Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Order No 2274817..Ordered Remington hair dryer on 25th Oct 2014. No response on shipment for 30.10.2.014. When I called on 30th, I was told product not available. Asked to cancel the order. Order not recorded in their system till 5th Nov 2014 and refund pending Rs.2, 195. Worst customer service and updation.. Pls dont buy from Future bazaar.

Yesterday (04.11.2014) I purchased Dove essential nourishment body lotion from Big Bazaar Raipur and its MRP was Rs.200/- with a free Dove 42gm soap. But in bill they took Rs.225/- which I realised after returning. The experience I had from big bazaar yesterday was really poor. With the Ponds cold cream I bought, it was supposed to have a Pond's white 7.7g beauty cream free but I did not get, instead they did not remove the magnet and at the door I had to take out the Pond's and then the security tore it off. I lost my time simply dealing with the miss managed staff at big bazaar Raipur. I want to emphasise again that the cash counter is messy and we have to wait for so long. After billing there is only one staff to remove magnet for four counters and the rest of the counters are closed. We have to tell twice them that if any stuff we bought is having an offer.

I visited Big Bazar Belgaum yesterday and had a shopping worth 11000 rupees and I am a frequent visitor and monthly I spend almost 25 k at Big Bazar. First of all there was no helper to put the goods on the bill desk, to pack the billed good in a carry bag, the cashier wanted to rush back for lunch so she was in hurry and she kept saying counter is closed come after some time [ Waiting is obvious in India...I could feel at Big Bazar even]... she was rough and rude at customers. [ Can be checked at CCTV camera] now after putting all at the time of payment I was asked for ID card as I wanted to pay through ATM [ I hope there is no such rule from RBI ...may be Big BAZAR is higher authority than RBI... I agreed even but I was asked to wait at least 30 minutes until they Xeroxed my id proof [ As I said waiting is obvious]. I asked how could they assure that taken ID will not be misused ... how can we promise sir ...was the answer. I told please display it at least so the customer will mind it... the answer was : The management doesn't listen sir... After an hour of wastage I went to Customer Care Desk [ Please check Ur CCTV footage] for a complain but like bull Indian Culture there was no Complain Register ... must be disappeared with HUDHUD cyclone. I waited a long fin all I went to store manager at Basement...complained him the answer was as simple as drop of water " Sir we have also protosted for ID issue but Retailer Association has made it mandatory" [ Now I confirmed that these so called retailer are higher, bigger and stronger than RBI and consumer forums] now I aske ok am agree but why have you not des played this rule... the answer was resemblance of a political " Yes sir we will it very soon" ...I asked where is your complain register then Cashier spoke in between [ Mr Rakish] sir it is in warehouse... [ I think the customers are given a free trip to warehouse for Diwali gift] There may be cost cutting having same complain register for customers and rats at warehouse. Now after wasting three hours like a abla aam adami came back to home tired. Yet feeling proud HUM US SAHAR KE VAASI HAI JIS SAHAR MAIN BIG BAZAR RAHTA HAI... Finally planning to Put an RTI to RBI and State government that who has given authority to BIGGGGGGG BAZARRRRRR to collect the ID proof from the customer ...if given under which act... even writing a letter to all newspapers about the same... [ COMMON MAN ALSO REACT SOME TIMES...]

Misbehav & harasment When i purchase a contaner & sonpapdi @ 299& 89 (offer price) disply at ur counter after verify frm countr whn i biling d items thn at cash countr said no ofer price tak machin confirm customer dsk but after 20 mnt d rudly said ther is no offer but whn i said why u disply it tn d quekly want to remove d disply bord (pix with me) ., . We never expect this kind of behaviour form ur organization... Im also employee of SBI we never behave our valuable customer like this... Dibyendu Das M [protected] Memari Burdwan

I had booked a Modular Kitchen (CARCASE - MARINE PLY SILVER SHUTTERS -MDF PVC FOIL) ON 07.07.14. The order was booked in the name of Mr D.K.Dutta Chowdhury .After a long wait, I called up the outlet of Home Town from where I had booked the order but did not get any favourable response.Thereby I visited personally but I was only given dates after dates which never materialised.No accurate information flowed in from your office (Noida). I was then forced to call and ask the authorities to cancel my order.Thereby after 2 days, I received my parcel on 30.10.14. When the installation started, it was found out that 2 whole cabinets were missing.The Site supervisor was not available on the date of the installation due to some personal reasons, hence I had to take off from duty and see through the entire installation as the boys who came for installation knew nothing about the design.They were not even carrying a copy of the design. I again called up and informed your office at Noida about the missing products.After that, till 1:30 pm today there was no information whatsoever from your office as to what has been the action initiated by them . I thereby called up only to hear that there dont even know the actual status at the site. I am surprised that is this the way that a big chain like Home Town functions.There is no after sale support .Once money is received, the client has to chase the order.I dont know how many STD calls I had to make to your OFFICE to get the correct delivery status. I am writing to you with a lots of hope and I request you to look into my problem and provide an immediate solution from your end . Regards Dipanwita [protected]

Summary: Order no 2242795 dated 13-10-14 cancelled on 20-10-14 vide cancellation no. 8005879, Rs.30000/- refund pending. Details: I had placed an order for 30 gift vouchers of Big Bazaar of Rs.1000 each on 13th October vide order reference 2242795. On 20th October, I made 4 calls to helpline. Each time I got different replies. Finally person named Sachin at the help center informed me that the order "did not flow into the system due to technical snag". I didn't know what it meant but requested for cancellation. He cancelled the order and gave me a cancellation no. 8005879. Then I called up again on 28th October and was informed that "the cancellation did not flow into the system due to technical reason" and will be done within 24 hours and that I shall receive a confirmation mail. I did not receive any mail so I called up again on 29th October. This time executive with the name of Salman took the call and gave me the same resolution. I insisted to talk to supervisor and was made to speak with Amit. He assured that I shall get confirmation within 24 hours and refund will be processed in 7-8 days. Till 31st October I did not receive any mail so I called up again and spoke with Amit only to get fresh assurance and fresh target date. In the mean time I have been writing mails to customer care but not a single mail is responded.

Dear Team, Today I purchased knor soup with other articles. Soups are having offer of buy 2 get 1. So I bought 2 chicken & 1 veg. Soup. Now in the bill, price is added for three packets, though they confirmed that the offer is redeemed when I asked in the billing counter. Hereafter, when I checked the bill details, price for 3packets were added. Then I went back and checked in another counter. Then it was told that as the flavors were different so I will not be eligible for the offer though I bought 2chicken flavors. Attached is the bill. This was my first tremendous experience in asansol big bazar. Thanks & Regards Samik

This is a complaint regarding Bajaj ‘Sandwich Toaster’, model Majesty New SWX3 (Price Rs.1049). It was purchased from Big Bazar Noida on 18/09/2014 (retail Invoice No.0002297, Tr: 22791). This product is useless product as it does not bake the sandwich properly. It remains partially baked. I took the matter with your manager at Noida retail outlet from where I had purchased it, but he advised me to contact ‘Service Centre’. When I contacted, a representative (Mr. Mukesh) from Bajaj Sevice Centre checked the toaster on 12/10/2014 at my residence. After examination, he told that this product is designed for this baking-level only and cannot do better. He also told that he will recheck from Bajaj, but did not inform me. After long await, now I am filing this complaint to the management of BIG-BAZAR to address the same. Please note that in my opinion, this is a sub-standard product and it is not meeting our needs. Hence, please take this item back as it is of NO use to me. Regards Ashok Kumar Datta (Mobile: [protected])

I have requested for installation of a wardrobe, my request no. [protected],[protected], I have been calling your call center, but the information is not passed on to the Ahmedabad center properly and there is no commitment from your side as when the job will be competed.

I had visited Big Bazar outlet at V3S Mall Laxmi Nagar New Delhi on 12th October 2014. There I saw a normal Kadhai into display shelf costing Rs. 399/- and picked and moved towards billing counter. The lady standing aside stopped me and asked to take a packed piece for convenience in billing rather taking an open piece for display. I trusted her concern and accepted the packed piece in good faith and got it billed vide INV No 0811152 which was of the same price shown in display. While I reached home and opened the packing, the Kadhai given to me was a different product i.e. Induction Kadhai rather I chose a normal Kadhai for purchase. The sales team at the outlet has sold me a different product without bringing it to my notice. I want to get it replaced for a normal Kadhai. Please contact me at the mobile no [protected]. Rgds CA Anurodh Chandra

I purchased one hair dryer hp 8/112 from future BIg Bazar Centre Square Mall Cochin with displayed offer for 750 and MRP 995, But when i checked my bill they have billed Rs 995 it self for the product, I immediately Telephoned the t of Electronics division on phone number[protected] and they replied that they forget to remove the offer rate card by mistake, That poor guy told me that he is ready to pay back from his pocket, I humbly denied that and requested him to inform his showroom Manager to make the refund amount from the firm itself, Even they are not ready to accept their mistake and apologise.

I bought a sweater from proline for a friend which didnt fit. So I wanted to return it. I boutght it on 17th Oct and returned it on 21st. these are the issues I have; 1. There is not refund. (what if I didn't live in this country) 2. I was given a credit note with a validity of 30 days.(even shopper's stop gives 6 months.why the restriction?) 3. The credit note is only valid in the same store.(whats the point of having multiple Centrals if credit notes are not valid in them.This mall is quite far from me, some flexibility would be good) 4. I cant buy gift cards with a credit note. (what if I need to leave the city? what will I do with a credit note from that store?) 5. The representative at the counter was outright rude. when I asked if I could speak to someone else he almost yelled at me. There were other people there. I completely resent being treated like that.For all you know I will never step foot in that store for the kind of behavior I had to deal with. Online store are giving refunds left right center. I wasn't even asking for one. all I wanted was for the credit to be valid in other stores. I have shopped with central multiple times before, this was my worst experience ever! I'm not going back there.

Dear sir, I had planned to purchase for Rs.5000/= to avail Rs.600/= but could do upto only Rs.4168.37 Vide Inv no.0022304 Tr:73111 from, Big Bazaar, No.22 salarpuria Tower, Koramangala Industrial Layout Hosur Road, Bangalore 560095 due to following non availability of the following items, a) 20 packets Slim Milk b) 2 Nos of Horlics Lite at your out let. Pl allow me to purchase these items in due course thus including the amount in the above bill to make it Total as rs.5000/= to avail the benefit. I am a very old customer and holding a privilege card in the name, Sow.Anandavally Mob No. [protected]. Expecting your response at the earliest, With Regards, Sow. Anandavalli.

I bought 2 bare Denim Jeans from Brand Factory-Ahmedabad-shymal Location.One of my jeans loose stitches from abdominal part, It was about 1100/- Rs. each jeans.Why we pay so much for such a brand.I want reply from you with proper solution to my jeans

Sub: AN EXPERIENCE OF BEING ABUSED AND THREATEN BIGBAZAR MAXUS MALL OUTLET With extreme disappointment and displeasure, I convey to you my experience of being abused and threaten to harm physically at the big bazaar, maxus mall, bhayander west outlet by employee name Mr.Amit Garge department manager at the customer Support desk.On 12/10/14 at 10p.m.when I ask him for my previous shopping's (bill no.0042332 dated.23/09/14 of 3532.77) outstanding voucher of rs.200. I was immediately met with rudeness and aggression. He gave me gali in hindi'chutmarike' jyada power mat dikha.bahar nikal yaha se.tere jaise customer nahi chahiye.bahar chal dekhta hoo tuje...etc.The store manager also took his side and harass me verbally.but when some other customer gather and my wife intervene Mr.Amit garge inresponsibally leaved the place without apologize me. I was humiliated and incredibly angered by this behavior. Someone with such poor people skills and a lack of common courtesy should not work in customer service. I would like this issue to be addressed immediately. I would also like a verbal and written apology from the person.last time on 6th oct 2014 also he being rude and told that jab cal kiya usi din aana chahiye na abhi voucher nahi hai.meri jeb se doo kya 200rs.etc.and then told us come on or after 12th October 2014. After these incident immidiately Me and my wife leaved the trolly which we shopped(shopped bt not bill, incident happened before billing) for almost 2hour spending in big bazaar for diwali shopping.such a wastage of time on my weekly off. These is to informed every customer that how retail employees are treating customers.I thought kirana shops are better where illiterate shopkeeper's have more courtesy and customer service than so called retail giant's mannerless employees . I'm requesting consumer complaint board kindly give me support and guide me to take appropriate and disciplinary against Mr.Amit Garge, store manager chandrakant and entire future retail group.

I had been visited Sealdaha Bigbazar on 9.10.14 and bought two shirts. At gate two person impressed me for taking one SIM card and show me profit .I had not photo and xerox copy for the documents with me. They helped me for doing xerox and also clicked photo there. They provided me a SIM card ([protected]). Today is 14.10.14 and four messages have been come to me that form is submitted but documents is not submited . It is not possible to visit Sealdha Bigbazar agai.Because I stay in UP.my mail ID is arup.[protected]@gmail.com

Dear Sir, I had bought 2 shirts and 4 pants from Brand Factory, Hosur Road, Bangalore. They said there will be 50% off. But when I calculated there were different percentage applied and after that VAT @ 5.5% also charged. Where the price is mentioned as MRP, then even 50% will also include tax at the reduced price. I cant understand the logic behind VAT being charged extra. Particulars MRP Discount % Basic Amount Qty Amount Discount Vat Amount Discount % Raymond Shirt 1, 799.00 43.05% 1, 024.53 1 1, 080.88 774.47 56.35 43.05% Raymond Shirt 1, 299.00 59.62% 524.54 1 553.39 774.46 28.85 59.62% Louis Phlip Trouser 1, 899.00 51.31% 924.62 1 975.48 974.38 50.85 51.31% Louis Phlip Trouser 1, 999.00 48.74% 1, 024.69 1 1, 081.05 974.31 56.36 48.74% Louis Phlip Trouser 1, 999.00 48.74% 1, 024.69 1 1, 081.05 974.31 56.36 48.74% Louis Phlip Trouser 1, 899.00 51.31% 924.62 975.48 974.38 50.85 51.31% Gross 10, 894.00 5, 447.69 5, 747.31 5, 446.31 299.62 Particulars I have been charged I should have been charged For Buy 1 Get 1 / Buy 2 Get 2 offer, it should have been 50% of MRP 5, 447.00 5, 447.00 Add: VAT @ 5.5% 299.59 - Total 5, 746.59 5, 447.00 Particulars MRP Discount % Discounted Price Raymond Shirt 1, 799.00 50.00% 899.50 Raymond Shirt 1, 299.00 50.00% 649.50 Louis Phlip Trouser 1, 899.00 50.00% 949.50 Louis Phlip Trouser 1, 999.00 50.00% 999.50 Louis Phlip Trouser 1, 999.00 50.00% 999.50 Louis Phlip Trouser 1, 899.00 50.00% 949.50 Gross 10, 894.00 5, 447.00 I wait for your reply explaining me in detail. Thanks & Regards Suresh [protected]

kid shoe P & B 23 NV RD FOR RS. 349/- was purchased from pimpri outlet vide tr. no. 42407 on 5-10-14. Due to manufacturing defect and small size it was returned for exchange. but the Asst.store manager refused to exchange without quoting any reasons. Complaint was lodged with customer care mumbai vide no. 7039255 on 9-10-14. even though approached a number of times, with the promise to call me by pimpri outlet, but in vain. Hence requested to resolve the issue as early as possible. The attitude of the manager Mr. KAILASH was very bad and poor customer relation.

Sub: AN EXPERIENCE OF BEING ABUSED AND THREATEN BIGBAZAR MAXUS MALL OUTLET With extreme disappointment and displeasure, I convey to you my experience of being abused and threaten by the ur employee name Mr.Amit Garge assistant store managerat the customer Support desk. yesterday on 12/10/14 at 10p.m.when I him for my previous shopping's outstanding voucher of rs.200.He gave me gali in hindi'chutmarike' jyada paower mat dikha.bahar nikal yaha se.tere jaise customer nahi chahiye.bahar chal dekhta hoo tuje...etc.The store manager also took his side and harass me verbal.but when some other customer gather and my wife intervene Mr.Amit garge inresponsibally leaved the place without apologize me.I leaved my trolley which I shopped but not billed.last time also he being rude and told come on 12th October 2014. These mail is to intimate you that how ur employees are treating customers. Kindly take appropriate, concrete and disciplinary against Mr.Amit Garge and the store manager chandrakant.if not I will take legal action in consumer court and defamation case against your employee and entire future retail group.

Dear sir, Captioned product was purchased on 08/10/14 at Big Bazaar, Bhangagarh, Guwahati (Assam). Free cereal bowl was not given. Pl arrange to take up the matter urgently. Details furnished hereunder. Complaint : Free cereal bowl was not given Product : kellogg's corn flakes (300g) Dt of manufacture : 16/09/14 Batch No : 3 C16/02.33 MRP : Rs.153/- With regards. Samiran Nandi, SBI, RBO Itanagar, Bank Tinali, Itanagar Arunachal Pradesh Pin-791111 Phone-[protected]