Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I bought a Hydraulic Storage Bed and Spring Mattress on 25th September 2014. They committed to deliver items on 3rd October 2014 and mentioned the same in the Bill they gave me. When I called their customer care they told me it will be delivered on 11th October. I talked to their service and operations head Mr. Raghav, who fooled me by giving false delivery date of 4th October. Guests arrived at my place on 3rd October and they still sleep on floor due to non-delivery. I am ashamed. Please guide me to do something legally that will make them suffer in the same way I am suffering now. Mrinal Sahani - [protected] SO No: [protected] HomeTown, Outer ring road, Varthur Hubli, Bangalore - 560037

I Rajesh Passi a renowned builder of Ambala district went for shopping in your retails outlet of Ambala Cantt. where I was mal treated by employees at the sale end. He called me for a vendor many a times which evoked me to such an extent that the insult became unbearable. And that was not the end of episode. The humiliation of the incidence is still going on continuously to haunt my head. Please investigate into the matter and follow up the unettiquetted and barbarous behaviour of the employees. Kind Regards, Rajesh Passi [protected] [protected]@yahoo.co.nz

This is with reference to order number [protected] made on 14th Sept in your Home Town center at Ambiance Mall, Gurgaon. This order consisted of 1 Lounger-Sofa and 2 Ottomans. The delivery date mentioned at time of order was mentioned as 25/27th September '14. I was very particular in saying that there should not be delays as I have to travel out in next days. Despite the clear instruction and later calls made to your customer care, the lounger was delivered only on 28th Sept 2014. The due date for Ottomans were rescheduled to 30th Sept and on that date, only one Ottoman was brought to my home. I refused to take any more partial delivery and asked customer care once again to deliver items as promised. Today on 1st Oct, when I called the customer care again, I was told that the items would be delivered only by 5th or 6th of October. This is absolutely unacceptable. Also Since I am travelling out today and am not back till 9th October, I cannot take the delivery after today. Please let me know why I should not take any action against HomeTown for such shabby service.

I visited Big Bazar near Narayanguda (near Vir Savarkar statue), Hyderabad along with my family on Sunday. We purchased some clothes for my kids, which were found defective after we arriave back at home. On the other day when my daughter went to your Big Bazar and consulted for exchange of the defective items, the lady at the specific counter denied to exchange the items and spelled the following rules 1. If you want to exchange an item, you can exchange the item with an item that exactly costs the same amount. 2. You cant take two or three items even if they costs less than the exchanged item. 3. Even if you are ready to pay the excess amount for an item, in exchange of already purchased item, we are not going to accept. Only one item in exchange of the item and that costs the same price will be allowed 4. No refund will be allowed." These are conditions she spelled. I dont understand what kind of rules are these. These are certainly not customer friendly rules. One more disgusting issue with you at the store- customers are being charged to park their vehicles in your premises. This is ridiculous, they are you are customers, cant you provide space for parking their vehicles at free of cost, should they be charged for this. I am afraid, these hard headed rules will be going to dip the organisation. Try to shape up customer friendly rules, if not you are going to fail in the long run S.Srinivas [protected] [protected]@gmail.com

This is to inform you that I got call from [protected]on 6thsep 2014 that I have won 4 gifts and I am supposed to go and collect these gifts.from S and S corner kamat hotel in commercial street Bangaluru and that couples should go to collect the gifts, We did the same the next day. The gift was a privilege card from country club and a holiday gift voucher from country club dated 9-8-2014.we were told that this gift vouchers are valid for 45 days from the date of issue.and the voucher code will be given by the person who send the message (I think it is a customer care number if I am not mistaken).I did not get any call for 2 days on the third day I gave a call on the same number from which I got the message and some female named Shilpa said that she will get back to me in a few mints time.today is 26th of September and I did not get any call regarding the voucher code and it has expired. I gave a call today i, e 26th of september2014 in the morning and told the cc abt the issue it was Shilpa again who spoke to me but she has not been able to resolve my problem. Because of your staff's lack of sincerity I have not been able to avail what I have won.I need an immediate solution for this and for the gifts that I have won.Thereis another female named Swetha who is also in customer care.even she has not been able to help me. Don't make fool of the customers who come to BIG BAZAR by making them fill some stupid form and wasting their time and this is the response and help you give when a person has won . IT is really pathetic, Tell me are you not supposed to follow up for the messages that you send and tell people??????, Please do the needful and do train the staff properly. What is the use of this voucher and the privilege card that I have won now Please give me an answer..

This is it intimate u that I have submitted my pf claim form in my organization in November 2013 with the Store HR. When i check pf status online, Pit shows that THERE IS NO PF NUMBER AS SUCH.Till date there is no reply from the company.People over there keep on saying will do it as soon as possible but in vain, So kindly request u to look in my matter My details of PF, PF NO - MH/212480/49761 NAME - Anu KC COMPANY - FUTURE GROUP (BIG BAZAAR) LOCATION WORKED - Cochin DATE OF leaving[protected]

This is to inform to whosoever about the security checking problem. Today I visited to the orbit mall in kolkata. I went there to the parlour of future group. When I was entering to big bazaar one male security person asked me to show my bag to him when I denied he said it is under rule. Then I said ok check it and that time he was pulling my bag to him to search. Then I went to the parlour. When I was coming out from there I bought serum from parlour . I was showing to the security person the purchase bill again that time he was pulling my bag to him. I want to ask you that is there any rules in your company that the male person can check the ladies bag without her permission? This thing is really very bad here. And day by day the behaviour of the security person is becoming very rude and very desperate.

This is to whomsoever is responsible for managing the customer services. On Sept 15, 2014 I visited big bazaar located at express avenue mall, chennai. There is a security check process at the entry point of the store just like any other store. The issue started when the lady started pulling out all the contents of my bag. As a female I do carry all my cosmetics and stuff with me. She was sticking some kind of sticker on each and every thing. I told her stopping doing this and keep this bag here itself I will collect it after finishing my purchase but she wouldn't listen. If your store does not allow carrying cosmetics inside the store then keep the bag with you and give a token or put the bag into a sealed cover and hand it to me. You people do not have any rights over my stuff. I do mind about people meddling with my things. It is so annoying now that I couldn't take off that cheap sticker of my most prized perfume bottle. Please find a different method for your security checks.

I've bought some items from Big Bazaar Serampore on 07.08.14 . They offer me a free recharge amount of Rs. 10 in my T24 A/C. But after complaining for several times at Big Bazaar Serampore, the recharge amount has not yet been received. Please help. T24 no. is [protected]. Neroj Chowdhury 72A/2 Mallickpara Lane, P.O.-Mallickpara, Serampore Hooghly, West Bengal, Pin: 712203 Ph: [protected], M: [protected]

we bought aqua sure xtra tuff water filter on aug 16, 2014.it was not working properly, the very next day we approached them, they promised us to get the replacement, we had gone there 4 times but matter is not resolved yet, we regret we would not have bought it or from big bazzar, Anil Tangri Cash memo no 0186367 Tr 75031 vat- [protected] Meenu Tangri [protected] [protected] [protected]@yahoo.com

Today I brought Pickwick's wafer rolls from big bazaar Kalyan branch. When I opened it, I found dat inner cover of the packet was open and two rolls were missing. Besides dat there were insects in it. I was a worst thing, quality should be ur prior responsibilty.

On prompted by the repeated SMSs and scroll message on My Account option on the profit club site I renewed my membership by paying Rs 10, 000 thru credit card on 6th Sep 2014, but till date after repeated requests to them my payment has not been acknowledged or the amount is not reflecting on my card transaction list. It is a gross negligence and unprofessional behaviour on the part of a big corporate.

I have purchased Panasonic 24 inch LED TV from Big Bazaar (Siyaldah, Kolkata) on last Friday on 5 th September. They did not yet provide me bracket for wall hanging the TV. I have visited Saturday big bazaar to collect the bracket, they did not provide the bracket.Still now they are not provide the bracket, already 5 days is over. Now In Kolkata Any electronic shop like Khosla, Great Eastern provide day to day service for purchasing TV. I am now thing about returning the TV itself. I am really disappointed the service of big Bazaar.

Mr. Shah, I am marking this Email to you with an anticipation to get a positive reply of not resolution. Regards, Mrinal Kumar +91 [protected] From: Mrinal Kumar Sent: Sunday, September 07, 2014 10:48 AM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed This cant be more worse than this ??????????????????????????????????????? In spite of verbal promises the product has still not been delivered ?????? I seriously don’t understand how can a whole bunch of team can afford to be HIGHLY UNPROFESSIONAL and still manage to work with dignity. I religiously urge someone to look into the matter immediately and fire the staffs involved in this classic game of false promises and run around to customer. Pls note that, now this mail conversation is going to be on all social website … Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Monday, September 01, 2014 3:05 PM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed I have been further advised by one of the individual from hometown that, shipment of product will take place on 6th Sep’14. And as a compensation, they will make it free delivery ………… Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Thursday, August 28, 2014 2:49 PM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed Mr. Yatish, I am feeling really bad to use the word “Pathetic” here, but I can assure you would be cognizant of my thought when you hear the progress on this issue. After I wrote an Emil to you on 26th Aug’14, someone called me to inform that, they would not deliver the product even on 27th Aug’14 rather they will deliver sometime next Week with no definite date. This is absolutely RIDICULES. Can you do something about it ???????????????????????????????????? Frustrated, Mrinal Kumar +91 [protected] From: Mrinal Kumar Sent: Tuesday, August 26, 2014 12:14 PM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed Dear Mr. Yatish, I just got hold of your Email ID and I am writing you with an expectation that I can have someone who can at least address my issue and stop passing the bucks. Kindly go through the below mail trail to gather a detailed understanding about the issue. ………………………………. ………………………………………… …………………………………………………. Now that, you have gone through the issue details, I like you to take an immediate action on this and salvage a little loyalty which I still have left with me for the brand “Home Town”. I am also not sure why the below mail has been unattended so far. When I called today to Tel: +[protected], I got your Email ID . Hopefully it reaches you and I get a response (let leave alone the resolution). Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Tuesday, August 26, 2014 12:04 PM To: '[protected]@futureretail.com' Subject: RE: Highly disappointed This is absolutely ridiculous … you guys don’t even have courtesy to respond to a complaint of a customer. Now I understand the reason of poor customer service displayed at lower level .. when an escalation mechanism is so poor what I could have possible expected from sales man in store who sold a good on account of mere misrepresentation about delivery time. Pathetic ……………… that’s the only word I have to use ….. Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Thursday, August 21, 2014 6:52 PM To: '[protected]@futureretail.com' Subject: Highly disappointed Dear Sir/Mam, This is regarding the following transaction made at Marathalli, Bangalore “Home Town” store wherein I was given absolutely a false information just with an intention to sell a shoe rack. I was an immediate need of a shoe rack, however salesman convinced me to sell it off with a promise to get it delivered in 4 working days. When I called up on 5th working day 21st Aug) to call center @[protected], I spoke to Ajay and he asked me to wait for another 6 working day for me to get the product. I am highly disappointed to witness such unprofessionalism displayed by store staffs just in order to sell off the product. I fail to understand, this way neither store nor the brand can expect loyalty from a customer. Transaction Details Order No: [protected] Date of purchase: 15th Aug’14 Amount: Rs. 3500 Product Name: Shoe Rack Model No – PB+SW Conversation Details Call center executive Name – Ajay Call Reference No: [protected] Date of Conversation Although, I am least hopeful to get any postives out of the Email I am writing, yet I chose this way to lodge my complain to relevant escalation authority. Hope it works. Regards, Mrinal Kumar

Dear Sir, I bought 2 us polo belts on 30-08-14.One is good.Today I want to use another one, surprisingly the belt has got damaged in so many places.Then I went to Vizag Central for replacing the belt.But in Vizag central they had given poor response even though in C.S.D also.Mr.Mahendra spoke to me these words:-you have complaint in consumer court also we can't do any thing.your executives are helpless.I am the customer o[censored]s polo brand from so many years.I was fully disatisfaction.So pls look in to the matter for positive response&Replace one belt as soon as possible. Thanks&Regards, Ch.Murali Krishna, [protected]

I purchased a chair from Hometown and the back rest came out in one month. it took me 100 calls and 45 days to get the backrest replaced, and it broke after 2 days itself. everytime i call the customer care they say someone will call and noone does. I have to be on hold for 30 minutes and the customer care is very inefficient, rude and useless. Pathetic experience.

None one from any Big shopping Mall gonna solve your queries... Every one is money minded people only.. till the get money they r your slaves.. after once it goes to their end customer are slaves to them... Its not only in Big Bazaar but n all BIG Bazaar it happen: " Star Bazzar, More, D-Mart, Reliance Fresh " etc... So Customer you have to be alert before buying a product, , , 1. Compare MRP price and their Label Price. 2. Check the Mfg Package Date. 3. Offers on product may have less quality / poor quantity in volume... last one is the most important part... Check for Bill and Product.. Whether it mismatch or not after the You Pay for the Product... If cashier denies so Stop all his process don't allow him to go for next customer... ask his manager to speak with U and get your rights... As once your pay for it.. You will never get return back of your money or any offer discount... Customer are Deadlock in situation when they pay and come out of outlet...

i recently got treated very badly by a biillling person.i purchased a sum of 1050 of grossery and the baggage person told me that i will be charged for a carry bag that of rs 7 per b after that when he was packing the bag has big bazar written on it my question is why is big bazar stated on it when we are purchasing it [i am also a business man and if any customer comes to my shop if he or she purchase any thing it should be of 100 or 1000 we give them a carry bag of our shop wroth rs 10 and 20 accordingly though my shop is not so big and big bazar having such a big amounts of consumer u cant afford a polythene ]{shame on big bazar} and salesmen are shouting as if they are the owners.

I was recently treated very badly by a salesgirl at bigbazaar agartala .i was on for selecting a deodorant so i started opening just the outer caps to check the fragrance of every deo bottle but suddenly then a salesgirl roared upon me saying not to open the outer mouth and just to select a deo by just looking at it externally.I got irritated by her rude behaviour and opposed her and for that she started false blaming me to have sprayed every deo to check them which i didnt do atall.she simply had no other job other than agitating me.atlast i had to omit buying a deo from bigbaazar store .i swear never i wud go back to such a misbehaving store...shame on u to keep such senseless uneducated salespersons having no manners how to deal with customers.

Dear respected future group I have booked one roit iron sofa and dinning table set on 15th of august but l still not received the same in 15 days and no bodbody contact me in these 15 days...already explained them about my busy and touring job so they hav to contact me for my easyness, , ., I am very unsatisfied with servicing because I am also from service industry and due to future group brand this critical thing from few days contacting the sales person but he not picking phone and mo no is [protected].. Pls provide me solution asap neither will complain in consumer forum asap. Rgds Shakti sonkar [protected]