Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Whomever it may concern,

I am writing this complain after suffering from a miserable situation(writing this on my mother's behalf). She have been victimized of banking fraud on 17th june. Someone used her banking details and some money got transferred to future retail. I would like to request you to have a fare look into this and refund the money. Though we already file a complaint to the cyber crime branch, although being a regular customer of your group I would like to request a fare enough decision and action from your side. Please share the official mail id where I can submit the complain with all required documents.

Regards,
Koyel Banerjee

Dear Admin Team,

I have purchased 3 items on 15th Jun 2019, 2 items price match with printed price, one item price is not matching with printed one. There is something special for my nephew, so I have bought the items(1jean, 1 t shirt and 1 short pant). Due to this price mismatch I have to again buy items from another store because I can't come again so much distance and return the same. For proof, I am enclosing the images and also I have not detach the price tag from the items. Who is responsible for this type negligence and who will give me the extra money I have spent, though There is no fault from my side.

Big Bazaar Aditya Mall store in Indirapuram. Employees behaviour is very bad. They have no manners, addicates. Cash counter employee Mr. Ashish he is very Battamiz. Staff management is not good. They have no knowledge how to talk with customers specially to ladies. I’ll complaint against store employees. I want resolve my problem asap. I’ll not purchase in big bazaar store and I’ll complaint against store in Police Station in harassment case.

I am customer coming in my auto rickshaw for shopping in big bazaar, badrappa layout branch, blore. Security and manager in basement, denied me to park my vehicle in the parking area. He says there is no rules to allow an auto. what kind of rule is this..?? Does it mean that only rich who comes in are treated better way and middle class are treated badly..??

Today, I had shopped at Big Bazaar Phoenix- Velachery Chennai Store.

Was being in the queue for Billing. The Counter person was going on billing for a Staff and then for a 2-3 item without even bothering to look at the queue.

When I raised the issue, he did not bother to address me. Another customer started to shout at the counter person. I asked another person to call the Store Manager. But nobody came for 20 minutes. I was standing just in front of the counter without being served.

When I started to take photos of the counter person when he refused to divulge his name, a lady supervisor came from nowhere and started questioning that I was taking picture of her. I could realise the nexus between the staffs. They diverted my attention such that they could do the billing as per their wish.
To my Dismay, I was billed three items which is not part of my shopping

This is absolute cheating with the staffs ganging up and targeting shoppers coming alone.

I Immediately called the customer toll free number and registered my complaint No. BB[protected].

I need to know the missing items billed delibrately. I think the items would have been stolen by the counter person grouping with fellow staff member.

This is very damaging and I would like to have your immediate response before I take up in the consumer forum.

Dear Team
Namaste
I am azhar from Allahabad future Group big bazaar old employees oin to this company 27 June 2006 but still my old pf not transfer to my uan portal so please transfer to my pf amount to my portal.

Find the below details

Name - Azhar Rasheed Ansari
Emp Code - 020794
UAN NO[protected]
Date of joining[protected]

For your reference attached the my salary slip.

Do tha needful as soon as possible .

Regards
Azhar Rasheed
Mob [protected]

Hi,

I have bought three casserole set from big bazaar on three different bills on alternative dates within the scheme period and i was assured that Rs. 300 (as per scheme cond.) will credit in my future pay app. But i have received the the benefit for two pieces only on 3rd of the June 2019.

I spoken with your future pay app toll free number and they told me that this scheme is applicable up to 2 piece only. Now my first query is that i have not bought all three pieces in one bill and and second is if this is on my mobile number([protected]) than store team should informed me the same. However there was the condition of two piece in a bill mentioned, but not mentioned anything about the mobile number. I have send many mails at [protected]@futurepay.co.in, [protected]@futurepay.co.in, [protected]@futuregroup.in but no one responding despite repeated reminder. Request you to kindly look into the matter and provide the solution on priority. Please don't send any system generated response or email.

Regards,
Chandan Singh.
[protected]

As per the law, stores are not allowed to charge anything for the carry bag from customers but Big Bazaar store in Seawoods Grand Central Mall seawoods does not seem to follow this.

They Charge 15 rupees for a single bag. When I ask them about this they say it gets refunded in future pay. Now My question is why are they first taking the money. 90% of people who shop from big bazaar don't even n=know about future pay and how to use it. They are taking advantage of it.

It is not for the first time, many have raised this issue earlier also but they haven't done anything about this.

Today I did my shopping at Big Bazar Cosmos Mall Siliguri (WB). My Mob No [protected], Tax Invoice No [protected], TILL No 13, Memo No 0000704.
After reaching home I matched my bill with the goods & surprisingly I found that I have been charged for two pieces of CERELAC MG 5FRT 300g (Rs. 245/- x 2 = Rs. 490/-) but I have actually bought & got only one single piece of that. May be it's an mistake on your part.
I request to kindly reconcile your inventory & arrange to refund my Rs. 245/- at the earliest. You may refund the same in my Future Pay wallet.
Regards
Gaurab Verma
+91- [protected] / [protected]@gmail.com

I have recharged my future pay wallet on 31 may to pay my bill in big bazar but their server was not working that's why I paid the amount through my debit card..But then my wallet amount was also deducted ..The person who was billing told that your refund will be credited soon..But now today is 11 june and i still have not got my refund..I'm calling customer care again and again but they are also not resolving the issue.

I had made payment to bigbazaar on 08/6/19 of RS 398 in phonepe UPI of which no bill was generated then they said to make one more payment i made another payment then bill generated after that they said that refund will be credited to your account within 24 hours and it is 4th day now no refund was given and in customer service is also so rude and they are saying daily refund will be processed in the evening.
i have all the details of the transanction, recordings bank statement etc
my transaction ID is P1906081204142094407753

I asked cashier for paper bag she told they don't have and called manager he told we don't get paper bag for this site .
Some thing is wrong going here the bags they are providing don't match to other outlet of bif bazar and cost will be not more then 2 rs why 7 is charged
I will put this matter to consumer court and will file a PIL in high court also to no this reason.

I am Ankush Kataria, resident of Kataria Niwas, Ward No 3, Mudki district Ferozepur
I ussually go to Easy day, Faridkot for shopping the basic amenities for my house. Today and yesterday i came to shop here and at the time of billing they themselves charged me for carry bag and didn’t even asked me for that.
Seeing which i told them about the rulling of Consumer Forum, chandigarh regarding this issue only wherein forum had cleared that this is a unfair trade practice as if a consumer is coming to buy from any store and have bought something from that store it is obvious that he will have to carry it in some bag and it is for the seller to provide that as he is the one who is selling thing to the buyer and its his duty to provide carry bag to the borrower, but they ignored me by saying the rulling of consumer forum, chandigarh or other district does not apply to us and you will have to pay this amount failing which you can take your article out with your bare hands, i felt very bad
I had shoped for about Rs. 752 from them today and yesterday i shoped for approx Rs 1200 from them, i ussually shop from them yet they are even charging me for carry bag which is for them to provide as it is obvious to the seller that i cant take the thing out with my bare hands i will need something to carry and they are taking the undue advantage of this fact and are charging a huge amount of Rs. 7 or Rs 6 per carry bag from every customer despite the clear cut rulling of various consumer forums which a contempt of Court for which they need to be prosecuted.
I had no other alter remedy just to approch this Consumer Portal for the redressal of my grieviance, so Kindly appropriate legal action be taken against them as per law, as they are leving this huge amount just for carry bag from hundreds of consumers daily which is a total unfair trade practice on their part.
The address of the seller is Easy day, faridkot, Punjab which a unit of Future Group retailers.

Big Bazaar is charging unnecessary cost for cotton carry bag which are clearly prohibitted under Plastic Waste (Management and Handling) Rules, 2011. Thus consumer are not liable to pay any such cost. When I asked them the reason person on billing desk he said that everyone is paying and if I do not want to pay then no problem. You may carry the items in your hands!

TO,
Managing director : mr kishore biyani,

Big bazaar /future group

Knowledge house,

Shyam nagar, off:jvrl

Jogeshwari east

Maharastra

Mumbai - 400060

Dear sir,

Subject : complaint for assaulting customer and his family at your premises publicly on 15.9.2018 at big bazaar (Main road –ranchi).

Sir,

I would like to take this opportunity to bring one deadly incident to your notice as it belong to safety concern of me and my family members which has been conducted in your premises on 15.9.2018 during shopping, by your respectable staff members which was very deadly and not acceptable at any circumstances.

Please arrange to note that your respective staff has done full pure “gundagardi” with me and my family (Wife and two kids –one is 4 yrs old and another is 9 yrs old) at big bazaar –main road –ranchi during shopping at 2:00 pm on 15.9.2018.

They gathered in totality of almost more than 20 members and started threatening and physically assaulting me and my family publicly as well abused and physically harassed too, which is not at all acceptable, you can very well check with your cctv cameras.

Afterwards assaulting for apprx more than half an hour publicly, they took me and my family to back office and informed that they took this kind of revenge and threatened as i have lodged complaints in customer care previously and they also informed that the complaints will also remain pending even i write to md also.

I just want to know that is this the way to respond customers genuine complaint by assaulting him and his family publicly by biz bazaar /future group??

Finally i have to make a request call to my staff/colleagues to get rid out of that deadly situation and that location of big bazaar.

Please note that this is a complete case of security for me and my family and you need to take corrective measures within a week days and require to respond, and in case of no response at your end, i will be forced to share this deadly incident at big bazaar premises to my respective media partners for support as my safety is at full sake as well share the nuisance with other partners of supermarkets also.. So that they can avoid this kind of customer support in future.

I hereby inform the management team of future group/big bazaar that if something goes wrong physically or mentally with me and my family, you will be held responsible for this as your employees are suspected “gundas” after this incident.

Please note that your respectable staff member are threatening me and my family to visit big bazaar for further shopping in future as they will not allow it. So please i request your good selves to kindly look at my all previous transactions being done by my card number [protected] and [protected] al over india and i have not faced such unprofessional response from big bazaar/future group and i must have shopped from big bazaar for more than lacs costs of items.

So in case if you also meant the same thing, may i request your good selves to refund my advance deposited money with interest!! As i am not aware that i am applicable for that or not!!.

Requesting all your good selves to kindly look into this matter very seriously and awaiting your response and action on priority,

Praveen sharma

Mail id : [protected]@gmail.com

Address (Not able to share due to safety concern from big bazaar/future group)

Ranchi

Managing director : mr kishore biyani,

Big bazaar /future group

Knowledge house,

Shyam nagar, off:jvrl

Jogeshwari east

Maharastra

Mumbai - 400060

Dear sir,

Subject : complaint for assaulting customer and his family at your premises publicly on 15.9.2018 at big bazaar (Main road –ranchi).

Sir,

I would like to take this opportunity to bring one deadly incident to your notice as it belong to safety concern of me and my family members which has been conducted in your premises on 15.9.2018 during shopping, by your respectable staff members which was very deadly and not acceptable at any circumstances.

Please arrange to note that your respective staff has done full pure “gundagardi” with me and my family (Wife and two kids –one is 4 yrs old and another is 9 yrs old) at big bazaar –main road –ranchi during shopping at 2:00 pm on 15.9.2018.

They gathered in totality of almost more than 20 members and started threatening and physically assaulting me and my family publicly as well abused and physically harassed too, which is not at all acceptable, you can very well check with your cctv cameras.

Afterwards assaulting for apprx more than half an hour publicly, they took me and my family to back office and informed that they took this kind of revenge and threatened as i have lodged complaints in customer care previously and they also informed that the complaints will also remain pending even i write to md also.

I just want to know that is this the way to respond customers genuine complaint by assaulting him and his family publicly by biz bazaar /future group??

Finally i have to make a request call to my staff/colleagues to get rid out of that deadly situation and that location of big bazaar.

Please note that this is a complete case of security for me and my family and you need to take corrective measures within a week days and require to respond, and in case of no response at your end, i will be forced to share this deadly incident at big bazaar premises to my respective media partners for support as my safety is at full sake as well share the nuisance with other partners of supermarkets also.. So that they can avoid this kind of customer support in future.

I hereby inform the management team of future group/big bazaar that if something goes wrong physically or mentally with me and my family, you will be held responsible for this as your employees are suspected “gundas” after this incident.

Please note that your respectable staff member are threatening me and my family to visit big bazaar for further shopping in future as they will not allow it. So please i request your good selves to kindly look at my all previous transactions being done by my card number [protected] and [protected] al over india and i have not faced such unprofessional response from big bazaar/future group and i must have shopped from big bazaar for more than lacs costs of items.

So in case if you also meant the same thing, may i request your good selves to refund my advance deposited money with interest!! As i am not aware that i am applicable for that or not!!.

Requesting all your good selves to kindly look into this matter very seriously and awaiting your response and action on priority,

Praveen sharma

Mail id : [protected]@gmail.com

Address (Not able to share due to safety concern from big bazaar/future group)

Ranchi

I purchase dreamline magic mop last August but few days ago spinner of mop broken ( bhilai big bazzar CG)
CAN ONLY SPINNER AVAILABLE TO BUY..if available in bhilai plin form me on my mobile no [protected]
And else email me on my emails id [protected]@gmail. com for your referance i attach photo and vedio of brokened spinner pl go to attachment

Regards

Heamnt

I bought a shorts on 9 june 2019 and it counts in the bill but i didnt found it when arrived home. Due to rush and crowd the packer must have not packed it. I bought it from big bazaar elante mall chandigarh. What should i do now? This is really disappointing that it is the responsibility of the packer to assure that everything is packed. Is it my duty to check whether everything is at place is at place or not? The customer is already busy with the crowd passing by and billing and then this happens. Kindly recommend a solution to this.

Hi,

As I have been continue to shop with big bazaar, main challenge is the billing which is nightmare.

This has been observed that billing counters are very less and people are very few to attend the customer billing .

Request you to pls look to this urgently .
We will come back once this issue is resolved .

Contact me for more clarification
[protected]

Vyapak sidana

I purchased potatoes from Big Bazar, Allahabad, these potatoes were already packed and were rotten. I compLained about it in their office that the packet you delivered contained some rotten potatoes (almost 50%) but they denied returning or replacing...I was compelled to regret...
Now I have decided to launch a complaint about the same at an appropriate forum to seek the legal remedies against this misselling.
Regards
Vikas
# [protected]