Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

On 28th May'2010(7:16 pm) my wife purchased the item of Rs.499.50 from the Big Bazaar, Bagha Jatin' kolkata with her debit card(RRN.[protected]. But we found there was another transaction(POS purchase) taken place of Rs.948.30 from her account with the same debit card for some other bill(RRN.[protected] in the same day.

When we went back to that Big Bazaar and checked the merchant copy, we found the second bill was not even signed properly(just one circle drawn instead of the full sign). However, though we have explained and requested again and again,but they refused to cooperate.
I really didn't understand how is it possible to make two transaction with one debit card, where as they swapped the card once and it has been signed by the proper person(my wife) once. They didn’t want to accept this neither as a technical fault nor their own fault and they started blaming us, which is a big harassment. Also they started arguing that - its not the responsibility of the cashier to check the signature of the debit card with the merchant copy (which is against the banking law).
So, I complain against the Big Bazaar, Bagha Jatin'Kolkata and the cashier (Somenath Paul) as it was his duty to verify the signature of merchant copy as well as maintain the proper responsibility of a cashier.
There has been an illegal monitory withdrawal from our account, for which I seek your cooperation.


---- Yours faithfully
Subhajit Pal
[protected]

Dear Sir

I had ordered for an LCD TV (32 inch EX 300) from Big Bazaar, Kathriguppe on 16th May 2010 and had paid the full amount of Rs.32,900/-. They had promised to deliver the same on 20th May 2010. Till now I havent received my TV. Everytime I call they delay the order by 3-4 days. Finally i called today (29th May,2010) and still they say SONY has not delivered the TV to them.

Kindly help me in this regards. Being a customer who trusts the brand, what is done right now to me is not acceptable. Please let me know what can be done from your side in resolving this issue.

Regards
-Nikhila Pankaj

The Future Group had a Lucky draw as well as a Gift offer on collection of Stickers on purchase of goods worth every 500.Rs.The Last Day of redeeming the stickers was May 16th.Whenever we went to Big Bazar or Bangalore central the Gifts were out of stock.The Future Group needs to look into all theses complaints and make sure that our gifts are redeemed.(I have collected nearly 8 stickers at Big bazar Jayanagar 9th Block.

We visIted BIG BAZAR, EZONE in Indrapuram Ghaziabad. The salesman offered us a competitive price for 2 split LG ACs (3star) . He even wrote the prices for us on a piece of paper.

The same day we placed the order on the basis of the rates quoted. We were then told that the rate quoted was for 2star and not 3 star and therefore the rates would be higher. Since it was too late to go to another dealer, we decided to place the order and paid for them through bank transfer and were assured delivery the same day.

After 2 days we were informed by someone from BIG BAZAR that they do not have stock of the LG ACs and we would have to wait. How could they take an order if they did not have the ACs.

Three days have passed and we have not heard from BIG BAZAR (EZONE,Future Group/Home Solutions).
We have made hundreds of calls to their offices in Ghaziabad and Mumbai. We even spoke to the All India Head in Mumbai and requested him to take up the matter. He did not even bother and in fact has stopped taking our calls.

Dear customers, I do not want you to suffer and waste your time and money. So please do not make the mistake of EVER shopping at EZONE at BIG BAZAR, ADITYA MALL, GHAZIABAD.

An item bought on 20th May has not been delivered till 26th May and nobody bothered to call me. I have lost hope and request all not to buy any furniture from Big Bazar

Here is the complaint I sent to all the ppl in hometown. Still no reply. All the complaints to hometown fall in deaf years. They delivered my SOFA with some color problems and from last 18 days.. no calls nothing..

Go through the mail I sent:


From: Sachin Modi (samodi)
Sent: Wednesday, May 26, 2010 4:33 PM
To: 'yathish.[protected]@futuregroup.in'
.....


All in vein, my complain and issue falling in deaf Ears. Awesome you guys are, big time ignorant and you are treating a customer like this.

Not sure where you are headed with this behavior of yours.



From: Sachin Modi (samodi)
Sent: Monday, May 24, 2010 5:16 PM
To: 'yathish.[protected]@futuregroup.in'

Subject: Customer Feedback: Must read: [protected]

Regarding my agony after buying a Sofa from Home Town , Bangalore:

Hi Mr. Chandra,

Not sure if I have the right email or not, but just writing coz I am feeling so helpless with the people at your store.

Let it be Furniture section Managers OR the sales manager. Nobody sticks to their words and nobody for sure is not customer oriented.
I booked a Sofa on March 27th 2010 (Hometown, Marathahalli, Bangalore)and I was told that it would be delivered on 25th Apr. It got delayed with NO CALLS from anybody. I visited home town, met who said it will be delayed more… but when I approached Mr. Moorthy, he promised the delivery within a week. I get the Sofa, on 5th May 2010, with one of the single seater having diff color the other single seater and three seater. I called the furniture manager again, he says casually “We may receive another stock in 15 – 20 days we’ll see it then”, no respect for customers time even when the Sofa was delivered 10 days late. There after I called Mr. Moorthy to follow up continuously so many times, visited your store and met another manager, and they finally sent a new single seater with color mismatch again on 9th May. They took away the piece saying that they will replace again in a couple of days time. A manager from store did come in to see the color difference but nothing was done afterwards. When spoken to Mr. Moorthy, multiple times that day, he said, it would be done in a weeks time otherwise I can take my money back. Since then I stopped following up. And then they stopped caring about me.

No called since 15 days for new 1 seater OR rectification of mismatched color. No intimations. Sofa still lying at my place. No body came to even FIT the legs. It 32000 which I paid and all I get is the ENDLESS PAIN of speaking to irresponsive people who don’t stick to their words. I missed a lot of discounts coz I bought it in a hurry. I bought it coz I needed it urgently. Offers came and gone, no body offered me any thing. Not even a sympathy and they don’t even feel that they are doing wrong. I worked in sales before and we write in contract about the penalties we’ll pay if we don’t stick to delivery date or if the delivery is wrong. What penalty are you gonna pay when you have done wrong and not even trying to rectify it. At your end, nobody cares. Just coz I have paid the money already ? MAY BE that’s how you guys work. Take customers money and deliver him whatever you want and then forget about it. If I would have had my money, I would have bought better pieces in other showrooms and saved money as well, but I went with you guys for BRAND and all I have is pain now. IT’S A huge mistake and I will definitely never recommend HOME TOWN to anybody in my known circle.

I just request you to give me my money back (actual money no credit notes or coupons). I don’t need your SOFA, no color rectification and no FITTING done. I can find much better customer oriented showrooms every corner of Bangalore. I don’t want to buy anything from Home town ever. Don’t treat your customers like this. PLEASE.

Thanks and Regards,
Sachin Modi
ORDER NUMBER: [protected]

Home Town (Kolkata) - Nothing homely about it !

It was an apalling experinece with Home Town Kolkata, when I had called the retail outlet over the phone ... The customer service officer Ms Sharmistha Guha has been very curt and non-compassionate in her dealings when I enquired about basic details about the bean bags available with them.

She mentioned that the management had advised her not to provide any details over the phone and I will have to visit the store for any details.

In the era of integrated communication with time at a premium, basic details can definately be provided over phone.

Unfortunate experience from the house of Mr Biyani who I understand has changed the retailing industry in India ... for the good or bad ... dont know ... this experience has off course not been too good ....

Dear Friends,

Imagine the emotions of a couple moving into their own house, with the dream of building each and every nook and corner of your house as per your imagination. This is exactly what me and my wife had in mind while we were building our kitchen which we booked from Home Town based in Ishanya Mall, Yerawada, Pune.Friends, trust me it was a horrible experience, not sure if we were the first ones to experience it.

We had ordered a solid wood modular kitchen in January of 2009 and the last piece arrived in April of 2010, which is more than a year. Yes, thats correct, it was more than a year of distress, helplessness, wait & torture of having to see the kitchen that each and every couple so dearly desires not arriving within their SLA of 90 days.

The initial design of the kitchen was put forward by us in January of 2009. However after a few variations in our kitchen design we had to redo one part of the kitchen for which the design of the modular kitchen was changed for one section, this change was provided immediately to them, we had made a complete downpayment at the time of booking and were told that it would arrive within a couple of months.

Months passed and whenever we would check upon the status, the only news we used to get was the order has been placed and they were processing the request. Later we had to leave for a project assignment abroad and when we returned in September of 2009 we were finally given the kitchen we were so dearly waiting for. We had kept our house warming into the new house during October of 2009, and were really excited to finally see the kitchen set had arrived. However the pain didn't end there. While assembling the pieces, it was noticed that the changes which were suggested during the second order had not arrived and they had processed the first desgin.

We were shattered again, at least they should have been damn sure that inspite of their mess up of not having delivered on time at least they should have been more diligent of winning the customer by getting the correct kitchen. There wasn't even a single apology for them and they ensured that the changed order would be here within a months time. But finally when the final piece arrived 2009 had passed and we received it in March of 2010.

Friends, the only reason why I wanted to point this out was that Even though Hometown is one of the best places for new/existing homebuyers like us who would look out for designs, latest patterns, and wish to see that placed at our homes...their Kitchen section lacks professionalism and here is no emotional sentiment shown towards the customer. Their after sales service leaves a lot to be desired (once the order has been placed, the entire payment received.. they do not care). And never in this entire 1 yr 4 month wait have they called me up and tried to explain the situation on why the order is getting delayed. Its always been a one way communication. However having said all of this there have been a couple of guys who have been helpful.

When we asked for compensation, there was only one blatant answer 'there is nothing that can be done, we have delivered the modular kithcen so the deal is closed'

Hope, none of the new homebuyers face this emotional trauma that we have faced. It would be better if you pay half of the money during booking and pay the remaining half once the product is delivered, this way you could save your money from them eating the interest on it and have the liberty of paying the reminder once you are happy wit the service and delivery.

Be careful while shopping with Home Town Pune, happy home shopping

I ordered a Sandisk Micro SD card of 8 GB from futurebazaar.com and when I received the delivery, I have received a USB Flash Drive instead. When I called their customer care, they say it may take upto 10 days for the wrong delivery to be picked up and only then they will file a replacement which will be replaced if they have stock.

And they are asking me to return the item by myself at their store, or else wait for 8-10 days.

This is very poor service. My order number is #[protected]

DEAR SIR
MY GIFT VOUCHER WORTH 1000/- FOR BIG BAZZAR ISSUED ON 6 OCT
2009 ,WAS VALID FOR 6 MONTHS,UNFORTUNATELY I COULD NOT ENCASH IT
WITH IN TIME LIMIT.
HENCE I REQUEST YOU TO KINDLY DO THE NEEDFULL

DETAILS OF VOUCHER :AVINASH S BORADE
1)100/- V.C NO-[protected]
2)100/- V.C.NO-[protected]
3)100/- V.C.NO-[protected]
4)100/- V.C.NO-[protected]
5)100/- V.C.NO-[protected]
6)100/- V.C.NO-[protected]
7)100/- V.C.NO-[protected]
8)100/- V.C.NO-[protected]
9)100/- V.C.NO-[protected]
10)100/- V.C.NO-[protected]


Avinash Borade
.
[protected]

Even after purchasing groceries from your big bazaar outlet at kalyan on 12/5/2010 bearing following details - Bill No. T13/S3591 dt.12/5/2010, challan no. 332.

I have had made numerous calls to your Kalyan outlet right from the morning to night 09.30 pm yesterday. Till that time, I have been given assurances that my goods would be delivered yesterday. Unfortunately, somebody from Kalyan outlet of Big Bazaar called me up and said that they could not deliver my groceries purchased for Rs.4000/- (approx)
my residence since, my area is off limit for them!!!!!!!.

This is very outrageous for me...since I have been purchasing groceries from your kalyan outlet since last six months, and they have been delivering it to my home! I am very much disturbed and mentally agonised by third rate unprofessional behaviour from your staff working at kalyan big bazaar outlet. Throughout yesterday I have been calling them, they should have told me this in the morning itself about their inability to deliver my groceries at my home...worse, they were keeping the same for two days...fooling us, telling us all lies during the course.

Now, I have to go with my challan to procure my groceries at their kalyan outlet. This is very bad, unfair and disgusting. yesterday in your mail you have told me that you have forwarded my complaint to your big bazaar people in kalyan!!!!!! Looks like the effect of my complaint has not been well received by your kalyan Big bazaar.

Now I would request you to mail me address and contact details of your highest authority in charge of this and also mail id of Mr. Kishore Biyani to forward my complaint of such bad behaviour, unfair treatment of your customer. I am also contemplating of taking this issue with Consumer forum in Maharashtra to claim compensation.

Thanks & regards
Nagarajaan mani Iyer

i had purchased 1.5 ton Split AC Koryo Make from Big Bazaar Noida on 5th May vide Cash memo No T37/14660 For a sum of Rs 20,500/-. the AC was to be dileverd along with one 4 KVA Voltage Stabiliser of Wipro Make. The AC was deleiverd WITHOUT the Stabilser despite full payment. The AC was to be installed by them howeevr it has not been installed till 15th May despite repeated reminders and requests. The Voltage stabliser has also not been delivered till date.
The AC was purchased to seek comfort and solace from extreme Heat which is now touching 44 Degree Centigrade but i have not been able to get the comfort even after having spent so much money due to non provision of complete product and installation despite taking full payement.

I need to get a compensation for harrasment and torture in heat and financal loss to me.

My Self Prashant Sunil Hingu I Was Book Koryo 1.5 Ton Split Ac From Your Ghatkopar West branch on 2/5/2010.They give me delivery note for date of 6/5/2010 fore days latter from booking, today is 12/5/2010 but still not get delivery, While asking not get proper answer from your executive they told on 15/5/2010 you can get delivery but its also not confirm, Mr. amit and Mr. Javed Give me Fake Promiss And Now No One is pick my Phone,
If Your Represetitive are not able to give proper services then why they book orders, I Need My Aircondition Bcos I Have Small Child in home she is ill and require cool envirement.Please give me answer from your end.
My Chalan No is-5058
Bill No-757404

This is in regards to the Sone Ki Chidiya (SKC) scheme being run by BIG BAZAAR chain of stores.

I had made purchases in their store in Chinchwad and against that they gave me SKC stickers around 12 nos and asked me if I would like to redeem the same against a list of gifts offered . This was on the 6th of May. After going through the list I informed I would like to redeem 11 stickers against a Dinner set mentioned in the list.

To my surprise the gift counter informed the gift is unavilable and that I can redeem it at a later date before 15th of May when the scheme gets over. Today I visited the store again and was surprised to note that the gift is still not available. After lot of efforts I was put through one Mr. Lawrence who is supposedly the store manager. On talking to him, he said the particular gift is unavilable and if I need the same I should go around the city to their various branches by myself to redeem the same. This is totally absurd as the gift should be available at the counter from which the purchases are made. I requested Mr. Lawrence to make a note in writing that as the said gift was not available by mistake of theirs, they would let me have it as and when the same is available. He refused that too saying that he is not authorised to make such committments.


Now the above instance clearly points out a form of planned cheating of the customers being carried out by BIG BAZAAR group. First they place well informed advertisements of their scheme to attract customers. When the customers finishes his purchases, they say the gifts mentioned in the scheme is not available, so the customer settles for some other item or looses his gift. These schemes should also be brought under the preview of MRTP ( Malafide and Restricted Trade Practices ) act so that the customer is not taken for ride in the future.

I would appretiate if you could forward the said mail to their head office customer cell

Hi!
I made a visit to the HomeTown store at Saltlake City, Kolkata and made the following purchases:
TV cabinet, shoe rack, Night stand on 11.04.10. The experience was a nightmare. The salesman assured us that the things would be delivered within a week, but this took 11 days. The TV cabinet & Shoe Rack were delivered on 22nd and the Night stand on 24th. The TV cabinet & shoe rack were assembeled about 5 days after delivery and the Night Stand after about a month!!(09.05.10!!). In addition to the late delivery, the person who came to assemble the furniture handled the things very carelessly and made a lot of scratches on the visible parts of the furniture. The Night stand had some of its parts missing. I've contacted the in charge at HomeTown Kolkata and he has made a couple of promises.

I regret for having shopped at HomeTown.PLEASE DO NOT SHOP AT HOME TOWN, be it in Bhatinda or Bangalore, Kolkata or Kochi. The service is absolutely very bad and they employ useless guys.
PLEASE SPREAD THE WORD.

Thanks
Holla Dileep
Kolkata

i am sorry to tell this but it mandatory to say. i have purchased 6 jeans 4 jeans of size 28 and 2 jeans for 32size. ihave trail a jeans for 32 it was perfect but the onather which i have picked up from the same place was mention that 32 after going to home when i was ready to use it.the other jeans went for 34 which i hav'nt cheked it in the store

BIG BAZAR 03.04.2010 / 01.05.2010


Sub: Misguiding the valued customer by your Jamshedpour Big Bazar staffs.

Dear Sir,

I would like to bring to your kind notice the following few facts with expectation that remedial measures to be taken against the staff(s) of your Jamshedpur Big Bazar:-

That I am a permanent resident of Jamshedpur staying at Baradwari which is 6K.M. distance of your Big Bazar and a permanent reader of Prabhat Khabar News Daily.

That after witnessing the advertisement in the above-captioned Newspaper , myself went to your shop for purchase of a SKY BAG at 11.15 hours on 03.04.2010, purchased the bag ( Xerox copies of Cash Memo and Redemption slips annexed herewith for your perusal). Myself got the usual discount applicable on that Sky Bag Product of SAFARI BRAND and the price comes out after discount Rs.2620/-only.

Your staff prepared the Money Receipt/Cash memo and gave me three numbers of Redemption Slips and instructed me to go to the Ground Floor where the man deputed for giving you the Gift Voucher against these Redemption Slips. As per their benign direction myself came to the Ground Floor where the Gift Voucher is disbursed but matter of strange, myself stood there about 15-minutes but no one was there on that seat to provide me the Gift Voucher.

Myself again then went to the spot from where your staff directed me to act as above. After that one staff from there and search out the person and asked him to provide me the Gift Voucher against the Redemption Slips.

That out of the aforesaid three Redemption Slips one was for 1Kg Onion and 1Kg Potato for purchase of items excepting some specified of Rs,.99/- on every Wednesday for one year, another Slip is for Lucky draw and third one is for Rs.600/- ( six Gift Voucher @Rs.100/-each redeemable on purchase of fashion of Rs.300/-).

But on presentation of the aforesaid Redemption slips your staff gave me the Gift Vouchers /Coupons for Onion and Potato for one year but refused me to give Gift Voucher of Rs.100/- (6Nos) and told me that this is not applicable in this purchase hence you are not entitled to get this Rs.100/- Gift Coupon/Voucher.

Sir, in this connection I would like to state here that if this purchase is not comes under this POLICY why your staff given me the said Redemption Slip and especially told me that to collect the Gift Voucher of Rs.600/- from the ground floor personnel , Is not this is an EXPLOITATION with the valued customer?

I, therefore, request you to please refrain your staff(s) at Big Bazar, Jamshedpur not to exploit the valued customer by this way or else in long run if this trend will continue, your Big Bazar at Jamshedpur will fall under so many Consumer cases for exploitation of valued customer and on the other hand on disclosure of these facts through local Newspaper will hamper the business of Big Bazar which is a Nationally acclaimed business house. Expect remedial action on the above matter and oblige.

Thanking you in anticipation,

Yours faithfully,
Encl: As above. (Santosh Kanjilal)
3/5,Atul Renu Apartment,
Behind New Civil Court Building,
New Baradwari, P.O. Sakchi,
Jamshedpur – 831 001.
[protected]/ [protected]

This is during the exchange coupons , while we purchased AC from samsung, nobody came to install it, the outdoor unit was broken and even we went to ask for an exchange but to the astonishment each unnit of them was broken, it was not replaced even we didnt get any people from samsung to install it.


samr etime we bought an 4 seated dinidng table, till date its not delivered ita amont now.

This kind of pathetic service is not accepted, secondly the furniture which are there in catalogue and i have seen then in Delhi, its not ac=vailable here, how can we trust BIGBAZAAR.


I have to call them and selling is not what is to be done only.

I have my old aunty who is suffeirng from knee problem so she purchased it and now she thought its good to buy one than to make one, and now she is well.


I think i would personaly never buy any thing form BIG BAZAAR( electronics and home town).

Please reply me.


PURABEE

Saturday i.e on 24/04/2010, i had visited big bazaar located in TGIP mall,Sec-38A,Noida. Earlier also many time i had visited big bazaar. This time i had purchased item worth RS 1500/-( Time 8 PM). I had given items in 04 packet. When i opened packets i found that 08 items worth Rs 487/- were missing from the packets .I tried to call helpline no given on the bill on the same day night but no body has picked up the call. Next day morning i tried to call helpline no but the same was not picked. Mean while our maid has thrown the bill in the dustbin while cleaning the home and i could not retreive the bill but i again visited big bazaar for resolving the issue as this was surprising for me. I discuss the issue with customer care executives but they insist of bill. They said that these issues come to them regularly and they want bill thenn only they will looked into matter. I requested them to issue me duplicate bill which can be searched with the Amount of shopping i.e RS 1500/- ,timing or name of person printed on the bill i.e praveen (Counter no 10) i told to them .Further i have told that i have paid amount by Sodexo food coupons and name of items that were missing But they have not shwon any interest on my issue
MANISH JAIN [protected]

Sir/Madam,

I made purchases of over Rs. 1500 on 10/4/2010 at Big Bazaar, Sahara Mall, MG Road, Gurgaon. The Store has advertized everywhere in the store and in news papers that a 5 kg. Ashirwad Atta pack would be given free on purchases over 1500/-. I too was given the atta pack but after coming home I checked the bill to find to my utter dismay that I had been charged Rs. 101.79 for the atta pack which was supposed to be free. The Big Bazaar store in duping and cheating people for which i am planning to report the matter to MRTP and consumer forums too.

Naveen Bansal
[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting