Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Mr. Shah, I am marking this Email to you with an anticipation to get a positive reply of not resolution. Regards, Mrinal Kumar +91 [protected] From: Mrinal Kumar Sent: Sunday, September 07, 2014 10:48 AM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed This cant be more worse than this ??????????????????????????????????????? In spite of verbal promises the product has still not been delivered ?????? I seriously don’t understand how can a whole bunch of team can afford to be HIGHLY UNPROFESSIONAL and still manage to work with dignity. I religiously urge someone to look into the matter immediately and fire the staffs involved in this classic game of false promises and run around to customer. Pls note that, now this mail conversation is going to be on all social website … Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Monday, September 01, 2014 3:05 PM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed I have been further advised by one of the individual from hometown that, shipment of product will take place on 6th Sep’14. And as a compensation, they will make it free delivery ………… Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Thursday, August 28, 2014 2:49 PM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed Mr. Yatish, I am feeling really bad to use the word “Pathetic” here, but I can assure you would be cognizant of my thought when you hear the progress on this issue. After I wrote an Emil to you on 26th Aug’14, someone called me to inform that, they would not deliver the product even on 27th Aug’14 rather they will deliver sometime next Week with no definite date. This is absolutely RIDICULES. Can you do something about it ???????????????????????????????????? Frustrated, Mrinal Kumar +91 [protected] From: Mrinal Kumar Sent: Tuesday, August 26, 2014 12:14 PM To: 'Yatish.[protected]@futuregroup.in' Cc: '[protected]@futuregroup.in' Subject: RE: Highly disappointed Dear Mr. Yatish, I just got hold of your Email ID and I am writing you with an expectation that I can have someone who can at least address my issue and stop passing the bucks. Kindly go through the below mail trail to gather a detailed understanding about the issue. ………………………………. ………………………………………… …………………………………………………. Now that, you have gone through the issue details, I like you to take an immediate action on this and salvage a little loyalty which I still have left with me for the brand “Home Town”. I am also not sure why the below mail has been unattended so far. When I called today to Tel: +[protected], I got your Email ID . Hopefully it reaches you and I get a response (let leave alone the resolution). Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Tuesday, August 26, 2014 12:04 PM To: '[protected]@futureretail.com' Subject: RE: Highly disappointed This is absolutely ridiculous … you guys don’t even have courtesy to respond to a complaint of a customer. Now I understand the reason of poor customer service displayed at lower level .. when an escalation mechanism is so poor what I could have possible expected from sales man in store who sold a good on account of mere misrepresentation about delivery time. Pathetic ……………… that’s the only word I have to use ….. Regards, Mrinal Kumar Solution Design & Transition +91 [protected] From: Mrinal Kumar Sent: Thursday, August 21, 2014 6:52 PM To: '[protected]@futureretail.com' Subject: Highly disappointed Dear Sir/Mam, This is regarding the following transaction made at Marathalli, Bangalore “Home Town” store wherein I was given absolutely a false information just with an intention to sell a shoe rack. I was an immediate need of a shoe rack, however salesman convinced me to sell it off with a promise to get it delivered in 4 working days. When I called up on 5th working day 21st Aug) to call center @[protected], I spoke to Ajay and he asked me to wait for another 6 working day for me to get the product. I am highly disappointed to witness such unprofessionalism displayed by store staffs just in order to sell off the product. I fail to understand, this way neither store nor the brand can expect loyalty from a customer. Transaction Details Order No: [protected] Date of purchase: 15th Aug’14 Amount: Rs. 3500 Product Name: Shoe Rack Model No – PB+SW Conversation Details Call center executive Name – Ajay Call Reference No: [protected] Date of Conversation Although, I am least hopeful to get any postives out of the Email I am writing, yet I chose this way to lodge my complain to relevant escalation authority. Hope it works. Regards, Mrinal Kumar

Dear Sir, I bought 2 us polo belts on 30-08-14.One is good.Today I want to use another one, surprisingly the belt has got damaged in so many places.Then I went to Vizag Central for replacing the belt.But in Vizag central they had given poor response even though in C.S.D also.Mr.Mahendra spoke to me these words:-you have complaint in consumer court also we can't do any thing.your executives are helpless.I am the customer o[censored]s polo brand from so many years.I was fully disatisfaction.So pls look in to the matter for positive response&Replace one belt as soon as possible. Thanks&Regards, Ch.Murali Krishna, [protected]

I purchased a chair from Hometown and the back rest came out in one month. it took me 100 calls and 45 days to get the backrest replaced, and it broke after 2 days itself. everytime i call the customer care they say someone will call and noone does. I have to be on hold for 30 minutes and the customer care is very inefficient, rude and useless. Pathetic experience.

None one from any Big shopping Mall gonna solve your queries... Every one is money minded people only.. till the get money they r your slaves.. after once it goes to their end customer are slaves to them... Its not only in Big Bazaar but n all BIG Bazaar it happen: " Star Bazzar, More, D-Mart, Reliance Fresh " etc... So Customer you have to be alert before buying a product, , , 1. Compare MRP price and their Label Price. 2. Check the Mfg Package Date. 3. Offers on product may have less quality / poor quantity in volume... last one is the most important part... Check for Bill and Product.. Whether it mismatch or not after the You Pay for the Product... If cashier denies so Stop all his process don't allow him to go for next customer... ask his manager to speak with U and get your rights... As once your pay for it.. You will never get return back of your money or any offer discount... Customer are Deadlock in situation when they pay and come out of outlet...

i recently got treated very badly by a biillling person.i purchased a sum of 1050 of grossery and the baggage person told me that i will be charged for a carry bag that of rs 7 per b after that when he was packing the bag has big bazar written on it my question is why is big bazar stated on it when we are purchasing it [i am also a business man and if any customer comes to my shop if he or she purchase any thing it should be of 100 or 1000 we give them a carry bag of our shop wroth rs 10 and 20 accordingly though my shop is not so big and big bazar having such a big amounts of consumer u cant afford a polythene ]{shame on big bazar} and salesmen are shouting as if they are the owners.

I was recently treated very badly by a salesgirl at bigbazaar agartala .i was on for selecting a deodorant so i started opening just the outer caps to check the fragrance of every deo bottle but suddenly then a salesgirl roared upon me saying not to open the outer mouth and just to select a deo by just looking at it externally.I got irritated by her rude behaviour and opposed her and for that she started false blaming me to have sprayed every deo to check them which i didnt do atall.she simply had no other job other than agitating me.atlast i had to omit buying a deo from bigbaazar store .i swear never i wud go back to such a misbehaving store...shame on u to keep such senseless uneducated salespersons having no manners how to deal with customers.

Dear respected future group I have booked one roit iron sofa and dinning table set on 15th of august but l still not received the same in 15 days and no bodbody contact me in these 15 days...already explained them about my busy and touring job so they hav to contact me for my easyness, , ., I am very unsatisfied with servicing because I am also from service industry and due to future group brand this critical thing from few days contacting the sales person but he not picking phone and mo no is [protected].. Pls provide me solution asap neither will complain in consumer forum asap. Rgds Shakti sonkar [protected]

This is regarding the service at the newly opened big bazar at solapur Maharashtra. The attendants here are very arrogant and they don't help you out at all. The clothes are not arranged properly on the hanger. You really have to search hard for the exact required size. The biilling persons are the worst. They don't regard the ones standing in the queue and take anyone breaking the queue. If you protest they just ignore. After biilling the clothes are just crumbled and put in the carry bag. I have taken the big bazar profit card of Rs.10, 000/-. I just wanted to ask if can use this card in other big bazar stores. I don't think I would go back to the big bazar store in solapur. The services in other stores like D mart in solapur are much better. I used to go big bazar in mumbai and really liked it so I took the big bazar profit card. But I fear it's a mistake I have made considering the level of service here.

Hi, I had purchased some wall paper from Wall Paper from HomeTown, Ambience Mall Gurgaon on 28th July 2014 and had asked for delivery not before August 20th (same is also mentioned on my receipt) as there was some renovation work going on at my home. However the paper was delivered next week only and i accepted it out of courtesy, not wanting the delivery guy to come again. Now i have changed my plans to install the wallpaper but Amit, Manager at HomeTown says he cannot do it. Why should I be punished for having accepted the paper before the time i had asked for delivery? Is it not departments fault to send it before time? Request you to look into the matter and do some justice. Regards, Sumit V Singh #[protected]

Hi, This with one very ugly incident at the Big Bazaar Bangalore Malleswaram Branch premises.My Daughters ethnic wear was purchased which was tagged at 799/-There was a offer price of 399/- which was present on the stand from where this was picked up and also it was confirmed by the Apparels staff.During the billing as there were many items[close to about 42]..this item reconciliation was forgotten by me.The next day when i come and speak to the customer care..there is hardly anyone who is willing to come forward to address the issue.Some Umesh Pujari comes saying that he is the store manager[doubt very much based on his presence/appearance]he is very rude to ladies and does not have the courtesy to address the concerns.He wastes 40mns as he does not have value for a customers time and then walks away pretending to talk on his mobile.Now some piece of Prabhakaran/Prathibharan comes in the scene..acting as the big boss of the Malleswaram Big Bazaar.Pathetic Attitude, Irresponsible behaviour, Rude Arrogance and Faded Uniform add agony to the misery as he is not willing to address the issue.Two hours past the entrance at the this store..i still have not got my legitimate money back/refund and acknowledgement of the issue.The staff have behaved very rude on this and this misbehaviour is not acceptable.Since i was getting late for the office hence i had to leave.Training both these Indecent men can be a opportunity for Big Bazaar Bangalore Malleswaram Branch.Well i have still not got my refund back and want the issue to be addressed.Let me know if any one can help on this?Regards, Priya Rai.Bangalore

If there is anybody responsible for customer service at Big Bazaar this message is for him/her: Today on 23 August 2014 at around 1:30 pm i was making a payment for my purchases at Big Bazaar at Indrapuram store. I was the only when at the counter, making my payment when another customer came up from front and stood beside me (on my right side). Since, I was making the payment and entering my debit card pin - i asked the other customer to stand away since i needed to enter my debit card number. But the arrogant customer instead of heeding to my request starting saying stuff like you should get a separate sealed counter made for yourself and other abusive stuff. The counter lady being timid just kept quiet instead of asking this man to step aside. I asked the manager to come but the lady manager also just chose to be a mute spectator - not even once did she ask this man to keep quiet or state the fact that he was wrong and that he should have waited for my transaction to get over. There was not much rush at the store and there were so many other customer service people around but all kept mute just watching the show. I felt so insulted and humiliated that I have decided not to visit ANY big bazaar from now onwards. Still, I am writing this email hoping that you guys come up with a policy that if a customer misbehaves at the counter does not come in the queue or does not wait for the previous customer to complete his transaction such customers will be dealt with strictness. There should be a clear demarcation so that people can enter their debit card pins safely. Until this happens however i will not be visiting any Big Bazaar in future.

On 20th Aug of 2014, we purchased Kohinoor everyday Basmati rice(2 kg) in Big Bazaar of Tiruppur .The introductory offer says the price of 1kg rice is Rs.80. But in the bill we found they charged Rs.194 instead of 160.And for moong dhal(2.004 kg) they billed 230.46 instead of Rs.218. For Tamarind loose(1.038kg) they billed 145.32 instead of Rs.140.For chana dhal(1.008 kg) they billedRs64.51 instead of 54.For chana kabuli(2.014kg) they billed Rs.171.19 instead of Rs.165.And for besan(1 kg) they billed Rs.80 instead of Rs.76.

Sir I visited big bazaar on 17 th aug with my family. After sometime when my wife checked her purse to her utter surprise she found that purse was cut with knife which indeed is serious issue in context to the people s security who visit big bazaar, that knife and other such instruments are gone un noticed despite security check up. In this incident I lost a mobile and around 800 rs, which is not a big issue. What surprised me the most was the behavior and etiquettes of of your staff. Their audacity enough to refused to examine the cctv footage to catch the concerned person. But biggest shock came when the staff members found that the cctv of suspected region was not working. Future group has earn a lot of name and especially its venture big bazaar and if such incidents continue to happen, one can be sure of defamation. since a lot of terror strikes have happened in the recent past we can such sluggish and careless behavior o[censored]r staff is causing a serious threat to large number of people who visit big bazaar . looking forward to hearing from you in the matter with the expectation of strict action to check such incidents. Sandeep Kaushik M0-[protected]/[protected]

Misbehaviour at Cash Counter by Ranjit Gogoi on 20/8/14 while billing. on a bill of Rs.140.00, I had tendered Rs.500 note, but he refused to accept and asked for change or go to a shop where change is available. Shocking rude and unfriendly threatening behaviour. I will think twice before visiting any Big Bazaar outlet next time. Train your rude staff how to talk and behave with customers . Worst experience possible where after purchasing, I am told by the cash counter man to go to a different shop. Is this the way customers are treated at Future Group outlets?


Priyam Mukherjee
[protected]@gmail.com
M-[protected]

I am a regular customer of Big Bazar (Saltlake, Kolkata), I have purchased 2 no.of sarees amounting Rs. 2245/- and a Sensodine Toothpaste amounting Rs. 160 against vide Cash Memo No.0014784 and 0020852 respectively. I did not had my Payback card with me by that time. On asking it has been advised me to bring that card to the Customer Help Desk within 7 days to get the rewarded point. I went there for that Purpose on 18/08/2014 with my pay back card and when I asked for inclusion of rewarded points against the purchase I had made on 16/08/2014 to the person posted in the Help Desk Counter, he really misbehaved and denied my claims. He made me surprised by his irresponsibility. Being the competent authority It is my request to u please do not appoint that kind of ill-mannered personal for valued customers. Hope you will take proper necessary action.

I am a regular customer Of Big Bazar. Today i visited big bazar store located at bareilly (u.p) in phoenix mall.when I went for billing there was huge line for billing at all counters.There was no proper management.I was standing in a line continously for 25 minutes.This is full wasting of time and when i reached counter i saw person employed at billing was not doing his work sincerely.He was busy in telling all the people the benefits of big bazar card.when I told him u please appoint someonelse for this than he misbehaved with me.And when I went to register the complain the employees there didn't gave me register and misbehaved with me.This is very annoying condition.I cant expect such a rude behaviour of a such multi branded store.This will surely bring down the brand value of Big Bazar.Kindly revert to me on my number [protected].

My name - swapnil thakur Address- nanded city, sinhagad road, pune, 411041 Contact- [protected] In the last 2 months or so, i have purchased one wardrobe worth 35000, one TV wall unit worth 11000, one dining table worth 15000 and all bathroom fittings worth 7000 for my new house. The total sums up to 68000/- from Hometown, Kothrud, pune. But i am very dissapointed by the after sales support team of hometown. After the products have been assembled by the hometown team and the stuff has been loaded in the wardrobe and wall unit, the door alignment of wardrobe has changed due to poor fitting. Also the same case with wall unit. And the biggest disapointment is one of the legs of the wall unit broke when the wall unit was pushed. Are the products of HOMETOWN so fragile and is it that i made a big mistake by investing such huge amount in HOMETOWN products. The support guy has visited and informed that the bushes were not fitted properly by the fitters team. i do not understand such a goo[censored]p on new products. I want the fittings to be done urgently by HOMETOWN as there is a function in my house next week. also the hometown team has to take responsibility o[censored]nloading and loading the stuff inside the wardrobe and Wall unit as lot of time has gone in while arranging the things inside the wardrobe. I hope the issues are solved immediately and not required to take further step to get this resolved.

My name is swapnil thakur staying in Nanded city, sinhagad road, pune. Contact [protected]. In the last 2 months or so I have purchased wardrobe worth 34900, tv wall unit worth 15000, dining table worth 15000 and bathroom fittings worth 7000. Total sums up to 73k. But I am very disappointed with the after sales support team of hometown. The fittings are so poor that after loading the stuff in wardrobe and wall unit, the alignments of the doors have changed. Also one leg of the wall unit has broken off. The after sales support guy has checked and informed that the bushes are nor fitted properly by the fitters team. I do not understand how the leg breaks in one month . are the products of hometown so fragile. I want the support team to urgently get these issues solved as I have a function at home. Also as the stuff is loaded, hometown should take responsibility to unload and load the stuff. I hope the issues are taken care of immediately and not force me to go another step ahead on this.

Home Town of future group is the worst place to buy a furniture from . They never abide by their promises and delivery date.I had purchased a bed from there and was told by the sales executive that the delivery of the product will be done by August 08.2014. But the product has not been delivered till date and when I called their customer care they say that the product can be delivered only after August 17, 2014 as the product is out of stock. Don't understand if they don't have the stock, why do these people take orders and fool customers.

My Self SANJAY DAIYA From Jodhpur, Raj. 342001. I am your customer and today visited big bazaar now i am talking your kind attention towards following. My cash memo no 0050888 Tr. 87192 Dt. 13/08/14 Time 14:42 Item Code[protected] Item Name ENGAGE Men DEO (Scheme buy 2 get 1 free ) The amount is Rs.320/- (Three hundred twenty only) but sir they charged Rs.350/- (Three hundred Fifty only) You are requested here please look into above matter and inform us. on [protected]@gmail.com Or Cell No [protected] . Enclosing here with following for your perusal. 1.Copy of Cash Memo 2.Copy of Print rate. 3. Copy of Item Code No. Thanks and regards.