Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Some of the Items charged at More than MRP and some offers displayed were not transfered in Bill. I wonder how many customer checks bill properly, they are using this to make money. No response from Customer care - Complaint No 7048722 Bill No 0012472 Transaction No 42819

I purchased a Ergo chair from hometown Bangalore, ORR. Order number is [protected]. Till now no one has come to assemble it. if we call they say, they have 48 hr policy which is already exceeded. And most of the time they don't take call and when we say it is reg. this order, they are cutting the call. it is a lady who is talking in very very low voice and do not convey the message properly. very bad English. She says she will call in 5 min, which never comes. Absolutely disappointed. It is just lying around and accumulating dust. It is always the worst experience at this hometown. The worst in products, service and management.

I used my debit card to shop from BIG BAZAAR, Raghuleela Mall, Vashi, Navi Mumbai on 6th Feb 2015 for a bill of Rs.2260.61. The cashier swiped my card and asked me to enter my PIN but said it did not work so she swiped again for the same amount of Rs.2260.61 and I re-entered PIN which was accepted. I got 2 messages for debits from my bank ( total amount - Rs. 4521.22) but thought it would get reimbursed since she told me the first transaction failed and a bill was not printed. Now it has been a month and I did not receive any refund and I have been charged for Rs.2260.61 extra. I would like this to be resolved ASAP and would like to know why the money was not refunded. I am attaching my bank statement showing I was charged twice for the same transaction and did not receive any refund from BIG BAZAR. Details - First transaction - Ref:[protected] Second transaction - Ref:[protected]

hello, i had made full payment for the kitchen on 02 aug 14 at the store in kothrud. my customer id is [protected]. while the basic assembly work has since been done, the completion is taking inordinately long time. issues like skirting, shelves, glass for crockery unit etc remain incomplete. despite numerous phone calls, personal visits nothing is moving. we also do not get access to anyone in authority to resolve our problem. only the designer and a staff is interacting and it is beyond their scope. the time taken is now causing us problems since we cannot occupy the premises leading to financial loss due to rent liability at the permise we are presently occupying. the issue need IMMEDIATE RESOLUTION. Bhide

SIR, I NEED UR HELP. I PURCHASED ITEM FROM BIGBAZAR (FUTURE RETAIL LTD), ADRESS-PLOT NO-3218, AT/PO-KIIT, PATIA, LANDMARK- MARUTIMALL, BBSR, PINCODE-751024, ORISSA. TODAY I PURCHASED 16 ITEMS WHICH COST AROUND RS 3366.40.OUT OF 16 ITEMS I RECEIVED ONLY 13 ITEMS IN MY BAG WHEN I OPENED IT IN MY HOME. I ALREADY TRIED A TELEPHONIC CALL, BUT NOBODY HAD RECEVIED THE CALL (TELL NO -[protected].) AT AROUND 21:30PM. PLZ HELP ME FROM THIS SITUATION TO GET MY 3 ITEMES ( CERELAC, LACTOGEN, KURTI) HERE AM ENCLOSING, THE PHOTO COPY OF THE BILL

Dear Team . This is to inform you that Your Allahabad bigbazar team charge wrong amount to customer i send you bill where as i was purchase maggi sauce hot 500gm and offer on that product is free one maggi oats masala73g . But thing is that your allahabd big bazar team charge 5his amount on bill .i want refund this amount and as well as i want to claim amount . Kindly let me know that who will pay my convence charge to collect this amount .i am waiting for you reply. Thanks Hitendra [protected]

my name is prasad and iam a customer of big bazar, [store located in i.s sadan -hyderabad] as on 4/03/2015, these month i have purchased knor nuddles pack of two 70g-m.r.p is per pack 12 rupees [for two packs total rs.24] but there done billing as per pack 15, total rs.30, i thought its first mistake of big bazar, but it is again repeating today also, as iam purchased priya sambar powder 100g m.r.p is 35 rupees, but there done billing as 38 without any discount, so please take action on big bazar stores, as these small differences there are cheating many customers, i can show proof of big bazar billing of todays which is with me right now

Dear customer support officer, I am very disappointed with the disposal. I have purchased 2 sofa set from HT Noida. The 2 seater sofa set was delivered in good condition on 4th January and 3 seater delivered later with defective/damaged condition (photo attached). I made the complaint on the date of delivery and waiting for long. I have received call from CC executive two times and were insisting me for repairing. But, I denied as this is new, so, I want replacement. But nothing had happened so far and they did not even offer additional discount as well since they have failed to replace the faulty one. And on the top of that they have closed my replacement request by putting ridiculous reason. Therefore I would like to draw your kind attention and request your immediate action to replace or at least offer 35% additional discount on the price of damaged 3 seater sofa. Please do a justice to it. Regards, Dr. S. Mitra [protected]

Dear Sir, My Name is Reetesh Agarwal. I have FG shopping Card Number [protected] with worth Rs.9, 000/- per month. I have changed my paper card([protected]) to plastic card ([protected]) on dated 31st Jan’2015 at Big Bazzar, Sahara mall, Gurgaon (Haryana) but from 31st Jan’15 to till now my updated plastic card is not working as said amount not loaded from feb’15. I visit a lot of time at Big Bazaar, Sahara mall, Gurgaon but not getting any positive response from their side and they passing ball to customer care. And as per customer care this will be solve from Store end. So I request you please solve this matter on priority basis with balance amount of Rs.9, 000/- for the month of feb’15. I hope that I will be received a favorable response soon from your side soon.

The Sr. DM, BigBazaar Team, MumbaI, Whereas no E-Mail has so far been received by me, instead of 16 SMS only 15 SMS have been received by me intimating only 15 sets of GV Codes each for Rs1000/= against my Cash payment for Rs12000/= vide Cash Memo bearing CM No.957 Order Id 11614 dt.01/03/2015 of BIG BAZAAR, SALT LAKE, IB-177 & 178, SECTOR III, SALT LAKE, KOLKATA 700106. On enquiry, said BigBazaar outlet advised me to inform through[protected]. Around 5 PM on 03/03/2015, I had detailed talk with customer service executive. He suggested for inviting your kind attention. Kly. consider examining the issue of : (1) 16th SMS containing GV Code not reaching me. It may be noted that bearing time print 20:10:46 Hrs on 01/03/2015 only 4 SMS reached me and remaining 11 SMS bearing time print 20:10:47 followed. For ready reference, I quote the last 3 digits of the last ( 15th) SMS received by me : XXXXXXX166. (2) Even to this hour that is almost 70 hours from the Time print of SMS ( 20:10:47Hrs on 01/03/2015), no mail has been received from BigBazaar as regards the Weekday Bonus e_GV Codes. May I expect corrective action / response before Holi Festival. Yours sincerely Bhaskar Das [protected]@gmail.com Mobile : [protected] LandLine[protected] SALT LAKE, KOLKATA

We had ordered a Hometown Utsav Furniture from Fab Furnish, they same was delivered broken and we have lodged a complaint several time. but unfortunately it seems that no one is really available to attend our request. The same was a wedding gift to be delivered on 05th March'14, but you guys seem to ruin everything. Please let us know a solution or process a refund. It's so disappointing to see such a reputed firm, fooling their customers to this extent. Thanks Shashank

F. A. Bharmal Wellingdon View, Flat No 18 A, 18th flr, Sane guruji Marg, Near Tardeo RTO, Mumbai Central (W) MUMBAI - 400034 Mob : [protected], [protected] TO THE DIRECTOR, FUTURE RETAIL PVT LTD. HOMETOWN, VIKHROLI, MUMBAI. DEAR SIR, Date : 26.02.2015 SUB: MATTRESSES ORDERED FROM FUTURE RETAIL ON 30.10.2014 WE HAD PLACED AN ORDER FOR SIX MATTRESSES WE RECEIVED A CALL LATER ON THE 30TH OF NOVEMBER SAYING THAT THE MATTRESSES WERE READY FOR DELIVERY. WE REQUESTED FOR A SITE INSPECTION TO CHECK QUALITY AND SIZE SPECIFICATIONS. WE WERE ENSURED THAT ALL THE MATTRESSES WOULD BE AS PER SIZE AND INSPECTION WAS NOT REQUIRED AND ALSO NOT POSSIBLE. WE HAD NO OPTION BUT TO TRUST AND WE AGREED. THE SIX MATTRESSES THAT ARRIVED, IT WAS FOUND THAT THREE MATTRESSES WERE NOT AS PER SIZE AND HENCE WERE RETURNED. I REQUESTED THE CONCERNED PERSONS IN THE MATTRESS DEPARTMENT TO DEPUTE SOMEONE TO COME AND RECHECK THE MEASUREMENTS AND THEN SEND THE MATTRESSES. I WAS TOLD THAT THE PERSON FROM PEPS COMPANY WOULD BE DEPUTED TO COME BUT NO ONE TURNED UP. THEREAFTER ONCE AGAIN WE RECEIVED THREE MATTRESSES WHICH THE COMPANY CLAIMED TO HAVE BEEN RECTIFIED AS PER REQUIREMENT. OUT OF THE THREE MATRESSESES RECEIVED, ONLY ONE MATTRESS IN THE LOT OF THREE RECEIVED WAS MEETING THE SIZE REQUIREMENT AND HENCE IT WAS ACCEPTED AND TWO MATTRESSES SENT BACK. OUT OF THE TWO MATTRESSES SENT BACK, ONE MATTRESS WAS A RESTONIC MATTRESS REQUIRED IN 5" THICKNESS WHEREAS THE SAME WAS SENT IN 6" THICKNESS AND HENCE IT DID NOT FIT INTO THE FOLDING BED FOR WHICH IT WAS ORDERED. IT WAS LATER INFORMED FROM THE STORE THAT IT WAS NOT POSSIBLE TO MAKE A RESTONIC MATTRESS IN 5" THICKNESS IN THE RESTONIC RANGE AND HENCE THE SPINEGAURD MATTRESS WOULD HAVE TO BE TAKEN AND FOR WHICH AN AMOUNT OF Rs.4500 WOULD HAVE TO BE PAID EXTRA. ONCE AGAIN WE OBLIGED AND AFTER MAKING PAYMENT OF THE AMOUNT THE ORDER FOR THE BALANCE TWO MATTRESSES WAS PUT INTO PROCESS AND THEREAFTER DISPATCHED AFTER SOME DAYS. THE TWO MATTRESSES THAT WERE SENT TURNED OUT TO BE WRONG ONCE AGAIN IN THE FOLLOWING MANNER: a. ANOTHER VERSION OF SPINEAURD WAS SENT BUT WAS A LITTLE MORE EXPENSIVE THAN THE ONE ORDERED FOR, AS SAID BY THE STORE PERSON, AND HENCE A DEMAND FOR AN ADDITIONAL Rs.2000 WAS RAISED. UPON REFUSAL TO ACCEPT THE MATTRESS I WAS INFORMED BY THE COMPANY THAT THE MATTRESS WAS A MISTAKE FROM THEIR END AND HENCE WAS BEING GIVEN WITHOUT LEVY OF THE EXTRA CHARGE. b. THE 6TH AND FINAL MATTRESS WAS ONCE AGAIN NOT AS PER SIZE. MEASUREMENT WAS CHECKED BY THE DELIVERY PERSON AND ALSO THE MEASUREMENT OF THE BED AND ACCEPTED AND TAKEN BACK. HENCE ONE MATTRESS WAS RETAINED AND ONE LAST MATTRESS WAS ONCE AGAIN SENT BACK. NOW AFTER NEARLY TWO MONTHS, ON THE 11TH OF JANUARY 2015 I WAS BEING TOLD TO PAY Rs.3500 AND THE CORRECT MATTRESS WOULD BE SENT AFTER TAKING OF THE BED MEASUREMENT. I WAS ALSO INFORMED THAT THE MATTRESS SHALL ONLY BE DELIVERED AFTER MAKING OF THE PAYMENT. I CONVINCED THE COMMUNICATING PERSON THAT IT WAS VERY UNETHICAL FOR A COMPANY TO MAKE SUCH WRONG DEMANDS. ALSO TO SAY THAT ONLY AFTER MAKING PAYMENT WOULD SOMEBODY BE DEPUTED TO COME AND TAKE MEASUREMENT WAS ALL A MATTER OF TRUST. I AND MY ENTIRE FAMILY HAD TRUSTED FUTURE GROUP AND MADE ADVANCE PAYMENTS FOR MATTRESSESES WHICH WERE NOT EVEN DELIVERED TO MY DOORSTEP ON TRUST. AFTER HAVING MADE SUCH A FIASCO IN THE SIX MATTRESSES, I WAS BIENG TOLD TO MAKE PAYMENT FIRST OR ELSE NO ACTION WOULD BR TAKEN WAS SOMETHING ABSURD. FINALLY, AT THE END OF THE CONVERSTAION I HAD TO STAND UP AND SAY THAT I WOULD TAKE THE MATTER TO THE SENIORS AND IF NEEDED TAKE IT UP LEGALLY AND GET MY ISSUE SOLVED AND I DID NOT WISH TO DISCUSS THIS MATTER. I WAS IN THE PROCESS OF LODGING THIS COMPLAINT AND I RECEIVED A CALL FROM THE MATTRESS DIVISION ON THE 13TH OF JANUARY 2015 THAT THEY HAD CONSIDERED THE ENTIRE ISSUE AND HAD DECIDED TO WAIVE THE EXTRA DEMAND OF RS.3500. ALSO A PERSON WOULD BE DEPUTED TO TAKE AND VERIFY THE PROPER MEASUREMENT AND THEREAFTER THE CORRECT MATTRESS WOULD BE DELIVERED. A PERSON WAS DEPUTED. HE CAME, CHECKED, AND ONCE AGAIN VERIFIED THE MEASUREMENTS. HOWEVER, AFTER HAVING MADE CALLS A COUNTLESS NUMBER OF TIMES, FINALLY ON THE 21ST OF FEBRUARY WE RECEIVED A CALL FROM HOMETOWN THAT THE MATTRESS WAS GOING TO BE DELIVERED THE NEXT DAY I.E. 23RD FEBRUARY 2015. THE MATTRESS DID ARRIVE ON THE 23RD OF FEBRUARY 2015, BUT AS USUAL WAS IMPROPER IN MEASUREMENT. 1. THICKNESS OOF THE MATTRESS INSTEAD OF BIENG 5” THICK WAS 7’ THICK. 2. THE DIMENSIONS OD LENGTH ALSO WERE MUCH MORE THAN THE BED SIZE. 3. THIS WAS MEASURED AND ACKNOWLEDGED AND ACCEPTED BY THE PEOPLE DELIVERING THE MATTRESS. 4. THE DELIVERY VAN DRIVER IN REVERSING THE VAN DAMAGED THE FIRE FIGHTING SYSTEM SPRINKLER ON THE CEILING OF THE PODIUM AREA WHICH RESULTED IN THE FIRE FIGHTING EQUIPMENT TO GET ACTIVATED AND ALSO A LOSS OF A LOT OF WATER BEFORE ANY CORRECTIVE MEASURES COULD BE TAKEN. TO MAKE MATTERS WORSE THE SOCIETY HAS TAKEN IN WRITING THE DAMAGE DONE AND SHALL BE SOON PRESENTING US WITH A BILL FOR REIMBURSING THE DAMAGE AND THE LOSS OF WATER INCURRED. THE LAST MEASUREMENT BEFORE DELIVERY WAS TAKEN BY YOUR STAFF PERSON AND IN SPITE OF THE SAME A WRONG MATTRESS HAS BEEN DELIVERED. WE FEEL THAT THIS IS THE ULTIMATE AND THE LIMIT FOR TOLERANCE AND PATIENCE HAS BEEN REACHED BY US. WE HAVE ALL ALONG WAITED PATIENTLY FOR THE PAST 3 MONTHS FOR THIS LAST MATTRESS ISSUE TO BE SOLVED BUT SINCE IT IS NOT MEETING THE MARK IN SPITE OF A NUMBER OF ATTEMPTS IT SHOULD BE PUT ASIDE. WE WOULD LIKE TO REQUEST YOU TO KINDLY ARRANGE TO CANCEL THE ORDER FOR THIS LAST MATTRESS AND REFUND OUR AMOUNT FOR ONE MATTRESS TO MAKE THINGS EASIER FOR ALL O[censored]S. THE DETAILS ARE AS FOLLOWS : 1.INVOICE NO. 91366056 DTD. 23.02.2015 (BUYER ORDER NO.[protected] DTD. 21.02.2015) Rs. 30, 726.00 2. ADDITION AMOUNT CALLED FOR AND COLLECTED FROM US AGAIN Rs. 4, 500.00 TOTAL AMOUNT DUE REFUND Rs. 35, 226.00 KINDLY ARRANGE TO REVERT BACK AS TO HOW AND WHEN THE AMOUNT SHALL BE REFUNDED. THANKING YOU, F.A. BHARMAL

I purchased wheat from your store in Gurgaon vide bill No. 0036957 dated 15/02/15 CH 323565 Pinki the wheat was grinders in your store in your flour mill. There is a stone mixture in floor and one can not eat it. I have taken your nos. from net [protected] called on this no. Then I got another no. [protected] but my voice is not reaching you. My mob [protected] please do the needful.

On 5 Feb 15 I Purchased worth Rs 6097/- and INDIRAPURAM BRANCH, GHAZIABAD And While Paying Through credit Card, Salesman Swiped My Standard Charted Card But Due To Servor problem it was not deducted. He Again Swiped with another machine and payment done at that time and the Receipt was Generated. And I Received a Message on My Mobile. After some time I received the Other Two Deduction Message of Rs 6097/- . Then after I checked by Bank statement and it showed that the payment has been made twice, one in the name of BIG BAZAAR and the second one in the name of FUTURE VALUE RETAIL . Then after I Contacted to Mr.Jeevan (Head cashier) and Mr.Kuldeep told me the issue has already been raised and will get the revert in few days but after so many Follow-ups and visits the answer is same. Now I am totally frustrated and and get irritated. Request you please look into this matter immediately or else I should go to some other level. My Contact No is [protected] and Email Id [protected]@yahoo.co.in.

I have bought a magna queen size bed from Home Town, Amanora PArk Town, Pune. while buying I put a condition that the delivery should be either on 2nd or 4th saturday. the sales person Mr Brajesh agreed and promised me to deliver it on saturday 14th Feb 2015. on 9th I get a call that your material is ready to deliver. I told them to deliver it on 14th and they agreed. again on 11th and 12th I get a call we are delivering your material. I spoke to the person and he said they are having audit so they need to deliver it on 13th. I agreed to help them and let them deliver in the evening after 7pm. they delivered it. since then the material is lying and no carpenter has turned up. the 14th was saturday and 15th sunday. the carpenter did not turned up that day . on sunday I called the person/manager. he did not pick up the phone. the material is lying at home since 13th and not a single call has been made to me by the home town pune. pathetic. no cordination btwn their staff, , , no customer care...

Big bazar store in sealdah Kolkata doesn't accept payback cards. Every time I have tried to redeem points and buy something they said there is a network problem. It has happened 4-5 times in the grocery department in that big bazar. Their facial expression says they are lying. I am thinking of contacting with payback customer care or take legal action.please take action. Sales guys in counters are cheating people.

Following are the issued with Big Bazar: 1- I have purchased some items on 24.01.2015 from Big Bazar at Jaipur Area. During verification of billing amount, for one item Himalaya Oil Control Face Wash, charged by the Big Bazar was more than MRP. Same was also intimated via e-mail dated 30 Jan 2015. But no repose received from Big Bazar. 2- I have requested to CSD to provide me Statement of Profit Club Card. They assured me to send the same on my email ID. Photocopy of Cards and Mail ID has already been given to them on 27.01.2015 but no detail yet provided to me. Next visit date was 19.02.2015 but still statement not given to me. 3- 1 Profit Club Card has been lost but no remedial action was provided to me by CSD Department. (Visit at big bazar on 19.02.2015)

On 15-02-15, Retail Inv. No. 0004562, Tr: 36249, I purchased a pack of sanitary napkins along with other products. The MRP written on the product was Rs. 135/- and when I checked the bill after reaching home, it was billed at Rs. 150/-. Last time also a bottle of Dettol Antiseptic Liquid was billed higher than MRP. As per Consumer Act, products cannot be sold higher than their MRP, still every time I find a item charged more than its MRP. From the last 3 times, when I checked the bill after reaching home, I found this billing discrepancy. The first time I noticed this issue, I reported it to Big Bazaar Customer Care Executive (at Inderlok, the place from where I purchased my order) and told her my concern that this might be a data entry issue but lot of customers will get affected as the cost of the product will be wrong in each customer’s bill. But instead of recording my complaint, she replied that it is very difficult procedure and she will have to do a lot of actions & procedures if she records my complaint in the system. So, she tried to convince me so that she need not record that complaint into the system and gave me assurance that they will be more careful and will correct this when I asked her to correct the price in their database so that the next customers do not face this problem. But after then, this has become a regular issue and this is causing dissatisfaction regarding the Big Bazaar/ Future Group brand. I did not expect such kind of thing but now I feel Big Bazaar is trying to cheat people by charging items at a higher price, as people will not go back to them for this much difference and charging 15-20 Rs more to each customer who buys the product will make a good amount.

Hi, PFA bill, cash memo no - 0017241 Tr:10454.Yesterday I purchased few items from Big Bazaar, Vaishali Nagar, Jaipur, Rajasthan. After billing when checked the bill then found huge difference in prices. All parts were billed at MRP though Big Bazaar prices mentioned at the pick-up place was different. e.g. Price of Pamper pants mentioned at pick-up place was Rs.610 but billing was done at MRP i.e. Rs.690. Similarly for all other items. When contacted customer care then response of Customer care representative Mr. Karam Veer was very poor. He didn't even checked the bill properly and prices mentioned at the pick-up place but simply said that all parts used to be billed at MRP. I used to frequently do purchasing from Big Bazaar and am quite aware that parts are not billed at MRP.The same piece of Pamper Pants at Reliance is of Rs.600. Even if we purchase that same product from any medical shop then also we get atleast discount of 5%. Then what is the benefit in purchasing it from Big Bazaar?? So, would like to draw your attention from the same and kindly request you to instruct your representatives to attend customers properly and give the satisfactory answers. Also pls do the needful to refund the extra amount. Bill amont: Rs. 2250 and actually it must be of Rs. 2011 Thanks and Regards Anupam D. Sinha +91-[protected]

sir, recently i purchased house hold items value of 1000 in bigbazaar in malleswaram, bangalore..they offered t24 sims which is tata docomo network.They told me to pay 280 rs for 2 sims and also that is full talk time.when i activated sim cards i got only 100.Whwn i contact docomo custemer care they said that they are not responsible that.And bigbazaar people misleading all.customers saying that they give 30 rs to every purchase of 1000