Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

On 2nd i visited db mall big bazaar were i done shopping amount rs 2134.57. Today when checked one product that is desi eggs amount rs 90/_ severe faulty smell from outside. I request you to send somebody at my house no 4 regal kasturi, regal town bhopal after 4 pm anyday and replace the eggs otherwise i will send the same to good inspector of locality and ask to take strict action.

I surprised how can big bazaar offering faulty or ducts which impacts health in a big way.
Memo no 0474243. Till no 22 ch 510296
Article no [protected]

Regards
Arijit bagchi
[protected]
[protected]

Hi,

My name is deepti. I went to shop from big bazar store at malad west infinity mall on monday 2 sep 2019.

I would like to report a staff misbehavior towards me at counter 1 near exit around 5:30pm. After i helped her bill my items, i moved forward to help with packing.

In the meantime the cashier added another item that was lying on the table. Ones noticing the same i alerted immediately saying that the item was not picked by me.

To that your staff started yelling at the top of her voice at me irrationally. Her behavior was very disrespectful and intimidating.

Such aggression is surprising by staff that too with customers.

My total bill was charged upto 2687.10 inr. I did get the refund of 675 inr, but such behavior is very demeaning and shows lack of tolerance.

I hope you would take actions for such misconduct.

Thank you,
Deepti
[protected]

Kindly refer to your mahabachat offer from 10.08 to 15.08.19, where 2 offers were highlighted.
1. Cashback rs 600/&1200/ on shopping of 3000/&6000/respectively.
2. Some items were highlighted with normal price & fp price ie other items which was not highlighted have normal price means no cashback on that items.
Accordingly we purchased on 10.08.19 for rs 6171/vide till no 5, txn no 50761, st no 2959/having following highlighted items.
1. Tilda rice+sugar+sunlite oil with normal price 969/fp price 775/
2. Tajmahal tea 2 pack for 760/ fp price 584/
3. Tide surf for 544/fp price 436/
4. Golden harvest rice for 309 (Although amt was 299/) fp price 239/
5. 5 following items highlighted with additional cashback of 20%/
2 bournvita for 410/
Lifebuoy handwash for 175/
Menthol shampoo for 450/
Dove soap for 530/
Pears soap for 530/
Alongwith other 26 items non highted for any offer of cash back.
But we have got only 200/ (Out of 1200) on 01.09.19 not of highlighted items as per details above from 1 to 5.
Kindly look into the matter & allow offer amount as per above in our fp wallet.
K l vadhwani
[protected]

I had purchase inventry from artia mall worli bigbazaar picked for home delivery but some product has missing delivery boy refused to accept that thing. Till date i have not receiving my delivery. Kindly look in matter its hars to do good for me its realy unexpected from you side kindly resolve the matter or refund our amount which you have deducted from me

Purchased one suji rusk from big bazar vasal mall on 31/08/2019 bill invoice [protected]. Print rate is rs. 63/- only. There was a discount of rs. 30/- on it showing in your display & also enquired from bill counter. But on bill receipt, store charged rs. 68/-. I don' t expect this thing from your reputed store. Please reverse excess amount you charge from me

Hello team

Transaction done at 28-october-2018. Offer mentioned for sugar + oil + atta 5kg around apx 650-685 rupees. But, they billed same normal selling price.

5kg sugar charged price - 216
Oil charged price - 466
Atta charged price - 202

Additional details:

Koryo: [protected]
Dis items: 4
Tax invoice number: [protected]

I did not check it out i trusted they are big brand. Then they would do correct billing. After i received home i checked it. I found there is mistake is happen done from big bazaar side. They in-charge told me to share the paytm or phonepe number to send around 170 rupees. I told them i will go to consumer court. I forget to complaint later. I called from my mobile number: 955158 — 5095 —[protected].

I purchased merchandise worth ₹2500. And discount is 40% on mrp. So actual price is ₹1500/- after discount but they charged 1573/- including extra 5% gst on discount price. It is fraud and when i asked to their executive, he told me that gst will be charge extra after discount. And if you have problem, then you should complain to consumer forum. So i want justice now.

I got the credit note against one of the article that was wrongly billed and that credit note was required to be used within one month but i reached on completion of one month (On next day) but the staff denied that it will be not utilised. I could not used it in one month as i stucked in some real emergency. I waste my conveyance charges and credit note amount as well. Very inhuman and bad from big bazaar.

I purchased 1.945 kg of shimla apples from big bazaar hinjawadi on 28-8-19. The future pay price was rs. 79/kg. I was billed @ rs. 135/kg (See attached invoice) and was told that on payment thru future pay, the excess charge i. E. The difference between rs. 135/kg and rs. 79/kg will be credited to me within 24 hours.

I have not received the credit till now

They charged for carry bag an amount of Rs.5 on which big bazaar was advertised. I asked him that there was Big bazaar advertised and that he should not charge for the cover, he was rude and if you want you take Or else carry the items like that. I told I would complain. He was like do whatever you want to do. Because I could not carry the purchased items without cover, I had to pay for the cover and take the items.

Please note that After giving so calls to big bazar and koryo company, complaint of my koryo Lcd no response has been given to me from last 20 days.i have purchased koryo tv from big bazar. with in 20 days My Lcd were not starting and having panel problem. I logged an complaint through big bazar but no response from both koryo as well as big bazar then I visited to vashi big bazar because no there were no solutions for me and Customer care Mr Ahmed Pathan & Madhukar s committed me that they will be replace my LCD after koryo engineer's visit, engineer visited after 10 days of my complaint after that from last 20 days i am calling to vashi big bazar they are not receiving my phone I spoken to Ahmed and they said that they will get back to me but no any response from big bazar team.now its more than 25 days Is there anyone in big bazar who help me to sort out this problem, because with in a month tv is getting problem the and no solutions from you as well koryo, is this customer service that you are providing to customers. And for future I will never get back to big bazar because I got cheated and I'm also going to make an police complaint that faulty tv given to me and there were no solution.
I want replacement of my tv. I need answer on belo no
my no is [protected] jagadish kadam [protected]

I bought real fruit juice orange flavour and other things tonight from bug bazaar nashik road and I found seal broken of the tetra pack. I would like to get a refund or replacement of the product. I would like a complete replacement or refund of the product or the cost which I paid. I cannot trust the brand anymore as there are recurrence of such incidences and this is my first time that i decided to post complaint about this issue. I am sure you will take an action on this immediately.

I placed an order on brand factory..
My order i'd is 34253...
I placed it on 22nd june..
It delivered to me on 28th june.
I kept return on the same day due to poor quality of clothes..
They came to pickup on 15th july!
From then i keep calling this brand factory customer service and they keep telling me that we will initiate with in couple of days.., with in this weekend.. I called 10tumes nearly and they gave the same answer...
I fed up...
I want the my money return and compensation too for the pain they created and loss of my money and time

We had purchased a cooler which had leakage issues so they replaced it with another model which they made me pay an additional 600inr that one also had issues with water coming out from the vents we were promised a refund for the products or a service on the 19th june and now the manager isnt answering to calls or responding big bazaar royal menakshi mall, bannergatta road, bangalore store manager - big bazaar - store manager ravi - +[protected]

Iam one of the customer in airtel. Iam using corporate connection recently my sim was damaged in informed customer care in saligramam branch near in avm studio. They asked to we need your company new sim request in letterhead. I bring the same and submitted your branch they give new sim also she said with 48 hrs activated the sim. Iam submitted the document on friday (23/08/2019) but today (27/08/219) today i ask to same branch that lady staff talk hardly. After that i talk to other lady staff. I ask your said 48 hrs till the document keep in drawer now only she see the document other lady staff ask me sorry. She handling customer very hardly she name is surya pls take acton. Otherwise your only loosing the customer.

Rs. 500/- should have been credited to my account but still not updated. My mobile number is [protected]. I talked to customer care and still no resolution. An email chain is going on but no one even replies to the email even after multiple follow ups. The request id is 19178617. Please refer the pic i uploaded for the recipients and subject line of the email.

Recently i placed an online order and the order id is[protected]. It was in offer buy 1 get 2 free, so i was expecting all item will be delivered on same time but they didn't deliver. 1st item got delivered before 10 days of 2nd item and while delivering 2nd item came to know 3rd item is out of stock. So they canceled the 3rd item and told we will refund 1rs for 3rd item. As i paid 1 rs for 3rd. But for me it was total divided by 3. So i asked to give the item whenever it is available or give something else otherwise i would be in loss. They didn't agree and asked to cancel all item. Bcoz the item delivered in intervals so i had used the 1st item. So they were not ready to take back their item nor refund the amount. Why they posted the item which is not in stock? Is it good way to cheat the customer fbb have decided?

To,
The bigbazar esplanade branch
Kolkata-700013

Dear sir & all concerns,

Today i am very much hurt for your cash counter number 2. Wrong behavior & approach

My tax invoice number is - [protected]

Today when i visited your bigbazar esplanade branch, kol-13. For shopping after shopping i visited your cash counter number 2. Timing betwin 3.45 pm to 4.00 pm

One lady is handling that cash counter number 2

She informed me some offers, i refused to take them, but she trying to convincing me continuesly, i asked her that just please complete my billing process and release me.
I informed her i'm very much late for my work because of long time standing in billing line

But she again try to give me other bigbazar offers

Then i little angry on her and asked her why she disturbing me.

Then she say sorry & ask my phone number.
I give her my phone number, she informed me my number is wrong
Again i give her my number again she said my number is wrong, after that 3 more time i give her my number every time she said my number is wrong.

I asked her little louder is she harassing me? For not listing her offers previously.

She just started unnecessary arguments with me, i lose my patience and report all situation to your complain dpt. They are very cooperative with me,

They check my bill and informed me that my mentioned cash counter no.2 is operating by mr. Dubyendu bose, not by any lady

Then they ask me that lady name, i informed them lady refused to give me her name.

Then your complain dpt executive send one security with me for identifing that lady.

I show security that lady he informed me ok they will take suitable action for that lady.

Suddenly 2 to 3 other cash counter staffs starting accusing me that i abused that lady, they are charging me and saying to me why i abused a lady and so many other street talk's

After that i just leave silently your bigbazar premises reather increasing issue...

But i promise you all concerns (Bigbazar tm.) if you not take suitable action against that lady for her negative approach & behavior.

Me my family members & my all contacts will never visit again your any bigbazar branches.

Rgds,

Sukant bhawal

To
Manager Customer care
Big Bazaar Future retail
Matunga, Mumbai

I have still not received Free Home Delivery Of The Sky bag that i have purchased on 10th Aug 2019. After several calls from my end to the service center i have just received the ticket number .i.e ref no
BB[protected]
BB[protected]
BB[protected]
These are my number I have been gave fake commitments from your store for purchasing the BAG just for completing their & store targets. I have done the complete payment, as i was assured that the bag would be given free home delivery just after 15 Aug 2019. Due to its unavailability in the store. Is been 12 long days and no bag but only delays. I have done several request to provide the bag as soon as possible but on got the above mentioned ref numbers. I am just tired of the fake commitments given as i have not receive any call from the store till now and neither any of the store head is contacting me. Also the number provided [protected] on my bill is never attended by any staff. I require resolution by today EOD.

To
Manager
Customer care
Big Bazzar
Future retail
Matunga, Mumbai

I have still not received Free Home Delivery Of The Sky bag that i have purchased on 10th Aug 2019. After several calls from my end to the service center i have just received the ticket number .i.e ref no
BB[protected]
BB[protected]
BB[protected]
These are my number I have been gave fake commitments from your store for just purchasing the BAG and completing their targets.
I have done the complete payment as i was assured that the bag would be give home delivery just after 15 Aug 2019 . I have my international flight on 24th Aug 2019 and have done several request to provide the bag as soon as possible.
I am just tired of the fake commitments given as i have not receive any call from the store till now and neither any of the store head is contacting me.
I require resolution by today EOD.