Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

On 5 Feb 15 I Purchased worth Rs 6097/- and INDIRAPURAM BRANCH, GHAZIABAD And While Paying Through credit Card, Salesman Swiped My Standard Charted Card But Due To Servor problem it was not deducted. He Again Swiped with another machine and payment done at that time and the Receipt was Generated. And I Received a Message on My Mobile. After some time I received the Other Two Deduction Message of Rs 6097/- . Then after I checked by Bank statement and it showed that the payment has been made twice, one in the name of BIG BAZAAR and the second one in the name of FUTURE VALUE RETAIL . Then after I Contacted to Mr.Jeevan (Head cashier) and Mr.Kuldeep told me the issue has already been raised and will get the revert in few days but after so many Follow-ups and visits the answer is same. Now I am totally frustrated and and get irritated. Request you please look into this matter immediately or else I should go to some other level. My Contact No is [protected] and Email Id [protected]@yahoo.co.in.

I have bought a magna queen size bed from Home Town, Amanora PArk Town, Pune. while buying I put a condition that the delivery should be either on 2nd or 4th saturday. the sales person Mr Brajesh agreed and promised me to deliver it on saturday 14th Feb 2015. on 9th I get a call that your material is ready to deliver. I told them to deliver it on 14th and they agreed. again on 11th and 12th I get a call we are delivering your material. I spoke to the person and he said they are having audit so they need to deliver it on 13th. I agreed to help them and let them deliver in the evening after 7pm. they delivered it. since then the material is lying and no carpenter has turned up. the 14th was saturday and 15th sunday. the carpenter did not turned up that day . on sunday I called the person/manager. he did not pick up the phone. the material is lying at home since 13th and not a single call has been made to me by the home town pune. pathetic. no cordination btwn their staff, , , no customer care...

I had prepared profit club card on 24th january from big bazaar Ramdaspeth Branch Nagpur. The next day itself I visited Big Bazaar in order to cancel my profit club card as I realized that the facts that were suppose to be told before the payment of Rs10, 000 were told later.I was told by the staff to come after 27th Jan as they were busy in the 'Big day'scheme. Thus I gave my card for cancellation on 28th Jan.I haven't been refunded my balance amount till now i.e on 21th feb viz has crossed the limit of 15-20 days as told to me.I 've waited for a long time & now feel frustated.When making a profit club card takes just a few seconds(no ID proof is compulsary) then why the refund takes a month? regards, Riddhi Kakadiya user name-[protected] Nagpur

Big bazar store in sealdah Kolkata doesn't accept payback cards. Every time I have tried to redeem points and buy something they said there is a network problem. It has happened 4-5 times in the grocery department in that big bazar. Their facial expression says they are lying. I am thinking of contacting with payback customer care or take legal action.please take action. Sales guys in counters are cheating people.

Following are the issued with Big Bazar: 1- I have purchased some items on 24.01.2015 from Big Bazar at Jaipur Area. During verification of billing amount, for one item Himalaya Oil Control Face Wash, charged by the Big Bazar was more than MRP. Same was also intimated via e-mail dated 30 Jan 2015. But no repose received from Big Bazar. 2- I have requested to CSD to provide me Statement of Profit Club Card. They assured me to send the same on my email ID. Photocopy of Cards and Mail ID has already been given to them on 27.01.2015 but no detail yet provided to me. Next visit date was 19.02.2015 but still statement not given to me. 3- 1 Profit Club Card has been lost but no remedial action was provided to me by CSD Department. (Visit at big bazar on 19.02.2015)

On 15-02-15, Retail Inv. No. 0004562, Tr: 36249, I purchased a pack of sanitary napkins along with other products. The MRP written on the product was Rs. 135/- and when I checked the bill after reaching home, it was billed at Rs. 150/-. Last time also a bottle of Dettol Antiseptic Liquid was billed higher than MRP. As per Consumer Act, products cannot be sold higher than their MRP, still every time I find a item charged more than its MRP. From the last 3 times, when I checked the bill after reaching home, I found this billing discrepancy. The first time I noticed this issue, I reported it to Big Bazaar Customer Care Executive (at Inderlok, the place from where I purchased my order) and told her my concern that this might be a data entry issue but lot of customers will get affected as the cost of the product will be wrong in each customer’s bill. But instead of recording my complaint, she replied that it is very difficult procedure and she will have to do a lot of actions & procedures if she records my complaint in the system. So, she tried to convince me so that she need not record that complaint into the system and gave me assurance that they will be more careful and will correct this when I asked her to correct the price in their database so that the next customers do not face this problem. But after then, this has become a regular issue and this is causing dissatisfaction regarding the Big Bazaar/ Future Group brand. I did not expect such kind of thing but now I feel Big Bazaar is trying to cheat people by charging items at a higher price, as people will not go back to them for this much difference and charging 15-20 Rs more to each customer who buys the product will make a good amount.

Hi, PFA bill, cash memo no - 0017241 Tr:10454.Yesterday I purchased few items from Big Bazaar, Vaishali Nagar, Jaipur, Rajasthan. After billing when checked the bill then found huge difference in prices. All parts were billed at MRP though Big Bazaar prices mentioned at the pick-up place was different. e.g. Price of Pamper pants mentioned at pick-up place was Rs.610 but billing was done at MRP i.e. Rs.690. Similarly for all other items. When contacted customer care then response of Customer care representative Mr. Karam Veer was very poor. He didn't even checked the bill properly and prices mentioned at the pick-up place but simply said that all parts used to be billed at MRP. I used to frequently do purchasing from Big Bazaar and am quite aware that parts are not billed at MRP.The same piece of Pamper Pants at Reliance is of Rs.600. Even if we purchase that same product from any medical shop then also we get atleast discount of 5%. Then what is the benefit in purchasing it from Big Bazaar?? So, would like to draw your attention from the same and kindly request you to instruct your representatives to attend customers properly and give the satisfactory answers. Also pls do the needful to refund the extra amount. Bill amont: Rs. 2250 and actually it must be of Rs. 2011 Thanks and Regards Anupam D. Sinha +91-[protected]

sir, recently i purchased house hold items value of 1000 in bigbazaar in malleswaram, bangalore..they offered t24 sims which is tata docomo network.They told me to pay 280 rs for 2 sims and also that is full talk time.when i activated sim cards i got only 100.Whwn i contact docomo custemer care they said that they are not responsible that.And bigbazaar people misleading all.customers saying that they give 30 rs to every purchase of 1000

I have done two orders on future bazaar website. One is on Jan 21 which is cancelled and another on Feb 3 which is also cancelled stating technical reasons, and they are not initiating the refund still I have called them today to know the shipping details. It seems they will not refund the money which I have spent on the orders and I feel happy if you can help me in getting my refund back as soon as possible.

I had booked modular kitchen & wardrobes from Hometown, Saharaganj, Lucknow in March 2012, i also made the full payments of the same. My flat is in Rohtas Plumeria, Flat No-702, G Block, Gomtinagar, Lucknow, the posession of the same got delayed & i got the posession in June-2014. I contacted the home town office, which got shifted Phoenix mall in June-2014 for installation of the same, the kitchen and also the wardrobe of one room got installed after number of followups, everytime i use to hear new execuses form ur staff, some how, got the installation done, now the 2nd room wardrobe is still pending, the material is missing ( approx 40%) and staff o[censored]r office is daily giving me gyan ( aaj hoga, kal hoga etc). Now i m completly frustrated with homtown & also the staff. Plz let me know the way forward for this, hope i dont have to go to consumer forum for the same. My details are : Monika Srivastava, G-702, Plumeria, Gomtinagar LKO. date: 3rd Mar-12, Adv Reciept No # [protected] Consignee: Monika ( [protected])

Please help us understand what our mistake was :

1. To trust that HomeTown is a professional organisation.
2. To give 100% advance money and trust that the material would be delivered timely.
3. Trust that hometown will package the material in such a way that there would not be any damage.
4. Trust that there would be check before despatch and there would not be any short shipment

and

5. Trust that when all of the above is reported back to you, we will get a swift response.

I call it a mistake to deal with HomeTown for all of the above reasons. Despite paying 100% advance and waiting for deliveries, even after 2 weeks the bunk bed which we ordered for our kids is still not assemble because the parts sent did not seem to be new, the complete hardware packet consisting of 90 pieces was missing and now there is no response from your end.

Please suggest what are we suppose to do as I do not want to take this matter to consumer court but in the absence of your response we would not be left with any other choice.

Thanks for nothing,

Ashwini Rao


On Tue, Feb 10, 2015 at 12:07 PM, Meena Rao <[protected]@gmail.com> wrote:

Dear Customer care,
I would like to bring to your attention that I purchased a Neno bunk bed and mattresses from the ambience Mall outlet on 1st Feb. Delivery of bed happened on 5th feb. Yesterday the person who came to install, opened the package delivered. The contents are in bad condition, see images of scratches, dents and paint chip offs. On top of that the Nuts and bolts 90 pieces are missing in the delivery.

It seems there has been no quality check or inventory check for total pieces in the boxes delivered.

It is completely unacceptable that when I am paying full amount on the purchase of stuff for my children's room( high value approx INR 27000), I get the delivery for damaged goods. I am overall very dissatified due to following reasons:

damaged condition of delivery
incomplete delivery- 90 pieces missing
mattress not delivered yet
installation delayed due to above
I hope to hear from you at the earliest, with details on what actions you will be taking from your end and what is the timeline for resolving my complaints.

Meena Rao
[protected]

I shopped at Big Bazar at City Mall at Nasik on 8th Feb 2015. Bill details...Till No- 13, Cash Memo No..0022396 Tr:3036, CH:17422, Sudesh Gore... Total Bill- Rs 3429.19/ In this I had purchased a Mustard oil 5 litre pack . MRP on body was Rs 660/ On going home I find the price on the bill as Rs 725/ I again drove down to the store and got it checked. Quietly and meekly they accepted the mistake saying thet it was double billing mistake and gave me the refund money which was a meagre amount of Rs 65/ But this open up a pandoras box... 1- Pantaloon stores cannot be believed on because they could do billing mistakes. 2- This could be a deliberate method. 90% of the customers do not check bills. This is the first time I did. Bills are so confusing.. And all are not educated... 3- people go to renowned stores not to be fooled. They believe in what computerised information/prices are given. System always take care. 4. The bill does not say... We can make mistakes, our people/systems are poor or bad... Please check your bils for applied discounts.. check each items with the prices written on the body... That's atrocious. 5.. And who pays for the car petrol I spent to get my refund?? 6- My complaint lodged at the stores... Share with us..No 31 .. On lodging the complaint at the stores I also did not find the complaint desk to be positive and good. They were acting as if I did a mistake in showing this wrong billing. 6- Finally what are going to do about this.

My Buyer order number is [protected]. I purchased on 22 Jan 2015. It was supposed to be deliverd on 3rd feb 2015. During time of purchase I was told that it would be delivered earlier for safe side they are keeping this date 12 Feb2015. On 3rd they never called me nor delivered the products, on 4th I called around 7-8 times and they told on 07 th feb 2015 Cot will be delivered so I said okie on 07th feb also it was not delivered and again they told me it is going to be delivered on 08th. I called some 7-8 times. Customer care people never called me and i have follow up everytime. Mr Venu, Anitha and Ventak, Dhananjay were not helpful at all, they never told me escalation hierarchy and Anitha said she is new to this organisation so she dont know anything Moreover amanora hometown guys are pathetic, especially manager. Please shoot these guys out first. IT WAS VERY DISAPPOINTING AND IT SEEMS YOU PEOPLE ARE FRAUD. Please Take look into this. You people dont have any sense or you think customer is fool. I will post this all over internet and will let my friend and family know how you cheat people so they donot do any business. I WILL POST THIS ON CONSUMER FORUM TOO. I am sure only consumer court is the only way left to get compensated for your fraud and harrasment caused to customer. Diasppointed customer, Pradeep [protected]

Dear Sir/madam, I have purchased two single seater Sofa from Hometown (Phoenix Market City, Bangalore) on 21st December 2014. They delivered the sofa on 30th December 2014. One of the sofa was defective and I logged the complaint (complain number 5099208) to their customer care. On January 25, 2015 HomeTown persons came and picked up the defective sofa with promises that they replace with week. Now they are not responding to my phone/email. I have attached the proof docs for your references. Kindly help Sincerely Yours, Sukh Lal Singh [protected]

On 25 Jan 15 I Purchased a Product worth Rs 1016.50/- And While Paying Through credit Card, Salesman Swiped My Card # MID No. 02PL[protected] But Due To Some Error It Was not deducted. He Again Swiped It and the Same Error Was There. Then I give a Different card and he Was Swiped and paid that time Txn ID[protected], Bill No: 87245 and the Receipt was Generated. And I Received a Message on My Mobile. After some time I received the Other Two Deduction Message Rs (1016.50* 2=2033). I Contacted the Person at Cash Counter and he told me that it will be back in My Account in 12 Hours but it Did’t Happen. Your Madurai branch employees are not giving any proper solution to my problem till now. I am very frustrated on this issue. So solve my complaint immediately. My Contact No is[protected] and Email Id sai.[protected]@gmail.Com. Please Look in the Matter at the Earliest

I taken a T24 SIM BIG BAZAR stores in kompally on 25.01.2015 ...In that time they said the sim will activated in 24 hrs.. but till i had not activated... when i asked the store person he said that the sim rejected due to some un Known reasons...Again i give prooof Till they no reply...They cheated me

Dear Sir, I bought a coffee from big bazaar and it says that two good day biscuits are free but I was given only one. On questioning the officials, they were telling that's what is given by the company. Kindly take actions on this matter. They think they can do anything they want. I am from bokaro Steel city.

Invoice no.0049293, Tr. no.29500, purchase date-24.1.15 Purchasing place- Big bazar, 117/K/13-Reb Moti, Rawatpur. Kanpur, UP.India. We have purchased All sabji masala, Dhaniya, Haldi, Mirchi, Garm Masala. At the time of purchase offer was bye two get one free. But when i have purchased all above mentioned masal, they deduct only price of 3-pieces of Garam Masal. This shows chiting.In Bigbazar, if that type of activity happened then how we can belive with Super market sales facilities. If this fault was salesman fault then why i am pay this cost. so please return by excess paid amounts as per offer price.

Dear team Knowing weIl how occupied your are I would like to complain regarding pathetic customer service and fake offer. today on 26th Jan me and my family went to your big bajar riverside mall vipin khand gomtinagar for shopping . As we know big bazar running sabse sasta din .lot of offer are there .like buy 1 get 1 free in cloth section. I had purchase baby frock under buy1 get 1 free sceme. And after billing i came to know that there was false billing .cost was taken for 4 frock inspite of 2 frock. As today was a very rush day i understand it was done mistakenly by bIling employee.so i sent my wife to approch the concern authority for rectification and i was taken care of my kids outside the mall. After 1 hour my wife cameout and told me they want to see the clothsthen again my wife went with cloths .and again she came after 1 hour without any proper resolution.she was very upset and shocked with service rendered by your enployees.afer 2 hours your Employee given a statement that today its not possible come on next day. Now my major concern is ..such a pathetic customer service provided by your people .my detail of billing given below Tnr number 47829. Please look into the matter immediately and resolve asap.othewise i will compell to easclate this matter. Need to mention one more thing your guys need to be trained otherwise customer loose their trust on big bazar. Thanks and regards Ashutosh rai

I m very disappointed about the shopping at big bazaar and decided never to go here again for purchasing... On dated 26 Jan, , sabse sasta din big bazaar ka, , , I bought set of knife from panvel big bazaar (K Mall) which MRP was 225 and on discount rate big bazaar sale me this item at MRP 250 . As it is most trusted brand, i didn't check MRP on that product..this is the third time that i got bad experience at big bazaar and i will not recommend anyone to go for shopping at big bazzar.