Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

नमस्कार, मी संकेत वाघमारे दि.22 मे2019 रोजी मी बिग बाजार(चिंचवड) मधून खरेदी केली, त्यात मला सडलेल्या अंड्याचा ट्रे आला ज्यात अळ्या आणि किडे पडले होते, ही बाब मी दि.23 मे ला बिग बाजार कर्मचारीच्या निर्दशनास आणून दिली आणि तक्रार करून विनंती केली की त्वरीत दि.14 मे च्या बॅच चे अंडी ट्रे चे विक्री थांबवा आणि अंडी खराब का झाले आणि विकायला कशी काय ठेवली त्याची चौकशी करा.त्यांनी मला हो म्हणून आश्वासन दिले पण त्या नंतर मला दोन दिवस कोणताही संपर्क करण्यात आला नाही.जेव्हा मी स्वतः पुढाकार घेऊन पुन्हा त्या ठिकाणी जाऊन विचारपूस केली.तेव्हा मला समाधान कारक उत्तर मिळाले नाही आणि दि.14 मे च्या बॅच चे अंडी अजूनही तिथे विक्रीला होती.दोन दिवसाने मला संपर्क करून सांगण्यात आले की आम्ही यावर चौकशी करून तुम्हाला सांगतो.पण त्या नंतर पुन्हा कोणतीही माहिती मिळाली नाही.हा माझा आणि माझ्या कुटुंबाच्या आरोग्याचा प्रश्न होता.त्याची कसलीही त्वरित दखल घेतली गेली नाही.इतर ग्राहकांनाही अश्या प्रकारे खराब अंडी जाऊ शकतात याची देखील दखल घेतली गेली नाही.मला त्यांचा निष्काळजीपणा दिसला कारण त्यांना संपर्क करण्यासाठी पण वेळ न्हवता.मला मानसिक त्रास झाला आहे आणि तुमच्या दर्जे वरचा विश्वास राहिला नाही.ग्राहकांच्या आरोग्यविषयक तुम्हाला जराही काळजी नाहीये हे दिसून आले.दर्जेदार वस्तू सांगून अश्या प्रकारची दर्जाहीन वस्तू विक्री करून तुम्ही आमची फसवणूक करतात.त्यामुळे मला याची नुकसान भरपाई म्हणून दि.22 मे ला केलेली एकूण खरेदीची संपूर्ण परतफेड करावी.मी एकूण 18475 रुपये ची खरेदी केली होती ती मला परत फेड करावी.कारण ग्राहकाच्या आरोग्याला धोक्यात टाकण्याचा तुम्हाला काहीही अधिकार नाहीये.मला याचे दोन दिवसात उत्तर हवे आहे.नाहीतर मी कायदेशीर कारवाई करेल.धन्यवाद

Sir

My name is sunny kumar and i'm a prominent customer of big bazaar. I have purchased a vip trolly bag from big bazaar patna (Kurji) worth rs.5200.00 in april end and was told that i'll get a cashback of rs. 1200.00 in my future pay account from 6th of may and i can be used whenever i'll purchase any item from big bazaar. On 22nd may i went to big bazaar and they told me that the validity of cashback was upto 19th may.

Sir i was only informed about the starting date and the big bazaar representative haven't told me anything about the validity period. I've also not received any message regarding that and there was no indication about it in my future pay app. Please look into the matter as you are on one the trustworthy brand of india and i'm feeling like being cheated.

Regards

There was an advertisement which said fashion bonanza shop rs. 2500/- get rs. 1000/-on mens ladies kids fashion and footwear
So we shopped for rs.2597 vide bill no 11645 dated 28/05/2019 and then when we asked them that now give us our rs. 1000/- as mentioned in the advertisement on that they gave us 4 vouchers of rs.250/- each which we can utilise only after we make further purchase of rs. 600/- on a single product.
This is super duper misleading advertisement
So, if we total it up we actually have to shop for rs.2500/- + rs. 2400/- (I. E rs.600 on each voucher * 4 times) i. E rs. 4900/- worth of total shopping only than we can avail that rs. 1000/-
They misleaded us by saying shop for 2500/- it should have been shop for rs. 4900/- and get rs. 1000/-
I even tried calling the customer care of big bazaar the other person told me that i will have to talk to his senior but as usual whenever there is a complain the seniors are always busy i waited for 25 min but there was no response later on, i even left my contact no but they did not respond
Please look into this i am complaining it for misleading advertisement

My product two safari luggage bags is under warranty period of 18 months but i have lost my original bill while shifting as it was 6-7 months old. I need same duplicate bill of big bazaar. Total amount of purchase was rupees 1199 with name vivekkumar shahu. Mobile number is given to cash counter is registered mobile number [protected]. [protected]@gmail.com
From big bazar kasarvadavali branch. Please provide me with the duplicate copy urgently. Transaction no was [protected].

I bought 40% off clothes my billing should be under 2800 rupay.. But the receipt i get 3125 rupees how this work.. If i bought somting then gst include on the product nothing would be adited in amount when purchasing
My question is why you add extra money in bill why you don't give me the proper bill. I paid more then bill money. I am very disappointed with the service

On saturday 25.05.2019 I along with my wife visited your outlet at Durgapur for purchasing a toy. After looking at the details of few toys from the description and picture on the outer cover of the boxes, one of the toys appeared to be impressive to us. I found the box was not sealed. So I opened the lid of the box to look into it descriptively. Immediately a Sales lady came rushing to us and said that we are not supposed to open the box. I told her that as the toy looked impressive we wanted to look it physically. But she was not convinced. I went to the compliant desk to note my descent so that the matter could be solved and I would be able to purchase one. The complaint assistant called some one through the address system, but no one turned up. He then told me to again go to the second floor to meet him.
I am really astonished with the behaviour of the assistants. They are so arrogant that they don't even bother to come down to the complain desk to listen to the complain of customers. It is really disgusting that you allow to wear the apparels while purchasing but don't allow to see the toy physically.
hope that you will address the issue amicably.

As per terms of shopping in Bigbazar, I am receiving every month cashback, but in the May month, future pay has unauthorizedly deducted 120 Rs. from my future pay wallet (snapshot of the history of the wallet is enclosed for your reference). How can they deduct past month amount in next month without doing any shopping by me? When I have tried to complain about this on 2nd week of may month to customer care, they replied to me due to a technical issue this has happened and it will be resolved within 3 days & I will get my cash back into the wallet and now more than 20days has gone still my problem has not resolved and nor I got my cash back into the future pay wallet.

27/05/2019 i go to big bazar branch, purulia, west bengal pin 723101 to purchase some products.in the time of billing at 9:20 pm one staff say he can't bill my product because time is over. But i wait last 35 minutes in my line. He says in bengoli language "bill habe na" i told i wait in my line why bill not done by you. He says "habe na ja karar karben jan. Jake paren bolben jan". He don't do my bill i return my home. His name abhijit.

I went o big bazar to buy a gas stove. The sales executive showed me a prestige model and told me about the offer on that same. He asked me to buy big bazar vouchers on paytm and use them to buy the same that costed 4000 bucks. He told me i will get cashback of 1000 bucks because there is an offer going on and the cashback will be given in the future pay app. I dd the same and now after waiting and not getting the cashback i contacted cs they told me that there was no such offer at that time.
God knows who to trust and who not. Big bazar really sucks and is cheating people big time. Need to get my money back.

Bought apples from Big Bazaar and on cutting them open found them all rotten. While selecting it looked all fresh. But now on looking it seems all were stored up in a cold storage for a long period and the whole stock was rotten and bad.

Keeping the rate hiked while comparing from normal outdoor vendor, i.e an outdoor vendor will give five apples for 100 whereas in Big Bazaar it was for 145 for the same quantity. So if one is buying they would expect to get good quality fruits for that rate.
How could they cheat people like this and where is the food manager report on that?

I bougt 1 pc of american tourister wheel duffle bag in your luggage loot offer from bigbazar kharagpur branch.

At the time of purchase the i asked the customerservice people that if i need to change the size of the bag
Then is it possible? They said yes within 7 days with a same/higher price piece.

Again i asked the same question to two salespersons of luggage section and they also said the same.
I selected my pieces of luggage and paid the bill.

Bill date 22/5/2019 till no - 13 memo no-0011161 tr-2598 total amt-5680/-

On 24/05/2019 i went back to the store to replace the wheel duffle as it was much bigger than the actual
Size i needed, bb-kharagpur refused to exchange it with a smaller size.

They said showing some scratches and dust marks (Which were alresdy present at the time of purchase but
I ignored as i liked the product) that i've used it on road.

I did'nt even stamp the warranty card so that if i need to change the piece then i wont be able to do so.

This time the luggage section people were extremely rude and said go and complain anywhere nothing will happen.
They won't change it.

Again i spoke to csd. They only provided me the all india helpline no and email.

I lodged a formal written complain at the complain book of the store.

There also i did'nt get any response from anyone of the store.

I'm extremely dissatisfied with bigbazar. How can you disrespect the printed commitments of exchange in your bill.

You people sold a product, gave the customer a printed bill with your return policy and now refusing to fulfill them
Showing it the responsibility of the product manufacturer. This is such a mean idea of cheating a customer.

I need justice. Pls arrange the exchange of my product as early as possible.

Guys just wanted to share an incident which happend with me today at big bazaar, vasai west. There was a offer on coke cans, 6 cans which were of 210 rs had discount of 35 rs that means it should be 175 rs after applying the discount but they charged me 199 that's 24 rs more then the discounted price so when i told the counter sales girl about it, she went and checked with her manager and removed the discount tag from coke cans and told that sir now its billed, you can claim refund by calling customer care, just imagine the offer was given by big bazaar and still they are trying to take more money from customers, just imagine how much cheating they might be doing because generally customers don't check each and every price in the bill assuming that big bazaar must have applied the discount, just imagine if 500 customers visit the store every day and each customer is cheated like this, how much amount big bazaar is earning by cheating customers? So please check the bill properly before coming out of the store.

I have purchased pedia sure 400 gms having mrp rs. 520 on which there was a discount of rs. 31.20.
I have also received a promo code[protected] for rs. 50, but at the time of billing at big bazar burdwan i have received promo code discount only but not received the already applied discount of rs. 31.20.
Is this correct???

Staff has neither helped me not clarify my bill.

I have to receive both the discounts i. E. Rs. 31.20 as well as promo code discount of rs.50
Please return extra 31.20 rupees

I have been a regular customer of big bazaar. Today when i visited z square big bazaar branch, the staff available at food items are not at all bothering about the customers. After waiting at process food counter i have called one staff to know the option of onion paste. When i called that person, he has told some other person to attend me. Even after waiting nearly 20minutrs, nobody was turned up. Then i went that side and observed, simply those 4 staff members were chatting with each other. When i asked why nobody was turned up, one guy was laughing who was asked to attend me by some other employee.
When i complained to the section team leader (Mr. Kuldeep) at the section, he has also not taken the issue seriously. I asked onion paste and his says, i am the future manager in this section so its not my work after that he has told some other person to find the onion paste after that 10 second his answer is 'no'.
Every month nearly rs.[protected], i purchase from this shop. Today i visited the said branch with an intention to purchase american tourist trollys. With this bad experience, simple i came back to my home without purchasing.
If this type of staff working and behaves in such a way, the business will definitely be in decreasing stage.
With this experience, i have decided not to visit any of the big bazaar branches.
I can visit other shops where i can get good response even though the prices are high.
The above incident happened yesterday[protected] at 9.00p. M in your z square mall big bazaar branch in kanpur city.
Bye,
Ashcharya kumar srivastava.
Mobile - [protected]

There was an offer in big bazaar, in the month of april. According to that offer, shop for 3000₹ and you will get 100₹ in future pay wallet every month. I have purchased for 3000 two times so i should have receive 200₹ every month, but i haven’t received single penny in the month of may. I have shared my concern to future group and big bazaar team on 16th may but still they haven’t solved my problem and even i have given them reminders but still they are not keen to solve this issue at all. Now i’m fed up i hope this forum will help me in this case.

Big bazar, mayur vihar extension, branch delhi-9, 1 is displaying some products for sale in their store but during billing/selling of the products the items are not showing in their billing systems/counters and we customers are not able to buy those products. While asking regarding the problems the staff of the store are showing very lazy and unprofessional attitude and request for waiting for an hour or two hour for processing of the products in their billing system. The staff of the store are very casual and always busy in gossiping and loitering among themselves instead of product promotion.

A quick and necessary action is anticipated to prevent these laxity in customer service.

Name - sudipto chatterjee
Ph. No - [protected]

I am arati doshi. My mobile registered with big bazzar is [protected]. I purchased koryo airconditioner 1 ton on 03.04.2019 from big bazzar, anand. I was told that invoice and guarantee card will be issued at the time of delivery of the machine. The ac is delivered and fitted since more than a month. I contacted big bazzar regularly and asked for the invoice and guarantee card but till date i am neither issued an invoice nor i am given guarantee card for the above machine. The payment was made through dena bank debit card, transaction id [protected].
I request for immediate issue of invoice for the above machine and also be given duly signed guarantee card for the same.

The staff of big baazar shreebhumi is nonsense person. I was standing for 50 minutes and only two people have passed the counter. The faculty is useless and talking to the customers rudely. I complained in the concerned place but nothing happened. After the complain made, the staff rudely said that now you have made a complain and i will do like this slowly and you don't have a say now. I want a strict action against him

[protected] we have been following up with big bazaar about calls being received from bajaj fin we had done trxm with big bazaar how was it transferred to bajaj. When we received first call from bajaj we did inform we r ready to pay but confirm about which trxn u r saying. We need some details as to why and to whom am I making payment. U r people do not help out at chinchwad outlet. We have visited 3times. Can we expect an call on [protected]

I have purchased white bread of soo fresh from big bazaar chandrapur store on date 19.05.2019. On 20.05.2019 when we opened the bread packet we found fungus in inner central part of every bread. I have also updated the pictures of bread with bread packet and it's invoice bill. I am planning to complaint it to local fssai office and consumer forum and also food and drugs.