Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I had done shopping on 11th of August and from Big Bazaar Zirakpur Punjab and my bed number is 20 996 I was to receive cashback of around 1200 on grocery that had I had purchased but when I tried calling them they refuse that you won't get any cashback but at the time of purchase I had asked help desk and told me that you would receive cash back within 4 days this is a case of pure cheating

To
Manager
Customer care
Easy day
Future retail

Dear sir/ madam,

I am staying at new rajinder nagar, new delhi 110060 and near by we have easy day store at double story, new rajinder nagar.

Your store manager was telling about many features of your easyday membership card costing 999 in which he said we will get rice, flour, spices and sahmpoo.

Now when i went there i was forced to take one brand of 5kg pack, unknown spices that too on mrp, and 2 brand of shampoo and no flour.

When i objected to this wrong information while selling the card he said these things are optional if i don't want i can leave it and he refused to listen to our complaint and took his cell phone and told his cashier to cancel our card.

I was not expecting this rude behaviour from this big brand.

1. Your sales people force customer to buy membership
2. They tell many false promises
3. When customer comes for redemption then they are forced to buy limited items that too of some other brand.

Why we were not given full information about 1000 rs membership card in advance and when customer asks for answer you cancel the membership with the threatening that all purchases discounts offered made through this card would be deducted first and then the balance payment would be made.

I demand immediate reply and action taken against your staff and if you are supporting this then it is your policy to cheat and make customers by giving them wrong information.

My membership no is[protected]

I will wait for 24 hours after that i will file complaint with goi consumer department and with delhi government shop and establishment dept.

Manish bhatia
New rajinder nagar
New delhi 110060

Enclosed the copy of bill on which it is written that my membership is cancelled.
Card copy

Cc. 1. Jai gopal
Advocate,
Supreme court of india
2. www.consumercomplaints.in

Very rude behavior of store manager and csd person i and, they are in responding since 2 hours i lost my bill they were un help full and very rude response to they waited me for 2 hours and finally they throwed out of the store i have call recoding also i will file a case on consumer court my mobile number is [protected]., store is in santosh nagar big bazaar, saroornagar, hyderabad

I am vinay nathu vavhal emplyee code 014364 (Uan no.[protected]. I am try to withdraw my pf since last 4 years but can't get. Now i once again fill form and submitted to hr department. Now my pf form showing at consultant in your pravah site since last 5 months. Why my pf form not submitted to pf office? Now what should i do?
My contact no.[protected] & mail id vinay. [protected]@gmail.com
Pls revert back with solution.

On dated 14/08/19, i have visited bigbazaar located at kankariya, ahmedabad & purchased products worth rs. 6, 596/-

(My invoice no : [protected] & transaction no: 54060)

At the time of billing cashier done a mistake & he didn't applied paytm promo code where i suppose to get benefits of rs. 1200/-.

He told me promo code applied but cashback wasn't received so i waited at billing desk for 15 minutes & 3 times i given my mobile to him for rechecking. At the end he said its done & you will receive cash back in paytm within 24 hr.

On 16/8/19 cashier accepted that it was his mistake & he forgot to apply code. And told me to visit bigbazaar again, we will arrange to adjust your loss.

I visited bigbazaar again but instead of fulfilling their words his manager (Rahul g. Rajput) started talking arrogantly, behaved badly & given me reckless answers.

He told me that "you can fight with cashier, if cashier is ready to give you money from his pocket then take it or else you can do whatever you would like tk do. We don't care."

I also mailed to bigbazaar but till yet problem not resolved.

On dated 14/8/19 i have visited bigbazaar located at kankariya, ahmedabad.

(My invoice no : [protected] & transaction no: 54060)

At the time of billing cashier done a mistake & he didn't applied paytm promo code where i suppose to get benefits of rs. 1200/- (Rs. 600/- as paytm cash & remaining rs. 600/- as electricity promocoads)

On 16/8/19 cashier accepted that it was his mistake & told me to visit bigbazaar again at evening, we will arrange your compensation.

I visited bigbazaar again but instead of fulfilling their words his manager
(Rahul g. Rajput) & started talking arrogantly, behaved badly.

He told me that "you can fight with cashier, if cashier is ready to give you money from his pocket then take it or else you can do whatever you would like tk do. We don't care."

I also mailed to bigbazaar but till yet problem not resolved.

Dear sir
I had purchased something from bigbazaar esplanade bhubaneswar on 13th august 2019. From which something i had given for home delivery. But your delivery person came and returned without delivery our goods. I had given complaints which number is bb[protected]. So kindly send it as soon as possible. My contact number is [protected]. [protected]

Thanks
S k das

I have been purchased groceries against invoice no [protected] and goods delivered at my home as home delivery next day of my purchase but one item which is last of the invoice item PLYST Container's one lid was missing and I asked delivery boy for the same than he asked big Bazar local customer care and assured lid will be get delivered very soon but do far lid - missed item not delivered. Hope as a professional I'll get solution for the same.

On august 18th, i went to big bazar outlet which is at center square mall, kochi.
I bought a potato chips packet - brand - dev
After coming home, we ate it and it tasted bad. When checked for the shelf life, the product has been expired.
I seriously wanted to take an action against for keeping expired products. There are kids who love chips and if i had consumed it ignoring the taste, i would have got food poisoning.
I condemn this seriously. I can provide photos of the bill and the product bought.
How can such a reputed store be so careless?
I have spent money to buy an expired product.
I request a serious action and compensation for the product.

I got ₹1500 worth of groceries yesterday in the evening from big bazar varanasi, gulab bagh branch. The cashier did not pack in my bags, colgate toothpaste worth ₹163 and soyabean oil worth ₹80. On confirmation he said yours have been packed in your bags and these items are not yours. On rechecking i myself found that the oil was missing from my items. On which another staff asked him and told him to keep the oil in my bags. When i came back home and rechecked my items colgate toothpaste is still missing. This kind of mistake is seemed deliberate. I request for a quick redressal, on the matter and my colgate toothpaste which i bought yesterday.

To
The head
Big bazzar
Jessor road, barasat
North 24 parganas
West bengal

Sub: misbehaviour of security staff at big bazzar, barasat, west bengal

Dear sir,

Myself pankaj basu and my nephew arnab basu both entered at big bazzar, jessor road, barasat, north 24 parganas, west bengal on dated 15th august 2019 at 8.15 pm and come out at 8.35 pm without purchasing anything but a diary milk cadbary kept in my shirt pocket which cadbary has given my sister to my nephew before entering at big bazzar.

When i was coming out from big bazzar, the security person asked me the bill suddenly, and i shocked and asked, which bill? He told me the bill about cadbary which is kept in my pocket.
I was making him understand that it is not taking from your store, it has already kept in my pocket when i was entering at big bazzar but he started to speak manner less talk and also done very misbehave with me and converse with me very rudely in presence of my 7 years old nephew.

It is very prestigious matter for me as i am a regular customer and maximum staff knows me by face.

I informed to security incharge mr avijit pal, and he admired my matter and asked apology.
So i therefore request you to please look into the matter very seriously.

It is my request and suggestion that primary action should be taken by you which is mentioned below:

1. To be checked cc tv footage between 8.15 pm to 8.35 pm.
2. To be make strong checking when people entering at your store.
3. To be proved that cadbary was keeping in your store.
4. To be trained your security staff, how to converse with gentleman.
5. To be transfer from barasat big bazar store.

Thanks & regards
Pankaj basu

I am writing to express my dissatisfaction about my recent purchase of a product from your retail store at big bazaar, diamond city mall, jessore road, dumdum, kolkata.
It is very unfortunate for a regular customer like me to have such an experience which is so weird.
I purchased two bottles of soft drinks on 14th august, 2019 which had the offer "buy 2 get 1 free" after assuring it from one of the staff employed on duty. But the cashier charged me the price of entire 3 bottles of soft drinks, which i came to know after checking the money receipt after returning home.
Today, on 16th august, 2019 i again visited the store with the soft drinks bottles and the receipt and explained to the customer service desk about what had happened.
But to my surprise, instead of listening to my problem and providing service, the lady in the customer service desk started misbehaving with me and said neither am i going to get any reimbursements in future pay wallet nor the given offer. When i asked to provide the phone number for customer redressal and higher redressal cell, she replied that she herself was the higher authority there and no one else.
As per my knowledge the duty of csd is to safeguard the customer and address their problems but i received absolutely different treatment.

I would request you to please investigate into the matter asap and reimburse me at the fastest. Or else, i will have to move with my issues to the consumer redressal forum.

Regards,
Sarmistha dhar,
[protected]

At big bazar diamond plza mall i had the worst experience of my life as the executive dealing at the exchange counter i. E. Customer service desk, misbehaved wid me & my wife like anything. Have been a very valued customer of big bazar. But after this behaviour i wl discontinue. His name is pradhan paul. M attaching a pic f his & expect a stern action & aplogy frm him.

I was shopped on 9th aug 2019 from big bazaar, mdr mall, chandrapur, at that time salesman told me, "u will received difference of selling price and future pay price in ur future pay account and also u will get 20% cash back i[censored] purchase above 3000 rs. And also same offer clearly mentioned on products tag.

But i didn't received difference cash back in future pay account. When i did complaint they told me that offer is ended from 9 aug.
But still big bazaar uses tag of this offer and making customer fool.

We went in sunday to purchase stuff from big bazaar, jadavpur, orbit mall and till date the deliveries are not being done..in today's fast world where customers have numerous options, do you think it is justified anyways

Besides yesterday we called the store, they did not replied properly and told they will get back to us on the status within 5 minutes and till now we are waiting for the call

This is just unbelievable

Though we used to purchase from bb guwahati when we were posted their and everytime we used to get deliveries the same day...

So this seems mere an issue of particular store

But this deteriorates the overall image

The app and the customer service attached to it is absolutely terrible and are of no use whatsoever. I bought items for rs 2500 from udupi bb today and tries to credit my fp account. It showed failed thrice and then finally i paid and exited. Suddenly, all the failed became success and my account got debited 4100 rs which got transferred to my fp app and now they refuse to refund or transfer that money back to my account even though it was clearly a mistake from the apps side. If they keep working like this, they will lose a customer
Never going to a bb again. As a student, how the company and their customer representatives behaved was extremely demeaning and disappointing. Expected much better from such a so called 'experienced' company.

Hi,
My experience is based on the purchases made at big bazaar outlet in the bokaro mall (Bokaro steel city), jharkhand.
Usually at the counter after paying for all purchases, we wish to have carry bags for transportation like at any other stores.
There are many stores who do not charge for carry bags (With the store’s brand name) and are offered free (Which makes sense as we are already buying their products).
This is also a regulation under government body that levying charges on the carry bag and endorsing its brand on it is not legal. (I can provide articles if needed where a renowned retail chain was recently fined for doing same).
Also the rate of these carry bags varies between 15, 20 and 25 depending on the occasion/ festival days.
Now being a regular and responsible customer, can you kindly provide an answer to why this is being followed in this outlet and no action has been taken under your jurisdiction.

Hi,

I did the purchasing on 10th august 2019 at dlf mall of india, big bazaar for rs. 6049/- having tin - 16/80853.
The cashier has updated incorrect mobile number in the bill. Cashier also realized that he entered the incorrect mobile no, he immediately called his manager mr. Navrangi singh, who assured me that the problem will be resolved next day.

I have made number of trips to this big bazaar and met number of managers including mr. Navrangi singh. All are communicating that it will be done next day.

Please rectify my problem as the managers of the big bazaar store in the dlf mall seems helpless.

I want the number to be corrected so that i have the future pay cashback in the correct account.

For ready reference, attaching the copy of bill.
Regards,
Nitin sarna

Pls find attachment.
I purchased goods of rs. 6152.93 on 13/08/2019. They didn't advice me to payment through paytm, then you got cashback. As i was unaware i paid through card. When i asked about paytm cashback of rs. 1200/- as advertisement shown everywhere. They told me i should pay through paytm. I told cancel the payment & let me payment through paytm. They denied. They didn't supported me. By this way loss of rs. 1200/- (Paytm cashback) bear by me. Do the needful.

Had been to bb pondy bazar around 11.45am today.
It was full of people with only two counters operational
And one fast counter 5items only.
Seeing the rush i picked only 5 items. Went to that counter, the sales girl refused to bill seeing 500₹ note in my hand ₹122 was my bill amoubt
She insisted that i give₹22 change.
I gave, then she started billing, then insisted on 100₹ note
I didn't have the note hence couldn't give
She insisted rudely
I told her to keep the stuff
Then stomping her feet and muttering tamil bad words she left the counter threw my change of 400 at me.
Please note consumers r not beggars
I for one will never step into bb again
And so will my friends and relatives