Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Have purchased a NeelKamal Cabinet (CupBoard) from furniture dept -Big Bazaar-orchid city-Mumbai Central East
and was assure delivery within 7 days but still not yet received.Full payment has been done through Debit Card on 3rd Oct 2010.
No one response on the Helpline number given by them - [protected].

I had tried online purchase through www.futurebazaar.com on 23/07/10 , amount deducted from my bank accounts(netbanking) but order not captured.

My Bank transaction id[protected] date 23/07/10 amount Rs.1,851

Still not yet refund to my account.

I regularly putting mail to [protected]@futurebazaar.com,
giving reply as your amount was refund on 15.07.2010 reference id for which is [protected].

This is different previous transaction of my online purchase.

Big bazaar not giving customer support persons not giving proper reply to us/


Thanks

Mathiyazhagan

Khargar Furniture Bazar/Big Bazar has supplied me faulti part of sofa cum bed 6 months before, I've requested almost 100 times but no action from their side.

Today consumer is the victim of big time retail chains & their response mechanism thru call centers.

My case description is simple Home Town promised the delivery on certain date & delayed it and when the material landed at my place it was damaged. There starts the spin of calls to call centers, talking to face lace ever changing names, keeping record of complaint nos. In case my grievance with Home Town the complaint no was crf1259.

The call center system insures comforts for vendors & pains for consumers. This system has following aspects:

1. It’s a faceless interface.
2. You are never talking to the same person again.
3. Informing the issues & following it up is done only by consumer.
4. Even when the matter is getting delayed the vendor carries no responsibility of communicating same to consumer.
5. There is no written proof of communication with the consumer.
6. Every time consumer calls he has to brief whole problem from the beginning, because you are never talking to same person.
7. Vendor also records the calls, which he can use for his advantage as & when required.
8. Vendor is sitting comfortable with part or all the money already with him.
9. The most troublesome part of system to consumer is repetitive interactions with different persons, who all are very cold in response, totally alien to grievance, no sense o[censored]rgency as they are facing the problem for first time all this results in raising consumers blood pressure, sometimes with serious long term consequences.
10. At vendors end they have system in place, which geared to receive money immediately on the spot but contrary they have no systems for immediate refunds. All know, how excruciating experience it is to take money back from these large establishments.

We as consumers, at some forum must unite & invent some method by which we come in position to invoke equal amount o[censored]rgency, need & responsibility from the side of vendor.

Whatever system is evolved we must get it enforced thru law.

Here is what i thought should be the scenario.

Stage 1. Consumer conveys grievance to the vendor (call center) only once, after that it is the onus of vendor to follow up the matter & update the consumer of every development.
Stage 2. Consumer should never make 2nd call for same grievance to vendor. Instead he should send a fax or a letter by courier, with a proof copy with himself.
Stage 3. If the matter persists the vendor becomes liable for damages due to delay, inconvenience caused & mental torture + the refund of the payment made towards article or service.

If this becomes a norm then the vendor would be equally keen to not to let the matter escalate to 2nd or 3rd stage.

Note: During 1st stage consumer must get & store the complaint number provided by vendor. In addition consumer, he can, should record any follow up calls for update from vendor side. This will serve him as record in due course.

Jago Grahak Jago... lets fight together this mental torture thru call centers.

I bought a SACH toothbrush from PB Fair Price shop in Tippasandra in Bangalore last month. I started using the next day and to my shock! The bristles started coming loose in my mouth while brushing. Very bad quality control/lack of it. It is surprising the Future Group is using Sachin's name for this product. AN abuse for such a Quality conscious person.

Dear Sir,
I earned Bigbazar gift voucher from my company for 1000/-, which my wife carried to bigbazar (ramdas Peth) on 29th sept , after shopping for more than thousand rupees the casshier rejected the vouher shamelessly saying that it is invalid , when approched to so called custmer care the lady over there agian replied that the voucher will be activated after 15 days.This caused tremendous embaresment to my wife.
I belive that either big bazar careless about wheather the voucher is activated,or they have such a untrained staff that which cannot operate the system.

The details Are as follows.

voucher no.[protected]
date of issue 6th Sept

person issuing from big bazar nagpur. Mr. santosh

cash memo no.T47/12216
time 17.47
Cashier- Pradeep y
Finally i want to say " isse ghatiya aur Saada Kahi nahi "
Regards
Milind Rangari
Cluster Manager.
Equitas MicroFinance India Limited.

Mob.[protected],[protected]
Equitas Micro

The store person were so good till i paid the money (80k) and the delivery of the products was late as promised and they had said that the fitter will come home and do the fitting work after 48 hrs of delivery but they never tried to reach me after that its been 4 days now, no one have come when i call up every time the concern person will not be there.

I bought bed set and sofa set from Central Mall,vashi on 21st of august. They delived me sofa within 15 days but when they opened packing sofa was damaged. Leather of sofa was torn on side. I gave complain in written to fitter of sofa but no action has taken yet. They promised me they will replace the sofa but still no action is taken. The most harrasing thing is they did not delivered bed set even after a month of order placement. Manager of store told me every time that the furniture will be delivered in 2-3 days. but furniture never came.After lots of follow up I told him to cancel my order and return my money back if they are not able to deliver my furniture in next 2 days. Store manager agreed to that and after that also they did not delivered my furniture and said we never promised to return your money back. I lost my lot of money and time in whole process. Name of store manager is Vikas Mandal who just keep lying to customers. and the other manager raj is also dishonest.

I recommend not to buy any product from central or future group specially while sale of 15 aug is going on. Instead of that local furniture shops give good bargain and timed delivery as we only pay token amount to them and remaining amount on delivery.

Home Town has a got a very bad Product Delivery system.
We ordered 3 items - Dining Table, Cot and a Ward Robe.
At the time of purchase, they guaranteed that teh goods will be delivered home in maximum 2 weeks from the day of purchase. They mentioned the date also onthe bill.
As we didn't receive any communication from them on the scheduled date, we telephoned them inquiring about the delivery. They said they would get back in a few minutes, but never bothered to call back again.
We had to call them again and they kept us waiting.
This continued for almost a week, after which we were annoyed and irritated at the attitude of the representative of Home Town.
There was no communication regarding the delay nor any explanation or apology.
We had to go to the store more than twice to get our goods finally delivered.
So, please beware ordering furniture from HomeTown.

I purchased a new Samsung refrigerator from HomeTown (Ishanya mall) Pune. The dealer (HomeTown) sent me a display piece (instead of a packed one). Even after repeated follow ups, the dealer is not paying heed to the complaint and giving unacceptable reasons for not delivering the packed piece. When asked for the packed piece, they replied that it will take them another week to give me the replacement.

I have made the purchase using the finance option (from future finance). Therefore, even if I demand a refund and return the product, I will have to lose the processing fee unnecessarily.

The sales people (Dipak, Amit, Amol and even the department manager Deepak Adhikari) are masters at telling lies. They do not attend to customers' issues properly. For example, they had promised to send a technician to my place for the refrigerator installation within 48 hours of delivery. Even after 3 days, the technician has not come. I have had to face several problems (like wastage of food) due to unavailability of the refrigerator.

Since there is nothing I can do in this regard, I would advise others not to fall prey to the false promises made by these cheaters.

I booked a wardrobe at Big Bazaar in Bangalore at their Koramangala outlet on 15th August 2010 during their freedom sale. I had paid the full amount as advance during booking. I was given a receipt which promised that I will get the wardrobe on 30th of August 2010, which did not happen. The reason given was that their SAP systems were down and because of that they can not dispatch the goods out of their go down. They said the delivery will happen with a delay, and I was promised to get the wardrobe on 31st of August, which was changed to September 3rd and further to Sep 7th and again to Sep 10th. All these while I was following up the issue by talking to Big Bazaar staff by calling them on the telephone number mentioned on the receipt given to me during the time of booking the wardrobe. After Sep 10th, I got the mobile number of one of their managers, and while talking to him he said that the stocks of wardrobes never existed in their go-downs!!... He also told me that they were expecting the stock very soon and my booking will be delivered on Sep 17th 2010 (after more than a month of booking). When I contacted them again on Sep 17th 2010, they said it will take 5 more days for them to get the stock and the delivery was again postponed to Sep 21st 2010.
All these while their staff were ready to refund the booking amount upon cancellation of the booking by me. My question for them is nobody will book a product that too by paying the entire amount as advance, just to wait for a month and to get a refund of it. Big bazaar has made me wait unnecessarily by falsely promising a delivery date. Will big bazaar compensate me in any way for this delay and dis satisfaction caused to me? We go to known brands like Big Bazaar expecting a good service. Won't it amount to fraud if the promise has not kept?
My sincere request to everyone is please do not believe Big Bazaar in keeping up their promise. If anyone feels like purchasing something from Big Bazaar, please do it across the counter as cash-and-carry. Do not book for any item in advance and wait for it on the promised delivery date, for that will never happen.

I purchased , IMPIANA Bed on 15/08/2010,till today 18/9/.2010, Big Baazar Furniture section dealer Mr Loknath ,is not delivering the product,just lingering the product delivery day by day.

The MRP on the Packet was writtin as 345 and on that the 20.33% discount was applicable but the discount was given on the rate 370.26 which was a bar code printed and sticked on the Packet. How can we put the rate on the invoice more than the Printed Rate on the Packet.
If the Discount would have been given @ 20.33% on the MRP than it would have been the price as written by the Marker on the Packet but they charged @ 370.26 and gave a discount of 20.33 on it. this is an act of misleading the Customer as the Atta from Ashirwad was given on the Discount from the rate that was printed on the packet the MRP.


[protected]@dahjaipur.com
[protected]

I purchased a bathroom fitting on 28th Aug 2010, due for delivery before 13 September. Till 16th Sep 2010, there is no update. Also, the number[protected]Hometown) I am trying to reach from last 3 days, but nobody picks. Luckily on 14th once it got connected, and upon asking the status by providing my Advance receipt number ([protected]), they are not able to trace my order itself ! And they took my mobile number and told they will get back, even that is not happening !!!
Better I get my money (complete amount) back rather than the item.

It is shameful that in a huge store like Big Bazaar- Food Bazaar unit, we found a maggi Coconut milk powder packet filled with big cockroaches and their eggs infested in the packet and the entire stock was filled with it. Also the Atta packet was bitten by rats and I saw three rats just running around near the ATTA and rice section. When we spoke to the Manager he said ok and kept the packet at the counter itself. I wish I had taken photos to show more evidence to this.

I had visited hometown (Ishanya mall ) on Saturday, August 14, and had chosen to buy Mura dining utilty ( 3 door ) and a Mura wall hanging unit ( 3 door ).
When I asked if I can get any offer on the purchase I was given the price as 16450 for both the units.

Later on when I came back in the evening and asked to prepare the bill, I was told ( after waiting for around 45 mins) that the price is wrongly given for 2 door unit and the revised price was 19150.

I complained to the customer care section of the shop who assured me that the issue will be looked into and I will be contacted.
I even had sent the mail to the feedback department ( [protected]@home-solutions.co.in and [protected]@futuregroup.in ).

To my utter surprise, I did not receive any call or email for my complaint. Infact, I had to call multiple times to the store only to hear that the person who is looking into the issue is on leave.

Finally on 12th Sept , I received a call from the store saying that on August 14th, the price of the unit was changed in the evening. Further I was told that now the new price is 23000 and I can get a discount only if I have old furniture to exchange.

I have never seen a case of such rudeness and foolishness. It seems Home Town does not have any care of the customers and there is no proper customer care team to hear the customers complaints.
What thy could have done minimum was to give the item to me in 19150 since my complain was still unresolved. Instead now I am being quoted higher price.
Home Town is taking customers for a ride and not taking customers into consideration.
Please be aware of taking any products from Hometown and if possible try to avoid it.

Assuming a case that because of some reason a customer wishes to replace or get refund for any product immedietly after its billing. In this case big bazaar applies a policy which is against human rights.
In this case big bazaar should issue a voucher to the customer which he/she can use anytime or give anybody else with a life time validiity but instead of this it issues a voucher with only 15 days of validity.
In case because of any reason if the customer missed out to get any product with in those 15 days by redeeming that voucher after which the customer is not liable to get anything and looses all of his/her money without getting anything in return and all the money loosed by the customer goes into the pocket of big bazaar without any reason or valid point behind it.
While replacing an unused product, it is social and above that a legal responsibility of the seller in a retail market to give any product to customer of the same value which the customer has already spent. And as the money never gets expire or looses its value with time it should be refunded to the customer in form of the desired product. There should not be any time vaildity in such cases.

Dear Sir,
Bought a LG K335 mobile phone from future Bazaar less than a month back which is giving a lot of problems.The battery back up is very poor.Inspite of minimum use the battery is getting exhausting soon.The Mobile Phone is also getting switched off in between without any reason.I wrote a mail tofuture Bazaar for a relacement or a refund but they refused citing reasons that as the time period of 15 days is now complete for a relacement and refund.What should I do now.

Regards

B.N.Panda
[protected](mob Ph)

sir,
the Hometown outlet of future group located at Vikhroli (west) has cheated us in selling bathroom tiles .We ordered bathroom tiles(Kajaria and Orient),floor tiles (Picasso) and bathroom fittings(jaguar) on[protected] from Hometown showroom at Vikhroli (W)(advance order no.[protected] ).We were supposed to receive this order on[protected].But we received half of that order and remaining order was delivered on[protected].Of that order received, 16 pieces of Orient tiles were defective.When we insisted to take away defective pieces for replacement their delivery boy refrained from doing so.On request he took away defective tiles.Till date i have not received those defective tiles .inspite of repeated complaints to them they have turned deafear and only give assurances .I and my family have undergone great physical ,mental and financial distress because of their unprofessional approach and service to customers
I thus request you to look into the matter and help us.We have already given them full payment in advance(their company policy).Hope you would do the needful and take necessary stern action against the company so that this doesn't happen in future.
yours sincerely,
Mr.C.S. Shah
[protected].

Dear Sir/Mam,
As I m writing this mail to u i dont know that wether you r going to read this or not but still i m writing, today i came 2 know that biz bazaar outlet opens in bathinda on[protected], so I went there to purchase household articles. there i found
1.freshwrap alluminium foil displaying buy one get one free but still I confirm this thing with the sales boy deputed there then he assured me sir the scheme of buy one get one in just only 49 rupeees is available with this item, then i pick two pack of freshwrap alluminium foil for which i have to pay 49 rupeees only.
2. i found one more item name mukhwas displaying 20% discount on MRP (MRP 270 rupeees) i still confirm it with the sales boy there then he assure me this scheme is available with this item then i pick one jar of mukhwas.

but when i reach there at payment counter then during billing the discounts as described above is not showing then i ask for the discount to your executive "sonu singh" then he tell me "sir there is no discount is displaying in our system but i[censored] still insisting then let me check at the sales counter". when he came back then he told me "sir these discounts are displaying at sales counter but not displaying in our system so please after two or three days otherwise talk to our customer help desk".
when i reach at ur customer care help then one o[censored]r store manager came and ask my problem then i explain him every thing then he tell me sir wait for few minutes let me check at sales counter the i wait for 20min there and that guy came after 20 min and tell me "sir there are no discount schemes are not available with such items i[censored] want to check plz come to me".

but now the worst things happen with me now they remove both display boards and tell me there is no scheme available with such items and tell me i[censored] want to buy then otherwise leave our store. then i leave all items there in big bazaar which i have selected.

now i ask few questions with big bazaar in context with the above mentioned incidents.
1. wether ur payment counter executive is telling truth or ur store manager, please clarify?
2.why ur store manager not bring me along with him to check wether i m saying write or wrong at first time?
3. why ur store manager make me to wait for 20min is he removing those display boards?

now at last i would like to say that if such incidents are repeated in future due to your employees then the day is not so far then the name of big bazaar is going to be known for cheating with public in bathinda. i advise you to please take some strict action at your end to remove these sorts of cheating.

regards

HIMANSHU VARSHNEY
+91-[protected]