till they no reply...They cheated me

Dear Sir, I bought a coffee from big bazaar and it says that two good day biscuits are free but I was given only one. On questioning the officials, they were telling that's what is given by the company. Kindly take actions on this matter. They think they can do anything they want. I am from bokaro Steel city.

Invoice no.0049293, Tr. no.29500, purchase date-24.1.15 Purchasing place- Big bazar, 117/K/13-Reb Moti, Rawatpur. Kanpur, UP.India. We have purchased All sabji masala, Dhaniya, Haldi, Mirchi, Garm Masala. At the time of purchase offer was bye two get one free. But when i have purchased all above mentioned masal, they deduct only price of 3-pieces of Garam Masal. This shows chiting.In Bigbazar, if that type of activity happened then how we can belive with Super market sales facilities. If this fault was salesman fault then why i am pay this cost. so please return by excess paid amounts as per offer price.

Dear team Knowing weIl how occupied your are I would like to complain regarding pathetic customer service and fake offer. today on 26th Jan me and my family went to your big bajar riverside mall vipin khand gomtinagar for shopping . As we know big bazar running sabse sasta din .lot of offer are there .like buy 1 get 1 free in cloth section. I had purchase baby frock under buy1 get 1 free sceme. And after billing i came to know that there was false billing .cost was taken for 4 frock inspite of 2 frock. As today was a very rush day i understand it was done mistakenly by bIling employee.so i sent my wife to approch the concern authority for rectification and i was taken care of my kids outside the mall. After 1 hour my wife cameout and told me they want to see the clothsthen again my wife went with cloths .and again she came after 1 hour without any proper resolution.she was very upset and shocked with service rendered by your enployees.afer 2 hours your Employee given a statement that today its not possible come on next day. Now my major concern is ..such a pathetic customer service provided by your people .my detail of billing given below Tnr number 47829. Please look into the matter immediately and resolve asap.othewise i will compell to easclate this matter. Need to mention one more thing your guys need to be trained otherwise customer loose their trust on big bazar. Thanks and regards Ashutosh rai

I m very disappointed about the shopping at big bazaar and decided never to go here again for purchasing... On dated 26 Jan, , sabse sasta din big bazaar ka, , , I bought set of knife from panvel big bazaar (K Mall) which MRP was 225 and on discount rate big bazaar sale me this item at MRP 250 . As it is most trusted brand, i didn't check MRP on that product..this is the third time that i got bad experience at big bazaar and i will not recommend anyone to go for shopping at big bazzar.

I am one of the regular customer for big bazaar, today i have bad experience due to Mr.Pattu Raja-(Express Avenue branch-channai), he was using vulgar words during my purchase on today, and he is not fit for maintain the full control, kindly take the action
thanks & regards
R.Sriram
[protected]

Big Bazaar - Sakianak ( Jari mari ) outlet. You will hardly get any case wherein they will not cheat you in prices of products. Please some one stop them from doing this. When we argue and show them that they over charged on our bill tgey ask us to take refund. hardly any one notices this and they end up paying more. For proof - Try buying few products and check your bill. 100% u will find that they are cheating.

Today I have visited Kompally Big Bazar along with Family and completed the shopping bill reference invoice number 11993 dt: 11.01.2015. While coming out from Big Bazar security stopped the trolley after exit and the bill also duly stamped by them as a Exit by Private EYE Security person (Ms. Swathi) as she was listening the some sound while exit the trolley. Up to the above it is normal they have right to check if something goes wrong. But when i went back for their check again they have not attended and kept me waiting for 10 to 15 minutes. Meanwhile two more security persons came their but not attended me. And they are not least bother to open bag and check the items thoroughly. I was not comfortable waiting at exit door and co - customers are seeing at me as something seriously wrong with me and i called security supervisor after 15 minutes. Then floor manager and Facility manager had come the spot and trying to convenience without any proper explanation. And they were not willing to provide me the information of in charge contact number and the mail id. Then I have contacted Mr. Arvind for the explanation. Impact : I have lost the image as this is local big bazar as we know most of the customers each other. Now i need the proper explanation along with compensation for the time loss and the image. Absolutely i am not happy for the treatment of the staff and the way explanation given for the damage happened to me. Regards KVSN RAJU [protected]

We bought a Sofa Set, GREEN FERN FABRIC 3+2+2 set in October 2014 from the HomeTown Store at Big Bazar, The Great India Place, Sector 18, Noida. After delivery, however the 3 seater sofa turned out to be defective and on constant complaints on phone, they registered a complaint for "REPLACEMENT" and I was promised that it will be most certainly replaced and not repaired, because it is fault on the behalf of Hometown. I was visited by Hometown people to check the defective piece of furniture and they confirmed that it will be replaced. Further, I was informed that some people will visit again to pack the three seater which was defective and in two days time, a courier company will come and pick the furniture and conveniently the new replacement will be delivered at the door step. While all this sounded alright, the furniture was packed by two people after repeated calls and complaints at the customer care cell. The gist of the matter is that in spite of being promised the replacement of the defective unit, although it was said that if a piece is faulty, we would replace it. Now after so many days, I'm informed that the unit which is supposed to be replaced is NOT available in the warehouse. They're not replacing it and are offering for the another piece of different design. It is not logically sound to have three unit of different sofas in the house. Like any other consumer, I have spent a bomb in purchasing matching curtains which is in sync with the decor of the house. In spite of so many calls, the customer care people at Hometown haven't been able to address my problem logically. In case the unit is not available at the warehouse, all the three sofa sets need to be replaced for uniformity. This everyday nuisance of talking to different customer care people everyday and repeating the problem needs to be addressed immediately. I've thought of Hometown as a brand and as an organisation that takes pride in customer satisfaction and if such a case cannot be dealt properly, it is indeed a blot on not just Hometown, but Future Group. Hoping for a very positive and logical feedback Harish Arora +91-[protected] PS: Attached are the pictures of the three seater sofa set that has been packed and the other two sofa sets (two seater) of the same model.

Dear sir / madam I shopped on dated 04/01/15 worth of INR 2560.90 MID [protected] CH 308910 Komal Verma Cash memo no. 0062062 TID 62556438 Batch Num. 000111 INV Num. 000525 Bill Num 00414 Time 16:42:46 My mob. Number is [protected]

This to inform you that I went to shopping at Bigbazar, Serampore, Dist. Hooghly. But I had purchased for Rs. 4538.00. tranction. no 22743 dt. 27/11/2014 paid by cr. card. But your staff Sri Santanu Roy forcely debited my cr. card for Rs. 10000.00 and push a bonus card for Rs.5000.00. Inspite of my repeated protest he could not refund for Rs.5000.00 and later he said to me it will be refund within a week but still now I have no reply and any message from your site. So I request you please refund the money immediately otherwise I will take legal action From Gobinda Sadhukhan 620 G T Road, Serampore Dist. Hooghly, WB. 712201

Dear Office Bearers, This is to bring to your notice the disinterested and irresponsible and non professional behaviour of certain employees of your Outlet at Empress Mall, Dombivli East. We have been a regular and high spending customers at your Dombivli outlet since it has opened.(Average spend of around Rs. 5000 per month). We have been observing that the employees (seems to be locally hired) are very low on customer service.There are a few employees who seem least interested in bringing the fantastic service you boast off. We were shopping at your outlet on 5th Jan 2015. There was an advertisement board of a combo offer of Rs.849/- for (Rice+Oil+Sugar). When we tried to buy it, we did not find Sugar kept and when we inquired, about the false board, since one of the product(sugar) was not available, your employee seemed least bothered to offer any assistance and orally said that it was not available. There was another family which came after us and while we were inquiring they put the Oil+Rice on their trolley and your employee took out a pack of sugar from elsewhere and allowed them to take it away. He could have given that to us as we were the first to ask for it. The advertisement board was still kept on, when we tried to ask them as to why where they keeping it when the product was not available. He pulled out it in a disinterested manner without any apologies. It leaves a bitter experience for customers like us. We also found that many packets of many products were torn and leaking. This is not only a loss to your company but also leads to an unimpressive customer service.I hope you look into such service snags immediately and redress them at the earliest. We look forward to a better experience from your employees and the company as whole. We love your brand and have been loyal to your stores across the city since last 7 years. Regards, Bhavia Nikhil Padinjaroot [protected]@yahoo.co.in

Hi, This is in regards to the delay in refund of the PROFIT CLUB MEMBERSHIP CARD bearing card number: [protected] purchased on 14/12/2014 at BIGBAZAAR Tarnaka, Secunderabad and was applied for cancellation on the same day due to dissatisfaction of the scheme. I was told to submit a cancelled cheque for the refund transfer on 16/12/2014 which i did, but of no use. Initially i was promised of the refund in 2 days but it is 20 days since i did not receive the refund. The store manager (Tarnaka Store)comes up with silly and stupid reasons like we did not receive the courier or the cancellation is under process and will take few days of time etc when contacted on 23 rd of December 2014, 2nd January 2015 and 5th of January 2015. I cannot wait for a single day now and i am forced to lodge a complaint in the Consumer court. I demand an apology from the management and immediate refund to settle the issue. Thanks, Anil Kumar [protected]