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Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone Numbers

Toll free
1800 200 2255
455
234
Phone
+91 90 0786 2472
316
206
+91 22 6644 2200
48
35
+91 80 4330 4000
27
23

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+91 33 3091 7500
57
48
+91 22 6708 9500
11
22
+91 33 3091 7501
9
13
Fax
+91 80 2657 7530
+91 124 464 1001
+91 79 3041 3737

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Big Bazaar / FutureBazaar / Future Retail / HomeTown Websites

Big Bazaar / FutureBazaar / Future Retail / HomeTown Head Office Address

Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West)
Mumbai
Mumbai City District
Maharashtra
India
400083

Big Bazaar / FutureBazaar / Future Retail / HomeTown reviews & complaints page 138

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B
Bugs dodo
from Gurgaon, Haryana
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Address:Ghaziabad, Uttar Pradesh

On 5 Feb 15 I Purchased worth Rs 6097/- and INDIRAPURAM BRANCH, GHAZIABAD And While Paying Through credit Card, Salesman Swiped My Standard Charted Card But Due To Servor problem it was not deducted. He Again Swiped with another machine and payment done at that time and the Receipt was Generated. And I Received a Message on My Mobile. After some time I received the Other Two Deduction Message of Rs 6097/- . Then after I checked by Bank statement and it showed that the payment has been made twice, one in the name of BIG BAZAAR and the second one in the name of FUTURE VALUE RETAIL . Then after I Contacted to Mr.Jeevan (Head cashier) and Mr.Kuldeep told me the issue has already been raised and will get the revert in few days but after so many Follow-ups and visits the answer is same. Now I am totally frustrated and and get irritated. Request you please look into this matter immediately or else I should go to some other level. My Contact No is [protected] and Email Id [protected]@yahoo.co.in.
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Hi,
Greetings from Future Group. I am Priya. We regret the double deduction issues you faced at our outlet. Please be informed that we have taken a note of this issue and we will do the needful to resolve the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.

Regards,
Priya
The issue has been reolved.Thanks for the support.


Thaks,
Mohit goel
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    M
    manu 10
    from Pune, Maharashtra
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    Address:Pune, Maharashtra

    I have bought a magna queen size bed from Home Town, Amanora PArk Town, Pune. while buying I put a condition that the delivery should be either on 2nd or 4th saturday. the sales person Mr Brajesh agreed and promised me to deliver it on saturday 14th Feb 2015. on 9th I get a call that your material is ready to deliver. I told them to deliver it on 14th and they agreed. again on 11th and 12th I get a call we are delivering your material. I spoke to the person and he said they are having audit so they need to deliver it on 13th. I agreed to help them and let them deliver in the evening after 7pm. they delivered it. since then the material is lying and no carpenter has turned up. the 14th was saturday and 15th sunday. the carpenter did not turned up that day . on sunday I called the person/manager. he did not pick up the phone. the material is lying at home since 13th and not a single call has been made to me by the home town pune. pathetic. no cordination btwn their staff, , , no customer care...
    Feb 21, 2015
    Updated by manu 10
    ...plz send the carpenter tomorrow... i.e. on sunday as no body will be available to attend the carpenter on weekdays... or on saturday 28th...
    Feb 21, 2015
    Updated by manu 10
    ...plz send the carpenter tomorrow... i.e. on sunday as no body will be available to attend the carpenter on weekdays... or send him on saturday 28th...
    Hi Manu,
    Greetings from Future Group. I am Priya. We regret the inconvenience caused. Please write to me at [protected]@futuregroup.in with your contact details. Our team shall connect with you to sort this.
    Regards,
    Priya
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      R
      riddhi k
      from Mumbai, Maharashtra
      Jan 30, 2023
      This thread was updated on Jan 30, 2023
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      Address:Nagpur, Maharashtra

      I had prepared profit club card on 24th january from big bazaar Ramdaspeth Branch Nagpur. The next day itself I visited Big Bazaar in order to cancel my profit club card as I realized that the facts that were suppose to be told before the payment of Rs10, 000 were told later.I was told by the staff to come after 27th Jan as they were busy in the 'Big day'scheme. Thus I gave my card for cancellation on 28th Jan.I haven't been refunded my balance amount till now i.e on 21th feb viz has crossed the limit of 15-20 days as told to me.I 've waited for a long time & now feel frustated.When making a profit club card takes just a few seconds(no ID proof is compulsary) then why the refund takes a month? regards, Riddhi Kakadiya user name-[protected] Nagpur
      Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
      Hi,

      This is Priya from Future Group. Please be informed that we have taken a note of your concern. We request you to write to us at [protected]@futuregroup.in with your contact details. We will do the needful to sort this out.

      Regards,
      Priya
      Ravitriv's reply, Apr 30, 2022
      Dear Future Group,
      Even i am facing the same problem of not able to get refund for the profit club card, i have sent multiple emails and even connected with customer care. They have asked for my Pan card & cancelled cheque which i have already with them. Now, there customer care number(1800 266 2255) is not working and emails are failing for [email protected]. Please help me.
      sangeetha2022's reply, May 25, 2022
      Dear Future Group,
      Even i am facing the same problem of not able to get refund for the profit club card, i have sent multiple emails and even connected with customer care. They have asked for my Pan card & cancelled cheque which i have already with them. Now, there customer care number(1800 266 2255) is not working and emails are failing for [email protected]. Please help me.
      sangeetha2022's reply, May 25, 2022
      Dear Future Group,
      Even i am facing the same problem of not able to get refund for the profit club card, i have sent multiple emails and even connected with customer care. Now, there customer care number(1800 266 2255) is not working and emails are failing for [email protected]. Please help me.
      Monusw1980's reply, May 27, 2022
      I am using 2 Big Bazaar profit club card since 2021. I tried reaching the customer care of Big Bazaar and also sending the mail to the mailing address of Big Bazaar. But both are not working since last 6 months. I need the refund amount. Kindly guide me at the earliest.
      Subal Chandra Das's reply, Jul 20, 2022
      I have submitted ORIGINAL PROFITCLUB CARD along with Application and Cancelled Cheque, Aadhaar Card Photocopy to Bigbazar Outlet on 09-May-2022 12.40 PM with CRM Number BB22200632005, PROFITCLUB Card Number 92234269445833 with my Contact Number 9874545693 for Refund Amount 7000/- .

      The Amount is not deposited till date to my Bank Account. Please let me know when the amount will be credited to my bank account.

      PFA the Application and Profit Club Card Details. You can contact me at my number 9874545693.

      With thanks & regards
      Suman Das
      +91 9874545693
      Anup2711's reply, Nov 28, 2022
      Even i am facing the same problem of not able to get refund for the profit club card, i have sent multiple emails and even connected with customer care. They have asked for my Pan card & cancelled cheque which i have already with them. Now, there customer care number(1800 266 2255) is not working and emails are failing for [email protected]. Please help me.
      Contact detail: 7756906208
      I had earlier sent a complain regarding delay in refund on 22nd feb.The issue remains unresolved & the refund is still not given.Pathetic services by Big bazaar!! I 've already given my contacy number but no call since a week.Does customer care really exist at Big Bazaar?
      I had earlier sent a complain regarding delay in refund on 22nd feb.The issue remains unresolved & the refund is still not given.Pathetic services by Big bazaar!! I 've already given my contact number but no call since a week.Does customer care really exist at Big Bazaar?
      Big bazaar Profit club card
      From: H V. SHIV SHANKAR,
      Mobile- [protected]

      Sir,

      Big Bazaar Profit Membership Card No. [protected] purchased on 13/02/22 at Hassan, Karnataka

      I purchase for Big Bazaar Profit club Membership card on 13.02.2022 and also paid Rs. 10100/- by SBI
      debit card SBIPOS[protected] FUTURE RETAIL LTD HASSAN

      As soon as I took the card the aforesaid Big bazzar was closed due to some reason. The second possible option of big bazaar was quite far hence it was difficult to make frequent shopping from there.

      If not possible to deliver Big Bazaar Profit Membership card, kindly return my money Rs. 10, 100/- as soon as possible.

      Or We are continue shopping is possible, In Hassan Bigbazzar is open ? What about our money ?

      Otherwise please return our money.
      Thanking you,

      From: H V. SHIV SHANKAR,
      Mobile- [protected]
      Big bazaar Profit club card
      From: H V. SHIV SHANKAR,
      Mobile- [protected]

      Sir,

      Big Bazaar Profit Membership Card No. [protected] purchased on 13/02/22 at Hassan, Karnataka

      I purchase for Big Bazaar Profit club Membership card on 13.02.2022 and also paid Rs. 10100/- by SBI
      debit card SBIPOS[protected] FUTURE RETAIL LTD HASSAN

      As soon as I took the card the aforesaid Big bazzar was closed due to some reason. The second possible option of big bazaar was quite far hence it was difficult to make frequent shopping from there.

      If not possible to deliver Big Bazaar Profit Membership card, kindly return my money Rs. 10, 100/- as soon as possible.

      Or We are continue shopping is possible, In Hassan Bigbazzar is open ? What about our money ?

      Otherwise please return our money.
      Thanking you,

      From: H V. SHIV SHANKAR,
      Mobile- [protected]
      [protected]@yahoo.com
      Sir hamko close karana hai profit club card

      Sir hamko card band karana hai big Bazar ka profit club card
      Refund request Reference no.- BB[protected]
      (Big bazaar profit club card)
      I complained 30 days ago. But till now i did not get
      Any refund or response from them.
      Card balance RS 9000 till date.
      I want refund.
      I made card in january big bazaar closed abruptly I have already sent alot of mails regaridng refund but no reply has been received I want my 10100 rs refund
      Where to submit big bagar profit club original card & other documents ? as per procedure mentioned we have to submit this to nearest BB stores. Since all stores closed where to submit form now. Customer care nos blocked & email also getting bounced. How to contact you
      Refund request Reference No.- BB[protected]
      (Big Bazaar Profit Club Card No. XXXX XXXX 6416 00, Membership Card 10124)
      I had given complaint to cancel and refund the balance amount to my bank account on 2nd April 2022
      along with copy of cancelled cheque, ID Proof, Photo copy of Profit Club Card.

      With reference to the above Ref. No. BB[protected], I have been replied towards my email by Big Bazaar Customer Care to wait for 30 days to refund the amount to the bank account.
      I regret to inform you that, till date the balance amount of my profit club card is not credited to my bank account.

      You are kindly requested to refund the balance amount of my profit club card to my bank account at the earliest.

      Your immediate action in this matter will bi highly appreciated.

      Sanjay
      Hi,
      I am Maninder Kaur Holding Big Bazaar Profit Club card. As I am from Ambala and Big bazaar here is now smart bazaar. I make my card on dec 2021 and in my next visit after one month I got informed that big bazaar is closed now and they give me assurances that this card will work in smart bazaar. But now they are not allowing to shop with this card. I tried thousand of times customer care[protected] which is not Connected. Then I tried to send my complaint on [protected]@bigbazaar.com and same as customer care number it is failed to deliver. I feel very frustrated that big bazaar cheats our hard urn money. Please guide what can I do to get refund of my money.

      Jainendra kanp's reply, May 23, 2022
      I am facing the same issue mail rejected bigbazaar and reliance both cheated us.. please refund our money as soon as possible
      I'm having profit club card which was issued on 3rd jan 2022. How I will refund profit club amount.
      I have a Big Bazaar Profit Club card in which my almost 11, 000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
      I have also profit club card, and I submit all documents April 1st week but still my refund not come in my account,
      Dear Future Group,
      Even i am facing the same problem of not able to get refund for the profit club card, i have sent multiple emails and even connected with customer care. Now, there customer care number[protected] is not working and emails are failing for [protected]@bigbazaar.com. Please help me.

      Regards
      Channa
      Dear Future Group,
      Even i am facing the same problem of not able to get refund for the profit club card, i have sent multiple emails and even connected with customer care. They have asked for my Pan card & cancelled cheque which i have already with them. Now, there customer care number[protected] is not working and emails are failing for [protected]@bigbazaar.com. Please help me.

      h.v. shiv shankar
      hassan
      I have a Big Bazaar Profit Club card in which my almost 11, 000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
      I have a Big Bazaar Profit Club card in which my almost 11, 000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.

      I have a Big Bazaar Profit Club card in which my almost 11, 000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
      Cheated to me in Bigbazaar
      H.v. Shiv Shankar
      I am having Big bazzar profit club card and had approx Rs 9000 balance. Tried all the possibility to contact BB but not able to reach them. Today I saw my balance was showing to zero and now I am not able to login to that app.

      I think we need to get united to fight with BB.

      I have created telegram group https://t.me/+AHSD1qTBgbthOWJl
      please join
      I am having Big bazzar profit club card and had approx Rs 9000 balance. Tried all the possibility to contact BB but not able to reach them. Today I saw my balance was showing to zero and now I am not able to login to that app.

      I think we need to get united to fight with BB.

      I have created telegram group https://t.me/+AHSD1qTBgbthOWJl
      please join
      Hello,

      Hoping that you will be able to resolve my concern on Big Bazaar Profit card

      I have a big bazaar profit card and there about 7000 balance in my card.

      Big bazaar is closed in entire Bangalore. I emailed to [protected]@bigbazaar.com but the emails are bouncing back, toll free number is not reachable.

      Finally reached out to you as last option

      Request you to help

      Thanks,
      Syed Asif
      Mob : [protected]
      From past four months I am not able to use Profit club cards Due to store closed and one store regret to use card any more . Hence request to refund urgently and mail id not working of yours.

      All three cards have balance and store not open at Asansol and open recently but regret by store manager to use our cards . In this circumstances Pl. refund my balance urgently.
      How canni get refund of profit.club card
      I have a Big Bazaar Profit Club card in which my almost 11, 000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
      Cheated to me in Bigbazaar
      H.v. Shiv Shankar
      [protected]
      I have submitted ORIGINAL PROFITCLUB CARD along with Application and Cancelled Cheque, Aadhaar Card Photocopy to Bigbazar Outlet on 07-May-2022, PROFITCLUB Card Number [protected] with my Contact Number [protected] for Refund Amount 3000/- .

      The Amount is not deposited till date to my Bank Account. Please let me know when the amount will be credited to my bank account.

      PFA the Application and Profit Club Card Details. You can contact me at my number [protected]. Your customer care number is also not working.i have sent mail to your care id.but no reply till time.

      With thanks & regards
      Anish Singh

      I have a Big Bazaar Profit Club card in which my almost 10000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
      I have a Big Bazaar Profit Club card in which my almost 9000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
      Cheated by bigbazar..
      I have a Big Bazaar Profit Club card in which my almost 9000 Rs amount is left but without customer letting this know, big bazaar is closed now.
      You haven't given any instruction to customer by email, message, call that how we will get card balance.
      So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. So this is fraud and you are not reachable anyway.
      Cheated by Bigbazaar
      I have a profit club card issued from Big Bazaar. The next month the Big Bazar was closed their business from online as well as offline shop also. I went there in the same area Jio smararts bazaar have started their business, but their people have not responded properly nor any information regarding issue of profit club card refund.

      I request you to kindly suggest me how to get the balance refund amount immediately, for which I shall be thankful.

      CHAKRAVARTY
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        I
        Indranil Mondal
        from Kolkata, West Bengal
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        Address:Kolkata, West Bengal

        Big bazar store in sealdah Kolkata doesn't accept payback cards. Every time I have tried to redeem points and buy something they said there is a network problem. It has happened 4-5 times in the grocery department in that big bazar. Their facial expression says they are lying. I am thinking of contacting with payback customer care or take legal action.please take action. Sales guys in counters are cheating people.
        Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
        Dear customer,
        We hear you, write to us at [protected]@futuregroup.in with your contact details so that we can take the matter up with our team. They shall get in touch with you on the matter at the earliest and have it resolved to your contentment.

        Regards,
        Priya
        Future Group
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          U
          Umang Saraf
          from Gurgaon, Haryana
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          Address:Jaipur, Rajasthan

          Following are the issued with Big Bazar: 1- I have purchased some items on 24.01.2015 from Big Bazar at Jaipur Area. During verification of billing amount, for one item Himalaya Oil Control Face Wash, charged by the Big Bazar was more than MRP. Same was also intimated via e-mail dated 30 Jan 2015. But no repose received from Big Bazar. 2- I have requested to CSD to provide me Statement of Profit Club Card. They assured me to send the same on my email ID. Photocopy of Cards and Mail ID has already been given to them on 27.01.2015 but no detail yet provided to me. Next visit date was 19.02.2015 but still statement not given to me. 3- 1 Profit Club Card has been lost but no remedial action was provided to me by CSD Department. (Visit at big bazar on 19.02.2015)
          Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
          Hi Mr. Umang,
          Greetings from Future Group. This is Priya. At the outset please accept my sincere apologies for this. Write to us at [protected]@futuregroup.in with your contact details. Our team shall do the needful and get in touch with you soon. I assure you that we will do our best to resolve the matter to your complete satisfaction.

          Regards,
          Priya
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            D
            daman23
            from Gurgaon, Haryana
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Address:New Delhi, Delhi

            On 15-02-15, Retail Inv. No. 0004562, Tr: 36249, I purchased a pack of sanitary napkins along with other products. The MRP written on the product was Rs. 135/- and when I checked the bill after reaching home, it was billed at Rs. 150/-. Last time also a bottle of Dettol Antiseptic Liquid was billed higher than MRP. As per Consumer Act, products cannot be sold higher than their MRP, still every time I find a item charged more than its MRP. From the last 3 times, when I checked the bill after reaching home, I found this billing discrepancy. The first time I noticed this issue, I reported it to Big Bazaar Customer Care Executive (at Inderlok, the place from where I purchased my order) and told her my concern that this might be a data entry issue but lot of customers will get affected as the cost of the product will be wrong in each customer’s bill. But instead of recording my complaint, she replied that it is very difficult procedure and she will have to do a lot of actions & procedures if she records my complaint in the system. So, she tried to convince me so that she need not record that complaint into the system and gave me assurance that they will be more careful and will correct this when I asked her to correct the price in their database so that the next customers do not face this problem. But after then, this has become a regular issue and this is causing dissatisfaction regarding the Big Bazaar/ Future Group brand. I did not expect such kind of thing but now I feel Big Bazaar is trying to cheat people by charging items at a higher price, as people will not go back to them for this much difference and charging 15-20 Rs more to each customer who buys the product will make a good amount.
            +2 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
            Dear customer,

            This is Priya from Future Group. At the outset please accept my apologies for the error in your bill. Kindly help me with your contact number at [protected]@futuregroup.in with your contact details. We will get in touch with you and resolve this at the earliest.

            Regards,
            Priya
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              A
              anupam.d.sinha
              from Mumbai, Maharashtra
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              Address:Jaipur, Rajasthan

              Hi, PFA bill, cash memo no - 0017241 Tr:10454.Yesterday I purchased few items from Big Bazaar, Vaishali Nagar, Jaipur, Rajasthan. After billing when checked the bill then found huge difference in prices. All parts were billed at MRP though Big Bazaar prices mentioned at the pick-up place was different. e.g. Price of Pamper pants mentioned at pick-up place was Rs.610 but billing was done at MRP i.e. Rs.690. Similarly for all other items. When contacted customer care then response of Customer care representative Mr. Karam Veer was very poor. He didn't even checked the bill properly and prices mentioned at the pick-up place but simply said that all parts used to be billed at MRP. I used to frequently do purchasing from Big Bazaar and am quite aware that parts are not billed at MRP.The same piece of Pamper Pants at Reliance is of Rs.600. Even if we purchase that same product from any medical shop then also we get atleast discount of 5%. Then what is the benefit in purchasing it from Big Bazaar?? So, would like to draw your attention from the same and kindly request you to instruct your representatives to attend customers properly and give the satisfactory answers. Also pls do the needful to refund the extra amount. Bill amont: Rs. 2250 and actually it must be of Rs. 2011 Thanks and Regards Anupam D. Sinha +91-[protected]
              +1 photos
              Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
              Very bad experience at Big Bazaar.

              Hi Anupam,
              Greetings from Future Group. I am Priya. This is to inform you that we have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.

              Regards,
              Priya
              Hi Anupam,
              Greetings from Future Group. I trust that our team got in touch and requested you to visit the store to get your issue resolved. I hope that you are satisfied with the resolution. In case you need any further assistance, let us know. We will be glad to help.

              Regards,
              Priya
              Hi Priya,

              Thanks for your co-operation. Team has contacted me and asked to visit store again. A member name Ms. Rekha has assured that on my next visit she will refund the extra amount charged.

              Thanks and Rgds
              Anupam D. Sinha
              +91-[protected]
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                D
                dsaicharan
                from Bengaluru, Karnataka
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                Address:Bangalore, Karnataka

                sir, recently i purchased house hold items value of 1000 in bigbazaar in malleswaram, bangalore..they offered t24 sims which is tata docomo network.They told me to pay 280 rs for 2 sims and also that is full talk time.when i activated sim cards i got only 100.Whwn i contact docomo custemer care they said that they are not responsible that.And bigbazaar people misleading all.customers saying that they give 30 rs to every purchase of 1000
                Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                Hi,

                This is Priya from Future Group. Please write to me at [protected]@futuregroup.in with your contact details and details of your issue. We will get in touch with you and sort this out.

                Regard,
                Priya
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                  amarjami
                  from Bangalore, Karnataka
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                  Address:Bangalore, Karnataka

                  I have done two orders on future bazaar website. One is on Jan 21 which is cancelled and another on Feb 3 which is also cancelled stating technical reasons, and they are not initiating the refund still I have called them today to know the shipping details. It seems they will not refund the money which I have spent on the orders and I feel happy if you can help me in getting my refund back as soon as possible.
                  +1 photos
                  customer support has been notified about the posted complaint.
                  Dear Mr. Amar,

                  This is Priya from Future Group. Please be informed that we have taken a note of your concern. Please write to us at [protected]@futuregroup.in with your contact details. We'll get in touch with you and provide an update on the issue.

                  Regards,
                  Priya
                  Dear Mr. Amar,

                  As per the update received from the team, we trust that the refund for the below mentioned order has been already completed.The Payback points will reflect in your payback account within the next 10 days. Do write to us at [protected]@futuregroup.in if you have any further queries.

                  Regards,
                  Priya
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                    nishchitsri
                    from Kolkata, West Bengal
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                    Address:Lucknow, Uttar Pradesh

                    I had booked modular kitchen & wardrobes from Hometown, Saharaganj, Lucknow in March 2012, i also made the full payments of the same. My flat is in Rohtas Plumeria, Flat No-702, G Block, Gomtinagar, Lucknow, the posession of the same got delayed & i got the posession in June-2014. I contacted the home town office, which got shifted Phoenix mall in June-2014 for installation of the same, the kitchen and also the wardrobe of one room got installed after number of followups, everytime i use to hear new execuses form ur staff, some how, got the installation done, now the 2nd room wardrobe is still pending, the material is missing ( approx 40%) and staff o[censored]r office is daily giving me gyan ( aaj hoga, kal hoga etc). Now i m completly frustrated with homtown & also the staff. Plz let me know the way forward for this, hope i dont have to go to consumer forum for the same. My details are : Monika Srivastava, G-702, Plumeria, Gomtinagar LKO. date: 3rd Mar-12, Adv Reciept No # [protected] Consignee: Monika ( [protected])
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                      A
                      Ashwini Rao
                      from Gurgaon, Haryana
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                      Address:New Delhi, Delhi

                      Please help us understand what our mistake was :

                      1. To trust that HomeTown is a professional organisation.
                      2. To give 100% advance money and trust that the material would be delivered timely.
                      3. Trust that hometown will package the material in such a way that there would not be any damage.
                      4. Trust that there would be check before despatch and there would not be any short shipment

                      and

                      5. Trust that when all of the above is reported back to you, we will get a swift response.

                      I call it a mistake to deal with HomeTown for all of the above reasons. Despite paying 100% advance and waiting for deliveries, even after 2 weeks the bunk bed which we ordered for our kids is still not assemble because the parts sent did not seem to be new, the complete hardware packet consisting of 90 pieces was missing and now there is no response from your end.

                      Please suggest what are we suppose to do as I do not want to take this matter to consumer court but in the absence of your response we would not be left with any other choice.

                      Thanks for nothing,

                      Ashwini Rao


                      On Tue, Feb 10, 2015 at 12:07 PM, Meena Rao <[protected]@gmail.com> wrote:

                      Dear Customer care,
                      I would like to bring to your attention that I purchased a Neno bunk bed and mattresses from the ambience Mall outlet on 1st Feb. Delivery of bed happened on 5th feb. Yesterday the person who came to install, opened the package delivered. The contents are in bad condition, see images of scratches, dents and paint chip offs. On top of that the Nuts and bolts 90 pieces are missing in the delivery.

                      It seems there has been no quality check or inventory check for total pieces in the boxes delivered.

                      It is completely unacceptable that when I am paying full amount on the purchase of stuff for my children's room( high value approx INR 27000), I get the delivery for damaged goods. I am overall very dissatified due to following reasons:

                      damaged condition of delivery
                      incomplete delivery- 90 pieces missing
                      mattress not delivered yet
                      installation delayed due to above
                      I hope to hear from you at the earliest, with details on what actions you will be taking from your end and what is the timeline for resolving my complaints.

                      Meena Rao
                      [protected]
                      +3 photos
                      Hi Ms. Meena,
                      Greetings from Future Group. I am Priya. This is to inform you that we have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.

                      Regards,
                      Priya
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                        A
                        ashishksaha
                        from Chennai, Tamil Nadu
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                        I shopped at Big Bazar at City Mall at Nasik on 8th Feb 2015. Bill details...Till No- 13, Cash Memo No..0022396 Tr:3036, CH:17422, Sudesh Gore... Total Bill- Rs 3429.19/ In this I had purchased a Mustard oil 5 litre pack . MRP on body was Rs 660/ On going home I find the price on the bill as Rs 725/ I again drove down to the store and got it checked. Quietly and meekly they accepted the mistake saying thet it was double billing mistake and gave me the refund money which was a meagre amount of Rs 65/ But this open up a pandoras box... 1- Pantaloon stores cannot be believed on because they could do billing mistakes. 2- This could be a deliberate method. 90% of the customers do not check bills. This is the first time I did. Bills are so confusing.. And all are not educated... 3- people go to renowned stores not to be fooled. They believe in what computerised information/prices are given. System always take care. 4. The bill does not say... We can make mistakes, our people/systems are poor or bad... Please check your bils for applied discounts.. check each items with the prices written on the body... That's atrocious. 5.. And who pays for the car petrol I spent to get my refund?? 6- My complaint lodged at the stores... Share with us..No 31 .. On lodging the complaint at the stores I also did not find the complaint desk to be positive and good. They were acting as if I did a mistake in showing this wrong billing. 6- Finally what are going to do about this.
                        +1 photos
                        Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                        Whenever we buy anything from any store, it is only common sense that we make a quick calculation/estimate of what it's going to cost. Computerization must not handicap us. It is only a service and mistakes are human (even system-generated sometimes). We should use our minds, or atleast the calculator on our "smart"phones and always cross-check payment amount. Let's take charge of the situation and avoid such hassles. Prevention is always better than cure! So is correct payment better than refund reuests.
                        Hi Mr. Ashish,
                        This is Priya from Future Group. We are extremely sorry this experience you had with us. Please help me with your contact details at [protected]@futuregroup.in so that our team can address this issue.

                        Regards,
                        Priya
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                          P
                          pradeephosakoti
                          from Nagpur, Maharashtra
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                          Address:Pune, Maharashtra

                          My Buyer order number is [protected]. I purchased on 22 Jan 2015. It was supposed to be deliverd on 3rd feb 2015. During time of purchase I was told that it would be delivered earlier for safe side they are keeping this date 12 Feb2015. On 3rd they never called me nor delivered the products, on 4th I called around 7-8 times and they told on 07 th feb 2015 Cot will be delivered so I said okie on 07th feb also it was not delivered and again they told me it is going to be delivered on 08th. I called some 7-8 times. Customer care people never called me and i have follow up everytime. Mr Venu, Anitha and Ventak, Dhananjay were not helpful at all, they never told me escalation hierarchy and Anitha said she is new to this organisation so she dont know anything Moreover amanora hometown guys are pathetic, especially manager. Please shoot these guys out first. IT WAS VERY DISAPPOINTING AND IT SEEMS YOU PEOPLE ARE FRAUD. Please Take look into this. You people dont have any sense or you think customer is fool. I will post this all over internet and will let my friend and family know how you cheat people so they donot do any business. I WILL POST THIS ON CONSUMER FORUM TOO. I am sure only consumer court is the only way left to get compensated for your fraud and harrasment caused to customer. Diasppointed customer, Pradeep [protected]
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                            S
                            sukhlalsingh
                            from Bengaluru, Karnataka
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                            Address:Bangalore, Karnataka

                            Dear Sir/madam, I have purchased two single seater Sofa from Hometown (Phoenix Market City, Bangalore) on 21st December 2014. They delivered the sofa on 30th December 2014. One of the sofa was defective and I logged the complaint (complain number 5099208) to their customer care. On January 25, 2015 HomeTown persons came and picked up the defective sofa with promises that they replace with week. Now they are not responding to my phone/email. I have attached the proof docs for your references. Kindly help Sincerely Yours, Sukh Lal Singh [protected]
                            Hi Mr. Singh,
                            Greetings from Future Group. I am Priya. This is to inform you that we have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.

                            Regards,
                            Priya
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                              M
                              mp_jpr
                              from Thiruvananthapuram, Kerala
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                              Address:Madurai, Tamil Nadu

                              On 25 Jan 15 I Purchased a Product worth Rs 1016.50/- And While Paying Through credit Card, Salesman Swiped My Card # MID No. 02PL[protected] But Due To Some Error It Was not deducted. He Again Swiped It and the Same Error Was There. Then I give a Different card and he Was Swiped and paid that time Txn ID[protected], Bill No: 87245 and the Receipt was Generated. And I Received a Message on My Mobile. After some time I received the Other Two Deduction Message Rs (1016.50* 2=2033). I Contacted the Person at Cash Counter and he told me that it will be back in My Account in 12 Hours but it Did’t Happen. Your Madurai branch employees are not giving any proper solution to my problem till now. I am very frustrated on this issue. So solve my complaint immediately. My Contact No is[protected] and Email Id sai.[protected]@gmail.Com. Please Look in the Matter at the Earliest
                              Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                              Hi,
                              Greetings from Future Group. I am Priya. This is to inform you that we have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.

                              Regards,
                              Priya
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                                N
                                nadim16
                                from New Delhi, Delhi
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                                Address:Hyderabad, Andhra Pradesh

                                I taken a T24 SIM BIG BAZAR stores in kompally on 25.01.2015 ...In that time they said the sim will activated in 24 hrs.. but till i had not activated... when i asked the store person he said that the sim rejected due to some un Known reasons...Again i give prooof Till they no reply...They cheated me
                                Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                                Hi,
                                Greetings from Future Group. I am Priya. Sorry for the inconvenience caused. Request you to write to me at [protected]@futuregroup.in with your contact details. Our team shall connect with you to sort this issue at the earliest.

                                Regards,
                                Priya
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                                  S
                                  Sayon Karmakar
                                  from Kolkata, West Bengal
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                                  Address:Bokaro, Jharkhand

                                  Dear Sir, I bought a coffee from big bazaar and it says that two good day biscuits are free but I was given only one. On questioning the officials, they were telling that's what is given by the company. Kindly take actions on this matter. They think they can do anything they want. I am from bokaro Steel city.
                                  +4 photos
                                  Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                                  How can big bazaar do such thing??

                                  Hi,
                                  Greetings from Future Group. I am Priya. Sorry for the inconvenience caused. Request you to write to me at [protected]@futuregroup.in with your contact details. Our team shall connect with you to sort this issue at the earliest.

                                  Regards,
                                  Priya
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                                    shivendrajha
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                                    Address:Kanpur, Uttar Pradesh

                                    Invoice no.0049293, Tr. no.29500, purchase date-24.1.15 Purchasing place- Big bazar, 117/K/13-Reb Moti, Rawatpur. Kanpur, UP.India. We have purchased All sabji masala, Dhaniya, Haldi, Mirchi, Garm Masala. At the time of purchase offer was bye two get one free. But when i have purchased all above mentioned masal, they deduct only price of 3-pieces of Garam Masal. This shows chiting.In Bigbazar, if that type of activity happened then how we can belive with Super market sales facilities. If this fault was salesman fault then why i am pay this cost. so please return by excess paid amounts as per offer price.
                                    Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                                    Hi,
                                    We hear you, write to us at [protected]@futuregroup.in with your contact details so that we can take the matter up with our team. They shall get in touch with you on the matter at the earliest and have it resolved to your contentment.
                                    Regards,
                                    Priya
                                    Future Group
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                                      A
                                      ashuonline008
                                      from Mumbai, Maharashtra
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                                      Address:Lucknow, Uttar Pradesh

                                      Dear team Knowing weIl how occupied your are I would like to complain regarding pathetic customer service and fake offer. today on 26th Jan me and my family went to your big bajar riverside mall vipin khand gomtinagar for shopping . As we know big bazar running sabse sasta din .lot of offer are there .like buy 1 get 1 free in cloth section. I had purchase baby frock under buy1 get 1 free sceme. And after billing i came to know that there was false billing .cost was taken for 4 frock inspite of 2 frock. As today was a very rush day i understand it was done mistakenly by bIling employee.so i sent my wife to approch the concern authority for rectification and i was taken care of my kids outside the mall. After 1 hour my wife cameout and told me they want to see the clothsthen again my wife went with cloths .and again she came after 1 hour without any proper resolution.she was very upset and shocked with service rendered by your enployees.afer 2 hours your Employee given a statement that today its not possible come on next day. Now my major concern is ..such a pathetic customer service provided by your people .my detail of billing given below Tnr number 47829. Please look into the matter immediately and resolve asap.othewise i will compell to easclate this matter. Need to mention one more thing your guys need to be trained otherwise customer loose their trust on big bazar. Thanks and regards Ashutosh rai
                                      Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                                      Hi Mr. Ashutosh,
                                      Greetings from Future Group. This is Priya. At the outset please accept my sincere apologies for this. Write to us at [protected]@futuregroup.in with your contact details so that we can take the matter up with our team. They shall get in touch with you on the matter at the earliest and have it resolved to your contentment.

                                      Regards,
                                      Priya
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                                        ATISH RAMTEKE
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                                        Address:Raigad, Maharashtra

                                        I m very disappointed about the shopping at big bazaar and decided never to go here again for purchasing... On dated 26 Jan, , sabse sasta din big bazaar ka, , , I bought set of knife from panvel big bazaar (K Mall) which MRP was 225 and on discount rate big bazaar sale me this item at MRP 250 . As it is most trusted brand, i didn't check MRP on that product..this is the third time that i got bad experience at big bazaar and i will not recommend anyone to go for shopping at big bazzar.
                                        Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
                                        Hi,
                                        We hear you, write to us at [protected]@futuregroup.in with your contact details so that we can take the matter up with our team. They shall get in touch with you on the matter at the earliest and have it resolved to your contentment.

                                        Regards,
                                        Priya
                                        Future Group
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