Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

This myghty performance water bottle is worst quality, i have bought from big bazar at atria mall worli on last week, their is smell comes from the bottle which is not disappeared after several time washing. I cannot recommend to others for this product and for big bazar.
Big bazar cheating consumer by saying shop for 3000 and get 300 welet point. Rubbish when i shop for 3000+ so i checked my app its shows nothing then i gone to inquiry counter he told you will get 100rs on every month till 3months. I got 100 rs in wellet that also 5days after i shop.
So this is the way future group loots the people.

Tomorrow there will be meeting with my important client so I decided to go to big bazaar and purchased the formal shirts and payed the amount but when I have reached my home then I check that plastic tag didn't removed while I was on exit point there is no beep noise on exit gate. Is this your security...?... Please tell me that what's should I do. Cancel my important meeting and lost the business or purchase new formal shirt because your store will open after 10am.

At big bazaar tirunelveli shop, being a regular customer of big bazaar, i felt really bad at the services of the workers who didn’t allow us to carry our own shopping bag to be carried along with us for shopping. Why is this kind of a treatment?
I have never experienced this kind of a behaviour in any other big bazaar shops, i have so far visited.

The future pay is not implemented properly as the people at the counter are not able to use it properly. I went with 150 rs in future pay wallet and they allowed me only to use 100 rs. I am a loyal customer of big bazaar for years. But today they made fun of me and turned me down. They even mocked at me. The behaviour was very bad. Place: coimbatore, redfields.

For the online orde, neither i received the product nor the payment
And even after complaining on telephone and generating many refrence numbers
Big bazaar is absolutely un responsive

Ref no:- bb[protected]

I am forced now to file a suit against big bazaar for getting my payment with interest
And also a cheating case against big bazaar

I dropped not less than 50emails and reminders but the only reply from them is that we are generating a reference number and will revert the payment

But even after 1year, nothing has been done

Bought on 10.09.2019 at 19.03hrs from big bazar, raghuleela mall, vashi. Invoice no.[protected].
Opened on next morning i. E. 11.09.2019 and found broken slices of bread in packet as well as it's bad smelled.
When checked its expiry date it was 10.9.2019 mentioned on packet.
It's very unethical and unprofessional practice by such a big brand.
It's not only cause to financial loss but health wise also.
Let me know why don't i go to consumer forum against such dangerous and unprofessional service of big bazar.

Regards,
Harish m tayade
[protected].

I am a regular customer and have following complaints

1) today the ac was not working in the store. It was highly uncomfortable. The food which require cold temperatures may get spoiled. The store manager at front desk kept blaming the metro for it. It seemed unreasonable cause this was never the case in all my other visits.
2) mismanagement of queues for billing: i am a well traveled citizen. World over such larger retail grocery stores would have one counter for all items to be purchased. Separate weighing of vegetables is very cumbersome for shoppers and it's almost like going to two stores instead of one. Have to be in queue twice and move items from cart twice.
3) the path from exit to parked cars is not mended and is always rough with stones all over. The cart can't move be smoothly in that area. Customers are paying for the parking yet such a situation of the area. Big bazaar should work with authorities or mend the floor themselves for cart to move form exit gate to the parked cars.
4) the open counters are either less in number on crowded days or move very slow. They move very slow even in a non crowded week day. I wonder why. The billing guys are not experienced enough and hence always stuck and looking for help. Their should be self check out for persons have less than 20items.

5) i see staff all around hanging out near billing with no work. They are just sitting, standing and chatting. For specific jobs like helping customer to pack items back into cart /bags after billing, there's shortage and everyone just calling them.

My purchase of rs 3835.60& 3068 done on 9th aug included some items which has additional cash back for example bournvita, fabric comfort and such other products. During the purchase of these products at store it was mentioned that the future pay wallet will be credited with specific cash back amount. But till date i have not received any additional cashback for such items.

Tax invoice no. [protected]
Tax invoice no. [protected]

Take necessary step to resolve this query

Hi Team,

My name is vishwanath, I've purchased a fan on 12/08/2019 in one of your stores which is located in kachiguda. The fan which I took hardly worked for one day and after that it's not even working. I was promised that I will be given a replacement within a week. It's been 22 days now I haven't received a fan nor the refund. I have lodged a complaint through your customer care even though I haven't got proper response one of your employee told me that he will be working on it and he told me to wait for 2 days, I've been waiting patiently but I haven't recieved any response, I'm fed up with this thing now and iam fully frustrated as well. Iam going to approach consumer forum, make sure this thing is fixed.
Big Bazaar complaint number:-BB[protected]

Regards,
Vishwanath.

I brought vegetables from big bazaar thane. They do not mention product price along with weighting barcode sticker which is a common and correct practice.
As a customer i should be in a position to decide whether i want to pay that price or not.in big bazaar you can only see price of loose vegetables when you are billing and if you have a kid on hand you don't pay attention to price and get royally looted. I paid 130 rs for red and yellow pepper which is available for rs. 75-80 in market and rs. 91 for mere 140 gm of broccoli.

It's highly unethical to keep customer unaware of price there by keeping them in the dark

Memo no - 0152687 tr 96394

I ordered gas oven kit from big bazar db mall bhopal on 14th august and its been a month my product not delivered yet. They are just making us fool every week by saying we will deliver within a week. Very bad service highly dissappointed with their delivery services. Every week their members are calling me and saying we ate sorry but will deliver it soon. Which kind of service you people are serving not professional at all.

I purchased a trolley bag from BigBazar (Store code: 5538)Kundalahalli Bangalore location, they have delivery option so givevto to deliver to my house, thay provides me a challan where challan no is : 1192513. In which iy mention that my product will deliver within 09.09.2019 in between 2pm to 7pm. After not delivering the product on time i rised a complaint where complain no is : BB[protected].
From CUSTOMER CARE they told it will deliver within 10pm with priority. Now tell me who is responsible for this. Tomorrow i have to travel. I m depending on that. I need proper reply from higher authority else will put a mail to consumer cort.

For shopping done on.12 aug 2019 needed a duplicate invoice.

Issue:
My purchase of rs 3074.71 done on 12 aug included some items which has additional cash back for example ariel of 3kg, fabric comfort and such other products. During the purchase of these products at store it was mentioned that the future pay wallet will be credited with specific cash back amount. But till date i have not received any additional cashback for such items.

After bringing it to notice of futurepay team, they replied me following:

"as per your below mail, we are sorry to inform you that we require original bill copy on which your mobile number is mentioned on bill for offer cashback so our backend team validate and process your cashback, without bill copy we are unable to process your cashback. Also we have mentioned in terms and condition of offer in case of any discrepancy with offer or with non-receipt of cash in wallet, it is mandatory for the customer to present a physical bill."

I am highly disappointed by such pass the responsibility type of replies.

Instead of accepting their faults, these people advicing us to keep carbon ink printed rough paper for 30 days to claim cashback.

Future pay is assumed to credit cashback on items without having any kind customers intervention. Even if invoice is needed for their internal processing then it should be managed through their partner (Big bazaar) no need to trouble customer.

I made complaint 3 times with updating on 02.9.2019, 04.09.2019 &06.09.2019 respectively.
Also sent copy of bills to 3 mail ID as per available online.
However big bazar replied of 02.09.19 Complaint for requirement of copy of Bill to be sent on given mail ID which was protected in their reply hence it was useless and unable to sent on that mail ID.
But on other 3 mail ID given on-line, bill copy sent.
But till date no reply rec'd from big bazar and all 3 Complaints were
Marked as Resolved by them.
Which shows that they don't care customer complaints.
Any body can reply me on the matter that what should be done in the matter when
उनके कान पर जू तक नहीं रेन्गती
And we are compelled because we have already paid them in full.
K. L VADHWANI
[protected]
Mail ID
[protected]@yahoo. in

How could big bazar charge extra money for the plastic carry bag! Which are advertised one! As per the rule you're not allowed to charge money for advertised plastic carry bag, hence i had paid money many times forecfully cause i had no other option, so i[censored] don't take any action against it then i would visit consumer forum and i think u would be aware of your resent similar case in chandigarh

I had complaint about a defective bed given to us 6 months back from the piplod, surat branch but the executives are worst in service providing and even worst at respectfully talking to the customer worst ever decision to buy from there, even they reply after 6 months that it may even take a year to solve its worse to talk with them the cheated by saying that its made of wood ply but sent the stuff made of the dust of wood

I had bought a voucher of 3000/- from paytm but when i went to purchase at the store i was denied by the authorities as the quantity i was buying was above 6 items.
When i asked them for any written notification they failed to provide me so.
This happened with me at big bazar kolkata (Chinar park/rajarhat) branch.
I had to leave all the items their and leave. I guess the voucher is also of waste now to me.
Pathetic experience.

Hi,

I done shopping at big bazaar, mittal city mall, bathinda (Pb.)
During freedom sale (10th aug to 15th aug, 2019). I made two
Transactions as per details below:

1) transaction of rs 1486.38 - dated 10/08/2019- memo no. 2941011,
Mob: 9464*787

2) transaction of rs 462 - dated 14/08/2019- memo no. 0004724, mob: 9464*787.

All items have future pay cashback on them. But to my surprise i have
Not received any cashback till date. I tried to follow up from
Manager, big bazaar, mittal city mall, bathinda on 5th sep, 2019 but
Left stunned after listening to his not so satisfactory answer.

He gave the excuse that as you have shopped during freedom sale
Carnival and your shopping was below rs 3000, so you're not eligible
For any future pay cashback. When i argued that i was getting future
Pay cashback every time and through out the year and without any
Restriction of minimum limit, he said during the offer the said rule
Was withdrawn and you required to shop for rs 3000 to get fp cashback.

When i further argued that i haven't read anything like that during my
Visit and why the same thing was not informed to customers during
Freedom sale that shopping below rs 3000 during freedom sale carnival
Will not invite any cashback, he simply said that we didn't receive
Any communication from company on that to be communicated to
Customers. Furthermore, when i inquired if any notice was pasted
Inside the premises of big bazaar during the shopping carnival (10th
Aug-15th aug 2019) notifying clearly to customers of same thing, and
Insisted to share the same with me if any, he simply refused to do so
And said they don't have anything like that.

When i argued that how you can simply amend the rule which is active
Throughout the year without even notifying to the customers, he get
Irked over the same and said "hum aapki baat ka jawaab nhi de
Skte.. Aapko nhi aana shopping karne mat aayiye aage se.. Aap ne jo
Karna hai kar lijiye..".

I felt ashamed as lot of customers gets accumulated by the time and
It came as surprise to them also as how a manager of such a big brand
Can use such a language. Big bazaar! This is what the people are
Getting from you. Fraud in the name of cashbacks. Just google reviews
And complaint forums and see where you people are standing. You're not
Even rated single star in service matters. No transparent policies,
Zero customer service, zero ethics of the employees, zero management
At cash counters during rush hours, scam cashback system.

Regards,
Sumit.

Hi sir,

I would like to take a while of yours to display the unsatisfactory interaction i had with your customer service desk persons today in kubdahalli big bazaar.
I had brought 9 curtains yesterday for around 4600, i could not carry them so i asked the billing person if the cover could be removed. She removed it and i carried in bag.
But my husband did not like the color or material and asked to exchange it with jute or cotton.

So i went back to store today morning but since i had put the cover in the shop the curtains did not have cover i showed the bill, only the ground floor customer service lady was available and she was polite. She kept on calling for the 1st floor billing person none of them turned up.. I waited there for around 30 minutes, a lady came and took me and asked me take the exchange products. I selected and then came down to customer service in ground floor
A guy came and told he will not take without bar codes. They were not at all customer friendly, i told am ready to give up 50 percent neither so that it's fair. They were continously arguing
Is this the exhange friendly policy you promise... It was such a huge loss for me. I left the curtains at shop

Dear sir
I am work as a store associate in sector 4 panchkula easyday. And my joining date 15.01.2018 and leaving date 15.08.18 but thmy joining date and leaving date same filled in provident fund details. My pf not withdrawal. I call the hr but not respond and not correct my joining date and and leaving please help me

Regards
Rajeev