Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I made a purchase on '18th june 2019' from big bazaar, logix mall noida.
On checking the bill i found that i was billed twice for three items resulting in rs 520 being charged extra. Packets of red label and tatva suji were billed 2 times.
And two bottles of olive oil were billed that i didn't purchase. I can provide you with my bill number.

Need a refund.

I made a purchase of 28 garments and out of them 2 items are double billed with out my notice. Out of 28 garments there are 2 Jean pants but billing is done for 4 pants.

I couldn't cross check the details at Store but after reaching home when I tried to tally the items against the bill I noticed 2 items are double billed

This happened in Koramangala big Bazaar today 13july. How can I get help ?

I had received a message from Easyday about an offer that if i will buy over Rs.5000 in the month of April then Easyday will give one duffle bag cost Rs.1500. I had shopped over Rs.Rs.5000/- in the month of April, and when i asked for the offer which was going on of a duffle bag on shopping for above 5000/-, they said they don’t hv the item and once they get it they will notify me.
It’s 12nd July today and i still dint get the product of the offer.
Very irresponsible or may i say it’s fraudulant.
Anand Kumar Sinha
EasyDayMember Ship No : [protected]

I am a regular buyer of big bazaar deoghar.many times I became a victim o[censored]sing such a product in which it is not possible to check the expiry date of the product.last Saturday I once again purchased some goods amount 4694 (four thousand six hundred ninety four)inhich I bought a pack of Lotte Choco Pie worth 120.At home I found a big wrap on the product for discount at the place of mfg and expiry date.when I tried to unwrap the product it has become impossible to read the expiry date.it seems that they intentionally put the wraps on the expiry date.when I visited the place for knowing the mfg date and expiry date of the product so that I can use that product they do not pay attention to my problem in such situation I have become totally helpless.it is the right of the consumer to know the mfg and expiry date of the product.How can I know now?? And what can I do now?? Please help me

Ordered a month ago from brandfactoryonline.com . No product delivered . No refund. Called many times to customer support but no resolution provided.
Sent emails to department but problem not resolved.

ORDER ID: 6557

Second order I placed on 25 June 2019. of rs 579
order id is 62594
it's have been more then 15 Days the items are not delivered.
their customer support is pathetic

I just bought these biscuits from big bazar - rd mall, liluah (West bengal). Attachments contain the product pictures and bill. The biscuits inside are a complete disaster and unacceptable so i need you to look into this case and take necessary action. This is not expected from such a giant franchise known for household products on such a large scale so i need my issue to be resolved as soon as possible.

Tax invoice no : [protected]

Hi, i am nilesh prakash a regular customer of big bazaar and i have purchase so many time in bigbazaar, express avenue chennai and so many other big bazaar stores entire india but didn't get any type of problem.

But, today 2019 july 8 when i went to billing counter of bigbazaar, mr michael paul was there at billing counter. Everything was ok till that.

Then i billed the products and paid 410 using future pay wallet and gave him card for payment of remaining rs 42.

Then, his real face came, he told that i can't accept card below rs 100. I didn't have change that time. I gave him rs 500 note. Then he became very angry and told that every "north indian" are very cheap like you. He told, if you have not change or money why you north indians come to chennai and increasing unemployment for south indian person at chennai, go back to north india. Then, again he says "i am temporary staff" you can't do anything, he said his name michael paul and told that you can go and complaints to customer care desk. Then i complained at customer care desk, customer care staff said that he is a temporary staff, i will escalate this matter to hr and does nothing at that time. Manager was not available at that time.

Please punnish this temporary staff. Every customer don't have time to lodge complaints. He disappointed us very much and i had a very worst shopping experience, first time in my life.

I have attached invoice, you can check full details of billing staff.

Regards
Nilesh prakash
[protected]
[protected]

I purchased 3 dresses for 1999/- on 22nd june 2019.. They shipped to me on 28th june... After seeing the pathetic quality of the clothes is initiated the return on the same hour..

Then it shown that returns will be taken at door step with in 3-4 days... I waited 4days but no response or update from there.. So i called their toll-free number and asked about the issue... The customer agent apologised and asked 2more days to pick the package...
Then after the issue started... Till date i called them n number of times and the toll free number not taking the calls. It simply saying that you r in queue and our agent will respond u in 30min... I waited that whole time and never the agent spoken to me till now... And i kept 4mails but no response...

This company cheating the people naming huge discounts sellind cheap clothes... The clothes are see through clothes and not able to wear... It wasted my precious exam time and made me mentally sick about my money and time...

On previous Wednesday that is on 3/7/2019 I got a msg at 10 am from big bazaar stating that I got a offer that I can buy onion at 5/kg . So I went there at 11:30 am .when I reached there I saw that there was no onion at bigbazaar counter so I asked at the customer care desk that where is all the onion gone, they told me that all are sold . After that I saw that there was a cash counter in the back of grocery section where the staffs of bigbazaar was standing with packets of onion .there are at least 10 staffs are there. Everyone has taken at least three kilo of onion .that means 30 kilo. I told them this is for the customer, why you all are taking all the onion . They told me we also got offer so we are taking if you have any problem then go to customer care desk . So I feel very insulted that day so I got out .if you are giving such offer where we get insulted then I request you to please don't give such offer because we get humiliated . Except me there are more than 50 customer who saw this incident and feel very sad as they wasted there valuable time for this fake offer like me . Please do something about these or sorry to say you are going to loose your market value and reputation.
The address is- city- barasat, dist- north 24 parganas, state - West Bengal. Road - jossore road, champadali,

Bigbazaar Kundalahalli gate retail showroom washrooms are unhygienic and no maintenance done. This retail Showroom located at a main junction which has minimum of 1000 customers walkin per day. The Showroom also has inaugurated multicusine eatery division recently. Washrooms are at pathetic situation. Kindly atleast maintain one washroom in proper condition considering wellbeing of employees and customer.

I purchased black urad dal (Whole) from big bazar, kothrud.
Now when i soaked the dal, the black colour came out and the water turned black. It is actually the green moong dal dyed black. I don't know how these items pass the food standards check. The product is from the 'golden harvest' which eventually is one of the expensive brands in big bazaar.
The companies are just playing with the health of the customer. You never know what effect will any chemical have.

On june 21, 2019 i have requested for return of two product from brand factory online. But the courier boy came and took only one product saying he have received email for only one product. And i have called brandfactory online customer care (Which is a part of future pay) but they are neglating my issue since then. They have no information about my return and always saying they don't have any update regarding return.
Refund my money or else i am going to file case on you.
Order id - 18950
Mobile no. - [protected]

Big bazaar located at the kalkaji metro station has employed persons mainly the billers and the administrators who are cheating the customers. One such cashier duped me of rs 359.97 reward cash from my bank account. I presented him with my debit card for the payment, but without my knowledge and consent, he deducted the hard earned rs 359.97 reward cash and then befooled me by stating that i would have to pay less. I raised the issue with the store incharge and the administrator, but they too befooled me by giving one reason or the other. I then contacted big bazaar customer care who assured me of necessary help, but to my shock nothing was done except a call from the store where i was befooled again.

Abhishek maurya a staff at sales at big bazaar sigra varanasi disturbing billing and getting people known to him getting billed out of line. On asking him that this is wrong he started shouting and misbehaving that we are staff and our billing is done first.
This is happening for the 2nd time since the last 1 month. And above all had the atrocity to say "k complain karna hai to kar do".
We have been waiting in line for more than a hour and staff people get billing of their known ones out of turn and when questioned get abusive too.
Please look into the issue as we being regular customers have been facing such issues at the outlet continuously.

Today 03july i made shopping at amanora big bazar at first i gave dena bank debit card swipe twice but transaction declained then gave other bank kvgb bank debit card to swipe and transaction completed. But later from my dena bank account the amount was deducted. What i can do to get my money back. Please tell me where i need to contact for this issue to solve

Purchased today vegetables from Big Bazar at Spazedge mall, Gurugram . The prices on most of the tags pasted at weighing counter of vegetables doesn’t match with the prices in the final bill. There are discrepancies in almost all the vegetables prices in the final bill and the tags posted at vegetable weighing counter at Big bazar, Spazedge, Gurugram.

Dear sir,
I purchase sonic casserole set on[protected] and again purchase[protected] its having offer purchase value 399 but 100 received each month for three month. When i purchase second time i ask cashier and also executive that i purchase this item last month the am i eligible for the cash back he ask your are eligible for 2 items one item purchase last month and second item purchase now. So he tell me you are eligible. But today i call future pay costumer care the tell me you are not eligible.

Sonic casserole set on[protected]
Sonic casserole set on[protected]
Bath towel on[protected]
Safari bag on[protected]

Total cash back receivable 500
Sonic casserole set 200
Bath towel 100
Safari bag 100
Profit club card 100

Total cash back receivable 500 but received 400 that is one sonic casserole set cash back not received. Please do the needful.

I was overcharged for packaging bag..
After shopping of goods in big bazaar... They forced me to buy packaging bags too.. For rupee 18 each.
As requirement they forced me to buy two bags total of ruppee 36.
I am attaching bills for bags please see he matter.

As my knowledge retailers can't charge customers for packing bag

Hi currently i have done shopping from big bazar they have charged me 24 rs for carry bag with their logo on it when telling them they cannot charge for carry bag they replied there is no such rule. They are charging huge amount of rs 24 just for carry bags which should be provided by retailers free of cost. Consumer forum should look into this matter and should apply penalty to such retailers.

Respected appropriate authority,

Yesterday I bought some food items from your store near esplanade, Kolkata. I'm using Future pay so that to take benefit of the cash back. I gave the person at the billing counter my mobile phone, with future pay app open on it. That person ask for my big Bazar card. I gave him my card and later on what I come to know from him that neither my future pay wallet balance has been used nor the additional cash back offer on my purchase are going to be added on the future pay app.
The reason he told me that the future pay app linked with my existing no. [protected], whereas the big Bazar card is linked to my earlier no., i.e., [protected](I'm no longer using this mobile no )
I requested him many times to use my future pay app wallet balance, and link the purchase item with my future app. But he told me he cannot do so.
I even run to the customer care personnel at the store, but even he told me that it cannot be now linked to your future pay app.

I'm associated with big Bazar for many days, since I was student when I use to come with my parents. Yesterday was the horrible day for me just because of my purchase experience. I'm feeling befooled by the big Bazar personnel.

Kindly atleast link my yesterday purchase with my future pay app, linked with the no. [protected].

Awaiting for the reply.

Pradeep Kumar
[protected]