Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

During 26 October 2014 we have bought 2 no's of Trolley Bag(American Tourister Velocity Expandable Cabin Luggage) from Big Bazar (@ 50% Offer) _ Hosur, Tamil Nadu for each cost _3325INR... We took this trolley bag Abroad visit for a Month period, During the single travel to Abroad, both of our Bag lock got jammed (Broken and struck)...It was very worst experience for both o[censored]s even with branded American Tourister Trolley Bag bought in Big Bazzar. We would like to know, how in a single trip the both of our trolley bags even with single travel the lock can damage. After reaching home a few days later, have realized that one corner of a trolley was also damaged.. When returned back to India, We have approached Big Bazar showroom_ Hosur where we bought? Their response is that, you are getting offered product that's why it is get problem. So that we presume what ever you are selling in offer prize it will give the problem in future or it is a problematic products. If you know already, it is problematic product, Then why you are selling to us and making trouble and wasting our time. This created dissatisfaction for us and really we are very upset ... I really wonder why I spend such huge amount from a reputed dealer not a street seller? I would like to know, what you are going to do for our frustration...

Hi This is saurabh belong to ambala cantt but working in one of MNC in haryana, On the occasion of new year i came to my house and visit your big bazar outlet 3-4 times within 2-3 days but everytime i see that one of bill counter is always closed, Always i carry < 5 items and everytime i am standing on que for 30 - 35 min and when i ask from your executives then they said that our counter is closed . tell me one thing if counter is closed then why the banner is mentioned on outlet that this is applicable for m< 5 items I am not happy from your services which you offered to your customers, I raise the issue on higher level as some of my friends who also facing this type of issues . Regards Saurabh

I purchased a Wooden bed from Hometown in November. The bed is faulty. The bed is not what was showcased in the showroom. The fitting has not been done properly. The bed makes sounds. he top lid is just kept and has not been attached. The bottom of the box has gaps and has enoguh space for insects, rats etc. This has been horrible experience with hometown. The bed is expensive and I feel I have wasted my money Customer ID: [protected]

today i have been to bigbazar patna for seeing movie and marketing.after movie i purchasad house hold arcticle and came back to my residense. but when i checked the receipt i was socked to notice that offer displayed was not given viz 10% rebate on spices not given and higher prices charged for yardley women deodarnt[price displayed as Rs 300.00 for two but actually Rs 360.00 charged for two sheo shankar pd singh, patna [protected] receipt no 0076494, salesman name Bunty kumar

ON 18th DECEMBER 2014 we purchsed a MOZART QUEEN BED WITH HYDRAULIC STORAGE[protected], at HOMETN GREAT INDIAPLACE, NOIDA. ALONG WITH WE HAD PURCHASED A MATTRESS MARVEL THE MATTRess for Rs 20236.. CUSTOMER ID [protected], SO NO [protected], MATTRESS was to be delivered on 24th of december 2014 and till date we have no information about when we would begetting the product. Whenever we tried to contact them the answer we got was that they are not getting any information from warehouse. HOW as customer we are resnposible for the problem at your end? Our dealing was with hometown and we have made full payment and this we consider as harrasement. How will you compensate for this inconvenience caused to us beacuse of delay and uncertainity about the delivery of the product. bed was delivered on 21st of December which was different from what was shown to us . The Bed which we had seen had a metallic hydraulic lifter, the one delivered has a nylon ribbon lifter. So we have already registered a complaint for this. THis we did not expect from a reputed company like hometown. Can u please tell us when we get our product and when the handle of hydraulic lifetr would be changed??

Dear Sir/Madam, I have purchased a Koryo chopper from ezone bigbazar, Landmark Ramdaspeth branch, Nagpur on 15/08/2014. The product was under warranty. This chopper was defective & was not working. Therefore I approached customer care desk, Ramdaspeth, Nagpur. The customer care representative ask me to keep my non working chopper & ask me to come after 3 days. But from last 65days the customer care executives are not responding & my chopper is still been kept with the Customer Care Executive, Bigbazzar, Ramdaspeth, Nagpur. Therefore I would request you to kindly look in to the matter & take necessary action so that my chopper would be received back as soon as possible. Thanking You Yours Faithfully Sharmila Mukherjee Mob.No.[protected] / [protected]

Respected Sir, I had purchased a chocolate horlicks of 5000g where i had to get a colour changing mug as a free gift...but when asked about the gift i was denied saying that the stock of free gift of that mug is over...please get the notification, , ..many people are being offered with some other gift..

On 21st Dec, 2014, me and my mom went for shopping to Big Bazar Kachiguda. While we were leaving the premises the security guard was doing his usual check for items purchased. He found the Tag was not removed from the legging which I had taken which was in fact staff mistake as instead of doing billing properly he was advertising talk time and other offers. Security guard instead of politely asking me to wait, he started doubting on the shopping bag which I usually carry to avoid use of plastic. I asked him to check entire big bazaar products if he found any such shopping bag with them, I will pay them the cost. He did not had any answer. Most worst thing is he kept my bill in his pocket till the customer relation executive came to the spot. And still nor the staff nor any of the authority were responsible to take care. Is this what such a Big Mall carries the image to its customer. While I was waiting for this careless activity to be resolved, another lady was also shouting at the security guard as he has wasted her time yesterday. She was literally about to slap him. Really bad attitude of the staff and security guard towards the customers. More over authority did not bother to resolve.

I did a contract with Design & Build, Home Town for renovating my house. Home Town is not completing work on time. Though I am requesting every day to finish it. I am now forced to move into my house with incomplete civil work and no wood work. How can you live in a house with no water tap etc..Can Home Town management ensure their people deliver the work?

his is to bring to your notice that we have purchased 2 cots & 2 mattresses from hometown Punjagutta Hyderabad on 8/12/2014 Invoice no 91172246 Order No [protected] 04/12/2014 for Rs 38756.02 issue is that 10% cash back guarantee voucher was not handed to us at that time because of negligence of the staff we came home & called the store and spoke to Ms Sharavani she said we can collect the same since we were busy in shifting to new house we could not collect the same.Sharavani called back 0n 17/12/2014 & informed us that 18/12/2014 is the expiry of the voucher. We went to the store to collect the voucher & redeem the same the salesman Umashanker refused to give us the same & told us that no such voucher there but the same person had said before we purchased that we will get a cash back voucher.We have loged a complaint with customer care no 5095414 regarding the same and solve the issue as soon as possible and provide us the promised cashbach voucher.call us on [protected] Tara. Your speedy action regarding this issue is appreciated Regards Tara [protected]@gmail.com

Taken full money including delivery at doorstep while booking. Still made us wait for more than an hour after reaching our home saying we need to pay for a van. We needed to arrange that ourselves by paying extra money and also while leaving asked for money for tea etc. Had to give Rs 50 for that too. Invoice No: 91190949 Dated: 17.12.2014 While booking they promise no other money would be taken but atlast harass customers. Highly avoidable.

this is my third issue with big bazar, Every time they write low rates to attract the customer and at the time of billing charge high. IF YOU ARE INTRESTED I WILL SEND YOU MY PREVIOUS COMPLAINTS. I already send 2 complaints to them that time they also send me a appology letter and offer me a gift coupan of Rs 500, which i refused. They are not ready to check their system and improve it. On 14/12/14 when i purchase a parle cake of mrp 20, they charge 66.50 for it, when i come to CSD, they check and told " GALTI SE GALAT BAR CODE CHIPAK GAYA HUM AMOUNT RETURN KAR DETE HAI". After informing by me the reversing the amount is not the solution. So many people daily visit to big bazar and shop, are you thinking that a man who enter in big bazar have a mind of super computer, he remember rates of all items and having lot of time to check the bill. Generally people believe that you are honest and preparing correct bill. but you are fail in this process, Please check the system, make analysis and send me corrective and preventive action. I am attaching some photograph, which helps you to understand the case. VINEET GARG [protected] [protected]

I was a profit club member of big bazar normally i used tresure iland indore. but i close all relation due to your cheater nature. please check my previous cases 1)16/10/2013 complaint no. 000093 2)30/05/2014 complaint no 84 in all above i already send you mail we discuss a lot and you try to convince me by offering a gift coupan of Rs 500, which i refuse to accept. Now in latest case on 14/12/2014, when i purchase a cake of parle which MRP was Rs 20, after billing i found that u charge high on this packet. when i contact to CSD then after discussion they says " GALAT BAR CODE CHIPAK GAYA SORRY HUM AAPKA PAISA REFUND KAR DETE HAIN". Do you think the customer of big bazar have a mind of super computer, they can memorize all rates. Generally a customer believe that you prepare the correct bill and pay. THIS IS A CHEATING NOT THE MISTAKE. MISTAKE 1 BAR HOTI HAI AGAR WO BAR BAR HO RAHI HAI TO IT IS CALLED INTETION. PLEASE TAKE ACTION AND INFORM ME IN WRITING. you can study my previous case history also. I AM ATTACHING SOME PHOTOS REGARDING THE CASE, VINEET GARG [protected] [protected]

ON 15 DEC 14 I PURCHASED A JACKET WORTH RS 2999 AND WHILE PAYING THROUGH DEBIT CARD, SALESMAN SWIPED MY CARD # POS NO. 02PL[protected] # TXN NO[protected]. BUT DUE TO SOME ERROR IT WAS NOT DEDUCTED. HE AGAIN SWIPPED IT # TXN NO[protected] AND THE SAME ERROR WAS THERE. HE THEN USED A DIFFERENT MACHINE AND IT WAS PAID THAT TIME #POS NO [protected] # TXN[protected] AND THE RECIEPT WAS GENERATED. AND I RECIEVIED A MESSAGE ON MY MOBILE . AFTER SOME TIME I RECIEVED THE OTHER TWO DEDUCTION MESSAGE . I CONTACTED THE PERSON AT CASH COUNTER AND SHE TOLD ME THAT IT WILL BE BACK IN MY ACCOUNT IN 12 HOURS BUT IT DIDNT HAPPEN. MY CONTACT NO IS [protected] AND EMAIL ID [protected]@gmail.com . PLEASE LOOK IN THE MATTER AT THE EARLIEST

I have purchased few items from Big Bazar Kolkata. They asked me to take a new connection of T24. Again they asked me to give rs 100 so that I can enjoy Rs 300 Talktime giving only Rs 100. But More than 1 week gone I have get only 20 Rs. I give the same complaint to Baguiati Bigbazaar KKolka but nothing really solved. So please help me out of this.

I purchased household items on 14-Dec-2014 from Big Bazaar located at Old Madras Road, Bangalore next to Gopalan Mall. As I used to blindly trust Big Bazaar because it is such a reliable brand and I have been shopping from here for so many years. But it really saddened me today when I observed discrepancy in billing details. I had purchased two Tea packets on an offer of one pack free with the other for Rs. 239/-. My wife insisted me for checking the bill details and I was shocked to see that there was an error while generating bill. I discussed with the person who generated bill. When I didn't receive satisfactory response, I asked him again to take me to his manager. When his manager calculated it, he found some discrepancy and returned Rs. 85/-. I thought the issue had been resolved. But when I returned home, I again checked the bill and observed that the manager should have returned more money. In the first bill, instead of Rs. 239/- for two tea packs, Big Bazaar charged Rs. 155. 80 separately for each tea pack which costed Rs. 311.60 . In addition to this, Rs. 227/- were also quoted on bill for two tea packs. If all the figures are added, two tea packs costed me around Rs. 538.65, however I had to give only Rs. 239/- according to which the manager should have returned Rs. 299.65/- but he returned only Rs. 85/-. I am really feeling cheated and at the same time very sad to have come across such blunders from Big Bazaar. I anticipate some quick action over the issue. Thanks & Regards. Dr. Amit Malhotra

I had visited big bazaar kandpile mall railway station road old panvel at 19 00 hrs I was billed rs 4774 bill no 0041370 while exit the false alarm was initiated the security checking for self & items were done but the great humiliating & misbehavior was done by big bazaar staff Miss Kasturi Dey ( Hr ) she started speaking rowdily &started speaking to put behind bar & giving to police We come here for certain relation not for going to police. We are AMONG THE FREQUENT VISITOR BUYER as a huge shareholder profit club membership stake holder of future group Mr kundan started apologies but humiliation was so big which were unforgettable the profit cards share all are going to be cancelled because staff are having such a good manners to spoil some one s prestige in no time in at public place . This action of your employee is disgusting and humiliating. We come to your place &spend our time energy & money &therefore believe that we are your equal business partner such instances lead to loss of relationship & compel us to go to higher authorities for corrective action Waiting to hear from you TO TAKE FURTHER COURSE OF ACTION. I never expected such kind of behaviour with a regular customer. I had an impression that customer is god but now it's changed in BJP led Government. Customer are fools without any self respect. Kindly prove me wrong.

Please be inform, that after 2 month Punjgutta Hyderabad Home Town deliver the sofas and DNMAGE center table the technical came from Home Town and Inform that this center table is damaged is damage one they could not fix it and we have inform Home Town and the technician from Home Town also inform them but till date no action had been taken from Home Town and I have called them more than 100 time but each time they tell we will deliver next day, I am fed up with Home Town,

I have purchased certain furniture item on 7th Dec from store. During the time of billing we realised that value of one of the items are less then what is been reflected in display. Tough the billing person give me revised price in invoice but it was changed later by manager to higher price which was not reflected by system. Hence a new item code (dummy / floating) was created to manually (in system) put the value which was on display. I believe i should be only charged based on value which is coming on the system and not based on what an individual is insisting since I am sure these prices in system are universal prices for all stores country wide.

On 7th Dec'14 visited Big Bazar Kacheguda (Maheswari Parameshwari) and probably this would be the last time if you don't pay proper attention & take necessary actions to minimize the Customer inconveniences. First i stood in counter number 5 queue for the billing in grocery section. After reaching to the counter it was told that only cash would be accepted while at the counter board it was clearly mentioned that both cash & credit cards are accepted. Then while i moved to the next counter (counter 4) it took almost 25 minutes for billing only one customer before me. The counter person was extremely casual and took a huge time in catering to the sodex passes provided by the previous customer. Why should not be there separate counter for handling sodex passes as generally it takes a lot of time by big bazar billing persons ? I've met the customer care manager Mr Sharad and apprised him on this. Please ensure proper attention would be given to this concern regards, R Biswas