Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I purchased a LG freeze on 4 august 335 L worth rupees 36092. they delivered wrong color at home. I asked them for the color if they had in stock while purchasing so at that time they said yes they have. but after delivering wrong color when i went back to ask they said they dont have color of freeze what i wanted and now use the wrong color they delivered. i asked to refund my money becaude i didnt like that color at all on which they refused. instead they said use this 36092 amount to but other products. Why should I spend so big amount to buy unnessary things. I want my money back. The behavior and attitude of staff there was not tolerable at all. They have stopped picking up my calls. The store manger name is Shailendar and other ezone manager was Satinder.They have started igmoring me and not picking up my call. Phone number of shailendar-[protected] Satinder-[protected] Get this thing resolved else I am going to lodge a case against big bazar for consumer fraud. Lokesh

Date:7th Aug
Ma'am,


Today at 12 noon I went to your Big Bazaar Outlet at Vasant Square Mall where we picked up 4 small items. On the 2nd floor out of 10 stations only 3 were working rest all were closed and the queue were long keeping the festive season in mind, otherwise also the cash counters hardly work at this outlet.The cashiers are extremely slow and ill mannered.Then we went to the ground flow cash counter were out of 7-8 cash stations only 1 was working which had a long queue.

We went to the help desk and asked Vishal Chadha that why at 12 noon only one station is working, he said ma'am someone is coming to assist.Then I asked him again that still no one is hear, he said 'ladka chal ke ayega aur hawa mein udhkar nahe'.I want to ask you, is this the way you talk to your customer and is this the training given to them.Then i also got upset and shouted at him and abused him.But still it was over 10 mins no one came on the other counter. Then I went up to Rajesh, Manager at Big Bazaar, Vasant Square Mall and vented out my anger as I wanted the email id where I could lodge a complain but still Vishal Chadha was misbehaving with me and saying 'cameras on karo with recording, iske entry baan kardenge'.


Is this the treatment you give to your customers, if your staff is short why are the managers not on the cash counter to help the crowd.

I also work in an office in the same mall, but big bazaar cash counter customer service is slow and extremely poor.


Hope this behavior is not extended to other customers.


Anjali
Date: 8th Aug'14

Reply from Big Bazaar
Dear Anjali, Greetings for the Day! We apologize for the inconvenience caused to you.At the outset, we wish to thank you for patronizing Big Bazaar.We would like to assure you that the Customer Service Manager will contact you personally for your feedback.Kindly provide us with your contact number for the same.Assuring you the best of our services at all times.Best RegardsTeam Share With Us.

Date: 11th Aug'14(Monday)
We went today to your bigbazaar outlet in Vasant Kunj and we were not allowed to enter the premises as the guard has been instructed by Vishal and Rajesh not to let us enter Big Bazaar. This is extremely insulting for any person or women to face this. Im also in the service industry and we also go to big malls and have had disagreements with the customer service but have never seen such a poor customer service ever.

I will not share my mobile number and if you want to solve this I would like to meet at Big bazaar or give me the mobile number or board number of the concern person I have to speak with . I'am in an industry where I will try my best to reach Rajesh and Vishal's boss and get a written or verbal apology from them.

This is humiliating and will take it to whichever level I can cos such customer service is not acceptable. Vishal Today came and told us that 'meine aap dunno ke entry baan karwaye hai aur aap andar nahe ghus sakte'.
I need an apology from Big bazaar and especially from Vishal. As a Store MAnager if Rajesh could not control Vishal, I doubt his managerial skills.
Anjali

I have done a shopping of Rs.894 from Big Bazar, Patia, Bhubaneswar, PIN-751024 on[protected] and paid the amount from my debit card. I have brought 1 packet of Surf excel quick wash worth Rs. 94 and some other items. But unfortunately the bill is made for 2 packets of Surf. Also I have taken a carry bag of my own but am also charged with Rs. 5 for the shopping carry bag also. So a total of Rs. 99 false bill is made. I request you to look into the matter as soon as possible and help me get my money back. Thank you. Regards, BARNITA BOSE.

We had booked a sofa on ?26th July with the details mentioned below. We were told the sofa will be delivered in next 3-5 days or even if there are any delays in warehouse it will be delivered and assembled by 9th Aug-14. While booking the sofa it was made very clear the delivery of the same needs to be done only on a Saturday since that's the only day me or my wife will be available. This was readily agreed on booking. However for the last 2 weeks there as not been any communication from HomeTown and on calling we are told 9th Aug delivery is not possible.The sofa is priced at Rs 60, 000 and we expect better service from HomeTown. If the sofa is not delivered in next 2 day we will be canceling the order and would newer purchase any stuff again from the brand. receipt no-0003883 sr no-[protected] cust id- [protected] Regards: Bharath Poonja +91 [protected]

I have unfortunately placed an order from NOIDA GIP store SO number [protected] on 26th July which was promised to be delivered maximum 10 days. First I received a text on 2 Aug. that order would be delivered in 24 hours. Now maximum time has been crossed too. THE CUSTOMERCARE DEPT IS AS PATHETIC AS THEIR STORES PAY NO HEED TO CUSTOMER BEING HARASSED. DESPITE ALL OF THIS THEY HAVE THE AUDACITY TO GIVE ME A NEW DELIVERY DATE that is 10th Aug without being apologetic at all WOULD NEVER BUY FROM HOME TOWN AGAIN Rajiv Saxena 91-[protected]

Hi I have unfortunately placed an order from NOIDA GIP Store SO number [protected] on 26th July which was promised to be delivered maximum 10 days. First I received a text on 2 Aug. that order would be delivered in 24 hours. Now maximum time has been crossed too. THE CUSTOMERCARE DEPT IS AS PATHETIC AS THEIR STORES PAY NO HEED TO CUSTOMER BEING HARASSED. DESPITE ALL OF THIS THEY HAVE THE AUDACITY TO GIVE ME A NEW DELIVERY DATE that is 10th Aug without being apologetic at all WOULD NEVER BUY FROM HOME TOWN AGAIN Rajiv Saxena 91-[protected]

I waseem Abdullah did shopping from central jaipur location on 16th july, 2014 under flat 50% offer scheme. I bought a urban republic jeans worth Rs 1300 and made payment via HDFC Bank Credit card . At the same time i realise that my jeans was not up to the mark and i return back to central people . They refused me to refund my money and gave me a credit note of same amount ( valid for a month). Unfortunately i lost the credit note . Request you to kindly trace my payment through your data base so i can do shopping Iam ver valued customer of central jaipur location . Kindly do the needful Regards waseem Abdullah [protected]

I am Sampa Bhowmick.Yesterday on 3rd August 2014 we went to shop at Big Bazaar Agartala. After all purchase and payment we were going out of the store when security stopped us and told that it was declared 5 bags while we have 6 bags. They took us again to 2nd floor and there after an hour's check and recheck they came to this conclusion that it was the counter boy's fault. After that without any apology the person who checked all items told us to leave the shop as it was closing time. In this whole incident we surprisingly did not see the face of the store manager. He did not come to check what was going on and not even came to apology to us. We on the other hand got humiliated in front of approximately 30-40 people who were looking at us as if we were the thieves. We are very old customers of not only Big Bazaar but also the other wings of future groups.I am sending you the details of the bill and my payback card number. I hope you will take necessary steps which will be visible to us. We need prompt action. Counter Boy's name: Biswajit Debnath CH: 307947 TILL No: 15 Cash Memo no: 0005053 Tr.: 46385 My Payback card no.: [protected] Bill Amount: Rs.7501.00

Hi TeamToday my self visited your Vaishali Nagar Jaipur Outlet for my monthly purchasing as I am regular customer of your outlet.When we done our purchasing and billing done I found that billing is very high in compare to my early months purchasing even though I have done less purchasing than earlier months. Then My self start scutnising the Bill after payment and found that prices are over than the amount labelled on items and raised the voice but no one from your staff entertained when myself start shouting than your store manager come down and told only for one item that by mistake some one from customer side put the tings in wrong bucket. While I have taken the snap which shows that entire bucket is full of same kind of items.For another Item he told that this prices are for item placed at down side bucket not for the bucket on which item kept. When I investigated that found that Labeling of correct item placed at approx 6 feet height. Please note that wrong labeling and this kind of labeling is offense under Meserment Control Act of India, As well as against rights of consumers.My self surrendered all the items and taken my money back.It is shocking for me that when I purchase same things, and all the items are almost of same brands from another Outlet chain I have paid approx 500/- Less than Big Bazar.where is moso of Customer Service from Future GroupWhere is moto of Sabse Sasta of Big Bazar??I can not expect this kind of cheating from Big Bazar.You need to investigate. Bill amount was of Rs. 3516/- of 2nd Aug at approx 7 PM.

My name is Abdul Sabith. I was a partime worker at "Bigbazaar Kormangala, Banglore Branch." I submitted my resignation letter on 4th June 2014 and served 16 days after submitting resign letter. My HR Divya verbally accepted my resignation, but didn't give any written acknowledgement of it and promised that she will give my salary upto 20th june 2014. On 20th june I resigned from bigbazar.Now it is 40 days over but they didn’t give my salary yet.Today I went to Bigbazaar to meet HR.When I asking my slary HR misbehaved with me and said that they will not pay my last month salary.Also i'm doing verbal and written communication with this companies staff providing agent “Trident Staff Solution” but Bigbazaar HR refuse to give any amount. now i want to take legal action on this matter, please suggest best way

Dear Team, We had ordered a double recliner a few days ago from Hometown which was supposed to be delivered today. Since me and my wife are both working we had specifically asked the sales person not to have it delivered after 6PM. Still my wife got a call today noon that they are starting from the warehouse to deliver the recliner. She asked them to deliver it by 6 and give her a call one hour in advance but the delivery person did nothing of that sort and went ahead with his other schedules. Kindly look into this and have the recliner delivered today itself as was informed at the time of buying. When the sales person was aware of our situation why was this information not passed on to the delivery guys. Please look into this immediately and give us a call today itself informing us about the delivery schedule. SO: [protected] Trivendra Bisht

I have purchased shoes at big bazar (Vasant square mall, vasant kunj) on 05.04.14 but shoes was damaged in the month of june 2014 then i went for repairing at big bazar and rapaired was completed after 10 days.After getting shoes from big bazar it was again damaged but now whent went to big bazar then they refused to repair because it passed 3 months.


Brij bhushan singh
[protected]

I have purchased shoes at big bazar (Vasant square mall, vasant kunj) on 05.04.14 but shoes was damaged in the month of june 2014 then i went for repairing at big bazar and rapaired was completed after 10 days.After getting shoes from big bazar it was again damaged but now whent went to big bazar then they refused to repair because it passed 3 months from the date of purcahse.Kindly take necessary action so thati would get satisfaction from your products.

Last year in the month august I had bought a sofa set along with center table from BIG BAZAR .After few month the stitching of fabrics is got damage and after multiple complaint some one was visited at my place and do some stitching work which looks very bad then again I had made multiple complaint ..follow up with your customer care, they replace faulty units. Now same problem is occurring again and I have no choice to get this repaired from market since the design of sofa is very complicated (Model Name sattigo) Need support to get this defective unit replaced with another model because this is not acceptable that any one will purchase any unit @33000.00 for one year age . sanjay pandey [protected] sanjay.[protected]@tatatel.co.in

I visited BigBazzar store at Malleswaram, Bangalore. There was an announcement in the store that, if the total purchase is over Rs.2000 then, the 1.5l Pepsi will be charged for Rs.10/- First of all, I never DRINK Pepsi and I did not buy but it was added to my bill and they deducted from my payment. I realized this only after I reached home and contacted the store immediately and informed this one. This is completely UNACCPETABLE customer service. Why the person at the counter added Rs.10 to the price list without checking with the customer? How come the system allowed to charge Rs.10 when there is NO pepsi added to the shopping list? I post this message to alert the public. So please check your bill before leave the counter.

I want lodge a complaint # [protected] customer care on 20th July, 2014 for Cistern Problems, 2014 however till date no one has time to call or attend to this complain. I think it was our mistake to trust your architect of Home Town and buy goods. Home Town has only one criteria to sell goods and provide no after sales service. We really do not know what to with your company’s attitude. I am now writing to you in desperation as no one is attending to my complain for past 7 days and I hope people who read this can be careful before buying any thing from Home Town.

Sir This is Sumith from bangalore I had bought a McCain smiles product from big bazaar last week when I opened the pack was shocked to see it in such a condition I am attaching the photo with this is this the kind of product you are selling Request you you send a fresh product with apologies Awaiting your response eagerly Sumith raja [protected]

Dear Sir/ Ma'm, I am writing to bring notice of something odd happening in one of the departmental store. I went to Big Bazar 20th, July 2014 and did face very irresponsible and rude behavior of the cashier & security staff at JP Nagar 2nd Phase. First thing, they did not remove Plastic tag, which suppose to detached while billing. When I came to exist, the security person was literally fighting with me. She snatched my bag forcefully and checked each and every item. She did not even bother to ask me politely. I did drop a feedback form with Manager. Either, they are not educated enough and do not know to respect. My suggestion is to have them lessoned and made them customer centric. Piyush +91-[protected]

Hi... From the past 6 months. .someone is using Big Bazaar profit club card which is registered under my name and mobile number. I never own a profit club card. Request you to block the card as this is the FRAUD case. My Name is Alok Jain and my number is [protected]. Also help me in tracking down the fraud person who is using my Identity details. Thanks Alok Jain

Last June At a promotional event organised by Big Bazaar I had received prize a e zipp bike.I paid Rs 7, 400 as gift tax for it.I was told i will get TDS Certificate.But after so many reminder calls now it is already July 2014 and yet I have not got it. If they are not responsible enough why did they charge me gift tax and if charged why are they not able to provide TDS certificate To file my income tax returns.Big Bazaar boasting itself of such a big organisation. Shame! Need my TDS certificate or else return me back my money.Promotional Events a big big cheat Big Bazaar!