Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I am vikram and my contact no is [protected], I am very thankful to everyone who involved in changing process of my Oven. I am not able to update my complaint ID 1030389 dated 25 Mar. Is the terms and condition were OK which were given to me for changing the oven. i have also mailed to the concerned authorities of big bazaar and ezone but didn't received any reply. These were (1) only today 27 mar i can change if i will come on 28 they will not. (2) We will not be giving any gift voucher but a credit note because it cannot be divided for multiple purchases. (3) Oven is compulsory to purchase and its value has to be more then the credit note, i cannot purchase anything else in big bazaar with that credit note except in ezone (but not multiple items in ezone and value has to be more). i was trying for OTG, vacuum cleaner, sandwich toaster and juicer and bill on grand total can be paid from that credit note. (4) i cannot use any coupon (i don’t know why if bill no is new then why coupon cannot be used) though the cashier agreed otherwise i have to pay more Rs 1500 as per their condition. (5) i cannot return the item in any case. What is the RETURN policy? i was feeling that i have done a big mistake to come to Big bazaar, the same oven which i got at today is just 11690 at flipkart (without any discount) and i got it with discount at Rs 11321. When I asked ezone that flipkart is giving at 1200 rs (as per MRP IN FLIPKART) less then yours, their answer was we cannot compare with online store. But when you see ezone online store there is a difference of 1700 rs. what is the use of giving my old oven.(6) when ezone can use coupons of big bazaar then why can't he give gift vouchers of big bazaar. (7) why i cannot purchased multiple items from that credit note (8) why they cannot take the item back, when it is in same condition as given by Big bazaar, not opened, its warranty card not even stamped. Is it that item once sold cannot be returned. (9) Earlier on 25 store manager said that he confirmed from higher authorities and it cannot be changed and on 26 Mar Store manager said that he has been ordered to change it today only tomorrow it is not possible and we will not change. At this time store manager was behaving as i have done a major crime of purchasing items from big bazaar/ezone (10) Why a customer is misguided by store in-charge that he cannot use discount coupons, though they are in validity and scheme is going on. (11) There exchange programme in which it is clearly mention that any electrical scrap is 1000/KG, but when I went there they said it is misprinted actually it is Rs 300/Kg, and when i told them that I want to speak to your supervisor they said you take it at 500/KG.

This is displeasing to say that the very first experience of our big bazaar "Raja garden" was extremely annoying. We did a shopping worth rupees 2197 on clothes. When we reached at the billing counter we were accused of being out of line by one of your employees named "DEVENDER" and also forcing him to do our billing even when we were the only customer for billing. He very rudely straight away denied to do our billing and also challenged us that he will not do whosoever we call whether it being the manager or anyone else (even the owner). After much hustle bustle the manager himself did made our billing. After listening and reading about your stores finally we planned to visit the store. We are a resident of Dwarka sector 1-A and after travelling much distance and devoting much we definitely do not expect such a response. This behaviour of yours is just not acceptable. We expect a quick and just action as soon as possible.

From: Anurag Chowdhury [mailto:anurag.[protected]@frostinternational.in] Sent: Thursday, February 26, 2015 4:51 PM To: '[protected]@koryoworld.com' Subject: RE: customer harassed Dear all Its over 25 days now and there is still no sign of your representatives or a solution. Your team does not even have the decency to call and inform the customer of the status . Kindly note that this is a last ditch effort to evoke a response from your end before I move the consumer forum. Warm regards Anurag Chowdhury Business Head <image001.png> Aria Towers - 3rd Floor, Commercial Block J W Marriott Hotel, Aerocity Asset Area 4, Hospitality district New Delhi 110037 Tel. +[protected] Fax. +[protected] Mobile. +91 [protected] www.frostinternational.in From: Anurag Chowdhury [mailto:anurag.[protected]@frostinternational.in] Sent: Monday, February 23, 2015 1:29 PM To: '[protected]@koryoworld.com' Subject: customer harassed Dear Team I purchased a Koryo Microwave less than a year ago. Kindly note that on the 31st of January 2015 the micro wave refused to switch on. I promptly lodged a complaint with your customer care centre on the 1st of February 2015 (complaint number: 521910). A service engineer visited our residence on the 3rd of February 2015 and proclaimed that the PCB was faulty and needed replacement. He informed us that the part would be available in the next 48 hours post which he would come and replace the faulty part. It has been 22 days since that day and we have not heard from the service engineer till date. Your customer care centre refuses to lodge any further complaints as one complaint is already open and the only answer I receive is that the part would arrive in the next couple of days. I have just one question to ask …… Is the faulty part arriving from the moon as any delivery across the world can be completed in less than 7 days ? In case it is too much of a trouble to replace the part, then kindly either replace the product or provide us with a refund. Awaiting a revert from your end before I take any further steps. Contact details: Anurag Chowdhury 1002 / A2, Regency Heights, Sector 91, JLPL, Mohali – 160071 Contact no: [protected] Warm regards Anurag Chowdhury Business Head <image001.png> Aria Towers - 3rd Floor, Commercial Block J W Marriott Hotel, Aerocity Asset Area 4, Hospitality district New Delhi 110037 Tel. +[protected] Fax. +[protected] Mobile. +91 [protected] www.frostinternational.in

On the day of 21st March 2015 I went to Galaxy Mall(Big Bazar) at Asansol for for purchasing Induction Ovan (Prsetige) and I purchase it for Rs.3200/- and some other food item, after receving cash memo, one of the representative said to me that you will get 30/- Rs call charge, plase take a T24 sim from our counter, and accordingly I go to the counter of T24 sim, and there one representative demand me for paying Rs.80/- and then I will give you one SIM of T24 and you will get Rs.80/- talk time after activation, and you will get opportunity 98 sms everyday and 100 mb data balance but when my sim will activate I will get only Rs.40/- talk time and no data card balance I received till date, and so many times I will call to Big Bazar:[protected] but they are not co-operate with me, not response they taken I want to communicate my problem, lastly I call to the customer care of T24, but they said to me, when you purchase the sim they can only solve your problem, they are not sendidng your talk time amount that is why you can not get the Call charge. So I request before you that this type of job may please stop from your Big Bazar counter, T24 representative are fraud, and it you can not stop this business then it will hamper your renowned business.

I had sold 10 KG of newspaper and 6 kg of clothes for which I got coupons.I purchased philips gc1920 steam iron for Rs 1595.00 after discount (i.e 12.5 %) for which I have a valid bill and I gave them Rs 200 worth coupons. If I had purchased that same item in Flipkart or Amazon.in I would get same philips gc1920 steam iron for Rs 1421.00 without exchanging anything.I can attach that amazon snippets for your ready reference.Big Bazaar people are duping people in the name of exchange offer.When I could the same item for Rs 1421 instead of Rs.1595. why should I go to Big baazar.Rs 174 loss + old clothes + old newspaper = Loss.Now big Baazar answer this...Why are duping people in the name of exchange offer????

Dear sir i am vikram and mobile no is [protected]. I have purchased samsung microwave oven on 24 mar 15 from big bazaar visakhapatnam. it is of 28 L model no MC28H5013AK/TL under exchange programme with Rs 1550 discount of exchange value after which oven costs me Rs 11320 . on 25 Mar (next day) i requested bigbazaar official to replace it with 21 or 20 ltr. i also requested them that i will not ask for cash refunds, , gift vouchers may be given. It is pertinent to mention that items warranty card is not stamped for purchase and it is still unused. But all in vain they directly refused to take it back. Please tell me how can i tackle this situation since 0930 morning i am trying my best. BIGBAZAAR service after sales is very bad i called them at 0930 they told me that store manager is not available, i called at 1100 store manager was told available, i called at 1600 store manager was not available. and finally at 1645 i got a call from the employee to whom i requested to call me back. Please guide is this complaint be raised to consumer court as i have a positive point of not asking refund of any typr of hard cash. My emails and phone calls, in this regards, are the proof

Bought Loreal Total Repair 5 shampoo bottle 360ml from Big Bazaar Chembur East K star Mall Branch (Food Bazaar). On the Bar code the price was Rs.259/- and when I came home and scratched the bar code the orginal price was Rs.235/-. I feel cheated by Big Bazaar who are fooling people by doing such cheap tricks. I Have also attached the proof and this product was bought by me on 18th Feb, 2015 on wednesday bazaar. And they claim sabse sasta din.

Dear Sir, I was a employee of big bazaar vasant square mall vasant kunj.My employee id was 256038. I m left this company since 3 months and the fnf process is clear within 45 days. I ask to the hr he is not giving the reasonal reason for that sometimes he is not pic a phn also. Kindly do it as soon as possible for my fnf process.

Hello, Today i made purchase of some Grocery Product along with Britannia Cakes from Big Bazaar Store in Ambience Mall, Gurgaon with Bill No: 15281 and Invoice No: 5475. This is to inform you that the expiry date mentioned behind Britannia Cake was 16/09/11 which is now more than 3.5 years old. Above cake has been consumed by my Twins daughter who are 5 years old. I tried to give above information to Store Supervisor but instead of excepting, he was continuously arguing with us and tried to tear the bill so that we wont have any proof with us. There was a argument between us for almost 10-15 mins after which the argument become heated and we came out of your store safely. I have been using Big Bazaar Profit Club Card from the last 12 month and was having faith on you people. But above overall experience made me down and I am feeling very tortured. I will take this case to Consumer Forum if strict action has not been taken against Store Supervisor. Regards Rahul

Hello, my name is Amrita Das. I am from kolkata. My complaint goes in the following way. 1. I bought 2 different coloured size xl marked tshirt on 8th February 2015. 2. I tried one shirt and as the size was ok I picked up another one by seeing the fittings size. 3. As per normal human being i used one tshirt and kept another to use it in future. 4. After 1 and a half month when i try to wear the another tshirt weirdly it didnt fit. I was surprised as i took it as per my size printing on it. I realized that its written size xl but it was barely size m. 5. I went back to return it on 20th march 2015. And bigbazar didnt exchange as it was more than 1 month. 6. My question is where is my fault? They misprinted the size . People do not wear new cloths everyday. So i kept it for future. 7. They strongly refuse to exchange my damaged product. 8. Please help me. 9.My contact details are, mobile no. [protected] email id. [protected]@gmail.com

Dear sir, i am ajay ombase from thane did shopping at R-mall mulund of Rs 1241/- regarding this shopping my bill amount transacted twice vice transaction code.. at counter no. CH:307973 - till no.- 10 Cash memo no. - 0087667 Tr.4037 timing- 15:15 1) 11/03/2015 - PO:BIG /Mumbai/ 450411 2) 11/03/2015 - PO:BIG /Mumbai/ 584581 Regarding this kindly provide help as soon as possible. my mobile no.- [protected]

I was misleaded in buying Koryo Juicer from Big Bazar, Varanasi. Salesman mentioned that it also extracts vegetable juices but now i got to know that it only extracts Fruits. Now salesman is misbehaving when i complained him. He told me to go and complaint nothing can be done. Kindly assist me.

My complaint against big bazaar I am Regular customer of big bazaar from last 4-5 years. I have purchase a cad bury chocolate pack and big bazaar provide me a voucher coupon free 2 movie tickets . Use this voucher before 31st march 2015. Book your ticket is online. When I go to book ticket their is message this voucher is not valid. Voucher no.[protected] name ...Gulbir ph.no. [protected] 47 new mangla puri New .Delhi .110030

I purchased modular kitchen from them and financed it from Bajaj finance so they received their full payment. When I received order, magic corner piece was missing and sales person said they are placing order for it again. Even after 6 months I am still waiting for the order.

Hello All, I got cheated by hometown Noida. Last year I brought INR 200, 000 home furnishing stuff from hometown, among them I had Vega leatherette sofa set of 75, 000. Now one of these sofa having problem with it’s leatherette, it’s got harden with in few months, and then it’s started cracking. Then I raise a complain on this issue, as usual, nothing happens, they are just not interested to help you out, as they got the money already. I have to follow up my complain several times, every times they promised to rectify it, but never contact me back. All of a sudden I got an sms that my complain(complain no. [protected]) is closed, then they call me up and said that they mistakenly close my complain and come up with new complain number([protected]) and then same process start, nothing happen. All of a sudden they call me up today and told bluntly that I must have use some chemical that cause damage to the sofa and they are not going do anything and close my complain. All of these stuff have 1 year warranty and they are just violating them. Now I’m preparing to take them to the court. Guys if you don’t want to be victim like me and other people, if you don’t like to be cheated AVOID HOME TOWN. Regards, Uzzal bhaumik [protected] [protected]@yahoo.com

Hi, I have purchased some clothes from Big Bazaar near Forum Mall, Bangalore. Out of that one shirt has some kind of spot on the pocket of the shirt. I feel, it obvious to wash the clothe before you use it. I washed it and i show a big spot on the pocket of the shirt. I walked into the big bazaar today and i told the same to customer Care person there, first he told you have come after 20 days, you should come within 15days. I told, i dont have that much time that i will come every another day and i asked have you told me when i was purchasing, he told it is written on the back of the bill, you should read it. Then he right away asked, how many times you have used it. Even thou i told him, i washed it before wearing and then i show it. I asked him, do you use new shirt without cleaning it, he in a very odd way told yes i use it, and everyone do it same. It was very annoying. I just gave them the shirt and came. It would be really great if someone can do anything about it or thank you very much. Bill No: 0058174 Dated :22/02/2015; 42 L Blue Shirt. Regards, Sant Kumar [protected] [protected]@gmail.com

Neptune Foundation was established in the year October, 2010 under the Neptune Group. Neptune Foundation is a registered trust under Bombay Public Trust act, 1950(Reg. no.E-26706). It is a testimony of our commitment to fulfil the corporate Social Responsibility As part of one of our activities we distribute nutritive to build up physical strength and improve patient’s immunity by giving the monthly ration which includes Dal, Rice, Wheat, Sugar, Oil plus protein powder and vitamin supplements to patients. All the patients coming from lower strata of the society. We ordered ration from your Big Bazar mall, Mulund West, on 11th March 2015 and requested it to delivered on 13th March (Friday) at Mulund Maternity Hospital before 1pm, as our HIV nutritive programme was on 14th March 2015.We order the same items every month. On the 13th, till 2pm we did not receive the ration so we asked your representative Mr. Sanjay for this. Firstly he said that there is no stock of wheat at The Big Bazar and then he said he can deliver ration at 7pm. As Mulund maternity hospital close at 4 o’clock, so he said that he will deliver ration next day by 9.30 am. On 14th March (on Programme day) our team member called Mr. Sanjay about delivery of ration. He said it will reach by 9.30 am. All team members along with all our patients reached at 9.30 am. We keep on calling your representative Mr. Sanjay but he was not answering our call. Again 10.30am when we called he said ration will come within 5 minutes. But till 11.30am we have not received the ration so we called land line number [protected] customer care Mr. Ram. He gave another number of Mr. Mukund Wadekar [protected] he said it will come by next 5 to 10 minutes. So again we called Mr.Mukund and he gave us the number of Mr. Rahul [protected].We called up bout Mr. Rahul was not receiving the call. At 12 o’clock we received our ration. We are very unhappy with your service. 1. Your representatives never receive the calls and always give vague answers whenever we speak to them. 2. We are surprised to know that your esteemed organisation lacks stock of wheat. 3. Packed bags were open up(Images are being attached in this mail). We request you to look in to this matter and revert. We are now thinking of placing our monthly orders with some other organization since this was a very painful experience for us as well our patients. Regards Varsha Sonawane [protected]

Hi, had purchased a pigion cooker from Phonix marketcity Big bazar outlet and it is used only twice but its not yet all functioning properly. it is whistling several times, i ve reported the same to one of the staff, and he had asked me get the same and exchange with new one but when i took the to the store for exchange, the department manager refuse to do so and asked me to go to service centre. iam very disappointed bcz... i cannot leave all my work and go to service centre within two months of purchase and used only twice. why do you keep such products??? why dont you accommodate customers for genuine reasons, decided not to do any more purchases from Big Bazar. your made me bring the cooker all the way from my house and they refuse to exchange, how disgusting. i will be glad if you can exchange the same. looking forward to your positive reply... Nagaraj [protected]

Yesterday(10/03/2015) i purchased 3 pants from bigbazar Mayur Vihar Extension and given for alteration, now when my mom going to collect pants today(11/03/2015) they say this jeans cost more than appear and not return the product or money.

Before that they putted used trousers for selling with other cloths of same type and if any customer purchase it by default then they deny to return it.

Take Necessary strict action against Mr. Nanda Pallav(HR) as he didn't responded towards any complaints.

On checking the bombay times advertisement for the Great exchange offer at big bazar on 21 feb 2015 we had given a miss call on the number [protected] and also received a confirmation message. Later we got a call from food bazar K Star mall, chembur saying a person named Hamid who is the tempo driver will collect the junk the same day but even after several chasers n daily follow ups with food bazar and the driver no one turned up yet. Also tried checking with the customer helpline but again no help as they didn't have any information. This clearly is disappointing that the customers are cheated by such false advertisement.