Big Bazaar / Futurebazaar / Future Retail / Hometown — billy shoe rack

Address:

Bangalore, Karnataka

Hometown, outer ring road, bangalore. My order number is [protected]. It is a billy shoe rack. Received the product with two back panels (Top and bottom) being in damaged condition. Received wrong replacements (Top and center). Assembly guy force fitted these panels removing and drilling holes multiple times. He ended up damaging the left panel. Mentioned this in sign off sheet as well. Now i have a brand new shoe rack with wrong back panels and damaged left panel. Called abhilash from hometown customer care. First time he said he is in some personal event and disconnected. Second time someone else from hometown answered and she said she will get back to me by next day 11am (6th feb). 3rd time onwards the mobile is switched off. I am really frustrated on such poor product quality. For me rs. 9300 is not a small amount to be treated in this manner. Kindly either replace the entire shoe rack or refund my money.