Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Till no-28, memo no-0001137, tr-35360, st4824
I have purchased some products from bigbazar esplanade kolkata and there was an offee that on buying two juices of real between mrp100-105 you will get one juice free of i litre. But i was charged for all three juice of real.
Therefore i want my refund quickly.

Tegh rahman
Contact - [protected]

Sir maine koriyo ka LED 32 INCH liya tha jo ki abhi ten months bhi nahi hua aur kharab ho Maine complain bhi kiya jisaka Ticket No.[protected] hai eak representative aaya aur khol ke dekha aur kucha bataya bhi nahi aur chala gaya sir mera ghar varanasi me but mai abhi bahar hun sir jab maine LED LIYA tha to bataya gaya tha ki warranty hai to fir kyu nahi ban raha hai sir maine aap ke product ko bahut accha samjh ke liya tha but koi service nahi mil pa raha hai sir pls help me .
Abhishek Pandey
Village &Post annei
District varanasi
221201
[protected]

2.10.19 around 10 pm kolkata baghajatin big bazaar Complain against Bivas Mondal

The cashier named Bivas Mondal harassed me like anything at baghajatin Big Bazar.I was standing in billing line he was talking with a customer who is on hold.Then he started billing after the first person was done next i came.Again he was talking with the hold customer then 10 min gone he was telling them about their points and all.I asked what is going on he said you wait this family has purchased many thngs the bill is 10k .Then i said yes so what.we i am in the line why dont you do my billing he said again we have to serve valued customer first.Alomost after 25 min he was then also speaking ...then i called the customer care.And lastly i have complained the matter to the floor maneger.
felt quite humiliated as the person was telling things as if he is the servent of that particular family.I never felt so humiliated in any future group.As if we dont have money no value He has purposely misbehaved.I was standing with my item at night alone for the billing.I want an written apology from that particular person.I was alone my driver was waiting outside and i have to rush back home as it was too late.

Swagata guha

I purchased 3 kurtis from big bazaar college road nashik, out of them 2 kurtis of shrishti company were of faulty low quality material, that i came to know after alteration. I just tried for 1 time and it got torn off. So i went for exchange but the exchange person of that department denied to exchange and told me to see during purchase itself. He told exchange is not possible after alteration. The problem is the quality of cloth is very low that i came to know after alteration only. I could have faced embarassing situation in public after wearing that low quality kurti just wearing on 1 st day.

Hi i am harsh jha i had gone to do shopping on 1.10.2019. Suddenly while doing shopping i lost my mobile phone and i went to customer service and told them about that and that person on customer service ask my number. Then the phone was with him and he started shouting at me that why you irresponsible guys comes to our store, you don't know to keep your belongings. And then i and 5 to 6 customer started replying to him. Then he started asking for self attested id card xerox and phone papers are given at the time of purchase who the hell carry that with him. Then he started saying that don't come to our to destroy our brand name. After that i have provided them the xerox by traveling half km from shop and coming back. After that he told me not to come to us if you lost your belongings next time and if possible don't come to our mall to destroy our brand name.

After that i have not to take anything from big bazar then i thought to see by complaining against him. I and my family are shopping from big bazar for 6to7 years now and we purchase everything grocery to clothes for puja and other occational event. Our family shift from one city to another very often. Yesterday was the worst which i never thought of.

Not acceptable big bazar.
I visited big bazar
Metropolitan building, 7, jawaharlal nehru rd, esplanade, dharmatala, taltala, kolkata, west bengal 700013.
Please take action on this. And if i ever see this i will stop shopping with you and i ever see him in that mall i will stop found shopping...
I have posted that staff photo in your site

An wallet amount of rs. 302 had been debited on 21.07.2019 although the same was not adjusted for technical issue from the company site. Although i was been confirmed that the amount will be reverted within a very short span of time but all are in vain. The trx id was[protected] at serampore big bazar. Repeated follow up brings no result.

Hello! This is a complain about food gully shop by big bazar at virar west branch of big bazaar. (Dist palghar, western sub urban). I am regular customer of food gully and i visit every day. The food is so qualitative and tasty. But now days der is always cut off of tea. When our ngo program was there i offered cup of tea to our members and guests but so many day gone but tea is not available there. Only coffee is available. So i request to look in to this whenever i ask to manager they tell me there is a shortage of milk. But coffee is also made of milk. So i have doubt there is something happening in the team of food gully cause everyday they tell me any random reason. Shortage of milk, shortage of tea powder, shortage of sugar, machine technical issues and other but they don't serve tea at all! So please it's my request to you verify the team of big bazaar, virar west branch of food gully. What was actually happening there. And when will they start to serve tea! I hope you will understand the situation of tea lovers and also mine! Thank you!

Dear sir / mam
I priyankar majumder, customer of salt lake big bazar, west bengal for almost a decade. Today as usual i went told store for shopping. Unlike other weekends and for upcoming durga puja the store was over crowded and there was huge a mismanagement in terms of managing customers standing at billing counters. I have only two items so i was standing at one counter which having a lesser number of customers. Suddenly one man came and shouted at me and asked me to leave the line as it’s was a priority wing. I asked the reason so he said"kichu asubidha ache" which means there is problem and forced me to stand in a different counter.
He i's failed told explain why priority counters are there and also unaware that how told behave with customer. Even he instructed the personnel assigned to the counter to not to make my bill. Even held behaved badly with my wife as well. How a male employee can behaved so bad with a woman.

I am astonished by knowing that you people are hiring such half educated and untrained people at your esteemed organization as employee. Now onwards i have decided not to visit the store again and also conduct necessary campaign at near by localities and also at social media regarding this incident.
I shall be highly obliged you kindly take necessary actions against these employees.

Big bazaar chrompet chennai,
Service manager behaved badly and not allowed purchased item to drop in car parked within 30m opposite to store. Despite request having small kid in lap i have carried heavy items. This manager named prabhakar having no shame and no service attitude at all. How can such people given job of manager customer care?? Request action please.

I made a purchase on 10th august 2019 from your big bazar store-kolkata-sealdah, vide transaction i'd [protected] for rs.3681 or more.
Till today neither i have received any credit in my future pay nor any cash back.
Unfortunately i have lost original bill.
I had been to your store at sealdah but they refused to give me duplicate invoice.
They said since payment has been made by future pay so i should lodge complaints with future pay online.
I have lodged my claim number of times, but every time they ask for invoice number, which i am unable to submit.
Please let me know what should i do.
I am a regular customer of big bazar.

Please look into this and direct your appropriate department to do the needful.

Prem ratan rathi
[protected]
[protected]@gmail.com
Kolkata

My self and my family purchase goods from bib bazaar for many years now.
But my purchase on 30.08.2019 has resulted in double payment.
Ref : tax invoice / bill no. [protected] dated 30.08.2019 for rs, 1414.49 issued by bib bazaar, rbi layout, bangalore.
Payment collected twice as follows:
1. By using my sbi debit card rewards point 5657.96 (Equivalent to rs.1414.49) debit reflected in my banks point statement.
2. By use of my sbi debit card for rs.1414.49 (Debit reflected in my sb a/c)
On bringing it to their notice, i was told that one of the transaction will be cancelled within 48 hours.
When it did not happen, i complained and the rep at the big bazaar took photographs of: 1. Invoice for the purchases made, 2. My debit card, 3. Bank statement showing debit to my a/c 4. Banks points statement - showing debit of points. He promised to reverse one of the transactions by 16.09.2019.
Till date, i have neither received any refund to my a/c nor re-credit of points in my a/c.
I request to take up this grievance for refund of the double payment collected.

Thanks

Jayarama marathe g.
[protected]@rediffmail.com
Ph: [protected]

There was no ac or fans in all three floors in the banaswadi branch of big bazaar. It was impossible to shop in the second floor. Some of the clothes were wet because of the sweat on the clothes tried by previous people which leads to unhygienic situation.
The floors were stuffy and smelly because of no ventilation since there are no open windows or doors anywhere.
This has to be addressed asap. We spoke to the manager but he gave absolutely no response and not a word. Just a plain answer saying it was “cost cutting”.
Do consider this as a urgent change to be implemented and changed.

I bought a vaccum cleaner on 21sep 2019 and when i tried to use, it has some defected parts. Then same day i called eureka forbes customer care after 4 days technician came and said that this defected part will take 20 days to came after putting order of that. So he suggested to go and replace with the store. When i went to store they said we don't have the stock, wait we'll inform you., but the didn't said how long i have to wait. I have paid for a brand new product. Why should i suffer. I want replacement as quick as possible.

I have got a credit in my future pay app however there was no notification sent to me about the amount and expiry and when it got expired in 2 days i got a notification.

After calling customer care agents disconnect the call or put you on long hold or supervisor doesnt log a compliant and promise call back which is not resolved

Please call back @ [protected]

Pawan

I had purchased lakme-absolute-matte-melt-liquid-lip-color on 14th sep 2019 at big bazaar infinity mall lakme counter who's mrp cost was rs.750 she said there is discount of rs.100 so you have to pay rs.650 but its on offer of rs.299 everywhere. There is commercial on tv and also online that is available for rs.299 price and but i was unaware but when i got to know right on next day on 15th sep 2019, i went and return but they denied that offer was for last month only but there is still commercials going on. Then they refused me for discount and started giving me reasons.

I have purchased t shirt in big bazaar chennai t-nagar branch. While paying through the upi its shows payment pending. The same day after sometimes i have paid from my another card. So i asked discussed with customer support in that branch regarding the pending payment, they told that once its credit in my account will refund or else you can purchase something for that amount. After few days in my transaction its showing debit success message. So after few days will meet the customer support and showed them that transaction debited message. But still now they didn't give me a proper answer for that.

I have attached the transaction success screenshot

Its actually very worst experience in my shopping life.

I hope you that resolve my problem asap

A black boat wireless bluetooth earphone is lost in the big bazaar retail shop at nagpur, it park, on 22 september around 6:00 to 6:30 pm. It was lost in the first floor of the shopping mall, near the trial room. A complaint has been registered with the staff but nothing has been done yet. Call to shop is declined. Cctv footage would do the needful but that has not been taken. Plz look into the matter and resolve the issue.

I purchased a dining set from hometown. Order number[protected]. I keep calling and asking and they say it is in transit. Seriously, in transit since 10 days. The promised delivery date is already gone. I will escalate the matter to all possible people including ceo mahesh but this is utter harassment. This is not done how long should we wait inspite of paying the entire amount in advance.

Hell sir maine big bazzar me ek offer dekha casserole ka maine uske t&c ko dhyan se read kiya jisme bataya gaya tha ki agar aap big bazzar se casserole purchase karte hai to apko 100rs karke 3month diya jayega adhiktam 2 casserole par mobile maine may month me ek casserole purchase kar liya jiska 3 month cashback mil gaya fir dubara mai jun me ek aur casserole purchase kiya jiska cashback mujhe nahi mila maine customer care me call kiya ye log bill mange maine bill bhi send kar diya fir bhi cashback dene ko taiyar nahi may ke cashback ko jun ka cashback bata rahe hai

I would like to bring into notice that i have been charged more than the amount it is mentioned on the fruits compared to the final bill... As i have taken membership because i am a regular customer... I never use to check the bill as it’s always use to be big... This is for the first time i checked and got shocked... It really hurt my trust in the brand
Request you to look into the matter
Expect immediate response