Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Date 7th December 2014 To The Manager Big Bazar, LBS Marg, Mulund From H.V. Shiv Shankar Sudarsan Niwas Ist Floor, No.11 Bhatwadi, Ganesh Chowk, Kishan Nagar No 3 Thane, Maharshtra 400 604 Dear Sir, Sub: Aamrkhand Fungus Formation I purchased a 200 gms cup of Aamrkhand at Big Bazar (Food Bazar) on 6th December 2014. After opening I found the FUNGUS FORMATION (photo attached) inside the cup. We are regular purchasers of Amul products (Butter milk, milk, Cheese, Ice cream, Slices, etc, ). We are really very shocked that a company like Amul is so ignorant during the packing. Looking forward for a replay. Yours truly, H.V. SHIV SHANKAR [protected] Encl: Photo & Big Bazar Bill CC: Amul Company

Recently, I shopped at Big bazar, patia, bhubaneswar. The problem occured that i have shopped for 305 rs and offered 510 rs to cashier but instead of returning me 205 rs, he just returned me 5 rs and said i have given him only 310 rs and mentioned only 310 rs in receipt, This is a big cheat by him. I talked to manager and he said he will check for excess cash in his account but found with no positive result next day and said there is no mistake by cashier. It is a great fault and my confirdence in billing system of big bazaar lost...

I had purchased goods billed Rs.1911.43 from Big Bazaar Gold Souk, vyttila cochin on 19.11.2014. on reaching home I found that some items have been overcharged. I could not see the price of one item printed on the packet but they charged Rs.99/-. I called over the phone and complained to[protected]. The girl who attended just put down the phone without a word. It is quite humiliating to a customer I did not expect such a behaviour from a prestigious institution. However I contacted the toll free number on the bill[protected] who registered a complaint. The no.is [protected] dated 20.11.2014. After 2 days a person called and I explained. Again after some days a lady called from Bigbazaar and said my complaint was checked and I can collect the balance amount from the Vyttila shop. I said I have to spend more than the amount due to me for petrol in order to go over there.Since it was your mistake you have to send it to me. She asked my address which I gave. After that no response. After a few days Irang the vyttila number but she did not lift the phone. Then I rang from another number and she lifted. when I told my name she just put down the phone. I felt like slapping on my face. I contacted the toll free helpline and told them that my complaint has not been rectified. They turned to examined the same. I held the receiver for almost 4 minutes but they did not revert. I tried to contact in that number several times but no one is responding. It is quite unbecoming of a company like Big Bazar. I as a customer expect the minimum courtesy from your part in matters like this and settle my complaint with compensation for humiliation and mental agony.. Also pl. ask your workers to behave properly. Thank you.

HELLO SIR, I PURCHASED SUN FEAST 7 BISCUITS PACKET ON 8TH OCTOBER, BUT THAT IS MANUFACTRED ON 3 APRIL 2014 & EXPIRY ON 3RD OCTOBER 2014., I HAVE COMPLAINT ON STORE MANAGER BUT HE DID COOPERATE WITH ME., PLEASE DO THE NEED FULL HELP ME. THANKS ANURAG SIJARIYA MO.[protected]

[protected] Cary Home office desk (2 numbers), suppliers reference [protected]. Fitting done 3 hours before, and just now I noticed in both the desks there is crack formed in one of the leg as attached. This is near to and in-line with the bottom bush fitted using nails. Clearly indicates the crack developed during the fitting of the bush using nails.

M/s Big Bazar We took the split air conditions from your Udaipur Big Bazaar electronic section we have done two complains on your service centre tool free no. one one 7th nov with complaint no 513401 and another on 13th nov again with complaint no. 514059 and have visited your store many times and contacted Mr Nishant head of your electronic department many times, but still there is no response from Koryo electronic, we took the electronic from big bazaar section so we want that big bazaar will have to see this problem and do the needful. The ACs are installed in my C.T Scan room and once the temperature goes up or the machine get heated it stops working and some fault arise in the machine which cost us too much, so if our machine gets into problem you will be responsible for that and you will have to pay for the repair, its been nearly a month now and there is no response from your side. So we want the repair or replacement of the faulty ACs ASAP or else we will be forced to file a complain in consumer forum or will take any other legal step. For any information contact on [protected]. Thanks with Regards, KALPANA NURSING HOME PVT. LTD. 214-C ; SARDARPURA; UDAIPUR; RAJASTHAN; 313001 PHONE NO:[protected], 2529244, 2418323 FAX NO:[protected];

To The Customer Care Department Future Group . Sir On 12th Oct’2014 I had purchased one LG washing Machine and one Lenovo DeskTop from your EZONE – Homeland Mall, 18B. A M Road, Kolkata : 700020 vide Document no . 17981617 dated 12.10.2014 under your Scheme – where in I am eligible for Purchases worth 750/- free every month for 12 months starting NOV’2014 from any of your stores under FUTURE group . For availing benefit as per your scheme your store Cashier had given me a CARD bearing no . [protected] and ask me to SMS the CARD no . on the following no [protected] but no response received and according to him I will get the response at any time . The same I had checked on 13 Oct’2014, again on 1st NOV’2014 and again on 27th Nov’2014. But no response received and finally i called your customer care no .[protected], wherein they have requested to call up local number to update the card and can be eligible for scheme . accordingly I had called up number printed on document ie.[protected] and they had advised to visit the Store from where I had purchased the items and accordingly they can update the card . Accordingly today ie. 28th Nov’2014 I had visited the store and attended by cashier who had asked me to wait and after half an hour time he told that I am not eligible for the scheme and diverted to me a lady, who also confirmed that nothing is possible and I am not eligible for the scheme. When I asked her let me talk to STORE manager, she said he is not available, and she can’t help . The situation became intolerable for me and when i started shouting, another person has asked me to talk to Mr Rajeeb whom i thanks in advance . At the same time I had called up your customer care no and the executive had spoken with Mr Rajeeb and then he had advised me to put the same in mail and forward to the above Email ID. For your reference I am enclosing the copy of document under which the procurement made . Also enclosing scan of card which was issued to me . Scan of MY SMS’s sent to Customer care appended in trailing mail . I am really disappointed by the behaviour of madam Piyali, but thanks to Mr Rajib, who had at least advised me as well as help me to take up the matter with you . May I request you to please look into this arrange the eligibility of scheme in my card . Awaiting for your prompt and positive response . Thanking you . Deepak Khaitan Call me at[protected]

I purchased a Wildcraft bag from Big Bazaar, Vasant Kunj, New Delhi. Due to zipper problem, I took it to that same place, where it was told to me that to solve this zipper problem will take 10-15 days. I was agreed somehow as i had no other option. I submitted Bag against gate pass no.2397 on 5th November, 2014 where the date of delivery was 20th November, 2014. I was agreed in that. When I reached to store It was told that due to some problem It will take 2-3 more days. Again when I visited on 24th November, 2014 it was told that the service man was sick, so it will take 2-3 more days. We will inform you about that. Again when I asked the nos. given on gatepass of Mr. Kuldeep ([protected], [protected]) the reply was very rude and it was again told to me wait for another ten days. I just want to know, Is this the way to harrash your customer or is there somebody to solve this problem. Regards Nishant Singh New Delhi [protected]

Hi, I had purchased sofa from hometown noida branch in Sept 2014. Now it's springs was damaged within 2 months. i had made complaint but every time i call the customer care for follow up. now they are saying they won't replace my sofa. They just repaired it. Now my question is i invested 45 thousand and if after 1 year again springs damaged then what i will do ? I know problem comes, is there any way to replace this sofa with new sofa ( I will pay rest amount if another sofa costlier than this one. Details: Order No. [protected] Complain no. [protected] ( 23 Nov 2014 ) Thanks for your support in advance. Thanks, Pravin Ranjan [protected] / [protected] Addess: Vasundhara Enclave, Delhi

Hi team, I received 2 calls from big bazaar alleging that i have won some complimentary gifts and they keep pestering me to come and visit the office to collect the gift. When I ask them how they got my details, they only reply that either me or some of my family members purchased some items in big bazaar and filled up the form with my details. they cannot give me info about which branch in bangalore was this information provided to them. Honestly, I do not shop regularly in Big Bazaar, and i have not stepped into a big bazaar store in the last 12 months. Not sure how they got my details. I received the call from +91 [protected]. I smell something fishy here and may be your brand is being used for some nonsense promotions. Can you please have this checked.

Sir, My T24 mobile no. [protected] with a balance of Rs. 1433.50 has been disconnected from your end CITING BOGUS reason.. Kindly arrange for early re-connection of the number or refund the balance in my account without delay. Since I was never intimated that I cannot send sms within permissible limit of 100 sms in a day, which I have not violated, i urge that the connection be restored with immediate effect or balance refunded without delay. I AM REGULAR CUSTOMER OF BIG BAZAAR AND TODAY I AM FEELING CHEATED. PLEASE REFUND MY BALANCE SO THAT I CAN USE IT AND FINALLY STOP USING T24 AND STOP SHOPPING AT FUTURE GROUP STORES. NO MORE HARM CAN BE DONE TO A COMPANY LIKE BIG BAZAR THAN BY CHEATING ITS OWN CUSTOMERS. Kind Regards Pankaj Agarwal Siliguri - 734 001

Really upset with my today's experience at Big Bazaar. I reside at Varanasi, U.P. Today we bought few items at big bazaar Varanasi. At time of billing we found bill amount little extra then our expectations of all goods, so we tried to match it on counter itself. We found that there's an extra item mentioned in bill of amount Rs. 199/- (as you see in bill) that we haven't purchased, so we asked about it. They opened the packet and found item is not there. The person at the bill counter, instead of feeling and saying sorry told us to go to top floor for refund of money. How disgusting!! With my 3 years kid all alone, because of your fraud kind of action, I need to move to top floor to correct the bill, WHY??? It's the big bazar's Sabse Acha service...??? One thing more, by the way if we had not matched the items there, will your people Going to consider this fault afterwards, if we would have come from home after 2 days. What if they said, how would we trust that you have not taken the item to home? For me it's a serious forgery and it should be checked, as most of customers are troubled and many a times they don't match items there. They come to these kinds of departmental store only because of trust, and if that's not maintained there, then all your claims are fake. It's a cheating and I find it a offensive criminal act like stealing. Please do something for it. I hope no other customer had lost their money because of these stealing habits of your system. I am really disappointed. Going to put it in social media.

i took a mobile no[protected] from lake mall, kolkata..after that the sales guy told me to pay rs 51 toget rs 51 talk time.i had paid by credit card.but i got rs 20 as talk time and rs 31 i did not get till date.in this connection i had done email several times(appox 12) to your company mail id and even your company asked for the scanned company of the credit card bill, that also i had sent...but till now i did not get the talk time remaining rs 31...your company people called me does not even know the working of edc machine...that also i had to explain him... please provide the necesaary talk time.docomo company also said us that fault is with big baazar not them. please settle the matter quickly. since 4/11/2014 i 'm telling you for the talk time...

Transaction ID:[protected] Date:[protected]. Monday Hi, This is Selvi, I have done shopping in Big Bazaar, Chinchwad, Pune on 17th Nov 2014. With the above transaction id. My transaction was failed, however the amount of Rs.1570.80 has been debited on my bank account. It is an Indian Bank debit card transaction. I have paid it through other HDFC bank account. Now I need the refund of my money. Please process my refund at the earliest. Thanks & regards, D. Selvi

Dear Sir/ Madam, I had ordered a Marina King bed with storage, along with certain other items, from your store in Amanora Town Centre Mall, Pune, on 05 Oct 14. The item was delivered about two weeks later, as per my recollection, and assembled a day or so later by a team of carpenters sent by you. During the assembly process, the workers were left unattended, so as to allow them to finish the task unhampered. As such, I saw the bed only after it had been assembled and placed with the headboard against the wall. Being a heavy item, it has remained in the same place since installation. Yesterday, I noticed that the horizontal strip on top of the headboard appeared to be loose, as compared to the corresponding strip on the foot board. On further inspection, I noticed that there were two dents in the rear of the headboard, through which the white of the inner material was visible. It appears to me that some damage has been done to the headboard either during transportation or assembly. I therefore request that the same be replaced at the earliest. I might add that the room in which the bed is placed is a guest bedroom, which has been very sparingly used. I cannot add any photographic proof, since the bed is extremely heavy and there is no access for me to photograph the damaged area. It will have to be seen physically. For reference, please see:- Invoice No 91034468 dated 11 Oct 14 Delivery note no 83393894 Buyer’s Order no- [protected] dated 05 Oct 14 Dispatch Document no[protected] dated 13 Oct 14. My contact details are:- Mob no -[protected] Email – [protected]@gmail.com Regards, Group Captain Arvind Thapliyal Indian Air Force (Retired)

Hi Team I had cancelled my order no [protected], because expected delivery date given by store was 5 November. And I was not delivered the order till 11 November and i was asked to wait for another 10-15 days... This was informed to me after repetitive follow ups. I have sent multiple mails for my refund of my amount of 37905 rupees. But i have not received any refund till now. Nor i have received any response to my emails. i will like to inform you that this act is leading to harassment of customers. kind of act was not expected from company like Future Group. kindly refund my money or i will have to go for legal action against future group charging of fraud with customers and harassing customers. Another thing to add is please stop calling me every 2nd day about feedback for the delivery, This gives me more pain. Thanks Rakesh

in october month i do a shopping of above Rs. 7000/- for that i got a 2 cash back voucher of Rs. 200/- each. but wherever i tried this voucher i got a answer that it is inactivate. my voucher no. is [protected] and [protected]. kindly do the needfull because its end date is 30/11/2014. thanking you, ashok kumar meena [protected]

Hello, I have a complaint about future group shopping card.I have a balance of 13000 in my card.At the time when card is given to me they said that I will get Rs.135/- every month free shopping from 1 nov 2014 for next 12 months.I have purchased two -three times from big baazar after 1st Nov.Every time the counter guy made excuse that card is not activated yet.And now today he said that it cannot be activated. My card number is [protected]. Please look into this issue ASAP. Regards, Anuja [protected]@gmail.com

Regarding invoice No. 0030165, Tr 21328. Did a shopping of worth 1698 Rs tonight and asked Syed to redeem the amount through the FG Shopping card 8229xxxxxxx2870. Instead of redeeming it through the card, he swiped the total amount from the debit card in spite of repetitive request. Then they asked us to wait near the counter for 30 min so that he can redeem the amount of our card in another transaction and give us the cash. The cashier was giving the 100 rs every time when the other person was doing a cash transaction. This is not the 1st time I am experiencing such bad service. And the worst thing is a person named Chandan is good for nothing, he doesn't know how to behave with the customer. I request you to take some strong action against him. Please call me at my cell phone for the bad experience over the counter. Had to wait for 1 hour. You can have a look at the CC tv coverage for the additional information. These people are not ready to listen to our concern. I don't see any meaning in having people like Chandan in customer care center. Awaiting for positive action from your end. I have all the proof with me. Even had 2 of my friends as evidence. I don't know writing a long mail will give the justice. I am trying my best to get the positive action from your end. Please call me to get the complete horrible one hour picture in the big bazaar, JP nagar, 2nd Phase, Bangalore 560011. I don't mind losing that credit amount of 14, 400 INR which is there in my FG shopping card. Forget me, I would not suggest people to go to Big bazaar. I want justice, mistake do happen. But the way Chandan the customer care person responded was horrible. I want you to take some action against him. He is not fit to be in care center. He thinks as if his father owns the Big Bazaar. You can have a look at the case and take the action against him. Please call me at my cell phone [protected] for all the horrible experience which I have undergone

I have a gift card issued during the diwali promotion of future group. So I have some cash credited for free shopping for the year to redeemed mOnthly when I visited big bazaar at amanora town center- pune, the customer care informed that the link to the redemption is not working and hence the redemption cannot be done. The lady also assured that the card cannot be redeemed at nay of the group.stores since the link for the whole group is down. To my surprise the card worked perfectly in Ezone in the same mall.the bill helpdesk executive mentioned that this excuse from big bazaar at the time of any free shopping or redemtion isvery regular. I wanted to know is there a genuine error in the link provided to them exclusively or do they not want to entertain the redemption as per the group's promotion scheme?? I also visited central just to check out the problem, the card would be accepted there too!!