Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Furniture — Delivery not on time

I had booked for a sofa set on 26th Oct 2008 paying full amount at Big Bazaar Kathriguppe Bangalore.

Staff at the time of booking insisted full payment for accepting a booking and promised delivery within 10 days. (12 days mentioned on the receipt)

Even after 20 days they failed to deliver and their follow up on informing the customer is pathetic.

None of the managers (by name Pradeep) pickup the call and Junior folks are all hunky dory about their job.

Now they are claiming out of stock and are ready to make a refund which is almost a month.

If Big Bazaaar can't deliver on time they should not accept bookings in the first place and defly not insist full payment.

I hope they refund my money with interest and penalty charges.

I had taken a set of Double bed, bed side table, almirah on 24/01/11 bearing bill no 65801 in regard to my marrige from Big Bazaar, Guwahati .
I was confirmed that the materials will be deleivered within 25 days of which Double bed and almirah had been deleivered 24/02/11.
But till now the bed side table hadn't been delievered whenever i call the customer care that too from different phones they just told me that the materials are coming .

Please suggest to take appropriate actions.

I totally agree, I have also similer experience of poor service of Hometown people.

Very Very Bad after sale service. We purchase a Microwave Oven from Durgapur BigBazar now the Oven is out of order.We complaint this thing to the BigBazar but the BigBazar's Electronic Division...
Please service our Microwave Oven
With Regards

-- Forwarded message[protected]
From: shanti singh <[protected]@gmail.com>
Date: Tue, Feb 8, 2011 at 8:51 PM
Subject: cheated from a branch of a big coy.
To: [protected]@pantaloon.com


This is to info u that Bigbazaar, Durgapur branch located at City center Durgapur is a basketful of cheat. Don't know its the big boss who is involved or not but the salesmen cheated me by giving free gift coupon of simcard T24 with promising about Rs135.talktime on buying items for about Rs 4000 on 2nd feb2011.I am an army officer of the rank of Major at present.They took my photograph and xerox copy of my Driving license of activating the sim card and talktime, but they never turn up.So I decided to produce this to consumer's club and most of all I advice all my colleagues, superiors and subordinates of the Indian Army to avoid this so called BIGBAZAAR and GO FOR SPENCER which is truthful and take care of their customers 10 times more than them .

Hometown Pune — delayed delivery and wrong items

hometown pune is probably the best place to go if you are looking for months of frustration and harrassment at the hands of staff and management. On 4 different occasions i have bought stuff there and each and everytime they have been consistent in their false promises of delivery date, wrong/faulty item delivery...not responding to repeated calls and visits etc despite speaking to their manager.

My Advise is to always stay away...my golden rule...if you can't carry the item out of the store with you, dont buy it from hometown.

That is true. I am having a similar experience. I bought a refrigerator during Diwali and was promised that it will be delivered within 2 weeks. Now after a month when I called them to know about the status they say that they do not have stock and that we will have to change our model and if price is higher we will have to pay extra. Even after threatening them to complaint to the higher levels, they did not took any actions to supply me the product that I had paid for. Home Town was a reputed brand in my mind but after this experience I would like everyone to know the truth. Better purchase things from small dealers. At least they give you the assurance of faster deliver without any hassles.

respcted medam plz onces phone call

From: Mr. Nethan Konan
Email: [protected]@ozu.es
Bank of Africa (Cote d’Ivoire)
San-Pedro Branch

Attn: Dear Friend,

My name is Mr. Nethan Konan. I am the manager of Bank of Africa (BOA) San-Pedro Branch in Cote d’Ivoire. I got your information on a recent bank conference with other West African countries held in Lome the capital city of Togo in West Africa. I write you this proposal in good faith; I am 44 years old married with two lovely kids.

I have packaged a financial transaction that will benefit you and I, as the branch manager of the BOA San-Pedro Côte d'Ivoire it is my duty to send in a financial report to my head office in the capital city at the end of each business year. On the course of the last year 2008 business report, I discovered that my branch in which I am the manager made Five million, two hundred United States dollars ($5, 200, 000.00) which my head office is not
aware of and will never be aware of. I have placed this funds on what we call escrow call account with no beneficiary. As an officer of this bank I cannot be directly connected to this money, so my aim of contacting you is to assist me receive this money in your bank account and get 30% of the total funds as commission.

There are practically no risks involved, it will be a bank to bank transfer, and all I need from you is to stand claim as the original depositor of these funds who made the deposit with my branch so that my head office can order the transfer to your designated bank account. If you accept to work with me I will appreciate it very much, email me through:
[protected]@ozu.es if you think we can work together so that we
can go over the details.

Thank you in advance and May God bless you and your family.

Yours truly,
Mr. Nethan Konan

I want to alert all shoppers of big bazaar - this is correct - big bazaar may or may not have trained their staff to handle such big volumes of shoppers - i have already faced this problem twice - so it may not be big bazaar doing this.. but the ignorant staff - advice - check your bill always before leaving big bazaar

Dear Mr. Agarwal,

This messge is from HomeTown.

We have got your confirmation that the above said complaint is resolved.

Please feel free to write us on [protected]@home-solutions.co.in, if you need surther support.

Warm Regards,
Customer Service.

As someone mentioned in another forum, they are the same baniyas in new attire, no professionalism

sir i buy tata photon data card before 3 days they give the 600 rs gift voucher(big bazaar)wher i get.how i get this gift sir.plz give detail information...

I am writting as one of the most dissatiesfied customers of Big Bazzar. I wanted to get Gift Voucher for Rs.3000/- and went to Big Bazzar J.P. Nagar Branch a few days back. The floor manager said they could not give vouchers as the same can not be billed due to serer issues ! Then I went to Big Bazzar situated at Shanthi Nagar Bus stop, voucchers were stocked out !
Today I went to J.P. Nagar Branch again, some of the people attending customers not even know what is a gift vouchers ( poor knowledge of staff) and finally the shop floor manager said, they could not give today and told me to come tomorrow - Reason, the concerned person is not available today !
How rediculous is this, such a big firm playing foot ball with the customer, especially when I intend to give business to them !!!
This behaiour would not help - I have decided not to enter any Big Bazzar branch any more !!!!

Mobile - [protected]

personal problems — Unsatifactory services

Dear Sir/Madam

I, Dr. Nalini Hasgekar, am a customer of BPL Mobile for last 5 years. I was happy with the services. Fiteen days back suddenly my cell started showing SIM ERROR. I missed several important calls during this period. After calling to your helpline(50800) the officer on line said I should go to the BPL Gallery. On Sat. 4th Oct. 08 I went to the BPL Gallery opp. Sitaldevi Temple. Mr. Manish on the desk said there is no problem with the sim card & I should change my handset. So went and bought a new handset and put the sim card. The problem of sim error was not solved but on the other hand I spoiled my new handset and had to get serviced within a day of purchase. On Sat. 11th again I visited the same gallery and got the sim card replaced by paying Rs. 100/- The girl on the desk said the sim will get activated within two hrs. and there no need of any documents for veryfication . till Monday evening i.e.after 48hrs also it was not activated. I called at 50800 and the officer said it will start by next day morning(i.e. Tuesday morning) but now today at this moment 84 hours are over and still it is not activated. This is happening not only with me but others also. In my two visits I found atleast 5 customers in the gallery were unsatisfied and had arguments with the officers and rightly getting bugged because of the unsatifactory answers and service of the staff in this Gallery. Infact two of them cancelled their sim and went away. I would request you look in to the matter if the problem is with this perticular gallery and please try to improve the services. Otherwise you may loose your customers very soon.

Home Town — Worst Service From Home Down. They Cheate the people.

Hi,

I bought the sofa from home town. They delivered the dirty display piece.

Before buying itself we confirmed that deliver the new piece and they promised for the same.

But they delivered the dirty one.

After the complaint also they are not resolving the problem.

Home Town is the worst shop in hyderabad. They cheat the people.

They deliver the display dirty piece to the customers and then trouble the customer.

It happened with many people. So please request not to buy anything from the home town.

Home Town — HOME TOWN WORST SERVICE. FAULT IS SOFA PIECE.

Hi,

I bought the sofa from Hyderabad -> Punjagutta Home Town Shop.
It costed me 27000.
They promised that they will deliver the new piece and not the sirty display piece.

But they delivered the dirty display piece. After complaint also they are not resolving the problem.

Home Town is the worst shop in hyderabad. They cheat the people.

The deliver the display dirty piece to the customers and then trouble the customer.

It happened with many people. So please request not to buy anything from the home town.

Home Town — Delivery not made on Time

I have purchased a sofa set and dinning set from Home Town,martahalli, Bangalore. The delivery date is mentioned as 1st december but still I am yet to get the delivery.

Hi,

I purchaged a king size bed on 11/07/09. Some problem in fitting.

The Invoice No is :[protected]
:
Buyer Name :Suman Kumar

plz do as soon as possible .

Regard's
Shweta

I have bought a dressing table in 15th august 2009 and as they were out of stock of the dressing table they asked me 1 month for the delivery and they had already been taken the advance before but it passed 1 month stil there was no reply we gave regular reminders but they were no response and they always had one or the other excuses that the dressing table got damaged while transporting to kolkata or it is out of stock and as usual they were lots of excuses but it had been many months they were still no step taken it has been after many reminders and callsss we got the dressing table on 22nd november 2009 almost after three and a half months later, then the dressing table was kept for many days and there were no people coming from home town for fitting it after frequent calls, finally after 15 days the fitter came and then also while fitting the fitter himself cracked the mirror and now it has been 1 months and still no response. On 26th december 2009 we went to home town and had a talk to the manager and they promised to replace the mirror and fit it within 3 days but still no action has been taken and though we are calling constanty but the misbehaviour of the manager made us disgusted of them, we are very regreted for buying from home town .It is my earnest request to take action as early as possible.I am waiting for your reply.

Mr Srivastava, I completely agree with you, and it would help others to knw that I too had to go through the same misery, damage pieces, wait for weeks for fitter, polisher etc..for them other time has no value, and they dont keep their comittments not a sigle one...

I have interacted with Sukanka & Arindam & both are equally good at making false promises, the fault is not theirs either, as its home town mgt who as to come up with more customer centric policies so that they dont deliver damaged products again n again. Can you beat it I was delivered a warddrobe thrice..one damanged and twice wrong parts !!! I suggest hometown employees shud quit their jobs rather than listening to customer complaints whole day..

Would really advice all kalkattans to not to purchase anything from home town as they are sure to get duped..

mousumi

The fittings of our new furnitures are being delayed from the month of October 2009. Can the company tell us when will they get the time ti fix this problem which is hanging around our house? Reminders and phone calls are never attended. e64a

I agree with all the above comments.
I newly moved to Kolkata and hence had to buy all house furniture from scratch.
I had ordered a complete room set (including a Queen bed, a dresser, a side table and a 3 door wardrobe) on the 1st of Feb, 2010.
Till date I have not received any updates on the Wardrobe and Dresser inpite of my calling several times to the Customer Care.
Even the earlier stuff that was delivered was late delivery followed by late fittment followed by late replacement of broken parts.
The worst part is they never even bother to inform you of any delay or discrepancies.
Every time I call they tell me they will get back which they never do.
This has been frustrating and the worst part is I have to still live out of my suitcases.
If they cannot deliver stuffs on time, why take all the money in advance and promise and make people pass through such pain.
This is not expected out of a brand name.

Service of Hometown, Kolkata is very poor. And quality of furniture probably worst. They are just making people fool and playing with customer's money

HI,
Even I had been their customer for a while now. However the service post sales are regretful.
I bought this bed and a cupboard with dressing table. The bed has already got cracks on the
back rest but i must say other products are in good shape. I complained about this crack and
they did visit us and promised a change however its not been met yet.
Regards,
avishek das
[protected]

Hi,

I bought a complete room set including Queen bed, a dresser, a side table and a 3 door wardrobe. The furniture quality is so bad that within 4 months the wardrobe locks stopped working and the plies bent down.Same condition is also with the bed too. Now the wardrobe is leaning forward so dangerously that it could cause an accident at any moment. Several times I followed up with the customer service and each time they made false commitment of sending service from their fitting department.No service had been provided by the "HOME TOWN". They are simply avoiding the complains.

THIS IS A KIND ADVISE, AVOID BUYING ANY PRODUCTS FROM HOMETOWN, KOLKATA.

Thanks,
Pinaki Biswas
+91 [protected]

Hometown Kolkat Rajarhat has a bunch o[censored]nprofessional people in their team. Promise to deliver my bed when got delayed, I had to run after them to get a new date. They have no sense of customer service - no bisiness etiquettes and best example of the archaic philosophy of- "customers exist because their business exists" Their head of Customer head even goes to the lenght of saying that we had not remembered the promise made by them... After the delay of 15 days, they made a revised promise of delivering it today between 5 to 6 pm ...appareantly the delivery van had a punctured tyrre as reported at 5 pm and since it takes more than 6 hrs to repair a tyre and it is 11.30 pm and I am still awaiting my stuff...unproffesional unethical to say the least...well I will have a view on the quality only when i get my stuff. God save me teh way things are going ..dont know what will be the experience then

Hello people. Dnt ever try 2plan out to buy any furniture at Home Town. Salesmen are worst, don't have any idea to price and product features. Moreover any item u decide and finalize by yourself to buy; ultimately a polite reply wl tell u " Sir we do not have this item in stock". Also imagine about delivery norms, u pay the price and wait for three long days for delivery, which they say is their policy and another 2days to wait for fitter to do rest work. Truly Hometown has a wide display area with lots of products on display, but the item u choose will never exist in their stock. Hats off to the management as why they have opened such a mall where products are not available and distribution system is faulty. A better alternative to buy is from Ezone at Mani Sqare Mall. Products are choiceable and worth the price.

Thanks

Subhadeep Datta
Dissatisfied Customer

Home town ,kolkata — Delivery

I have purchased bed from Home town , new town , kolkata and on bill they have mentioned delivery by 12-08-10 but not recieved and delayed by uncertainity

DEAR ALL,

I MUST TELL YOU ALL, HOME TOWN SERVICE HAS NOW IMPROVED VERY MUCH, THEY ARE

NOW PROVIDING BEST SOLUTIONS FOR ANY EVERY PROBLEMS WHICH OCCURS DUE TO

NATURAL CIRCUMSTANCES!!!

I HOPE WE SHOULD GIVE THEM ANOTHER CHANCE TO PROVE!!

AMIT
[protected]

Hi,

Home Town is a best solution for a person wanting to decorate their house and having very less time to shop!!!

Archana Jhun Jhun Wala

[protected]

I think HOME TOWN is the most organised store among Modifurn, mobel, smoothe etc

They have good range with full concept and professional managed enviorenment!!

Sanjeev Joshi

[protected]

I, Dr Bisanka Biswas bought 4 products from HOME TOWN but they are verymuch damaged.Service of the dealing exicutive, fitment depertment, customer care and delivery depertment is very painful to us.Your employees failed their cmmitment every moment. This is not true business.I[censored] want help we donate Rs50, 000/-.But don't cheat us, don't harrous us.

Hometown, Kolkata — Delivery and service

I had bought a TV cabinet from Home Town, Kolkata on Aug, 2010. The stuff that was delivered to me was damaged. Though Home Town assured me that they will send personel to mend the damages but it never happened. I tried to contact them over phone atleast for 50 times. They are very casual to pick up the call. Once one kind hearted fellow picked up the phone and assured me of the service which again never happened. I feel I am cheated.

I was told by many friends not to buy any big item from Home Town, Alas I didn't listen and agree to pay 25K advance for a sofa of 1.40 lacs, with a request to hold it for 18 days. My ordeal started. After waiting for over half an hour to pay advance, was told computer was not updated, another 15 minutes and finally hand written receipt was given with confirmation that Sofa set piece was lying in store and blocked for me. 2 days after I got a phone to pick up sofa in 4 days else pay holding charges. Got my renovation completed at extra cost and called up Home Town and was informed that Sofa was not ready, in fact it was never in store the day I booked it. I was informed that fresh order is placed and is expected by 4-5 November (close to Diwali) that too not sure, called up en number of times, there is no response, sales man says talk to assistant Manager, who says talk to customer Manager, who is unapproachable, all senior officials phones are not reachable as they all sit in basement. My ordeal and harrowing experience continues. A.K.Nijhawan [protected]

Well, to me the hometown experience has been a mixed bag, possibly because I knew someone beforehand. I bought stuff for my new flat which includes sofas, recliner, coffee table, bar, bedroom sets(for 2 bedrooms), dinning table with chairs, extra wardrobe, bin bags, curtains, bedsheets, duvets, etc. All worth a little more than 3 lacs. The delivery and fitting was promptly done as promised and I was really impressed. But unfortunately there were a few problems with the fittings owing to wrong/short supply. I was initially a little disturbed as we had set a deadline to shift to the new flat. We were not expecting much from them but since we had humbly requested that we are really desperate to shift to the new flat at the earliest, we thought that they might take things a little earnestly. It took a lot of phone calls and cajoling to pursuade them to pursue my case. It has been more than a week since the fitting was done but me and wife are still hopefull that maybe by tomorrow all the pending jobs would be taken care of and our predicament would be finally over. I strongly believe that HOMETOWN KOLKATA does not really believe in customer satisfaction, cause I spend more than nine months a year abroad and I have seen how customers are treated. You cannot run a business by antagonising your customers cause if they cannot do any good they can surely do bad to your business. Nevertheless Happy Shopping to all the Prospective Customers at HOMETOWN Kolkata.

With Best Wishes,
Sanjay Dutta

Home Town is probably the worst amongst the Future Group. Display & variety might make you impressed, but the quality of product is shockingly poor. The behaviour of the sales person is equally unprofessional. The very first time I visited Hometown to buy GEYSER & AC, I was just passing bye the photo frame store..Those were kept in such manner in the shelf, that one of them fell into the floor. It was of Rs 800.. & the pasting, frame was so poor & the roughted, cheap iron nails was broken in such a way that it seemed to be of plastic!!.. It was of sooo rubbish quality.
The salesboy immediately asked me to pay the money to which I agreed & payed it also. But I wanted to talk to the manager to show him such a poor quality of a photo piece which they sold for Rs 800 !!
He, as usual, did not acknowldge it at all & told these photos come from Mumbai & they are not responsible for the QUALITY OF THE PRODUCT !!! Imagine...
I have informd all of my frnds/relatives to not to get deceived by the glamour of home down products.. but to judge the quality first & then decide..
I personally would never ever go to a shop so poor like HOPETOWN..

Also, would like to mention if you just search googe with Hometown Kolkata, it will show first 3 entries out of 5 full of complaints...

** please read "I was just passing bye the photo.. " in the 3rd line as "I was just passing by the photo.. " & "HOPETOWN" as "HOMETOWN" in my previous post..**

Home Town is one of most unprofessional bunch of people collected together to decive and fool people by good looks of the showroom. Worst quality furniture, no after sales service, no customer care attitude and false promises. They just don't bother after they get the money. Simply a bunch of crooks to cheat people any way they can.

I have suffered enough for last one month after spenading good 45 K through buying a solid wood dining set and helplessly seeing it cracking piece by piece (wonder if it can ever happen in solid wood furniture !) and Hometown guys laughing their heart out on my pitiable situation.

Wish if their was a law to punish such white coller cheaters !

Ish M Garg

17.12.2010

From :
Biswajit Roy
Ichhapur Ramchandra Path, Near 20 No Railway Gate
P.O. Ichhapur-Nawabganj, Pin 743144, Dist 24 Pgs(N), W.B., India
[protected](M).

Sub: Complaint against Smt Baby Sadhukhan, Lady Peon of Ichhapur Nawabganj Post Office, 743144, deputed at Ichhapur Ramchandra Path, Near 20 No Rail Gate under the jurisdiction of Ichhapur Nawabganj Post Office, 743144, 24 Pgs(N), W.B, India..

Sir,

With deep regret, I like to bring to your notice the following facts for taking legal action:

That on 28.10.2010, Smt Baby Sadhukhan, Lady Peon of Ichhapur- Nawabganj Post Office, Pin 743144, 24 Pgs(N), W.B., India refused to deliver my Registered with A/D Letter to my mother in spite of her request and on production of Authorization Letter which has duly been attested by the said Lady Peon and she ordered to collect the same from the Nawabganj Post Office.

On 30.10.2010, I compelled to collect the said letter from Nawabganj Post office and again requested her to deliver my letter to my mother as authorization letter is lying with my mother but she ordered me to type out a new authorization letter and specimen signature of authorized persons will have to be attested in her presence at my residence, but till date neither she has come to complete the formalities nor intimated anything in this regard.

On 27.7.2009 also, the said lady peon had taken back a registered letter without delivering the same in spite of requests of my mother & wife of my brother and even on production of authorization letter on my behalf and on the next day i.e. on 28.7.09, the undersigned went to collect the said registered letter from Nawabganj post office but the lady peon was not available from 9 AM to 10 AM and even she has not come to deliver the said Registered Letter for 2nd time since 28.7.2009 and for which a complaint has lodged to the concerned post Master & sent through courier vide letter dated 2.10.2010 and the same has acknowledged but neither any action has taken nor feel any courtesy to reply for the same by the Post Master of the Nawabganj Post Office.

In past also she had not delivered Registered Letter which had been verbally reported to the Post Master of Nawabganj Post Office but no action has been taken from their end.

It can bring to your notice that the previous postman was usually delivering my Registered Letters/parcels/postal materials/documents to my mother/authorized representative at my residence in my absence. Lady peon could have taken the witnesses
at the time of delivering my letter in my absence. without returning the same on one visit and to pushed me in soup & forced to incur huge financial loss in the long run.

As I am working with a leading International Educational Institution as Top Executive with lot of work pressure, so, I cannot take leave on my sweet will.

In this regard I have lodged a complaint to the Post Master of Nawabganj Post Office, Ichhapur-Nawabganj, Pin 743144, Dist 24 Pgs(N), W.B., India which has been acknowledged by their office on 12.8.2009 but neither any action has been taken from their end nor any reply has been made to the undersigned till date which has not only denigrated the reliability/authenticity/service utility of the Post Office but also loss of Government revenue.

The act of lady peon has reflected carelessness, negligence in duty, willful insubordination and contrary to the law and for her malicious & malafide intention, the undersigned forced to bear huge financial loss.

So, May I request you, sir, to call for a report from the Post Master of Ichhapur-Nawabganj(Pin 743144) Post Office and take appropriate legal action in this regard so that proper service will restore in future & illegal activities should be stopped and banish for ever for the benefit of all, otherwise private couriers will occupy the place of Government Post Offices..


Thanking you,

Yours sincerely,


Biswajit Roy

Hi all disgruntled Home Town customers,

I am a frequent visitor to Home town, kolkata. I was contemplating buying some furniture from Home Town, but after reading the posts have decided otherwise.
I may add that I too have had some unsavoury experience at Home Town recently. My wife had bought a kitchen accessory. While checking out we were billed an amount which turned out to be greater than the amount printed on the tag attached to the purchased item. What was inexplicable was the fact that the serial number (printed with the bar code) in the tag matched entirely with the number printed in the bill ! The hapless salesman at the check out counter was of little help and we had no option but to leave in a huff!!
Having said that, I may add that we do visit Home Town once a month and do enjoy the experience of shopping for our little needs. It just needs to be more professional, not only in its outlook ( which it already is) but also inside.

A wellwisher.

Deals and You — Unsatisfactory service

I am trying to get in touch with D & Y team for quite a long time.
My phone calls are kept on waiting for minutes and out of frustration i have to hang it up. i was curious to know if the product will really be delivered,after reading about cheating and fraud cases about the company.
i gave up on call and have send a message yesterday through email at [protected]@dealsandyou.com which is mentioned on their site.
my Order no is[protected]
Order ID is 95231
Area:Mumbai
product is Sony vivaz phone.
there is no response as of now.i want to know when the product will be delivered and about its quality,also the memory card that i will get along.
i need to have these details immediately. so that i can plan things and at least arrange for some alternative.
hope to get a better service and a courtesy reply.

Hi Khyati,

We are from DealsAndYou team. Kindly send us your contact details at [protected]@dealsandyou, so that our support team can get in touch with you and resolve all your queries.

Thanks and Regards,
DnY Team

My contact number is [protected].
contact me at the earliest. mail has been sent as well.
Thanking you.
Khyati S.

I got my bathroom refitted from Hometown and boy what an experience it was. In fact the process is still going on. Just had a conversation with one of the managers regarding the leakage in my wash basin.
A 15 day job turned iut to be a three month nightmare (still facing problems after so called completion). There was no coordination among the different workers. They all worked independently without talking to each other and created a complete mess. Not a single thing got done in one iteration. Several reworks were called for and the quality of the work done in the end was also very very poor. the managers are utterly useless people with no sense of responsibility, when you complain they say its not their fault and that they are just employees of hometown.
Hometown has made me realize that a 5X7 bathroom could cause so much misery.
I have suffered at their hands and would like to warn everyone of you out there never to use thier services ever. They will make your life hell

You are so right. I had (am still having) a similar experience, maybe worse. Got my bathroom refitted from Hometown. What was meant to be a 15 day job turned out to be 4 month nightmare.
The whole process of execution was full of problems at every step and there was abolutely no coordination among the different departments. Complaints to managers turned out to be pointless and the quality of work done was of very poor quality. Bought really expensive material from tiles to the fittings but they made a mess of everything.
This experience made me realize how much misery a 5X7 bathroom could cause. Just had a heated conversation with one of the managers regarding a leakage I discoverd in the wash basin a week after formal completion.
I have suffered at the hands of Hometown and would like to warn everyone of you to never ever use the services of Hometown for anything.

Product is still not delivered. its been more than 21 working days and the assurance given on the site is fake and also via mail.
Nobody from the company bothers to contact the stressed customer.
there is no way you can trace your product.
if you contact the customer care helpline, Anish will call out that the systems are down contact after one hour. and if the lady Ruchi picks it up then she'l say your concern has been sent to the respective departments and they will look into the matter.
and if you try calling more, just forget it, nobody is going to pick it up.
if you invest in such a company believe that your money is gone.
its stressful to mail them often, call them and have the hope of getting the product.
BAD REALLY BAD. letsbuy.com is way too good to be compared to them.

pathetic service[protected]they just know how to fool the clients who are in toouch of good things for their home. they take money n do not maintain the delivery date but no compensation for the same. Home town only knows how to take money n not give the service for that. Secondly, they never have an accurate piece of anything they deliver. either it has a bad handle or a crack in it or some other issue. either they try to fool thm again by sending damaged piece n then waiting for them to complain n if they dont, they have achieved what they want---only money!! Home Town is only a place of fooling clients n doesnot have any product worth its price!! they do not have well trained fitters always n finally when they cant make it, they pull their hands up n say----its ur flooring problem.how disgusting can this kind of business attitude be???

Best to avoid Home Town, E-Zone, Pantaloons & Big Bazar 'Coz they all belong to the same Group and all their services will leave you frustrated. My experience with Home Town too as regards delivery and quality has been pathetic. I have vowed to stay away from Home Town.

I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.

I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.

I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.

Dear all
I wish I read your comments before agreeing to my wife's suggestion to buy furniture from Hometown, I was on a short trip to Calcutta from the US and wanted to buy a wardrobe for my flat. I paid all the money upfront and then they supplied the unassembled wardrobe -damaged in transit and of a completely different colour. For almost ten days we were going back and forth, making phone calls and personal visits, They refused to refund, Eventually the wardrobe was delivered and assembled a few hours before I was leaving Calcutta, I also bought furniture from local shops without making full payment upfrint- but their delivery and the service were prompt unlike Home Town's. I will never buy from Home Town,
Dipto Chakraborty

I was planning to visit hometown, kolkata for the first time.

After readiung all th ecomments, I am not sure I will.

Thanks for informing us.

I completely agree. The service and quality both are questionable. Reps
manning the floor r most impolite and have no clue on delivery schedules
I have ordered for a double storeyed bed for my baby on 4th April
And as per schedule promised by them, was sure and committed my baby
A gift on Poila Baisakh. To my utter dismay the bed is still not delivered
I visited Home town twice for this as on phone enquiry is pathetic. But
No one could give me any clue. Though they say delivery within Kolkata
Pincode is free but in my case they charged delivery and transportation and I agree
And I agreed but in vain. I feel cheated. Rgds, Bikramjit

Hi, date-24/04/2012

I purchased booking valu 30% in total amount a dinar table on 02/02/2012. but there are com. form booking date after 15-20 days on your shop(E-MAIL. NO-6, Kolkata) and in from my phone no [protected]. still there no call my phone and I wait 2 days, And I go to consumer form

The Invoice No is : [protected]
:
Buyer Name :Sani Gopal Roy

plz do as soon as possible .

Regard's
sani

I had purchased a kitchen utility stand from Hometown on 23/05/12 and I understood it was to be delivered on 28/05/12. I had wanted a wardrobe, a book shelf and a kitchen stand urgently as I was shifting to a new flat. I was told that the wardrobe and book shelf were not in stock and I would have to wait for a month after paying the full amount. As the kitchen stand was in stock I decided to buy it on assurance from the salesman that the same would be delivered on 28/05/12 without the need for my following up. I got a call from 'Hometown' for delivery on 26/05/12 and I said that the delivery may be done on 28/05/12 as assured. I did not get the kitchen stand on 28/05/12 nor was there any call from 'Hometown'. On 29/05/12 I called many times but could not get through and finally in the evening when i got through, I requested for delivery that day itself as i would not be in kolkata from 30/05/12 to 08/06/12. I clearly mentioned that if delivery cannot be made on 29/05/12, my order may be treated as cancelled and my money be refunded. ‘Hometown’ assured me that if delivery was not made on 29/05/12, the order would be cancelled and my money refunded in five days. In spite of clear instructions I got many calls on 29/05/12 from 'Hometown' saying that delivery would be done on 30/05/12 and many calls on 30/05/12 and a call again today, that is on 31/05/12, to give the delivery when I am not available in kolkata and after i have cancelled my order and requested for refund. As it appears that 'Hometown' is quite disorganised and has no concern for customer service and in spite of cancelling the order, has not acknowledged the same, I had to look out in the net for logging this matter. Had I seen the numerous similar complaints on the net I would never have visited Hometown.

HOMETOWN KOLKATA IS HORRIBLE IN SERVICE. YOU ARE A PREY OF THESE PEOPLE ONCE YOU HAVE MADE THE PAYMENT.
THESE PEOPLE DONT DELIVER IN TIME. YOU CALL THEM TO HEAR STORIES FOR THE DELAY.THEY SUPPLY DAMAGED STUFF AND CANNOT FIX THE FURNITURE.

WORST THING THERE IS NO COMPLAINT ESCALATION CHART... THEN HOW CAN U EXPECT CUSTOMER SERVICE.

WELL I HAVE APPROACHED THE CONSUMER FORUM, NOW LETS SEE WHAT THEY CAN DO..

UJJWAL DAS
ujjwal.[protected]@hotmail.com

I fully agree to you. I had ordered a queen size bed, a orthopedic mattress, and a cabinet for my aging mother. They delivered all three items but the mattress was not orthopedic. This was especially ordered because it is recommended by the doctor. First the delivery took over tree weeks. Finally I have been charged more but delivered a wrong mattress . My mother who stays alone accepted it not realizing it was not the right mattress but now they are refusing to change. It is hardly a week or so old and not damaged anyway. This has been purchased from the new store in diamond plaza. Horrible unfriendly service and no respect even when my visited the store alone and called them several times. I would not recommend anyone to go to the store. Very unprofessional attitude and they do not meet the international standards.

Any advice what can be done?

Piyali Mustaphi

I drop my idea to visit Hometown to buy furniture etc. for my new flat after going through all your comments. I do advise all who were cheated to go to consumer forum. This runs in every district usually attached to DM's office or district court. You need not take any lawyer or spend any money. But it may really prove to be useful. To know more check http://ncdrc.nic.in/, http://wbconsumers.gov.in/ or search the net for other options to complaint online.
Nandini P.
Kolkata

I too agree with a lot of you. I have bought a dining set, a 3 door wardrobe and a Queen size bed with a side table from the siliguri store in Feb 2014. The dining table is damaged and when I informed the store keeper, I was promised a replacement soon. Later I received a call from customer care and was informed that they are lodging a complaint and the set will be replaced soon. After few days, I again received a call from the customer care and I was told that since the model is out of stock so now I can either go the showroom and choose another set or else they would repair as it does not make sense to pay for a brand new product and then accept a repair. I opted for the first option and went to check if I could get something of the same cost as I have paid for the first piece. However I could not find any Dining set of my choice for the same cost. I told the manager that I did not like any of the dining set of the same cost ad hence I either need the same model or else I need the refund. At that point of time the manager told that they do not have the same model and refund is also not possible. Later the next day I received a call from the customer care and I was informed that now they have the same model and that they will exchange the set in 15 days. I fail to understand, initially I was denied replacement of the same model so how come all of a sudden they have the same model available in stock when it was clarified both by the manager of the siliguri store as well as by the customer care that they do not have the same model for replacement.

Also there are minor scratches on the wardrobe and on the bed. It does not make sense that I pay for a brand new product and then I get a product with scratches.

It seems that it is the fault of hometown across India to play with the sentiments of the consumers and make a fool out of everyone and not to value the hard earned money of the customers.

Mehnaaz

Dear Mr. Sujit,

We deeply regret the inconvenience caused.

This is to confirm that the work at the site is completed.

For any further assistance pls contact us on [protected]@home-solutions.co.in.

Warm Regards,
Customer Service.

This has been same case with me.