Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have made a purchase vide Purchase memo No.T56/3435 Dt. 19.07.2009 for an amount of Rs. 1,471 at Big Bazar Ameerpet Hyderabad.

I purchased two Care Mate Diapers of Rs. 299 each amounting to Rs. 598 but i was billed for three which amounted to Rs. 897. Apart from this there were other items which had no discrepancy. As usual there were good offers in the big bazar and there was huge rush. Due to which we were not given proper chance to check the bill at items within your store. Normal practice of your store customer get the items for billing to your billing counter and your billing staff will take the goods and accordingly bill for it. But what happens actually is that you take goods and project it before bar code for billing if your project twice then the billing is twice and the customer gets one product and billed for twice. At this point customer is not given any chance to even atleast view how many is being billed and whether is he paying exactly for what is he getting??? am sure atleast for this many a times it has happened to me. After the billing is over since we have trust on you and crowd is so much that you feel like coming out of that at the earliest and we donot check. In fact i have also not checked this and was billed for three products. I noticed it at my house about this discrepancy.

Upon noticing this i called up the customer care on Phone No.[protected] and informed about this where in i was informed to come personally and lodget a complaint at the customer which i did at the same day at 21.15 hrs where as my billing time was 20.11 Hrs. During the time of lodging the complaint also i have informed that it was my mistake and your hence lets come to win win situation where in your customer service staff has asked for 48 hours of time so that they could check the thing if they found that they have an excess thing they would definately inform me but unfortunately till now over past two months no intimation has come to me.

By raising this point am definately not expecting the refund of Rs. 299 what i was billed but what the issue by raising is that whether this type of things is being done by staff with the knowledge of the management or not is my doubt??.

If its done with the knowledge of the management definately you are cheating the customers probably i would be first person to stop the customers from coming to your store. This needs total correction.

If its done without the knowldege then you staff is deceiving you please have a check and proper control. In my issue there would have been definately involvement of staff where staff would have taken away this packet by not giving it to the customer.

I am not expecting a reply for this mail which i would have wasted almost an hour in drafting the reply but why i thought i should bring it to your notice is that you should not get a bad reputation by doing this type of things since i love to shop in big bazar in any part of the country as i extensively travel.

we bought a godrej digital safe locker from home town a division of home solutions retail ltd.on 05/11/2009 that on 5th of november 2009 for which we paid Rs.13965 the same day .The store manager promised to deliver the product within 48 hours.They had given us only the advance receipt (advance receipt no.[protected])
Today it is 20 th of november 2009 yet we have not received the digital safe locker .on repeated phone calls to the store we getiing the same answer to wait for 2days since 2weeks.we made call on 19th nov. for which they said to deliver the product by evening.

The reason why i am complaining about this retail store is this is not first time we had this experience.we bought a television in this same store during diwali festival offer time.they promised to deliver the television by next day evening.but we got it after a week that too after repeated phone calls.

We bought another product kent water purifier on 5th november 2009 the same day we bought the locker.we got it delivered after one week.again a week delayed.on top of that the installation service was not done untill 19 th november .only after repeated calls to the store they had sent the person to install the kent water purifier on 19th november 2009.

purchased one koryo stem iron ksw11x sr.no.07359 from big bazaar Zirakpur 140603 on 30/08/09

it has stopped functioning

kindlydo the needful

regards

sanjeev nehra

Dear sir,

On 14th Nov, 2009 i have purched BB Gift Voucher at one of Malad stores and on 15th Nov. my family & myself visited at Malad store for shopping.

After spending 3- 4 hour , when we came at the cash till for billing after all our things were packed at the time of payment the BB Voucher were not accepted as their system has some problem.

When we tried to speak thier floor manage, he also refused to co-operate the customer keep on saying that their system has problem.

But we tried to convince him that the BB voucher are pre paid voucher and there own voucher there should not be any problem to accept. If they have any pitty on their customer they would have accepted and make bill later on Once their system is up.

This has been very dissappointed us, we have waisted 3-4 hour in shopping and we left from there without any purachse.

I would have purchased the same on credit / debit card, but my family deceided not purchase any thing from BB. Non of the staff were ready to co operative with us.

But i was highy dissapointed as my son has selected some computer games and he returned with empty hand.

Very bad experience we had at Big Bazaar, Malad, we could'nt understand that their own BB Voucher were not accepted and a very shamefull to BB.

We have communicated to all our customer not to visit BB with Vouchers for shopping and to return those voucher to us. My cutomer should not face as i faced at Big Bazaar at Malad.

regards,

V M Sulakhe.

I would like to put my case bluntly. We are the routine customers of Big Bazaar, store located at EDM Mall, Anand Vihar. We have never faced such type of issue while shopping with any brand or store. We went to the big bazaar store at EDM and when we asked the luggage storage guy(sitting outside the store) to keep our bags outside the store, he said that there are no tokens available at the moment. We said ok. we shall wait for sometime here. Then he said - madam you can go to the baggage counter few steps ahead. Hence, we went to that counter to keep our handbags and got to know that we need to pay Rs. 10/- towards the same. This is really surprising and shocking. This is not a matter of Rs. 10/- or so but a very shameful matter. I mean , v go to various big or small stores at various malls, but we never intend to pay xyz amount just to keep our bags out. This is really disgusting and painful. plz look into the matter. We have already registered our complaint at big bazaar's website.

I would like to share my bitter experience of buying a Kodak camera, cash memo # T42/19418, from Big Bazaar on Dhanteras which screwed me up big time.

There was an offer going on, on purchase of above Rs.5000 they will give a gold coin on that day.

I ordered a camera and made the full payment on the same day, they called me to collect the product after 3 days which they failed to meet, then again they called me after 3 days and missed the commitment the 2nd time. Finally I wrote to [protected]@futurebazaar.com & [protected]@pantaloon.com only to realize that these are just to fill up their 'contact us' section in their web page and are of no help literally.

I collected the Kodak camera after 7 days from the date of purchase and got the charger of Sanyo, on asking the reason they said "NO STOCK".

The gold coin was not available even after 7 days of the payment made and I am still waiting for them to call me for that counting the 3rd day to end since 22nd October.

I have written them again and they turned their deaf ear once again.

I request you all please think twice, thrice and finally do not agree to a buying decision of costly items from BIG BAZAR.

They don't even care for your mails to fulfill the gaps to improve their crap service. And they are quite comfortable this way.

Lets see when the gold coin comes finally.

With thanks

Me and my wife reached the all new glossy HomeTown in Rajarhat Kolkata within a week when they opened. Looked at the Modular Kitchen section and asked for a design as per my requirements in early Aug. They were so nice to us and took the money in advance for the design. A guy came to my house and took all necessary measurements. They asked me come down to the office after a couple of days and showed me a design, which my 4 yr daughter can make without any problem. It was bogus. I showed that I am not happy and guided them with my thoughts and finally they could translate my ideas. Now the sadest part came.. I wanted an open-kitchen and asked the people at Modular Kitchen if they can take the responsibility of breaking the walls, finishing and everything else. The head representative there told me that he can arrange everything. He sent a person and he told me that he 'll take 2 days to break the wall, it took 5 days. He promised me to send 2 guys to work but sent one guy and he worked part-time. Then he told that he won't clear the rbbish.. After that, the kitchen cabinets were ready and Modular Kitchen said they 'll take 2 days to fit it. I am not beig able to explain everything but I could not use my kitchen for 2.5 months and still the kitchen fittings are not yet ready. HomeTown Modular Kitchen service is worst. You 'll definitely suffer if going for it. The customer service is horrible.. They never keep their words. Beware...

Hi
I have purchased a car wax from Big Bazzar (Pantaloon Group) white field bangalore,
as per the instruction given in the Formula1 tin i have applied the same on my car , atlast after completing the waxing process, i observed red patches formed on the car ....

I have approached Big Bazzar management regarding the same, they are working on it .... till now (For the past 1 week) i dint get any response from them

Regards,

Madhu

I had purchased a cabinet from Home Town on 30/09/09 and was assured that it would be assembled within 48hrs of its delivery which they claimed was a standard that they are are known for. The product was delivered on 05/10/09, and i got a call on the same day that it would be assembled positively on 07/10/09, however no one came and i had to call them back as i had wasted the entire day waiting for them. I spoke to Saugata Saha from the fittment department who assured he would get it assembled. On 08/10/09 the fitter came from Home Town and assembled the product but for my shock the product was damaged. It had a door that was damaged and the fitter initially saying that it is just a scrach later agreed that it is a damaged door and i can write my complaint on the Job Card and it would be fixed. He refused to give me a copy of the jobcard, however on my insisting he handed over the copy to me his name was Tapas. I waited for a couple of days when i didnot hear anything back i called up Home Town and was told there is no complaint under my name with them as they do not look at the Job Cards. I registered another complaint # 39019 and again spoke to Saugata who again assured me that he would either get it fixed today or get me speak to the head of their department whose name is Sweta Banerjee. however he called back assuring that next day some one froom Home Town would be visiting to have my product fixed. Till 31/10/09 no one came and when i called back again on 31st to Home Town i got another shock that my cpomplaint was registered for a faulty Gyeser(i have never bought a geyser from them). Again i have been told by Saugata Saha that it would take couple of more days, however he has been unable to provide any reason for the delay. And I have been refused on requesting to speak to head of the customer service/ fitment dept. Ms Sweta Banerjee claiming that she is busy with other customers and they cannot do anything.

I have purchased refrigerator from Big Bazaar Chinchwad Pune on 15th Oct 09. The refrigerator had scraches on it and we immediately informed Big Bazaar about this. They told us they will sent technician within next 3days. But no technician came till today. We are repeatedly calling them and complaining them about the problem and the manager there told us that technician will come and inspect but till date no one has come.They have told us that they will replace the refrigerator once technicain inspects it but nothing has been done and its been 2 weeks now.

Request you to please look into this and do the needful.Big Bazaar Chinchwad Pune contact number is[protected]

I HAVE PURSCHASE A MOBILE HANDSET FROM BIG BAZAAR BUT THEY R NOT GIVING NOKIA FREE ACCESORIES WITH NOKIA COMPANY IS GIVING IN THEIR COMPANY OUTLET. THE ACCESORIES R KEPT WITH BIG BAZAAR THEY R UN ABLE TO REACH COSTOMER. DETAILS :
BIG BAZAAR RAIPUR - 492006 , CHHATTISGARH
INVOICE NO: [protected] DATE : 14.10.2009
PRICE : 13491 ( RS . 1500 (WIRE LESS HEAD PHONE) ACCESSORIES IS KEPT WITH BIG BAZAAR WHICH NOKIA COMPANY IS GIVEN TO CUSTOMER FREE WITH NOKIA 5800 XPRESS MUSIC HAND SET )
TIN NO:[protected]

This to inform you that few of private security companies has so much of authority that they are surpassing the law

and order.I met with an incident while shopping at BIg Bazaar at MG Road Trivandrum.The security guards behaved

indecently and rudly with me and my wife.
We suffer too much due to there security breakings.The incident as happens that day- we have purchased one dress for

our kid but at the billing counter they forget to remove the security alarm tag and it passes with us out of the

gate.while reaching home we found that security tags is not removed and we can not remove it at home without

damaging the dress, what we thought that we will take that dress next time.NOW the stories is the dress is inside my

wife purse and we have entered inside big bazaar.while going out the security alarm started beeping due to security

tag with that dress.within a min all the security staff gather around me and my wife and they started shouting on

us. we dont know malyalam and they were not able to understand hindi/english.They didnt asked for my ID card, as I

was carrying at that time my office id card forcefully they have searched my wife purse and they have taken me to

the basement, I was trying to explain everything but they were not ready to listen.I have sent my wife to home alone

for bringing the bill. I have stayed there in the big bazaar in the basement like a theif for one hour.
After getting the bill and verifying then only they freed us.
sir they have no rights to retain someone like this.My grievance with the Consumer affair law enforcing authority to

please take appropriate action and dont give so much of authority to any private security firms.

About a fortnight back on my way to Mysore I asked my driver to pick up a few packets of oats biscuits from Big Bazaar after I reached Mysore we opened the package and found the following
1, 6 packets of Mcwhities biscuits were beyond the sell by date
2, 4 packets of American biscuits nearing their sell by date marked with the green dot contained fish gel and therefore unacceptable and misleading

One expects at least big business to be responsible!

Hi,

I would like to protest against Big Bazar, sector - 38A, Noida regarding Incorrect Bill.
I purchased household items from Big Bazar, Sector-38A, Noida on 08/10/2009 and found that INCORRECT NET AMOUNT IN BILL. It should be Amount Rs. 4197.00 instead of Rs. 4297.01 in Bill.
I am attaching the details of Bill as follow:

CASH MEMO: T32/11027
DT: 08/10/2009
Time: 21:33:00
DL no. 32/21/20
TIN: [protected]
CST No. KR 5211112


Request to you look into this issue as this is very serious mistake on the part of BIG Bazaar which is making a big reputation name in retali marketing.

I ordered a digital camera worth Rs. 4800 and Aramex (another group of robbers), delivered the wrong product and it was a small usb key worth some 20 rupees and covered miserably and when I asked for some explanation, they pretend to do the necessary for the possible mistakes and I 'm still waiting for them to refund the product!!!
Don't waste your time ordering in this site! Futurebazaar as well as Aramex, they are robbers!!!!

they pretend to deliver within 48h, this is no truth!! either you never get delivered at all or else you get delivered something worth not more than a penny !!!

HI,
I HAD ORDERED A SOFA SET, A WARDROBE, A LIBERTY BED,A NIGHT STAND AT HOMETOWN KOLKATA ON 15/8/2009.I ALSO PAID THE FULL AMOUNT ON 27/09/2009 VIDE RECEIPT NO:1793.I WAS TOLD THAT MY PRODUCTS WILL BE DELIVERED ON 04/10/2009,BUT TILL DATE I HAVE NOT RECEIVED THE BED.THE HOMETOWN SALES PERSON ARE SAYING THAT THEY DON'T HAVE THE STOCK.BUT AFTER 3 DAYS WHEN I CALLED THEM AGAIN THEY SAID I WILL BE DELIVERED ON 9/10/9.A CALL FROM THEIR WAREHOUSE WAS ALSO MADE TO ME AND I WAS INFORMED THAT IT WILL BE DELIVERED ON 10/10/2009.BUT I AM SORRY TO WRITE THAT IT DIDN'T HAPPEN.I REALLY FEEL THAT THESE PEOPLE HAVE NO CO-ORDINATION WITHIN THEMSELVES.ONE DEPARTMENT CALLS UP AND SAYS THEY DO NOT HAVE ANY STOCK,OTHER SAYS IT WILL BE DELIVERED ON TIME ETC.ETC. I AM REALLY FED UP.THEY ARE ALL CHEATERS.PLEASE TAKE ACTION AGAINST THESE SO CALLED BIG STORES.

I have purchased furniture from Home Town, Kolkata and it was supposed to be delivered on 6th October. On 6th evening, when furniture was not delivered, I called Home Town and I was informed that it will be delivered on 8th. On 8th morning, I called Home Town to know the status, I was told that they will delivered it on 10th and when I insist to know the reason of this delay, I did not get any satisfactory response from them. I do not know what I should be doing? I have spent my two days in my house, waiting for furniture to be delivered and every time I get a new date. Can any one provide me customer grievance redressal contact number or email id for Future Group or/and Home Town?

hello sir/madam,

this is a complaint on behalf of Big Bazaar customers... as i was went to Big bazaar for shoping on sunday (Sep 4th, 09) and we found many mistakes in billing... as they have charged high amount then what its apprear for products.... and this problem is not only for one billing.. but for all other ppl who came for shopping...

by this, they make lot of money by fooling ppl.. as many of customers dont check bills... also, we would have understood this problem if its for 1 day... but on tuesday, one of my friend went to Big bazaar (malad west) for shopping and still he found the same mistakes in billing....

so this is request on behalf of all customers to take neccessary actions against Big Bazaar (Malad west) so that customers will not be loose money by this scam used by Big Bazaar..

thank you..

To,
Customer Care,
Home Solutions
Subject: Customer Dissatisfaction, Harassment and Compensation in lieu of

Dear Customer Care,
My miseries started on 15th August, when I read an Advt. In one of leading daily of Delhi that Home Town at Great India Place Noida is offering a 40% discount on Modular Kitchens.
I contacted yr representative Ms Neeti Batra over the phone, took an appointment and reached there with all the dimensions of my Kitchen. We finalized the kitchen and agreed on price and immediately deposited Rs 25000/- as token money the same day i.e. on 15th August itself. I was informed that someone will visit my house with in next two days to take exact measurements and then my order will be sent to factory for manufacturing and will be delivered to me in 25 days (by 9th Sept).
One person did come to my home and took the measurements and I thought that now my order would be place, but then i was informed by same Neeti Batra that I need to come and sign on the final drawings as approved and deposit 50% of the total price as advance and then only order would be sent for execution. I went there on 23rd August, signed the drawings and deposited another Rs 25000/-, and then I was informed that now 25 days will start from 23rd August and ordered material will be delivered on 19th Sept. I went back home with the hope that the ordered material would be delivered to me on 19th Sept and started making all necessary arrangements to dismantle /renovate my existing kitchen so that I keep things ready when they deliver.
In-between on 28th Aug, I again called Neeti to know the progress, and came to know that she has left the company and another person Ms Jaspreet would be handling my case. I immediately contacted her and she informed me that my Kitchen has yet not been even sent to production for manufacturing as our drawings have not been finalized yet, however when I narrated the whole story to her and informed her that I have already signed the approval of drawings 1st on 15th and then on 23rd, she informed me that all right now we will place the order today for manufacturing and it will take another 25 days from today and now the new date is 23rd of Sept.
I asked her to make me speak to her senior and then she introduced me to Mr. Paras, who is the store manager, I explained the whole story to him and he assured to me that, I need not worry and he will ensure that the Kitchen is delivered to me on 19th itself, and I should start the alteration / modification / dismantling my kitchen such a way that I complete all activities by 19th Sept.
However, on repeated conversations with Paras, he finally informed me that my kitchen is getting dispatched from Nagpur on 19th Sept and would reach Dadri ware house of Home Solutions on 22nd and would be delivered on 23rd. I organized everything accordingly and stopped using my Kitchen since 17th Sept, and going to Hotels / Restaurants since then and made all provisions to keep it ready by 22nd Sept, however when I checked with transporter (safe express) I came to know that my Kitchen has been handed over to them only on 22nd Sept and will be delivered to Home solutions only on 24th.
Today is 25th Sept,10.30 AM, so far there is no sign of me getting the Kitchen and all your people including Mr. Paras and warehouse in-charge at Dadri are lying on me and are making false commitments.
I have suffered heavily due to all this and and am without Kitchen / home food for the past several days and still do not know when my kitchen would be finally handed oner to me.
I call for an explanation, strict action against guilty and a suitable compensation to me by Home Solution for making me suffer so heavily.
Pls revert with yr action and compensation to me.

Dr. Arun Malhotra
[protected]

My name is Sagar Jaswani, staying in Pune, working in a software company.

My family had bought a king size bed set from HomeTown :: Ishanya Mall :: Yerawada :: Pune, on 25 Jan, 2009, receipt number [protected], worth Rs 25,000.

The bed set which was in display in the HomeTown mall, which we had selected and the one which was delivered were not the same, the one delivered was old, resale piece.

When the bed was dellivered, on the spot we lodge the complaint on all the receipts, with the promise that the complaint would be taken care of. Though we followed for some time, but nothing positive.

After just 6 months, in Aug 2009, the bed base got completely cracked, the back started sounding and had cracks, also the side started peeling off, ie all parts of bed started cracking in just 6 months.

We again log a complaint in HomeTown furnitures, for a replacement, since it was wrong piece since starting and all parts at the end cracked just in 6 months.

With after 1 month of following, what we get response from customer care manager Miss Pragya, is the replacement of base and repair of the remaining bed.

Its a plain cheating to a customer, have all the receipts in hand where i have filed the complaints.