Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Sir,

An imposter has fraudulently used my debit card (issued by Indian overseas bank) on 21/10/10 for three transactions to buy articles online from Future Bazaar.com. When I got my passbook updated on 23/10/10, I noticed these transactions and immediately requested Indian Overseas Bank to block my card and also get details of the transactions. Preliminary inquiry by the Bank revealed that the transactions were linked to my debit card number and were done online. But I had already lost Rs.24,650/- due to these fake transactions and this has caused enormous emotional and financial strain to me. I tried calling Future Bazaar immediately but in Mumbai the calls get diverted to some remote call center located in suburbs. Though the customer support executives were patient and supportive, they could not give me a concrete solution or connect me to the main office of Future Bazaar where I could actually lodge my complaint. I did not have any order number or other details in the bank statement but internet searches revealed that the transaction amounts matched exactly with those of mobile phones and other items. Future Bazaar’s customer support staff just kept telling me to mail the documents and also gave me the address and phone number of their office but the interlocutor at their office in Mumbai central were indifferent and not forthcoming. I will try again to call on 25 Oct 2010 but I believe my efforts would be in vain-because all that the people have to say is it is all “online”. I have also registered a complaint with the Police and the cyber police (who say they deal with amounts only above 2 lakh)-the local Police have stated that they will just forward the complaint to the bank. This, Sir, looks like a ping-pong ball game where I am being yo-yoed from pillar to Post and as a middle class person with limited financial resources, these kind of fake transactions online by imposters taking away public money and with the company skirting taking responsibility and addressing complaints is not warranted. I am really traumatized by this experience and earnestly request your assistance for getting me reprisal and refund of my hard earned money.

Some one has used details of my sbi card [protected] to do the following transactions:

14/05/2010 Rs 8990

23/05/2010 Rs 9505

Dear Madam,
I do regular online purchase through various online sites but to say it straight about your website & services are making me sick. All you guys only gave me lot of trouble, tension, worries, mental agony, waste of time, money, energy. I have provided you with all the necessary information that you asked for each & every time with patience, but you have tested the same to its maximum & now I can’t take it any more & I am fed up & lost all my hopes which were in your group with whom I have been purchasing for the last 3 years on an average of Rs.3,000/- every month not through online purchase but through Big bazaar. Now I will make sure that I will take this matter to the law & I will show your real skin to all the people of India & of course to the world. I am going to file a case against your company & upload my review in all the information sites about your services. Its been last 14 days I’m trying to get my products which I have ordered through your site. By the way thank you for all that you people have done & we will meet in the Consumer Reddresal Forum, Chennai.

Regards,
Muralikrishnan.K
EXECUTIVE-VISA,FRANCHISEE
COX AND KINGS (I) Ltd
KARUNAA CORNER
#10.SPURTANK ROAD.CHETPET
CHENNAI:600031.TAMILNADU
DIRECT:[protected]
Email:murali.[protected]@coxandkings.com
From: Customer Care [mailto:[protected]@futurebazaar.com]
Sent: Monday, October 18, 2010 4:06 PM
To: murali.[protected]@coxandkings.com
Subject: 'FutureBazaar=426-218' with regards to order number [protected]

Dear Mr. KRISHNAN,

Thank you for placing an order online on www.futurebazaar.com

This is with reference to your order number [protected]. As checked with our banking partners, I am extremely sorry to inform you that the payment against the said order is yet to be credited in our account.

I hence request you to kindly send us your bank statement if the payment has been debited from your account.
Appreciate your cooperation in this matter. Do let us know incase of any further assistance and we will be happy to help.

Assuring you of our best services.

Thank you and enjoy shopping!

For help or information please contact us via phone or email.

Email: [protected]@futurebazaar.com
We will typically respond within two working days.
Phone:[protected]
Best Regards,

Sumaiya Khan.
Team Customer Support

www.futurebazaar.com
Dear Ms. Deepali,
I just want to know whether you are going to refund the amount or else going to send the product. You said that you have initiated a refund but it has not yet refunded to my account. Kindly find the screen shot of my A/C.

AXIS BANK i Connect



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Balance Details-MURALIKRISHNAN K [Details till 15/10/2010 10:49 AM ]
Account Number [protected]
Account Balance 24,682.28
Available Balance 24,682.28
Effective Balance 24,682.28
Lien Balance 0.00
Unclear Balance 0.00


Transactions Made -[Details till 15/10/2010 10:49 AM ]
Sr No. Date Description Debit Credit
1 12/10/2010 CASH-ATM/HDFC BANK LTD./P CORNER BR;/121
100.00
2 11/10/2010 PUR/EBAY INDIA PAISA/MUMBAI/111010/13:5
390.00
3 11/10/2010 CASH-ATM/DHANALAXMI BANK LT/CHENNAI/1010
500.00
4 08/10/2010 CASH-ATM/EGMORE CHENNAI/CHENNAI/081010
3,000.00
5 08/10/2010 BY CASH
1,200.00
6 07/10/2010 BY CASH
10,600.00
7 07/10/2010 ICONN/8589528/[protected]/071010/dvd
300.00
8 07/10/2010 ICONN/8589023/[protected]/071010/oni
1,000.00
9 07/10/2010 PUR/FUTURE BAZAAR.COM/MUMBAI/071010/07:4
8,000.00
10 07/10/2010 PUR/EBAY INDIA PAISA/MUMBAI/071010/07:4
380.00






Welcome . [protected] to "iConnect." You Last Logged in on 14/10/2010 5:26 PM


AXIS BANK i Connect



4 Account

Operative Accounts
Term Deposit Accounts
Loan Accounts
Daily Statements
Monthly Statements
4 Demat Account

Demat Accounts
DIS Book Request
4 Bill Payment

Register Biller
Direct Pay
View Bill & Pay
Payment History
4 Power Transfer

Registration
Inactive Registrations
Payments
Status Enquiry
4 Visa Transfer

Registration
Inactive Registration
Payments
4 IPO SMART (ASBA)

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Payments
Revision Request
WithDraw Request
Status Inquiry
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Register mobile number
View registered mobile
Check Status
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Accounts > Operative Accounts > Query Selection



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Statement Criteria
Account Number: [protected]
From 15/09/2010 To 15/10/2010


Transactions Made -[Details till 15/10/2010 10:54 AM ]
Sr No Date Txn Remarks Cheque No. Debit Credit Balance Amount Txn. Value Date.
11 07/10/2010 PUR/FUTURE BAZAAR.COM/MUMBAI/071010/06
5,000.00 23,952.28 07/10/2010
12 06/10/2010 PUR/BIG BAZAAR/CHENNAI/061010/21:38
1,996.00 28,952.28 07/10/2010
13 06/10/2010 TOWARDS SAL FOR SEPT 2010/COX
5,605.00 30,948.28 06/10/2010
14 06/10/2010 PUR/FUTURE BAZAAR.COM/MUMBAI/061010/13
4,000.00 25,343.28 06/10/2010
15 06/10/2010 ICONN/20571366/061010/CCAVENUE.COM / C
1,000.00 29,343.28 06/10/2010
16 05/10/2010 ICONN/8559748/[protected]/051010/D
6,235.00 30,343.28 05/10/2010
17 05/10/2010 PUR/TATA DOCOMO-BILLD/MUMBAI/051010/07
111.00 24,108.28 05/10/2010
18 05/10/2010 PUR/EBAY INDIA PAISA/MUMBAI/051010/06
394.25 24,219.28 05/10/2010
19 04/10/2010 ICONN/8551718/[protected]/041010/P
3,095.00 24,613.53 04/10/2010
20 04/10/2010 ICONN/8551505/[protected]/041010/C
630.00 21,518.53 04/10/2010

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Note: The closing balance displayed includes the credit balance and overdraft limit (if any) in your account. It excludes funds which are under clearing and amount marked lien, if any. For any further clarifications, please contact the Branch.





Welcome . [protected] to "iConnect." You Last Logged in on 14/10/2010 5:26 PM

Send the product otherwise refund my money which I have paid at the earliest. If you are going to refund then the total amount you have to refund is Rs.18,000/- for your reference I have highlighted the transactions which I have done with you.

Regards,
Muralikrishnan.K
EXECUTIVE-VISA,FRANCHISEE
COX AND KINGS (I) Ltd
KARUNAA CORNER
#10.SPURTANK ROAD.CHETPET
CHENNAI:600031.TAMILNADU
DIRECT:[protected]
Email:murali.[protected]@coxandkings.com
From: Customer Care [mailto:[protected]@futurebazaar.com]
Sent: Thursday, October 14, 2010 9:47 PM
To: murali.krishnan
Subject: RE:'FutureBazaar=419-123' Update on status of teh order number [protected] and [protected],[protected].

Dear Mr. Krishnan,

At the outset let me apologize for the delay caused in delivering the "Onida DFX 7410 DVD Players" under order numbers [protected] and [protected], as the same are not readily available in our warehouses.

As per our telephonic conversation I confirm that the amount of Rs 1,000 has been refunded today i.e 14 october 2010 towards the order number [protected]. The product "National Shoe Rack, Model 3 " is been dispatched via Bluedart courier via airway bill number [protected].The status of the same will be updated on the Bluedart website in the next 24 to 48 hours. If you wish you can also track the shipment on the bluedart website.

I am also sorry to inform you that as per the revert we received the offer price of the product "Onida DFX 7410 DVD Players" was erroneously mentioned at the time of placing the order, however the correct offer price of the product is Rs. 2,490- which is already been rectified on the site.

I am sorry to inform you that we will not be able to process the said order at our end. However as an token of apology we were sending you a Future Bazaar Discount worth Rs. 2000/-.

I urge you to show confidence in our competency again, with the assurance that such errors will not be repeated. Please accept my personal apologies once again for all the annoyance caused... to this delay. Your patience and co-operation in this matter is much appreciated. In the meantime if you require any assistance, please do write back to us.

We value your business and appreciate that you use Future Bazaar for shopping online.

Best Regards,
Deepali Manjrekar
Team Customer Support
www.futurebazaar.com

Battle to buy the cheapest electronic gadgets has begun. Buy at www.futurebazaar.com or[protected] NOW!



-----Original Message-----
From: murali.krishnan (murali.[protected]@coxandkings.com)
Date: Wednesday, October 13, 2010 12:22 PM
To: 'Customer Care' ([protected]@futurebazaar.com)
Subject: RE: Update on refund of the order number [protected]

Dear Madam,
[protected],[protected] & [protected] are cancelled due to some technical error in pricing the product this was the message which was conveyed to me through one of your team member who called me yesterday.
1. How can a product for which I paid & received shipping information got cancelled at the last minute?
2. At any cost I need my ordered products for which I have paid.

I have all the clear records from you regarding the order confirmation. Kindly go through the below mail for your reference regarding the orders. In the event of some technical error you guys should have informed me at the very next day of detecting the same instead after you guys after almost 6 days informed about the issue. Even having confirmed & double checked about the same with you. Also added to that one of my transaction got failed & the amount has been debited from my account & got credited in future bazaar account when queried about the same on you guys told that it would be refunded to my account in the next 24 hrs, But still now it has not been. I need a clear clarification on the above otherwise I will ensure that I will file a case against futurebazaar.com in the Consumer Reddresal Forum, Chennai for consumer exploitation.

Regards,
Muralikrishnan.K
EXECUTIVE-VISA,FRANCHISEE
COX AND KINGS (I) Ltd
KARUNAA CORNER
#10.SPURTANK ROAD.CHETPET
CHENNAI:600031.TAMILNADU
DIRECT:[protected]
Email:murali.[protected]@coxandkings.com
From: Customer Care [mailto:[protected]@futurebazaar.com]
Sent: Monday, October 11, 2010 10:07 PM
To: murali.krishnan
Subject: RE:'FutureBazaar=419-123' Update on refund of the order number [protected]

Dear Mr. Krishnan,

Thank you for shopping online on www.futurebazaar.com.

With regards to your below email, I understand that you have not received the payment of the Order number [protected].

I regret to inform you that because of a rare technical error the transaction has not been completed and the order has not been placed successfully.
I confirm that I am co-ordinating with my Accounts Department and will be personally following up with them whether the payment is received at our end. Let me assure you that I will be able to confirm the status of the transaction in the next 24 hours and will keep you updated of the same.

Please be assure that if the amount has been received by us, we will be refunding the same in your account. in the meantime if you require any assistance, do write back to us.

Please accept my apologies for the inconvenience caused in this matter. If you require any further assistance please do write back to us.

Assuring you of our best services.

Thank you and enjoy shopping!

For help or information please contact us via phone or email.

Email: [protected]@futurebazaar.com




We will typically respond within two working days.
Phone:[protected]

Best Regards,
Deepali Manjrekar
Team Customer Support
www.futurebazaar.com

Battle to buy the cheapest electronic gadgets has begun. Buy at www.futurebazaar.com or[protected] NOW!


-----Original Message-----
From: murali.krishnan (murali.[protected]@coxandkings.com)
Date: Saturday, October 09, 2010 05:47 PM
To: [protected]@futurebazaar.com ([protected]@futurebazaar.com)
Subject: TRANSACTION FAILED BUT AMOUNT DEDUCTED

Dear Sir/Madam,
I tried purchasing Onida 7410 DVD player five nos from your site, but unfortunately the transaction got failed but the amount got debited from my account when contacted your customer care for the same on the live chat they assured that the amount debited will be credited back in to my account within 24 hrs but its been 72 hours since the amount debited its still not credited back in to my account. Kindly check the same & revert back.

Transaction Details
Account Number [protected]
Transaction Date 07/10/2010
Transaction Amount INR 5,000.00
Transaction Type DR
Transaction Description PUR/FUTURE BAZAAR.COM/MUMBAI/071010/06:0



Regards,
Muralikrishnan.K
EXECUTIVE-VISA,FRANCHISEE
COX AND KINGS (I) Ltd
KARUNAA CORNER
#10.SPURTANK ROAD.CHETPET
CHENNAI:600031.TAMILNADU
DIRECT:[protected]
Email:murali.[protected]@coxandkings.com
From: VIA Comm100 [mailto:[protected]@futurebazaar.com]
Sent: Thursday, October 07, 2010 12:44 PM
To: murali.[protected]@coxandkings.com
Subject: Chat Transcript

Chat Info
Name: MURALI
Email:
Phone:
Company:
Product/Service:
Operator: Abdul,Akanksha
Start Time: (UTC)10/7/2010 6:12:53 AM
End Time: (UTC)10/7/2010 7:13:33 AM
Chat Transcripts:
Please wait for a site operator to respond...
Operator Abdul has joined the chat.
Abdul: Good Morning, Thank you for contacting futurebazaar.com. My name is Abdul, how may I help you today?
122.165.27.42: HI ABDUL
Abdul: How may I help you today?
122.165.27.42: I HAVE JUST MADE A PAYMENT OF Rs.5000 FOR ONDIA 7410 DVD FOR FIVE NOS.
Abdul: That's great.
122.165.27.42: BUT TILL NOW THE TRANSACTION WINDOW IS SHOWING UNDER PROCESS. KINDLY CHECK WHETHER THE ORDER IS CONFIRMED AS THE AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT
Abdul: Sure, I’ll be happy to help you with that.
Abdul: May I know that have you received any order number.
122.165.27.42: NO
122.165.27.42: THE WINDOW GOT EXPIRED
Abdul: May I have your Email
Abdul: May I have your Email ID
122.165.27.42: murali.[protected]@coxandkings.com
Abdul: Thank you for information.
Abdul: Please bear with me till I cheak details.
122.165.27.42: [protected] this is the order no. which i got when i was about to pay
122.165.27.42: kindly check the status of the order whether it is confirmed or not
Abdul: Sure I'll help you with that.
Abdul: Please be online for few seconds.
122.165.27.42: yeah sure
Abdul: Thank you.
Abdul: Thank you for your patience online.
Abdul: Please let me know how much quantity you have ordered.
122.165.27.42: five nos
Abdul: Have you ordered from E-zone?
122.165.27.42: Yes
122.165.27.42: No No sorry from Bigbazaar
Abdul: I would like to inform you that your product is under process it will get delivered to you within 7 working days.
122.165.27.42: so you mean to say the payment for the order is confirmed by Bigbazaar & it will get delivered in my given address is it?
Abdul: May I know by which mode you have paid for product.
122.165.27.42: By my axis bank debit card
122.165.27.42: through visa payment gateway
Abdul: You mean to say through net banking.
122.165.27.42: Yes
Abdul: That's great your payment is confirmed and will deliver to you at your shipping address.
122.165.27.42: Thank you very much Abdul
122.165.27.42: Abdul one more query
Abdul: Would you like to buy any product right away from my end.
122.165.27.42: When i checked my big bazaar account there is no detail about the order placed
122.165.27.42: the order is still in the shopping cart
Abdul: Could you please bear with me for a minute while I check this information for you?
122.165.27.42: Sure
Abdul: Thank you for being online. I appreciate your patience.
Abdul: I checked your details from our end, its updated to your shopping cart.
Abdul: There must be some technical error due to which it might be not display to you. I'll request you to please logout from site and then login again.
122.165.27.42: No it is still in the shopping cart & there is no information about the order in my Bigbazaar acount section. kindly chack & revert
122.165.27.42: I did logout & logged in but still the same Kindly check
Abdul: Please be online till I check this details for you.
Operator Abdul has transferred the chat to another operator.
Operator Akanksha has joined the chat.
Akanksha: Welcome to Futurebazaar.com Live Chat. How may I assist you?
122.165.27.42: Madam could you check the detail
Akanksha: Request you to kindly help me with the order number.
122.165.27.42: [protected]
122.165.27.42: How many times i would have to provide the details
122.165.27.42: why this is happening
The visitor has set the name as "MURALI".
Akanksha: Certainly I will assist you with the same. Please be online, while I can provide you with the required information.
Akanksha: Regret to inform you that the mentioned order is not successfully captured in our sysytems due to a rare technical error.
Akanksha: Request you to kindly provide the payment details against the said order to enable us to initiate a refund.
MURALI: By my axis bank debit card through visa payment gateway
MURALI: Rs.5000 FOR ONDIA 7410 DVD FOR FIVE NOS.
Akanksha: Request you to kindly confirm if you have opted for the CC Avenue payment gateway.
MURALI: No
MURALI: through visa payment gateway
MURALI: From Bigbazaar site
Akanksha: Have you entered the debit card details on the credit link?
MURALI: Yes
MURALI: I did the same for my earlier order Onida 5522 DVD Player yesterday the payment was successful & i received the order confirmation
Akanksha: We are checking the payment status at our end. LEt me assure you that the amount of Rs. 5000/- will be refunded from our end within the next 24 hours.
MURALI: What shal i do now
MURALI: shall i retry to purchase the same again
Akanksha: You may try placing the order again.
MURALI: So the amount would be refunded to my account is it?
Akanksha: We confirm that the amount of Rs. 5000/- will be refunded to your account.
MURALI: Thank you very much
Akanksha: Is there anythin else I can assist you with?
MURALI: One more query can you help me with my yestredays orders for Onida 5522 DVD player
Akanksha: Certainly, if you could please provide me with the order number.
MURALI: [protected] & [protected] are the order nos. kindly confirm the product & the amount for the same
Akanksha: Order # [protected] for the product "Onida 5522 DVD Player" is expected to leave our warehouse within the next 48 hours.
Akanksha: Further, the Order # [protected] is also expected to be dispatched within the next 48 hours.
MURALI: Thank you Very much
Akanksha: Is there anythin else I can assist you with?
MURALI: Nothing else Thank you very much to you & Mr.Abdul
Akanksha: Thank you for giving us an opportunity to assist you. Have a nice day! You may also contact us via call on[protected] or E-mail: [protected]@futurebazaar.com. Looking forward to see you again on Future Bazaar.
MURALI: Thank you very much
Operator Akanksha has left the chat.
Operator Abdul has left the chat.
The chat is ended.


Operator Comment:



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Dear MURALI KRISHNAN ,

Thank you for shopping Online with us.

This is a quick note to let you know that the below product/s under Order No. [protected] is/are shipped from our end.

If you have any questions regarding the status of your Order, please click on the Your Account at the top of any page post signing in Or, contact our Customer Care.

Your Shipment Summary:-

Order No: [protected] Payment Status: Payment Confirmed
Order Placed on: 06-Oct-2010 Payment Method: Credit Card

[protected][protected][protected][protected][protected]
Qty Description Unit Price Amount
[protected][protected][protected][protected][protected]
4 Onida 5522 DVD Player 1000 4000
FBID: 2552458
[protected][protected][protected][protected][protected]

Shipping Address:
MURALI KRISHNAN
COX & KINGS #10,KARUNAA CORNER SPURTANK ROAD CHETPET,
CHENNAI, Tamil Nadu - 600031.

Billing Address:
Mr. MURALI KRISHNAN
20 EGAVALLI AMMAN KOIL LANE BROADWAY NEAR CHICKEN MARKET,
CHENNAI, Tamil Nadu - 600001

Please Note: In case there is/are additional product/s in your order, an update will be sent to you for that/those product/s once shipped from our warehouse.

A huge Thank You for your order!

Best Regards,
Team Customer Care

You can contact us via phone or email. Please have your Order Number handy to help us assist you quickly and efficiently.

Email: [protected]@futurebazaar.com
We will respond to your query within 2 working days.

Phone: [protected]
We are available Mon-Sat from 10am to 6.30pm.
Dear MURALI KRISHNAN ,

Thank you for shopping Online with us.

This is a quick note to let you know that the below product/s under Order No. [protected] is/are shipped from our end.

If you have any questions regarding the status of your Order, please click on the Your Account at the top of any page post signing in Or, contact our Customer Care.

Your Shipment Summary:-

Order No: [protected] Payment Status: Payment Confirmed
Order Placed on: 07-Oct-2010 Payment Method: Credit Card

[protected][protected][protected][protected][protected]
Qty Description Unit Price Amount
[protected][protected][protected][protected][protected]
8 Onida DFX 7410 DVD Player 1000 8000
FBID: 2549674
[protected][protected][protected][protected][protected]

Shipping Address:
MURALI KRISHNAN
COX & KINGS #10,KARUNAA CORNER SPURTANK ROAD CHETPET,
CHENNAI, Tamil Nadu - 600031.

Billing Address:
Mr. MURALI KRISHNAN
20 EGAVALLI AMMAN KOIL LANE BROADWAY NEAR CHICKEN MARKET,
CHENNAI, Tamil Nadu - 600001

Please Note: In case there is/are additional product/s in your order, an update will be sent to you for that/those product/s once shipped from our warehouse.

A huge Thank You for your order!

Best Regards,
Team Customer Care

You can contact us via phone or email. Please have your Order Number handy to help us assist you quickly and efficiently.

Email: [protected]@futurebazaar.com
We will respond to your query within 2 working days.

Phone: [protected]
We are available Mon-Sat from 10am to 6.30pm.
Dear Mr. Krishnan,

Thank you for shopping online on www.futurebazaar.com.

This is with regards to your below email, for confirmation of your shipping address for the order number [protected].

I confirm that the order has been successfully processed and the product "Onida 5522 DVD Player" will be dispatched from our warehouse in the next 48 hours. You will be receiving an sms confirming the courier details once the product is shipped from our end.

Let me assure you that the product will be delivered at your specified shipping address by our logistic partners, as mentioned below:

COX & KINGS #10,Karunaa Corner Spurtank Road Chetpet
Chennai, Tamil Nadu , India , 600031

If you require any further assistance or have any queries, please feel free to write to us.

We value your business and appreciate that you use Future Bazaar for shopping online.

Assuring you of our best services.

Thank you and enjoy shopping!

For help or information please contact us via phone or email.

Email: [protected]@futurebazaar.com



We will typically respond within two working days.
Phone:[protected]

Best Regards,
Deepali Manjrekar
Team Customer Support
www.futurebazaar.com

Battle to buy the cheapest electronic gadgets has begun. Buy at www.futurebazaar.com or[protected] NOW!


-----Original Message-----
From: murali.krishnan (murali.[protected]@coxandkings.com)
Date: Wednesday, October 06, 2010 06:25 PM
To: [protected]@futurebazaar.com ([protected]@futurebazaar.com)
Subject: Shipping Address

Dear Sir/Madam,
I have ordered a Onida 5522 DVD player. The details of the same is below.

ORDER DETAILS:
Merchant Site URL : http://www.futurebazaar.com

Order Number: [protected]Y Order Received: Oct 6, 2010

Total Amount : INR (Indian Rupees) 1000.00
AXIS Bank Account Holder : MURALI KRISHNAN
Billing Address : (As entered by the Customer)
20 EGAVALLI AMMAN KOIL LANE BROADWAY NEAR CHICKEN MARKET
CHENNAI Tamil Nadu
600001 India
Customer's Phone Number : [protected]
Customer's E-mail ID : murali.[protected]@coxandkings.com
Customer's IP Address : 122.165.27.42

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None






I request you to kindly ship the DVD player to the below address. Kindly confirm the shipping address once more before you ship the item.

Regards,
Muralikrishnan.K
EXECUTIVE-VISA,FRANCHISEE
COX AND KINGS (I) Ltd
KARUNAA CORNER
#10.SPURTANK ROAD.CHETPET
CHENNAI:600031.TAMILNADU
DIRECT:[protected]
Email:murali.[protected]@coxandkings.com


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Dear Sir,

This is to bring to your notice that we have purchased around 100 nos of gift vouchers from Big Bazar six months back and some of them has expired as i was travelling and unable to redeem the same on time. When i approached their office, i was told to send a mail to their administration office for the same. I have sent across a mail to them with the details (date of purchase, expiry date and the amount). For that, i had received a response saying that they cannot upgrade the date and we cannot use that vouchers at all. I need clarity on the following:
1. Even i used to buy gift vouchers form Lifestyle, Shopper's Shop and other places. I had many incidents like this but they have upgraded my gift vouchers immediately. When they can do it, why cant big bazar to the same?
2. I am not asking them to pay extra money, my request to Big Bazar to return the money or upgrade the date for me to purchase or gift to someone?
3. When they cannot extend the date, why they are selling it to the public? where is the value for money?
4. This is equavalent to cheat?
5. My sincere advice to actress like Asin not to endorse such brands when they are cheating the public?
6. Celebrities should avoid to endorse such brands until they stop doing such fraudulent activities?
7. Maybe, for them (Big Bazar) this is not a big issue but they should understand without the general public they cannot run the show room anywhere

Sir, 4months back I have purchased a products from Big Bazaar,The company has launched this shopping festival & promoted a lucky draw (alongwith Sone ki Chidiya) but they have not declared the result of the draw till now.

Regards
Rahul...

Have purchased a NeelKamal Cabinet (CupBoard) from furniture dept -Big Bazaar-orchid city-Mumbai Central East
and was assure delivery within 7 days but still not yet received.Full payment has been done through Debit Card on 3rd Oct 2010.
No one response on the Helpline number given by them - [protected].

I had tried online purchase through www.futurebazaar.com on 23/07/10 , amount deducted from my bank accounts(netbanking) but order not captured.

My Bank transaction id[protected] date 23/07/10 amount Rs.1,851

Still not yet refund to my account.

I regularly putting mail to [protected]@futurebazaar.com,
giving reply as your amount was refund on 15.07.2010 reference id for which is [protected].

This is different previous transaction of my online purchase.

Big bazaar not giving customer support persons not giving proper reply to us/


Thanks

Mathiyazhagan

Khargar Furniture Bazar/Big Bazar has supplied me faulti part of sofa cum bed 6 months before, I've requested almost 100 times but no action from their side.

Today consumer is the victim of big time retail chains & their response mechanism thru call centers.

My case description is simple Home Town promised the delivery on certain date & delayed it and when the material landed at my place it was damaged. There starts the spin of calls to call centers, talking to face lace ever changing names, keeping record of complaint nos. In case my grievance with Home Town the complaint no was crf1259.

The call center system insures comforts for vendors & pains for consumers. This system has following aspects:

1. It’s a faceless interface.
2. You are never talking to the same person again.
3. Informing the issues & following it up is done only by consumer.
4. Even when the matter is getting delayed the vendor carries no responsibility of communicating same to consumer.
5. There is no written proof of communication with the consumer.
6. Every time consumer calls he has to brief whole problem from the beginning, because you are never talking to same person.
7. Vendor also records the calls, which he can use for his advantage as & when required.
8. Vendor is sitting comfortable with part or all the money already with him.
9. The most troublesome part of system to consumer is repetitive interactions with different persons, who all are very cold in response, totally alien to grievance, no sense o[censored]rgency as they are facing the problem for first time all this results in raising consumers blood pressure, sometimes with serious long term consequences.
10. At vendors end they have system in place, which geared to receive money immediately on the spot but contrary they have no systems for immediate refunds. All know, how excruciating experience it is to take money back from these large establishments.

We as consumers, at some forum must unite & invent some method by which we come in position to invoke equal amount o[censored]rgency, need & responsibility from the side of vendor.

Whatever system is evolved we must get it enforced thru law.

Here is what i thought should be the scenario.

Stage 1. Consumer conveys grievance to the vendor (call center) only once, after that it is the onus of vendor to follow up the matter & update the consumer of every development.
Stage 2. Consumer should never make 2nd call for same grievance to vendor. Instead he should send a fax or a letter by courier, with a proof copy with himself.
Stage 3. If the matter persists the vendor becomes liable for damages due to delay, inconvenience caused & mental torture + the refund of the payment made towards article or service.

If this becomes a norm then the vendor would be equally keen to not to let the matter escalate to 2nd or 3rd stage.

Note: During 1st stage consumer must get & store the complaint number provided by vendor. In addition consumer, he can, should record any follow up calls for update from vendor side. This will serve him as record in due course.

Jago Grahak Jago... lets fight together this mental torture thru call centers.

I bought a SACH toothbrush from PB Fair Price shop in Tippasandra in Bangalore last month. I started using the next day and to my shock! The bristles started coming loose in my mouth while brushing. Very bad quality control/lack of it. It is surprising the Future Group is using Sachin's name for this product. AN abuse for such a Quality conscious person.

Dear Sir,
I earned Bigbazar gift voucher from my company for 1000/-, which my wife carried to bigbazar (ramdas Peth) on 29th sept , after shopping for more than thousand rupees the casshier rejected the vouher shamelessly saying that it is invalid , when approched to so called custmer care the lady over there agian replied that the voucher will be activated after 15 days.This caused tremendous embaresment to my wife.
I belive that either big bazar careless about wheather the voucher is activated,or they have such a untrained staff that which cannot operate the system.

The details Are as follows.

voucher no.[protected]
date of issue 6th Sept

person issuing from big bazar nagpur. Mr. santosh

cash memo no.T47/12216
time 17.47
Cashier- Pradeep y
Finally i want to say " isse ghatiya aur Saada Kahi nahi "
Regards
Milind Rangari
Cluster Manager.
Equitas MicroFinance India Limited.

Mob.[protected],[protected]
Equitas Micro

The store person were so good till i paid the money (80k) and the delivery of the products was late as promised and they had said that the fitter will come home and do the fitting work after 48 hrs of delivery but they never tried to reach me after that its been 4 days now, no one have come when i call up every time the concern person will not be there.

I bought bed set and sofa set from Central Mall,vashi on 21st of august. They delived me sofa within 15 days but when they opened packing sofa was damaged. Leather of sofa was torn on side. I gave complain in written to fitter of sofa but no action has taken yet. They promised me they will replace the sofa but still no action is taken. The most harrasing thing is they did not delivered bed set even after a month of order placement. Manager of store told me every time that the furniture will be delivered in 2-3 days. but furniture never came.After lots of follow up I told him to cancel my order and return my money back if they are not able to deliver my furniture in next 2 days. Store manager agreed to that and after that also they did not delivered my furniture and said we never promised to return your money back. I lost my lot of money and time in whole process. Name of store manager is Vikas Mandal who just keep lying to customers. and the other manager raj is also dishonest.

I recommend not to buy any product from central or future group specially while sale of 15 aug is going on. Instead of that local furniture shops give good bargain and timed delivery as we only pay token amount to them and remaining amount on delivery.

Home Town has a got a very bad Product Delivery system.
We ordered 3 items - Dining Table, Cot and a Ward Robe.
At the time of purchase, they guaranteed that teh goods will be delivered home in maximum 2 weeks from the day of purchase. They mentioned the date also onthe bill.
As we didn't receive any communication from them on the scheduled date, we telephoned them inquiring about the delivery. They said they would get back in a few minutes, but never bothered to call back again.
We had to call them again and they kept us waiting.
This continued for almost a week, after which we were annoyed and irritated at the attitude of the representative of Home Town.
There was no communication regarding the delay nor any explanation or apology.
We had to go to the store more than twice to get our goods finally delivered.
So, please beware ordering furniture from HomeTown.

I purchased a new Samsung refrigerator from HomeTown (Ishanya mall) Pune. The dealer (HomeTown) sent me a display piece (instead of a packed one). Even after repeated follow ups, the dealer is not paying heed to the complaint and giving unacceptable reasons for not delivering the packed piece. When asked for the packed piece, they replied that it will take them another week to give me the replacement.

I have made the purchase using the finance option (from future finance). Therefore, even if I demand a refund and return the product, I will have to lose the processing fee unnecessarily.

The sales people (Dipak, Amit, Amol and even the department manager Deepak Adhikari) are masters at telling lies. They do not attend to customers' issues properly. For example, they had promised to send a technician to my place for the refrigerator installation within 48 hours of delivery. Even after 3 days, the technician has not come. I have had to face several problems (like wastage of food) due to unavailability of the refrigerator.

Since there is nothing I can do in this regard, I would advise others not to fall prey to the false promises made by these cheaters.

I booked a wardrobe at Big Bazaar in Bangalore at their Koramangala outlet on 15th August 2010 during their freedom sale. I had paid the full amount as advance during booking. I was given a receipt which promised that I will get the wardrobe on 30th of August 2010, which did not happen. The reason given was that their SAP systems were down and because of that they can not dispatch the goods out of their go down. They said the delivery will happen with a delay, and I was promised to get the wardrobe on 31st of August, which was changed to September 3rd and further to Sep 7th and again to Sep 10th. All these while I was following up the issue by talking to Big Bazaar staff by calling them on the telephone number mentioned on the receipt given to me during the time of booking the wardrobe. After Sep 10th, I got the mobile number of one of their managers, and while talking to him he said that the stocks of wardrobes never existed in their go-downs!!... He also told me that they were expecting the stock very soon and my booking will be delivered on Sep 17th 2010 (after more than a month of booking). When I contacted them again on Sep 17th 2010, they said it will take 5 more days for them to get the stock and the delivery was again postponed to Sep 21st 2010.
All these while their staff were ready to refund the booking amount upon cancellation of the booking by me. My question for them is nobody will book a product that too by paying the entire amount as advance, just to wait for a month and to get a refund of it. Big bazaar has made me wait unnecessarily by falsely promising a delivery date. Will big bazaar compensate me in any way for this delay and dis satisfaction caused to me? We go to known brands like Big Bazaar expecting a good service. Won't it amount to fraud if the promise has not kept?
My sincere request to everyone is please do not believe Big Bazaar in keeping up their promise. If anyone feels like purchasing something from Big Bazaar, please do it across the counter as cash-and-carry. Do not book for any item in advance and wait for it on the promised delivery date, for that will never happen.

I purchased , IMPIANA Bed on 15/08/2010,till today 18/9/.2010, Big Baazar Furniture section dealer Mr Loknath ,is not delivering the product,just lingering the product delivery day by day.

The MRP on the Packet was writtin as 345 and on that the 20.33% discount was applicable but the discount was given on the rate 370.26 which was a bar code printed and sticked on the Packet. How can we put the rate on the invoice more than the Printed Rate on the Packet.
If the Discount would have been given @ 20.33% on the MRP than it would have been the price as written by the Marker on the Packet but they charged @ 370.26 and gave a discount of 20.33 on it. this is an act of misleading the Customer as the Atta from Ashirwad was given on the Discount from the rate that was printed on the packet the MRP.


[protected]@dahjaipur.com
[protected]

I purchased a bathroom fitting on 28th Aug 2010, due for delivery before 13 September. Till 16th Sep 2010, there is no update. Also, the number[protected]Hometown) I am trying to reach from last 3 days, but nobody picks. Luckily on 14th once it got connected, and upon asking the status by providing my Advance receipt number ([protected]), they are not able to trace my order itself ! And they took my mobile number and told they will get back, even that is not happening !!!
Better I get my money (complete amount) back rather than the item.

It is shameful that in a huge store like Big Bazaar- Food Bazaar unit, we found a maggi Coconut milk powder packet filled with big cockroaches and their eggs infested in the packet and the entire stock was filled with it. Also the Atta packet was bitten by rats and I saw three rats just running around near the ATTA and rice section. When we spoke to the Manager he said ok and kept the packet at the counter itself. I wish I had taken photos to show more evidence to this.