BigBasket.com Complaints & Reviews

I am very much disappointed by the service provided by BB. First, I placed order and choose option for express delivery. There was some technical fault from BB side, so location was not recognized from their team, so they called us and told as delivery will be given at 2.30 PM instead of 12.30 PM. After some time, they again called and told that you will be getting delivery by next day morning; which was not at all acceptable.

Ref order no MMFO[protected]
I had made online payment and I did not get delivery on time as per scheduled period. There was not support from customer care for this after repeated calls. They would put delivery person on concall and he would hang up every time. There is no co-ordination between call center, some OC person and delivery guy and no one seem to be in control. Since i have already made the payment they cared the least.I am yet to receive the order neither am updated on the status of it or on refund.

I have given this order BBO[protected] and slot selected on 17th nov 2016.
But i didnt received this order.on 18th morning one lady employee called me and spoke in a rude way that we will not deliver this order today we have slot tomorrow.
this is a groceries how can they delay this order.In need only we will gave the order right.there will be a good way to speak to a customer.if not interested to deliver please close your company.
or make your employees to learn manners at least.how they can behave like this. we are thinking this is a good company to customers.but behavior of employees are more pathetic.
And also she told not to give orders on big basket.
I have referred so many of my friends to this but i didnt expect this kind of behaviour from big basket.
Please tell us whether we have to continue with big basket or not.

I Placed the order on 13th Nov and the delivery asked for 14th Nov. My order number is BBVO[protected]. When we called up customer care on 15th, they told us that it was already delivered, we told them since it was not delivered, we called you up. They later confirmed that yes, it was a mistake and confirmed that it will be delivered on 15th. But still 42 items are not delivered still. This is really frustrating. They simply updated the online status as delivered. No way we can prove that we did not receive the material. Really frustrating.

My order no is : wdfvo[protected]
I am not got my item delevery yet. I am also trying customer care number around 40-50 times but evry time network is busy or not reachable. The 3rd class service very disappointed never ever order again. I have done the online payment already. I am trying to cancel my order but the call is not made on the customer care number.

I ordered the grocery of almost Rs 5447 and Rs 415 on Nov 13th 2016 with online payment mode. The company divided my order in 4 parts and gave following delivery time:

Oredr NO.
DX-MDO[protected] Complete 6 items Before Mon 14 Nov 2016 09:30 AM Rs. 283.00
DX-MDVO[protected] Complete 11 items Before Sun 13 Nov 2016 09:00 PM Rs. 1357.00
A-MDO[protected] Delivered 2 items 15 Nov, 2016 07:30 pm - 10:00 pm Rs. 132.00
MDVO[protected] Delivered 19 items 15 Nov, 2016 07:30 pm - 10:00 pm Rs. 4090.00

Now on website the order no. A-MDO[protected] & MDVO[protected] amounting Rs.4402 is showing delivered. While I did not receive any item yet. In past 4 hours I have made 4 calls to their customer care number [protected] where they keep you hold for long and then come up with no solution. They promise you to give a call back with updated information. I have not received a single call back from them about the status of my order. why do they take orders when they are unable to deliver it on time. Its the last time I am doing any transaction with Bigbasket. Their services are the worst ever as e commerce.

I Arjun Choubey from Gurgaon Haryna, My order No DX-BGUO[protected] . Order of amount Rs. 525.00
Paid by Net Banking.
Ticket No:[protected]

My delivery Mon 14 Nov 2016 between 12:30 pm and 02:30 pm,
But still I didn’t got the delivery yet. And when sent mail to customer care I got the following Mail

Dear Arjun,

Greetings from Bigbasket!

We would like to inform you that on checking our recoprds we found that the order is delivered. Kindly confirm the same.

For any further assistance we request you to kindly contact us at[protected] or write to us at [protected]@bigbasket.com on all days between 7am to 10pm.

Warm Regards,
SpurthiUday
Customer Support Team
www.bigbasket.com

So it is completely fake company I lost my money please do not order or purchase anything this fake company and dont believe advertiser MC. shahrukh khan

I am Shilpashree. I placed an order of 49 items with BIG BASKET.com, online and have paid the whole bill money through online transfer. THey were supposed to deliver the order on Sunday (13-Nov-2016) between 7:30 - 10.00 PM. THey failed to do so stating that they had missed including my order details in their final reports.
Upon chatting with them on Facebook on Monday (14-Nov-2016) in the morning, One lady Tialaka called me at 2:00 PM saying the order will be delivered today (14-Nov-2016) between 5:00 - 7:30 pm. THey failed to so by calling me again saying that the order will be delivered on Wednesday evening.
THis is horrible and horrendous customer service.
I need my money back transferred to my bank account and not to their big basket wallet. I do not want to order anythign from them anymore.

First order details:
Order No: BBVO[protected]
Your order will be delivered to this address:

Shilpa Shree
Phone Numbers: [protected]
Delivery slot: Sun 13 Nov 2016 between 07:30 pm and 10:00 pm

Second time THey cancelled themselves and placed an order themselves:

Order No: A-EBO[protected]
Your order will be delivered to this address:

Shilpa Shree,
Phone Numbers: [protected]
Delivery slot: Tue 15 Nov 2016 between 07:00 am and 09:30 am

I Sanjib Mukherjee, My order No: BKOFO[protected]. Order of Rs around 12000. Paid by Net Banking.

My delivery is scheduled on 13 Nov 7:00 PM to 10:00 PM,
But still I didnt got the delivery yet. The delivery boy from Ruby Kolkata came and called me and I waited for him around 30 min, but then without delivering, he left away. I gave the online payment yesterday only but because of this stupid big basket service, i am just saying that Big basket is the worst service provider. When I am calling the delivery boy he is not receiving the phone and just ignoring. Is this the service that you all give and advertise in TV.

I placed an BPO[protected] on 13th Nov 2016 before 12 pm, paid online and bigbasket schedule to deliver between 7:30 pm ~ 10:00 pm same day.

When i called customer care up at 9:00pm to check status they informed it will delivered a day after next.
I asked why i wasn't informed about it ?(when bigbasket already has a registered email and cell number) They simply replied "sorry".

This is really frustrating as i need to call up and ask after waiting long and then receive a reply "sorry". At the next, they started several excuses - vehicle breakdown, mobile not reachable, no adequate staff...blah blah.

I placed an order on 12 Nov 2016 worth 164 rs #DXMMO[protected]and
paid online for the same.it was marked as express delivery but when I did not receive it ..I checked the status and it shows delivered.I called up multiple times in big basket but got no remedy ..I am so disappointed by the service.this shows the careless attitude of the delivery person who do no deliver times for which payment has already been made.

I order 6 product from big basket on 3oct 2016, then send me msg to delivery it on 5 of evening. Just before few hour of delivery time they call me and tell me we have only 3 thing out of 6 product you order. So I cancelled the order and tell them to refund my money. Then I receive another call on the same day and said that they deduce money from my bigbasket account wallet and I will get my money in my bank account in next 7 days.
After 15 October 2016 I make them 9 longs call on [protected], I talk to them very politely, 4 time after long call they put me on hold and cut the call, rest 5 times they told me to resolved the problem in next 24 hr... Last call they said write a mail to us... So I write few mails ... But no reply...

Bigg basket conducted a contest in Twitter and Facebook .which I took part and won a iphone6 .I submitted my details and they registered & Confirmed my details in twitter .they even said I'll get the phone in 20days .moreover they called to my phone no. and confirmed .after all these confirmation's. I didn't got my phone .when upon constantly poking them with questions they replied that prize is delivered .but I didn't received .they sent screenshot from Facebook. someone fraud temporarily changed his name and profile pic of his account .identical to mine .and sent the phone to His address in mumbai .after all those confirmation and steps .why did they sent to an account which never posted a entry to ther contest .when I was in touch with them in twitter. why did they sent it to a account in Facebook .even they didn't cared to ask for I'd proof .they just sent it .when I asked about all these .they behaving that am the fake one .upon submitting all the id proof n evidence that am the genuine one .they stopped responding to me and ignoring me .I worked hard to win that contest .I did all efforts but they rewarded a fraud .no steps are been taken to recover phone from the fraud .they slammed me that am the fraud and using multiple account to extract prize from them .oh my God why did this happen to me .kindly help me bring these issue to concerned people who can help me .I have all the evidence to back my side . help me somebody .plz

I have placed an order with bigbasket on 8th november. It was supposed to be delivered by 9th nov, but it wasn't delivered.
When i checked the order status, it shows delivered. I tried calling their customer care department 5 times, but there's no action from their side. Every time they've been saying that they'll get back in 15 mins, but never got any call from them.
I neither received the order nor got the money refunded.
This is the worst ever experience i had in online shopping.

Please take an action against these kind of sites who just cheat customers in the name of serving people. They don't care for their customers at all.

This is ridiculous..I have had multiple order failures due to this reasons before. For this reason I have stopped ordering from you have have gone to our local superhero Delybazzar. Being such a small service provider, they deliver goods without any hassle.

I have been called by you complaints department couple of times and was convinced that the issues I faced earlier was sorted and if I place the order again, I will have no problems but what a shamble, Bigbasket has set me down once again.

What I need :

1) Why was the amount credited to my BB wallet ? Will that lay eggs ? I want te refund to my bank within 2 days or else I will go to he small claims court.

2) After I get my refund, I don't want any promotional email or any call backs from your complaints department giving me a false promise again.

What I will do :

1) I will uninstall the app from my system and never ever order from your company. Moreover I will make sure publish this story in every social media and educate people around my locality including my office colleagues not to trust you.

What Big Basket need :

1) Instead of making SRK your brand ambassador, you need to invest more no you customer service. People promising me firm Bangalore call center and people of Kolkata office making sure to break them. Zero co ordination.

2) I have been you customer from the initial days when you started operation in Kolkata. That point I got the delivery why not now. Are you people expanding or downsizing ??

3) If you are not able to provide services to these areas any more, why are we able to issue the orders. We should have been stopped from your system at the time of placing the order.

Big Basket, make you schemes of things right and I expect a logical response and not any canned reply which you have provided me earlier...

On Nov 10, 2016 8:16 AM, "bigbasket" wrote:

Dear Raju Gadel,
We are sorry that your address lies outside our service area, and as a result, we had to cancel your order MKOVO[protected] due for delivery on slot Thu 10 Nov 2016 between 07:00 am and 09:30 am. We apologize for the inconvenience this has caused you. We have credited the order value of Rs 1920 to your BigBasket Wallet and your new credit balance is Rs 1908. You can check BigBasket Wallet for the details about your wallet activity.
Happy Shopping!
bigbasket.com Team

Order Your Groceries On The Go!


 
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In case you need any assistance pleasNe do not hesitate to call our customer service on 07:00 am to 10:00 pm or email us at [protected]@bigbasket.com. All calls to our customer support number will be recorded for internal training and quality purposes.

We received expiry date product (impression cheese ricotta 209 gm) (order id bmfo[protected] mumbai central... ur department promised to deliver new on today morning but no one came.. again i informed then in the evening today, they brought glucose biscuit instead of ricotta cheese... i returned the product... what the hell going on... the worst experience i had... still waiting for my product to come... i have lost 50 rupees for calling and talking to them in phonic conversation and product price is 145 rupees.

I've placed an order with BigBasket on 8th November to deliver on 9th November 2016. Initially I have opted for Cash on delivery option. Time slot of delivery was opted between 7.00 AM to 9.30 AM. However order was not delivered till 9.45 AM so I left for the office and called BigBasket’s call center to shift order to 10th November between 7.00 AM to 9.30 AM slots. Call center person confirmed that he has moved the order delivery to next day.

As India Government has announced demonetization of Rs 1000 and Rs 500 notes to avoid hiccup and in good faith I processed on line payment towards order around 11.30 AM for entire order amount.

In mean while around 10.00 to 11.00 AM on 9th November, BigBasket delivered entire order at my place. I was not there at home during that time and my parents accepted the order and made payment (Rs.5875) to the delivery boy.

Now, BigBasket team is making a false statements that delivery boy did not collected cash at the time of delivering order. If you will check the records order was delivered between 10.00 AM and 11.00 AM and I've processed online payment around 11.40 AM. No one will deliver the order without collecting cash under cash on delivery option.

I would appreciate if you could please look into this and get BigBasket to refund my money (Rs. 5875).

Thank you,
Ajay
[protected]

What kind of service is big basket offering. From the morning I am getting calls that we are arranging your order delivery. It has been thrice that I am facing this issue. Really shocked that now they have cancelled it. I need to escalate the matter now. No other online grocery sites creates so much of problem. I want to contact to Mr. Hari Menon for all the poor services but don't have any email Id in the internet, so I am now thinking to drop him a LinkedIn message.

Order No. MKOO[protected]

Please be informed that BigBasket.com is repeatedly missing orders. Above order no. was missed today, similarly they missed yesterday's delivery too. And this is quite alarming.

Even they are not replying to the emails too.

If not delivered today. I have asked them to send their registered office address so that I can send you a written communication through speed post.

I asked them to arrange immediate conference call with the delivery boy through email which they does in case they have good intentions, but they have failed to arrange a callback too.

This is something not acceptable and I believe it's mischievous as this is happening time and again. Very sorry to inform you that I am not going to spare them, I feel they are using public money by taking the orders from consumers bank account, keeping the money in their wallet interest free for long time. They have a zero customer service and big zero customer oriented e-commerce portal.

I will not relent until I get the justice.

This is a very serious offense. And an immediate FIR will be lodged u/s 420 of IPC against BigBasket.com management. Please mind it.

Thanks,

We had ordered meat ( chicken wings and prawns) and vegetables (sweet corn, banana stem, French beans) which was delivered around 12 on 8th Nov 2016,

When opened, chicken was yellow and stinging very badly, prawns were stale, vegetables were too old stock and got another variety of corn instead of sweet corn

Unable to reach customer care number :[protected]