Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I made a purchase for Rs.27,396/- from Big Bazaar, VIP Road, Kolkata on 08/02/2010 vide bill No.111/4840. I have received 4 out of six items in 2 instalments upto now i.e. 27/02/2010. I have yet to receive other two items and everyday it is very soon. Today i was told that I would be receiving the same but it is 2135 hrs now and this disgusting and insensitive Big bazaar has not yet responded. I dont know whether they will really deliver the goods or it is another way of fraudulent encashment of money.

Dwijendra

I booked a (WR2D CAMPUS PB LC GD W/MIRROR WLNT) double door wardrobe with mirror on 26th JANUARY,2010 from BIG BAZAR(Future Value Retail Ltd.),SILIGURI,Cosmos Mall,2nd Mile,Sevoke Road,Opp. State Electricity Office,Siliguri-734401 for Rs.5899.00.My cash memo is T11/400 on 26/01/2010.
My address is 11/1,Sreema Sarani,Near Sreema Bhawan,Haiderpara,Siliguri-734006.Till now I haven't received this wardrobe although they assured me it will reach within 10-15 days from booking date.Please help me out.
Thanking You.
Regards,
PRADIPTA MALLICK
[protected]
[protected]
[protected]@yahoo.com

I PURCHASED VIDEOCON DTH COMBO PACK FROM BIG BAZAR ON 26TH JAN 2010. AT THE TIME OF PURCHASE THE SALES PERSON TOLD THAT THEY WILL FIX THE DISC AND THE INSTALATION WILL BE DONE WITHIN 24 HOURS.
BUT FOR NEXT SEVEN DAYS NO ONE TURNED UP WHEN I CONTACTED BIG BAZAR THE GIRL REFUSE TO TAKE THE COMPLAIN. THE SENIOUR PERSON CAME ONLINE AND SAID IT WILLBE DONE. BUT AGAIN TO SURPRIZE NOTHING DONE FOR ANOTHER WEEK I ONLY RECEIVED CALLS AND AGAIN THEY WERE ASKING FOR THE NATURE OF THE COMPLAIN.
TILL DATE NOTHING HAS BEEN DONE FROM EITHER BIG BAZAR OR VIDEOCON DTH PEOPLE..
PLS ADVICE WHAT TO BE DONE.

To
THE STORES MANAGER
BIG BAZAAR, SAHARA MALL, HAZRATGANJ
LUCKNOW, U.P.
Sub: Complaint, Air Conditioner, 1.50 t
D/sir
This is for Ur kind information &necessary action to get it resolve within specific time frame [10-15 days]
As early as possible, bellow are the details
Split a.c. 1.50 t, KORYO
Model-KSI 18 GR, SR.NO.-GRKSI 18B07D70867
Cash memo no.T36/32000 dt.[protected]
Purchased from BIG BAZAAR, SAHARA MALL, LUCKNOW, U.P.
1st complaint was lodged on Marh-2009 checked and reported that its indoor unit is out of order [blower &electronic card both]
Then after, several repeated reminders are given, every time same false promise/ reply is given [within 3-4 days it will be rectified]
But till date[protected], it is vain. Kindly do need full within specific time frame, otherwise we are bound to go to consumer Court, there after, entire livelily will be your’s
Postal address—
SHYAM BHARDWAJ
MD-1/253, SECTOR D-1 LDA COLONY KANPUR ROAD LUCKNOW-U.P.-226012
Email- shubhshubh.[protected]@gmailcom.
With regards
Shyam Bhardwaj
for SHUBH SHUBH ENTERPRISES

dear sir,
i booked a sensui 32" lcd from BIG BAZAAR Pacific Taj Mall, Fatehabad Road, Agra by electronics delivery challan no 190 dt.[protected] and paid an amount of Rs. 19990.00 by cash memo no T26/76 dt.[protected].almost 25 days have gone but still above item has not been delivered to me by the store . i have contacted many time to the store's employee mr. amit sharma. cashier. & Mr. Devesh and many time I have complainted to regional office haryana as well through telefone but they also didn't responce me.
Therefore Please look into the matter & take necessary action for the above transaction.

i paid for a cupboard at bigbazaar malad west on 25th jan and i was told it will be delivered in7 days, it has not yet come.the worst part is that everyday after long long hold on phones they say it will come today at your place , i postpone my schedule and stay at home and the thing donot come.even i talked to assistant manager of the store , and even his commitment for delivery failed and 3 days have passed and no response.my friends who purchase similar cupboard from same place after me had got the delivery long back but not me.
they dont pick the phone and once they recognize me on phone they cut the line and then if i dial again they keep the phone busy and i am unable to talk.

Sir,
On[protected], I have purchased different items worth of Rs. 5500/- in 3 bills from BIGBAZAAR at Kharvel Nagar, Bhubaneswar, Orissa. But unfortunately, in one bill No. T4/3946 Dt. 25.01.2010, in utensils buy 3 get 1 items, I have purchased 6 items each in 3 separate category to get 2 items free in each category. But due to error in billing, an amount of Rs. 108/- has been paid by me in excess and the bill-clerk is aware of the fact as well as I have also pointed out the same to the bill-clerk. The bill-clerk give me a chit of calculation of amount of Rs. 108/- code wise excess in the bill and to be refunded to me and also get the bill countersigned. The bill-clerk told me that to come another day after the sale so that he will get time to refund the amount.
On[protected] I went to your Customer care stall at BB, the Supervisor take his own time to verify the bill with your billing system at cc cell. The told me that only Rs.48/- is excess not Rs. 108/- as has been calculated by the bill-clerk. The supervisor is also assured me that please come another day, after 4-5 days that the matter could be resolved with the Bill-clerk. I have categorically told him that I am not coming to get Rs. 108/- but to aware you about the fact that you and your system is wrong and you have correctly or incorrectly have taken excess amount in the bill. And I am one of the some the customer, here to awake/caution you not to do such type of fraudulent in future.
On[protected], again I went to your store and contacted the CC cell and they told me to go to 2nd floor to meet the Bill-clerk. When I met, the Bill-clerk again took me to ground floor cc cell and verified the matter whether I get Rs. 108/- or Rs. 48/-. Then the cc cell called one Mr. Kirron Kolay-05329, Asst. Dept. Mgr. Immediately, when Mr. Kolay came without verifying the matter told me that I have no amount to get refund. He told me that as I have purchased 3 category items I will get only lowest priced items freed, even if I purchased 6 pcs. in each category. Mr. Kolay further told me that if you have billed separately, 3 bills for 3 separate items, you would have given 2pcs. free in each bill. I told him that you are a manager, you should have manage to display such thing or instructed the bill- clerk or advise the customer to it separate bill. I have also asked how a customer who have purchased more ger less free and who purchased lees will get more free. I did not get the logic of your manager or the management you have.
Unfortunately, the attitude and the behavior of Mr. Kolay is not at all customer friendly or satisfactory, which should be recorded.
I think this type of fact is not less than a fraud, misleading the customer and is liable to be taken into consideration under the consumer protection act, 1986.
I think this type of affairs should not be occurring in future and I hope you will resolve this in a short span of time.

we Book a order of modular kitchen and a wardrobe before diwali in 2009 ..... we paid all amount in advance....... but still today is[protected], and its not completed, and still nobody is taking responsibility, we bought it from PalaceGreat India Noida,

its such a bad service ... and giving daily false commitment ..... we cooked food almost 2 months without kitchen ....

Hi,

This is to inform you about your services and Rude and pathetic customer service against customers

I have a very bad customer service experience with big bazaar, i & my family will never go to big bazaar in future

Yesterday i have purchased few items from big bazaar Sahara mall Gurgaon, the cashier and the packer cheated us

they scan all the items and took the bill of amount 1170/- rs from me and provide the sealed poly thin containing the items purchased by me, when we came home and open the sealed poly thin we got one item missed in it that is a ladies suit of r Rs 249.50, today we went to big bazaar to find our missed suit on the lost item helpdesk, one lady was there named Shikha behaved very rude to us, she didn't checked the covered of lost items and told to us "Ab kuchh nahi ho sakta, aap ja sakte hain yaha aapka kuchh nahi chhuta"

Please help us, we are from a medium class family, 250 rs are a lot to us we need our purchased product or our money refund

Our Bill details:

Cash Memo: T6/7666
Date: 07/02/2010
Time: 15:28:26
Cashier Name: Rumaraj
Big Bazaar, sahara mall Main M.G. Road Gurgaon


purchased items:

1. Ladies Suit (Mrp-499/-) on 50% off (Missing item)
2. Microwave Airtight Box Rs--109.65/-
3. Two Ceylon Bed sheet of Rs---749/-
4.Two Face Pack of Rs ----60/-

Total Bil I have Paid: Rs 1170/-


How can i bear the Rs 250/- loss, please provide our purchased product or refund our money...

If i'll not receive any response from your side, i'll never go in BIG BAZAAR and also inform about this customer cheating style to all our family & Friends...


Please do the needful....

Regard's
Rajpat Pandey
+91-[protected], [protected]

I booked and paid for a dining table from hometown vikhroli on 26/1/2010. I received the delivery late and as of today (7/2/2010) Nobody has come to assemble it as promised. Also their helpline numbers are continuouosly engaged.

ON 26/01/10,i gave my bag at the luggage counter(token no 29) of food bazar at eternity mall,nagpur.the bag contained 1pair shoes,1shirt,1trackpant,3books,medicines&old pullover.Unfortunately security person lost it.The store manager asked me 48 hour time to return me the bag or else he would pay me Rs5000. but since last 10 days,i made more than 50 calls to them but nobody is taking the responsibility to compensate for the loss.some perssons are even abusing &threating me.i went 3times at food bazar but they are just harassing me .

I recently bought a pair of NIKE floaters(model no.[protected] from Planet sports, Garuda mall, Bangalore. One of the employee told me that it was brand new model from NIKE and it was not on SALE, but when I bought it and checked it out , I found that it was not a new model and it was manufactured in March -09. Moreover, on the same model other stores had a discount of 40%.
I have been constant buyer from Planet Sports stores in Chandigarh and now in Bangalore. I have never witnessed this kind of lying in my life just to sell an old product to a customer. I will also suggest my friends not to buy anything from any of future group's companies.

Dear Sir/Mam,

I placed few orders online at Future Group, Few Order nos. are [protected],[protected], [protected], [protected], [protected], [protected]
and i made payment through D.D.I marked a lot of mails and calls to their customer care and asked for refund but there is no satisfactory reply from their side always same reply that " we are forwarding your request to concern department. "

I have all mails and recording of these conversation. Please tell me what should i do for it. ?

Please help me out

Name : SHRAWAN DWIVEDI
Email : [protected]@yahoo.com
Contact Number: [protected]
Comments : sir I had already compliant of charging Rs 1950/- from mine STATE BANK CASH CARD thrise and promising me of geting the refund in a week time at the Big bazar Kota centre.This the case of 21/12/2009.When I had gone the cashier,he demanded one week time more and then I made the compliant and phone call , came to me and said that your extra amount of RS 3900/ would be deposited by saturday or you can have the cash payment at the counter .When I had gone for collecting the payment as the amount was not deposited there , MR SHUKLA at CUSTMER HELP DESK giving me the reply that MR.MAHESH is not here so the matter can not be resolved.
How LONG one can wait for getting the refund ?I feel it would have been better to buy from the retail shops .I do get the calls from the KOTA centre saying VOGUE STATEMNT that MR KUNAL OR MAHESH is on leave and when will they come ,you would be refunded back the amount.I am about to lose the patience and going to report the matter to the COMSUMER FORUM
Till now I have not got the amount in my account. A call has come to me from the kota centre inquiring of my address and then I myself had gone and they had given me a letter stating that to the manager Axis bank ,Ahmedabad for the refund -WHAT DOES IT MEAN?I want my money back in mine account at KOTA
so please do afavour to me to forward the compliant to higher authorities of BIG BAZAR as you might be closely linked to them as toll free no is now not being responded on my call and no reply is coming from [protected]@pantaloon.com

on 23.01.10 , i had purchased an AC and a chandlier.on the time of purchase they promised that it would be delievered on 25/01 , on aonstant followup by me it was delievered on 28/01.
now with reagrd to chandelier , these are my greivence and need some action on this
1. the product delievered with a delay of 3 days
2. the enclosed packet did not have a booklet/literature for teh way to assemble it. when called they answere back saying you were suppose to take a pic of it while purchasing or call their electrician for assembling and pay him 250/-
3. the invoice no [protected] had one chandelier , 2 wall lamp and 9 bulbs ... they did give 2 bulbs less and now it has been 11 days i have not yet recevied it .
4. Person in charge is not willing to come on the home to undesrtand my issue

I write to draw attention to the substandard and unsatisfactory services provided by Home Town – Modular Kitchen, Pune. This is in breach of our contract as laid down by the Home Solutions Retail (India) Limited. We have been ceaselessly following up with the Home Town Pune staff however regret to write that we have not received any concrete feedback as to when the work will be completed.

We placed our order for Modular Kitchen on 24 October 2009 and the total cost of the order amounted to Rs.1,59,000 /- . According to Home Town's Terms and Conditions we promptly paid 50% of the total cost while placing the order. And the remaining 50% of the order was paid before the delivery and the installation of the kitchen units.

I was assured while placing the order that the order would take 35 days for manufacturing and 5 days for installation. I had placed order on 24 October 2009, absolutely much in advance, giving ample of time for production, delivery and installation since I wanted to avoid any work to be taking place during the Christmas week. Finally the material arrived; I was being constantly chased for the payment of the remaining 50% to get the installation started. And the installation work started on 8 December 2009. Finally, the carpenter team arrived for installation, shocker, one frame is just too big, dustbin holder missing, boxes for one side of kitchen are too big, certain trolleys, cabinet doors and shelves were still missing. The carpenter team were confused which piece should go where, they nearly had the wrong cabinet put until I explained them the drawing, so at end, an incomplete installation was done, with a few things left. Not to mention that our Christmas took place without a kitchen, a disappointment I say, the installation work was still being done on Christmas Eve turning my house into a mess. Thanks to Home Town my family did not get an opportunity to celebrate Christmas because of their inefficiency.

This is where from the never ending saga of follow up and chasing started. One of the senior staff, Mr. Anil Pande (Mob No. [protected]) from Home Town assured me that my remaining kitchen material would be delivered in 2 weeks and installed in another week... Now again, this was me chasing them and not them informing me. It’s been 6 weeks since then and as I write I still am awaiting my trolley cabinet, door and shelves to be delivered and fixed, I say a complete disaster... If I had a voice, that could reach far and east, I would shout "DONT EVER get a Kitchen done at HOME TOWN Pune."" Unless you have loads of time, money and a relentless appetite to follow up and chase people on matters

I sincerely hope hometown take note of this and do something actionable to esteem their business ethics. I have still not given up on hope and am waiting for the kitchen to be finally complete...13 weeks, and still counting!!

Home Town enters into a contract whereby it specifies all the terms and conditions customer faces if he does not abide by it. I want Home Town to address to the following queries:

1.Does Home Town have any set of rules / guidelines set for themselves if they default to deliver to the customer within specified time frame
2.Orders were placed twice to your factory for material – the first time we did not receive the trolleys and other major material – the second time the trolleys were of wrong sizes. What controls do you have to see that customer orders are handled accurately?
3.Irresponsible Staff – Who is responsible for the inconvenience we are facing – When we approached your staff that took our order and collected our payment - the person mentioned “I take only orders execution is not my job”?? This should be conveyed to the customer at the time when orders and payments are taken.
4.Do you deal with all your customers in a similar manner; if yes then Home Town should be exposed because after taking the full payment you make the customer run from pillar to post.
5.What about the damages and inconvenience faced by the customer? Is Home Town compensating for the same?
6.How can Home Town take 100% of the payment from the customer even before completing the entire job and thereby giving incomplete job to the customer?

I recommend Home Town to address such cases where they are unable to provide service to the customer in the contract.

Hi,

I had visited BIG BAZAAR(Milan Mall, Near Milan Subway Santacruz WEST,Mumbai),at Sunday morning.

When i tried to pick some vegetables and foodgrains from rack, I saw rats moving freely inside the store.(Also I saw some bitten cabbages and cauliflower)

I was shocked seeing at this and informed the store keeper and he replied this is "regular" and it will go after sometime.

What a shame at a company which advertises itself day and night in all news papers in India with "Sabse sasta din" ,and behind the doors they have other story of cleanliness.

Thanks
Sachin.

Cell[protected]

Hi,

I want to warn the price irregularities at BIG BAZAAR.

I bought "khus khus" from BIG BAZAAR at MegaMall at OShiwara.

The price printed on the product is Rs 29, whereas when the bill is generated,
Rs 45 is billed to me.
Similary for tur dal, the price on price tag is Rs78,whereas I am billed for Rs 90/-


Later I called the manager and he accepted the price irregularities.
was ready to give cash refund.
So In this ways how many customers must becheated every day.

I request that such price irregularities should be highlighted and
brought to pulic notice.


Thanks
Sachin.

Cell[protected]

THE GUARD AT THE ENTRANCE TOLD THAT YOU MUST BE AT LEAST 18 YEARS OLD TO ENTER BIG BAZAAR ALONE.I AM 17 YEARS OLD.I ENTERED SEVEREL TIMES BEFORE FROM AGE 15 HERE.BUT TODAY THEY TOLD ME THAT AND SENT ME OUTSIDE.PLEASE LOOK OVER THE MATTER.......

We booked AC, Fridge and Washing Machine on 25th Dec 2009 for 36,000 Rs. at Big Bazaar Chennai Pondy Bazar area.
We were told that the delivery of goods will happen in 2 days time.
Its now more than 15 days and they have not delivered the goods. Every day they say it would be done tomorrow by 11:00 PM in the night.
We have lost on valuable time and expenses on going there(takes 250 Rs both sides) and calling their shop everyday. There was lot of inconvinience in cooking food (daily vegetable shopping) and even the basic necessity of Milk not available in the home due to unavailability of Fridge.
The manager there is such a rude person, today he has just plainly asked us to collect back our money. This is absolutely not acceptable as response to a consumer after 15 days of harrasment.
Also when we booked the merchendise there were different offers available in other shops on the same goods. Now if we have to take back our money we will have to pay more on the goods since the new year offers have now closed. Big Bazaar has to compensate for this loss.
They also provided us with a faulty Preeti mixer. The cap of mixer vessel was missing. How can the mixer grind with vessel cap. They are now not ready to replace the piece as well.