BigBasket.com Complaints & Reviews

Hi, this is regarding the order no. mbvo[protected]
I had ordered regular onions 2kg & organic onions 1kg (for patient).
Big basket team brought 6kg onions all without label. when i checked they came to know they have brought extra 3kg onions. i returned the 3 kg and asked which one was organic he just picked one of them.
I called customer care the person told next day it will be replaced by original organic ones. but next day nobody arrived. again i called them they placed on a long hold and told they will call back. again no body called. again i called them they placed on hold until call got disconnected. worst service.

This is an incident that has happened with me from big basket ends, new delhi, -. today dated 10th july 2016. i ordered stuffs eatable items which included eggs. i was been delivered rotten/broken eggs in a quantity of 4-5 in a tray of 30. at the time of opening of the eggs packet, i saw the eggs and at the same time, i called the customer care team to raise a complain regarding the same at [protected] (sandhya received the call). she took my complain at 10:45 am (ist) and promised me that she is going to send a fresh tray of eggs and replace the old ones between 1-2 pm the same day. i cancelled my meetings n all waited till 2 pm but no one replied/no update. at 2pm. as there was no any update, i myself rang the same number and asked about my complain, one of the lady she received my call and put my call on hold to check for the update for almost 10-15 minutes. and after that she said that, the replacement will happen after 4. being asked by me that why i was not been informed the same, she said due to some technical issue. what kind of technical issue it was, that big basket people didn't informed me?? what kind of technical issues it was, big basket provided rotten/broken eggs?? i want the compensation of wasting my time whatever technical issues they had sitting in the ac rooms. if they cant provide the service they should not be there in the market.

Hi,
I am purchasing regularly products from big bakset, every month they are providing old manufacturing date items (mfg date is dec-2015). if you call customer care no proper response is given, totally dissatisfied with big basket, don't know how to resolve the issue. second time reordered also, they are bringing the old items, no proper explanation is given by customer care. please look the images for the same

This is to inform you that my order which was set to deliver on 4th July 2016 time slot 5-7:30pm never got delivered.
Surprisingly it shows delivered under my orders tab in Bigbasket app.
This is horrendous, or rather criminal. I had been wasting my time calling customer care since 7pm evening. I have been speaking to various customer service agents such as Parmeshwar, Mahesh etc. But no one is able to help me here, this has caused a lot of trouble to me. I should get what I rightfully paid for. I had to speak to one of your agents Mr. Mahesh Kumar Rathore, he placed the order again and advised that half of the order can be delivered on Tuesday 5th July 2016 and the other half will be delivered in 6th July 2016. There are 2 items which are now out of stock and I shall be getting a refund for them. The orders he placed are showing as COD where as I have already paid for the previous order which never got delivered, it amounted to INR 2654.00
This is criminal, I will never be ordering again from Bigbasket and no one else from my peers would as well. I want the groceries delivered for which I have already paid for ASAP. I won't be paying for any order which was placed on behalf of the order which never got delivered. Nor am I paying for any additional charges for delivery. I need compensation as well.
This is not at all acceptable.
I am attaching a screen shot of the order which I originally placed and which never got delivered for reference.
Regards,
Aman

I ordered to bigbaket on fridays for sunday delivery of my order item means he have very enf time to see about the quality of the time is going to supply but when morning the product come in front of me especially fish i wonder after seeing it's looking like worst thing ever i seen its completely pack than also smell like dead dog which throughout road side how they smell same i ask delivery boy he said its fresh then i ask him you seen this also you are saying like this than he said it's my job sir what to do we know price are high from the market than also they buy the cheapest from the market pack well and they say fresh i told take it out his now i understand what's big basket why sharuk knan is doing the advertisement for them don't know is he is buying for his family and making full to other i feel so sad from my government they are the first person in defaulter list the staff want 7th pay for what what job he do is its not the responsibility of fssai and fmcg concern department and food inspector or inspection wing to see they becomes corrupted same as politicians and policies maker. we are full how pay tax for like this governance for their salaries. close all this person job and bit him on road same on everyone how is related with this big full we are how thing government is their how watch everyone.

Extremely dissatisfied with the service offered. I had placed an order on the big basket app on 30th June and my slot timings for delivery was for 1st July between 05:00-07:30pm eventually the order didn't arrive between the slot timings, neither did I get any call or message for the delay in delivery. Your delivery guy reached my house at 10:00 in the night which not all acceptable. Since I was not at home I asked him to reschedule it for the next morning i.e. 2nd July before 12pm to which he agreed.

Again the order was not delivered and I get a messages stating that I have rescheduled it for a later time, which I didn't. After several attempts I managed to reach your so called customer care number which is full of highly incompetent staff, I raised my concern and was put through one of your supervisor's named Priya. I was promised by her that my order will be delivered before 6pm. You guys failed to fulfil your promise for the 2nd time I didn't receive my order. I had to take the trouble of calling you customer service centre and spoke to your staff so called supervisor Mahesh Kumar Rathod, I was shocked to know that my concern and my complaint was not documented by your previous supervisor, I had to go through the trouble of explaining him the whole reason on why I am calling and I get another foolish and unacceptable answer that my order will be delivered post 8pm today. He was extremely rude and not at all helpful. Wow this seems like a joke to me, you guys are highly incompetent and not worthy of being trusted. Your customer service is just a waste of time. Not going use your pathetic and stupid service anymore. Will also raise it to the consumer court.

Hi,

I submitted one order day before yesterday (30/6/2016). I wanted it to be an express delivery. It was divided in three oreders. One was express delivery of 11 items with a. Delivery slot of 11am to 12pm on 1st July 2016. and there were two standard deliveries with time slot 7:30am to 9:30am on 2nd July.
The express delivery didnt reach in time nor any call from your side. When i called them, they said they will arrange a call back in half hour which I never recieved.
Again i called after t hours and again i was promised 10% discount and a call back about status in half an hour which again never came. The order was shown is packed. Again I called after i received the standard deliveries, and again I was told to wait for a call back.
This is not only frustrating but very inconvenient and very careless on your part. Your customers wait for the deliveries and the answers and you arent bothered to even inform when can it be expected or just ask to cancel and reorder.if you are unable.
I asked the person to cancel my order finally on the forurth call to your customer care which is a big.joke.
Do let me know.if there is anyone in the hierarchy who can accept the issue on your part and how do you think it can be compensated?

Ordered is cancelled by company side due to some operational issues... And than i made call to customer care executive says that.. We wont be able to delivered today... So i say that dont cancel the order. Let the order be delivered tomorrow... They said.. Ok we will do.. But they didn't... And also as per their policy if the ordered is out of stock/cannot be delivered than 50% of total sum of products should be added as a compensation... But this also.. Doesnt happen... Really disappointed...
Apart from this... They always said. On messaging on social media .. We are just... Get in touch with you... Shortly... 26 hours gone still not contacted yet...
BIGBASKET... TOTALLY FRAUD COMPANY... EVEN THEIR POLICY IS JUST TO SHOWOFF...
just see the screenshot ... You get the real truth of their fake policies...
They even see my recent messages on fay.. But ignored them now totally

Vide invoice no. Bmvi[protected] dt. 21.6.2016 ordered for materials worth 8726/- the invoice syas they can accept max. 6927 coupons, when the delivery made they took 2000 coupons stating that is only possilble as per co. Policy and took money for balance and left. When i contacted big basket they say there is no such polcy and they are returning the money but sofar sever attempts made and no result

Order no. Bbfvo[protected]

Horrible experience. Order was to be delivered on saturday 18th june 2016. Never arrived and wasn't informed of delay. Got a message on sunday morning that order would be delivered before 9:30. Never arrived. Got a call late evening stating they would deliver the next day and that they had come 10 minutes earlier and no one was home. Liars. Later said vehicle broke down. Promised to deliver early morning and in spite of requesting to come before 8 as i leave for work, guys came at 11. Had to take half a day off coz of them. And guess what! Was in a hurry so checked order items in the evening. 9 items missing. 3 vegetables rotten. 2 items present that weren't in my order. Called them up and explained but they just cut the call! Will approach consumer court.

It was supposed to be my first experience with big basket but i can assure you this will be the last as well due to the terrible customer service mindset your company has displayed.

I placed an order on 14th june??? 16 for items to be delivered on 15th june??? 16 between 7:30 am to 9 am. Order number bbfo[protected] with the bill amount of rs1865/-

I received the order as promised on the said date and time. Bill had an option to pay rs1200/- as food coupons and the rest as cash.

Hence i paid the delivery man 1200 worth coupons and asked him to deduct the balance amount on my citibank card.

After an hour i realized the delivery man billed me rs 1865 on my card and also carried the 1200 worth of coupons.

I immediately called the call center at 9:43 am on 15th june and asked them to contact the delivery person and have him return the sodexo coupons. I was told his phone was not reachable and i will receive a back within 15 mins. I waited the entire day and did not receive any call from the customer service department.

I called back on 16th june at 9:30 am. I asked if a ticket was logged with my issue. The person said the delivery man was not carrying his phone and hence he could not be reached on 15th june. Blatant lies coz the delivery man used the phone for the billing procedure. The call center person said the server is slow and hence offered me a callback from the responsible department within 15 mins. I waited till 3:30 pm and there was no call.

I called back the call center at 3:45 pm and the person on the line said the backend team is working on the case and he again offered me a callback within 15 mins to which i resisted and asked for a supervisor.

The supervisor who spoke to me said the amount was credited to my account and i could use it for the next transaction with big basket. Its been 2 hours and i don??? T see anything reflecting on my account yet.

Today after 3 days big basket says the delivery person has returned the food coupons which is a total blasphemy.

I had received a wrong delivery for my order on 7th June. Pickup of the wrong items was done as requested but I have not yet received the refund for the undelivered items. I have made 4 calls to customer service and got false promises of refund.
I want to escalate this to the concerned dept here for getting either the refund or the correct items delivered to me.
Awaiting your response and resolution to this issue.
Below are the order details.
Order No: MPVO[protected], J-MPVO[protected]]

I have given an interview at bigbasket on 16th [protected]@12:00 pm wednesday. I didn't clear the interview. The hr (Anshita tiwari) told me that the traveling ticket will be reimbursed. I came from pune to just to attend the interview. Till date the amount has not been reimbursed by bigbasket. I have the email chain for reference.

Its my hard earn money, hence kindly reimburse the amount of rs. 8519.
Please call me in case of any queries.

Thanks
Chinmay
[protected]

Order #mmo[protected]
For this order, i faced difficulties. Not only the customer care executives slow, also there r system glitches. You are asked to be on the line while the executive tries to address the issue and they dont have a toll free no. And then they send the delivery and again... Due to sys issue, payment details are not updated properly. I was made to talk to the executive for 45 mins before the order was finally delivered. I am just too disappointed. Guess, its time to try other vendors.

First this big basket is totally fraud, they make false promises and then rob the customers.
I had money in my account of rs 368 which was credited for the item that i returned because while checking out it showed the discount, but when I received it, it was billed with mrp. I returned it and the money was credited. After a couple of days when I purchased the goods for their site I used the wallet amount . The same day I got a message that my order was cancelled . When I enquired the customer care they say they can't do anything..
This site is totally cheat and fraud.

I had ordered fresh cut fruits papaya, muskmelon, pineapple, and pomogranete and in veg baby potato and Colocasia.

Was excited to receive the fresh cut fruits and vegs, but surprised to receive a rotten fruits rather than fresh ones

It looked as if instead of throwing them they are delivering to people at low cost.

Even the potato and the colocasia was smelling bad.

Now im not at all excited to order online from big basket.

Myself ordered in big basket with ICICI credit card using ICICI bank promo code BBICICI200 . Order placed, but Rs. 200 discount is not given.

We do no why this Big basket peoples are cheating customers like this Big.

We totally unhappy, We plan to cancel order and tried with this customer care number +[protected]... we totally tried.

Please dont cheat like this.

Saji Krish,
FA-3, Thendral Flats
74, Balakrishna Road
Near fish market,
Thiruvanmiyur, Chennai - 600041


Invoice No BCFI[protected]
Order ID BCFO[protected]
Slot Fri 10 Jun 2016 between 07:30 pm and 10:00 pm
Final Total Rs. 790.20
Payment By Payment Gateway

Nicely Bigbasket is cheating highly educated peoples.

We need to return amount Rs.200. as early as possible.

I have order on 08/jun/2016 invoice no is bpi[protected] and order no: bpo[protected].
Order bagrry, s fruit n fibre muesli strawberry received expired product pkd date is 29apr15. Batch nosfnf119.

Received this on 09/jun/2016.

Tried to reach toll free no [protected] and pune contact no [protected]. But no one pick the call.

Please take action. Bigbasket.com is brand we believe customer support should take care.

It was my first time ordering on bigbasket. I got two phone calls welcoming me to bigbasket. I selected evening delivery on the next day 5.30 to 7.30 pm. They didnt deliver as expected. I called customer care and the lady assured to call me back in ten minutes. She didnt call for 30 mins, just as i expected. So i called back again and this guy put me on conference with the delivery person. He says he is stuck in traffic and he already informed his supervisor. I know the traffic in my area and i dont think it was the traffic. the first lady i spoke to didnt bother to call me back and inform me that the delivery person will be late. I ended up staying hungry. I should have just walked to the grocery store and cooked and eaten on time! This website sucks. It doesnt work peopple. Just go and buy your groceries. Dont be lazy like me.

I have placed an order on Big basket and was trying to make payment using debit card. The payment did not go through and i am forced to make the payment as cash on delivery. I am not interested to proceed with the order and there is no provision to cancel the order online.
Also i have been trying to call the toll free number but i keep being put on hold and no one answers it.

This is really terrible that they have such a pathetic customer interaction system.