Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

To beat the heat we got into our favorite store "BIG BAZAAR" and shortlisted the SAMSUNG Built-in stabilizer the latest model in the
market by Samsung. Was really happy that Big Bazaar had the stock. But the hapiness was shortlived.

Now we are really suffering unable to take the heat with the temperature soaring to almost 40s …


On 21st Mar 2010, we had purchased 3 AC's of Samsung make Model No: AS183TGA. At the time of delivery we were assured that
there is stock in the warehouse and at any point in time we can take the AC's and there would not be any issue.
Getting that assurance from the Electronics manager Mr Satish (Big Bazaar Ameerpet), we booked the AC's and later informed them
to deliver them on 7th Apr. When contacted on 6th Apr just to ensure since we were to get the installation, we were informed that
stock is not available so the AC's would be delivered on 10th Apr. From here the story of my suffering began, and the guys
(Satish/Laxman/Parthu) just went on promising the dates of delivery which never came till date.

Till date even after several followups the AC's are not delivered. Every time we call there is something or the other [censored] all reasoning.
The delivery date was to be on 7th Apr 2010. When enquired, we were informed there is some delay sometime reason was bandh, sometime
reason as Curfew in Old City etc etc …
Now the latest reason is the model no which we have selected is no more in the market … I really don't get to understand how come the order
was taken when there was no stock … If you guys knew that there was no stock and Samsung cannot deliver it why is it false promises given.

This is really pathetic and the people taking the calls don't even have the courtesy to call back and inform the status.
It is always that we have to followup and tell them about our issue.

Would really appreciate if some one can really look into this and get this resolved ASAP.

hi, my name is sabir.
meri big bazaar lucknow sey maruti estilo car mega draw mey nikli thi. 07/11/2009 ko.

jiska proccese time 120 days hota hai.
woh car mujhe ab tak nahi mili aaj 21/04/2010 ho gaya hai na to mujhe yeh
bataya ja raha hai ki kab car milegi?

meri company ke kai adhikari sey baat hui hai magar woh log taalne ki koshish kar rahe hain.

kripya aap sahi rastaa batane ki kripa karein.

thankyou.

hi,
boss actualy i visited to your big bazar in sahara mall.so i was on to electronics way after that one of your exicutive behaved really rude me.and when i asked to him about his/her seniors number then he told me rhat i dont hav any numbers of them even we dont hav a feedback id.so thats the service your providing to a customer.im totaly disagree with it and one thing more im not going to move on again to big bazar.
his name is AJAY SINGH he had an i card of future group.i hope you try to sort of those things.
thanks

THERE IS MRP PRICE OF RICE IS 34 AND BIG BAZAR PAID BILL PRICE IS 36

I placed an order on futurebazaar.com using my creditcard but got no response for a week, when I asked them for the status, they suggested me to submit credit card copy but they never bothered to email or call me to submit and asked only when I called up them.

I called up again after submitting required documents to [protected]@futurebazaar.com, the customer support said that unless it is forwarded to [protected]@futurebazaar.com , they will not be able to help and have to wait until their so called verification team approves the transaction. It is 10 day since I placed the order and I am waiting for the order status to be changed from “Awaiting Customer Verification” to Processed or something. Interesting thing is that another order placed for the same item right after my order has been delivered. How come they guarantee 7 day delivery?

Point to highlight is if they really want to confirm genuineness of the transaction, they should have called up or email me and I would have supplied them with required information, but it never happened. I am chasing them on call and email as it is my money and order in question, really pathetic.

It was a unpleasant experience at Big Bazaar MYSORE ROAD BANGALORE I brought a watermelon unfortunately it was rotten and i checked after i got back home and after taking the pain to travel back to the store and get it exchanged i got a condo-sending message by VENUGOPAL- he said he is the manager of the store
the exchange of message happened this was

me> can you please exchange it

venu> I am sorry the way i look at the water melon it looks rotten but is edible i can show you by eating it
"It is a NATIONAL FRUIT and we cannot guarantee it is good or bad if it is looking good from outside there out duty ends"

He had a piece of fruit and said i love melons and can have this entire melon it is good

me> at above i said alright lets strike a deal i will ask the customers at store it is good or bad and if they say the fruit is bad would exchange it

Venu> "YES DEFINITELY i will exchange is any customer says it is bad"

me> at above i asked 3 customers at the store who immediately said the fruit is overripe and rotten

then the manager forcebly asked the customer at the store to taste it little at which the customer tasted and said it is bad fruit

THE MANAGER STRAIGHT AWAY TURNED FROM HIS STATEMENT
he said the fruit is bad yet it can be tasted
bugger he wasted my time for this silly fruit
and i learned my lesson hard way it was useless arguing
Still in dilemma the manager wasn't guilty for selling a bad product of BIG BAZAAR
on above not ready to give an exchange as if he own's big bazaar
he said it will be loss if he takes back the product may be justifying how big bazaar makes profit by selling bad products
I recommend this person should be removed from current position and should not be employed in any retail industry and he fails to have moral selling etiquette

On the 9th of April 2010, we went shopping at the Big Bazar located at Raghuleela Mallin Vashi.

After the shopping was done in the payment counter the bills were paid and by mistake we did not collect one of the materails(A T shirt worth Rs.199).

On reaching home and veiwing the items we found that the T shirt was missing, we called the number mentioned on the bill. Some lady picked up and we informed her the same. The lady said it is ok and asked to collect the same by procuring the bill.

On the 14th of April 2010, when my neighbor went to collect the T shirt, he was said that they did not recieve any call, also they said that there were only 4 members in the staff and all refused to have knowledge of the material.

This is a real pity that the big organisation like Big Bazar has such a staff that for a mere Rs 200 T shirt all this has taken place.
This is not about the Rs 200 Tshirt. It is all about the trust, it could be an expensive item.The customers some time in the hurry tend to forget the collection of the items, it is the responsiblity of the staff to take care that the materials should rbe returned back to the customer, if the intimate the same.

I truly feel that the organisation should see to it that the customers are not cheated as it happened in our case. After all the money is hard earned.

Below are the details of the bill:

Cashier name: Harshala More
Till no.3 Reciept No. 0013395

Date n time: 09/04/10 18:06

Last week (10th April) i went to purchase a TV trolley around 7:45 PM,

I have selected a TV trolley with a price tag of Rs2999/-. I asked the sales executive to check for another piece if he have.

The sales executive went to check and he come back with the update that they have. Immediately one Guy come and change the price tag to Rs 4199/- and the reason he give that they have have recieved update price from Mimbai this morning for every items.

And ironically he has changed the price tag of of the "Trolley" i selected....for other articles there was no change in price.

So i dont know how to describe their actions....

Thanks to our over-burdened legal systems...these people give damn care to laws and ethics.

We purchased a furniture FROM RAIPUR BIG BAZAAR AT AHMEDABAD and have been informed that we will receive all the goods within 15 days as it is to be ordered from Mumbai branch.

WE PURCHASED ALL THE GOODS WORTH OF RS. 70,000.00. IT IS ALMOST ONE AND HALF MONTHS STILL NOT RECEIVED FULL DELIVERY OF PRODUCTS.

In first 20 days we received our package. However we found that one whole TV unit was missing plus other TV unit was with missing parts. We called a representative and informed about the same. He said we should receive remaining package in 3 days. It has been now more than 20 days... still they are not taking any prompt actions.

THEY NEVER CALLED AND INFORMED ABOUT THE STATUS. WE HAVE BEEN CALLING AND ASKING FOR THE UPDATES AND STATUS OF DELIVERY.

WHEN I ASKED FOR MY FULL MONEY BACK, THEY STARTED PASSING PHONE CALLS FROM ONE PERSON TO ANOTHER.

THEY HAVE VERY BAD CUSTOMER SERVICE. YOU CAN SAY A WORST SERVICE WE EVER HAD!

PEOPLE DO NOT HAVE MANNERS TO TALK WITH CUSTOMERS. THEY DO NOT PICK UP CALLS WHEN THEY KNOW THE SAME CUSTOMER IS CALLING AGAIN.

I CAN GIVE FEW NAMES MR. MUKESH, MR. BHAVESH, MR. PRASHANT. THEIR MANAGER MR. TUSHAR WHO IS SAYING IT NOT OF THEIR FAMILY MATTER THAT THEY CAN LOOK AFTER ALL CUSTOMERS AND PICK UP ALL CALLS OF CUSTOMERS.

Dear Sir,

On Sunday, the 11th of April 2010, there was a contest held at the Big Bazaar ( Netaji Subhash Place - New Delhi) as it was its Anniversary, between 7-9 PM , That whichever customer has its highest Bill Value between that period and gets himself registered at the counter would get a Fridge as prize.

My bill value was Rs. 5198 and i got myself registered between that period. there was no other bill value higher than mine in the register, however the prize was given to someone whose bill value was Rs. 14000 +.
However, the same was not found in their register. They even could not prove to me that the billing for that customer was in between 7-9 pm of 11th of April.

The Refrigerator was given to that guy fraudulently. Request you to take immediate action against Big Bazaar, Netaji Subhash Place guys for such fraud to their customers.

Regards
Pankaj Wadhwani
[protected]

We have been purchasing goods from HomeTown (Ishanya Pune).
1. Walldrope.
2. Modular Kitchen
3. Miscellaneous Items over 25K.

The worst service, we have received is on delivering the items on said date it has never happened, even after paying the full amount.

We made the final payment for Kitchen on 27th March, its almost been 2 and half weeks, we are in trouble, our food is being cooked in the balcony in all heat. As after they delivered the goods, for assembling it they sent a local carpenter who are just naive in modular concepts. They just know how to drill and tighten screws. The main problems were, misalignment, wrong fixtures, gaps, loose and improper fittings. We had to complaint every day for 5 times atleast, so that we have atleast one person to come and have a look at problems.

They promised anytime we face problem, a project manager would come to assist. It never happened, unless today we told them that we would file a case in Consumer Court. This post is mainly about people like who get in their glossy trap and find themselves in trouble later.

I had purchased furnitures from Big Bazaar Old Madras Rd Branch(Bangalore) on 16th March 2010 & had to pay the entire amount on the date of purchase.After the payment,I came to know that the delivery will happen on 26th March 2010.
Thereafter only one piece was delivered on 28th March & that too no fitter turned for fitting it.I still thought of giving them some grace time & on 4th April I went to their Old Madras Road store to enquire on same.I understood that there was no connect with the despatch team & sales team & that no one was aware of whether any fitter would ever arrive.
I kept on calling on the helpline nos given in the bill but everytime I called the phone was picked & then intentionally disconnected.
Finally the other piece got delivered on 8th of April & that too they didnt intimate me beforehand & thereby left the furniture outside my residence without getting the challan signed by me also.
Today is the 11th of April & I am still waiting for the fitter though I made several calls to all the helpline nos.
I have paid the money & after so much of running around,what I got are some heavy boxes,the contents of which are unknown to me & neither there is anyone to join the pieces to make it a proper furniture.
So is this how a brand like Big Bazaar treats its customer?
What I also observed is that whether it is the sales person,the cust service people or the delivery people,all the employees of Big Bazaar are least bothered of whether their products get sold or at customer satisfaction.
I would request the higher management team to take serious note of this as this will hamper their image in near future.
I would also advice other customers to refrain from purchasing products from Big Bazaar on account of their pathetic after sales service.
Thanks
Kuheli Mukherjee
[protected]

yesterday i purchased a SPLIT AC 5STAR 1.5 TON (HITACHI), from big bazar (KHARAGPUR), AMOUNT- R/S 35000/-, the sales person MR SAMBHUNATH of electronics department(BIG BAZAR), dealed with me and promised me that the INSTLATION of the product was free of cost for me, and after the payment within 12to18hrs, company representative will come to my house for the instalation.

but today at 7.00 p.m., i got a call from HITACHI CO. (KOLKATA), that if an amount of R/S 2500/- will not pe paid to them extra for instalation, then the will not come to my place to instal the AC.

geting this type of response from the company, according to the promise, i again called MR SAMBHUNATH (BIG BAZAR), but he didnt receve my call, an other representative picked my phone, an he denied of the promise(FREE INSTALATION), telling me that this is not possible for the at all, and MR SAMBHUNATH is not present their.
accorind to the circumstanties, one think i can only state that, no consumers should purchase any electronic products from BIG BAZAR, because they will cheat you like me, at the time of selling a product they will promise like me, an after the product is purchased, they will deney all the promises, which they have done to me.

Sir,
1. I have purchased a 22 inch Samsung LCD TV from jabalpur branch of Big Bazaar on 21 Mar 2010.
2. This TV had initial defect of power supply, where in the TV once switched off either by remote or by power button of the LCD the TV does not switch on again by any means and the power LED continues to blink continuously. The power button on the wall has to be switched off and then after about a period of about 20-25 min the TV can be swithed on again. At the time of purchase the electronic section of Big Bazaar assured me that if any problem was observed with the product I could exchange the product. This was a typical problem which could be detected only after getting the product home
3. on observing the defect I lodged a complaint with the Big Bazaar on 21 Mar 2010 itself and asked for replacement. However i was assured that there could be minor operational problem and the Samsung representative would visit me and resolve the problem during visit for Demonstration and fitting of wall mount.
4. I also lodged the complaint with Samsung on 21 mar 2010 with BP No. [protected]. Samsung representative turned up after five days however he stated that it was an initial defect.
5. I again approached the Big Bazaar outlet at Jabalpur and not getting adequate response I lodged tele complaint with Big Bazar customer care office at Mumbai on 27 mar 2010 with the ID of my mob no [protected]. Assurance of prompt response was given to me, however due to no fruitful results i again lodged the complaint with Mumbai office on 31 Mar 2010 with same Id.
6. May i request that the company be asked to replace the TV at the earliest.

(Bill no. T-20/ 2572 dated 21.03.2010 for Rs. 1550/-)
PURCHASED BIG BAZAAR- INDER LOK, DELHI -110035

i purchased 1 pair of Sandle for my son from Big Bazaar on Sunday 21.03.2010. The rubber sole of the sandle torn off and broke on first wearing itself. The upper flap / cover of the sandle also came off as the broken sole could not hold it.
I took the broken sandle to the Big Bazaar for replacement within 3 days on 24.03.2010. The Store Manager, Mr. Amit Kumar (mobile [protected]) and customer care officer, Mr. Vijay (mobile [protected]) took the Sandle and told that for replacement they would need the approval of HO and asked me to leave the sandle with them and they will call to me in 2 days. I left the sandle and they gave me Big Bazaar Gate Pass no. 2085 dated 24.03.2010.

They did not call for next 4 days, So I called them on 28.04.2010. They told me that they will "REPAIR" the sandle and will not replace it.

This is totally wrong and example of poor service of BIG BAZAAR. Whenever you buy shoes or Sandle from any shop (like Bata, Liberty, Action,) you get minimum guarantee of 6 months. Breaking of Sole within 1 day on first wear is nothing but manufacturing defect and the product should be replaced. Repair is not the solution and it would be second hand product withing 2 days of buying. I request Big Bazaar Managment to look into this and get me replacement of torn off Sandle.

Anil Chandani

respected sir/madam,
i am a resident of India staying in mumbai santacruz, few days back which is 21/02/2010i had bought food goods from food bazar-afuture value retail ltd bill no-t12/48005 in that i had bought a packet of roasted peanuts which is been manufactured by sun product wadala mumbai...it is an out dated or say expired the manufactured date of the peanuts is 28 nov 2009 and it is written on pack that it is best before two months ....it means that it is been expired on 28/01/2010 but still company was selling it now we have open he packet ....and i think now i have to see a doctor tooo..please take a strict action on this the product bar code no is[protected] it is worth 34 rupees.i am also attaching the photos of product ,bill..a strict action is awaited from your side.

Every year Big Bazaar launches a scheme in which old items can be sold for get Exchange coupons. They show the scheme as lucrative as rates given for old items in kgs will be high. Whereas in actual teh scheme is only to cheat everybody.
I wanted to buy a LCD TV in this scheme. The price that Big Bazaar is charging for KG/ Samsung TV are higher than market price by Rs 4990. Even if I redeem exchange coupons I land up paying Rs 2000 extra than market price.Such a difference is also there in Microwaves. The customers are being cheated in name of exchange scheme. Another example is in Food Bazaar. Dabur Chawanprash 2 kg is given in Big Bazaar at Rs 360. Whereas in market it is available at Rs 330. In the name of exchange scheme, Big Bazaar kacks up prices of all goods. Custoemrs loose their old items also, which can fetch some money at kabariwala.

Big Bazaar should be competely banned in India. Consumer courts should look into the prices being offered by Big Bazaar in name of exchange scheme.

I visited the Big bazaar in mysore, there was a exchange offer, I wanted my cot to be exchanged, they asked me to give my address, the people would attend. But no one has come, I called to the shop, they say "today they will come, ur request is on, we will come". Its one week, when they come, exchange the cot, the offer will be not available. what is the use? The company should see that the customer requests are fullfilled in time.

I had purchased two single beds from BIG BAZAAR , INDIRAPURAM ,GHAZIABAD , two months ago . Recently during shifting of my house i asked the BIG BAZAAR customer care to help me and they DID PROMISE to help in dismantling and again putting the bed together, in the new loaction . But after that neither did their man show up nor did the customer care called . After umpteen no. of follow-up calls , we still didn't get any help from them and we had to do the task by ourselves .
BIG BAZAAR does not deliver what it promises and have left me very dissappointed.

we brought a wardrobe and apollo tv trolly on 26 jan 2010 from Allahabad big bazar whic was deliverd on 19 feb 2010 and after giving reminders at least twice a day fitter has not come yet to install the both things. it is very disappoting and we suggest ALL INDIANS TO BE WE AWARE OF BIG BAZAR and to to buy product from there